Business Basics David Grant and Robert McLarty OXFORDNEW EDITION Business Basics Student’s Book David Grant and Robert McLarty ‘UNIVERSITY PRESS1.1 People in business Grammar Present simple of be Present simple affirmative form Vocabulary Daily activities Communication skills Introductions Company profile Pronunciation Alphabet 1.2 Talking about your company Grammar Present simple questions and negatives Vocabulary Nationalities Word famities Communication skills Giving basic personal information Socializing Describing leisure activities Pronunciation Word stress 1.3 Company facts and figures Grammar Present simple revision Vocabulary Word families Large numbers Communication skills Company organization Presentations 1: Presenting a company Pronunciation Weak forms of do and does 2.1 Choosing a hotel Grammar There is / there are Vocabulary Hotel facilities and services Word chains Communication skills Booking a hotel Making polite requests Pronunciation Contrasting sounds: /0/ and /0/ 2.2 Flying out Grammar Saying the time Distance and frequency: How far / long / often? Vocabulary Plane travel, Communication skills Reserving a fight Pronunciation Cardinal numbers 2.3 Arriving Grammar Countable and uncountable nouns 1 ‘Much and many Have and have got Vocabulary Aitport procedures Mind maps Communication skills Making polite conversation 3.1 Finding your way Grammar The imperative Prepositions of location and motion Vocabulary Maps and directions Communication skills Giving directions Formal and informal letters Advice to travellers Pronunciation Contrasting sounds /i/ and. /i:/ 3.2 Going out Grammar Like and would tike play / do / g0 + ing Vocabulary Free-time activites Communication skills Inviting Telephoning 1: Getting through Making arrangements Pronunciation Linking sounds 3.3 Eating out Grammar Countable and uncountable nouns 2 Vocabulary Food and restaurants Communication skills Ordering in a restaurant Recommending and suggesting| irs Unit 6 Rear Ores eer 4,1 Meeting new people 5.1 Current activities 6.1 Dates and schedules Grammar Grammar Grammar Past simple: regular forms Present continuous Present continuous for future Past simple of be Present simple vs present continuous Vocabulary Vocabulary Time expressions Company activities Communication skills Communication skills Communication skills Making arrangements Welcoming visitors Describing company projects Protancistion Pronunciation Pronunciation Ordinal numbers Weak forms of was and were Weak forms Final -ed in past simple 4.2 Reporting on a trip 5.2 Company developments 6.2 Getting connected Grammar Grammar Grammar Past simple: regular forms Present continuous vs past simple Present continuous for future revision Vocabulary Vocabulary Vocabulary Verb and noun collocations Descriting trends Telephone expressions Itineraries Graphs and charts ee Communication skills Communication skills Telephoning 2: Taking and leaving Writing an e-mail of thanks Presentations 3: Referring to visual messages Exchanging diary information aids Plates Pronunciation Contractions Word stress 4.3 Describing company 5.3 Personal developments 6.3 Arranging to meet structure Grammar Grammar Grammar Present simple revision What is ... like? Shall we ...2 Vocabulary Vocabulary pa Jobs Descriptive adjectives Vocabulary Company structure Pee at ects Time expressions Communication skills Exchanging personal news ‘Appointments end magtings Presentations 2: A tour of your Talking about a trip Communication skills company Making and changing appointments ‘Accepting and refusing Confirming Contents 3Tn a tia ibing and comparing § Life stories Dealing with problems 7.1 Comparisons and contrasts 8.1 Success stories 9.1 Making decisions Grammar Grammar Grammar Comparative and superlative forms Past simple revision Will vs present continuous Vocabulary Time expressions Shall 1.2 Descriptive adjectives Past passive Vocabulary Communication sills Vocabulary Business conferences Comparing lifestyles and routines pocdicarlte Communication skills essaincaatiok Communication skills Arranging a schedule ‘Weak forns using /o/ Describing other people's lives Allocating tasks Pronunciation Contractions in the future 7.2 Describing products 8.2 Making money 9.2 Thinking ahead and services Grammar Grammar Grammar Present simple passive Past tense revision Wil for predictions Sequence linkers Vocabulary First conditional sentences Vocabulary Financial vocabulary Vocabulary Customer service departments Collocations, Advertising and marketing Communication skills Communication skills Communication skills Describing processes Dealing with numbers ‘Comparing product features Proaisidiation Predicting future events Numbers Pronunciation Contractions of auxiliaries 7.3 Evaluating products 8.3 Company history 9.3 Complaining and apologizing Grammar Grammar Grammar How .. is i Past passive and Past active question Will vs shall es made of .. forms wecsbalely Vocabulary Vocabulary Customer problems and solutions Dimensions and specifications Company history Communication sale Communication skills Word building Complaints and apologies Meetings: Exchanging opinions Communication skills Spoken and written complaints Presenting the history of a company 4 Contentsae eee Unit 12 rd eee RS) eC oa 4 10.1 Suggesting and 11.1 Recruitment processes 12.1 Changing careers recommending Grammar Grammar Grammar Should + infinitive Verb + -ing Tense review How / What about + -ing? weattery secabalor Vocabulary Personal qualities Employment Managing a small business ‘Job advertisements ‘Céiamietcatton tate Communication skills Communication skills Job hunting Making suggestions Job application process PSsieacTotion Giving advice Talking about likes and distkes ee 10.2 Responsibilities 11.2 Applying for a job 12.2 Work environments and regulations Grammar Grammar Grammar Modals of obligation and permission Present perfect and past simple Too and not enough Vocabulary Vocabulary Vocabulary Company regulations Curriculum vitae ‘Computers Communication skills Covering letters Vocabulary recording techniques Describing advantages and Communication skills Communication skills disadvantages of jobs Writing 2 OV Describing working life 10.3 Checking and correcting 11.3 Staff profiles 12.3 Saying goodbye information Grammar Grammar Grammar Gan T.22 Present perfect and past simple Functions review Would it be possible ...? Finished and unfinished time vocabolny, Vocabulary Vocabulary Social and work situations Ordering and supplying goods Staff movements Cetnnicatien tials Communication skills Communication skills Saying goodbye Negotiating prices Expressing preferences Garifying information Presenting facts and Figures Letter writing Pronunciation Contrastive stress Contents 5Uiaiiaae You and your company 1.1 People in business Grammar Vocabulary Communication skills Pronunciation 1 Listening [ooo 1 Speaking 6 You and your company Present simple The verb be Daily activities Introductions Alphabet Lorella Braglia is a designer. She lives in the North of Italy between Milan and Bologna. Her company makes clothes, which sell all over the world. © Two journalists are talking about Lorella. Listen and write down the information. NaI a nonecbiohite Brea Nationality Home... Languages @ Listen again. Complete these sentences. Lorella Braglia. in Reggio Emilia. She vos adesigner. She wweune for Dielle. 1 Her name... 2 3 4 5. Her husband the Marketing Director. 6 7 8 She . Italian, English and Italian. together. @ Aska partner these three questions. Write down the answers. Then ask other people. Name Nationality . Job... @ Now tell the class about the people you talked to. e.g: Her name is Gabrielle. She is French, She is a teacher.LANGUAGE NOTE The verb be 1 The verb be is irregular and is often contracted. We use it to talk about age, nationality, job, and status. Im (I am) Itatian. She's (she is) married. You're (you are) my tine manager. They're (they are) German. He's (he is) thirty. We're (we are) both engineers. 2 To make a question with the verb be we invert the subject and the verb. ‘Are you married? Yes, Tam, Is she American? No, she isn't What is his job and where is he from? He is a designer. He's from Greece. Reading @ Look at the article about Lorella Braglia. Complete the article using the verbs in the box. The first letter of each verb is given, makes designs employs eat_—sive works do produces travel presents plays uses. «ate. oplay— is Linlla VICI | e Lorella Braglia .. } the founder of Dielle, and also the main designer. Her husband, Dani ? for the company as Marketing Director. Lorella collections every year and .F. shows in London, Paris, and New York. 5 everything in Italy, and 4, very modern equipment in its workshops. The company 7 the services of seventy workshops in and around 8 100,000 units per year. Lorella 9 in a house in the centre of Reggio Emilia, not far from the office. They .4. 10 not often there, because they both 11 a lot. How do they relax? ‘I . 12 yoga and Danilo 13 golf,’ says Lorella. At the weekends they 14 golf ... 45 out at local restaurants with their children. together and © Listen to the first part ofthe passage (upto 8). How is the final sof the verbs pronounced —/, felsor fa/? ss) as in likes 2/ as in plays 1z/ as in uses © Listen again and check. Read the passage aloud, paying particular attention to the pronunciation of the verb endings. You and your company 7LANGUAGE NOTE The present simple 1. When we talk about regular actions or permanent states we use the present simple tense, L work for Dill We speak English and French. You tive in London. They travel alot. 2 We add s to the end of the verb in the third person singular (he, she, or it). He plays golf. It takes two hours to get to work. She works at home. She knows a lot about computers. D Pronunciation [2] — @ Listen to the alphabet in English, Write the letters in the correct sound groups, as in the examples. rev i: e fou! av wu A 8 ° z 8 R 4 ¢ L © Listen again and check your answers. Practise saying the letters aloud. © Work with i partner: Spel your campany’or scoot: name, oie town, aid your address. © Now say the following, What do the letters stand for? Pies Fay “EU “EU: tae VAT G Listening a Listen to the following dialogues and write the letters you hear. i wi. 3 2 3 6 4 8 [Speaking TS) @ Listen to this interview and complete the notes below. Name Company Job Nationality Home [®]_ @ Listen to the following questions and reply. eg. What is your job? I'ma. 8 You and your companyLANGUAGE NOTE G Listening Meeting someone for the first time 1 Introducing yourself Let me introduce myself. My name's ... How do you do? Pleased to meet you. Hello. Tm Nice to meet you. 2 Introducing another person Let me introduce you to .. How do you do? or Nice / Pleased to This is my colleague ... ‘meet you. ‘Nice to meet you. ‘ice to meet you too. 3. Other questions Where are you from? Tm from ... (but I work in ...) What do you do? Tm... What about you? Who do you work for? Twork for .. And you? @ Sally Kent is the editor of Business Monthly magazine. She introduces Simon Hastings to two other people. Listen and fill in the gaps in the table below. A 8 c D Sally Kent Simon Hastings Alessandra Boni Akiko Takajima American British . editor Business Monthly © What expressions do A, B, C, D use to make introductions? Listen again and fill in th A you to my colleague, Simon Hastings. 8: Pleased 0 serene YOU. C2 HOW seen nen 8: Do you work here, Alessandra? C: No, work for SAP. 'm a consultant my colleague Akiko Takajima, D: Nice ners B: Nice 7 , Akiko, Where are you from? D: T'm from Osaka, in Japan. B: Where do you work? D: 1 work for SAP in Frankfurt, P'm a su ow And yout 8: I'm Y here at Business Monthly. Sally’s my boss. You and your company 91.2 Talking about your company Grammar Present simple question forms Present simple negative forms Vocabulary Nationalities Word families Pronunciation Word stress Nokia across the Globe MP evvioys 50,000 westenice t customers in 130 countries: AUSTRALASIA 1D) Vocabulary Here is some information about Nokia, the Finnish telecommunications company. Complete the sentences with the words below. Use the pictures to help you. competitors product employees-—_factories markets customers sales head office The. . of Nokia is in Helsin] Europe is one of the company’s major .. eee in China are very high. Ericsson is one of the main 1 2 3 4 = 5. They have sme in ten different countries, 6 7 8 in the world. ‘The company has more than 50,000 ‘The Nokia 9100 isa very successful. Nokia has in at least 130 countries. B Listening )_ @ Simon Hastings has an interview with a senior manager at Nokia. Listen and complete the information below. a Company .. Activity ... Head office Research centre ..TAmPefe. Employees Languages Major markets Main competitors Advertising .. 10 You and your company© Listen to the interview again. Complete the questions below. 1 What... aa It produces and sells mobile telephones. 2. Where o 2 The head office is in Helsinki 3 your biggest markets? China. 4 2 About 5 What . cnn in the company? Finnish. And English, of course 6 do you 2 (On TV; in magazines, and on buses. LANGUAGE NOTE Present simple questions and negatives 1 To make questions and negative sentences we use the auxilary do / does. Where do you live? I lve in Paris. I don’t (do not) tive in Milan, When do they finish work? They finish work at 12.00. They don't (do not) work in the afternoon. Do you live here? ‘No, I don't, Do you speak English? Yes, I do. 2 We use does for the third person (he, she, or it). What languages does she speak? She speaks Finnish and English. She doesn’t (does not) speak Spanish. Does he smoke? Yes, he does. ‘Does she work with them? No, she doesn't G Speaking © Work in pairs. Student A, look at File I on page 151. Student B, turn to File O on page 152. Ask your partner questions and complete the table below. Guess the name of your partner’s company. Activity Employees Location Products © Ask your partner the same questions about the company where he or she works. Write a short description of this company: Then report back to the rest of the class You and your company 11DD Vocabulary © Here are some facts about Nokia, Complete the sentences with the correct words. 1 Nokia .». on buses in China, advertisements / advertises Nokia has . +» on buses in China, 2. Nokia. . the 9100. products / produces The 9100 is one of Nokia's 3. Nokia ...€ lot of telephones in China. sales / sels Nokia has large vin China. 4 There are 53,000... 5 the company 53,000 people. Ericsson is one of Nokia’. competitors / competes Nokia .. phone market. 6 Texas Instruments is one of Nokia's employees / employs with Ericsson in the mobile = suppliers / supplies Texas Instruments enone Nokia with parts for mobile phones. © Write similar sentences about a company you know using the words in @. © Complete the table of word families. Verb Noun Person Expressions sell sales sales figures compete 2 | competitor competitive prices “3 advertising advertiser advertising advertisement campaign employ employment 5 | setfemployed employer produce product producer productivity bonus productivity Pronunciation @ Look at the table below. The items in the first column are typical of a particular country. Complete the table with the correct countries and nationalities, as in the example, | Country Nationality ELEOCPS co. Champagne ea Carnival Pasta The Great Wall Port Kangaroos BMW car Sony Paella 10 Tequila Brazilian, 12 You and your companyGi Listening Speaking 2 e ao Now listen and check your answers. Pay attention to the pronunciation. Listen again and put the words in the correct column according to the stress pattern, . @© ce @00 coe = 0@00 France Brazil Ltaly soweee Brerzilian French Later on in his interview, the manager talks about his spare time. Listen and complete questions 1-5 below. © Listen aguin and write down the answers. 1 What / weekends? I often... near Lake Pukkala. 2 What / there? 1 3. Who / with? My 4 Where / swim? In 3. What / evenings? I ‘Ask a partner similar questions using the words below and the question words What? Where? Who? Why? When? 1 weekends . 2 evenings. 3 on holiday ... Work with a partner. Take it in turns to talk for 60 seconds. Talk about your name, your town, your job, your company, your hobbies. Use the expressions below to help you. ‘My name is Iam Tlive in Isa. .. town / city in the north / south / east / west of . lama.. I work for In the evenings / at weekends 1... Now tell the class what you know about your partner. eg. His / her name is. He / she’s You and your company 131.3 Company facts and figures Grammar Present simple — all forms Vocabulary Large numbers Communication skills Presentations 1 Pronunciation Weak forms of do and does EY Vocabulary @ Say these numbers. Then try to match them with items 1-5 below. 432 28,696,000 805,602 1.280 75,000,000 1 the price in dollars of The Portrait of Dr Gachet by Vincent Van Gogh 2. the average daily sales of The Times (UK newspaper) 3. the length in metres of the Golden Gate Bridge in San Francisco the population of Tokyo in 1998 the number of Metro stations in Paris Here are some facts about Pizza Hut (UK), Use the words in the box to complete the sentences. turnover employs market share located products subsidiary competitors outlets, 1 The headquarters of Pizza Hut (UK) is in London, 2. Their range of includes pizza, pasta, salads, and desserts. 3. The company .. 16,000 people. 4 Pizza Hut (UK)'s - is over £300m. 5 Their main... are Pizza Express and Ask. 6 They have... swe i most large towns in Britain. 7 Pizza Hut (UK) isa... .. of Tricon Global Restaurants. 8 Their at the moment is 6%. Bi Listening G2] @ Listen to the short presentation on Pizza Hut (UK). Are these statements true (T) or false (F)? The talk is in four parts. on. Tricon Global Restaurants is a subsidiary of Pizza Hut Jon Prinsell is the President of Pizza Hut (UK). British people do not eat many pizzas. . Pizza Hut wants to expand. .. 14 You and your company@ Inthe talk what do these numbers refer to? Listen again and match the numbers with the correct information on the right. 1 300,000,000 2 number of pizzas the company delivers 2 400 b number of employees 3. 16,000 future market share 4 80% d_ present market share 5 75,000,000 @ total sales 6 6% f number of outlets 7 10% 9 percentage of the population who eat at Pizza Hut at least once a year © Listen to these extracts from the presentation again and fill in the gaps. 1 My name is Sarah James and I'm to givea. presentation on the 2 The se of my presentation is about the company structure of Pizza Hut (UK). The second part. the present activity of the company in the UK and in the . Lwant to .. our future plans ith the parent .-»the structure, company. Now, soe Our present activity. Do you. LANGUAGE NOTE Giving a talk 1 Presenting the structure of a talk am here to talk about / give a presentation on. The subject of my talk i .. The talk is in three parts. The first second part looks at / is about lost 2 Introducing each point Right / first / now / finally .. Let's start with / let's look at / let's tolk about ... 3. Ending, 0 you have any questions? Thank you. You and your company 15,Gi Reading @ Look at these notes on Swiss watch manufacturers the Swatch Group. 1 Swatch Croup - group of Ib watch companies ___2 Swatch - quartz mechanism - only 6| parts (most ___ofher watches more. tran 160) _ 3 The chairman and Sounder - Nicolas © Hayek Senior 4 New collection with more than 160 watches in Sour | ranges twice a year. 5 50 production centres ~ in Europe: France, Switzertand, thal Germans ~ in ASia: Thalland, China, Malaysia & Most famous product - Swateh watch - components Sor telecoumunications industry in future The group - sell - 26% of the world's watches 9 Swatch - cheap, Srom $35 _10_Companies in group include Omega, Tissot, Calvin Klein, _ Swatch, and Fl Flak - watches and watch components | Headquarters - Biel, uitzertand | 12_Future. plans ~ components for entire Swiss watch ___ industry and companies outside Switzertand 18 Annual sales ~ 18 000 000 watches = Omega = watury watches, Tissot and Calvin Klein ~ middle of the range, Swatch ond Fk Fak - basic watches © Now organize the information under the appropriate headings, as in the examples. Organization / Location / Products Sales Future plans Structure Distribution 1 swatch Group + + New collection panel a of 180 watches ie . in # ranges ee twice a year © Put your notes into complete sentences. Use the verbs in the box to help you. €.. The Swatch Group is a group of sixteen watch companies. ‘The Swatch has a quartz mechanism with only fifty-one parts. Most other watches have more than one hundred and fifty. be plan produce manufacture | sell present make have 16 You and your companyLANGUAGE NOTE © Make a short presentation on the Swatch Group using this information and the language from the Language Note below. Presenting a company 11 Strueture and location The company / group is called... It is.0 (French) company, based in (Paris). Tt has factories / production centres / subsidiaries in... The Chairman / CEO / founder / owner is ‘It emplays (200) people / It has (200) employees. 2. Products and customers Their main activity is... The main products / customers are ....and .. 3 Results and future plans The annual tumover is ($30 miltion) with profits of ($2 millon). The company is successful because ... We plan to Pronunciation GQ) @ in spoken English, the most important words in a sentence are stressed more 1 Speaking than the others. In sentences 1~3 below, the stressed words are underlined. Listen, then underline the stressed words in sentences 4-6. 1 Where do you work? 4 He doesn't speak English 2 How much does he earn? 5 Does she work here now? Yes, she does. 3 What does she do? 6 Do you use a PC? Yes, I do. Listen again and check. Notice how the pronunciation of do and does changes when they are unstressed: — do /du:/ becomes /da/, and does /daz/ becomes /dsz/. Listen and repeat. Pay attention to stress and to the sound of do and does. Listen to the questions about your company and reply. If you don't work, choose a company you know well. Ifyou are not sure of the answer, say Sorry, I don't know. e.g. What's the company called? Its called @ Now prepare a short presentation on your company or a company you know. Use the expressions in the Language Note and the headings below to help you. Name Activity Location Employees Products Production Future plans You and your company 17Ulan ar 2.1 Choosing a Grammar Preparing a trip hotel There is / there ore Vocabulary Hotel facilities and services Communication skills Booking a hotel Making requests Pronunciation ‘The sound th Vocabulary @ Can you identify these hotel services? Match a word from A with a word from B. Then label the pictures below, as in the example, A B shuttle safe car | post swimming) centre business { rooms electron bus conference | park © What other hotel services can you think off Read this fax and Sylvie Dutertre's note to her secretary. Then answer the questions below. to: Date: 5 September Subject: HOTEL INFORMATION Dear Sir or Madan, I would be grateful if you could send me some information about your hotel facilities. Could you also let me know the price for a single room with fa bath for four nights at the beginning of November. I look forward to hearing from you. Youre faithfully Sylvie, Dutertre i Reading 1 Who does Sylvie Dutertre want her secretary to send this fax to? 2. Why is she sending the fax? What does she want? 2 toask for information b to reserve a room ¢ to change a reservation 3. What type of room does she want? 18. Preparing a tripG Speaking LANGUAGE NOTE @ You need information about a hotel. What questions can you ask about the following? Use the Language Note below to help you. I business centre 2 conference rooms —_3 shuttle bus to the airport There is and there are 1 Singular Is there a swimming pool in the hotel? Yes, there is. Is there a health club? No, there isnt 2 Plural Are there any restaurants? Yes, there are. Are there any conference rooms? No, there aren't. How many rooms are there? (There are) 200. @ Work in pairs. Student A, look at the information below about the Century Park hotel Student B, turn to File C on page 150 and read about the Royal Princess hotel. Take it in turns to ask and answer questions about your hotels. Use the Language Note to help you. e.g. How many rooms are there? There are 170. Is there a TV in every room? Yes, there is, eh aac Guestrooms * hairdryer * fitness centre 538 rooms all with: ‘shaver outlet 110/220 V * sauna « refrigerator and mini bar + beauty salon * radio Other facilities '* florist shop television with satelite channels two restaurants and a coffee —_@ business centre ‘© IDD (International Direct Dial) shop ‘internet and email service telephone # 24-hour room service ‘© conference rooms safe ‘© health club * shuttle bus to airport '* separate bath / shower * outdoor swimming pool DD Listening _@ somebody phones the Royal Princess Hotel to reserve a room. Listen, and complete the information about the caller. Name Company Type of room @ Who asks these questions, the hotel receptionist (R) or the caller (C)? Could I reserve a room for next week? May I have your name, please? Can I fax you tomorrow? 1 2 3. Can you confirm your reservation in writing? . 4 Could you tell me your fax number? .... © Listen again. How does the other person respond to the questions in 1, 3, and 4? Preparing a trip 19LANGUAGE NOTE Polite requests 1 Tf you want to ask to do something, use could 1? or may 1? (more formal), or can I? (less formal). Excuse me ... (to get someone's attention) Could T have o room for two nights? Certainly, sit. May I open the window? Yes, of course. Can I leave the meeting early? Tim sory, but ... 2. If you want another person to do something, use could you? (more formal) or can you? (\ess formal). Could you confirm this in writing? Yes, of course. Can you do that by tomorrow? ‘I'm ofraid I can't, because ... 1 Speaking @ Look at these two conversations between Chris Sutton (S) and a receptionist (R) Use the expressions in the Language Note above to help you fill in the gaps. Use only one word for each space, 1S sunnne snsnan! «Is this Mr Maleta’s office? R: Yes, its, ? help you? S: Yes, I'm Chris Sutton. | have an appointment to see Mr Maleta, R S he's in another meeting at the moment, Mr Sutton. 4 wait a few minutes? Yes, : Hello : Hello, Mr Sutton. . 7 , but Mr Maleta isn't here today. : OK, it doesn’t matter. ask him to call me back? Yes, . .° Can Thave your number? su speak to Mario Maleta, please? It's Chris Sutton here. EI) @ Which conversation is on the telephone? And which one is face-to-face? Listen and check your answers. © In pairs, practise asking and answering questions. Use the verb in brackets. eg, Ina restaurant, you want the menu. (bring) A: Could you bring me the menu, please? 8: Yes, of course, here you are. It’s very hot and all the windows are closed. (open) You want a cigarette. (smoke) You want to know the time. (tell) You're in a taxi with a colleague. You don’t have your mobile phone. (use) Ina restaurant, you want a glass of water. (have) Ask someone to phone you tomorrow morning, (call) ‘You want to read a colleague's newspaper. (look at) You wanta coffee. Ask your colleague. (bring) 20. Preparing a trip[a Pronunciation BH] = @ The letters th can be pronounced in two different ways 6 (as in think), and 1G Writing 1 Vocabulary 8 (as in the). Listen to these words and put them in the correct row. think the bath thank this theatre that other. ~—=smonth = three-~=—there~=—thirty @ Listen to these sentences and repeat. 1 Is that the theatre? 2 It's not this month, it’s the other month, 3. I think there are three rooms with a bath. @ Look again at Sylvie Dutertre’s fax in EJ and answer the following questions, 1 When we know the name of the person we are writing to, we starta letter with Dear Mr... or Ms... plus name, and finish with Yours sincerely. How does Sylvie Dutertre start and finish the fax? Why? 2 To make a request, Sylvie says Could you also ..? What other expression does she use to make a request? 3. Which expression means I hope to receive your answer soon?” @ You have an appointment at the Compaq Computer Corporation in Houston on Friday 13 June, Write a fax to Mrs Martina Glens at Compaq and ask her for: 1A road map of Houston (you want to come by car) 2 Confirmation of the exact time of the meeting. resent capt RR The word chain above shows what you do when you stay in a hotel. e.g. You make a reservation, you arrive at the hotel and park in the car park, then you check in at reception, etc. @ What happens after you check in and before you go to bed? Use the words in the box to complete the chain shower restaurant lift phone call key room satellite TV suitcase fitness room © Match the nouns in your completed chain with a verb from the list below. You can use some of the verbs more than once. use collect ~—take.=—= watch ©—_unpack make eatin go to.-—parkin check in at Preparing a trip 212.2 Flying out — Grammar Saying the time Distance and frequency Vocabulary Plane travel Communication skills Reserving a fight Pronunciation Cardinal numbers 1 Speaking (Odil Tanai is at London Heathrow airport. Her plane to Budapest leaves in less than two hours. Look at the pictures and answer the questions below. Look at Odil’s watch. What time is it now? And what day? Look at the flight timetable. Which is her flight? 1 3 How long does the flight take? (Be careful, there's a time difference. 4 Oil wants to go shopping. Are the shops open? Where can you see the following times? a quarter to five in the afternoon b nine twenty-five p.m. © nineteen thirty-five 22 Preparing a tripLANGUAGE NOTE Telling the time There are three different ways of saying the time: 11 In conversation, we use past (or in American English after) and to (or in ‘American English of). © See {five past seven quarter past seven twenty past seven half past seven Qo © © © twenty to six ‘quarter to six ten to six six o'clock 2 Sometimes we use the figures only. Say the figures in the order you see them. 5.05 five oh five 5.35._five thirty-five 5.30 five thirty 5.15 five fifteen 5.45 fivefortyfive 5.55 five fiy-fve 5.20 five twenty 5.50 five fifty With this form, we often say a.m. for the morning and p.m. for the afternoon ‘and evening. The office closes at 5.30 p.m. Breakfast is served between 7.00 and 9.00 a.m. 3 In Britain and the USA, we usually use the 24-hour clock only to talk about travel timetables. 