Templates

Sector : TOURISM

Qualification Title: HOUSEKEEPING NC II

Unit of Competency: PROVIDE HOUSEKEEPING SERVICES TO GUESTS

Module Title: PROVIDING HOUSEKEEPING SERVICES TO GUESTS

 Plan
Training
Session
Data Gathering Instrument for Trainee’s Characteristics
Please answer the following instrument according to the
characteristics described below. Encircle the letter of your choice that best
describes you as a learner. Blank spaces are provided for some data that
need your response.
Characteristics of learners

Language, literacy Average grade in: Average grade in:

and numeracy English Math
(LL&N)
a. 95 and above a. 95 and above
b. 90 to 94 b. 90 to 94
c. 85 to 89 c. 85 to 89
d. 80 to 84 d. 80 to 84
a. 75 to 79 e. 75 to 79

Cultural and Ethnicity/culture:

language a. Ifugao
background
b. Igorot
c. Ibanag
d. Gaddang
e. Muslim
f. Ibaloy
g. Others( please specify)_____________

Education & Highest Educational Attainment:

general a. High School Graduate/K2 to 12 graduate
knowledge
b. College Level
c. College Graduate
d. with units in Master’s degree
e. Masteral Graduate
f. With units in Doctoral Level
g. Doctoral Graduate
Sex a. Male
b. Female
Age Your age: 22
Physical ability 1. Disabilities(if any) N/A
2. Existing Health Conditions (Existing illness
if any)
a. None
b. Asthma
 Characteristics of learners
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
g. Others(please specify) ___________________
Previous
experience with CERTIFICATES
the topic
List down trainings related to
Previous
learning NC II in HOUSEKEEPING:
experience HOUSEHOLD NC II

National Certificates acquired and NC level

Training Level
completed
Other courses related to HOUSEKEEPING
Special courses
a. Units in education
b. Master’s degree units in education
c. Others(please specify)
_________________________
Learning styles a. Visual - The visual learner takes mental
pictures of information given, so in order for
this kind of learner to retain information,
oral or written, presentations of new
information must contain diagrams and
drawings, preferably in color. The visual
learner can't concentrate with a lot of activity
around him and will focus better and learn
faster in a quiet study environment.
b. Kinesthetic - described as the students in
the classroom, who have problems sitting
still and who often bounce their legs while
tapping their fingers on the desks. They are
often referred to as hyperactive students
with concentration issues.
c. Auditory- a learner who has the ability to
remember speeches and lectures in detail
but has a hard time with written text. Having
to read long texts is pointless and will not be
retained by the auditory learner unless it is
read aloud.
d. Activist - Learns by having a go
e. Reflector - Learns most from activities
where they can watch, listen and then review
what has happened.
 Characteristics of learners

f. Theorist - Learns most when ideas are linked

to existing theories and concepts.
g. Pragmatist - Learns most from learning
activities that are directly relevant to their
situation.
a. Financially challenged
Other needs
b. Working student
c. Solo parent
d. Others(please specify)
___________________________
FORM 1.1 SELF-ASSESSMENT CHECK

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.
BASIC COMPETENCIES
CAN I…? YES NO
1. Participating in workplace communications
1.1.1 Obtain and convey workplace information 
1.1.2 Complete relevant work related documents 
1.1.3 Participate in workplace meeting and discussion 
2. Working in a team environment
2.1.1 Describe and identify team role and responsibility 
in a team
2.1.2 Describe work as a team member 
3. Practicing career professionalism
3.1.1 Integrate personal objectives with organizational 
goals.
3.1.2 Set and meet work priorities. 
3.1.3 Maintain professional growth and development 
4. Practicing occupational health and safety procedure
4.1.1 Evaluate hazard and risks 
4.1.2 Control hazards and risks 
4.1.3 Maintain occupational health and safety 
awareness

