Mines and Geosciences Bureau Citizen'S Charter

MINES AND GEOSCIENCES BUREAU
CITIZEN’S CHARTER
TABLE OF CONTENTS
Vision and Mission ..................................................................................................................................................... 3

Performance Pledge and Feedback and Redress Mechanism ......................................................................... 4
List of Frontline Services ............................................................................................................................................ 5
Central Office Frontline Services ............................................................................................................................. 6
Metallurgical Laboratory Services .................................................................................................................... 7
Conduct of Chemical Analysis ................................................................................................................... 7
Conduct of Fire Assay ................................................................................................................................... 8
Conduct of Metallurgical Tests ..................................................................................................................... 9
Geological Laboratory Services ........................................................................................................................ 10
Conduct of Sample Preparation ................................................................................................................... 10
Conduct of Megascopic and Microchemical Rock/Mineral Analysis .................................................. 11
Conduct of Petrography and Mineragraphy Analysis ............................................................................. 12
Conduct of Petrochemical Analysis ............................................................................................................ 13
Conduct of Paleontological Analysis ........................................................................................................ 14
Conduct of X-ray Diffraction/Fluorescence .............................................................................................. 15
Geological Services ............................................................................................................................................ 16
Request for Review of Engineering Geological and Geohazard Assessment Report ........................... 16
Request for Geological Investigation ......................................................................................................... 18
Regional Office Frontline Services .......................................................................................................................... 20
Geological Services ............................................................................................................................................ 21
Request for Geohazard Identification Survey ............................................................................................ 21
Request for Geological Site Scoping ......................................................................................................... 23
Request for Geological Investigation/ Geohazard Assessment ............................................................... 25
Laboratory Services ............................................................................................................................................ 27
Conduct of Megascopic Rock/Mineral Analysis ..................................................................................... 27
Conduct of Chemical Analysis ................................................................................................................... 28
Feedback Form ........................................................................................................................................................ 29
Abbreviations ........................................................................................................................................................... 30
page 2 of 30 pages
VISION MISSION
The Mines and Geosciences Bureau envisions a minerals The Mines and Geosciences Bureau, as steward of the
industry that is not only prosperous but also socially, country's mineral resources, is committed to the promotion of
economically and environmentally sustainable, with broad sustainable mineral resources development, aware of its
community and political support while positively and contribution to national economic growth and countryside
progressively assisting in Government’s program on poverty community development. It fully recognizes that the
alleviation and contributing to the general economic well development of a responsive policy framework in partnership
being of the nation. with stakeholders to govern mineral exploration, mining and
investment decisions, and an effective institutional structure,
MGB also aims to be the leading geosciences and are fundamental requisites for the sustainable utilization of the
georesources institution serving the public and nation with country's mineral resources. It is adherent to the promotion of
scientific reliability. geological studies as an integral element of socio-economic
development, environmental protection and human safety.
Yet, it is sensitive to the known environmental impacts of
mining and the need for restoration and rehabilitation of
mining-affected areas and the development and adoption
of environmental and geoscientific technologies.
page 3 of 30 pages
PERFORMANCE PLEDGE FEEDBACK AND REDRESS MECHANISMS
We, the Men and Women of the Mines and Geosciences Bureau, Please let us know how we have served you by doing any of
do hereby pledge and commit to serve you, our clients and the following:
stakeholders, according to our service standards,
guided by the principles of – 9 Accomplish and submit the Feedback Form at the
Public Assistance and Complaints Desk.
M utual accountability, integrity and professionalism;

9 Send your feedback through e-mail
G enuine customer service; and (central@mgb.gov.ph) or write us at Mines and
Geosciences Bureau, North Avenue, Diliman,
B est performance possible.
Quezon City.
9 Talk to the OFFICER OF THE DAY.
If you are not satisfied with our service, your written/verbal

complaints shall immediately be attended to by the Officer of
the Day at the Public Assistance and Complaints Desk.
THANK YOU for helping us continuously improve our services.
MANAGEMENT
page 4 of 30 pages
LIST OF FRONTLINE SERVICES
CENTRAL OFFICE
Processing
Type of Frontline Service Fees** Forms* Person/Office in Charge
Time***
METALLURGICAL LABORATORY SERVICES
3Conduct of Chemical Analysis*** Chemical Laboratory Services Section - Metallurgical
Technology Division
3Conduct of Fire Assay*** Metallurgical Services Section - Metallurgical Technology Division
3Conduct of Metallurgical Tests*** Metallurgical Services Section - Metallurgical Technology Division
GEOLOGICAL LABORATORY SERVICES
3Conduct of Sample Preparation Petrolab Section - Lands Geological Survey Division
3Conduct of Megascopic and Microchemical Rock/Mineral Analysis Petrolab Section - Lands Geological Survey Division
3Conduct of Petrography and Mineragraphy Analysis Petrolab Section - Lands Geological Survey Division
3Conduct of Petrochemical Analysis Petrolab Section - Lands Geological Survey Division
3Conduct of Paleontological Analysis Petrolab Section - Lands Geological Survey Division
3Conduct of X-ray Diffraction/Fluorescence Analysis Petrolab Section - Lands Geological Survey Division
GEOLOGICAL SERVICES
3Request for Review of Engineering Geological and Geohazard • Urban Geology Section -Lands Geological Survey Division
Assessment Report (EGGAR)
3Request for Geological Investigation • Quadrangle Mapping Section -Lands Geological Survey Division
REGIONAL OFFICE
Processing
Type of Frontline Service Fees** Forms* Person/Office in Charge
Time***
GEOLOGICAL SERVICES
3Request for Geohazard Identification Survey Geosciences Division
3Request for Geological Site Scoping Geosciences Division
3Request for Geological Investigation/Geohazard Assessment Geosciences Division
LABORATORY SERVICES
3Conduct of Megascopic Rock/Mineral Analysis Chemistry Section, Geosciences Division
3Conduct of Chemical Analysis Chemistry Section, Geosciences Division
*Form : Available FREE OF CHARGE
**Fees and Charges : Based on the Schedule of Fees and Charges
***Metallurgical Services (complex) take more than 10 days, hence, do not fall within the period of completion of transaction prescribed in the Anti-Red Tape Act (ARTA).
page 5 of 30 pages
CENTRAL OFFICE
FRONTLINE SERVICES