17.20 seventeen twenty 22.45 twenty-two forty-five BD Listening @ How can you say the times in the box below? Use the Language Note to help you. BQ @ Now listen to three short extracts, and circle the times you hear. 10,00 04.15 09.20 © 09.30 03.45 ~—(09.50 19.00 15.15 19.20 17.30 14.45 22.50 © What time do you do these things? Complete the table for yourself, then ask a partner. You Your partner get up (on work days) et up (on Sundays) have lunch have dinner finish work watch the news 0 to bed Speaking ‘Work in paite, Student A, you wast to fly to Warsaw. You want to arrive in Budapest in the early afternoon or late evening. Go to your travel agent (Student B) to reserve a fight. Begin like this: Good morning. Can I have some information about flights? Student B, you are the travel agent. Turn to File P on page 152. Preparing a trip 23DD Listening E21 @ Listen to this conversation between two colleagues about travel and shopping in Warsaw. Complete the notes. = City centre to airport: - — Airport shuttle bus ~ takes minutes to get to city centre. — It leaves every - Cat weekends) from ~ sto. 5 pa. = Banks open at — Shops are usually open From eves to z NB. Some specialist bolwtiques open 9 at NB. On Saturday shops close at ale © Match the questions on the left with the answers on the right. Then listen again to check. How long does it take to get there? usually from eight to six 1 a 2 How often does the bus go? b every half hour 3. When are the shops open? € about ten kilometres 4 What time do the banks open? 4_ about twenty-five minutes 5 How far is the city centre from e ateight or nine in the the airport? morning LANGUAGE NOTE Time, distance, and frequency How far is it? It’s fifty miles away. How long does it take? It takes about two hours by plane / train, etc. How often does it... (go)? Every hour / week / month, etc. Once / twice / three times a day / week, etc. When is it open? (adjective) _It’s open from ten to six. When does it open? (verb) It opens at 8.00 a.m. 24 Preparing a tripGi Speaking Ask your partner questions about his or her company and work schedule (or school and study schedule) and complete the form below. Use the question words in the box to help you. wea When ...? How often ...? How far...? What time... How long ..? Questionnaire Distance from your home to your company ‘Time from your home to your company Reception hours Closed for holidays ‘Your usual working hours. from... ‘Work after 6 pm every day /once or twice a week / three or four times a week Work at weekends always / sometimes / never Pronunciation @ These numbers are often confused. How do you pronounce them? 2@0 @ © Now listen and answer these questions. There is a number or time in each answer. 1 How many rooms are there? How far is it from the airport? ‘What time is the plane? How many companies are there? How long does it take by road? How many people are there? How often does the bus come? Speaking ‘Work with a partner. An American colleague wants to visit your company or school from Saturday evening to Wednesday evening. S/he will have meetings all. day on Monday and Tuesday ~ but is free the rest of the time. What can you tell your colleague about the following? ~ nearest international airport — travel from airport to your home town or company — shopping hours — tourist attractions and opening hours ~ banks ~ opening and closing times, cashpoints? ~ transport in the town / city ~ places to eat ~ any other points of interest Preparing a trip 252.3 Arriving Grammar Countable and uncountable nouns 1 ‘Much and many Hove and have got Vocabulary Airport procedures Mind maps 1 Vocabulary @ Here fa isvof dings yon do when youtravel by planeto another country: Match each phrase with one of the pictures above. a land... f buy duty-free b goto the arrivals hall § wait in the departure lounge € go to the baggage claim h go through customs get on / board the plane i cheek in © taKe Off ne j go through passport control nu. © Now cover the phrases in @, and look only at the pictures. Can you remember the phrases? Bi Listening B® Oiivier Mirasis ona business trip. Listen to two conversations atthe aport. Whee exactly ithe airport ihe in ech conversation? 1 26 Preparing a tripLANGUAGE NOTE © Now listen again, and complete these questions 1 HOW sone days are you here for? 2 How sone money do you have with you? 3 How 4 HOW sn luggage do you have? bottles do you have? © When do we use how much and when do we use how many? @ Customs regulations around the world are very different. Complete the questions below, using much or many. n= bottles of, perfume can you take into Japan? maaan 2 How 3 How duty-tree gifts or souvenirs can you take"into Argentina? 4 How butter can you import into Andorra? 5 How fishing rods 2 can you take with you to Jeoland? 6 i potatoes cai We edi cherecta, 7 How «jewellery can you carry with you into Algeria? 8 HOW ssssessseteunwine can you import into France? @ Now turn to File D on page 150 and match the answers with the questions. Countable and uncountable 1 Countable [C] nouns have a singular and a plural form. They are usually physical objects which you can count, e.g. camera(s), gift(s), cigarette(s).. Question Singular: Do you have a book? Affirmative / negative Yes, Ido (have a book). ‘No, I don’t (have a book) but I have @ travel magazine. Plural: Do you have any cigars? Yes, I.do (have some cigars). ‘No I don't have any cigars = or any cigarettes. How many suitcases are there? Three. 2 Uncountable [U] nouns only have one (singular) form. They refer to things which are difficult to count because they are in a mass ~ e.g. wine, perfume, sugar. They also refer to more abstract things which are not physical objects ~ e.g. information, advice. Question Do you have any wine or spirits? Affirmative / negative Yes I do. I have some whisky. ‘No, I don't have any wine or spirits. Do you have any advice for me? How much whisky do you have? can give you some advice about travelling. Two titres. Preparing a trip 271 Vocabulary G Listening LANGUAGE NOTE ED Speaking 28 Preparing a trip @ Are these words countable [C] or uncountable [U]? 0 @ 4 information 4 Now complete the spaces with some, any, or a 1 Pm sorry, but we don't have rue: TOMS free tonight. 2. Do you have... information about trains to Stockholm? 3 Thave good news — our sales are up by 20% this month. 4 Thave suitcase here, and «um other luggage in the taxi 5 Thaver't got nu money. When do the banks open? 6 Do you have vnn- bottle of 1996 Chateau Margaux? 7 We don’t have «nu milk for our coffee. Is there wu..uow Shop open near here? 8 Twant to buy snr souvenirs before I go home. Olivier Miras arrives at a hotel. Listen and answer the following questions. 1 Does he have a reservation? 2 What type of room does he take? Listen again and complete these extracts from the conversation. vos reservation, sir? a shower? 1+ sit It’. A: Yes, it a shower and a bath. Have and have got In British English, we often use the construction have got as an alternative to have in the present tense. In this construction, have changes in form. Got stays the same. Thave a car I’ve got « Harley Davidson, He has a new job. ‘She's (she has) got a new laptop. You don't have much time. You haven't (have not) got much money. Do they have any money? Have they got any information? Does she have a company car? Has he got a computer? You are at an international business conference. On the first night you go to the hotel bar for a drink. You start talking to a colleague. Look at the examples: ‘A: Have you got any customers in England? B: Yes, we have. We've got two or three big customers. ‘A: How many employees does your company have? B: Tt has 300.Now expand the notes below to make questions with have or have got. Then take it in turns to ask and answer the questions with a partner. Talk about yourself and your own company, or a company you know well. any customers in the USA? how many employees / your company’ any staff in other countries? your company / factories abroad? how many staff / the head office... many competitors? run your company / a big market share research department? Vocabulary @ The diagram below shows some of the words you have learnt in Unit 2, organized in logical groups. Where in the diagram would you put the following words? department stores departure lounge confirm land sightseeing conference room car park shower Before the flight check-in desk to reserve a room or flight Wasco reservation duty-free shop a BUSINESS eerie baggage claim cathedral optom museums parks satellite TV ei, electronic safe swimming pool supermarkets foreign newspapers souvenir / gift shops fines mom ym) . translation service personal computer (PC) © What other words from Unit 2 can you add in each category? Make a similar diagram for the words you learnt in Unit 1 0 Speaking Work with a partner, Choose a word or phrase from the mind map, e.g. bath. Make a sentence with the word in it. Say the sentence to your partner, but don't say the word, say ‘fiz’ Your partner has to guess what the word e.g. A: Can Ihave a room with a fizz, not with a shower? B:A room with a bath? A: That's right. Preparing a trip 29Olay imme} 3.1 Finding your way Away on business Grammar Uses of the ir iy imperative Vocabulary Prepositions Communication skills Giving directions ae Writing Formal and informal letters i waa z § wast 1) Readin, i 9 @ Vernon Linkblatter has @ meeting at Glick and — Warburg in New York. Look at this letter from his contact Leanne Sands and answer these questions. 1 When is the meeting? 2 2. How is he going from the station to the comnpany By crby eal CeO = 3 Follow the route that Leanne describes on the map above. Mark the position of the entrance e.g, come out of, turn left, GLICK AND WARBURG To: Vernon Linkblatter FAX MESSAGE From: Leanne Sands Date: 9th June Dear Vernon, ‘As you requested, here are instructions on how to get to us on Friday 13th June, When you come out of Penn station, walk up West 31st Street. Turn eft and walk up Seventh Avenue. Take the third right onto West ‘34th Street. You'll see Macy's department store on your left when you turn. Go straight on down the stret, past Macy's. At Herald ‘Square, cross Broadway and then the Avenue of the Americas ‘Continue straight on down East 34th Street, and our building is on the next comer on the left, just across from the Empire State Building, The main entrance is on Fifth Avenue. Give me a call if you have any problems on the way. Have a safe journey, and we look forward to seeing you again on the 13th. Best regards, Leanne to Glick and Warburg. = Read the letter again. Underline all the expressions i — that are used to describe position or give directions, :Bi Vocabulary @ Study the Language Note below about describing position. Use the information to answer these questions. 1 Where is the office? other two. it in building A, B, or C2 Describe the position of the 2. Which diagram shows the correct position of the restaurant? Describe the other two diagrams. 3. Which diagram shows the correct position of the car? Describe the other two diagrams, = == = LANGUAGE NOTE Prepositions 1 Describing position ‘The office is near the station. (It's only two minutes on foot.) ~ Its in/ on Liberty Avenue, on the corner, on the left. ~ Its next to the post office. (They are side by side.) = And it’s opposite / across from the bank. (On the other side of the road.) The restaurant is on the second floor. ~ The business centre is above the restaurant, on the third floor. = Reception is below the restaurant, on the first floor. can't move my car, because it’s between two other vehicles. = There's a lorry parked in front of me, so T can't go forward. ~ And there's a bus behind me, so I can't go back. ‘Away on business 31LANGUAGE NOTE Prepositions 2. Giving directions Come out of the General Post Office on Eighth Avenue, ~ turn left into / onto Eighth Avenue, = go along / up / down Eighth Avenue, ~ and take the first right onto West 33rd Street. Walk past Madison Square Garden and Penn Station, = 90 across Seventh Avenue, Avenue of the Americas, and Broadway, = 90 into the last building on the left, = and take the lift (US elevator) to the 102nd floor, @ Now look at Part Two of the Language Note above. Trace the route on the map in EN. Where are you at the end? © Work with a partner. Cover the Language Note, but look at the map. Take it in turns to describe the route you took in @. Then describe how to get back to the General Post Offic y B Listening EQ @ Vernon Linkblatter is in New York, but he can't find Glick and Warburg. He calls Leanne on his mobile. Listen and answer these questions. 1 Where is Vernon exactly? 2 Which floor is Glick and Warburg on? 3. Mark the position of Glick and Warburg on this floor plan @ You work in an office on the fourteenth floor. Decide where it is on the floor plan above, but don’t tell your partner. Give your partner directions from one of the four lifts / elevators. Your partner must say which office itis. OD Writing @ Look again at the letter in EV. Leanne knows Vernon quite well, so she uses an informal style of language. Look at the formal phrases below, and find the corresponding informal expressions in the letter in A, as in the example. Formal Informal 1 Dear Mr Linkblatter 2 Lam writing to give you instructions 3 Please do not hesitate to call me 4 We hope you have a safe journey 5 Yours sincerely © Now write a letter to a client or colleague to give directions on how to get to your company or school on foot from the nearest station or bus stop. Draw a map if necessary. You can use a formal or an informal style. 32 Away on businessG Pronunciation 2) @ The short /1/ and the long /i:/ sound are often confused. Listen and repeat. AL thirty it live sit this fi) thirteen eat leave seat —_—_these @ Now say these sentences. 1 There are thirty names, but only thirteen people are here. It’s time to eat. He lives in London, and he leaves home at eight. A: Can I sit down? Yes. Please take a seat. This is my book, and these are yours. LANGUAGE NOTE The imperative 1 The imperative form of the verb is tike the infinitive. Tt is used for: Instructions and directions Tur left, then take the first right. Sit down and listen carefully. Advice Wear comfortable clothes. Buy a good road map. Offers Have another biscuit. (Please) help yourself to coffee. 2 To form the negative, use don't (do not). Don’t tur left, turn right. Dont chink any alcohol before you crve, [@ Reading ‘Travelling long distances by air can be stressful and very tiring. Here are some ideas for making long-distance air travel easier. Circle the appropriate form of each verb, as in the example. es ee ge ee choose, fly west and not east ~ some experts say it is less tiring. Do / Don't do some sport in the days before your flight. Check / Don't check that you have all your travel and business documents Las es de ad Leave / Don't leave for the airport early. Pe eee ee hee oe Drink / Don't drink a lot of water — the air in the plane is very dry. Drink / Don’t drink a lot of alcohol - experts say alcohol has a very negative Ce ee ‘Stand up / Don't stand up every two hours, walk up and down the plane or Ce ss Hf you have a stopover*, stay / don't stay on the plane if possible. Go for a walk in the airport, or take a shower (some airports Cee * when your plane stops to refuel orto take on mote passengers ‘Away on business 333.2 Going out © RS Grammar ‘Like and would like Vocabulary Free-time activities Communication skills __Telephoning: getting through Inviting Pronunciation Linking sounds Vocabulary ch verbs do we use with the activities below? Put the words in the correct column, as in the examples. tennis golf the cinema cycling squash a meal in a restaurant skiing DIY sightseeing football shopping a drink after work sailing karate the theatre jogging the ym the opera play 90 have go to do Fenris skiing © Which verb do we generally use for: 1 eating or drinking? 2 activities with -ing? 3 sports with a ball? 4 places where we do activities? © Ask some other people in the class what they like doing in their free time, ‘Try and find out as much information as you can. e.g. At What do you like doing in your free time? like skiing. ‘A: Where / When do you go? / Who do you go skiing with? 34 Away on businessLANGUAGE NOTE Listening B Like and would like 1 To talk about your interests in general, use like + ing. He likes watching sport on TV. Does she like walking? 2 To talk about what you want to do at a specific time, and to make invitations, lke going to the cinema. Bo you like playing squash? use would like to + verb. Td tike (would tike) to go to the cinema this weekend, They'd like to come to the football match on Saturday. Would you like to play squash this evening? Would your colleague like to come with us? © Look at this dialogue. Which question asks about general interests? And which question is an invitation? A: Do you like volleyball? B: Yes, 1 do. ‘A: Would you like to play this evening? 8: That would be very nice. / Thank you, but I'm afraid I'm not free. @ Now have similar conversations with a partner. You can accept or refuse your partner's invitations. Use these prompts: opera, films, football, sightseeing. © Monique Dumont works for Execo in France. She wants to speak to David Payton, a customer in Sydney. Listen and complete the message below. re = regarding’ or about @ Match the sentences in column A wit A 1. Could T speak to David Payton, please? Who's calling, please? Can I take a message? Could you tell me your number? Tl give him the message. © Now listen again to check. the correct response from column B. Thank you for your help. Goodbye Certainly. Hold on one moment, please. This is Monique Dumont from Execo. Yes, could you ask him to call me back? It’s 33 - that's the code for France ~ then 251 25 89 74, Away on business 35LANGUAGE NOTE Telephone language 1 C= Caller Ra Receiver ofthe call Identifying the caller R: Who's calling, please? : This is Monique Dumont. Gi Is that David? : Yes, speaking. Giving a reason for the call Lm calling about my visit (CIts about your trip next week. ‘Asking the caller to wait R: Hold on a moment, please. _R: One moment, please Giving reasons for absence R: I'm afraid he's in a meeting / at lunch / on holiday. Leaving a message R: Can I take a message? C: Could you ask him / her to call me back? C: Could you tell him / her that ... R: I'll give him / her the message. Closing C: Thank you for your help. R: Thank you for calling. Speaking @ David Payton returns Monique's call. He speaks to her assistant, Work with a partner and use the prompts below to help you have the conversation. David Payton Assistant 2 Ask wh the caleris. 1 Say tay an gio) ae ay hank you a gb) @© Now change roles. Repeat the same dialogue, but use your own names. G Pronunciation 2) In spoken English, a word beginning with a vowel sound is usually linked in pronunciation with a word ending in a consonant before it. e.g. anopera — Lookat this. Mark the linked words in these sentences. Then listen and check. 1 Could I have your name? 4. Could you ask Ellen to call me back? 2 Can | leave a message? 5. I'm afraid she’s not in the office at the 3 Hold on a moment. moment. 36 Away on businessReading Listening Speaking Four exciting things to do with your clients on a trip to the Loire Valley ee oe en oot pr sac tee oats Oe drink champagne and take time to enjoy the beauty of the French countryside. ere pees es Sa 7 (with chauffeur), and ask questions as you go. mre Have fun and learn about the region at the same © Monique Dumont wants to invite David Payton to the Loire valley in France. Read the text above and discuss with a partner the different activities that you can do there. e.g. You can go wine-tasting; you c ave dinner in a chateau, © You ate going to the Loire Valley this weekend. Which of the activities listed above would / wouldn't you like to do and why? Ask some other students e.g. What would you lke 10 do? I'd like t0 learn about winemaking; I'm very interested in wine. 1 wouldn't like to visit the citeau because I don’t like museunis stions. Monique calls David again. Listen, and answer these q 1 Does she want to invite him: a to dinner in a restaurant? b twaconference? © fora weekend of sightseeing? Why does David refuse the first time? 1m the text in [i does she mention? What activities fr @ Listen again and complete David's three responses to Monique's invitations. 1 Well, that’s sn snnnnnane » BULLI Thave a flight back to En 2 That rn see Be VeFY 3 Well, ves, Work in pairs. An important client is visting you. Make a list of things to do and places to visit in your town or area. Then phone his / her hotel, and suggest things to do this weekend. Give explanations where necessary. Your partner can accept or refuse your invitations, eg. Would you like to visit the Schonbrunn? I's a beautiful castle in Vienna That would be very nice / Thats very kind of you, but Away on business 373.3 Eating out CEN MEENA SORESONEEEST Grammar Vocabulary Countable and uncountable nouns 2 Food and restaurants Communication skills ‘Ordering in a restaurant 1 Reading Recommending and suggesting @ Look at the menu below. Can you identify the nine countries? eg. Nachos with guacamole is a Mexican dish. It comes from Mexico. GLOBAL VILLAGE RESTAURANT Nine dishes from nine countries. Our menu changes every day. We welcome your suggestions. Nachos with guacamole Tortilla chips served with 8 spicy sauce made with avocado, tomato, lemon juice, and onion Sushi roll ‘A tice cll filled with raw fish, seaweed, and cucumber served with soy sauce Onion soup Onions cooked in white wine, topped with slices of bread and grated cheese Mens Paella Rice cooked with fish, shelifsh, chicken, and vegetables Lasagne al forno ‘trips of pasta cooked in beef and tomato and creamy béchamel sauce Green curry Chicken cooked in a fish and coconut sauce with oriental spices. Served with rice Apple Strudel Pastry filled with slices of apple and raisins. Kulfi ‘Ice cream made with almonds and pistachios Strawberries and cream The traditional frit of Wimbledon, topped with thick Devonshire cream After your meal, why not try our delicious Turkish, Brazilian, or Irish coffees? 38 Away on businessDi Listening LANGUAGE NOTE @ Here are some words from the menu. Add some words to each group. Use words from the menu and any other words that you know. tomato, lettuce lemon, strawberry rice, pasta cheese, cream . chicken, beef... For each sentence, circle the ending which isn't possible, as in the example. 1 The dish is made with . onions / chicken Kemp) rice. 2 The tomato is filled with ... cream / coconuts / sauce / spices. 3. The pastry is topped with ... cheese / red wine / cream / chocolate sauce. 4. Ws cooked .. in wine / under the grill in the oven / in lettuce. 5. Itsserved .. in the oven / with a salad / raw / with bread. Think of three typical dishes from your country or region. You are in a restaurant with a client who doesn’t know these dishes. Describe them, using these phrases. It’s made with .. Irs filled with It topped with .. Its cooked in / under It's served in / with . Listen to two people discussing the menu at the Global Village restaurant. ‘What do they decide to order? Look at the Language Note below, then listen again. Which expressions do you hear? Restaurant language 1 Recommending and suggesting What do you recommend? Trecommend the sushi. What do you suggest? T suggest you try the lasagne. 2 Ordering What would you like? Ta tke the onion soup. What will you have ... ~ a5 a starter / to start? Til have the guacamole. = 0s.a main course / to follow? Ti lke the paella. = for dessert / to finish? I think Tl hove strawberries and cream. 3 Asking for things Could you bring me / Could T have some water / another glass / the bill, please? © Now you are in the Global Village restaurant with two of your colleagues. Have a conversation about what you want to order, ‘Away on business 39Vocabulary BD Listening 40 Away on business @ Look at the picture. What can you see? Identify the items, and indicate if they are countable [C] or uncountable [U]. Sometimes there is more than one possibility, e.g. water [U], or jug [C] of water © You're in a restaurant and you don’t have some of these things. Ask the waiter for them, e.g. Could you bring me some water, please? Could I have a jug of water, please? @ Its the end of the meal. Match a sentence on the left with the response on the right. Then, write who you think is speaking in each case ~ the waiter (W), the host (H), or the guest (G)? Would you like some more coffee? Yes, we do. Could I have a receipt? Pm pleased you like it You're very welcome. 1 2 3 Do you accept credit cards? . 4 Please, let me get this. 5. Thank you for inviting me. 6 7 Yes, certainly. No, thanks. Yes, of course. No, you're my guest. This is on me, Could you bring me the bill, please? lent restaurant © Now listen to the complete dialogue and check your answers. Work in threes. You are inviting a customer to a restaurant. Toss a coin to move. Heads: move one square. Tails: move two squares. Follow the instructions on each square and start a conversation, The first person to finish is the winner.bi coy GO HOME Be cor Pee ed ae Ears Loe Perry elit oa) Soon er a co es Sorry Se ad oe Dr Preeti beet Seed ieee or Pog pac) ONE SPACE, od pert ret Pod oa Cae Cire TIME TO GO HOME Cd er | ey oy START MOVE BACK ONE SPACE Se restaurantYOu invites you for eee Cn me ocr) a MOVE BACK —_ customer Tell te es Ce eis Crag oC LL an LO ad SON Sone Cy reas ieee peepee tay Away on business 41Unit 4 Visiting a company 4.1 Meeting people Grammar Vocabulary Communication skills Pronunciation 1D Listening Speaking Pronunciation (22) 42. Visiting a company Past simple: regular forms Past simple of be Time expressions Welcoming visitors ‘Weak forms Final -ed ‘Martin Kellermann has just returned from Argentina, where he was on a course. He phones his colleague, Thomas Hart. Listen and answer these questions. 1. Where was Thomas yesterday evening? 2. Where was his wife Angela? 3. Where were their children? @ Put these time expressions in chronological order. yesterday morning last week —at. 9 o'clock last night fon Tuesday in 1984 at 6 o'clock this morning © Aska partner questions using Where ...2 and the time expressions in @ above. e.g. Where were you last night? I was at the cinema. Where were you in 1984? I was at university in Seattle. Listen to these conversations. Underline the stressed words. How does the pronunciation of was and were change when they are not stressed? 1A: Where were you? I called but there was no answer on this number. B: I was in Paris from Thursday to Saturday. A: Were you? 2 C: There were three of us at the conference. D: Was Christian there? G Yes, he was. 3 E: How was the conference? F: It was interesting, but by eight we were all very tired. E [I'm sure you were.LANGUAGE NOTE ‘Simple past of be and regular verbs 1 Be Where were you last week? I was in Paris, and Jan and Bob were on holiday. Where was Rosa? She was in New York. Was he here yesterday? No, he wasn't (was not). Were you at the meeting? No, we weren't (were not). 2 Regular verbs To form the simple past of a regular verb, add ed. To make a question, use the auxiliary did + infinitive. What did you do? visited Milan last week, but Nick stayed here. When did she phone? ‘She phoned me last Monday. Where did you live before? We lived in Beirut for a few years. Where did they move to? They moved to Rio de Janeiro. OD Listening ®_—@ Martin Kellerman is talking about his management course at the University of Buenos Aires. Listen to these questions and answers. If the answer is positive, put a tick (V) in the space provided. IF itis negative, puta cross (X). Listen to the example. Did you enjoy the course? Z Yes, did. It was really interesting 1 Did you improve your English? Did you attend any Spanish classes? 3. Did you do any sport? 4. Did you live on the university campus? Did you like the city? 6 Did you pass all your exams? Now listen again and check your answers. Write down the full answers in the space provided under the questions. Now work in pairs. Think about a course you did. Take it in turns to ask and answer questions. Use the questions in @ for ideas, and add some more questions, of your own. Visiting a company 43GB Speaking fH Reading 44 Visiting a company @ Yuji Ishiguro visits Paco Reverte © The regular past simple ending -ed has three possible pronunciations, Ad/, A/, or ‘A/. Listen to the sentences in @ again and put the verbs in the answers in the correct column, Then add two verbs to each column W a id improved Work in pairs. Student A, you work at the head office of a large company in London. Student B is one of your salesmen.You are checking the expenses for last week. Look at the notes below and ask questions to find out more information. Student B, turn to File H on page 151 MONDAY. Travel. Birmingham to How? (travel) Manchester TUESDAY Hotel — Liverpool __ wea? (stay) cost — £150 Telephone — £50 whe? (telephane) WEDNESDAY No information weve? (be) THURSDAY Visits — #250 Whe? (visit) FRIDAY __Golf_ £85 — Whe? ‘play (Important customer) ° Madrid. Paco meets him at his b conversation in the right order, as in the example. a Yes, that's right. You must be Paco Reverte. Thanks for coming. .. b_ By car.I parked just outside the hotel. This way. Yes itis ‘Oh I'm sorry to hear that. Did you sleep well? About midnight. My plane was late... Yes, thanks, I did, What time is our meeting? ‘That would be nice. Do we get to the centre by car or on foot? What time did you arrive? Excuse me, Are you Yuji Ishigu ‘At 10,00, Shall we go? We can have a coffee in the city centre. k No problem. Is this your first visit here?@ Listen to the dialogue and check your answers. © Yuji Ishiguro is visiting you in your town, Practise the dialogue in pairs. G Listening BE @ Aoware visiting one of your customers in Rome. Listen and reply to his ‘questions. © Now listen again and match each question with one of the responses below, asin the example. El Speaking © Work in pairs. Student A, you are meeting a visitor at your office. Student B, you are the visitor. Have a conversation using the prompts below. @ Now change roles and repeat. This time try and continue the conversation, Visiting a company 454.2 Reporting on a trip I i Grammar Past simple: imegular forms Questions and answers Vocabulary Verb and noun collocations Communication skills Writing an e-mail of thanks BY Vocabulary Work in pairs. Take it in turns to ask and answer these questions. 