COMMON COMPETENCIES
CAN I…? YES NO
1. Develop and Update Industry Knowledge
1. 1. Identify and access key source of information on  /
the industry
1. 2. Access, apply and share industry information  /
1. 3. Update continuously relevant industry knowledge  /
2. Observe workplace hygiene procedure
2. 1. Practice personal grooming and hygiene  /
2. 2. Practice safe and hygienic handling, storage and  /
disposal of food, beverage and materials
 COMMON COMPETENCIES
CAN I…? YES NO
3. Perform computer operations
3.1 Identify and explain the functions, general features  /
and capabilities of both hardware and software
undertaken
3. 2. Prepare and use appropriate hardware and  /
software according to task requirement
3.3. Use appropriate devices and procedures to transfer  /
files/data
3.4 Produce accurate and complete data according to
the requirements
3.5 Maintain computer system
4. Perform workplace and safety practice
4. 1. Practice workplace safety, security and hygiene  /
systems, processes and procedure
4. 2. Respond appropriately to faults, problems and  /
emergency situations
4. 3. Maintain safe personal presentation standards  /
5. PROVIDE EFFECTIVE CUSTOMER SERVICE
5.1 Apply effective verbal and non-verbal 
communication skills to respond to customer needs
5.2 Provide prompt and quality service to customer 
5.3 Handle queries promptly and correctly in line with 
enterprise procedures
5.4 Handle customer complaints, evaluation and 
recommendation

CORE COMPETENCIES
CAN I…? YES NO
1. Provide housekeeping services to guest
1.1 1 Receive Housekeeping Request 
1.1.2 Provide/ Service Housekeeping Requests 
1.1.3 Provide Advice to Guest 
1.1.4 Liaise with Other Departments 
2. Clean/Prepare rooms for guests

2.1.1 Set-up equipment and trolleys 

2.1.2 Access rooms for servicing 
2.1.3 Make-up beds 
CORE COMPETENCIES
CAN I…? YES NO
2.1.4 Clean and clear rooms 
2.1.5 Clean and store trolleys and equipment 
3. Provide valet / butler Service
3.1.1 Identify valet Services 
3.1.2 Perform proper coordination to ensure optimum 
privacy, security and confidentiality of all guests
3.1.3 Display professional valet standards 
3.1.4 Ensure proper handling of guest’s property 
4. Clean public areas, facilities and equipment
4.1.1 Select and use equipment and materials properly for 
cleaning premises
4.1.2 Comply with occupational; health and safety 
requirements in preparing dry and wet cleaning agents
and chemicals
4.1.3 Identify and explain different cleaning operations, 
chemicals and treatment of common hazards in the
workplace
4.1.4 Dispose garbage and used chemicals properly 
4.1.5 Clean wet and dry areas according to enterprise 
procedures
4.1.6 Maintain and store cleaning equipment and chemicals 

5. Laundry linen and guests clothes

5.1.1 Identify types of fabric and laundry equipment 
5.1.2 Observe safety practices in handling laundry 
equipment and chemicals
5.1.3 Follow correct procedure in laundering process 
for guest’s laundry items
5.1.4 Package and store laundry items 
6. Deal with/handle intoxicated guests

6.1.1. Determine the level of intoxication 

6.1.2. Apply appropriate procedures 
6.1.3. Comply with legislation 

Note: In making the Self-Check for your Qualification, all required competencies
should be specified. It is therefore required of a Trainer to be well- versed
of the CBC or TR of the program qualification he is teaching.
Evidences/Proof of Current Competencies

Form 1.2: Evidence of Current Competencies acquired related to

Job/Occupation

Current competencies Proof/Evidence Means of validating

BASIC
1. Participate in workplace communication
1.1.1 Obtain and convey workplace Checked the validation
Information of the authenticated
Presented a copy
1.1.2 Complete relevant work-related copy of Certificate of
of Certificate of
documents employment; Oral
employment
questioning/ Written
1.1.3 Participate in workplace exam
meeting and discussion
2. Work in a team environment
2.1.1 Describe and identify team role Checked the validation
and responsibility in a team of the authenticated
Presented a copy
copy of Certificate of
2.1.2 Describe work as a team of Certificate of
employment; Oral
member employment
questioning/ Written
exam
3. Practice career professionalism
3.1.1 Integrate personal objectives Checked the validation
with organizational goals. of the authenticated
Presented a copy
copy of Certificate of
3.1.2 Set and meet work priorities. of Certificate of
employment; Oral
employment
3.1.3 Maintain professional growth questioning/ Written
and development exam