• Conduct of Chemical Analysis …………………………………………………………………………………………. 7
• Conduct of Fire Assay ……………………………………………………………………………………………………. 8
• Conduct of Metallurgical Tests ………………………………………………………………………………………… 9

• Conduct of Sample Preparation ……………………...……………………………………………………………….. 10
• Conduct of Megascopic and Microchemical Rock/Mineral Analysis ………………………………………… 11
• Conduct of Petrography and Mineragraphy Analysis ……………….………….………………………………… 12
• Conduct of Petrochemical Analysis …………………………………….………….....……………………………… 13
• Conduct of Paleontological Analysis ……………………………………..………………………………………… 14
• Conduct of X-Ray Diffraction/Fluorescence Analysis …………………..………………………………………… 15
GEOLOGICAL SERVICES
• Request for Review of Engineering Geological and Geohazard Assessment Report .................................. 16
• Request for Geological Investigation ……………………………………..………………………………………… 18
page 6 of 30 pages
Conduct of Chemical Analysis
Schedule of Availability of Service : Monday – Friday; 8:00 A.M. – 5:00 P.M. without noon break
Who May Avail of the Service : General Public
What Are the Requirements : Samples
Duration : 4 – 15 working days
How to Avail of the Service:
Step Applicant/Client Service Provider Duration of Activity*** Person In Charge Fees** Form*
Proceeds to the Chemical
• Computes the fees/charges based on the • 5 minutes • Administrative Staff, CLSS
Laboratory Services Section
parameters requested and prepares Order of
(CLSS) - Metallurgical
1 Payment in two (2) copies
Technology Division (METD)
• Reviews Order of Payment • 5 minutes • Chief, CLSS
and accomplishes/submits
Request for Analysis Form • Signs Order of Payment • 5 minutes • Chief, METD
• Accepts payment and issues Official Receipt
2 Pays Analysis Fee/s • 15 minutes • Cashier
(OR)
Submits Order of Payment • Conducts sample preparation • 1-2 working days*** • Laboratory Technician/Aide, CLSS
duplicate to CLSS • Conducts chemical analysis and submits results • 2-12 working days*** • Science Research Specialists (Chemists),
of analysis to the Chief, CLSS CLSS
• Evaluates results of analysis (in case of • 1 hour • Chief, CLSS
3
rectification, returns to Chemist)
• Prepares Report of Analysis • 1 hour • Administrative Staff, CLSS
• Initials Report of Analysis • 30 minutes • Science Research Specialists (Chemists),
CLSS
4 • Signs Report of Analysis • 1 hour • Chief, CLSS
• Reviews and approves Report of Analysis (in • 5 minutes • Chief, METD
5
case of rectification, returns to CLSS Chief)
Presents ID to CLSS (or in
cases of authorized
• Releases Report of Analysis and files duplicate • 5 minutes • Administrative Staff, CLSS
representative, presents proof
6 copy
of authorization) and
acknowledges receipt of Report
of Analysis
END OF TRANSACTION
***Processing Time : Number of working days for sample preparation and chemical analysis will depend on the type of sample and number of parameters (i.e. elements/constituents) requested.
Waiting time may also be incorporated due to the heavy influx of samples.
NOTE: Client/s will always be informed on the time/date of release of Report of Analysis.
page 7 of 30 pages
Conduct of Fire Assay
Duration : 4 – 15 days
Proceeds to the Metallurgical
• Computes the fees/charges based on the • 5 minutes • Administrative Staff, MSS
Services Section (MSS) -
Metallurgical Technology
Division (METD)
• Reviews Order of Payment • 5 minutes • Chief, MSS
and accomplishes/submits
Request for Analysis Form • Signs Order of Payment • 5 minutes • Chief, METD
Pays Analysis Fee/s • Accepts payment and issues Official Receipt • 15 minutes • Cashier
2
(OR)
Submits Order of Payment • Conducts sample preparation • 1-2 working days*** • Laboratory Technician/Aide, MSS
duplicate to MSS • Conducts fire assay tests and submits results of • 2-12 working days*** • Metallurgical Engineer, MSS
analysis to the Chief, MSS
3 • Evaluates results of analysis (in case of • 1 hour • Chief, MSS
rectification, returns to Metallurgical Engineer)
• Prepares Report of Analysis • 1 hour • Administrative Staff, MSS
• Initials Report of Analysis • 30 minutes • Metallurgical Engineers, MSS
4 • Signs Report of Analysis • 1 hour • Chief, MSS
• Reviews and approves Report of Analysis (in • 5 minutes • Chief, METD