1 What is the day today? 6 What time was i? 2. What is the time? 7 Were you busy last week? 3. What was the day before yesterday? 8 Every day? 4 What is the day tomorrow? 9 What did you do? 5. When was your last lesson? 10 What did you do at the weekend? Ey Reading @ Piera Macaluso works for Credito Reggio, an Ttalian bank. Below is her diary for one week last year. Use the information in the documents to help you fill in the blanks in the diary. “SEERA “nacaLuso ina via er ee yatta is 20 FRIDAY 21 ees: O75 Fight te Baltimore ——— 0730 Sales Conference ~ itronelle | The Ford Centre Ci t a = 7 | | [1730 Fight sack to Washington —— 7 g [| 2030 Dinner = Kinthead's | = | Saly & Hany) z j | SsToRpax22 een = Admit One Adult [10.30 visit to & (sam) | women [1700 Fight BA 216, tack to j WEDNESDA ir. Lendon 07.25 (11/11) _ MAD) © Fy te Washaglor ISON HOTEL Fight, BA Single room 3 nights : Bais An m2 punpay 23 ‘aval May 19 oe CO Taki So0kd = smnennnenns? Hote) PESO Flight BA 2570 ‘departure May 22 CO tect Isaac Cady at Hotel | Arr Milan 1035. Werte report 1 © THURSDAY 20 C700 Vist Tranng Centre - Isace (250 bach enon wth « digerg famwns (sie NAS 3 l les Pract. 2. Ramwel.... ‘ Assi e tent © Work in pairs. Introduce yourself to the person sitting on your right. Then together, introduce yourselves to other pairs Vocabulary Match the jobs in the box with the descriptions below. managing director personal assistant sales representative training officer purchasing manager_laboratory technician quality control manager Lacie neg, Bren Dapse | organize training courses for members of staff ~ languages, computers, etc. I set up the equipment and do experiments and tests Lam the senior executive. I check that products are made to the right standards. I visit customers and try and increase business. I work with the Managing Director. am responsible for his diary, organize his travel, and take calls for him. buy everything the company needs, from raw material to stationery 50 Visiting a companyReading © Read the text below about the French company Perrier Vittel and fill in the gaps, Use the words in the box . 4 Product takeover sibsidiary market leader research centre _‘Wimover division brands customers market share production sites acquisition Pay ~ wo yw , 1% A Ss _ J Ta ™ 4 Perrier Vittel is a ..£. a ~ of the Nestlé Group. It has & millions of ...£. 7s all over the world. 7 Ais the water 4. 2 of the group and has many famous 4 such as San Pellegrino, Contrex, Panna and Aquarel: There are i e508 Producing billions of Ire of bottled wate. The main fe oscnd® of the Nestlé Group Is Lausanne and there is @ network of seventeen ~~ other centres on four continents employing 2,500 staff, This research helps produce safe and affordable water for everybody. Arrecent.new 2. 7 is Nestlé Pure Life. ODS pS rope hn The company bottles this water locally in developing, countries such as Pakistan and Brazil. Nestlé’s interest in water began in 1969 with the | Ag 5 of 30% of Vittel. After the | ads of Perrier in 1992 the new, | company Perrier Mitel became a major part of the Nestlé Group. Today water sales represent 8.8% of the group's .tid.SJQ002..10, The group is the international... 1 for botled water with 2 15% -umnonilhe. ALAGLEM: ‘Anew CEO, Frits van Dijk took ‘over in 2000 and he aims to keep Perrier-Vittel at the front of the bottled water market in both sales and technology. MS @ Look at this organization chart. Use the information from the text above to Bi complete the missing information. The first is done for you. a. a Perrier, Nestlé Pure Life Frits van Dijk © Try and draw a similar chart for your company or a company you know. Describe it to a partner. Visiting a company 51working in this field for T¢ yoet °F” challenge that it involves: to meeting you and discussing further the post ook forward that you are advertising: -y and application form. ol a5 please ind endosed my © ee 55 | 90 | 80 | 70 | 2 | 20 18 ‘Yours sincerely wer 4 | 90 |e | 70 | 2/18 | 12 gennitel 35 | 90 | 80 | 70 | 20 | 17 | 10 is | 90 | eo | 70] 15/15] 15] 20]| @ cid Contract Tus AGREEMENT is made th oan e sixteenth day of January two Between Carter Powell Management Services of Fri went Services of Frith Road Lancaster Lancashire (hereinafter called ‘CPMS’ ofthe one part Penrith Cumbria (hereinafter called NVOICE/Ct as follows: SNLY ONE INVOICE/CREDIT NOTE PER APPROVAL SL) eee ee ‘Supplier invoice date endor number Be 70/3000 20000] a 2590 - 28 ross amount aa = 7 459 ame Invoice number ia ery document umber Es a 6A pico ae prey 207, . seers ; — ~- — Vocabulary @ Most large companies have different departments. Look at the extracts from the documents above and match them with the appropriate department. There is ‘one for each department, 1. Research and Development . 2 Sales and Marketing .. 3. Financial 4 Legal 5 Human Resources ome 6 Communications. Can you think of any other departments? Where do these people usually work? Accountants work in the «. Scientists often work Sales people .. Lawyers . PR people ‘Training Managers... aan uN 52 Visiting a companyG Listening BB) O Atabudget meeting four managers talk about their departments. Listen and complete the grid below. 1 2 4 Department > > | SA te) | | targe, operplan i ao. (roard ticer Activity software rescarch Other information © Listen again and complete these sentences. Di Wein nics Rcmnaramcmain wl ae --» companies in the USA, so we... alot of our on 2 Weare for. «purchases, raw material, LANGUAGE NOTE i Speaking components, and other ... six in the department, plus the Director. 4 Weare — internal and external communications and public relations. Describing your department 1 Describing the activity of a department My department deals with / is responsible for marketing / administration, etc. We organize tests / studies / research. We work with customers / suppliers / subsidiaries / other companies in the group. 2 Describing the staffing of a department There are... people in the department. Pierre Ducros is in charge of the department. Lam one of the managers / technicians / secretaries / engineers. 3 Describing the equipment / premises of a department We have a large office / three laboratories / 0 small building, We use computers / fax / e-mail a lot. We have a well-equipped laboratory / a lot of technical equipment. ‘Think about your department or a department you would like to work in, Draw an organization chart for it like the one in [@ on page 51. Use the language from the Language Note above to give a short presentation about your department. Visiting a company 535.1 Current activities Grammar Present continuous Present simple vs continuous Company activities Describing company projects Weak forms What are the people in the photos doing? Comp these verbs and match them to the pictures, as in the exa train design assemble. build §— do 1 They ..20e,.fut/deeg.. a house 2. They Qed adda market research. 3. She new employees 4 He.LS..& new product. 5. They Gis. 54 New developmentsLANGUAGE NOTE 1 Vocabulary © Where are you now? What are you doing? What is your teacher doing? © Talk about your job or your studies. What are you working on at the moment? What are your projects for this month? eg. We age working on a European projec, so I'm travelling alot. I'm preparing the budge” * The present continuous 11 The present continuous tense is formed using the verb be and the main verb with an -ing ending. He's (he is) working at home They aren't (are not) designing ony today. new products this year. Tm (Lam) teaming to play ‘Are you leaving now, or are you staying the piano, or lunch? 2 We use the present continuous to talk about: = actions happening now, at this moment Tm reading this sentence. The teacher's writing on the board. ~ actions happening over a longer period of time, including now ‘My company’s building a factory She's travelling @ lat at the moment. in Venezuela, We aren't working on any new I'm reading a good book. projects just now. @ 1 Match the verbs in A with the phrases in B, as in the example. A 8 1. to design / to manufacture c= 2 a system or service 2 to open/toreorganize |) b staff | 3. to introduce / to improve ‘2 new market pee Me & to recruit / Clay off 6 anew product 5. to look for / to enter ea factory or office 2. Which verb in A means: to bring something into use? to make something better? to find new employees? 5 #e to make people unemployed? ° to try tofind? > | os ‘Work with a partner. Ask and answer questions about your company’s present projects. Use the phrases in @ to help you. Are you recruiting any staff at the moment? No, we aren't nd are you introducing any new systems? Yes, we are. We're introducing the ISO 9002 quality standard, eg. New developments 55LANGUAGE NOTE Present simple or present continuous? 1 The present simple is used for permanent or regular actions. She often calls the USA. We don't have lessons on Saturdays, Does Microsoft sell software? 2. The present continuous is used for temporary, present actions. At the moment she’s calling a client in Lima. This week we're not having any lessons. ‘Are you selling a lat of products in Asia this year? GListening © )) Alicia Gonzalee of Repsol YPF; the Spanish oil company, meets Jan Petersen ata conference. He asks her about her job. @ Listen and answer these questions. What are her company’s main products? Which department does she work in? What is the company doing in Spain? In which country is the company’s South American headquarters? Why is the company introducing a specialized training programme? @ Here isa shorter version of Alicia's and Jans conversation, 1 Expand the notes to make complete sentences, using the present simple or present continuous ten 2. Practise the conversation in pairs. Then listen again to check. Jan Alicia Which company / you / with? 1 / work / Repsol YPF The company / also / manufacture distribute / gas / electricity What job / you / do? 1/ train / new employees We / invest / a lot / money training / at the moment The company / expand / very quickly? Yes / Repsol YPF / develop / activity / Latin America In Spain / we / build / new technology centre Where in Latin Ameria / Repsol / | Company / have / new headquarters operate? Buenos Aires What / you / work on / at the Ne / organize / specialized training moment? onan Company / introduce / a lot of new technology Dy Reading © Complete the text opposite with an appropriate form ofthe verbs below — present siaiple or prevent craisuii own expand sponsor’ specialize’ research help: have produce’ grow sell be 56 New developmentsCe Re ee SEC Cees 3,300 service stations in Argentina, compared with Cee ee RC) these stations, and the Argentinian petrol market See ea eee ee Ce Re am ae) Re A et a) ee ere SE ay seven South American countries, Indonesia and the USA. Repsol also has a 67.86% share in the Currently, Repsol YPF aE Uy eee Peete Cons iy in oil exploration and production. special community programme which POOR UC as ari oms eth =: Deen eR ae ORL S ere of oil per day, of which 364,000 barrels are emery produced in Argentina. As for distribution, Repsol Wha What do these compan G Pronunciation It can be difficult to hear small words in a sentence ~ such as prepositions 9), conjunctions (and, but), and auxilaries (do, does, are) ~ because they companies operate in your country? jes do? What are they doing at the moment? are usually unstressed, When unstressed, the vowel sound in these words is normally pronounced /a/ x Listen to the dialogue below and complete the missing words, as in the example. So, what company ...2ff.0 You with? work a company called ATC And what ATC do? We sell perfumes wu.» beauty products. And where you work? In our head office, in the centre... Stockholm. A: So where you travelling today? B: I'm flying Brussels. A: Oh really. My mother comes Belgium, so I know the country well Really? Please excuse me. I have to go. My flight's two o'clock, sten again and repeat each sentence. Make sure you stress the correct words. New developments 575 .2 Company developments “Grammar Present continuous vs past simple Vocabulary Describing trends Communication skills Presentations 3: referring to visual aids Pronunciation Word stress so 1) Vocabulary ma Bisco Bi x08 30 20 China Asia. Latin. Japan Others Pacific 10 9 @ (Look at the information about the American company Motorola, Are these sentences true (T) or false (F)? If they are false, correct them. Use the Language Note below to help you. 1 Between 1998 and 1999, the percentage of sales went down in three sales regions. 2 Sales rose in two regions... 3. In three regions, sales remained stable. 4 Sales in other regions fell by 1%. 5. Sales to Asia Pacific went up by 3%. . 6 Total sales outside the USA decreased by 4%. Now look again at the Motorola figures and complete these sentences with an ) appropriate verb. 1. Sales in the USA sos by 496, but they didn't... in any other region. 2 Sales im EUFOPE scecnsone sursennan Bt 21%. 3 The percentage of sales to all Asian countries except for Asia Pacific, where sales... by 3%. 4 Sales to other countries .u.unmmn frm 6% t0 7%. LANGUAGE NOTE Describing trends 1 torrie / to go up / to increase Sales rose / went up / increased from March to September last yeor Prices ore rising / going up / increasing this yeor 2 To fall / to go down / to decrease ‘Sales fell / went down / decreased between 1998 and 2000. Exports are falling / going down / decreasing at the moment. 3 To remain stable Soles remained stable last month. 4 By, from, and to ur market share rose by 2%, from 7% to 9%. 58 New developmentsi Reading @ Find these numbers in the text below and write them in words. 4 725,800 ... © Now work with a partner. How do you say the other numbers in the text? (©) Complete the text with: 1 the correct form of the verb in brackets: past simple or present continuous 2 the correct preposition: by; from or to ii al= Oc a Suiecen 1984 and 1996, the number of new marriages (all) by 19.78%, from / by 395,800 to eu 500. In the same period, the number of divorces (go a § 2 by | trom 16.88% to 168,900. Now more and more people (decide) .-3 to live alone. The percentage of one-person homes (rise) FE ossenc* from 10% in 1984 to / by 129 in 1995. The average household size (also / fall) 13..4al...5 at the ‘moment. In 1984 it was 2.59 people per household, but now it is less than 2.4. ‘Currently, the number of retired people (increase) In 1994, life expectancy (go up) from / to 73.9 years for men, and 79.2 years for women. Between 1984 and 1997, the number of people over 75 ‘years of age (increase) £ by / from 14.3%, and > this number (continue): to rise now. Current, the number of children (ls / fal) is 4 alli wg ssesnnne!®, From 1984 to 1997, the number of new births (go down) ™ by / from 3.8% to 725,800. Source: Office for National Statistics © Now talk about present trends in your country. If you can, give figures and / or suggest reasons for the trend. — the number of marriages / divorces — the birth rate (the number of children born) — the number of people living in towns and cities ~ the number of foreign tourists the cost of living (food, clothes, housing) — the price of computers and telecommunications New developments 59Speaking ‘Work in pairs. Student A, use the information below. Student B, turn to File M oon page 152. @ You work for a small company in England which sells skis. Describe your sales figures for last year, then ask your partner to guess what kind of products you sell. Start like this: In January we had sales of £50,000. In February they rose by £5,000 to £55,000. 60,000 50,000 49,000 30,000 20,000 10,000 ° a °F M AM 0 9 A S ON O © Now listen to your partner's description of a company in the USA. Mark the sales results on this graph. 35m an 2.5m an 1.5m am ° 7 F mM A M 9 39 A S O WN D What do you think your partner sells? Is it: = sun cream — children’s toys ~ Christmas decorations? D Listening @ Look at the two diagrams opposite. Which one is a table and which one is a pie chart? ‘On which diagram(s) can you see: 1 segments 2 columns 3 figures? {®_>@ A business consultant is speaking to a group of export managers about e-commerce in Asia-Pacific. Listen and complete the missing information on the table and pie charts. ten again and complete these extracts from the presentation. 1 Let's. cooanw at this first slide, Can everybody sunniun ? 2 On the third in, you have the figures fr Asia-Pacific number of Internet users is rising rapidly. 3 [like to. . to the white and green segments. 4 So » consumption is increasing dramatically in all Asia-Pacific countries. 60 New developmentsWorld market Internet users and E-Commerce Internet users Increase E-commerce sales (jn mitions) (in bitions) Lee ane: | see = ee USA 387 135.9 $268.8 Western Europe 16.8 | 82.0 $55.5 Asia-Pacific (not Japan) | 3.8 | 368 3. aaa? Japan 49 224 Scene | Rest of world 45 43.0 $40.8 — - Soure: International ata Corporation eiiluina ‘wanes 1997 2001, of families with py fmienet Internet connection spoon in Asia-Pacific market Developing countries, Highly a . developed rc cd eee ope Source: Svategis group LANGUAGE NOTE Referring to visual aids 4 Introducing visual aids Let's have o look at the fist slide / this pie chart / the next diagram. This pie chart / table / graph / slide / diagram shows ... Can everybody see that? 2 Indicating important details Notice that the number of users is rising. Td like to draw your attention to the figures for Asia-Pacific. ‘As you can see, consumption is increasing. Gi Pronunciation GH — @ Whereis the stress in these words? Listen and put them into the correct column, as in the example. recruitment India figures remain period diagram Japan compare consumer segment percentage column eo oe 00 ceo © Now listen again and check. Practise saying the words. Do you have three words in each column? If not, lsten again. New developments 615.3 Personal developments Vocabulary Communication skills 1 Listening 62 New developments © Which questions above do you ask when you meet someone for the first Descriptive adjectives Exchanging personal news Talking about a trip @ Match the questions on the left with the responses on the right. 1 How do you do? a Fine, thanks. 2. How are you? b I'm looking for a new job. 3. How's the family? How do you do? 4 What do you dot d They're all fine. What are you doing at the moment? eI work for Pinel. Which questions do you ask when you already know the other person? Listen to these two conversations in @ lift, and match them to the photos below 1 What do you think is the relationship between the speakers in each case? 2. In which conversation, A or B, do the speakers: a use first names? use surnames? © talk about the weather? d_ talk about families? give short answers? £ give more detailed answers?© Look at the Language Note below. Which expressions did you hear in the two dialogues? Listen again to check. LANGUAGE NOTE Meeting People 1 Meeting someone for the first time How do you do? How do you do? Pleased to meet you. Nice to meet you too. 2 Meeting someone you know How's your wife / family etc. ? Very well / Fine, thank you. How are things? Not s0 bad / Pretty good. Hows business / the job? Nat very good, I'm afraid 3 Responding to news Good news Tim (very) pleased / glad / happy to hear that. That's great news! Bad news Tim (very) sorry to hear that. Surprising news That's incredible! Really? Di Speaking @ Choose two possible responses for each remark. 1 How's your family? 4. really like my new job. a They're all well. a P'm sorry to hear that. b Fine, thanks. b That's great news. € She's well, thank you. ¢ I'm glad to hear that. 2. How are you? 5. She isn't very well, 'm afraid. a Pleased to meet you. a I'm sorry to hear that b Not so bad. b Really? am sorry, © Fine, thanks. ¢ I'm happy to hear that. 3. How's business? 6 What about you? a S0-s0. I'm fine, too. Pretty good, thanks. b Tim very well, too. © Yes, it is. € I'm sorry to hear that. © Here are some answers. What are the questions? e.g. Not very well. I was il for several days last week. Question: How are you? 1 He's fine, thanks, and the children are well too. 2. We're having an excellent year ~ lots of new contracts. 3. She's very well ~ she’s studying at business school now. 4 Fine, thank you. I really like my new boss, 5 Not so bad. © You meet your partner for the first time in three months. Ask and answer questions about the following: = your companies = your jobs — your families = your English course You can tell the truth or invent your answers. Start like this: (Peter), great to see you again. What a surprise! How are you? New developments 63Listening GD) O) Danuta is speaking to a colleague about a trip to New York. Listen to the conversation, Was Danuta’ trip generally a positive or negative experience? @ Listen again, and complete the questions in column A. your hotel he conference? LS presentations Friendly people. She made two or fared usotul conocts © Can you remember Danuta’s answers to the questions in A? Write them in column B above. Listen again if necessary. LANGUAGE NOTE What is / was it like? We use the construction What...like? to ask for a general description. 1 Present What's (what is) the weather like today? Its sunny / cloudy, ete. What are the teachers like? They are very friendly / interesting, et 2 Past What was the food lke at the conference? It was very good / fantastic. What were the presentations like? They were very long/ boring, etc. _ DD Vocabulary @ Match the adjectives in A with their opposites in B, as in the example. Which adjectives are generally positive and which ones are negative? A Adjectives "| |B opposites 1@isp 6 friendly a dirty f expensive 2 cheap 7 fantastic b. stort g_ interesting | 3 ‘smalb 8 useful ¢ large h unfriendly 4 boring 9 clean useless i | 5 convenient 10° tong e inconvenient \j terrible @, For each category in A below, circle the adjective in B which can't be used. Add two or three adjectives in C which are possible, as in the example. A B c Towns noisy KEAYD beautiful / small The weather tiring / changeable / hot / Friendly People friendly /nconvenient/ boring / quiet Hotels convenient / dirty / old-fashioned / dificult Business meetings and trips | long / difficult /clean Y dill Cues eareor? Presentations terrible / large’/ short / useful 64 New developmentsG Speaking You and your partner have just returned from business trips. Ask questions about each other’ trip e.g. What was your trip like? Which airline did you fly with? Where did you stay? What was the hotel like? etc. You can invent as many extra details about your trip as you like Student A, your information is below. Student B, turn to File BB on page 154. ~ You went to visit a new supplier in Portugal. Your experience was very positive, = You flew to Lisbon = the flight was short and you arrived early. ‘The weather was hot and sunny. Your hotel was luxurious. ~ You visited the factory, and had meetings with @ number ofthe staff. It was very interesting. i = You estat toes tachi retest coe ‘They were very informative. = The Managing Director showed you Lisbon by night. - You ate out in an excellent restaurant. The seafood was delicious. Gi Reading @ Watch the sentences with the cartoons below. 1 Did you have a good weekend? 4 Good luck! 2 Cheers! 5. Have a safe journey. 3 See you on Monday. 6 Speak to you soon. © What alternatives can you think of for the expressions in @? eg. See you on Monday. See you later / tomorrow / on the 20th / soon. New developments 65Unit 6 | Arrangements 6.1 Dates and schedules ‘Grammar Present continuous for future Vocabulary Dates Pronunciation Ordinal numbers 1 Listening eS José Bordas and Isabella Romero are organizing a conference in Rio de Janeiro. ‘The programme is not finished. Listen to the conversation and complete the missing information, ¥ oesday 27%h Jl i Wechnesday 27th ily Si 5 8.00 pm Welcome Dinner gs 5 wong tram ie 5 2 aries icel? Wights? we? = 5 Single/ Deuble = rs} Thursday 28th Juy 2 = 9.00 am Professor Timothy Raton = =] port Design = S Airport Desig iz 2 1.00pm. Lunch ~ Garden Room = s Time? pm Professor Patria Lingwood = (ise eubyact? oe Se 4.00 pm. Poster Presentations a 2 a 5 7.00 pm. Cocktail Paty FA =] 830 pm. Gala Dinner S = 2 ala Dinne 8 a Friday 29th July a Ss 9.00 a.m. Round Table Discussions = tS Prot Denier? > = 10.00 aim. Jaime Galado 3 = Underground train systems in S the 2ist century Fal LANGUAGE NOTE The present continuous for future When we have a fixed plan for the future we use the present continuous. Usually there is a date or a time in the sentence, or the date or time is understood. What are you doing this evening? Tim going to a concert. When is she arriving? She's coming on Wednesday. Where is he staying tonight? He isnt (is not) staying here. 66 ArrangementsReading Look at the conference programme in E¥ again. Use the words in the boxes below to make questions for the answers provided. Take one word or phrase from each box, as in the example, When staying? Where is she arriving? Who are they ‘coming with? How tong Elizabeth Cortes ‘speaking about? What Patricia Lingwood arriving from? What time Whenss. Buzabeth Corte iting? On Wednesday. From Boston. At midday. Her husband. At the Ramada. ‘One night. ‘Trans-European road networks. G Speaking Work in pairs. You are arranging the arrivals and transfers of the guests coming. to the conference. You do not have all the information. Ask questions to complete your table. ‘Student A, turn to File E on page 151 Student B, turn to File Q on page 153. D Listening © Jaime Gallado is attending the conference next week. Read this fax from his. personal assistant, Andrea Kraler. To: Jaime Gallado From: Andrea Kraler Re: FUTURE OF TRANSPORT CONFERENCE Dear Jaime, Best of luck at the conference. Just to confirm the details. arrangements are as follows: 26th July — Vienne: — Rio-Vienna — Flight number: LH507 Dep: 30th July io — Flight number: 08121 Dep: 07.25 4.30 Hotel: Sheraton — 4 nights. You are speaking on Friday 29th at 10.00 a.m. The title of your talk is ‘Underground Train Systems in the 21st century’. Don’t forget your appointment with Therése Blanc on Thursday 28th at 7.30 p.m. at your hotel. You are not booked for the cocktail party. Best wishes Your travel © You are jaime. A colleague calls you with some questions. Listen and use the information in the fax to help you answer his questions. Arrangements 67Gi Pronunciation LANGUAGE NOTE Speaking 68 Arrangements © Listen again and check your answers. © Listen and circle the number you hear. 16th / 60th (48th’/ Both 2th / 20th 13th / 30th 10th /4ath Ist /(3rd Bist / 33rd 15th / 50th @ Listen again and check your answers. Practise saying the pairs of numbers aloud. © Complete these sentences. Listen to check your answers, then read aloud. May is the 12.59% is One wate The last day of April is the The person who finishes .. October-December is the . .« month of the year. gets gold medal. quarter of the year. Dates 1 In spoken British English we use ordinal numbers for dates. We usually say ‘and write the day, then the month, then the year. We also usually say the before the day and of before the month. eg. We say: the eleventh of February, two thousand and one We write: 11 (or 11th) February 2001 or 11/02/01 We the thirtieth of August, two thousand and five We writ 30 (or 30th) August 2005 ot 30/08/05 2. In American English, we usually say and write the month, then the day, then the year. We don't use of and the. eg. We say: January tenth, nineteen ninety-seven We write: January 10 (or 10th) 1997 or 01/10/97 October twenty-first, two thousand three October 21 (or 21st) 2003 ot 10/21/03 @ Put these dates in chronological order, as in the examples. — 11/09/99 (UK) T)_11/23/89 (USA) September 22nd 1998 twenty-first of September nineteen ninety-eight 09/08/00 (USA) _— Christmas Day 2000 2112/99 (UK) 23 September 1999 1/01/01 10/10/00 fs© Read the dates aloud. © Work in pairs. Ask your partner for the following information. his or her birthday a date on an official document in his or her wallet start date with present employer or school expiry date on bank card the date of the next lesson a famous date in history Listening © Here are some more famous dates, Do you know why are they famous? Discuss with a partner 15th April 1912 Ist January 2000 Ast June 1953, 1th November 1918 21st May 1932 12th July 1998 © Now match the dates with the appropriate headlines below. Then listen to check Mount Everest GREAT conquered for the first time FRANCE WIN THE WORLD CUP ATLANTIC © Which months of the year are missing from the box in @ ? Can you think of an important date for each of them? Arrangements 696.2 Getting connected Vocabulary Communication Skills Pronunciation 1 Listening Telephone expressions Telephoning: taking messages Contractions _ @ (Jordi Marrero wants to visit Diana Wong in Hong Kong. He telephones her four times. Listen to the four conversations. What is the problem each time? Dialogue 1 .. Dialogue 2 Dialogue 3 Dialogue 4 ... ih ie, 70 Arrangements Listen again and answer the following questions. Who does Diana work for? What is her mobile number? Which department is she in? When is she due back in the office? When does Jordi want to meet? 6 What is his direct line? Listen again, Which dialogues do these lines come from? Speaking... How can I help? I'm sorry, sir, but there is no reply from her office. You've got the wrong extension, No thanks. I'll call later. Hold the line. I'll transfer you. ‘Thanks for calling, Would you like to hold? .. Pl put you through. Can take a message? . naan k Could you transfer me to her? 1 Is that Diana’DD Reading Speaking Match sentences 1-9 with responses a-i. 1 2 3 4 3 6 Could I speak to Diana Wong, please? Can T take a message? Pm afraid you've got the wrong number. Can she call you back? Could you spell that, please? __~ Would you like to hold the line? ‘When are you expecting her back? — Who's calling? Pm sorry, the line is busy: a b jc G f 8 h i GENS. ‘My name is Phillip Nevill. Yes I'm here all day. About 4 o'clock, No thanks. I'l call back. Speaking. Yes, please. Tell her Tom called. That's OK. I'll hold. Oh, no, Sorry. Work in pairs. Make up a dialogue using these prompts. Take one route through. the flow chart. Then change roles and choose another route. Arrangements 71D Pronunciation @ In spoken English many words are contracted. Look at the sentences below and decide which words to contract. 1 Tam arriving in Hong Kong on Friday. Zim acrivieg tn Hood. Kena.on Prides 2. Where is he staying? 3. When is she due back? 4. You are welcome. 