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  • 客訴處理流程

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    YenHsun NBM-
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    1K views1 page

    客訴處理流程

    Uploaded by

    YenHsun NBM-

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    客訴處理流程

    標準作業程序 產品處置程序

    接收客訴 已出貨產品

    庫存品&半成品
    品質確認
    可否使用
    Yes
    原件使用
    No

    問題調查

    退貨流程

    擬訂改善對策

    回覆客戶
    No
    可否整修 報廢作業
    Yes

    執行對策

    效果確認
    No

    Yes

    出貨作業

    結案歸檔

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