5
case of rectification, returns to MSS Chief)
Presents ID to MSS (or in
• Releases Report of Analysis and files duplicate • 5 minutes • Administrative Staff, MSS
cases of authorized
copy
6
of Analysis
END OF TRANSACTION
***Processing Time : Number of working days for assay is usually 2-4 days. However, the minimum number of samples to be analyzed at one time should be 10 samples.
NOTE: Client/s will always be informed on the time/date of release of Report of Analysis.
page 8 of 30 pages
Conduct of Metallurgical Tests
Proceeds to the Metallurgical
• Computes the fees/charges based on the • 5 minutes • Administrative Staff, MSS
Services Section (MSS)-
Metallurgical Technology
Division (METD) and
• Reviews Order of Payment • 5 minutes • Chief, MSS
accomplishes/ submits Request
for Analysis Form • Signs Order of Payment • 5 minutes • Chief, METD
2
(OR)
Submits Order of Payment
• Conducts sample preparation • 1-2 working days*** • Laboratory Technician/Aide, MSS
duplicate to MSS
• Conducts metallurgical tests and submits results • 2-5 working days*** • Metallurgical Engineer, MSS
of analysis to Chief, MSS
3 • Evaluates results of metallurgical tests (in case of • 1 hour • Chief, MSS
rectification, returns to Metallurgical Engineer)
• Prepares Report of Metallurgical Tests • 1 hour • Administrative Staff, MSS
• Initials Report of Metallurgical Tests • 30 minutes • Metallurgical Engineers, MSS
4 • Signs Report of Metallurgical Tests • 1 hour • Chief, MSS