4.Practice occupational health and safety

4.1.1 Evaluate hazard and risks Checked the validation
of the authenticated
4.1.2 Control hazards and risks Presented a copy
copy of Certificate of
of Certificate of
4.1.3 Maintain occupational health employment; Oral
employment
and safety awareness questioning/ Written
exam
COMMON COMPETENCIES
1.Developing and updating industry knowledge

1.1.1 Identify and access key sources Checked the validation

of information on the industry of the authenticated
Presented a copy
copy of Certificate of
1.1.2 Access, apply and share of Certificate of
employment; Oral
industry information employment
questioning/ Written
1.1.3 Update continuously relevant exam questioning/
industry knowledge Written exam
2.Observing workplace hygienic procedures

2.1.1 Practice personal grooming and Checked the validation

hygiene of the authenticated
Presented a copy
copy of Certificate of
2.1.2 Practice safe and hygienic of Certificate of
employment; Oral
handling, storage and disposal of employment
questioning/ Written
food, beverage and materials
exam
3.Performing computer operations
3.1.1 Identify and explain the Checked the validation
functions, general features and of the authenticated
capabilities of both hardware and copy of Certificate of
software undertaken employment; Oral
Presented a copy questioning/ Written
3.1.2 Prepare and use appropriate
of Certificate of exam
hardware and software according to
task requirement employment
3.1.3 Use appropriate devices and
procedures to transfer files/data
3.1.4 Produce accurate and complete
data according to the requirements
3.1.5 Maintain computer system
4.Performing workplace and safety practices
4.1.1 Practice workplace safety, Checked the validation
security and hygiene systems, of the authenticated
processes and procedures copy of Certificate of
Presented a copy employment; Oral
4.1.2 Respond appropriately to faults, of Certificate of questioning/ Written
problems and emergency situations employment exam
4.1.3 Maintain safe personal
presentation standards
5.Providing effective customer service
5.1.1 Apply effective verbal and non- Presented a copy Checked the validation
verbal communication skills to of Certificate of of the authenticated
respond to customer needs employment copy of Certificate of
employment; Oral
5.1.2 Provide prompt and quality
questioning/ Written
service to customer
exam
5.1.3 Handle queries promptly and
correctly in line with enterprise
procedures
5.1.4 Handle customer complaints,
evaluation and recommendations
CORE
1. Clean/Prepare rooms for guests
2.1.1 Set-up equipment and trolleys Checked the validation
of the authenticated
2.1.2 Access rooms for servicing Presented a copy
copy of Certificate of
of Certificate of
2.1.3 Make-up beds 2.1.4 Clean and employment; Oral
employment
questioning/ Written
clear rooms exam

2.1.5 Clean and store trolleys and

equipment
3. Provide valet / butler Service
3.1.1 Identify valet Services Checked the validation
of the authenticated
3.1.2 Perform proper coordination to Presented a copy
copy of Certificate of
ensure optimum privacy, security and of Certificate of
employment; Oral
confidentiality of all guests employment
questioning/ Written
3.1.3 Display professional valet exam
standards
3.1.4 Ensure proper handling of
guest’s property
4. Clean public areas, facilities and equipment
4.1.1 Select and use equipment and Checked the validation
materials properly for cleaning of the authenticated
premises copy of Certificate of
Presented a copy employment; Oral
4.1.2 Comply with occupational; of Certificate of questioning/ Written
health and safety requirements in employment exam
preparing dry and wet cleaning
agents and chemicals
4.1.3 Identify and explain different
cleaning operations, chemicals and
treatment of common hazards in the
workplace
4.1.4 Dispose garbage and used
chemicals properly
4.1.5 Clean wet and dry areas
according to enterprise procedures
4.1.6 Maintain and store cleaning
equipment and chemicals
5. Laundry linen and guests’ clothes
5.1.1 Identify types of fabric and Presented a copy Checked the validation
laundry equipment of Certificate of of the authenticated
employment copy of Certificate of
5.1.2 Observe safety practices in
employment; Oral
handling laundry equipment and
questioning/ Written
chemicals
exam
5.1.3 Follow correct procedure in
laundering process for guest’s
laundry items
5.1.4 Package and store laundry
items
6.DEAL WITH/HANDLE INTOXICATED GUESTS
6.1.1. Determine the level of Presented a copy Checked the validation
intoxication of Certificate of of the authenticated
6.1.2. Apply appropriate procedures employment copy of Certificate of
employment; Oral
6.1.3. Comply with legislation
questioning/ Written
exam

