Professional Documents
Culture Documents
Entrep Operational Plan.
Entrep Operational Plan.
Entrep Operational Plan.
ENTREPRENEURSHIP
Submitted by:
Cadalina, Kye Christian L.
Doles, Daryl Kyle G.
Morta, Kristoffer Jean Mark L.
Ang, Victoria C.
Dagdag, Mariflor F.
Dimaunahan, Arthea Rizelle I.
Liban, Beatriz Ivy S.
Mariňas, Dane C.
Sibayan, Gem Khristine V.
Submitted to:
Mr. Joel Sena-key
November 2019
I. PRODUCTION
In our business, we are using these following techniques in order to minimize our
expenses:
a. Canvassing
and the quality of the raw materials and ingredients that we will need in our
b. Wholesaling
● All-purpose flour
● Granulated sugar
● Vegetable oil
● Egg (2 trays)
C. Quantity Production
Since we are just starting our business, we will only be producing 100
pancakes and 3 liters of ice cream per day so that no/less food will be wasted.
Excess ice cream will be kept refrigerated while the pancakes will be made as a
B. Quality Control
a. Packaging
Our product will be using 3 inch pizza-like box containers that can hold a
at the bottom and in between the layers of the pancakes to avoid the sticking of it
to the box or to the other pancakes. For the ice cream, we will use a recycled
paper containers because Solano is trying to avoid the usage of plastic. It is also
have an air-tight lid. In this way, it will not spill when transported. We have
separate containers for the ice cream and the pancake to retain the freshness of the
product, to retain the fluffiness of the pancake, and to avoid the melting of the ice
cream. When we will transport the products, we will be using an ice box with the
To maintain the quality and the consistency of the taste of our product, we
created a recipe so that the pastry chef will have a basis for the measurement of
temperature. The ice cream will also be kept frozen in a certain temperature and
there will be a specific time on how long it will be refrigerated. We will also use
the same raw materials and ingredients so that the taste will not change.
expired/ spoiled or not. We will also be doing the "first in, first out" method so
that no ingredients will be wasted or spoiled. Lastly, the area of production will be
properly ventilated and thus, the ingredients and the finished product will retain
Pancake Recipe
Ingredients:
● 2 large eggs
` Ingredients:
● 1cup/226g milk
b. C
leanliness
is why in order to make sure that our product is not contaminated with germs, our
cook and the other staff inside the kitchen will be using their appropriate
uniforms, aprons, hairnets, and facemasks. The staff will also properly wash their
hands before handling the tools for cooking and the ingredients. The utensils and
other equipment will be properly sanitized as well. The raw materials, ingredients,
and tools and equipment will be properly stored in a clean storage that is free
from pests and other foreign bodies. Lastly, before and after the production,
c. Service
the mood of the customers will not be affected. Every month, we will be
conducting a survey about the customer service so that the quality of our service
will be controlled. Our employees will also assist the customers and immediately
C. Customer Services
when you have loyal customers, they go back to you endlessly because you have earned
their trust. However, new customers only come and go and there is no certainty that they
will come back. For this reason, we made a list in order to have loyal customers. These
a. We will train our staff well. Our employees will play a big role in our business
to retain loyal customers because they are the ones assisting them. So, in order to gain
loyal customers, we will train our staff well so that they will be able to treat our
away customers. A clean and neat workplace can gain loyal customers because it shows
c. We will make sure to serve our products quickly. Some customers are impatient
when it comes to their order that is why we will make sure to serve well and serve
matter how good the business is, so in order to gain the loyalty of customers, we will deal
with their complaints in the right way such as listening and talking to them nicely.
e. We will ensure that the taste of our products will be delicious. Customers come
back to businesses that have an excellent taste when it comes to the food.
These are the things that we plan to do for our business to retain the constant
visitation of customers and these will be effective with the help of our future staff and
also ourselves.