5. No thanks. I will call back later. 6 Lam afraid she is out this afternoon. 7 He is in a meeting this morning, He has got a meeting this morning. @ Linen and check your answers Repeat the sentences Diana Wong receives a lot of messages. Listen to her voice mail and write down as much information as you can for each message. Use the message pads below. HK Oil and Gas Ps od 72 ArrangementsSpeaking @ Diana calls Jordi back at the Royal Garden Hotel. Work in groups of three. Make the conversation between the receptionist (R), Diana (D), and Jordi (J), by choosing one expression from each row, as in the example. — 2 a a Sate — D ce 6 \~ oD mem Pe =p == p> ZD 8 TankyoieD Thais 1 iD ee) ‘aD | : | Hi there Tes Diana) f 1 haa aD od i ap Dp ==! — foo @ Finish the conversation. Confirm the time and the place for dinner. Arrangements 736.3 Arranging to meet nn Vocabulary Time expressions Appointments and meetings Communication Skills ‘Making and changing appointments EY Reading @ Natasha Hall works for a pharmaceutical company. It is 7.30 p.m, on Monday the third of April. Answer the following questions ‘What was the time half an hour ago? 1 2 What was the date a week ago? 3. What is the date tomorrow? 4 What day was it yesterday? 5 What is the day after tomorrow? {6 What was the date the day before yesterday? 7 What was the date last Thursday? 8 What day is it in four days’ time? Monday 27 EF 10 7 26 1 Tuesday 28 4 u 18 25 2 Wednesday 29 5 2 19 26 3 Thursday 30 6 2B 20 27 4 Friday 3 7 6 a 28 5 Saturday 1 8 15 2 29 6 Sunday 2 9 16 23 30 7 © Now complete this table. -1 yesterday 0 today © Read this information and complete the diary opposite. ‘On Friday she is flying to Washington, Last Friday she ditenided a trade fair in Boston, ‘Tomorrow morning she’s going to a sales meeting. She flew to New Orleans yesterday. She's spending the weekend with friends in Baltimore. ‘On Wednesday afternoon she's meeting Jack Rogers at 4.00 p.m. and Yuki Aoki two hours later. She spent the day before yesterday in New York. 8 She was on holiday from Monday to Thursday 74 Arrangements1D Listening Sarrday Apel LANGUAGE NOTE Natasha is at the HTO conference. She wants to meet a number of people. Listen to her four telephone calls and write down the appointments in her diary. Remember that it HT now 7.30 p.m. on Monday the third of April. confereace starts Presentation on deaaz Trainingt 6.00 Yoki Roki Presentation of te ergauination Gack Rogers $00, Ginna us 1000 jane concert iT Training 2 Lamch “Tour of New Onecaas. ‘Sunday April 2 ‘Saturday April 8 Making arrangements More formal expressions 41 Asking about availability Would it be possible to meet? When would be convenient? 2 Suggesting dates / times / places Would Fridey after dinner suit you? Shall we meetin the lobby at 7.002 Shall we say 8.30? Are you doing anything on Tuesday? 3 Accepting and refusing That suits!me. (Im afraid) I'm not free. (im afraid) 1 have another engagement. 4 Confirming So that’s 7 o'clock on Wednesdey, then. look forward to meeting you. Sunday pas Less formal expressions Do you want to meet up? When are you free? How obout Friday evening after dinner? How about (meeting in) the lobby at 7.00? Would 8.30 be Ok? That woutd be nice / fine (with me). (fm sony) 1 can't make it then. (I'm sony) I've got something else on. See you on Thursday, then, Great. I look forward to it. Arrangements 75Speaking ‘Work in pairs. You are at a conference in Spain and you want to meet an old friend for coffee. Look at your diary for tomorrow and call him or her to find a time when you are both free. You will need half an hour. Student A, go to File F on page 151, Student B, go to File N on page 152. Listening 2 O choose the best answer. 1. She wants to 2. She suggests 3 He says 4 She wants 5 She suggests 6 They agree to meet. ¢ he has another engagement. to bring it forward to Friday. Natasha Hall telephones Mikael Stefansson again. Listen to the conversation and confirm the appointment. cancel the appointment. change the appointment. Weed the next day. two hours eartier. two days later. 5 o'clock is fine. he is free, to postpone it to Thursday. Gaul to postpone it to Friday. Thursday, Friday. Saturday. at 6 on the 8th. at 8 on the 6th, at 9 on the 6th © Now listen again and complete the expressions that are sed LANGUAGE NOTE Changing appointments We can change an appointment in three ways finally meet? 76 Arrangements We can bring it forward to an earlier date. Or we can pépone i to a later date, Or we can cancel it completely. We had an appointment for Wednesday 16 January at 7.00 p.m. First we brought it forward an hour, Then we moved it to the same time the following day. Then ‘we postponed it for a week. Finally we brought it forward again by two day She telephoned me to suggest the following day and one hour later. I was an hour late and she arrived half an hour after me. What time and date did we@ Work with a partner. Look again at your information in File F on page 151 and File Non page 152. Student A, phone Student B to change the time of your meeting. You can both ‘change or cancel one other appointment in the day, if necessary. G Reading Read these e-mails and put them in the order they were sent. a abe ie Tous] Hare Dear Heinz, Dear Heinz, 1'm sorry, 'm afraid | got my dates wrong! My German course starts a week later on Monday 26th, Are you there that week? | am not sure if you remember me. We met in Oslo last year at the HTO conference. 'm coming to Germany next month on a German ‘course. Would you lke to meet up? Best wishes Tina Best wishes Tina [a a 7] |e Hore Dear Tina, Dear Heinz, Thats fine with me. It wil be nice to see you Doar Heinz, '™m arriving on Saturday 17th and I'm again and to meet your coleague. staying until Saturday 24th. Would it be possible ‘See you at the airport. to meet that first weekend? Heinz Best wishes Tina iw im Jt Dear Tina It would be really nice to see you, but ™m afaid 1'm away on the 17th and 18th. Prhaps we could ‘meet up in the week. Dear Tina, (Of course I remember you! How nice to hear from you again. When are you coming? Please send ‘me more détails. Kind regards Heinz oi co eas | To Dear Heinz, 7 Dear Tina, ‘Thanks for your kind offer 'm now coming with Yes, |am. Would you lke me to meet you at the a colleague. | hope that's OK. We're arving on airport? Please send fight details. Saturday 24th at 17.90. Can we all go out for . Regards dinner that evening’ dee ‘See you soon Tina jo | a = Arrangements 77Unit 7 | Describing and comparing 7.1 Comparisons and contrasts Grammar Comparative forms Superlative forms Vocabulary Descriptive adjectives Pronunciation Weak forms I Reading Richards T drive to work every day. I leave at 5.30 a.m. to pee ce EL) ee as Ce Re a =— Dees Re eee Ce ead Ce eee ed Cee ee es passengers. It's cheaper and quicker than Ce eae eee ec ee ura ee ne eee © Read what Richard and Virginia say about travelling to work. What reasons do they give for travelling this way? @ How do you travel to work or school? — How long does it take? — What do you do during the journey? Why do you travel this way? i Vocabulary @ How many types of transport can you think off Continue this list: car, subway (British English = underground), bus © Complete the table with words which mean the opposite, as in the example A 8 fast / quick sf cheap healthy relaxing interesting easy good for the environment / your health environment / your health © Which adjectives in @ would you use to describe the following? a travelling to work by carb learning English smoking 78 Describing and comparingG Speaking LANGUAGE NOTE O Pronunciation Gi) @ Think about travelling to work in your own town or city, Make three sentences, using the language below. | Travelling by car is 4 more relaxing / more tring than travelling by train because... | quicker / slower | safer / more dangerous Al the adjectives in @ are in the comparative form. We add -er to the end of the adjective, e.g. quicker, slower. for We put more before the adjective, e.g. more relaxing, more tiring Can you say what the rule is? How do you prefer to travel generally? Using the adjectives below, write sentences comparing different forms of transport. cheap ... fas relaxing .. comfortable . Compare your sentences with a partner. Ask extra questions if necessary. e.g. Travelling by bus is more relaxing than travelling by car. Way do you think travelling by car is more stressful? Because it's very slow ~ it takes me 45 minutes to drive 5 kilometres. Comparative forms 1 We use the comparative form to compare two things. e.g. London is more expensive / cheaper than Tokyo. Category Example Comparative One-syllable adjectives cheap cheaper big bigger Two syllables ending -y easy easier ‘Two or more syllables expensive more (less) expensive Irregular adjectives ‘900d better, bad worse 2 When we want to talk about things being the same, we use as... as. Paris is as expensive as London. Madrid is not as big as Paris. Words in a sentence sometimes sound different when they are unstressed. Vowel, sounds are often replaced by the sound /a/. Listen to a sentence and repeat. Now read sentences 2-5 aloud. Then listen and check. ‘al fal fal The cat's quicker than the bus. ‘The train's more tiring than the car. ‘The bus is slower than the train. ‘The train's more dangerous than the car. ‘The country isn't as stressful as the town. Describing and comparing 79G Listening @ Look at the photos of three different cities. In which do you think houses and apartments are: = most expensive — biggest? _ @ Now listen to three people talking about housing in the cities where they live. Complete the table below Country Average living area | Average rent (in m2) per person than New York / Paris 1. than Tokyo / Paris than New York .» than Tokyo © Complete the sentences below, using the adjectives given in brackets, as in the example. 1 The USA has nut AA0ftun living area per person. (big) 2 Japan As wns living area per person. (small 3. New York is city to live in (cheap) 4 Tokyois _ city to live in, (expensive © in your country, which is 1 the biggest city? 2 the highest building? 3. the most popular tourist attraction? LANGUAGE NOTE Superlative forms We use the superlative form to compare three or more things. ‘Munich is the most expensive / the cheapest of the six cities. Category Example ‘Superlative One-syllable adjectives cheop (the) cheopest small (the) smallest ‘Two syllables ending -y easy (the) easiest ‘Two or more syllables expensive (the) most expensive Irregular adjectives good (the) best bod (the) worst 80. Describing and comparingGi Reading © Complete the questions with the superlative form of the adjective indicated, as in the example. 1 What's the est. tart. thing in your life? (important) 2 Whet'sthe thing in your life? (stressful) 3. What’ the . time you start work in the morning? (early) 4. What's the .. time you finish work in the evening? (late) 5 What is your meal of the day? (big) 6 Whenis the .-time of day to have a meeting with colleagues? (good) 7 Whats the somsnsnsnsennnun time t0 call you for business? (bad) 8 On holiday, what's the . swoon thing to take with you? (important) @ Match 1-8 in @ with A-H below to complete the questionnaire, as in the example. Then choose your own answer to each question, ‘Compare your answers with a partner. Now look at File $ on Page 153 and calculate your score. Are you working too hard? ‘A Question c J Eee. 2 a After 6 pm. when the telephone ee ape reoie b Phone me when you want. If it's | b Inthe morning. kncorang went to Ee | © Inthe afternoon. ssn 7 4 I don't have time for meetings. a aa | F Question onl a eee C pee b INpinebe pees | b Between 7 and 8 © Sun cream and sunglasses. © Between 8 and 9 Some paperwork from the office, 9am. orlater. - G Question oe a 6 pm. or earlier. 2 Myjob. b Between 7 and 8 pm. b My company. ¢ _between 8 and 9 p.m. © My family and/or friends. 4 9pm. orlater. 4 Myhealth, CO Question © Question = bunch 2 Family holidays. b Dinner. b_ Not enough time to do my job well. c Breckfiet, «Travelling to work. dt don't have a big meal. | have little 4 Learning English snacks when | have time. @ Listening Listen to these sentences and say if you agree or disagree. If you disagree, say wl Describing and comparing 817.2 Describing products and services Grammar The present simple passive Sequence linkers Vocabulary Customer service Communication skills Describing technical processes EY Speaking When there’s a problem with your computer system at work or your washing machine at home, you probably call a customer service number to ask for help. @ Look at this list of customer service promises. Which points are important to youas a customer? Give examples from your experience of really good (or bad) customer service. When you phone us, you speak to a real person, not a ‘machine. Our staff are polite and friendly at all times. We send you a technician within 24 hours. If we say we're coming on Tuesday morning, we come on Tuesday morning. j - ‘Our technicians explain the problem simply and resolve it in the quickest possible time. Seu Does your company have a customer service department? What services do you offer to your customers? i Reading @ Read this text about customer service at North West Energy, and answer these questions: 1 Which words in the text mean: a to complete or do? changed or improved? b aplan or timetable of work? d_permits or makes it possible? 2 How many jobs do North West Energy technicians do every day, on average? 3 What are the advantages of the new improved system? NWE> Bringing Power to the People gy we carry out 12,500 maintenance jobs every day. jutomated system, the Work Finder, which arranges iclans, Our new updated process uses a is allows us to send you the right person ime. Now our schedules are arranged up Here at NorthWest Ene We have developed an at work schedules for our 2,500 techni process called ‘power planning’. This for the job in the quickest possible ti to five days in advance. 82LANGUAGE NOTE © Look at this diagram which shows how the Work Finder works. Then read the description of the process below. Put the sentences in the correct order, as in the example. This is the new intelligent part of the system. It monitors the work of the technicians, The Work Finder gives the technicians their schedules by telephone or computer. The Customer Service Department receives a request for help. ‘The Work Finder passes the details of the call to the Power Planner. The present passive I always knows where they are, what their speciality is, and when they will be free. It sends the customer request to the Work Finder ~ that's the central part of the system. ‘The Power Planner arranges the work schedule, and sends the information back to the Work Finder, 1 We use the passive form when we don’t know, or it is unimportant, who has performed an action. The passive is often used to describe technical processes, where we are more interested in the process itself than who or What is responsible for it. 2 The present simple passive is formed with the present of the verb be and the past participle. (For a list of irregular past participles, see page 157.) Active The company carries out 12,500 Jobs every day. We use a system called ‘power planning. We arrange schedules up to 4 days in advance. Passive 12,500 jobs are carried out every day. AA system called ‘power planning’ is used. Schedules are arranged up to four days in advance. 3 If we want to mention who or what has done something, we use by. The maintenance work is carried out by our team of technicians. ‘Schedules are arranged by the Work Finder. Describing and comparing 831 Writing Your boss has asked you to write a technical report on how the Work Finder system works, Expand these notes to make complete sentences. Use the present passive 1A request for help / receive / Customer Service department A request for. help is received by the Customer Service department 2 This request / send / Work Finder 3 The details ofthe call / pass / Power Planner 4. The work of the technicians / monitor / Power Planner 5 The work schedule / arrange / and / the information / send back / Work Finder / their schedules / Work Finder DD Listening © You are going to hear a description of another new automated system called “Veggie Vision; for identifying food items in supermarkets. Before you listen, check the meaning of these words. Use the pictures below to help you. = ascanner = acheckout = acashier — size and shape — asselection of items 84 Describing and comparing3 @ Listen to the first part and answer these questions. 1 What does Veggie Vision dot 2. Who is it used by? 3. What is the main advantage of the system? 4. How is it better than present supermarket scanners? F®_ © Now listen to the second part. Using the pictures opposite, make notes on how Veggie Vision works. What happens when it can’t identify the item correctly? © Listen to part two again. Which phrases are used to introduce the different steps in the process? First of all. © Now combine words and phases from A and B to describe how Veggie Vision works. Use the phrases you found in @ to introduce the different steps. eg. First ofall the product is scanned by the cashier. A B a photo select ‘the cashier ‘compare with the database ‘information about size & shape show a picture ‘the correct item scan the choice take the product confirm ‘the product details record GB Speaking Work with a partner, Take it in turns to make true sentences, using words from each box. Use the passive form of the verb. For some sentences you can use more than one verb. A B ic Microsoft software ‘grow rare, medium, or well done Bordeaux wine produce ona Friday tice rob at Flushing Meadow Italian eat in the USA every day 150% of banks speak in Atlanta steak use in parts of Switzerland the Coca-Cola company play in China 38 million banknotes base in the south-west of France ‘the US Open tennis print ‘in 85% of the world's computers championships Describing and comparing 857.3 Evaluating products Vocabulary Dimensions and specifications Communication skills Exchanging opinions 1) Vocabulary a plastic ) Look at the photo and complete these sentences with words from columns A, B, 4 C,and D. Ves 142 mm in scl ctieney 107 mm in .8.2e/ ne sand 73 mm in 2 Irs about 670 grammes in 3. It’s made of f vand 4. It’s more or less sn in shape. 5 Itsblack and A 8 c D | width: glass square green } height plastie rectangular blue tenath> metal round yellow depth wood cylindrical white weight leather oval rey diameter rubber conical red | thickness multi-coloured A 86 Describing and comparing© Now use the words in columns A-D to describe the following. J adesk —agolf ball a TV remote contol a soft drink can © Did you need any other words? Add them to the table in @. LANGUAGE NOTE Product characteristics 1 Size and dimension Adjective How... is it? It's (50) cm in... length Its (50)em ... long height high width wide depth deep thickness thick diameter 2 Weight: ‘How much does it weigh? Te weighs 50 kg. 3 Materials and function It’s made of ... + materia. Its made of glass, plastic, metal, etc. It's used for ... + -ing. Its used for changing channels on the TV. © Use the Language Note to complete these questions. You can’t use the same word twice. 1 What’ the oc esusnsuenine Of the Great Wall of China? 2 How is the Empire State Building in New York? 3 How much does a human brai anal 4) What's the average 4... Of the Atlantic Ocean? 5 What's the maximum of the Grand Canyon? 6 What’ the 4. ww of the holes on a golf course? 7 How isa surfboard? © Now match the questions with the answers below. 432.3 metres Between 7 and 10cm 3,926 metres 1.4 kg Over 6,400 km About 29 km 10.3 om | ‘You can check your answers in File B on page 15 O Listening Listen to descriptions of three familiar products from the late twentieth century. Every time you hear a tone, try to guess what the product is. You will hear the answer at the end. 1 3 Describing and comparing 87G Speaking er clues for the words Student B, turn to ‘Work in pairs to complete this crossword. Give your part you have. Student A, your word list is in File J on page L le V on page 153 eg. A What's 2 across? B: Irs cylindrical. I's made of metal. 1's about 15 em high. Is used for storing and preserving food. A: Is ita can? 8: Yes it, What's I down? 7] 2 3 z 5 t l 7 7 1 5 70 = Hd BD Listening ‘A pedometer For people who go running or jogging Measures speed and distance. Free when you send the coupons from 12 packets of cereal. 88 Describing and comparing A breakfast cereal company is launching a new muesli product. It is intended f adults who want a healthy diet. To maximize sales, the company is considering three promotional gifts Work with a partner. Look at the three gifts. Which one would you choose to promote the new cereal, and why? Three managers ~ Carmen, Anna, and Ned are discussing the gifts Listen. Which one do they choose? The Calorie Counter A booklet of recipes (with calorie values) for people who want to lose weight. Free in every packet of cereal. The ‘Relax-Max CD’ ‘An audio CD with relaxing music and audio instructions for yoga exercises Free when you send the coupons from 6 packets of cereal.LANGUAGE NOTE (3 Speaking AGENDA Hl Target customer? ean bap Viren? paisa pce Launch date? Advertising? © © What advantages and disadvantages do they mention for each gift? Listen again and check. Advantages Disadvantages © Listen again. Which expressions from the Language Note below do you hear? Which words do the speakers stress? Giving opinions 1. Giving an opinion T think / T don’t think... If you ask me... In my view .. 2. Asking for an opinion What do you think? What's your view on this? How about you? 3 Agreeing / disagreeing T think so too / I agree / You're right. Tm not sure. T don't agree / I disagree. Yes, I.do,/ No, I don't. Work in threes, You all work for an American company which wants to launch a new low-calorie chocolate bar in your country or countries. Hold a meeting to discuss the points on the agenda below, and make a decision for each one. Marketing planning meeting Low-ealorie Chocolate bar = Age = Sex = 19cm x4 omx3.cm = 15cm x 3em x3 em = BemxBcmx3cn = sporty ~ dassic = young / sexy = Choctite ~ Athlete's Friend ~ Fantasy = same as other chocolate bars = higher than usual — lower then usual = June ~ November = January ~ A famous personaly to promote it ~ A siogan forthe advetsing campaign Describing and comparing 898.1 Success stories Grammar Past simple revision Time expressions Past passive Vocabulary Word families Communication skills Checking information 1) Vocabulary © Think of words to do with travelling by air. Look at the definitions below and find the words. The first leter is given. 1 Heathrow, JFK, Charles de Gaulle 2 KLM, Air France, United 3. Boeing 707, Jumbo, Concorde 4 4 Rome, Paris, New York, Moscow 4. 5 6 the people who pay to take a plane a two-way ticket a journey by air 8 to reserve a seat 9 Economy, Business, First 10 to leave the ground in an aeroplane 1 Reading e Can you think of five more words associated with flying? Look at this brief history of Juan Trippe, then answer the questions that follow. ee Juan Trippe was one of the pioneers of modem air travel. His ‘company ~ Pan American Airways — was one of the first to offer cheap air travel round the world. ‘Trippe was born in New Juan Jersey in_1899. After jaduatog om Yale BSH he worked Trippe Pioneer. first on Wall Street, and then as a flying taxi of the was so successful that Tipe started maximum profits. For several years, many airports in Europe refused to accept Pan Am flights. The other airlines only finally agreed to offer economy flights in 1952. Tippe started on his next project the same year ~ the development of the jet ‘engine. This would make it possible for planes to fly fonger distances at higher speeds. He commissioned Boeing to ‘build passenger jet planes for Pan Am. The first Pan Am jet ~a Boeing 707 ~flew from [New York to Paris in 1958. ‘American Airways the following year. At first, Pan Am offered flights across ‘the Caribbean and South America. This pilot. he worked for Colonial Air Transport, and founded Pan Jet Age to oe ahs fo Aaa oma "the thirties he introduced ten ‘eet flights. immediately after the Second World War, Trippe decided to offer cheap transatlantic flights. Other airlines objected ~ ‘they wanted to keep prices high, and earn In.the sixties, Trippe commissioned Boeing to build an even bigger jet, which could carry ‘passengers This was the 747 nicknamed the Jumbo jet. Unfortunately, rippe ordered too many 747s and put an Am into financial difcltis. In 1968 he resigned ‘from the company. Thirteen years later he died.@ In what ways was Trippe important in the history of flight? LANGUAGE NOTE © Answer the following questions 1 Where did he do his studies? 2. Where was his first job? 3. When did he found his own airline? 4 When did he offer the first passenger flights to Europe? 5. Why did other airlines not want to offer economy flights? 6 Why was the passenger jet a great invention? 7 What was the advantage of the Boeing 7472 8 Why did he resign? Look at the article again and match the underlined expressions with the expressions below. Use each expression once only. The first is done for you. 1 in 1981 thicteen years later. 2. for three years 3 in 1945 4 six years later about forty years ago in 192 7 for a number of years 8 over 100 years ago 9 in 1935 Time expressions 1 Ago is used with the simple past tense. It relates actions in the past to now. ‘He was born about one hundred years ago. The flight left ten minutes ago. 2 We use these expressions to talk about actions and events in the past. jn 1981 He died in 1981. ‘for two / three / four years He studied at Yale for three years. two / three / four years later He started a new job two years later. the following year He founded his own company the following year. from (1924) to (1926) From 1924 to 1926 he worked for Colonial Air Transport. Life stories. 91@ Listening _ @ Gois another airline which tries to offer cheap travel. Listen to this news story about Go and put the events below in order. Barbara Cassani announced the start of a new airline. eM D The first flights started. Robert Ayling decided to create a low-cost airline, Go had thirteen aircraft in operation. € She chose Stansted Airport as a base. f She chose the name ‘Go! § Barbara Cassani presented her business plan to the BA board © Now match these time expressions with the correctly ordered events. 1 in December » 5 by 1999 2 the following month wes 6 six months later 3 in March 19 7 in May 1998 4. in November DD Listening ‘A jouinnalit wants to snterview arbara Cassa: Before the tnterview she telephones Barbara's secretary to get some background information. @ Listen to the conversation and complete the journalist's notes below. MUMS » BIRTH Where Whee * EDUCATION * HUSBAND © (9El First vacation Job © mms First post abroad (with Coopers and Lybrend) "987 192 . - General Manager of BA in New Yerk Bice CEO of Go @ Listen to these sentences again and complete the gaps. .- here by Coopers and Lybrand in 1986, the job of General Manager in New York. CEO in 1997 92 Life storiesLANGUAGE NOTE Bi Writing Speaking The past passive 11 The past passive is formed with was / were (the simple past of the verb be) and the past participle. 2 We use the past passive when: ‘We don't know, or it is unimportant, who performed an action. When was she appointed? ‘She was appointed in April We are more interested in the result of the action than who did it. The system wasn’t property installed. The offices were painted bright red! 3. If we want to say who performed the action, we use the preposition by. The company was taken over by a large multinational last year The accounts were audited by Coopers and Lybrond. ‘Use the information in B]) to write a brief life-story of Barbara Cassani. Use the dates and verbs below to help you. 1960 1987 be born have a baby 19811992 work be appointed 1984 1997 be transferred start working 1986 join Look at the table below. For each item make a question using a word from each column, as in the example. Use each verb only once. ‘Work in pairs. Take it in turns to ask and answer the questions. Find the answers in the box below. Ask where each event happened, as well as when. e.g. When was the telephone invented? The telephone was invented in. Where was it invented? It was invented in. 1945 1994 Liverpool 40 metres under the seabed 19121928 the US London 1962 1875 Tokyo Belfast Now think about who was responsible for these events. Work with a partner and take it in turns to ask and answer questions using Who .. by? Find the answers in the box below. e.g. Who was the telephone invented by? The telephone was invented by . Alexander Fleming Akio Morita Alexander Graham Bell Cammells Shipyard Eurotunnel John Lennon and Paul McCartney Life stories 938.2 Making money BY Vocabulary @ Sometimes you can understand a new word by looking at the context (the other ‘words in the sentence where it appears). Look at the sentences in the text below Complete them using one of the words i " In the latest in our series on es, shareholders bortoned HOY ca ore invested dividend the box. The first one is done for you. sishe ‘lent “spend “tax an pay investors, John Graham describes how he manages his investments en | was eighteen | inherited £1000 from my grandmother. | half of the money on the Stock Market and the rest I put in the bank, | bought ‘/1<. in three different companies and each one pays mea «3 every year Talso have a 20% csta.M6..4 ina ‘small company started by a friend ‘of mine. There are four other 5 in the company. | have asmall house in, London. Itis probably 4.6 £250,000 now. | a. the bank when | bought it, | reatd as an accountant and .. a reasonable salary, but | have to pay alot of 3. My father Ome quite a lot of money for my studies and | still : "" him about £5,000. «7 him back about £100 amonth. |. ol Fa lot of money on my favourite ing, but | also like to try © Read the article again. Are these statements true (T) or false (F)? 