Identifying Training Gaps

From the accomplished Self-Assessment Check (Form 1.1) and the

evidences of current competencies (Form 1.2), the Trainer will be able to
identify what the training needs of the prospective trainee are.

Form 1.3 Summary of Current Competencies Versus Required

Competencies (Sample)

Required Units of Current Training

Competency/Learning Competencies Gaps/Requirements
Outcomes based on CBC
BASIC
1. Participate in workplace communication
1.1.1 Obtain and convey 1.1.1 Obtain and
workplace Information convey workplace
Information
1.1.2 Complete relevant work-
1.1.2 Complete relevant
related documents
work-related
1.1.3 Participate in workplace documents
meeting and discussion
1.1.3 Participate in
workplace meeting and
discussion
2. Work in a team environment
2.1.1 Describe and identify 2.1.1 Describe and
team role and responsibility in identify team role and
a team responsibility in a team
2.1.2 Describe work as a team 2.1.2 Describe work as
member a team member

3. Practice career professionalism

3.1.1 Integrate
personal objectives with
organizational goals.
3.1.2 Set and meet
work priorities.
3.1.3 Maintain
professional growth
and development
4.Practice occupational health and safety
4.1.1 Evaluate hazard and 4.1.1 Evaluate hazard
risks and risks
4.1.2 Control hazards and 4.1.2 Control hazards
risks and risks
4.1.3 Maintain occupational 4.1.3 Maintain
health and safety awareness occupational health
and safety awareness
COMMON COMPETENCIES
1. Developing and updating industry knowledge
1.1.1 Identify and access key 1.1.1 Identify and
sources of information on the access key sources of
industry information on the
industry
1.1.2 Access, apply and share
industry information 1.1.2 Access, apply and
share industry
1.1.3 Update continuously
information
relevant industry knowledge
1.1.3 Update
continuously relevant
industry knowledge
2.Observing workplace hygienic procedures
2.1.1 Practice personal
grooming and hygiene
2.1.2 Practice safe and
hygienic handling,
storage and disposal of
food, beverage and
materials
3.Performing computer operations
3.1.1 Identify and explain the
functions, general features and
capabilities of both hardware
and software undertaken
3.1.2 Prepare and use
appropriate hardware and
software according to task
requirement
3.1.3 Use appropriate devices
and procedures to transfer
files/data
3.1.4 Produce accurate and
complete data according to the
requirements
3.1.5 Maintain computer
system
4.Performing workplace and safety practices
4.1.1 Practice workplace
safety, security and hygiene
systems, processes and
procedures
4.1.2 Respond appropriately to
faults, problems and
emergency situations
4.1.3 Maintain safe personal
presentation standards
5.Providing effective customer service
3.1.1 Identify and
explain the functions,
general features and
capabilities of both
hardware and software
undertaken
3.1.2 Prepare and use
appropriate hardware
and software according
to task requirement
3.1.3 Use appropriate
devices and procedures
to transfer files/data
3.1.4 Produce accurate
and complete data
according to the
requirements
3.1.5 Maintain
computer system
4.1.1 Practice
workplace safety,
security and hygiene
systems, processes and
procedures
4.1.2 Respond
appropriately to faults,
problems and
emergency situations
4.1.3 Maintain safe
personal presentation
standards
5.1.1 Apply effective verbal and
non-verbal communication
skills to respond to customer
needs
5.1.2 Provide prompt and
quality service to customer
5.1.3 Handle queries promptly
and correctly in line with
enterprise procedures
5.1.4 Handle customer
complaints, evaluation and
recommendations
1.Provide housekeeping services to guest
1.1.1 Receive Housekeeping
