OMS Training Booklet - 2015 2016

OMS
CONSULTANTS
Motivational
Training Programs
2015/2016
We educate, inspire and motivate people to achieve the unbelievable!
This booklet contains,

About OMS Consultants, Why
OMS, Our Team and Training
Programs in Detail
DR. NADITHA FERNANDO - VICTOR PRINCE - ZIHAN ZAKARIYYA - RUSHDI JABIR

ABOUT US
WE ARE A COMPANY INVOLVED IN “HUMAN RESOURCES DEVELOPMENT.” WE

DEVELOP EMPLOYEES OF VARIOUS ORGANIZATIONS IN SRI LANKA AND ABROAD,
WHICH INCLUDES PRIVATE, PUBLIC AND NGOS. OUR TRAININGS/SEMINARS ARE
CUSTOM MADE TO SUITE EMPLOYEES AT ALL LEVELS, PERFORMING VARIOUS
FUNCTIONS.
Our Vision
TO BE THE MOST ADMIRED TRAINING AND CONSULTANCY ORGANIZATION IN SRI

LANKA.
Our Mission
TO SATISFY EVERY SINGLE CUSTOMER BY GOING THE EXTRA MILE.
Our Values
HONEST, COMMITTED, GOING THE EXTRA MILE, SEEK WIN-WIN AND ETHICAL
+94-76-522-6402 or omsmariesz@gmail.com for reservations or more information

WHY SELECT OMS CONSULTANTS
 FIRST OF ALL BECAUSE OF WHAT OUR PAST CLIENTS SAY

ABOUT US (TESTIMONIALS)
 FREE OF CHARGE ‘FOLLOW UP’ SESSION
 OUR TRAINERS WILL MAKE SURE THAT, THEY EDUCATE,

ENTERTAIN AND MOST IMPORTANTLY MOTIVATE YOUR STAFF TO
MAKE THINGS HAPPEN!
 UNLIMITED NO. OF PARTICIPANTS FOR A FIXED PRICE (OUR

CHARGES ARE NOT BASED ON THE NO. OF PARTICIPANTS, THEY
ARE BASED ON SESSIONS)
 OUR TRAINERS CAPABLE OF USING ALL 3 LANGUAGES

(ENGLISH/SINHALESE/TAMIL) AT THE SAME TIME, TO MAKE
SURE THAT THE MESSAGE IS WELL COMMUNICATED
 CONDUCT TRAINING SESSIONS IN A VERY SHORT NOTICE

LIST OF PROGRAMS
 THE THREE KEYS OF SUCCESS

 EFFECTIVE INDIVIDUALS
 SALES SUPERSTARS
 A BETTER ME FOR BETTER RESULTS
 GOALS; HOW TO SET AND ACHIEVE
 SUPERIOR CUSTOMER SERVICE I
 SUPERIOR CUSTOMER SERVICE II
 SELLING AND CUSTOMER SERVICE
 BUILDING RELATIONSHIPS WITH CUSTOMERS
 TOP LEADERS
 BETTER INDIVIDUALS, BETTER LEADERS AND BETTER TEAMS
 TOP TEAMS
 THE PROFESSIONALS
PLUS MANY MORE UNIQUE PROGRAMS FULLY CUSTOMIZED TO SUIT YOUR

REQUIREMENTS. PLEASE CONTACT US FOR MORE INFORMATION.

OUR TEAM
DR. NADITHA FERNANDO

PHD (WALES), MA (WALES), BA (COL.)
A VETERAN TRAINER, WHO HAS PROVIDED HIS EXPERTISE TO MANY MULTINATIONAL COMPANIES, INCLUDING, COCA
COLA, SAMSUNG, HITACHI AND UNILEVERS. HIS AREAS OF EXPERTISE ARE ON STRATEGIC PLANNING, AND
MANAGEMENT. DR. NADITHA IS ONE OF THE FEW ASIAN EXPERTS WHO HAS CONQUERED THE GLOBE WITH UNIQUE
SPEECHES AND PRESENTATIONS
MR. VICTOR PRINCE