94 Life stories He owes his grandmother £1,000. He sold his house in London. He has shares in four companies. He lent the bank money to buy the house. He is a lawyer. He pays a lot of taX. sun His father gives him £100 a month. He spends a lot of money on his hobby. .Gi Reading @ Work in pairs. Read the first four sentences below and decide how many shares each person had in 1999. Then complete the pie chart. ‘A founded the company in 1994. There were 1,000 shares. In 1995 he sold 20% of the shares to B and C. B bought */4 and C bought '/4 . In 1996 D borrowed £10,000 from the bank to buy 25% of 4’s shares. In 1998 E spent £15,000, She bought half of B's shares. {In 1999 the company made a profit of £50,000. The dividend was £20 per share. ‘In 2000 the accounts showed the company was worth £200,000. @ Now read the rest of the sentences in @, and calculate the answers to these questions. Check your answers in File A on page 150. 1 What was the dividend of each shareholder in 1999? 2 Did D make a good investment? 3 Who is the majority shareholder? 4) What is E's stake worth? Pronunciation [2] @ Listen to these sentences and write down the year you hear. @ Listen again and write down the amount. © Listen again and check your answers. 1 In. ‘Michael Jordan earned 2 In. a bottle of Coca-Cola cost : 3 It ane Russia sold Alaska to the USA for... 4. The first American millionaire was Cornelius Vanderbuilt who left... when he died in . 5 the company secretary of Glaxo wrote a cheque for Dr Ronald Dante earned nme for a 2-day lecture course. Life stories 95D)Reading Look at this article and answer the questions below ae eerie nee viein dee elton Ce et nn sapere ones nnniaionsier ap ignn earniennirapienpenits pierre rent anlar roy ear rege eer nape errno ar prea ey aepeneeren yey eee ar Ts Pree ater A mailers eemeaee Prince peer Pree ats eT | tere’ Alwaleed fre marr e aleed hearer CO ee] eS ee a bin Talal Pe eg Sey ee ey Pees eens eee a Prince Alwaleed is one of the most $5.5 billon. His latest project isto build Pee ce er LCT cy Chairman of his frst company at the is continuing to grow as the commercial age of fourteen, Prince Alwaleed was capital of Saudi Arabia, and it looks as Rete en Se et ce oes eee an eee eee ees oie waleed is a member of He studied at university in San Francisco the correct answer to these questions. L_ Kingdom Holdings a isa subsidiary of Citico By hasa stake in Citicorp. borrows money at 5% from Citicorp, 2. When he was fourteen he... a. studied in San Francisco, b)ran his first company. © bought shares in Disneyland Paris. 3. Inthe eighties he invested in property in Saudi Arabia b worke ¢ lost over SI billion, 4 His stake in Citicorp 4) is worth $890 million. b has increased by $890 million. © cost $890 million. 5. Kingdom Holdings ‘a, owns a quarter of the shares in Disneyland Paris b has a small stake in Disneyland Paris. ajority shareholder in Disneyland @ Find these numbers in the text. What do they r a five € eight hundred and ninety million bia f one billion twenty-five g_ five point five billion nineteen ninety-one h three hundred and fifty million 96 Life storiesG Listening BB] @© Look at these headlines from the financial press. Listen to the financial news stories and match them with the headlines. * Italian investor Shares fall as s takes 30% stake interest rates rise in hotel group qd ‘ German giant STAFF RECEIVE buys French DAY'S INCOME insurance company @ Listes spain et nawer tne cnewing gasses: 1 How much did Mr Vieri pay for his stake? 2 What was the share price at the end of the day? 3. What nationality is the furniture company? 4 Why was the money given to the stafi? 5. How much was the base rate increased by? 6 What was the effect on share prices? 7 IsAGF buying Allianz, or is Allianz buying AGF? 8 Where will the headquarters of the new company be? Gi Speaking Work with a partner. Find ways of completing these sentences. 1 My company spends too much on .. 2. My company does not spend enough on ... 3. Lowe money to .. 4 Lam paid... 5 It’s best to borrow from .. 6 Ispend a lot on 7 My best ever investment was 8 Money is 9 Tean't afford. 10 A new car costs. G Vocabulary A good way to remember vocabulary is by collocations, words which often appear together. Look back through the section and find words which can go with these key words, sin the examples, nN |e ‘MONEY a | 7 spend. rent. Vly Life stories 978.3 Company history Grammar Question making Vocabulary Word families Communication skills Presenting company history Speaking e 2QO British Red Cross @ Look at these logos and answer the following questions. ‘Whose logos are they? What products or services are they associated with? Are they well-known in your country? ‘Which logos are the most famous in your country? ‘Why are logos important? © McDonald's is one of the most famous brands in the world. Do this quiz with a partner to test how much you know about the company The first McDonald's was opened in Ilinois in .. ‘The Big Mac™ was invented in. ‘The 25,000th McDonald's was opened in . Ronald MeDonald appeared on TV for the first time in .. [At MeDonald’s a client is served in. The company was floated on Wall Street in ‘A new McDonald's is opened every «» ‘The number of customers served daily is ... The Happy Meal™ was introduced in By 1996 McDonald's had opened in 98 Life storiesG Listening _ @ Listen to this talk about McDonald’s and check your answers to the quiz in EY @ Listen again and complete the gaps below with the appropriate verb. Which verbs are in the passive form? 1955 Ray Kroc the name from two brothers called McDonald. 1963 Ronald McDonald ... McDonald's 1965 The company... .-on Wall Street. 100 shares . $2,250. Today those shares are worth $2.5 million! 1967 Kr0C soseseueuenene his first restaurants outside the USA in Puerto Rico and Canada. 1968 The Big Mac™. 1979 The Happy Meal™... 1984 Ray Kroc died. 1990 MeDonald’s Restaurants. 1995 Burghy, the Number 1 in Italian fast f00d wsu.nonsnsnenen «Wi month the company’s turnover . by 50%. 1996 Belarus became the 100th country in the world with a MeDonald’s. 1999 The 25,000th McDonale'’s sone in Chicago. . his first restaurant in Illinois, He .. in the first television advertising for sae Moscow and Beijing. one LANGUAGE NOTE Active and passive questions ‘The past simple passive question form is different from the active form. 1 Active questions use did and infinitive of the verb (without to). When did Ray Croc buy the name? Where did they open their restaurant? 2 Passive questions use was / were and the past participle of the verb. When was the company founded? Where were the first restaurants located? © Make questions for these answers. Sometimes you need the passive form of the ‘questions, and sometimes the active, as in the example, When did Ray Cree open his first restaurant? 1955, 1 2 When 1963. 3. When 21965. 4 How much mmnens ? $2,250. 5 When 1968. 6 When 21979. 7 WheM pis 71984, 8 Where . Moscow and Beijing, 9 When 1995, 10 Where 2 Chicago. Life stories 99G Speaking DD Vocabulary 100 Life stories ‘Work in pairs. Ask each other questions about two famous companies to fill in the grid below. Then try to guess the name of your partner's company. Student ‘A, your information is in File G on page 151. Student B, turn to File T on page 153. Company A Company B Founded Founder Location Activity Famous products Key date Company name Complete this table. | Verb Noun(s) founder / by Akio foundation acquisition increase Inflation by 2% last year. launch | The official sve of the | product took place in Rome. | create The company was 1955, introduction The iMac was onto | the market in 1999, There are new in the Asian market - that’s why we have a sales team there, . ‘expansion The company has no plans for at the present time. openi Speaking Henry Ford 1863 1879-1902 1903 1908 1913 1918 1941 1947 1999 bom in Michigan worked in various workshops building cars and engines founds Ford Motors launches Model T-Ford Introduces the car assembly line ~ makes it possible to produce more cars more quickly Candidate for US Senate— loses election allows unions at Ford for the first time dies William Clay Ford Junior (great grandson) becomes Chairman of Ford @ Prepare a short presentation on Henry Ford and Ford Motors based on this file. @ Choose a company you know and prepare a short presentation on its history. Use the grid on the opposite page. Look at these other famous brands, buildings, and products. Work with a these other famous brands, buildings, and products. Work with partner and try and guess when they were launched, built, or opened. Then match another piece of information from column B. Check your answers in File Lon page 152. Concorde Eiffel Tower Walkman Guggenheim museum London Eye Empire State Building Escalator ‘American Express Card Levis A 1931 1979 1891 1890 1958 1969 199 1889 1959 8 It offers the best view of London. ‘There is now one in New York, Bilbao, Venice, and Berlin. Tt was originally designed as a fairground attraction. They were originally made for cowboys and gold prospectors. It was originally called the Soundabout. Tt was the original plastic money. It was built to celebrate the 100th anniversary of the French Revolution. Tt was featured in king Kong. ‘Tt was the first supersonic passenger plane. Life stories 101Unit 9 | Dealing with problems 9.1 Making decisions ‘Grammar Will oF present continuous Shall I Communication skills Arranging a schedule Pronunciation Future tense contractions BY Listening © Rosalind Butcher is Personal Assistant to Tony Ralph. On Monday morning she opens this letter. Read the letter and answer the questions below. Grit ‘Autosperk Gribl, Babnhotsrasse 7, 52528 Ganget, Dewschand Me Tony Ralph Regional Director Autospark Distrib 24 Binsey Lane . oo Mancheater W18 23? 13 February 2001 Dear Ur Ralph tne President of Autospark x H8hnen, is coming to London from S yarch for a a puring her trip, she would eise : ot the Quporeunity te visit you and some of = in Manchester, and meet one Engiish I would be grateful if you col schedule of visits and appoint Kohnen on the aft the morning of ’ to arrive in Manches: sane let ne now if you requize any further Yours sincerely Katya Muster } Assistant to Astrid Kehnen 1 Where is the head office of the company ~ in the UK or Germany? 2 Who is the letter from? 3. What does Tony Ralph have to do? 102 Dealing with problemsLANGUAGE NOTE © Now listen to Rosalind and Tony discussing Frau Kéhnen’s visit. Complete the missing information in the letter. © Listen again and complete these sentences from the conversation. Rosalind: Astrid Kohnen to England next month. Tony: he sorsenen With US? Tony: the night here in Manchester? Rosalind: All I know is that .. here at about one in the afternoon, © Inthe second part of their conversation, Tony and Rosalind begin to plan the visit. Rosalind makes notes on the memo pad below. Listen, and complete her notes. speeceneeeenneeen tte THINGS TO DO Phone Katya Master, © 58 7 nECLIB0Ly 70 + 43k about Fran Kohnen's + offer 70 + whar time. af necessary, cal! Palace Hoel 70 tk woseph 70 © Rosalind makes alot of decisions. Which form of the verb does she use? Iphone / I'll phone / 'm phoning Katya Muster in Germany. Isee /T'll see / I'm seeing if we need to reserve a hotel room. Listen again, What other examples of the same tense do you hear in the conversation? Will and present continuous 1 To talk about definite arrangements ~ meetings, appointments, visits, etc. - Wwe use the present continuous. She's (She is) coming to England next month. When's (When is) he arriving? They aren't (are not) staying for the weekend, 2 When we make a decision at the time of speaking, we use 14 (F will) or well (we wil) + the infinitive of the verb without to. T don't know his travel arrangements. I'll phone him and ask. Tt 11 0" clock and I'm tired. I think I'l go to bed. Tm not sure if we're free then. We'll let you know on Friday. Dealing with problems 103B Speaking @ Pronunciation &] O © D Vocabulary oO You are flying to England next Tuesday to visit Tony Ralph at Autospark. You have some problems. Make a decision in each case, using /'ll as in the example. 1 You want to stay at the Palace Hotel in Manchester, but it’s fully booked. T'll stay at the Hilton instead. ‘There aren't any more Business class seats on your flight. You remember that it’s your wedding anniversary next Tuesday. You hear that your airline is going on strike next Tuesday. Now you hear that the taxi drivers in Manchester are going on strike. It’s Monday. Tony's assistant Rosalind calls to say that Tony is il It’s Tuesday. You wake up and look at your alarm clock. Your plane to Manchester left 15 minutes ago. Listen to these sentences, and complete the mis sing words. ow give her a cal arriving on the 5.50 train. ‘coming to see us next week. see you at 2.00 p.m. on Thursday. sououe Staying at the Palace Hotel. ‘meeting her on the first day. ng an answer? Now repeat the sentences. Pay particular attention to the pronunciation of contractions. Here are some notes about things to do when planning a big conference. Complete the sentences using verbs from the box below. Use each verb once onl send check invite ask remind make hire book pick up print order take Time in months 3 7 6 ] 5 | 4 3 2 1 CONFERENCE guest speakers to send ther summary! 104 Dealing with problems© Find three words or phrases that can follow each verb below, asin the example, bill / that to check to order to hire to send to invite Listening {© Twopeople are planning a conference. Listen and complete the missing words. ‘A: So what about the hotel rooms? .n..u0 You book them or . R Br suns YOU do that? You're good at negotiating prices. A: Sure, How about the guest speakers? «unum I invite them? B: Ne - do that, I have all their addresses. A: Great. And . you ask them to send a summary of their talk? B: Yes, of course, © Which expression in @ means Do you want me to. ‘Now repeat the conversation with a partner, LANGUAGE NOTE Shall I ...? We use shall I + infinitive (without to) when we offer to do something for somebody. That looks heavy. Shall I cary it for you? You look busy. Shalt I do the post? The phone's ringing. Shall I answer it ? © Now continue the conversation in @ in the same way. Use the checklist of points in Exercise [I]. To decide who's going to be responsible for each point, read the following information. Person A = is good at negotiating prices = has contacts atthe university — knows a cheap printing firm — worked in catering before — hasacar Person B ~ has the addresses of all the guest speakers ~ is good at planning ~ understands how machines work — isa quick thinker ~ hasacar Dealing with problems 1059.2 Thinking ahead Grammar Will for predictions Conditional sentences Vocabulary Advertising and marketing Pronunciation Contractions of auxiliaries 1B) Vocabulary © Put these terms into the correct column below, as in the example. department-stores newspapers ——_—eardings (USA: billboards) the general public mail order the 20-30 age group direct mailing companies shopping centres (USA: shopping malls specialist shops supermarkets TV and radio adverts, business people retired people specialist magazines Customers Distribution / sales Advertising outlets department stores, © What other words can you add to each list? © Think about the companies which produce the clothes you are wearing or the objects you have with you — e.g. your briefcase, your mobile phone, your watch. — What type of customers do they attract? ~ How do they distribute or sell their products? — Where do they advertise? 106 Dealing with problemsB Listening Look at the picture of the DBCV501 and read the product description below. Product Features 12 record, playback forld time: 24 time zones — 50 pages of Telememo: 8 letters and 12 numerals per page ~ Calculator ~ Stopwatch = 5 multi-function alarms — Auto-calendar (pre-programmed until the year 2029) @ Here are some of the benefits of its special features. Which feature does each sentence describe? 1 You can see how long your international phone call lasted. 2 You can see what the time is in Rome when you're in Tokyo. 3 You can leave a message for yourself and listen to it later. 4 You can check that the figures on an invoice are correct. Think about the other features. What are the possible benefits? Hs @ Maria Jarvis exports electronic goods. She is in Madrid to present some new products to Juan Carlos Almirez, a Spanish distributor. Listen to them discussing sales strategy for the DBCV501, and make notes under these headings. Types of customer Sales outlets Advertising © Listen again, and complete these extracts from the conversation. Do you agree with their analysis? ‘M: Well, | think thirty-five age group. The product has a younger high-tech image, Older men .. have more success with men in the twenty to tin be interested. 4J: How about sales outlets? . supermarkets buy it? M: No, they It’s too specialized. Je But P'm sUPe wr .nnnnsvnenn have Customers in airport shopping centres. Mz Yes, absolutely. © Match the two halves of the sentences. Listen again to check if necessary. 1 You'll get alot of sales a... itll be necessary to do some direct mailing, 2. If we want to sell by mail order, b_ ... you won't have another chance later. 3 Ifyou don't decide now, if you advertise in business magazines. — Which tense do we use in the half of the sentence with if? — Which tense do we use in the other part? — When do we use a comma? Dealing with problems 107LANGUAGE NOTE Speaking Other uses of will 1 We use will when we want to make predictions about the future. I think we will sell a lot in Europe. The product will be very popular with young children. 2 Will often contracts to ‘after personal pronouns. Will not abbreviates to won't. You'l/ We'll / They'll have customers in shopping centres. Older men won't be interested. 3 Notice the construction in fist conditional sentences with if: If + present simple + will / won't or Will / won't + if+ present simple If you don't buy it now, you'll have problems later. You won't have enough time if you wait until tomorrow. @ A big banking group is thinking of closing its smaller branches, and opening new branches in big shopping centres. What do you think will be the advantages of this? ‘The President of the bank has made some notes on the possible consequences of Pe a) the new strategy. Work with a partner. How many sentences with ifcan you make? Look at the examples and continue. exg. If we open new branches in shopping centres, we'll have more contact with customers. If we have more contact with customers, we .. did iD tte PB aon > Sang a} uk D Pronunciation BH = @ Nowlisten. Which phrase do you hear, A or B? 108 Dealing with problems @® Look at these phrases. Which ones can be contracted? Which ones have two different contracted forms? Write the contracted forms, then say them. eg. Lam nor~ I'm not A 1 Lam n0t sso Thave not got 2 She is not thirty. She has got thirty. 3 Twant to sell. will not sel. 4 Who will work . Who is working ... 5 We will buy We buy 6 Liked T would tike | 7 Would youtke Do yu te. 8 They are not... There are not...i Reading Match these predictions with the expert comments given in 1-8 below. a. In the middle of the 21st century, it will be possible to forecast the weather 10 years in advance. B. Very soon, we will be able to replace any part of the human body. © In 30 years, there will be rio banks, and only one world currency. @ inthe next century, temperatures will rise by 3°C. Sea levels will rise by 95 em. to forecast: to predict cereals: comm, maize, rice, currency: dolar, yen, eur, te diepose of: toxic waste: solar energy: to destroy / to throw away. dangerous chemical produced from industrial processes powered by the sun In the future, we will grow vegetables and cereals in space. £40 years from now, passengers will fly in planes without pilots. [3] We will soon find a clean and easy way to dispose of toxic waste, 20 years from now, 80% of office workers will spend all day in front of a computer. DO ete ce Re Ree Se ee Pe ated Ree eee eee oot ead Cee? 2. This is the most pessimistic estimate. The lowest figures given are 1.6°C and 15 cm. SR ne em) Te Oe aed Se ee ee ee ee ee ee 4 It’s very possible that this will come true. At the ‘moment, for example, the figure is already 48% ae oe ae tee ee ee es bacterium called deinococcus radioducans, which Sr ee eed absorb nuclear radiation already transplant many internal organs from ‘one person to another. There is also great pee Re a ee egy genetic engineering More and more people are buying things by credit Cn ec a eae Se ea eed need currencies. And if we don't need Pere eee ern ee University shows that itis possible to predict the weather by looking at the activity of the sea. However, this will only be useful for general sy weather trends. We might be able to predict that the summer of 2010 will be hot, but it's impossible ma erence Peet Dealing with problems 1099.3 Complaining and apologizing Grammar Til. and Shall Vocabulary Customer problems and solutions Communication skills ‘Complaints and apologies Spoken versus written complaints EY Vocabulary Look at the eight people in this office. ‘OUR @mPUTER ToRDEREP Qe BROKE DOWN, 5 Oro yo Ghiby SENT 400 ic } WANT TO PLACE BERD) QML @ Which person 1 has received a bill which is too high? 2. is waiting for a delivery? 3 has received the wrong quantity of goods?... 4 wants to buy something, but can't? 5. would like to receive a cheque? .. 6 hasan IT problem? ... 7 is waiting for a call? 8 can't read a document... © Now match the responses below to the complaints in the picture. a. I'm sorry about that. I'll check with the transporter... b_ Ido apologize. I'l dispatch the missing items today... € One moment, please. I'll connect you to the Accounts Department 4 e Sorry about that. I'll send it again. Yes, I'm afraid there's only one person there today. Would you like to fax the detals? 'm sorry to hear that. I'l inform the IT support department immediately 1 do apologize. I'll send you a credit note for the difference. I'm sorry about that. I'll ask him to call you immediately. ve 110 Dealing with problemsBi Listening cal yo LANGUAGE NOTE in ten to fifteen minutes. © A customer calls Stephanie Rowe at Benn Distribution, Listen to the frst part and complete the memo. BENN DISTRIBUTION LTD Bee Customer Service department BENN Complaint Form Caller nn Order No. ssn Description of goods .. Problem .. Action. Company. Bs @ inthe second part, Stephanie Rowe calls back. Listen. Where are the instruction manuals? What does she offer to do? © Complete these extracts from the two dialogues. Who says each sentence: Stephanie (S), or the customer (C)? Listen again if necessary. . once again. we found them here in - our factory. Responding to complaints 1 Giving bad news 3. Promising to do something Tm sory, but we found the missing Tl ook into the problem. items herein our factory. Tl dispatch the missing items todoy. Tm oft Pn pa them 4. Offering todo something Would you tke me to send it by 2 Saying sony express mail? Im very sory about that. Shall I send it today? do apologize for the mistake. Dealing with problems 111Speaking D Reading 112 Dealing with problems Discuss these problems on the telephone with a partner. Student A, use the information below, Student B, turn to File Y on page 154. You are Gloria Powell, Accounts Manager at SIMCO. 1A dient phones you about an invoice. Ask for the invoice number and date. Promise to look into the problem, and ask when you can call back. 2 Call back. Apologize — the invoice is for $800, not $900. Promise to send a new invoice. You are John Miller-Jones. You are still waiting for an order of 150 champagne glasses from Funglass Inc. 1 Call Angelica Geraldo, Sales Manager of Funglass Inc. Explain the problem. Offer to send a copy of your order form. 2. Ms Geraldo phones you back. Your address is 149 East River Drive, Trenton, New Jersey. Ask if it’s possible to deliver tomorrow. Read this e-mail. What is the problem? What does Ms Shining want Ms Geraldo to do? I tried to phone you all morning, but your line was constantly engaged. Yesterday evening we took delivery of 350 champagne glasses from your company. However, when we opened the boxes, at least a thd ‘of them ware broken. As our conference on stress management starts tomorrow, | would be grateful if you could send some replacement ‘lasses today. Proase give this matter your immediate attention. ook forward to hearing from you. Diana Shining Look at the phrases on the left from the telephone dialogue in E. Which phrases in the e-mail are used to say the same thing in more formal language? Telephone dialogue E-mail They arrived ieee : Can you send ..2 san Can you look into the problem? Speak to you soon. Now change these sentences from letters into more informal telephone language. 1 We would like to apologize for the delay. . 2 Took forward to meeting you on 23 January. $0 nn a . 3 I regret to inform you that your order will be three days late. Im. : - 4 Lwill be pleased to send you some more information, if you require it. Shall. soon? 5. Thope you will have a pleasant trip to the USA.@ Ms Shining isn't answering her phone, and it is impossible to speak to her. Write an e-mail in reply to hers. Use the formal letter phrases in @ to help you. G Speaking Work in pairs. In this game, you have to try to complete a row of four squares — horizontal, vertical, or diagonal ~ before your partner does. To ‘win’ a square you have to make a sentence or question, 1 Take it in turns to choose a square. (73 squares are telephone conversations. squares are face-to-face conversations. 2 Ifitisa (Z% square, look at the corresponding question in the (24 list below. If it isa JQ) square, look at the corresponding question in the [JQ] list. 3. To answer the question, use one of these structures. Shall...? Canyou...? I'll... Present continuous (I'm... -ing ...) Would you like me to...? Could you... ? 4 If your answer is correct, you win the square. Write your initials in it. 2 SQUARES 1 You are calling someone. He's not in the office this ‘morning. What do you say? 2. You're calling a hotel. Ask if ie’s necessary to confirm your reservation by fax. 3. Acaller wants to speak to Mario. He's not there. Offer to do something. 4. Someone suggests a meeting con Tuesday. It’s not possible. Say why. 5. The line's engaged. Ask if the caller can wait. 6 Accustomer asks when you can send a brochure, What do you say? 7 You're on a business trip. ‘Ask a colleague to fax you this month's sales figures. 8 You are arranging to meet a colleague in your town, but where? In his / her office, or in yours? Ask your colleague. UD squares A You or your colleague have to C You need to make 200 F You're in a restaurant. Order meet Mr Andros at the airport. photocopies of a document. Ask your meal. Who's going to do it? Ask your a colleague to do it. G Talk about three appointments colleague. D Aska friend about his plans for or meetings you have next week B You're meeting a friend at the this weekend, H You need to wash your hands airport. Her suitcase looks very E Your visitor says it is hot in your. before dinner. Ask your visitor heavy What do you say? office. Offer to do something. to excuse you for a minute. Dealing with problems 113Unit 10} People at work Vocabulary Communication skills Vocabulary Bi Reading 114 People at work ng and recommending ____ 10.1 Suggesti Managing a small business ‘Making suggestions Giving advice Use the definitions below to complete the word square. The first letter of each word is given. to send by post (often in large numbers) a special reduced price offered to good customers to change the location of your business (or home) a regular payment for the use of a building the total sales of a company the people who work for a company buildings and / or land used by a business ‘a contract to use a building and / or land for a fixed period of time other companies who are trying to sell the same goods as you to promote or publicize a company or product 10 |D y 7 ] +— c WOwWAN DU BWNnN = 4 @ Look at this extract from a business magazine. Owners of small businesses write to Dr Biz to ask for advice. Read the first two letters and answer the questions below. 1 What kind of small business does the writer of each letter have? 2 What decision does the writer of letter A have to make next month? 3 What does the writer of letter B want to do?Dear Dr Biz lam the owner of a restaurant in Cambridge where | serve traditional English food. During the day we get a lot of business from coach parties of tourists. ‘We are very busy, but our prices are low because there's a lot of competition for the lunchtime market. In the evening its very quiet. The restaurant has a cellar downstairs which is not used. | pay a high rent because we are in the centre of town. Next month | have to decide if | want to renew my lease. Do you think we should move to cheaper premises further from the town centre? Francis Beaney Cambridge, England Dear Mr Beaney, I would advise you to introduce some changes to your menus. Then you can increase your prices. How about offering more European food and not just English dishes? I don’t think ‘you should move because town centres are ‘always popular. Perhaps you should use your cellar for private parties and offer discounts to local firms. Why don’t you mail some local companies and see what they say? Dr Biz Dear Dr Biz My husband and | run a translation agency. We work from our home, which is outside Essen (Germany). We have a staff of three translators - one for English, French, and Russian. Some weeks we are very busy and other weeks we have little work. Our turnover ‘90¢s up and down. When business is bad, we advertise in local newspapers, and we mail companies in Essen once a year. Unfortunately, the response to our advertising isn't good, and we can't afford to spend any more. How can we get more business? Astrid Heiner Essen, Germany © Now read Dr Biz’s advice to Francis Beaney. Do you agree with what he says? Underline the structures that he uses to give advice, e.g. How ‘about? Which ideas does he strongly recommend, and which are just suggestions? © Work with « partner. Use the sume express to give advice to Astrid Heiner and her husband in Germany. People at work 115Listening LANGUAGE NOTE 116 People at work Dr Biz also has a radio phone-in programme, where he answers people who have written to him. He is speaking to Astrid Heiner, the writer of the second letter in EY Dr Biz makes five suggestions. Listen, and complete the left-hand column below, as in the example. Suggestions “| Responses 1 Z.think, you should Use your present customers more Tm | rertsing our agency on he about tat Internet? wut of offer language training courses in the their companies? wy that’s a... soenenenone OFFEF MoFE UnUSUAl languages. looking for specialist translators fon the Internet? @ Listen again, and complete Astrid Heiner’s responses to each suggestion. What reasons does she give for each response? Number the responses in the right-hand column from the most positive (1) to the most negative (5) Making suggestions 11 For making strong recommendations we use these expressions. You should / you shouldn't recruit any more staff. T think / don’t think you should advertise on the Internet. T would advise you to offer other languages. 