• Reviews and approves Report of Metallurgical • 5 minutes • Chief, METD
5 Tests (in case of rectification, returns to MSS
Chief)
Presents ID to MSS (or in
cases of authorized
• Releases Report of Metallurgical Tests and files • 5 minutes • Administrative Staff, MSS
6 duplicate copy
of Metallurgical Tests
END OF TRANSACTION
***Processing time : Number of working days for sample preparation and metallurgical analysis will depend on the type of sample and number of tests (i.e. moisture, sieve, crushing/grinding,
etc.) requested.
NOTE: Client/s will always be informed on the time/date of release of Report of Metallurgical Tests.
page 9 of 30 pages
Conduct of Sample Preparation (Processing of rock/soil, i.e. cutting, grinding, polishing, etc.)
Duration : 1 day per sample
Proceeds to the Megascopic
• Records name, address, source of the sample, • 15 minutes • Administrative Staff, MMTLU
and Microchemical Testing
contact number in a log book
Laboratory Unit (MMTLU),
• Computes the fees/charges based on the • 5 minutes • Geologist, MMTLU
Petrolab Section -Lands
1 parameters requested and prepares Order of
Geological Survey Division
Payment in two (2) copies
(LGSD) and accomplishes/
• Reviews Order of Payment • 5 minutes • Chief, MMTLU
submits Request Form for
Sample Preparation • Signs Order of Payment • 5 minutes • Chief, LGSD
2
(OR)
Submits Order of Payment • Conduct/s required sample preparation and
• 1 day • Laboratory Technician/s, Sample
3 duplicate to MMTLU records job completed
Preparation Unit (SPU)-Petrolab Section
Presents ID to MMTLU (or in • Releases prepared sample/s • 5 minutes • Administrative Staff, MMTLU
cases of authorized
4
acknowledges receipt of
prepared sample/s
END OF TRANSACTION
*** Processing Time : Depends on number of samples, procedures required and work load at SPU.
NOTE: Client will always be informed on the time/date of release of prepared sample/s.
page 10 of 30 pages
Conduct of Megascopic and Microchemical Rock/Mineral Analysis
Duration : 2 days per sample
and Microchemical Testing • Records name, address, source of the sample, • 15 minutes • Administrative Staff, MMTLU
Laboratory Unit (MMTLU), contact number in a log book
Petrolab Section -Lands • Computes the fees/charges based on the • 5 minutes • Geologist, MMTLU
1 Geological Survey Division parameters requested and prepares Order of
(LGSD) and accomplishes/ Payment in two (2) copies
submits Request Form for • Reviews Order of Payment • 5 minutes • Chief, MMTLU
Megascopic and Microchemical • Signs Order of Payment • 5 minutes • Chief, LGSD
Rock/Mineral Determination
2
(OR)
• Conducts required sample preparation • 1 day • Laboratory Technician/s, SPU
• Conducts megascopic/microchemical analysis • 30 minutes*** • Geologist- MMTLU for megascopic
and prepares Report of Analysis analysis or Laboratory Technician/s-
MMTLU for microchemical analysis
duplicate to MMTLU
• Encodes Report of Analysis • 30 minutes • Administrative Staff, MMTLU
3
• Reviews/Signs Report of Analysis • 30 minutes • Geologist/Laboratory Technician
• Reviews/Signs Report of Analysis • 30 minutes • Chief, MMTLU
• Reviews/Initials Report of Analysis(in case of • 30 minutes • Chief, Petrolab Section
rectification, returns to Geologist/Laboratory
Technician, MMTLU)
• Signs Report of Analysis (in case of rectification, • 5 minutes • Chief, LGSD
4
returns to Chief, Petrolab Section)
Presents ID to MMTLU (or in
• Releases Report of Analysis • 5 minutes • Administrative Staff, MMTLU
cases of authorized
5
of Analysis
END OF TRANSACTION
*** Processing Time : Megascopic analysis – 5 samples/day
Microchemical analysis – 5 samples/day
NOTE: Client will always be informed on the time/date of release of Report of Analysis.
page 11 of 30 pages
Conduct of Petrography and Mineragraphy Analysis
Duration : 3 days
Duration of Activity
Step Applicant/Client Service Provider (Under Normal Person In Charge Fees** Form*
Circumstances)***
submits Request Form for • Reviews Order of Payment • 5 minutes • Chief, MMTLU
Petrography and Mineragraphy • Signs Order of Payment • 5 minutes • Chief, LGSD
Analysis
2
(OR)
Submits Order of Payment • Conducts required sample preparation
• Laboratory Technician/s, SPU
duplicate to MMTLU • Conducts petrography/mineragraphy analysis • 1 day
• Geologist, Petrography and Mineragraphy
and prepares Report of Analysis • 1 day
Laboratory Unit
• Encodes Report of Analysis
• Administrative Staff, MMTLU
• Reviews/Signs Report of Analysis • 20 minutes
3 • Geologist
• Reviews/Signs Report of Analysis • 20 minutes
• Chief, Petrography and Mineragraphy
Laboratory Unit
• Reviews/Initials Report of Analysis (in case of • 30 minutes
• Chief, Petrolab Section
rectification, returns to Petrography and
Mineragraphy Laboratory Unit)
4
Presents ID to MMTLU (or in • Releases Report of Analysis • 5 minutes • Administrative Staff, MMTLU
cases of authorized
5
of Analysis
END OF TRANSACTION
*** Processing Time : Depends on number of samples, procedures required and work load at SPU.
page 12 of 30 pages
Conduct of Petrochemical Analysis
Duration : 4 - 18 days
Duration of Activity
Step Applicant/Client Service Provider (Under Normal Person In Charge Fees** Form*
Circumstances)***
• Records name, address, source of the sample, • 15 minutes • Administrative Staff, MMTLU
and Microchemical Testing
contact number in a log book
Laboratory Unit (MMTLU),
• Computes the fees/charges based on the • 5 minutes • Geologist, MMTLU
Petrolab Section -Lands
1 parameters requested and prepares Order of
Geological Survey Division
Payment in two (2) copies
(LGSD) and accomplishes/
• Reviews Order of Payment • 5 minutes • Chief, MMTLU
submits Request Form for
Petrochemical Analysis • Signs Order of Payment • 5 minutes • Chief, LGSD