MBA (USA), MSC (FRANCE), MA (USA)
VICTOR IS THE VICE PRESIDENT OF OMS AND INVOLVED IN TRAINING COMPANIES IN INDIA FOR THE LAST 10 YEARS.
VICTOR HAS WON MANY AWARDS IN TRAINING IN INDIA AND IS HIGHLY HUNTED FOR BY MNCS THROUGHOUT THE
WORLD. HIS CLIENTS INCLUDE UNLEVERS, RECKITS, AND TATA. HE IS A SPECIALIST IN HR MANAGEMENT AND
PRODUCTIVITY.
MR. ZIHAN ZAKARIYYA

MBA (SRI J) ACMA, ATII, CERTIFIED TAX CONSULTANT
A CHIEF FINANCIAL OFFICER IN A LEADING PRIVATE COMPANY, ZIHAN IS ONE OF THE FEW CERTIFIED TAX
CONSULTANTS IN SRI LANKA. HIS AREAS OF SPECIALIZATIONS ARE FINANCIAL ANALYSIS & PLANNING, INVESTMENT
APPRAISAL AND TAXATION. HE ALSO WELL KNOWN FOR HIS TALENTS IN COST MANAGEMENT AND CORPORATE
FINANCE IN SRI LANKA
MR. RUSHDI JABIR

MBA (USQ, AUSTRALIA), PG DIP. BFA (ICASL), CPM (ASIA PACIFIC), C.OMS (UK), DIP. M (SL), MSLIM
A TOP MOTIVATIONAL SPEAKER, KNOWN FOR HIS ‘SPELL BOUNDING’ MOTIVATIONAL SESSIONS HAS BEEN ADMIRED
AND APPRECIATED BY MANY IN SRI LANKA. THE TESTIMONIALS WHICH HE HAS RECEIVED PROVES HIS CAPABILITIES.
RUSHDI HAS CONDUCTED OVER 100 MOTIVATIONAL PROGRAMS AND WAS EMPLOYED BY SUMATHI GROUP, TRITEL
SERVICES, EXPOLANKA, ABANS, WORLD WIDE HOLIDAYS AND SRI LANKA TELECOM ON A FULL TIME BASIS.

TESTIMONIALS OUR SPEAKERS HAVE
RECEIVED
One of the best lecturers I have “He has the ability to teach difficult …
come across. … very clear, very in a easy way where any one can
interesting and goes to a person’s understand”
mind very well” Lasitha Ekanayake – Area Sales
Virginia Soris – Confidential Sec. Manager Hemas Pharmaceuticals
to the CEO, Shaw Wallace &
Hedges “He’s an awesome person with a
wonderful personality”
“… is an energetic, passionate and Isuru Perera – Brumby’s
convincing…” International
Joseph Soosaipillai – Asst. GM,
ElectroServ “Educational and informative”
Romesh Savanghan –
“Diplomatic…” Merchandiser, MAS Holdings
J. R. Kumar – Head of Academic
Affairs, Metropolitan Business “… with attracting teaching skills”
School Tharanga De Alwis – Colombo
Hilton
“Always relates the subject to the
practical life, …, excellent “… very lively… very informative, we
lecturer” can feel the effort he puts in, to
Rizmi Weerabangsa - Dialog convey the message
Telecom across which is wholehearted…”
Don Stanley, Sales Manager,
“An energetic lecturer with a wealth Lanka Canneries Ltd.
of knowledge in store …”
Mahina Bongso – News Anchor, “Very informative training session,
Channel One MTV well communicated and effective”
M. A. Azeez, Sales Manager, Kamal
“Influenced me … and to create a Cables (Pvt) Ltd.
positive attitude to …”
Prageeth Mendis - Dimos “Very encouraging and motivating
training program”
“Really enthusiastic … with practical Bilal Thahir, Head of Sales &
examples” Marketing,International Computer
Imran Habib Ulrehman – Sampath Ribbons (Pvt)
Bank
“Friendly, practical explanation and
“… can change a person to be better motivating”
in life” Nushrath Jalaludeen – Asst.
Lavanya Chellian – Aviva Global Accountant, Colombo Survey
Services Consultants

DETAIL LIST
OF OUR
TRAINING PROGRAMS…

The Three
Keys
of
Success
"a lecturer with a wonderful ability to attract the audience"
Mr. D. G. A. Abeygunawardena, Deputy General Manager, Ceylon Electricity Board
OBJECTIVE OF THE PROGRAM