2 To suggest other possibilities we use these expressions. What about starting a language school? How about looking on the Internet? Why don't you mail some companies? 3 To respond to suggestions we use these expressions. That's a good idea. That's out of the question, That's a possibilty. I don't think that’s the answer. ‘Tm not sure about that.O Speaking @ You and your partner are managers in the same company. You have a number of problems. One solution is suggested for each problem. Think of some more. Problem Solution Other ideas Your best salesman has Offer him more money. an interesting job offer from your competitor. You spend a lot on Reduce your prices. advertising without increasing sales, If you introduce a Let her leave. no-smoking policy your financial director will leave Your biggest customer Just say ‘no’ wants a 5% discount, ‘and your company has 2 no-discount policy. The boss is seventy-two Arrange a party to and has been in charge celebrate X number for too long. of years. © Now discuss each problem following these guidelines. Use the language from the Language Note. A B Explain Suggest 2 solution. a el eee tp Accept the ides. . Yes, that's a good idea. a or feet ie ade en Give an altemative € solution. Tm not sure about that. How about ... Gi Speaking ‘Work in pairs. Both of you have some business problems. Take it in turns to tell each other about your problems and to offer advice. Use the expressions in the Language Note to give advice. Student A, turn to File U on page 152 to find out about your problems. Student B, look at File Z on page 154. People at work 11710.2 Responsibilities and regulations Grammar Modals of obligation ‘Asking and giving permission Vocabulary Company regulations 1 Reading Listen to two people describing their jobs, After each sentence try and decide what jobs are being described. Job 1 Job 2 Roger Penn does both these jobs. Read this article about his company, Lloyds TSB, and answer these questions. Why do banks have to be open 24 hours a day? What does this mean for the staff? ‘What are the advantages for Roger Penn? ‘What are the advantages for Mr and Mrs Cox? in Britain problem — how to have enough staff them. Banks now have to stay open all day and all night to deal with customers calling them by phone or the Internet. Many banks now offer flexible working hours to all their staff at all levels. ere mm a Ca uu Rac ea) Re rea RM ae omen eee cat Bee oa eee OT ay enh ee Leg Ce RO ME RL ce Ce a ae ee ee Le Cr ae ee ee ee ena) CRS aac) Ree Me Rene Eno RU eR’ Cee mene 118 People at workO Listening ® = @ Listen to this interview with Roger Penn. What expressions does he use which mean the following? 1 It is necessary for me to be at the bank for twenty hours. Thave 10 2 It is possible for me to train or referee in the afternoon. ean 3 It isn’t necessary to be there in the afternoon. I don’t have to : 4 Iris necessary not to be too friendly You can’t ‘What is the difference between Roger Penn's customers and the players he referees? Speaking @ What are the advantages of working part-time? Make sentences using can and don't have to and the ideas below. spend time with your family Monday to Friday continue your studies have more time to relax always work eight hours a day have two different jobs develop a hobby choose one employer for life work with the same people all the time © Can you add any disadvantages? Use can’t and have to. LANGUAGE NOTE Permission and obligation 1 To ask for and give permission we can use can or the more formal be allowed to. You can vote in the UK when you're eighteen. We can't smoke here. Can I go early? ‘No, you can't. We're allowed to work at home. Tm not allowed to smoke at work. ‘Am Tallowed to have a holiday in July? No, you're not. 2 To talk about obligation we generally use have to. ‘Do you have to go the meeting? ‘She doesn't have to work late. Do I have to wear this uniform? No, you don't. 3 For very strong obligation, we use must or mustn't You must stop at the red light. You must switch off your mobile phone on a plane. You mustn't argue with the referee. People at work 119DD Speaking Bi Reading 120 People at work ) Think about your own job. Work with a partner and take it in turns to describe your job to ch other, using the expressions below. Talk about, hours, dress, languages. customers, smoking, company cai Ican Tm allowed to Thave to Tcant Imnotallowed to. ‘don't have to Look at the photos a-f below. Match them with these jobs. 1 pilot 4 architect 2. waiter 5 receptionist teacher 6 journalist What are the advantages and disadvantages of each job? eg, Pilot — He 4 lot and visit interesting places. — He has to be away from his family an trave What are the advantages and disadvantages of your own job? Tell your partner. Match the words in 1-9 with their definitions, as in the example. 1 pick up (the phone) a the way you look 2. punctuality b your desk and computer 3. break matching jacket and trousers / skirt 4 d_abeard or moustache 5 appearance being on time 6 facial hair £ time off for a coffee 8 work station h answer 9 hang up i time away from work© Gregorio is a company which distributes office stationery. Read the company’s regulations for its employees and see how many are similar to your company. Would you like to work in a company with these regulations? Customer Care Penne Cres All phones are to be answered within three rings. happy to speak to the custo Introduce yourself se the customer's name as often as possible No facial hair. Smart dress means a smart mind, Tidy desks at the end of the day No food or drink in the office No smokin, A short break is a good break No personal photos. No personal telephone calls. Absence is bad news for you and your custom © Anemployee at Gregorio is helping a colleague to understand all the regulations. Listen and complete her explanations. 1 You have... 2 You must en 3 Thave 4 You have 5 Ihave 6 Wearen't un fi Speaking @ Work in pairs. Explain the other regulations relating to personal appearance and to the office to each other. Make sure you use the verbs have to, can, be allowed to, and must correctly. When you have finished, exchange your ideas with other students. Then explain the rules of your own organization. @ You and your partner are taking over a company. What ten rules will you introduce immediately? Discuss your ideas and write them down. Gi Reading > 4 Look at these signs. What do they mean? Where would you see them? People at work 12110.3 Checking and correcting information Vocabulary Communication skills Pronunciation 1B} Listening a DDDDOREDORA ‘Name of company: ‘Address: Telephone: Action 122 People at work Ordering and supplying Clarifying information Letter writing Contrastive stress @ Stephanie Strahl is a lawyer in Geneva. She wants some new furniture for her office. She phones Laporta, a furniture company in London. Note her details on the pad below. © The next day the brochure was sent with an accompanying letter. Read the letter and find three errors. Ms Stephanie Strahl 14 October 2001 STRAHL & FIRONI 30,Avenue de Frontenex CA-1207 Geneva Dear Ms Strahl Following our conversation please find enclosed our latest brochure. You will see we have a full range of office furniture to suit all budgets. You will find the Literatura range on pages 23-25. ‘Thank you for choosing our company. We look forward to being of service to you. Yours sincerely Antonio Laporta Antonio Laporea © Answer the following questions L Why does Antonio Laporta write Ms Strahl and not Mrs Strahl? Why Yours sincerely and not Yours faithfully? Which expressions in the letter mean the following? a am sending b_ awide selectioni Speaking LANGUAGE NOTE __ @ Stephanie wants to compare products and prices before she places an order, so she asks her colleague to phone some other furniture companies. Complete the dialogue below with the following expressions. Then listen and check. Sorry, that’s Go ahead. That's right. Have you got that? ve got that. Goon. ‘I didn’t catch... Can Tread that back to you? ‘A: Would it be possible to send me a brochure? B: Yes of course, Let me take your details. A: Ready? B: Yes A: My name's Daniel Aubert. 8: Sorry, A: Aubert. 8: Daniel Albert. ‘A: No, it's Auber : OK your last name. -U-B-E-R-T, ‘A: And my phone number's 00 41 22 78 8: 500 41 22 .. 78.24 60 B: Yes, I think so . 72.0041 22.78 24 60 94. A SH. B: Sorry, 54. & © Now have similar conversations with a partner. Take it in turns to give: = your name and telephone number — accredit card or identity card number with expiry date or issue date — the make of your car and the registration number. Correcting and checking information 1 Here are some expressions we use on the telephone when we are noting formation. Person giving information Person noting information Ready? 0 ahead. Have you got that? Te got that. Go on. That's right. Tm sony, I didn’t catch that. That's al Can I read that back to you? 2 When we want to correct someone, we stress the word or part of a word we are correcting. You work for IBM, don't you? No, I work for Compaq, actually. You were bom in 1958. No, in fact I was born in fifty-seven. ‘She's German, isn’t she? No she isn't, she’s Dutch, 3 To show you have understood, use these expressions. OK. Tve got that. Right. People at work 123G Reading © Stephanie receives a quote from Laporta, 1 What items of furniture does she want? 2 What is the total price of these items? 3. What does she have to decide about them? 4 Ifshe accepts the quote what does she have to do? rea ‘Customer: Strahl & Sironi By Fax Quote Items 1x Literatura desk £690 180mm x 150mm. 1x Two drawer fling cabinet B10 ‘Available in beech or cherry Sub-total £1000 vat £175 Transport £50 Grand total £1265 Delivery time 4-6 weeks. ‘We hope this offer suits you and we lock forward to processing your order: Please confirm in writing. © Work in pairs. Take it in turns to read the following information aloud and correct each other, if necessary. When correcting, don’t forget to stress the information you change. Stephanie is a doctor. She lives in Munich. She wants to buy some stationery. . Laporta is in Penny Lane. ‘The desk costs £790. It is one metre sixty. The filing cabinet costs $310. Ithas four drawers. . eyauewne 124 People at workDListening i writing fl Speaking a Stephanie calls Laporta back. Listen and answer the following questions. How much of a discount does Stephanie get? Why does she decide to order a chair? Why does Laporta say he can't give her a discount for the transport? When does she have to pay? How will Stephanie confirm the order? Stephanie sends Laporta an e-mail. Read it and put the sentences in the right “Stephanie Strahl Furiture order Stephanie Strahl. Thank you once again for improving your quote, and Dear Mr Laporta, and payment at thity days from today. | look forward to receiving the goods in due course. The price agreed was £1000 (ex VAT), with transport costs of £90, You promised delivery within thity days. Yours sincerely | am writing to confirm my order for one Literatura table (180cm), a two drawer fling cabinet in cherry and one Clo chai. Following our phone conversation today, Work in pairs. Student A use the sentences below. Student B turn to File AA on page 154, Take it in turns to read your sentences to each other, and correct any information you hear which is wrong. Make sure you stress the information you are correcting, Use the expressions in the Language Note on page 123. The legal age for voting in most countries is eighty. New York is the capital of the USA. ‘There are 60,000 people in the UK. Ferrari is a famous French company. ‘The President of the USA lives in a greenhouse. People at work 12511.1 Recruitment processes aaa cae Grammar Vocabulary Communication skills 1 Speaking Verb + ing Personal qualities Talking about likes and dislikes © Write these verb phrases in the correct place inthe diagram below Tdon't really tike I don't mind I really enjoy Ihate I quite like © Read what the five people below think about their obs. Match the sentences 1-8 with the pictures a-e ir 126 Getting a job 1 T hate ling clients they need to invest in new hardware. My job is to find software solutions, but it's not always possible. 2. [really enjoy working with figures, so this job is perfect for me. 3. I don't mind driving long distances. I’ tiring, but if I don’t visit customers regularly, our competitors will. 4 I don’t really like working at nights. On some nights I have three or four calls fora few seconds 5 I quite like receiving visitors. I usually only speak to the: on the phone, so it's nice to meet them in person, © Look atthe expressions in italics shove. Each one is followed by another verb ‘What form is it in?LANGUAGE NOTE Verb + -ing ‘Verbs used to talk about general preferences are usually followed by another verb ‘ending -ing. T hate working late at night. He enjoys meeting young people. They don't mind travelling long distances. @ Now think about your own job. Make similar sentences about aspects of your job that you like and don't like, Exchange information with a partner. B Vocabulary @ Here are three extracts from job advertisements. Which jobs in Bare they describing? We are looking for outgoing and persuasive young people who are good Do you like working with with words. The post requires long hours ideas? We are looking for of travel away from the office, so you creative people with a good must be energetic and independent. knowledge of database management systems. You must be able to work well Are you good with independently or as part of a figures, patient and team on large projects. attentive to detail? You will start as a junior clerk, but we offer you the opportunity to make quick progress in our firm, @ Now match the definitions (1-10) with the correct adjectives or phrases (a~j), as in the example. 1 wants to get to the top a sensitive 2 thinks of other people's feelings b outgoing 3 doesn’t get angry or irritated quickly © independent 4 can work alone attentive to detail 5 open and friendly e energetic 6 doesn't mind changing his / her habits £ ambitious 7 doesn't get tired easily g adaptable 8 can change people's opinions hh patient 9 can produce new ideas i creative (0 regularly checks the quality of his / her work i persuasive © Write a short description of someone you like (or hate!) in your personal or professional life, e.g. My last boss was very energetic. He worked about 12 hours a day: He was a patient man, who always had time to talk to us if we had a problem. Getting a job 127Listening @ Piet Smout works for a company which finds jobs for English-speaking people ‘who want to work in other countries. Listen to the first part of an interview with him, and answer the questions. 1 In which parts of the world does the company find jobs? 2. What kind of jobs does it find? Give three examples. 3. What does Piet Smout's job consist of” 4 Whyis it important to spend a long time in each company? © Now listen to the second part, and complete this table. What he likes about What he distkes about Necessary qualities for hisjob his fob working abroad © Do you agree with the qualities that Piet Smout mentions? Can you think of any other qualities necessary for someone working abroad? Look again at the list in DD Reading © Look at this advertisement from a jobs website and answer the questions. 1 What job is it for? Is it well-paid? 3 Where will the person work? 4 What qualifications, experience, and personal qualities will the person need? 5. If you're interested in the position, what do you have to do? jobs@execnet.com Salary: $90-110k + stock options Ref: B112 Location’ Lyon, France Agerange: 35-50 Qualifications: Qualified doctor preferred Degree in Business Administration or similar Good level in three European languages, including English Are you ambitious, energetic and adaptable? Based in Philadelphia, we are a leading American manufacturer of medical equipment. We are looking for someone with wide experience in the medical or pharmaceutical industry to manage our new European sales operation. You should have at least 10 years in the medical or pharmaceutical industry, of which five years in management. Please e-mail CV and covering letter to jobs@execnet.com. © Now write a similar advertisement for your own job. If you don’t work at the ‘moment, choose a job you would like to do, 128 Getting a jobBi Vocabulary @ Here's a description of a typical procedure for recruiting a new manager. Complete the gaps in the flowchart with the phrases below. invites 12 candidates for interview attends the interview makes a final selection applies for the post resigns from his / her present job makes a shortlist 3 sorts the applications 7 invites four candidates for a second interview Y © Complete the word-building table with words from the box below, as in the example In the ‘person’ column, you will sometimes need two words, sometimes none. employer -interview- interview applicant shortlist employment application advertise employee advertiser shortlist advertisement interviewer apply for resignation resign employ “interviewee Verb Noun Person interview interview interviewer / interviewee © Which words in the list in @ would you use to complete these sentences? Sometimes you will need to change the form. for this job from 3,000 people. 2 Tsaw the _ for this post in the Sunday Times. 3. OK, I think we've said enough about Mr Downing, Can you call the next z 1 We have received 4. When she was offered the new job, she sent a letter of. old 5. Were you for the job? No, I didn't even get a first 6 Nobody in the company .--m for the job, so they had to the post in the newspaper. is very strange. He had six jobs between from all of them. 7. His recent history of .. 1990 and 2000, and he . Getting a job 12911.2 Applying for a job Grammar Present perfect and past simple Finished and unfinished actions Vocabulary (Vs and covering letters Communication skills Talking about professional experience Luis AntOnio de Oliveira is applying for the job advertised on page 128. Read his letter of application below. In what ways is he a good candidate for the post? LT) Jobs@execnet.com Ls Antnio de Olvera “Job application: your reference 8112 Dear Sir or Madam, |. am wilting to apply for the post of European Sales Director advertised on your ‘Execnet’ website. 11am 48 years old, Brazilian, with a medical degree from the University of Sao Paolo (1982), and a ‘Masters in Business Administration from the University of Los Angeles (1988). I joined my present company, AVRC Pharmaceuticals, in 1997. After two years as Marketing ‘Manager for South America, | moved to Mactid to take up my present position as Regional Director for Southern Europe. Before joining AVRC | was in charge of clinical trials for new drugs at Mecilab, where | spent five years. | also have four years' experience as a research scientist for new drugs, frst with Schering Plough (1988-91), then with Merck (1991-92). My professional experience also includes four years as a doctor working for a medical charity in Peru, before leaving to start my two-year MBA course. ‘Concerning my language ability, | am fluent in English and Spanish, and | am currently folowing an intensive course in French. | am hard-working, creative, and ambitious, and after a number of years with the same company, | would appreciate the opportunity of a new challenge. | ook forward to hearing from you Yours faithfully Luis Anténio de Oliveira x % @ Look again at Luis’ letter and take turns with a partner to describe his career. Complete the time line below with details of his professional experience. AVR Marketing Manager 1 92 93 94 95 «9G 97 98 Og 130 Getting a job© Complete Luis’s remarks about his career, then answer the questions using the same structures. Past simple + in or ago 4 When did he leave Peru? 5. How long ago did he resign from Schering Plough? 6 When did he move to Europe? I graduated from medical I started my MBA ...... years ago. Past simple + for or from ... to 4 How long did he work for Schering Plough? 5. How long was he in charge of clinical trials? 6 How long did he live in Peru? T worked for Merck I 2 at the University of Los Angeles from 1986 to 1988. Twas a research scientist, 3 years. © Read the Language Note and then: 1 Complete sentences 1-3 below with the verb indicated, and for or since. 2. Answer questions 4-6 with complete sentences. LANGUAGE NOTE The present perfect 1 The present perfect is formed with the present simple of the verb have, and the past participle of the main verb, For a list of irregular past participles, see page 157. For regular verbs, the past participle is the same as the past simple form. €.g. to work ~ he worked ~ he has worked. 2 We use the present perfect to talk about an action or a situation which started in the past, and is not finished now. He's (he has) lived in Europe since 1999. (And he tives there now.) ve worked for this company for five years. (And I still work there now.) They've been married since 1985. (And they're still married now.) 3. We use since with a moment in time, and for with a period of time. since 1992, since June, since two 0” clock Sor seven years, for a month, for half an hour Present perfect + for or since 4 How long has he lived in Europe? 5 How long has he been Regional Director for Southern Europe? 6 How long has he worked in the pharmaceutical industry? Getting a job 131Listening Dl Speaking 132 Getting a job Luis Ant6nio de Oliveira meets an old friend at Madrid airport. Listen to their conversation, How do they know each other? What do we learn about Bill Pitt? Complete these notes. Listen again if necessary, Present employer .. since Married to . First met his wife LIVES i scseneseeernetnene Moved there in since . ‘The present perfect tense is used to make a connection between the past and the present. We sometimes use different verbs to talk about when an action began (past simple tense) and its duration (present perfect tense) Complete the missing sentences using the verb indicated, as inthe example. Past simple resent perfect _ a 1 got married in 1987. Tve been maried since 1987. (be) She joined AVRC in 1999. seme (WOTK) (move) They've lived here for 20 years. He met his wife three years ago. (know) prcacaaoa sue (start) Ive had this job since January. (be) We arrived here about an hour ago. Now answer these questions. 1 How long have you lived in your present home, and when did you move there? 2. How long have you known your English teacher, and when did you first meet him / her? 3. How long have you been in this classroom, and what time did you arrive? ‘Work in pairs. You're going exchange information to complete the CV (curriculum vitae) of another candidate for the post of European Sales Director. 1 Make alist of questions you have to ask to complete the missing information, eg. When was she born? 2 Ask your partner your questions and answer his or her questions. When you've finished, discuss the following: a What similarities are there between Luis Antonio's and Andrea's professional experience? b_ Who do you think is the better candidate for the job? Look again at the job advertisement on page 128. Student A, look at the CV opposite. Student B, look at File CC on page 155.1 Writing CURRICULUM VITAE \ Name: ‘Andrea Paganini Date of birth = Nationality British / Ieaan Marca status: Married 1987 Obtained Degree in Pharmacology, University of London 1934 (Obtained Diploma in Marketing Studies ~ London Instxute of Marketing (osu = year correspondence course) 19... = 1988 University of London Hospital Research scientist in Pharmacology unit 1989-1991 European Commission, Brussels Participated in European Community Drug Development Programme, co-ordinating and financing projects between hospitals and European pharmaceutical companies. 1991 ~ 1998 AAVRC Pharmaceuticals, Milan, Italy AAs Head of Research (uu. years), | was responsile for the development of a new range of anti-depressant drugs. | then worked as Marketing Manager for aly (4 years). 1998 — present Pharmaline, Paris Pharmaline sells pharmaceutical products over the Internet, I joined the company as a product consultant. Since | have been Marketing Manager for Europe. Ee English / Italian (native speaker) one (fluent) DS Skiing, tennis, Modern European literature, architecture Write a short CV for yourself. Use Andrea Paganini’s CV as a model. Getting a job 133,11.3 Staff profiles ‘Match 1-7 with a-g to make seven sentences. 1. You can sometimes take early 4... to another part of the same retirement... company. 2 You resign from your job - b ... bya new company. 3 You are transferred ¢... if your job no longer exists. 4 You are dismissed ... 4... between 60 and 65. 5 You usually retire... ... to take up a position in another company. 6 You are made redundant .. f between 50 and 60. 7 You are taken on... g ... if your job performance hasn't been satisfactory. D Listening GQ @ The administrative department of a company is trying to reduce its staff by 10% this year. The Personnel Manager is discussing the new staffing figures with the Head of Administration. Listen and complete the table. Have they achieved their objective of a 10% reduction? Last year This year Total at start of year 564 600 New employees 60 Transfers to other divisions Resignations Redundancies 0 Dismissals 2 Early retirement Retirement Total at end of year 600 @ Listen to the first part again and complete this extract. 1 Which tense do we use when the time mentioned (last year / six months ago) is finished? 2. Which tense do we use when the time mentioned is not finished (this year)? 134 Getting a job© Now describe the other changes between last year and this year. Continue as in the example Last year the company transferred This year they have LANGUAGE NOTE Present perfect and past simple 1 We also use the present perfect when the time of reference is not finished, even if the action itself is finished, ‘We've taken on sixteen people this year. (But we'e only in August.) He's written three letters today. (It's only 4 p.m. now.) In my professional careet, Tve worked in three foreign countries. (I'm only forty now, so my career is not finished.) 2 Compare the time expressions used with the present perfect and past simple, Present perfect Past simple Te worked .. Tworked . this year / month / week last year / month / week today yesterday since 1997 in 1997 in the last ten years ten years ago recently «long time ago Speaking @ A candidate is attending a job interview. Match questions 1-4 below with his / her answers. 1 Have you ever had a difficult boss 2. Have you worked abroad in the la 3 Have you ever managed a team? 4 Have you studied any other languages apart from English? five years? Pe eae) Peary eee Pee east Te noe eee So ere ad eee) Cun ocd Pa "Yes. In fact that’s Sere DS ricd ecg Which tense is used for the questions? Which tense is used for the candidate's swerst Getting a job 135UT anima 12.1 Changing careers The world of work Grammar Revision of tenses Vocabulary, Work Pronunciation Word stress 1) Reading ° have no job ‘monthly pay "Twenty years ago... ‘most people have started / started’ work around the age of twenty and retired / have retired” at the age of sixty-five. Normally they worked for the same company all their life. In the last twenty ears things are changing / have changed®. Today people often work / are working* for different employers, many are sei-employed and many, Unfortunately, are unemployed. Companies | employ fewer people and many processes computerize / are computerized®. Peorte change jobs for diferent reasons. | was forty ‘says Jiirgen Klimmer, an IT engineer. ‘I liked my job, but the prospects werent good, and there was very litle chance of promotion | ead the papers and wrote one or two letters, One day got a telephone cal and an after for Lufthansa | said immediately, ‘Til / ® take it’. The job offered a better salary and excelent prospects, but | had to move which ‘was a problem for my family.’ Jargen took the job and is / has been? with the company for the last three years. 138 The world of work ind words in the text below which have these meanings. stop working at the end of your career work for yourself lose your job usually for economic reasons a move to a better-paid or more important job in the same company ‘opportunities to make progress and improve your position a meeting between a candidate and a potential employer a company which finds jobs for people and people for jobs an arrangement for two companies to join together EETICEETTEICIE, an accountant in Milan, was less fortunate. am / was® made redundant six months ago. | ‘am over fifty and itis hard to get another job. People think | ‘am too old. | read the papers every day, | have written / write® alot of letters of application in the last few weeks, Next week J will go /1'm going!® to Turin for an interview but, lam not confident. if they offer me the job I will / would" take it but the salary is not really high enough’ lives in Madrid. Shei a secretary with 2 pharmaceutical company, but she is looking / oaks" for another job. She has registered ata recruitment agency. like my job but there was a merger between my company ‘and another one last year. lam employed by a large multi- national now, instead of a small Spanish fm There are too many people in my department now, and II would'® probably eave quite soon. [CEEOISIEEE ves in Prague where he works for himself." worked / have worked'* for a car manufacturing company for six years. | iked my job, but | had a bad relationship with ‘my boss and | wanted to be more independent. In 1995 | left to start my own business. tis very stressful, but | lke it. At least | now that | am responsible for my own future. | | | | } |Speaking @ Read the article opposite and choose the correct form of the verbs in italics. © Look at the text again and answer these questions. 1 Which of the people in the testis a unemployed b employed employed? Why did Jargen change companies? Why is Sergio looking for a new job? What is Patricia's problem? Why did Karel start his own business? 