Request
1.1.2 Provide/ Service
Housekeeping Requests
1.1.3 Provide Advice to Guest
1.1.4 Liaise with Other
Departments
2. Clean/Prepare rooms for guests
5.1.1 Apply effective
verbal and non-verbal
communication skills to
respond to customer
needs
5.1.2 Provide prompt
and quality service to
customer
5.1.3 Handle queries
promptly and correctly
in line with enterprise
procedures
5.1.4 Handle customer
complaints, evaluation
and recommendations
CORE
1.1.1 Receive
Housekeeping Request
1.1.2 Provide/ Service
Housekeeping Requests
1.1.3 Provide Advice to
Guest
1.1.4 Liaise with Other
Departments
2.1.1 Set-up equipment and
trolleys
2.1.2 Access rooms for
servicing
2.1.3 Make-up beds
2.1.4 Clean and clear rooms
2.1.5 Clean and store trolleys
and equipment
3. Provide valet / butler Service
3.1.1 Identify valet Services
3.1.2 Perform proper
coordination to
ensure optimum
privacy, security and
confidentiality of all
guests
3.1.3 Display
professional valet
standards
3.1.4 Ensure proper
handling of guest’s
property
4. Clean public areas, facilities and equipment
2.1.1 Set-up equipment
and trolleys
2.1.2 Access rooms for
servicing
2.1.3 Make-up beds
2.1.4 Clean and clear
rooms
2.1.5 Clean and store
trolleys and equipment
3.1.1 Identify valet
Services
3.1.2 Perform proper
coordination to
ensure optimum
privacy, security and
confidentiality of all
guests
3.1.3 Display
professional valet
standards
3.1.4 Ensure proper
handling of guest’s
property
4.1.1 Select and use
equipment and materials
properly for cleaning premises
4.1.2 Comply with
occupational; health and
safety requirements in
preparing dry and wet cleaning
agents and chemicals
4.1.3 Identify and explain
different cleaning operations,
chemicals and treatment of
common hazards in the
workplace
4.1.4 Dispose garbage and
used chemicals properly
4.1.5 Clean wet and dry areas
according to enterprise
procedures
4.1.6 Maintain and store
cleaning equipment and
chemicals
5. Laundry linen and guests clothes
5.1.1 Identify types of fabric
and laundry equipment
5.1.2 Observe safety practices
in handling laundry equipment
and chemicals
5.1.3 Follow correct procedure
in laundering process for
guest’s laundry items
5.1.4 Package and store
laundry items
6.DEAL WITH/HANDLE INTOXICATED GUESTS
4.1.1 Select and use
equipment and
materials
properly for cleaning
premises
4.1.2 Comply with
occupational; health
and safety
requirements in
preparing dry and wet
cleaning agents and
chemicals
4.1.3 Identify and
explain different
cleaning operations,
chemicals and
treatment of common
hazards in the
workplace
4.1.4 Dispose garbage
and used chemicals
properly
4.1.5 Clean wet and dry
areas according to
enterprise procedures
4.1.6 Maintain and
store cleaning
equipment and
chemicals
5.1.1 Identify types of
fabric and laundry
equipment
5.1.2 Observe safety
practices in handling
laundry equipment and
chemicals
5.1.3 Follow correct
procedure in
laundering process for
guest’s laundry items
5.1.4 Package and store
laundry items
6.1.1. Determine the level of
intoxication
6.1.2. Apply appropriate
procedures 6.1.3. Comply with
legislation
6.1.1. Determine the
level of intoxication
6.1.2. Apply
appropriate procedures
6.1.3. Comply with
legislation

Using Form No.1.4, convert the Training Gaps into a Training Needs/
Requirements. Refer to the CBC in identifying the Module Title or Unit of
Competency of the training needs identified.

Form No. 1.4: Training Needs (Sample)

Training Needs Module Title/Module of

Instruction
(Learning Outcomes)
1.1.1 Receive Housekeeping Request 1. Providing
housekeeping services
to guest
1.1.2 Provide/ Service Housekeeping
Requests

1.1.3 Provide Advice to Guest

1.1.4 Liaise with Other Departments