TARGET AUDIENCE : Anybody who needs
TO AWAKEN INDIVIDUALS, MAKE THEM TAKE
motivation!
MASSIVE ACTIONS AND TO GET THE BEST OF THEIR
POTENTIAL TO ACHIEVE SUCCESS DURATION : 2 hours

LANGUAGE : English/Sinhalese/Tamil
EXPECTED BEHAVIORAL CHANGES AT THE

PROGRAM CONTENTS
END OF THE PROGRAM
 What is success?
 What is PR (personal responsibility)  TAKE ‘PERSONAL RESPONSIBILITY’ FOR EVERY ACTION
Why take PR?, Results of PR, Who  BE AN INITIATOR OF ACTIONS

takes PR?  PERFORM ACTIONS WITH A SENSE OF ‘BURNING DESIRE’
What happens if one doesn’t take PR?  HIGHLY CONFIDENT IN TERMS OF THE GREAT POTENTIAL WITHIN
 What is BD (burning desire) PEOPLE
Why have the BD?, Results of BD,  NEVER, NEVER, NEVER GIVE UP!
How to create the BD?  ALWAYS BE AND EXPECT NOTHING LESS THAN THE BEST!
 Change  BE WILLING TO ‘CHANGE’ AND GET ADJUSTED TO SITUATIONS
Why?, Importance?, How to change?  CHANGE ONESELF TO BE INLINE WITH ONES GOALS
What happens if you don’t change?
What major change needs to take place
in order to succeed

Effective
Individuals
“Every team member had a take home message and learning” end of the programme”
Mr. T. Sayandhan, Country Manager, Hemas Pharmaceuticals

TARGET AUDIENCE : General
TO AWAKEN INDIVIDUALS, MAKE THEM TAKE
DURATION : 1 day
MASSIVE ACTIONS AND TO GET THE BEST OF THEIR
POTENTIAL TO ACHIEVE SUCCESS LANGUAGE : English/Sinhalese/Tamil

PROGRAM CONTENTS
END OF THE PROGRAM
The 8 things which successful
people do all the time  VOLUNTARILY SET GOALS – OFFICIAL AND PERSONAL
 BE A GO GETTER
 Vision
 BEGIN THE DAY/WEEK/MONTH WITH GOALS IN MIND.
 Developing your mission
 BE SELF MOTIVATED TO ACHIEVE GOALS
 Being a human
 WORK FOR RESULTS
 Prioritizing
 IGNORE LIMITATIONS/BARRIERS
 Do what you can
 BE AN INITIATOR OF ACTIONS
 Hear then speak
 PERFORM ACTIONS WITH A SENSE OF ‘BURNING DESIRE’
 Help others
 NEVER, NEVER, NEVER GIVE UP!
 Continues development
 BE WILLING TO ‘CHANGE’ AND GET ADJUSTED TO SITUATIONS
 CHANGE ONESELF TO BE INLINE WITH ONES GOALS

Sales
SuperStars
“He is one of the best…, I have ever seen, who can keep the liveliness of the audience through his
communication skills in English, Sinhala & Tamil”
Premalal Navanandana de Silva – Chairman, Skills Development Fund Ltd

TARGET AUDIENCE : Anyone involved in sales
TO BE SUCCESSFUL SALESMAN, ADMIRED BY
CUSTOMERS, GENERATE SALES/PROFITS DURATION : ½ a day
CONTINUOUSLY AND TO BE A RECOGNIZED
SUPERSTAR! LANGUAGE : English/Sinhalese/Tamil

PROGRAM CONTENTS
END OF THE PROGRAM
Discussion on the 10 habits of a Sales
Superstars,  INCREASE SALES BY ADOPTING A PROFESSIONAL ATTITUDE
1. A correct belief system  HIGHER CUSTOMER SATISFACTION WHICH CAUSES MORE SALES
2. Prepare  FOCUS ON BUILDING CUSTOMER RELATIONSHIPS RATHER THAN JUST
3. Setting goals ‘SELLING’
4. Building rapport  CROSS SELLING AND THEREBY INCREASING REVENUE
5. Listen  FOCUS ON DELIGHTING CUSTOMERS AND THEREBY CREATE A LOYAL
6. Give them what they want (creating CUSTOMER BASE
requirements)  SUCCESSFULLY OUT BEAT COMPETITION BY ‘ZERO COST’
7. Be honest
8. Use failure as a fuel for success
9. Reduce post purchase dissonance
10. Build relationships

a better ME
for
better
RESULTS
"Highly recommended"
Mrs. Bavani Malarkolunthu, Sales Manager, ICICI Bank Sri Lanka
TARGET AUDIENCE : General