3 4 © Complete the table below with an example sentence from the text. Active form Use Example from text Present simple Regular repeated actions or situations Patricia lives in Madrid, Present continuous _—Present actions Future arrangements Future with will Predicting Stating a condition Decision Past simple Finished actions Present perfect Unfinished action or time period begun in the past Passive form Present simple passive Situations where who Past simple passive is / was responsible is unknown or unimportant The world of work 139© Work in pairs. Use the information in the text to ask and answer the following questions about Jurgen, Patricia, Sergio, and Karel 1 What /do / Patricia? vat. she.is looking. fer. es sone another job. What / do / Jurgen? . w» Lufthansa, 3 Where / go / Sergio next week? Turin 4 How long? ... for six years. 5 How long? for three years. jin 1995, a lot of leters. 8 Where? at a recruitment agency 9 Who / Patricia / employ / by? .-a large multi-national, 10 When / make redundant / Sergio? six months ago. Listening @ Sergio Laguardia is looking for another job. He is interviewed by a business magazine about the problems of being unemployed. Look at the interviewer's notes and predict her questions. married? Wire / work where? wow (omg? How/lose joo? pow long unemployed” © ‘Nove listen. How does Sergio answer the questions? Make some notes 140 The world of workDD Speaking @ Here is some advice for someone who is unemployed and looking for a new job. Look at these ideas and say if you agree or disagree. Can you think of any other advice? ' sh eh if nies to more. 8 You seat lke the ist job you fered. ! for ° tee egies ta 4 You should like English or using ‘eaten arc. ape umes © in the second part of the interview Sergio talks about his experience of ‘unemployment, Listen and tick (¥/) the things in the list above that Sergio himself is doing to find a job. Gi Pronunciation @ Look at some of the vocabulary from this unit section. Put the words in the correct column according to the stress pattern, as in the example. unemployed accountant manufactured company recruitment optimistic pharmaceutical —_ psychology “interview redundant —_ psychological responsible information secretary fortunate confident interview. Listen and check your answers. Mini-dictation, Write down these sentences, Then read them aloud with the correct stress. The world of work 14112.2 Work environments Grammar Vocabulary 1 Listening 142 The world of work Too and not enough Computers, Rebecca Long is a market analyst. Johann Koops does the same job. They are both being interviewed by a business magazine. Listen to the interviews and complete the table below. Rebecca Johann Place of work Type of office Hours Lunch Equipment After-work activities In pairs look at these remarks. Who makes them? Mark them (J) Johann or (R) Rebecca, 1 In fact sometimes there is too much information. 2. My wife thinks it’s too late! 3. This gives me enough time to go and pick up the children, 4 Ifyou don't arrive early enough you don’t get the best places. 5. It’s not really big enough for me and all my equipment... 6 Sometimes it's too quiet in my office. 7 When Thave enough data I write my reports... 8 9 Because in an office there are too many distractions. My doctor says I spend too much time in front of a screen. © Look at the sentences again. 1 Where do we put enough? Before or after a noun? What about adjectives? 2 What kind of words can we put after roo?LANGUAGE NOTE Bi Speaking Too / not enough Too 1 Too means ‘more than necessary. It is used in front of adjectives and adverbs. He didn’t take the job because the salary was too low. ‘She couldn't do the job well because she worked too slowly. 2. Too is also used in front of much / many when the quantity is larger than is, wanted, There were too many people on the first day so I went back the next day. ‘didn’t get the job becouse I asked for too much money. Enough 11 Enough means the ‘right amount. Not enough means ‘less than necessary. It is used after adjectives and adverbs. ‘She wasn't ofd enough to vote. He didn’t work hard enough so he failed his exams. 2 Not ... enough is also used with nouns. Enough goes before the noun. I don't have enough money to buy a new car There's not enough space in this office for more people. @ We can say the same thing in different ways. Say these sentences in different ways using the prompts provided, as in the example. 1 Idon't earn enough. My salary ..is..f2e.l¢ 2 Myooffice isn't large enough. I don't have 3 She is too busy to see you. She has 4 He was too tense at the interview. He wasn't ... He wasn't young enough. He My computer is too slow It doesn't have He made too many mistakes. His English .. He laughs too much. He... @ In pairs talk about your own working or study conditions. What aspects are you not happy about? Use the ideas below to help you. A B Travel Homework Hours worked Exams Length of day Class size Office - size, number of people Social life Responsibility Teachers Salary Money Boss © Write down some sentences about your partner and tell the rest of the class. The world of work 143Vocabulary In Business Basics we have shown you a number of ways to lear, record, and revise vocabulary. @ You can draw a picture. Look at the picture below and label it correctly using the words in the box. keyboard — printer central unit screen scanner socket mouse mat mouse @ You can make a word chain or flowchart. Rebecca has to write a weekly article, and then send it to her editor with an ‘e-mail message. Complete this flow chart using the expressions below. send to editor connect modem save-any changes shut-dowa seen artine save document check spelling write article open application write e-mail message disconnect modem —-switeh-on-computer “T switch on computer 144 The world of work© You can record collocations and compounds as well as individual words. Add to the lists using the words in the box, as in the example. Some words can be used more than once. ‘open paste copy enter_—_word-processing database rename —attach_—print-_—_ spreadsheet La .werd-processing. application 3 to text 20. adocument 4 to a folder © You can record words in the same family. Complete the table below. Verb copy print | attach Noun copy, copier scanner connection | computer © You can write example sentences. ‘The table below shows some words from exercises 14. Complete the missing words for 2 and 3. Then write your own example sentences for 4, 5, and 6. 1 computerize 4 printer 5 scan 6 spreadsheet © You can do a mind map. Look back at page 29 for an example. Close your books and try and do one for COMPUTER. - monitor floppy disk keyboard document “ file The world of work 14512.3 Saying goodbye Grammar Functions review Communication skills Saying goodbye 1 Listening ita] Listen to these dialogues and match them to the situation described below, as in the example, the end of a presentation sun ending negotiations ¢ the end of a meal with a client at a restaurant d saying goodbye at the end of a sales visit... e f b saying goodbye to colleagues at the end of the day . saying goodbye to colleagues on an intensive language course BD Speaking @ Complete the dialogues below using these words. thank thanks speak see soon calling been coming acd ‘Well thank you for asking me. When will you decide?” Dec nd a See ce Bend Pee trac) ees Ue pau os ee A lovely day! Se ene See cL cred © Match each dialogue with one of the pictures above. © Practise the dialogues in pairs. 146 The world of workLANGUAGE NOTE 1G Speaking 1 It is the end of a party. Student B is the host, Student A is leaving. 2. Ina restaurant. Student B is Student As boss. 3. Itis the end of an annual conference. 4 Ibis the end of the day. You are leaving work. DlListening = a Polite goodbyes 1 Saying goodbye Goodbye (Bye). Good night. 2 Thanking and responding to thanks Thanks. You'te welcome. Thank you. Don't mention it. Thank you for everything / coming / It was a pleasure. the invitation. 3 Commenting on the event ts been very interesting / a pleasure. Te was mice to meet you / see you again. (face-to-face) Tt was nice to speak to you / hear from you. (telephone) 4 Referring to a future journey Have a good / safe tr / journey. Drive carefully. 5. Referring to future contact See you. ‘See you soon / next year / tomorrow. Speak to you soon. Til be in touch. You must come again. (host) You must come to us next time. (guest) ‘Work in pairs, Practise saying goodbye and thank you in the following situations. Student A Student B thank your host reply offer an invitation thank say goodbye reply comment on the meat agree offer to pay refuse the offer thank reply say goodbye ask about next year reply wish a good journey thank say goodbye say goodbye to your colleague say you are on holiday tomorrow reply ~ invite fora drink later agree ~ fix time for 7 o'clock agree - say goodbye say goodbye @ Listen to these prompts and reply in a natural way. e.g. Thanks for coming. Thanks for the invitation. © Now listen to the completed dialogues and compare the replies with your own answers. The world of work 147G Speaking Your English is now good enough to go around the world! Play in teams or pairs. Use dice or toss a coin to move forward. Each square asks you to make a sentence in English; (T) means ‘on the telephone’ If the expression is in italics you have to reply eer Rt ete co Sones Me oy eee cs jy aes / en ee en res Peer re) Preeennteys ree peat Paine T. 1 \ errs Prec to Leaning Leta Ce T Precrent) 7 ars = ie 4 Pree Pereeetrs eed erty Per oa) Pr Pore eas ne Preceac) j abu. FINISH 148 The world of workto what is written. If your answer is perfect you can throw again. If it is average you can stay on the square, but if it is inappropriate you must go back to where you came from! Your opponents will judge your answers, so speak and listen carefully. Peart Cnet for a coffee. Porat arenes aoe Invite a Ce eer Reece ee Rees Coens fadvice. erent (et / rg Rte as Comer err Pes Peace Pea erereny ecu | 7d i eee) F Use ifin a Ask a caller Crd Seren = to wait. (T) ers Pranic Srey cd f / ned cers perenne ©} use for Soe ee nas) oe ores Poti caer ated a ord Sora od for the ry eres eae eer oe = a ie The world of work 149Information files © In 1999 A had 600 shares = 60%. Bhad 75 shares = 7.59%. Chad 50 shares = 5%. D had 200 shares = 20%. E had 75 share @1 As12,000 B £1,500 C £1,000 D £4,000 E £1,500 2 Yes. D received £4,000 in dividends and his stake is now worth £40,000. He has to repay the bank. 3 A, with 6096 of the shares. 4 £15,000 EOE 1 Over 6,400 km 432.3 metres 14 kg. 3,926 m About 29 km 10.3 cm 7-10 cm aT IN THE CENTRE OF OLD BANGKOK Royal Princess Hotel 150 Files Goro ‘The answers are not in the same order as the questions. Can you match them? a You can’t take any alcohol if you are a Moslem. Non- Moslems can take six bottles. b You can’t take any plants or vegetables ~ they carry viruses. 1 kg. This country wants to protect agriculture, its ‘main industry. 4. Asmany as you want, but they must be disinfected. € Two litres, if you live outside the European Community. If you travel from a country inside the EU, you can take up to 90 litres. £ Ifyour personal jewellery weighs more than 100g you must eave it at customs until you leave the country or complete a temporary importation form. g As many as you want, but the total value must not be more than US $300. h One bottle of 57 ml. 170 rooms all with: © safe © minibar and refrigerator © air conditioning © TV (cable and satelite channels) © IDD international Direct Dial) telephone, Other facilities: ‘© Meeting and conference rooms © Business centre with computers, mobile phones, fax machines © Outdoor swimming poo! Fitness centre © Garden © Specialty shops Restaurants and cafés: ‘Mikado ~ Japanese restaurant Piccolo — Italian cuisine ‘The Empress — Cantonese cuisine Princess Cafe - Thai and continental cuisineao Name Arrive ‘Stay From =| Time =| Hotel Jack Scott 26.07 : Seattle 21.30 Sheraton Therese Blanc 27.07 4 nights Paris 20.30 Ramada Giovanni Costa 27.07 3 nights Rome 18,30 Sheraton Michel Lenoir 27.07 3 nights Geneva 20.30 Yoshi Omura 26.07 4 nights “ Patricia Lingwood 2 nights Boston 22.30 Ramada food and drink 230,929 THURSDAY 16TH JULY _ Breakfast mectig Lien Petaerra Playing golf we view Saud clent Meeting wth the Charmas With Mr Felipe muri Plane to Rome ee File G page 100 Estée Lauder headquarters in Switzerland, branches all over the world Nescafé coffee, Perrier mineral water, Kit Kats Company name: Nestlé Gre oe Here are the ‘down’ words for the crossword. Make Amel star oay became the took at my neta Thi ple ec on Wel that’ rest youspeakingatthecontrene? Son woman y the Aa char compare We ames of ews got vely happy oA: What ae you speaking about {sh Th day he tent of ‘hear that. 1 ‘A: Thats interesting. Are you going “May 1932 will become famous in Tegra else (CAs think this is my oor to the cocktail party? thehiieny of ae eee. Deel very good ick for today, A: What ate you doing on Thursday g There all mon ove Pars. It 0 the whi a gms 1 evening 2 the welt 938 ad sggnens Can reybody se chan igi! Frode Chirac andthe Wold ‘Fis how he percemageof a rade Chirac hands he {prac write eon a A Isthat ime? eWorld Chinponar hadan imeret connestion. For” A Danuta, bi Welcome back Did. B Speaking Football 2oor te gne 35% Thisziw "Youle a good ty ny f% A Hel ame. THis Tim Raton, inthehigydevoped coumuice- Yer thanat ai Twas ret ‘Are you going tothe conference? ‘Australas Hong Kong andso'on-~ 32S what was New York like beYes Lam. . 1 A:HK Of & Gas How can help nda he locking counties BAynospbuiTeaneting, ~ Bs loved it. People were relly B: Yes, On Friday morning help? diagram Ope” friendly, and Frade two or three Az What are you spain 8: Pett seat Diana percrge 4 ski verucilsontcts telyou Br Underground tan stems. Tain coma out ther ter AvThatsmuresing A yougSing Her eis busy Would you Junin pened ‘Ac Andwhatwerethepretentations tothe cockal party? Mew le column ‘segment ket 0: No, Fem not five. B: No thanks, Il call later. ‘Wal actully ihe als hat} p+: What are ou doing on Thursday a ent ower side boring el ening 2 ALHROD& Gas How cin help scl nimi see saee afm mettng Thee Blac ae Good morn ume Acvouidal = 1: Could fp to Dian Wong. hair BiYeut did But that was the only gee, ate epatve thing Generales sith swentith 1c Cy ru pa ou tough eerie, hati ine wee min. nat | en (pi pe mye as“ AUNOINesttine Iwan to poricu, enh neha {sorry sis bu thre i 0 Aa ek a pe Can tay here! ae ke ‘ep om her ofc Trenton. And you? 166 TapescriptOh, do you have her mobile ‘number by any chance? aYee think we do, Let me ee, 04345 then $881 B: Thanks very mich, (Hella, Sales Department. Diana Wong's phone Bi Isthat you Diana? Sorry but Diana's ot ofthe oc oes. B: When ate You expecting her back? (©: Tomorrow: Can I take a mesage? Bes please, Could you tell her Jord Marrero rang? Pike to feehher on Friday My disct. line 853-45 (COR TI give her the message. ‘Thanks for cling B Thanks for your help Bye Bye ': Hello. Is that Diana Wong? Dz Tim sorry. Youve got the, \wfong extension. She's inthe Sales Department B: Could you transfer me to her? De¥ex of cour. Hold the line I tans you. E Hell Is that Dianat E Speaking [: Hhite Jordi Marrero a 1 Timariving in Hong Kong on Friday 2 Where’ he saying? 3 When she due back? 4 Youre welsome 5 Nothanks il call ack ater. 1 Umafrak! shes out this afernoon. 17 Hesima meeting this morning. 15 Hes gota meeting this morning = This isa message for Ms Diana ‘Wong. itis May the pweny-sith steven thirty This i Suntours, ‘Travel Your ticket for Mania ead Wel putt inthe mal for Mrs Wong. Tis is Par Lope am calling to cancel our dinner on the ninth of fume. have to goto Australia that week My apologies. Hello Diana, this James Lee. Could you cll me back this Afternoon I's now three pr. on the rwenty-seventh of May iy ‘number i $52-98577. Bye. Hi Diana. This Jordi Marrero. am at the Royal Garden hotel. Pleas all me today, Friday May ‘the twenty-seventh before nine pom. My number is 453-49823 ‘A Hello Era, his Natasha 1: Natasha, what surprise! ign think you were coming this year, How are you? ‘as Tim fine, What shout you? ‘When did you gt here! 10h abou an hour age Seal beat st you ccmeret sce etc are you ee leone crei o: Ere a pg othe dane AOR sila yyy ding Shing road? We could serot ien bees tt would be nie ‘Shute doy tink ou tenet atin sen restaurant at em thirty 3: OK, ten thirty tomorow, then. Til lok fried tt Bye. (C:Hello, Mikal Stfansson ‘peaking Asso, Me tfansion. My ‘ame Nath Hal [work for Roche (C:Oh yes Hall. 1 know your ‘work What ean defor you? ‘Tim working ona projet vehich might interes ou. ‘Would ite pose o mest? Certs When would be 4: Wednenday would suit me Ctmattad tm evnga pops con Wednesday morn 4: What about the ening) Cm going tothe re concer xen Could we make ielore dinner 2 Ver Is see alight That und fine So ha’ sctenolock on Wednesday. Shallwe mtn the bby? © ‘A: That ie wth me. ook forward to meeting yoo Took forward to meeting you too: Thank you for cali Ditielot 2: Hala, Could speak to Dr Jang, lest pang ‘Ao Thass Natasha Hal dont row i you remember me sweet sO, ye OF ours remember twain Bern, frst Ican't bleve tht sesezesinad Seber ore things th you ‘As Everything ne Tas veonderng if you would ike to est? That would heme. Are ou doing anything tomorrow seenng? Tim sory ve got something leon tomorrow. Are yu ce {hs evening? Des am Ie nine dock OX? [Thats ine Domtats nthe tra ning i beni tose 1: Lovely See you then. Thanks forcaling Ac Hells that Ms Aoki? E Speaking A: This is Natasha Hall, calingo ont our appointment on Wednesday. Ob, im glad you called. have ‘problem on Wednesday. fave another engagemer (Could we canes our meeting? (Could we meet at anther ‘Ofcourse. When would be convenient for you? Tm fee on Thursday at Ianchtime. ‘A Could we have lunch together? E: That wold be nic. Shall we meetin the restaurant at feeie thirty? ‘As Thats fine So that’ Thursday the sith at reve thirty Took forward to meeting you. E: Thank you for cling Bye A Bye = Ac Hello Me Stefanson. This is Natasha Hal again Helo, Ms Halt What ant do foryour se Neha an applet tomorrow at seen Would ibe pombe to change Fee Tinks, would sui your A: Could we bring foreard a supe of hous GPs odode fm afaid im busy Could postpone tt Faye Fim going onthe tour of New ‘Orcas inthe moening. Ate ou Soin anything nthe scroon? Ac Tmattad Im sving foe “Asningtn at hee How about “spoter dy? Ate ou ee on Thoraay? {C:0n Thutsday morning, yes. ‘Tam fee blore nine ow about teak (That would be ine. ight lock Inthe cole shop {A Fine So thats eight oelock on thesia, a 1 The cars ik than the bus 2 The ino mone ing tha he 3 Thebusis slower than the tin. 4 Theteaint move dagen han teen 5 Thecountey ian esl ay own a 1 Herein Japan, we lve in very ‘small apartments, The average living are is jus thinty-one square metres per person. And its prtculaey expensive to ive in Tokyo The average rent here is her than in New York nd 2 AS you know the USA isa very She ounty Space very {important for us The average ‘American has living aes of fify-nine quate metres And prices ae not always high, even in big cites. Renting an apartment in New York, for ‘examples cheaper than in ‘Toyo or Pari, 3 Tye lied in Tokyo and New York, but now {ive in Pais. Flas in Pars are more expensive than in Nw ore but cheaper ‘than in Tokyo. And we have ‘more space than in Japan. In France our average living area is thirty-seven squae metres per person. a “Traveling by ai es ting than dring ening at cheaper han Tne i in life is money. me e 4 Tearing Engh fc, bat ieee than ering pes, 5 The bigest potent the wor today polltion 6 Ute more trent than ity The bet hada sone where ou donating fortwo weeks a ‘$0 what i Vegi Vision? Bitvecompattelocmme sem or sperma Stony tut and ‘srblr snd gst ic, {cA sito by tomer ory cheat 1: By erate checkout, So Sent omar atareisone Soames he Sie were epg Vion scant He be heme ac Serthe nan along aes speeds apes esa egg Von can ‘enya and epee tetrtantheaaiee cand bow tdi Rom the piesa wee aise an imeiget stem ers ‘ihe umes ou ore oy So how does Vegi Vision work ext? Be Wel e's tae thi melon First ‘tai he producti scanned by the eather A photo ofthe product taken snd then Information abot the melons Sie shape ad colour rcored. ‘A What happens hen? Be Newt roc ti re ompated withthe database ‘Thats the databane fa the uit nd vegetables the Spermarket 40K Tim th ou Bs: aftr his Voge Vision skis the comet item on the database ‘Thm the cash shown pictre of the melon with he rie, Ace finaly, the easier confirms the ches Tapescript 167Bes, she pues this buton. 2 Nm. Doe egg Vion make ‘sales sometimes? 1 Nout sometimes find it Aiticul to ety the tem. Tis ‘Sa happen when oo spe of fruit or vegetable are ery amar in shape and sine Likes ftapetait and an orange, for Sample ‘What happens in that ake? 1: Veggie Viton shows the cashice {he two diferent rie and she ‘hoon: the right one. Thisis iow earn’ New time lentes the correct fut immedi oH 1 ts rectangulr Is made of plastic We gh cenimetrs long and coisas invite Wsabost one mime hice Tei about ve grams itemeicoloured Is wd for calling people {tes Weaphone card 2 sound Its mae of mea Isat seventy cntimetesin dumec ey about elt hiloprars in wiht soften white. Magte you have one onthe fot tet bea. lev forreciing TV prose cmp eect dy nore or tanga. Meade of plate As about te centimetres in lengh and seven centimetres wide tg sout one handed pans icvumull- gy tchae a round ballin tise for working on “onpute, (wep) ites mouse = As Let’ discus the promotional sift As you know, the marketing tment have sugested thee Silferent products: the pedometer, the calorie counter, tnd the Relsy Max CD. An ‘would you ike to star? Ys think the calorie counter is its good product o pat inthe cereal packet ‘As What do think, Ned C1 don age with Anna don't like the calorie counter think ita product that onl interests ‘women, Men want fo be health, ‘but they dont want to count ‘orien ‘Mm yes I think you're sight, Ned So which prot do you prefer? 168 Tapescript memantine iowa See Ear anes peer EEE avs Ree min an Sear Sion, ett Mts fon ean magne peopl 1: And doing the reaton| eatamaepe ane a In March 1997 Robert Ayling the ‘Chairman of British Airway sdeided to erate low-cost ilns He asked Barbara Casta to run ‘Sic months later she presented her busines plan tothe Board of ‘who agreed to invest $25,000,000 in the project. In November 1997, she announced the stat of a ew iin, but it stil had no name. In December, she chose Stansted Airport in South East England as thebas for the new athe, and the following month she chose the ‘name Go: The first passengers took ‘in May 1998, and by 1993, Go Ina thirtcen aircraft in the a A: Wel fest fal where ws she ‘oon Bi Inthe US in 1960.1 think, A: What out her states? Be She other fst dere a3 ‘lege in Massachunets and her Masters Princeton Ac What about ee husband? He’ Both nt he? Be Yes he is She met him at Princeton A: OR Now what was er it jb BT belew she worked fora US senator when shew stl Strdnt So that wan in 196) But her fra wa i 1988 sense wan onan with Coopers and brand sou inom the Management Conclante Ac Sovhen dd she move to England? 1 She war anaerced hereby Coopers and tybrand in 1986 Shen joined inh Airs the following yar arin ‘Mim, that’ right. She worked in Sales and Marketing for ve years and then had her First baby In 1992, And then? B: The following year she was ‘offered the ab of General ‘Manager New York A: And trom thee she moved to Go. right? Be Thats ight na way she was {Go's fist employee She was ‘pointed CEO in 1987. = 1 She was transfered here by Coopers and Lvrand in 1986 2 She wav fered the job of General Manager in New York 23. She was appointed CEO in 1997 In 1977 Michal Jordan earned $78.30,000. In 1899 abot of Coca Cola cost ent, 3 In 1867 Russia sold Aas to the USA for $7,000,600, 4 The fist American millionaire vas Cornelis Vanderbilt eho let $100,000.000 when he died inisr7 [n.1995 the company secretary of ‘Gla wrote a cheque £23474555000 66 In 1986 Dr Ronald Dane ened ‘0,000 fora 2 eetare x 1 The Subd Group ecned neve this moring Te Son any, which owns over a Hundred hoes in Geet Briain, Iavagreed wel 30 oft ‘harold etepencor hig Vier The dart were ‘alle £70 oillon Share in ‘Rego mao non Seed thangs They cet ae Sh re pny IREA hs ew way of ping ts ployee thei sal Dons ‘Tae money fom al of ea sss wil be shared Between the ‘The Bank of England toy announced an increas of 3 arte of one percent in its Ihc te Sankey shnounced increases in interest tote Shares flan elo this Feta announce today that AGE, France’ second largest insurance ompany le taken over by ‘lla to cet ge an Esropcin nsrance compan “The headquarter ofthe new up bein Germany. a Good morning every 1 the to look at brands ths orang and Sean example have chon NcDonald MeDonai famous allover the word eserves forty tnllion customers every diy. Anew ‘MeDonalds opens somewhere in the world every five hours. The restaurant Took the same the menus are the sume and the clenss fet the same service. A McDonald's ‘Sistomer aay served in no tore than ninety seconds eal started im 1955 when a man called Ray Kroc opened his fist restaurant i Mlinois. He Bought the ame fom two Brothers ales MeDonal To increase sles he Started advertising 09 TV in 1963, anda clown called Ronald MeDonald appeared in the fist ads ‘The clown was friendly and help and give good advice to children Toraise more money for expansion, the company was fated on Wall Sveti 1965 Incidentally 100 shares cost $2250, They ate now ‘worth 825 milion. 11967 Kroc opened hie fist, restaurants outside the US in (Canada and Puerto Rico and in 1968 his mos famous product, the Big Mac™ was launched. BY the end othe seventies they were read for {nex idea. The Happy Meal ‘Special mens for chien, was introdeed in 1979 Five years later, the founder Ray Kroc ded atthe age of 82. At the ‘art of the nineties MeDonslds ‘opened in Being and Moscow. In 1998, Burgh. the Italian fastfood chai, was acquired and within one Inonth tumover mersased by 50% 11996, Belaras became the Ihundredeh county to have a MeDonal’s and thee years Iter, the twenty five thousandth [McDonalds was opened in Chicago. [A Hello Rosalind. Any mal this mering? B: Good morning, Tony. Yes there fea leter from out head ise fn Germany Atrid Kahne is coming o England next month achat? To see us? B: Well she's coming for a sles ‘conference in London, bat she Sho wants to ist ws herein ‘Manchester She would keto meet the key aff inthe Manchester office, and one ot two of our Brith client A When’ she arving| 1: On the fourth of March. And ‘she’s staying all week unt the cleventh, ‘As But that’ in two or three weeks. ‘That doesnt give us ch time Un, how longi she staying with [i fst» day. The afternoon of the Wesinesday, then Thursday morning Aas she spending the night here in Manchester?Bc dont know All know is that she's arriving here at about one inthe afternoon, A: Rosalind, en Lash you to ‘organive Frat Kohnen iit? B: Yer of courte. phone Katya Master in Germany rst of Tlace f we need to reserve hotel room: And Ti ak her shout Fras Kohnen’ travel arrangements acon and can you offer 19 meet her at the sation or aipor Yes sure A Great. And we also need to know what time she's leaving on Thar B: Ok, Tl check that. Then reserve «room for her a the Palace Hotel if necessary ‘A: Good. And what about the vst schedule” Can you ak Joneph 0 Gotha B: Yes he's good at organizing these ‘things ask him fo prepare « provisional schedule forthe end Sr this week 4: Thanks Rosalind. Wel talk about this agun on Friday. 11 give era all. Shek arving on the ive Bifty “They aren't coming to see us next week. 4 Well see you at two pan. on ‘Thureds. Youle staying atthe Palace Hotel Hes not esting he on the fst day ‘When's giving an answer? A: So what abou the hotel roms? Can you book them or shall 2 1B: Can you do that Youre good a ‘egotating pres. A Sue, How about the guest speakers? Shall invite them? B:No, ldo shat Ihave all thir address ‘Ac Great. And can you as them to send 9 simmaryof thei ali? B.Yes ofcourse. a A: How about this watch, the DBcvs01? BI ike i But I'm not sure sbout ‘the market Whall buy i? Businesspeople, I suppose. ‘Yes, paticlarly business people wo travel Tot. Fh some reat features ike the word time {deat and the memo B: Ay pte pe of bse Walk thik you! have more sees wth men in the wenty to thirty-five age group. The product has a Younger high-tech {mage Older men won't be interested 1: OK, so that’s business men under fon How about sales outlets Wil supermartte buy Ac Novthay wont too ‘pecaled. Bat sure wel ave customers Inrpore shopping cee Aecabosute Ani bya order 28: Yeu think youl probably have your best ses by al onder Beha about advertng tent A Lmouday che spect pres ‘vl ets lot of sale ou advert in busines agains, forexample rant sell by mai Ihe ccs to do. Some dct naling Actes ofcoune We hie some ‘ery uefa usm lin 00 Computer We ean end ther fo B- Tha would be great So when do Thine wo makes decision? Nery gickhstm aad My siesta drt aon Ss posible If you dont dec tome ou wor have another chan ne B:Gine me a weck, ffi = {havent gr any children ‘he not hry but forty Twon ell many i Europe ‘Whol work inthe ead ce? Year prt rom aie fide ‘Would yu ike ceo oe ‘They not ery expen. a A: Customer Service Stephanie A Sor [dda cach your name, Sac Mecan. That Meovble Roogize yout vi: What can | itesoe! Bem caling about my order for the caltators the model RR. {ene se the wo 9 ago thine id you rece tm 1:Xe they ated yesterday cvering Barter mere n> stration manuals inthe tones Ao matraction mans. Thats ‘sty sang very srry soutthae B:Can ou lok into the problem? ‘Yer of cour Can You ge me the ower number ee ifeate9/ Te [8-89 7G, And as went ‘akulators model RK 35 we That gh 2: OR Seca. ok into ‘nd call you bak mn tonto daThank Spek o you oon = A: Hello is that Mr Meehan? Bi Yes speaking. A Thief Stephanie Rowe again, Fm calling about your instruction manuals Tm sorry, ‘bat we found them her in our for. 1: Soyo have them. Can you send them today? A Yesvof course. Shall send them by express mail? Be Yes, please f you could OK. ldo that And Ido ‘spologize once again forthe Thats OK. Goodbye, = A: Our next calle is Aste Heines, ‘who asa tansation agency in Essen in Germans Her leer i ‘on page thirty-five ofthis weeks ‘mafazin. Hello, Frau Heiner 3: Hello, Dr Bz 1A: Now justo remind everybods, your problem is that you dont bhave enough work ll year ound but you don't have much ‘money for advertising ‘Betess thats ight ‘8: Wel fst hink you should use your presen customers more [Askthem t tell other companies about the good work you de. 