D. Inventory Control
These days, inventory control is one of the most important things to consider in a
business in order for the business owner to grow a good company. If the business owner
will be able to control or manage properly his/her business’ inventory control then there
will be a good cashflow in the business. In our business, the following stated below will
We will make at least 50 and at most 100 Langka Pancream on the first
day and if our product will be sold, on the other days we will either be adjusting
b. First-in First-out
Our oldest stock of Langka pancream will be sold first, instead of the
newest stock, thereby, we will not end up with selling spoilage. We will make
sure that the oldest stock stays at the front and the newly made will stay at the
back. We will also make sure that the oldest stock is not yet expired before we
c. Manage relationships
others but it is also about having a clear proactive communication. Thus, we will
make sure to manage good relationship with our customers by greeting them
when they enter or order at our store and treating them nicely with full of respect.
our company will prepare about such things in order for us to resolve it ahead of
from our warehouse in order for us to know how many products we have in stock
We should not make mistakes in this part which is incredibly hard to do.
Few things to look at when projecting future sales are: trends in the market,
In our business, we have already made a unique Langka (Jackfruit) flavored ice
cream that can catch the attention of customers. Not only is the flavor unique, but also the
base of our ice cream. Instead of using a common cone, we will be using a pancake
instead.
There will also be risks that we may face as the business flows. Thereby, we made
a list of some possible risks and also its solution in order for us to know what to do when
Risks
November and there is a possibility that those days might be sunny. We have
agreed that in order to avoid this situation, we will be using lower temperatures in
our freezer and we will use a salt and ice if our product will be transported into
c. The possibility that only a few customers might buy when it is rainy or cold.
In order to gain more customers during these days, we will give out
promos like giving them extra scoops or more toppings in regards to our promo.
As our business grows as time passes by, our product also develops. In order to
improve our products, we also made a list of the highly possible developments. These are
as follows:
Developments
a. We will build more branches of our business so our product will not only stay
in a single place. With this, our business will bloom and be known by many people who
b. We will give out promos that may interest the customers in buying our
products.
c. We will develop more unique flavors so the customers will have many choices.
d. We will also expand the choices of the products. In the future, not only will ice
cream be our product but more dishes in the menu will come.
e. We will put up advertisements about our products. These advertisements can be
a. Delivery Area
Langkatulad Ice Cream Café offers delivery services only within Solano.
If your area or location is not within Solano then it is better for you to just visit
our café personally. Thus, any forced request for re-routing of an order to another
b. Advance Order
If you wish to have an advance order then you must contact us through our
c. In terms of charges
minimum of your order is 300 pesos and has not reached 500 pesos, then there
d. Any other special request which is not in the list of our menu is strictly
prohibited.
Changes in your order or delivery time can be made within 3 minutes from
placed. Cancellation on the 4th minute from the time that the order confirmation
f. Payment.
amount.
g. Liability
Our company will not be liable for any loss, expense, cost or damage
II. LOCATION
A. Amount of Space
The business location for the Langkatulad Ice Cream Café will be in Aldersgate
Mall, Mabini St., Brgy. Quirino, Solano, Nueva Vizcaya. The building will be composed
of two floors with an area of 104 square meters per floor. The first floor will contain the
lounge, counter and serving area, ambient display case, cold beverage display, a
restroom, and a kitchen composing of 2 ovens with stovetops, a medium freezer, and a
sink. The second floor will contain the storage including the freezer space for on-site
facilities and a school in order to catch customers going to or from school or market,
B. Type of Building
The structure, in which the café will be a part of, is a commercial building for
rent, composed of two floors, that cost 12,500 pesos per month. In this building, the café
will be located on the first floor for customer transactions while the office will be on the
C. Zoning
Since the Langkatulad Ice Cream Café is only a starting business, our business
Measuring Spoons
Spoons 50 ₱7 ₱350
Forks 50 ₱7 ₱350
Power
Electricity ₱ ₱
Electric Installation ₱ ₱
Electric Meter 1 ₱ ₱
1 day)
Others
Chair ₱ ₱
Table ₱ ₱
E. Access
Our business is easy to reach as it is only located in the public market. For a
customer to reach the Langkatulad Ice Cream Café (our point of reference is facing
Aldersgate College), you can walk straight until you can see the signage of Abeya’s
Pharmacy and then turn left and you can the Generic’s Pharmacy, besides Generic
Figure 3. The Star besides TGP is the location of the Langkatulad Ice Cream Café.
