University of Petroleum & Energy Studies

MBA (Oil & Gas Management)

Organizational Behavior

Case Study: Dr. Amita joshi at Samuel Drugs Limited

SUBMITTED BY: SUBMITTED TO:

NEERAJ KUMAR DR. P.C. Bhaguna

SAP ID: 500073695

MBA (OIL & GAS MANAGEMENT)

 Dr. Amita joshi at Samuel Drugs Limited
Amita Joshi’s Strengths
 Intelligence
 Non Conformist (defied irrational norms, spoke out against
discrimination)
 Methodical and organized (assessed cultural shortcoming in the
organization and addressed them constructively)
 Encouraging (Delegated responsibilities, gave credit where it was due)
 Likes to take up challenges (left security and power of an IAS so that she
could a difference in the lives of many people)
 Encouraged feedback
 Circumspect in the use of company resources
 Accessible to employees
 Took hard decisions when required (40% cut in manpower)
 Excellent administrator
 Believed in People- in their inherent capability and willingness to
work(McGregor’s Theory Y).

Amita Joshi’s weaknesses

 Trusted people easily
 Too much faith in other person’s integrity
 Wasn’t able to judge people on a personal level(good or bad)
 Gave full autonomy where it was not required
 She took things personally( She felt betrayed and disgusted that
somebody she had given major promotion could do this to her)
 She believed that like her, everyone adhered to moral and ethical
principles.(Similar-to-me effect)
 Strengths of Rajesh Mishra
 Great interpersonal skills
 Excellent performer
 Quick learner
 Rational and charismatic
 Good domain knowledge(marketing)
 Had good negotiation skills
 Good crisis-management skills
 Believed in his own abilities (Self Concordance)

Weaknesses of Rajesh Mishra

 Not a team player
 Questionable ethics
 Opportunist

FIRO B Analysis - AMITA JOSHI Strength:

INCLUSION CONTROL AFFECTION

EXPRESSED HIGH HIGH/MEDIUM HIGH

TOWARDS
OTHERS
WANTED FROM LOW LOW HIGH
OTHERS
 FIRO B Analysis - RAJESH MISHRA
INCLUSION CONTROL AFFECTION

EXPRESSED TOWARDS LOW HIGH HIGH

OTHERS

WANTED FROM HIGH LOW LOW

OTHERS

Both Amita Joshi and Rajesh Mishra have a high requirement for control. This
could be one reason why a conflict has emerged

Ego States : Amita Joshi

Nurturing Parent: She urged everybody to give her feedback, designated
duties, gave credit when it was expected.

Adult: Took a rational decision by downsizing workforce by 40%.

Natural/Fun child: She believed in and trusted other people.

Rebellious Child: She was non conventionalist. Routinely challenged silly

social standards.

Ego States: Rajesh Mishra

Critical Parent: He was controlling and regulating.
Adult: He was a rational and logical individual. Worked without any values and
emotions.

Natural/Fun child: Worked according to his own whims and fancies.

Rebellious Child: Did not comply with Amita Joshi’s wishes and secured the
tender for EPL. Took decision without consulting his superiors.
Here, Amita Joshi is working from the 'Nurturing parent' ego state; she has
administered the ascent of Rajesh Mishra from a senior supervisor to CEO in a
couple of years.

Rajesh Mishra is working from the 'Rebellious kid' conscience express; He's
accomplishing something Amita Joshi wouldn't need him to do, and he's doing
it without her knowledge.
Conditions to Conflict
Antecedent conditions:
1. Communication –
Lack of communication between Amita Joshi and Rajesh Mishra
2. Structure –
CEOs of two companies, one of whom is also in charge of marketing at
the other company
3. Personal Variables –
Amita Joshi had played a major role in Rajesh Mishra’s rise up the company
ranks
Conflict-Reason; Type; Perceived and felt conflict
1)Reason:
Both parties want to secure the same government contract for their respective
companies;
2)Type:
Task Conflict (substantive conflict): Conflicting goals: Both parties wanted the
same contract
Relationship Conflict (affective conflict): Amita Joshi felt betrayed by Rajesh
Mishra
Process Conflict: Joshi wasn’t informed of EPL’s bid
3)
Perceived conflict: Mishra goes behind Joshi’s back and puts in a bit for EPL,
while being in charge of the bid from Samuel drugs; mobilizes contacts
maintained by Samuel drugs to secure the deal for EPL
Felt conflict: EPL gets an order 10 times that of what Samuel drugs got
Solution
Approach 1:
Superordinate goals, Avoidance/Smoothing, altering the structural variables
Here, Amita Joshi is working from the 'Sustaining parent' ego state; she has
administered the ascent of Rajesh Mishra from a senior supervisor to CEO in a
couple of years. Rajesh Mishra is working from the 'Rebellious kid' ego express;
He's accomplishing something Amita Joshi wouldn't need him to do, and he's
doing it without her knowledge.EPL has better conveyance capacities and
subsequently is better situated to supply medications to emergency clinics in
remote zones.
Amita Joshi can receive the position that EPL getting the offer was, all in all, not
a terrible thing. Here, the Superordinate goals are the benefit of the Samuel
drugs brand and the benefit of the individuals in the remote towns to which
the nonexclusive medications are to be provided. Amita Joshi can stay away
from a standoff with Mishra, or she can have a non-angry exchange with him in
regards to the agreement. She can likewise rebuild the divisions so that there's
better correspondence inside the association.
Pros:
A Confrontation would have been impeding to the general population picture
of the organization; at an individual level, Joshi can abstain from Antagonizing
Mishra, presently an incredible substance in the organization.
EPL's development would be helpful to Samuel drugs too, EPL is it's auxiliary.
Mishra's administrations can be held by Samuel drugs: He's able and draws a
relatively low compensation.
Cons:
Amita's position would be undermined; this would set a terrible point of
reference in the organization.
Mishra would at present approach Samuel drugs' contacts; he may accomplish
something comparative later on. Samuel drugs wouldn't have the option to
coordinate execution desires.

Approach 2
Authoritative command, altering the structural variables
Joshi can ask Mishra to resign from his position as head of
marketing at Samuel drugs, so that he can “concentrate on “ his
responsibilities as CEO of EPL.
Approach 3:
Amita Joshi can put aside any anger she feels towards Mishra, arrive at a trade
off: Samuel drugs can create the generic drugs utilizing their prevalent
generation capacities, and EPL can supply these drugs to clinics in remote
regions utilizing their appropriation abilities at the grassroots level. EPL will
harvest benefits and Samuel drugs will likewise get edges.
She can rebuild the association so that there is better correspondence.
Pros:
1) Samuel drugs would be able to reduce gap between anticipated and real
performance.
2)Mishra’s services can be retained by Samuel drugs
Cons:
1) If Mishra had acted out of selfishness, his actions would go
unquestioned, which would set a bad precedent.
2) Mishra would still have access to Samuel drugs’ contacts