'B: Well we ak our clients to do that now, but dont think they Ihave the time, or they Forget So soit ihink thats he answee {A Then how about adertiing your agency onthe Internet Is not Spee and mates food way to ind ew business in ther pars of Germany B: Wal Pin not sure abot that Some translator friends of ours Fhe an Inert website. and they sy the response is 50 ood. Think we really need ber ther services to oar present customers. AO Why dont you offer Tongue tesining in tee ‘companies Lesions mean, 1: Nov thats owt of the question. As You know we work rom home, and we ive about eighty Talometes from Essen, Mos of ‘our customers aren Essen and its ust 00 ‘sess Team understand that You ‘only offer translation in three Tanguagesis that right? BeYes A Tha’ not very many. Pl advise you to offer more unustl [Enguages, ke Chinese or Japanese for example 3B: Ah, yes that’ a possibility. Bot ‘we cai afford to employ any more people ‘as No, bat many translators work for theme. If not always ncesay to employ them, What bout looking for specialist translators om the Internet? Fm sare many of them advertise theses om the Net, ie jour frend aXe that good ids Min. A Nery god den thi ry th Walt us know what happens, rau Heiner Good tack ad ne 1 Bodie and thank ou OK Can we ne our net calle? a 1 Lowe sit andi. 1 work fora large company ‘ith ranches inner every town in Bein “The public wnt ws every Teaemi totais ott ‘the machines outside our tether want to borrow money they make am appointment to {amin charge of about seventy 1 ate a comptes for my work, 2 wear shots for my job, {travel to diferent places, Each job ls about bo ours. ‘The public watch me doing ry eb. People often shout at me, Tam in charge of thety men [use a whistle for my work, a ‘So Roger you are a bank ‘manager and orgby eter 1: Tha right fet a ‘manager of to breaches o opts 138, ‘A: How do yo organize your tne? 1: have odo twenty hours per sek forthe kan the the resto the time ie, 0 an ‘etre or tran mon armas ‘Do you work ong days? Bal Thae tote he fe by cigh most dys but dont have {o work after inch orat weshends ‘shad which moe itl, managing aban or eereing? ‘Theyre both get jobs In both yon ave tbe pole, rend Ind frm, Bat you cant be too fend 1B: Noth tas ba you must be fil sappose players have odo vba sy but entmers a “ssid foe hemcler wo A Thos regulations ae not al hat ‘certo me, Could you explain them to mee Be Sure, Dine The fst one means that you have to answer the one immediately. Thee {nimi Ths gives he calle fea impression {OK Thats dor What about the ‘Sound nterestd Wal his seams yu mist neve ond Tapescript 169bore or angry. even if the alr ‘satiate Ascend ave introduce impel to str caller beer At the tart of every cll you wre phe our rane Sy $37 Good Moming. Gregori, Stphie spetking’ Or Dina Speaking i your ase A: And Thaw to al the customer ‘yrname toot Bes that igs more ‘eran and more pole ‘Mm and ths sone What do ‘ee ive to promise, exact? 1 At Gregorio we ae alles 0 call widost promising to {Iosomething So you say Send you the catalog tds for fxample Or Ilse hat can Sb.and cal you bade alee a 8: Good Morning Laporta, How ‘can I help you"| B: Hella My name i Stephanie Stahl malig from Geneva. tnderstand you distribute Furniture made by a Swedish company calle Literatura A Infact it a Spanish company But we are the distributors B:Oh, OK Could you send mea Drochure, pleas? Yer of course, Could Ihave your name again pleas? ‘B,Staht Stephanie Stra is S-T-R- MEL A-OK, Te got that And the name ‘tthe company? B: STRAHL and SIRONL Thats. TRON: ‘A: One moment, please. RO-N-1. (OK, ve go that. Could havea phone number? 022-787 1 022-787. Goon, 030, ‘8: 0540. Right And, can Ihave your ‘address, pease” 1: Mim 1, Avene de Frontencx, (CH 1207, Geneva ‘Sorry did catch tha, B: 13, Avenue de~ D-E— Frontenex SERON TENE, Geneva B: Thats right. And the postode is ‘cH, ‘Fie. Tl put the brochure in the post vod. B: Thank you very much. Goodbye, a (C:-Would ithe possible to send me brochure! De, of curse Let me take your details, ce Ready? D: Yes. Go aed, (C-My name's Daniel Aubert Sorry di catch your ast chabert D: Danie Albert (CEN fs Abert ~A-U-B-E-RT, D:OK. ve got tat. Goon. CC:And my phone number’ 0041 227 170 Tapescript Sorry, thats 004122. (Cin 7828 6034 Have you got that Dees think so Can fread that ‘ack to your 0041 2278 24.60, 3a cst Ds Soery. 34 CoThat ig 8: Good motning Laports 5B: Mr Laportaz This is Stephanie Strahl. Thank you very uch for dour quot forthe Literatirs Furniture. ike to place an ‘order but Lind a bit ‘expensive. Is that your bes price? Av Fer vo tems, ye, Fm fai 5 Aha. What about three items? ‘Could you perhaps offer me a Siscount ona desk a ling fabinet and 3 chai to go with thedesk? ‘ac T think T could give you 1886, Bs So. 139% off £1000 makes £800. ‘A: No thats not guite right Actually [sad 15% not 20% — SoT make that £850 B:Oh, yes, sorry. Youre right. 15% ‘off ech item, And the che! ‘act havea very nice ane in stock at 1150, Leather and chrome. 'B-OK, tha sounds good. What clini can rece hat Scans ifs anh company which dc the devery BeAvand the dlery te of git week sc Wale have csrthing in ‘ook of yo oder say fan ect to you within they dan Oh then. Prpment thiry dae cer dobry? ‘Oh think hi days air the ovr would be Ber Sm ins mailto caf ‘chunk you. Ms Sab Hook fovnd testing your confmation [A Where do you send people All over the wor 1: Nov not exactly Most of our Contacte aren Eorope, particularly southern Eaope But were abo now developing an {tity im Sth cst As partici apa, Than, Ind Chins ‘A: And do you specialize in particule pe of be 1: Ro, we dor You ce, we aay ‘work with Big company eho sed nee stain many dierent dea So we ecru computer iSchnicians teachers orion wore pest manages, engencere We ve even reeled 3 personal bodyguard forthe Present of 2 European company A That's quitea range: Now tell me about the work you do 1: Well ke all the constant in ny firm specialize in one priclar country. 'm working fn Thain at the moment. one ‘of our ew market {go there fegulaly, visit companies, an Tse to ther needs spend least toe days in each compan that’s an important point ‘whys that Because we provide avery personalized service We have to Know the company well, and the person who's going to work there, We dont want to recruit Someone for Thailand who then eaves afer two ecks because hes not happy 2 A | can se you enjoy your job B: Yes, ery much. {rely enjoy learning about neve clres, ‘when Tvisit companies abroad. 1 also realy ike interviewing people for jobs, parielarty unger people A: Wh that? B: Because younger people are generally very imerested inthe Eovntey not onl the job and {hats ver importa. ‘As Mm.AWhat about the traveling? B: Well. love visiting new soutien, but f dont realy Uke taking the ple, ‘You dont ike ying ts that rather dficul for someone who ‘works in Thallan BeYew litle Ac Is there anything ese you dont tke Bs Yes hate telling people we can't bhelp them Sometimes wes no because we fee a person doesnt hve the right pernonal gales tovwoek ina certain cous ‘as What qualities do you think are ecetsary for someone working abroad Think there are three. First they have tobe adaptable, ready to shange thei working habits and thei ving habits. Secondly they have tobe sensitive people. That ran thes have to fespect the Culture ofthe country they ae in. Finally is better if they are ‘uigoing: Outgoing people will make frends ea, and learn the local language more quickly fe] ‘A: Hey, Luis Antonio! Bl Pit 1 dont believe it Bil, how are yout A: Just ine” Yue looking good, Las. 'B: You too Bill Ws been along A: Yesvithas, When did we nish in wy 3 In 1988, You went to Washington and I went back to Ro, A: That right B. So what ae vou doing now, Bil? A: Wal Tima Project Biter ith Sun Microsystems in Silicon Villy 6B: Sum Microsystems. That’ gest How long have you worked there? assince 97. 3: And where do you lve? A In San Franc, We moved there in 1998, B: And! guess you are married As Yes ith three beautifl ildren Two sons nd 3 daughter B: So where did you meet your te A: Wel, Luis do you remember irl our MBA coure in Lot Angee! Her name was Mls Norton Se alsys ha the hes grades 1: Melisa Norton, OF course remember, ‘A: Wall we got married in B: Wel, congratulations ill ‘A Thanks, Wht abot ou? Do yo havea fay now? B: Welk ifslong tory. Do you have time for 3 crink before your flight a -A-Can we talk about staffing levels ‘now? Our objective was to feduce our af by en er cent. How are we doing for the B: Wel the mumber of new employees has allen dramatically this year Las year we took on sixty people, bu this year we ve only taken on sixteen. We Sopped all new recruitment si ‘month ag. A: Mm what abou the numberof rane? Be Transfers have gone up to. Tis sar wee trapsterred thirteen people w other divisions ofthe Eompany Last year twas onl four Bat the number of resignations is down Last year Fie people lef the compa: bt this year only two have resigned B: Have we managed to persuade more people to take eats -AcYes thats been a sucess. Twenty ‘employees have taken ar ‘etiement this year tha Tourtcn more than li year B: But weve had some redundancies «Yes, nfortanatey Buri could Dbeworse We've made sx people redundant this year. hope there trom be any more 3B Well. t's add up the figures and Let's start with men's view of male bosses You wil etic thatthe ‘umber of men whe prefer to have 4 male boss has gone down since 1982 Bur lets look tthe figures in detail. Between 1982 and 1998, the ‘number fll by 739 to reach 33%, ‘Whats teresting is that ince1993, the number has risen again by 2, How does this compare ith ‘men’ opinions of female bosses 1982 only Sof men prefered ‘woman bose in 1993, the number roe by 7% to 16%, but in he last few yeast has decrease by 4, hack to 128 As you can seein recent yeary, there has een some Kind of reaction against the idea of female Bosses. The best nes i perhaps that we now havea small fajoity of men ~ that’s 8294 ~ who have no preference. The numbers have increased by 6% since 1982. Umer Ae Sergi. Thank you for agesing tothe intrviow How od ares 1 Umm stone {And hats our profeson? Beliman accountant 1 Ateyou marred? Ben fam 2: Does your wie work? Yeu lnc She'sa teach ‘8 Could you tll me about your Isto? Whe did you wor or Bs Um T worked fr & chemical ‘ompany nest Ni 4s How lng id you work there? BU for frien eos How you os or fb The company was taken over by 2 Swed frm and Iwas made relundane 4 Sou how Tong have you been ‘perploye! 1: Uy for about sx months A: So, Sergio. le must be dificult being unemployed at your age ': Ofcourse, Many people dont ‘rane to employ someone over i ‘A: So how do you spend your days BI get the newspaper every day and look atthe job fdvertnements, When Ise Something interesting | apy Any lick 0 ‘Yer was offered something lst ‘month, but the job was not very Inteesing Do you mec other unemployed people Nor really. Um, prefer to stay at home and work on ay BC. also studying psychology a: Thats am intersting idea, What lsc do you dot Tihae lunch ith my former colleagues about once a month ‘They often ear abour jobs and soon, They ofen have wef Information. A: Have you registered with recruitment agency? B: No, [have think they already have to many people on their, books ‘As So how much time do you spend looking for afb? Oh, about ten fiteen hovrs per ‘wot The rest of the time 1 do the housework and other things, A: Are you optimistic! ‘Yen But ely dont want to levve Milan Ac Tse Thank you, = tanemploved interview accountant redundant ‘munufictured psychological Company fesponshle recruitment information| Optiminie | esreury Pharmaceuial fortunate Povchology confident = 1 She was made redundant bya armaceatial oman 2 Prnconfiden stout he 3 Whos responsible for 4 Th the company sccountan’s 5 This information makes me more opis. = 1 A: Soswhat is your ob exact? Bowie mathe reports about thechemal indy ‘A: How do you do that 5B: Lal to people i the industry. Tread arte and obvious fallow the markt ‘chat sort lpm da youu 'B: Wel there are some good Interne tes which ge lot intormation. In ft “meister 0 mach Jnformation, And Taso use teeter om my 1. doctor Says spend to much time in front ofa screen butt dont realvhave a choice Where do you wok? 5 wor at home near Oxford When sed in France hd an office in Pars, but Loved {9 England two years ago, and found ould do te jo ro home. hve sry small ‘fice with my fa my phone, Sd mp PC fh tet Fell bg enough or me and ‘ily equipment but Taanage somehow Js hnd do you work normal sce hour Bs start about nine and ‘ork ut thre tity This {Bves me enough time to go snd pick up the children AA: So no busines lunches? 1: No, unfortunately es usually 2 quick sandwich inthe iutthen then back upstairs. It ‘wae nice before to have inch ‘with contacts or eoleagues, Tut ow wast ess ime, Now, only apes to coleags on the phone. Sometimes ifs 00 ‘quiet in my office, {Yu own your house, or do you vert 1 Also an owner (») pers topark (vb) 23 pork! put or leave your car lorry ete somewhere for a time. 8 parent company (7) 1.3 /peoront ‘Kampani the head company in group to participate (6) 11.2 ‘pa: espe to playa part or role in something, eg. Ne prticpated tn the meeting. ta pas (rh) 4.1 pos to be succesful, eg fo pass an exam / test Personal Assistant (n) pers 4.3 ‘pos ssstant the secretary ‘ofa manager in a company. (abirer= PA) pessiiste (a) 9.2 / pes! mth! believing that the worst possible thing wal happen, eg Shes pessimistic about the future of the company. to pickup (1) (1b) 102 /pk'sp to ‘tke hold of and lit something, «10 pick up the phone when it rings (2) (vb) 12.2 to collect a petson froma plae in your can I picked up my wife atthe 2 ble chart) 5.2 pas yor! a Since divided into Sections Showing the percentage of sitferent activities figures, te pioneer i) pers. / paint the fist person (or company) to begin anew area of study vent neve product, etc. eg Alearder Graham Bel was the pioneer ofthe telephone to place (vb) 93 ples to make (an order for something).eg. 24 ke te place an err fo 300 smochine pars 2 plan (1) 1.3 pea! an idea or arrangement forthe future. Also toplan (sb) ‘2 postpone (+) 6.3 (p> sp2un! to ‘change toa ater date, eg. He ‘postzoned the mesting fom the 13th to the 15th, PR (abbr) 43 pi ‘0 public relations ~ oficial communication between Sompany and the media / public in onder 1 present the best image te predict (si) 92 iprik to say ‘what you think will happen in the future. Also 2 predietion (») premises (1p) 10:1/ premis the Tand and buildings occupied by 3 company te presents) 1.1 /peizen to 10 of alk about someth organized way, e8. They presente their ew sales sateny 1 the sles conference. Also a resentation (x) the President (1) pes 13 7 prezdsa (Am) the highest position in company above the (CEO (Brit= Chairman) to print (v8) 9.1 /pemt to make 2 ‘copy on paper eg He wrote the later onthe computes, then printed it, Also laser / inet) printer (n) 2 printer») pers te produce (8) 1.1 /pradjus! vo ‘make something (to sl later), fg We produce sits for the European mara. Aso 2 product (production ()/U) producer (1 pers 2 project (n) 4.3 prose plan, ig Thy hove @ new constchon projet in Argentina punctuality (7) |] 102 /;pagkv elo! being on time, i Punctuality s important at ork Also punctual (a) purchasing (n) 4.3 pss the ‘act of buying goods: the department a company which oes this. Also to purchase (6) 1s put through (vb) 6.2 pot Or! (on the telephone) 1 connect someone t another person in the same company eg. put you though the soles department 2 qualification (1) 1. /Aowolif kerf! a certificate, diploma, ete. that you receive as result of successfully ‘completing a course or pasing an exam, Also qualified (a 8.10 be wel qualified quality (1) (4.3 / kati how 00d something eg. Te (ual of our serie is improving a the time. (2) (1) U1 Something thats special about person of thing, eg. Mis pesonal ‘unites include patience ana cdeptbity 2 quotation (10.3 /kwsw tej An estimate of cos fora product Drservice. Also «quote (n) 22 quote 5) a range (n) 13 eid a group of products sold by one company, 26 0ur nen roduc ange arate (n) 3.2 /rew the level of| something. or how fas something happens eg. bonk ‘nce res, the fate of inftion a material) 43/7: m9 sar the basic products you need to make or manufactare something, ig Puteri 0 row material fer re, a receipt (x) 33 ns! a paper you receive t confirm that ou Ihave pad for something to recommend (sb) 3.3 zeks mend! to suggest or give advice, Cor you recommend 9 good retournt? se record (0) 7.2 kod 10 ‘make a ote of something, eg He recorded the details on he ‘computer Also 2 tecord(n) Prekord 0 hep a record of ‘all vensoctions secrultment (7) [U) 43 /evkrutmat the process of Finding new employees, Aso 0 recut (0) toreduce (vf) 10.1 /n'djus to ‘make smaller in sie or number, 2. Me hove reduced our wore fom 30 t 25 people Also ‘eduction (=) redundant (2) 11.31 dandaow! ‘no longer having a job because there is no more work available, cg. The company mode hi reducer. Aso 3 redundaney (7), 8.0 redundancy poyment s regulation (n) 10.2, resold a rule tobe followed (for 2 ‘company or organization) te remember (sb) 63 /n memibse/ to keep something in your mind: not forget, toreming (sb) 9.1 /n'maind! to tell ‘somebody not forget Something, Also a reminget (x), ee received 0 reminder t poy the let month il the ren (7.1 /rent/ the money ‘aid to use something also torant (:b) aa oie cart: 2 reply (n) 62 /r pal avwriten oF spoken answer, eg. There's no reply. (onthe prove) Thank you {for your ick ely. (in 2 letter) Also to ely (0) report) 42 n pot written ‘or spoken statement about an vent. meeting, ee representative [n) pers repr zen a person who promotes an organization a sels fis products, eg 2 sales representative (abbrev= rep) a fequest (x) 2-1 kvest something you ask for 6. 2 requet for nfrmation Also to request (+6) research (1) (U) 43 sala “ateful and detailed study of Something, eg. the retsrch ond evelopment department (abbey R&D ), Also to esearch (sb to reserve (vb) 2.1 /n 28/to ask (and pa for) a hotel room, travel ticket ete. Also reservation eg. to male a esenation sgn (1) 8.1 12a) to leave give upajob ora ‘esponsibity,eg. He signed ‘fom the company. Also 8 resignation») to resolve (v8) 7.2 /n'zolv/ to find ‘solution toa problem responsible (ad) 4.3/7 sponsbl) in charge of something, eg. She's responsibe fr soles. Also 3 responsibility (n)(U) eg. have responsiblity for something retired (aij) 9.2 /n asd! no longer ‘working because you ar ald [Also retire (8) retirement (»), 28.10 toe early retirement ‘return (n) 6.1 act of going and coming back, eg. ¢ return tictt / Journey. Also te veturn () terse (vb) 5.2 rats to go ups ‘Our mart share rose fom 83 2 7% last year Also arise (n) te rum (nb) 6.2 /ran to manage (a ‘compan safe (2d) 71 ls! not dangerous, Hove oso journey. Also safety (n) (U] 2 salary (7) 11.1 slo the money you car from your job sales (np) 1.2 /sei2/ the number ‘of products sold by 3 company o the total valu of product sol, 2g Me have soles of £3 milion. te save (1) (6) 8.2 sen to keep ‘money (gin a bank) to buy Something ater, eg saving mone for my next habe. (2) (58) w find ways not spend money, e., We sore money by treveling Economy lesson fights a seanmer in) 7.2 shientr/ a ‘machine which photographs images, ext, et. 10 be copied on computer schedule () 2.2 Jou: plan ‘of work a vst ete, with times and dates satemployed (ad) 12.1 / iP im plo! working for yourself (not for acompany oF conganization) te serve (1) (18) 33 sos! to put ‘onthe table eg. This ash is secved wth bea, (2) (2) to help ‘customers in a shop. Also service (n) [U]eg. goed / ba sence a server |) 9.3 /savaiey the ‘ental unit ofa computer system sehich inks the different PC’ inan organiration a share (x) 5.1 fea pat of the capital of company eg, to buy Stars ina company. Also'a shareholder) pers, shopping centre») 9.2 Jopmy ‘ses group of shops ih the “Same building or arca 2 short ist (11.1 saline, ‘of candidates fora job selected from a longer list. Also 2 shortlist (sb), c.f short concdotes sightseeing (1) (U] 2.3 sat sian isting places of interest eg. £2 90 sightseeing in Vice single (1) (cd) 21 (sel for one enon, ¢. 0 single oom. (2) (ad) not married, eg. 2 young ingle woman, (3) (n) a one-way ticket fora journey, Can hove a single to Boston, pease? 2 sll |) 12.1 shal knowledge o ability in something eg computer longuoge skis a slde (1) 5:2 lai a fim you put ina projector to show an mage om a wall or screen software (7) [U] 43 Psnwesey programmes you use in Computer te sort (vb) 11.1 ss! to put things in groups te spend (1) (98) 63 ispendl to 'ay money for something, 8. We spon 8.5 m on odvertisng, (2) (6) to give ime oan activity [U) ee, Lspent the nekerd at my holiday home. a Sponsor (n) 1.2 sponsate a Company which gives money in ‘turn for advertising a product. Ako to sponsor (vt) 2 spreadsheet (7) 122/speedfitl ‘computer program which organizes and calculates rombers, such a asounts stable (ad) 5.2 /steb at the same level, eg. Soler remained able ot 3 malin, a stake (n) 62 /stek/ a percentage ‘of the capita ofa company. They hove 220% stoke in YPE a starter (1) 3.3 /stottr/ the fest. dish or course ofa meal stationery (n) (U] 43/stefanrid Paper, pens and other things for ‘wring te tay 6) 4.2 (st to remain oF ‘continue in the same place, 1 say ina hotel stock) 10.3 /stok Finished ‘goods that you ae keeping Selle Me hep o lage stock 2 stock market (n) 8.2 tok ‘mark the place where company share are bought and sold (Brit tock exchange) 2 strike (n) 9.1 strak/ atime when people refuse to work, because they arent happy with their working conditions eg. t2 190/ be on ste, Also to sre 6b) 4 substiar (n) 1.3 /sb'sdiarif a ompany tht is owned by another company successful (ad) 8.1 sks having good reults,eg, @ sucessful product / company / ewer. Also a sueeess (7) ¢8. The project wes a great sucess. te suggest (ol) 3.3 0 dent to sy what you think can or should be done, ei. He suggested going to the new Indionritovont. Ako & suggestion (1). 0 make @ suggestion a suit (1) (ni) 10.2 ua jacket wth trousers (ora skirt) of the same colour and material (2) (1b) 63 tobe convenient, ea Does Thusdey suit you forthe meeting? a supplier () 1.2 spate a ompany which sells goods 10 mother, Also to supply (1b) table (r) 5.2 / trl! an organized lst of information to takeoff (1) 23 /to ‘of (ofa Plane) to leave the ground. Also take-off (n) tik, ToteofT ‘sot 11.30. to take on (v6) 11.3 tek ‘on! t0 accept responsibilty for Something, eg, f0 the on o new project a takeover (n) 43 ftetkoovatr) ‘the buying of one company by another. Also to take over (+t) ek ‘ete seems (1 pt) 12.3 /tsma/ «conditions (f payment, of a contract 6) timetable (n) 2.2 tamtebl a lst of times for tour (n) 4.1 tose ‘usualy guided -to a company, town, ee 6 099 09 @ tour of New York training (n) (U] 43 emma) learning! teaching of new skis atwork, eg @ toning manager / oun, Als to tain (sb) to transfer (vb) 6.2 fens ei {on the phone) to connect the caller to another number ‘translater (1) pore 10.1 ‘ens lente a person who {gives the meaning of words in nother language, spoken or ‘written, Also to translate (¥) 2 ‘wanslation (1) transporter (1) 9.3 res potato company which takes goods by road, air, or boat from one place toanother a trend (n) 5.2 frend a general direction oF tendency, eg. The ‘rend in prices i upward. 2 trip (2) 1.2 Arya journey fom fone place to another, usually Including the return How ros your business trp to Pars? a tumover (1) 13 /exnaviae the total sles ofa company. eg, ur annual tamover i $70 milion unemployed (a) 12.1 mum psd not having a ob, eg. Hes unemployed Also unemployment (10) {union (n) 9.2 junio short for ‘ade union ~ organization which represents the interests of employees to update (1) 7.2/spdew to add ‘the most recent information, We have updated our address list with this years new customers. View (2) 73 /sju an opinion about something, eg What's your iw on this? In my view is waste (1) [U] 9.2 /vewt things ‘that you throw away because they are not useful. one uceo / indusral waste wide (1) (ad) 7.3 ward! ‘measurement from side to side, (eg, The rad is about & m wide (2) (ad big eg, 0 wide ange of products word processing (1) [U] 122 “wad proosesn/ the writing of text on acomputer.eg © word: processing program a workshop (n) 1-1 wocRfop/ a place where you make things, ‘asualy by hand a workstation (1) 10.2 Paik sterol a desk with a computer in & company office worth (ad) 8.2 8 to have a value of eg Mis pointing is worth fzm. Glossary 175OXFORD Great Clarendon Stet. 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Appeared in The Siuday Tones 17 January 1998.© Times Newspapers Lid 1999, Reproduced by permission of Ties Newspapers Lt p 16 Extracts from ‘wowswarchgroupcom. Reproduced by permis- Son of Swatch SA. p 19 Information about The (Century Park Hotel, Thalland. Reproduced by pee mission of The Century Park Hoce.p37-The ire Valley A taste ofthe chateau les from swe headlinevetscoubjchateau life syle hem Reproduced by permission of Headline Event Management 11d. pp 8.57 Extracts from ‘wow Repl com. Reprediced by permision of Repsol PF. pp 84.85 Scanner pics vegetables boy Mark Prigy- Appeared in Te Suda Tes 3 (crober 1999, Times Newspapers Ld. Reproduced by permission of Times Newspapers nd, p90 oc ofthe jet ae’ by Juan Tipe. Appeared in Tne 7 Decernber 1998.6 Tie Ine 1998. Reproduced by permission of Time Life Syndication. p92°BAs brightest star by Tom Rabython. Appeared in Evans Magsine June 1899. 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Appeared in The Sunday Tgap 13 Je 1999, Reproduced by permission of “Telegraph Syndication. pp 122-124 Information about Lapora Reproduced by permission of ‘antonio lapor. ‘Sources p51 Information about Perrier from ‘Perrier Vitel SAA worldwide leace Brochure 2000. p38 MovorolaStatisis frm worwsnoe com. 1p 38.60 Social tends statistics from worwstatis- es govisk pp 60.61 Statistics on Internet com> ‘ection fom Stratexies Group. pp 60.61 Statstis ‘om internet sem Ava Pacfe Marke fom Est and Young Ass-Piciic Economic Outlook 1955- 2009. p 95 Money facts from The Guinness Book ‘of Records, The Oxford Childrens Encyclopaedia 1 The Top Ten of Everything 1999 (Dorling Kindersley, p 97 IKEA from ww.bbccouk. p97 AGHAliance from worwagtf.p 151 Estée Lauder history from woewleompanis om. p 100 Sony history from wrw-sony.com. p 101 Foré Motor Company history fer word com. p 109 Stasis fom "What fre predictions are there towards teleworking’ from wownbs ruck p 109 Cimate change statistic from vwwweunfeee de pp 136.197 Statistics on male and Female bosses fom ww gallup.com. p 150 Information about Royal Princess Lar hee. From woraoteguidecom, Iustratos ye Adrian Barely pp 26, 89.4, Stefan (Chabluk pp 18,28. 30, 31.32.88, 89,134. Sarah JonesiDét Ar pp 22,34, 91,108. Nigel Paige pp 20,40, 63, 65, 76, 110, 117,135. 194, 142. Mike Stonesiliustation Lid p 148,19. Technical Graphics Dept. OUF p to, Commision photography by: Gareth Haden pp 62, 70,139,140 Mark Mason pp 38. 49,75, 92,103 122, 140 (notepad 14, Te thr and ui ae grat to the fl {orth prison to era phctogaphs and hs trae mtena arkentvane p24; Lela BragiaDiele pp 6,7: Caso p 107; Cenary Pale Hotel p19; Corbis pp 50 (Michael Fle Marana Tarell. 78 (Bran Leng?businessman ina car 106 (Kevin R Moms Dept stor) Eye Ubiquitous pp 13 (Deva Forman) sret music, 80 (Michal GeorgeNew York aparment Gecty One Sane pp 9 ley Vine)AkikoTakaima), 9 (im Brown) Son Hastings). 44 Dan Bose, 50 (Christopher BisselDanil jones), 50 (David RoehvEnca Chan 30 Joe Flo) Frank Jench, 50 Pierre ShoiniereGiann Bares, 54 Bo chat lecture 54(Chad EniersCar production workers. $4 Jon ReyiArchitect, 54 Vince Steanokonstrction ‘workers. 59 Jerome Tise), 66 John Lundhrain, (66 (Ken Bigaymotorway, 72 (Jed and Kaora Share {80 aul Chesty/ Tokyo apartment) 94 Laurence Monneret, 11 (Fed GeorgeEmpire Sate Bullding. Hiryjuki Masumoto) Guggenheim, Lois and Bob Schlowskyjeans, Paul anceiAmerican ExpressCard), 102 Klaus Lahnstein Tony Rap) 106 (Hugh Siton averting hoarding). 115 (Catherine Liner) Dr Bi, Roy Borrell Home ce), 120 (Bob Thomasjourmalis. i Shaw teacher Jon Rleylrcitex. ler Churchill receptionist. Stewart Cohenpilot. Svan Grandadan) waite. 126| David Jelccountant. “Timothy Shonnard salesperson. 146 Ken Fsherlene of meeting of intervie) 150 Pal ‘Chesley Bangkok temple: ally and Khare GGreenilp 196 end of sca ocason: Helton Sete p68 Amelia Earhart Hilary and Tensing ‘utcison p 78 (Nick Haslamysubw image Bank Pp 12Picework Products. 34 Bokelbers. market ‘esearchers 7 (Dav Pal Prod), 128 etl unten, 153, 155 (FE Wali, 135 (Morr! Intec James Daves p80 (Pans apartment) Nok 'p 1011 (Red Constancy: RGK Pest p 118 PerieVitel p51 Pizza Hut p 14: Popperoto p 6 (Mark Baker) New Milenaiu) 101 (Henry Fora: Repsol pp 36,57. Rex Features p 96 (NiverelAbd Rabbo} Robert Harding Piure Library Pp 13 (Nik ‘Wheeler 24 (Warsaw Olt Town markt 27 Jel Greenberg 30 (Nigel Francis, 97 (Roy Rainford chiteau), 66 Jay Thomasionference Skyscan p37 (Nick Hannaot ar balloon Sony p 86; Swatch p 16: STONE pp 43 (Nel Beer 146 (Chiistopher Bissell) Telegraph Colour Library. $0 (Rag Productions ine Caria Dendenl 90 (Valder ‘Tormey plane: The Stock Marke pp 9 ase Luis Pelaez In Sally Kent 30 Richard Berenolx streetscene) 50 Jose Pelae/Wilim Bertin. 82 (Anthony Redpathpumber, 126 (Larry Willams! ‘receptionist TimePux p98: UPPS p32: View p 115 (Chris Gascoigne restairan: West ghrp 131 (Mack Adams)Business Basics Business Basics is a complete first course in English for business, providing a systematic and thorough coverage of basic language structures and skills, through the medium of interesting and relevant material. Business Basics is ideal for professionals already in business, and for students preparing to work in an international business environment. While the Pe ore ns au eine can ee ee a Se eee ad Brraacres The New Edition has been extensively revised in line with feedback from users of the original Business Basics. The structural syllabus has 2 more gradual progression in the early Pee eee ees eee Ce Re ey up to date, and new companies and business personalities Re aa Cog Se See ean ee Us ae ca thoroughly revised and extended glossary which now includes Bere eer ee ee ae De ee Ce ad See me Rte ec eked resource material and Progress Tests. A Workbook, two Class Cassettes or CDs, and two Personal Cassettes with accompanying pocket book complete the Business Basics package. OXFORD Pena usec Se ay Mh