LEGAL REQUIREMENTS
In starting a business, one must consider the legal requirements and must
obtain proper licenses and permits. A range of legal requirements may affect one’s
the risks of various penalties and lawsuits. Moreover, compliance demands grow with
one’s business. This means that when a company meets its legal obligations, it is for
the protection of the safety, welfare, and health of others. Simple examples of
It is known that even small businesses are subjected to some of the laws and
regulations concerning large corporations. These include concepts that are mainly
associated with business such as finance, marketing, advertising, intellectual property,
and privacy laws. In connection to these, the specific legal requirements that our
A. Business Permit
The local government unit (LGU) often requires newly set-up companies to
Industry)
◆ Mayor’s Permit
◆ Barangay Permit
new business is. There are specific amounts which are collected either at the
office of the barangay or at the municipal hall for the processing of a business
permit.
Before filling out a business name application form, the business representative
should validate their business name. This can be done by checking the
DTI website and ensuring that no other existing business has the similar
name. Next, submit the business name application form to the DTI’s office
and pay the fees. The DTI permit will cost more than two hundred thirty
pesos (Php 230.00). He or She will have to wait for the DTI certificate of
requirements.
C. Barangay Permit
and Industry (DTI), the owner should proceed to the office of the barangay where
the business is located. He or She will have to fill out an application and will have
to show two (2) valid IDs and provide a copy of the proof of residency and the
DTI Certificate of Business Registration. The owner of the business must then
pay with a specific amount that ranges from five hundred pesos (Php 500.00) to
one thousand pesos (Php 1000.00) for the said registration. After which, he/she
must wait for the papers to be processed before claiming the Barangay Permit.
D. Mayor’s Permit
The owner of the business will have to go next to the municipal office in
the town where the business is located. Securing a Mayor’s Permit will almost be
the same process as getting a Barangay Permit. The owner will again have to fill
out an application form. Also, he/she should submit a copy of the Certificate of
Business Registration from the DTI and the Barangay Permit. Moreover, the
owner should show a proof of residency and present two (2) valid forms of ID.
The cost of the registration for the Mayor’s Permit often amounts to, more or less,
Registering the business with the BIR is done after receiving the certificates
from the local government unit (LGU). In order to accomplish this registration,
the owner of the business will need to visit the regional district office in the town
where the business is located. He or She will be required to fill out a BIR Form
1901. In addition to this, he/she will need to submit a Barangay Permit, a Mayor’s
Business Permit, proof of residency, and a valid ID. The owner will also have to
pay for registration (BIR Form 0605). The cost of the registration is, more or less,
five hundred pesos (Php 500.00). Lastly, the owner of the new business will have
to register a book of accounts, containing invoices or receipts that he/she has for
the business. The owner will be able to claim the certificate of registration (BIR
Form 2303) once the initial requirements have been submitted and have been
processed.
F. Cedula
any corporation or individual after paying the community tax. Business owners,
real property owners, and others (who may be required by law) must also apply
for a cedula.
The owner of the business should go to the local government office (can be
at the office of the barangay or at the municipal hall) where Community Tax
Certificates (CTC) are often issued. He or She must then fill out an application
form and pay the required amount. The fee will depend on how much salary
he/she will indicate on the application slip. After that, the owner must wait for the
issuing officer to process the papers. Upon receiving the Cedula, he/she must affix
his/her signature and place a thumbprint on the spaces provided on the CTC.
Lastly, the Cedula will have one year expiration period, from the date of issuance.
G. Zoning Certification
the Zoning Ordinance of the municipality and the Comprehensive Land Use Plan.
jurisdiction. The owner must get the list of requirements and the application form
permits, he/she must go back to the Office of the Municipal and submit the
Clearance, Building Plan, etc.). These files shall be evaluated and verified by the
Zoning Officer. After which, a Zoning Inspection will be scheduled. The report
on the Zoning Inspection will be submitted by the Zoning Inspector and the owner
will be asked to secure an Order of Payment. The cost of the Zoning Certification
will amount to, more or less, two hundred pesos (Php 200.00). When the owner is
already done paying the fees at the Treasurer’s Office, he/she must present a
receipt to the person-in-charge at the municipal. Once approved, the owner may
A Sanitary Permit is needed to ensure that, aside from the safety of the
people that will be entering the establishment, the cleanliness of the surroundings
and the different areas inside the establishment is seen and can be maintained.