2
(OR)
• Conducts required sample preparation • 1-2 days • Laboratory Technician/s, SPU
Submits Order of Payment • Conducts petrochemical analysis and prepares • 2-15 days • Chemist, Petrochemistry Laboratory Unit
duplicate to MMTLU Report of Analysis
3 • Reviews/Signs Report of Analysis • 20 minutes • Chemist, Petrochemistry Laboratory Unit
• Reviews/Signs Report of Analysis • 30 minutes • Chief, Petrochemistry Laboratory Unit
• Reviews/Initials Report of Analysis (in case of • 30 minutes • Chief, Petrolab Section
rectification, returns to Petrochemistry Laboratory
Unit)
4
cases of authorized
5
of Analysis
END OF TRANSACTION
page 13 of 30 pages
Conduct of Paleontological Analysis
Duration : 3 days
Proceeds to the Megascopic • Records name, address, source of the sample, • 15 minutes • Administrative Staff, MMTLU
and Microchemical Testing contact number in a log book
Laboratory Unit (MMTLU), • Computes the fees/charges based on the • 5 minutes • Geologist, MMTLU
Petrolab Section -Lands parameters requested and prepares Order of
1
Geological Survey Division Payment in two (2) copies
(LGSD) and accomplishes/ • Reviews Order of Payment • 5 minutes • Chief, MMTLU
submits Request Form for • Signs Order of Payment • 5 minutes • Chief, LGSD
Paleontological Analysis
2
(OR)
Submits Order of Payment • Conducts required sample preparation • 1 day • Laboratory Technician/s, SPU
duplicate to MMTLU • Conducts paleontological analysis and prepares • 1 day • Geologist, Paleontology Laboratory Unit
Report of Analysis
3 • Reviews/Signs Report of Analysis • 20 minutes • Geologist, Paleontology Laboratory Unit
• Reviews/Signs Report of Analysis • 30 minutes • Chief, Paleontology Laboratory Unit
rectification, returns to Paleontology Laboratory
Unit)
4
cases of authorized
5
of Analysis
END OF TRANSACTION
*** Processing time : Clastic rocks (Foraminifera) – 1 day; 4 samples/day
2-5 samples per day with or without taxonomic description (molluscs)
page 14 of 30 pages
Conduct of X-ray Diffraction/Fluorescence Analysis
submits Request Form for X- • Reviews Order of Payment • 5 minutes • Chief, MMTLU
Ray Diffraction/ Flourescence • Signs Order of Payment • 5 minutes • Chief, LGSD
Analysis
2
(OR)
• Conducts required sample preparation • 1-2 day/s • Laboratory Technician/s, SPU
• Conducts x-ray diffraction/flourescence analysis • 1 day • Geologist, X-Ray Diffraction (XRD) Unit
duplicate to MMTLU
and prepares Report of Analysis
3
• Reviews/Signs Report of Analysis • 20 minutes • Geologist, XRD Unit
• Reviews/Signs Report of Analysis • 30 minutes • Chief, XRD Unit
rectification, returns to XRD Unit)
4
cases of authorized
5
of Analysis
END OF TRANSACTION
*** Processing time : Depends on number and type of samples
page 15 of 30 pages
GEOLOGICAL SERVICES
Request for Review of Engineering Geological and Geohazard Assessment Report (EGGAR)
What Are the Requirements : 1. Letter of request addressed to the Director, Mines and Geosciences Bureau
2. Attachment to the letter: Engineering Geological and Geohazard Report (EGGAR)
Duration : 10 - 12 days
Step Applicant/Client Service Provider Duration of Activity Person In Charge Fees* Form
Submits Letter Request with • Receives Letter-Request with EGGAR • 1 day • Records Section -
three (3) copies of and forwards to the Office of the Administrative Division
Engineering Geological and Director (OD)
Geohazard Assessment • Transmits to Lands Geological Survey • 1 day • Office of the Director
Report (EGGAR) Division (LGSD)
• Transmits to Urban Geology Section • 5 minutes • Chief, LGSD
1
(UGS)
• Transmits to Technical Staff • 5 minutes • Chief, UGS
• Prepares Order of Payment in two (2) • 20 minutes • Administrative Staff, UGS
copies
• Reviews/initials Order of Payment • 20 minutes • Chief, UGS
• Signs Order of Payment • 10 minutes • Chief, LGSD
Pays the Fee/s • Accepts payment and issues Official • 15 minutes • Cashier PhP6,000.00
2
Receipt (OR)
Submits Order of Payment • Reviews EGGAR & prepares Geological • 2-3 working days • Geologist/Technical Staff,
duplicate to Technical/ Review Report (GRR) UGS
Administrative Staff-UGS • Submits GRR with Letter-Endorsement • 1 day • Geologist/Technical Staff,
to Environmental Management Bureau, UGS
3
(cc Applicant/Client) to Section Chief
• Evaluates GRR and initials Letter- • 2-3 days • Chief, UGS
Endorsement (in case of rectification,
returns to Geologist/Technical Staff)
• Reviews GRR and initials Letter- • 1 day • Chief, LGSD
Endorsement and transmits documents
to OD (in case of rectification, returns to
UGS)
4 • Reviews GRR and signs Letter- • 1 day • Director
Endorsement and forwards to Record
Section (in case of rectification, returns
to LGSD)
page 16 of 30 pages
Presents ID (or in cases of • Releases GRR to client • 5 minutes • Administrative Staff,
authorized representative, Records Section,
5 presents proof of Administrative Division
authorization) and
acknowledges receipt of GRR
END OF TRANSACTION
*Fees and Charges: Based on the Schedule of Fees and Charges
page 17 of 30 pages
GEOLOGICAL SERVICES
Request for Geological Investigation (GI)
What Are the Requirements : Letter of request addressed to the Director, Mines and Geosciences Bureau
Duration : 21 - 23 days excluding laboratory analysis
Submits Letter Request • Receives Letter-Request and forwards • 1 day • Records Section -
to the Office of the Director (OD) Administrative Division
• Transmits to Lands Geological Survey • 1 day • Office of the Director
1 Division (LGSD)
• Transmits to Quadrangle Mapping • 5 minutes • Chief, LGSD
Section (QMS)
• Transmits to Technical Staff • 5 minutes • Chief, QMS
Meets with Geologist/ • Geologist/Technical Staff discusses & • 2 hours • Geologists

