GOVT POSTGARUDE COLLEGE, FAISALABAD

BBA-7TH SEMESTER
PROJ ECT OF SERVCES
MARKETIGN AND SALES MANAGEMTN

SERVICE QUALITY AND CUSTOMER AND CUSTOMER SATISFACTION IN PIZZA HUT IN PAKISTAN

The idea behind this questionnaire is to find out the opinions of the customers in Pakistan
restaurants.

1. Your Age ____________

Your gender ________
You’
re nationality ___________

The Food is served hot and fresh

Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
The menu has a good variety of items
□ Strongly disagree
□ Somewhat disagree
□ Neutral
□ Somewhat agree
□ Strongly agree
The quality of the food is excellent
□ Strongly disagree
□ Somewhat disagree
□ Neutral
□ Somewhat agree
□ Strongly agree
The food is tasty and rich in flavour
□ Strongly disagree
□ Somewhat disagree
□ Neutral
□ Somewhat agree
□ Strongly agree
Employees speaks clearly
□ Strongly disagree
□ Somewhat disagree
□ Neutral
 □ Somewhat agree
□ Strongly agree
Availability of sauces, utensils, napkins, etc. is good
□ Strongly disagree
□ Somewhat disagree
□ Neutral
□ Somewhat agree
□ Strongly agree
The service is excellent
□ Strongly disagree
□ Somewhat disagree
□ Neutral
□ Somewhat agree
□ Strongly agree
The food meets the price value
□ Strongly disagree
□ Somewhat disagree
□ Neutral
□ Somewhat agree
□ Strongly agree
Are you a regular customer in a pizza Hut?
□ Yes
□ No
How often do you eat in a restaurant?
Once a week
Twice a week
Daily
Once a month
How much do you normally spend on lunch/dinner in a restaurant?
□ 500-600 Rs.
□ 600-700 Rs.
□ 700-800 Rs.
□ 800-1000 Rs
□ More than 1000 Rs.
Do you give tips to the waiter in the restaurants?
□ Yes
□ No
What grade from 1 to 5 would you give to the Pizza Hut? (1=Poor 5=Excellent)
□ 1
□ 2
□ 3
□ 4
□ 5
What is your favorite base for pizza?
□ Stuffed crust
□ Cheesy bites
□ Thin crust
Which topping would you prefer to have on your pizza?
□ Onion
□ Chicken pieces
□ Red & green chili
Which pizza do you prefer?
□ Frozen pizza
□ Fresh pizza
How the menu is?
□ Complex
□ Easy to understand
 Thank you for taking part in the survey.
Post Graduate Islamia College Faisalabad
BBA-7TH SEMESTER