Housekeeping

• is often one of the most neglected areas in the operation of hotels, resorts and lodging
establishments. • a word "housekeeping" refers to the upkeep and maintenance of cleanliness and
order in a house or a lodging establishment such as inn, hotel, apartel, condominium, resort,
dormitory or a hospital.
Types of housekeeping
• 1. Domestic Housekeeping - refers to housekeeping maintenance in a house.
• It covers bedrooms, kitchen, dining, receiving area, grounds and the surrounding areas within the
house.
Institutional Housekeeping
• applies to housekeeping maintenance commercial lodging establishments like:
*hotels, resorts, inns and apartels. > Guest rooms > Hallways and corridors > Lobby >
Public areas and restaurant > Offices > Stairways >Grounds and Plants > Linen and
laundry area > Pest control
SCOPE OF HOUSEKEEPING MAINTENANCE
MAINTENANCE OF PUBLIC AREAS TO INCLUDE :
1.Lobby
2. Corridors
3. Function rooms (conference room, social hall, etc.) 4.Offices 5. Grounds and garden landscape 6.
Reception area 7. Hallways 8. Other areas accessible to public
ROOM MAINTENANCE
• Guestrooms • Hallways in guestroom areas • Service station • Linen room
LINEN & LAUNDRY SERVICES
Guest Laundry Uniform of staff Linen used for food / beverage operations
4. Installation, Cleaning and Maintenance of Fixtures and facilities like furniture and
appliances
5. PEST CONTROL
Standard of Good Housekeeping
• 1. Cleanliness
• 2. Orderlinesss
• 3. Sanitation
• 4. Guests and Clients' Comfort
• 5. Eye Appeal
• 6. Safety
•7. Materials Control and Preventive Maintenance
• 8. Guest Relations

Signs of Poor Housekeeping

Poorly arranged work areas Untidy or dangerous storage of materials Dusty, dirty floors and
work surfaces Items that are in excess or no longer needed Tools and equipment left in work
areas instead of being returned to proper storage places Broken containers and damaged materials
Overflowing waste bins and containers Spills and leaks.

Good Housekeeping Eliminates accident and fire causes. Provides the best use of space.
Keeps inventory of materials to a minimum. Helps control property damage. Guarantees a good
workplace appearance. Reduces the amount of cleanup.