Technical Staff arranges schedule for the conduct of
Geological Investigation (GI)
2 • Prepares Order of Payment in two (2) • 20 minutes • Administrative Staff, QMS
copies
• Reviews/initials Order of Payment • 20 minutes • Chief, QMS
• Signs Order of Payment • 10 minutes • Chief, LGSD
Pays the Fee/s • Accepts payment and issues Official • 15 minutes • Cashier PhP 2,000.00/person/day,
Receipt (OR) minimum of PhP6,000.00.
3 Transportation and other incidental
expenses to be provided by
requesting party
Accompany/ies the • Conducts GI • 1 week including travel • Geologist/s

Geologist/s to site/study area time;
4
• Dependent on size of
coverage area
Submit/s samples to MGB • Geologist/s assist client/s in the • 1 day • MGB Laboratory
Laboratory (see Laboratory submission of samples
for Procedures) • Conduct/s laboratory analyses • Dependent on number • MGB Laboratory
5
of samples submitted
and type of analysis
required
page 18 of 30 pages
• Prepare/s Technical Report • 2 weeks (after release • Geologists
6 of results of laboratory
analyses)
• Prepares Letter of Endorsement • 10 minutes • Chief Geologist

• Reviews Technical Report and initials • 1 day • Assistant Director
Letter-Endorsement (in case of
7 rectification, returns to LGSD)
• Reviews Technical Report and signs • 1 day • Director
Letter-Endorsement (in case of
rectification, returns to LGSD)
Presents ID (or in cases of • Releases Technical Report • Anytime at the client’s • Administrative Staff, LGSD
authorized representative, convenience
presents proof of
8
authorization) and
Technical Report
END OF TRANSACTION
*Fees and Charges: Based on the Schedule of Fees and Charges
page 19 of 30 pages
REGIONAL OFFICE
FRONTLINE SERVICES
GEOLOGICAL SERVICES
• Request for Geohazard Identification Survey ........……………………………………..…………………….….. 21
• Request for Geological Site Scoping .......……...……………………………………………..……………………. 23
• Request for Geological Investigation/Geohazard Assessment ....………………………..…………………… 25
LABORATORY SERVICES
• Conduct of Megascopic Rock/Mineral Analysis …………………………………………...……………………. 27
• Conduct of Chemical Analysis ……………………………………………………………...……………………..… 28
page 20 of 30 pages
GEOLOGICAL SERVICES
Request for Geohazard Identification Survey (GIS)
What Are the Requirements : 1. Letter of request addressed to the Regional Director, Mines and Geosciences Bureau
2. Attachment to the letter: Project description and Site development plan
to the Office of the Regional Director Administrative Division
(ORD)
1
• Transmits to Geosciences Division (GD) • 1 day • Office of the Regional
Director
• Transmits to Geologist/Technical Staff • 5 minutes • Chief, GD
• Geologist/Technical Staff discusses & • 2 hours • Geologists/Technical Staff,

Meets with Geologist/
arranges schedule for the conduct of GD
Technical Staff
Geohazard Identification Survey (GIS)
• Prepares Order of Payment in two (2) • 20 minutes • Administrative Staff, GD
2
copies
• Reviews/initials Order of Payment • 20 minutes • Geologist/Technical Staff,
GD
• Signs Order of Payment • 10 minutes • Chief, GD
requesting party
Submits Order of Payment • Conducts GIS • 1-4 days • Geologists/Technical Staff,

4
duplicate to LGSD/MGSD GD
• Prepares/Signs Geohazard • 2 days • Geologists/Technical Staff,

5
Identification Report (GIR) GD
page 21 of 30 pages
• Prepares/Initials Letter of Endorsement • 15 minutes • Chief, GD
6
• Signs Letter of Endorsement • 1 day • Regional Director
Presents ID to GD (or in • Releases GIR to client • Anytime at the client’s • Administrative Staff, GD
cases of authorized convenience
7 representative, presents proof
acknowledges receipt of GIR
END OF TRANSACTION
*Fees and Charges : Based on the Schedule of Fees and Charges
page 22 of 30 pages
GEOLOGICAL SERVICES
Request for Geological Site Scoping (GSS)
What Are the Requirements : 1. Letter of request addressed to the Regional Director, Mines and Geosciences Bureau
2. Attachment to the letter: Project description and Site development plan
(ORD)
1
Director
• Geologist/Technical Staff discusses & • 2 hours • Geologists/Technical Staff,

Meets with Geologist/
arranges schedule for the conduct of GD
Technical Staff
Geological Site Scoping (GSS)
2
copies
GD
requesting party
Submits Order of Payment • Conducts GSS • 1-3 days (within the • Geologists/Technical Staff,
4
duplicate to GD provincial area) GD
• Prepares/Signs Geological Site Scoping • 2 days • Geologists/Technical Staff,

5
Report (GSSR) GD

6
page 23 of 30 pages
Presents ID (or in cases of • Releases GSSR to client • Anytime at the client’s • Administrative Staff, GD
presents proof of
7
authorization) and
GSSR
Submits Letter Request with • Receives EGGAR and forwards to the • 1 day • Records Section -
three (3) copies of ORD Administrative Division
Engineering Geological and • Transmits to GD • 1 day • Office of the Regional
Geohazard Assessment Director
Report (EGGAR) • Transmits to Technical Staff • 5 minutes • Chief, GD
8
copies
• Reviews/initials Order of Payment for • 20 minutes • Geologist/Technical Staff,
EGGAR Review GD
Pays the Fee/s • Accepts payment and issues Official • 15 minutes • Cashier PhP 6,000.00
9
Receipt (OR)
Submits Order of Payment • Reviews EGGAR & prepares Geological • 2-5 working days • Geologist/Technical Staff,
duplicate to Technical/ Review Report (GRR) GD
Administrative Staff-GD • Forwards GRR with Letter of • 1 day • Geologist/Technical Staff,
10 Endorsement to the Chief, GD GD
• Evaluates GRR and initials Letter- • 2-3 days • Chief, GD
Endorsement (in case of rectification,
returns to Geologist/Technical Staff)
• Reviews GRR and signs Letter of