The owner must go directly to the municipal hall, accomplish an application
form and submit the additional documents needed (photocopies of applications for
Business Permit and Official Receipt for payment of permits with the sanitary
fee). The cost of the Sanitary Permit will be, more or less, one hundred pesos (Php
100.00). The Sanitary Inspector will visit the establishment once he has received
the Mission Order. He will then conduct water analysis and pest control. Once the
results are seen satisfactory, a Sanitary Permit shall be given by the issuing
officer.
This signifies that the owner of the business significantly complied with the
standard requirements suggested by the Fire Safety Inspector or Fire Safety Plan
implement a fire safety plan. This would be a means to prevent fire in the
premises, to notify the Bureau of Fire Protection (BFP) in case a fire occurs, and
Visiting the Local BFP Office and completing the application with the
the new business should pay the assessed amount and submit a copy of the receipt
to the Customer Relation Officer (CRO). The cost of the Fire Safety Inspection
Certificate may amount to, more or less, seven hundred pesos (Php 700.00). After
that, the Fire Safety Inspector will comply to an Inspection Order and will submit
an After Inspection Report. When all the findings and recommendations will be
applied and approved, the owner may already present his/her claim stub for the
AL REQUIREMENTS E
ess Permit
A. Number of Employees
operations.
helpful information to
customers products,
promotions, or item
also be responsible to
respond to complaints,
process refunds or
maintain a clean
workspace.
serving.
enhance customer
clientele.
r anitor should at least be Our company will be
has the ability to lift heavy Our janitor will also work
with others.
duties, as needed.
be a committed,
and procedures.
ery Person delivery person should at We will be looking for a
correct client.
a commitment to providing
properly fulfilled,
satisfying clients.
C. Method of Staffing
A. Recruitment
prospective.
B. Interview
Our company will conduct a formal interview in an in-depth
conversation to evaluate the applicant’s suitability for the job. The company
objective into our interview is to seek information and that of the interviewee
is to provide the same. Though, in present times, the interviewee may also
he/she is entering.
C. Placement
employee at the workplace. Our company will give the employee a brief
He/she will be taken around the workplace and given the charge of the job for
which he/she has been selected. The employee will then be in the process of
employees and familiarizing him/her with the rules and policies of the
company. Lastly, the employee will then be occupying the position or post for
Our company objective is not simply to create a job for employees, but
a career. Our employees will be given the opportunity to rise to the top. The
competencies are strengthened; they perform better and thus, contribute more
career advancement to our employees, our company will not only able to
E. Performance Appraisal
have been on the job for some time, our company will then evaluate their
standards. Our employee is expected to know what the standards are and our
F. Development
D. Training Methods
The method we will use to enrich the skills of our employees and train our
this method for training our employees because it will make the relationship
usually takes place after another more formal process has taken place to enrich
more on what the trainees have already learned. With this method, neither the
employees nor the trainees can have the chance to ask questions on the mentor
G. Organizational Plan
In order to maintain and monitor the assets of our company, we will be having a
daily, weekly, monthly and yearly reports. The reports will come from the employees
namely the manager, the pastry chef, the accountant and the delivery person. The
● For the manager, he/ she will be in charge of the performance of the employees.
He/ she will also monitor comments and recommendations of the customers about
the product.
● For the pastry chef, he/ she will be in charge of monitoring the sanitation of the
tools and equipment, and the area. He/ she will also be required to record how
● For the accountant, he/ she will be in charge for the account of the money that
goes in and out. He/ she will also record/ check if there are any progress in our
● For the delivery person, he/ she will record how does he/ she spend for gasoline,
the maintenance of the vehicle and record the deliveries made per day.
A. Preproduction
AL REQUIREMENTS E
ess Permit
a. Langkatulad Pancake
Material Cost
Vegetable Oil 5
All Purpose Flour cup cups)
Salt 5 tsp. 33
Eggs .
Vanilla sp.
Jackfruit
Milk
Heavy
Cream/Whipping
Cream
Sugar
Spoons
Spoons 50 ₱7 ₱350
Forks 50 ₱7 ₱350
Power
Electricity ₱ ₱
ectric Installation ₱ ₱
Electric Meter 1 ₱ ₱
Others
Chair ₱ ₱
Table ₱ ₱
D. Other Expenses
ulin (Promotion) e 00 00
Expense
Cost