RECEPTION DESK SOP’s

 All patients referred to Lab from different hospitals are received at

reception.
 All Lab investigations will be done on payment.
 All the investigations will be performed on economic prices.
 Log register shall be maintained by receptionist.
 Reception desk will maintain the record of all expenses and their details.
 Receptionist will guide the patient/ attendant/ guardian about the cost of the
tests/investigations.
 For radiology Receptionist will give a token number to the patient for
smooth functioning of the Process
 The cost of the investigations shall be received in advance by receptionist
 The receptionist will provide a receipt with unique identity number
 The name and signature (or other means of identification and recording) of
the Person delivering or transferring custody of the shipped Samples, the
date, the time of receipt, and the name and signature of the laboratory
representative receiving the Samples, shall be documented as part of the
laboratory internal Chain of Custody record.
 Receptionist will ensure the timely delivery of investigation reports with the
Suggestion/ recommendation of technologists and pathologists.