• 1 day • Regional Director
11 Endorsement (in case of rectification,
returns to GD)
Presents ID (or in cases of • Releases GRR to client • Anytime at the client’s • Administrative Staff, GD
12 presents proof of
authorization) and
acknowledges receipt of GRR
END OF TRANSACTION
page 24 of 30 pages
GEOLOGICAL SERVICES
Request for Geological Investigation (GI)/Geohazard Assessment (GA)
What Are the Requirements : Letter of request addressed to the Regional Director, Mines and Geosciences Bureau
(ORD)
1
Director
Meets with Geologist/ • Geologist/Technical Staff discusses & • 2 hours • Geologists/Technical Staff,
Technical Staff arranges schedule for the conduct of GD
Geological Investigation/Geohazard
Assessment (GI/GA)
2 • Prepares Order of Payment in two (2) • 20 minutes • Administrative Staff, GD
copies
GD
requesting party
Submits Order of Payment • Conducts GI/GA • 1 week including travel • Geologists/Technical Staff,
duplicate to LGSD/MGSD time; also dependent on GD
4 and accompanies the size of coverage area
Geologist/Technical Staff to
the site/study area
Submit/s samples to MGB • Accepts samples • 1 day • MGB Regional Laboratory
Laboratory (see Laboratory
for Procedures) • Laboratory analyses • Dependent on number • MGB Regional Laboratory Refer to fees & charges
5
of samples submitted
and type of analysis
required
page 25 of 30 pages
• Prepares/signs Technical Report • 2 weeks (after release • Geologist/Technical Staff
6 (Geological Investigation of results of laboratory
Report/Geohazard Assessment Report) analyses)

6
Presents ID to GD (or in • Releases Technical Report to client • Anytime at the client’s • Administrative Staff, GD
cases of authorized convenience
7
Report
END OF TRANSACTION
page 26 of 30 pages
LABORATORY SERVICES
Conduct of Megascopic Rock/Mineral Analysis (only in Regions IV, V, VII, XIII and CAR)
Duration : 2 – 3 hour/s per sample
Proceeds to the Chemistry • Records name, address, source of the sample, • 15 minutes • Administrative Staff, Chemistry Section
Section - Geosciences Division contact number in a log book
(GD) and accomplishes/submits • Computes the fees/charges based on the • 5 minutes • Geologist, Chemistry Section
1 Request Form for Megascopic parameters requested and prepares Order of
Rock/Mineral Determination Payment in two (2) copies
• Reviews Order of Payment • 5 minutes • Chief, Chemistry Section
Pays Analysis Fee/s • Accepts payment and issues Official Receipt
(OR); Issues duplicate order of payment to the • 15 minutes • Cashier
2
Geologic Aide/Administrative Staff of Chemistry
Section
• Conducts megascopic/microchemical analysis • 30 minutes • Geologist, Chemistry Section
and evaluates results of analysis
• Prepares Report of Analysis • 20 minutes • Administrative Staff, Chemistry Section
3 • Initials Report of Analysis • 20 minutes • Geologist, Chemistry Section
• Reviews/Initials Report of Analysis (in case of • 30 minutes • Chief, Chemistry Section
rectification, returns to Geologist , Chemistry
Section)
• Signs Report of Analysis (in case of rectification, • 5 minutes • Chief, GD
4
returns to LSS Chief)
Presents ID to GD (or in cases • Releases Report of Analysis and files duplicate • 5 minutes • Administrative Staff, GD
of authorized representative, copy
5 presents proof of authorization)
and acknowledges receipt of
Report of Analysis
END OF TRANSACTION
Megascopic analysis – P300.00 per sample
Microchemical analysis – P160.00 per element
***Processing Time : Megascopic analysis – 5 samples/day
Microchemical analysis – 5 samples/day
page 27 of 30 pages
LABORATORY SERVICES
Conduct of Chemical Analysis (only in Regions IV, V, VII, XIII and CAR)
Duration : 3 -13 working days
Proceeds to the Chemistry • Records name, address, source of the sample, • 15 minutes • Administrative Staff, Chemistry Section
Section - Geosciences Division contact number in a log book
(GD) and accomplishes/submits • Computes the fees/charges based on the • 5 minutes • Geologist, Chemistry Section
1 Request Form for Chemical parameters requested and prepares Order of
Analysis Payment in two (2) copies
• Reviews Order of Payment • 5 minutes • Chief, Chemistry Section
• Accepts payment and issues Official Receipt

• 15 minutes • Cashier
Pays Analysis Fee/s (OR); Issues duplicate order of payment to the
2
Geologic Aide/Administrative Staff of Chemistry
Section
• Conducts laboratory analysis and evaluates • 2 – 12 days*** • Chemist/ Laboratory Technician,
results of analysis Chemistry Section
• Prepares Report of Analysis • 20 minutes • Administrative Staff, Chemistry Section
• Initials Report of Analysis • 20 minutes • Chemist/ Laboratory Technician,
3
Chemistry Section
• Reviews/Initials Report of Analysis (in case of • 30 minutes • Chief, Chemistry Section
rectification, returns to Chemist/Laboratory
Technician , Chemistry Section)
• Signs Report of Analysis (in case of rectification, • 1 hour • Chief, GD
4
returns to LSS Chief)
Presents ID to GD (or in cases • Releases Report of Analysis and files duplicate • 5 minutes • Administrative Staff, GD
of authorized representative, copy
5 presents proof of authorization)
and acknowledges receipt of
Report of Analysis
END OF TRANSACTION
page 28 of 30 pages
FEEDBACK FORM
(Pananawa o Puna)
Please let us know how we have served you. You may use this form for compliments, complaints or suggestions. Simply check the corresponding box.
(Ipaalam po ninyo sa amin kung paano namin kayo napaglingkuran. Maaring gamitin ito para sa papuri, reklamo o mungkahi. Mangyaring i-tsek lamang ang kahong naayon).
COMPLIMENT COMPLAINT SUGGESTION

(Papuri) (Reklamoi) (Mungkahi)
Person(s)/Unit/Office Concerned or Involved
Facts or Details Surrounding the Incident:

(Kaganapan o detalyeng bumabalot sa pangyayari)
(Please use additional sheet/s if necessary)

(Mangyaring gumamit ng karagdagang papel kung kinakailangan)
Recommendation(s)/Suggestion(s)/Desired Action from our Office

(Rekomendasyon/Mungkahi/Nais na aksiyon mula sa aming tanggapan)
(Please use additional sheet/s if necessary)

(Mangyaring gumamit ng karagdagang papel kung kinakailangan)
Name: ___________________________________________________________________ Office/Agency: _________________________________________________________________

(Pangalan) (Tanggapan/Ahensiya)
Address: ___________________________________________________________________________________________________________________________________________________
(Tirahan)
Contact Number(s) (if any): ____________________________________________________ E-mail Address (if any): _________________________________________________________
Signature: __________________________________________________________________ Date: ________________________________________________________________________

(Lagda (Petsa)
page 29 of 30 pages
ABBREVIATIONS
CLSS - Chemistry Laboratory Services Section METD - Metallurgical Technology Division

EGGAR - Engineering Geological and Geohazard Assessment MSS - Metallurgical Services Section
Report
MMTLU - Megascopic and Microchemical Testing Laboratory
GA - Geohazard Assessment
Unit
GD - Geosciences Division MGSD - Marine Geological Survey Division
GI - Geological Investigation OD - Office of the Director
GIR - Geohazard Identification Report OR - Official Receipt
GIS - Geohazard Identification Survey ORD - Office of the Regional Director
GRR - Geological Review Report QMS - Quadrangle Mapping Section
GSS - Geologic Site Scoping SPU - Sample Preparation Unit
GSSR - Geologic Site Scoping Report UGS - Urban Geology Section
LGSD - Lands Geological Survey Division XRD - X-Ray Diffraction
page 30 of 30 pages

Mines and Geosciences Bureau Citizen'S Charter

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MINES AND GEOSCIENCES BUREAU

Vision and Mission ..................................................................................................................................................... 3

M utual accountability, integrity and professionalism;

9 Talk to the OFFICER OF THE DAY.

If you are not satisfied with our service, your written/verbal

THANK YOU for helping us continuously improve our services.

METALLURGICAL LABORATORY SERVICES

GEOLOGICAL LABORATORY SERVICES

• Reviews and approves Report of Analysis (in • 5 minutes • Chief, METD

4 • Signs Report of Metallurgical Tests • 1 hour • Chief, MSS

Meets with Geologist/ • Geologist/Technical Staff discusses & • 2 hours • Geologists

Accompany/ies the • Conducts GI • 1 week including travel • Geologist/s

• Prepares Letter of Endorsement • 10 minutes • Chief Geologist

• Geologist/Technical Staff discusses & • 2 hours • Geologists/Technical Staff,

Submits Order of Payment • Conducts GIS • 1-4 days • Geologists/Technical Staff,

• Prepares/Signs Geohazard • 2 days • Geologists/Technical Staff,

• Geologist/Technical Staff discusses & • 2 hours • Geologists/Technical Staff,

• Prepares/Signs Geological Site Scoping • 2 days • Geologists/Technical Staff,

• Prepares/Initials Letter of Endorsement • 15 minutes • Chief, GD

• Reviews GRR and signs Letter of

• Prepares/Initials Letter of Endorsement • 15 minutes • Chief, GD

• Accepts payment and issues Official Receipt

COMPLIMENT COMPLAINT SUGGESTION

Person(s)/Unit/Office Concerned or Involved

Facts or Details Surrounding the Incident:

(Please use additional sheet/s if necessary)

Recommendation(s)/Suggestion(s)/Desired Action from our Office

(Please use additional sheet/s if necessary)

Name: ___________________________________________________________________ Office/Agency: _________________________________________________________________

Signature: __________________________________________________________________ Date: ________________________________________________________________________

CLSS - Chemistry Laboratory Services Section METD - Metallurgical Technology Division

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Name: ___ Office/Agency: _

Signature: Date: ______