Objective of the Program
to awaken individuals, make them take massive DURATION : One day
actions and to get the best of their potential to
achieve success LANGUAGE : English/Sinhalese/Tamil

PROGRAM CONTENTS
END OF THE PROGRAM
 Discussing the principle of giving back more 
 What makes a better team; The importance of  ALWAYS STRIVE TO BE BETTER
personal development
 FOCUS MORE ON PERSONAL DEVELOPMENT
 The 3 keys of becoming better
Personal power  DEVELOP A DESIRE FOR ACTIONS AND RESULTS
No Matter what Person  AGGRESSIVELY BREAK DOWN BARRIERS
specific beliefs/behaviors to be changed  CONTINUOUSLY CHANGE FOR BETTER
 How to get into a ‘peak state’ instantly
 SWITCH STATES INSTANTLY TO GET ADJUSTED TO DEMANDING
 Five keys to succeed in any level
SITUATIONS
Raise standards
Changing beliefs  BE HARD ON ONESELF
Model a strategy  A CULTIVATED AND NOURISHED BELIEF SYSTEM
Increase your emotional intensity
 BE GEARED TO LEARN FROM SUCCESSFUL INDIVIDUALS
 Give, when you think you have a right to receive
 CHANGE ONESELF TO BE INLINE WITH ONES GOALS
 Documentary with discussions
 Developing daily habits  BE EMOTIONALLY FIT
 BE MORE GENEROUS
GOALS;
How to
Set &
Achieve
"excellent speaker, energetic, keep you entertained whilst keeping to the topic"
Mr. Sabri Abdul Cader, Chief Operating Officer, First Global Group

TARGET AUDIENCE : Anyone who needs to
TO MAKE INDIVIDUAL UNDERSTAND THE
achieve a goal!
IMPORTANCE OF GOAL SETTING AND MAKE THEM
‘GOAL ORIENTED’ INDIVIDUALS. DURATION : One day


PROGRAM CONTENTS
END OF THE PROGRAM
 Importance of goal setting
Why should I set goals?”
 VOLUNTARILY SET GOALS – OFFICIAL AND PERSONAL
 The 3 keys for achieving goals  BE A GO GETTER
“Psychologically get ready to be a GO
GETTER!”  BEGIN THE DAY/WEEK/MONTH WITH GOALS IN MIND.
 BE SELF MOTIVATED TO ACHIEVE GOALS
 Setting goals (official/personal)
“Goal setting workshop”  WORK FOR RESULTS
 IGNORE LIMITATIONS/BARRIERS
 Self motivational techniques
“Be MOTIVATED all the time!”  BE AN INITIATOR OF ACTIONS
 PERFORM ACTIONS WITH A SENSE OF ‘BURNING DESIRE’
 “Goal: The Dream Begins”
“Prove yourself that anything is  NEVER, NEVER, NEVER GIVE UP!
POSSIBLE!”
 BE WILLING TO ‘CHANGE’ AND GET ADJUSTED TO SITUATIONS
 Discussions  CHANGE ONESELF TO BE INLINE WITH ONES GOALS
“Lets discuss, nothing is Impractical!”

Superior
Customer
Service I
"a fantastic trainer and value for money"

Mrs. Kanchana, Training/Marketing Executive, ElectroServ
Objective of the Program TARGET AUDIENCE : Individuals who are

to motivate individuals to touch customers from
the hearts and mind. Customers would say involved in full time customer service
“wow” after receiving your employee’s services.
DURATION : One day

PROGRAM CONTENTS
END OF THE PROGRAM
 Why customer service?
 FOCUS ON SATISFYING/DELIGHTING CUSTOMERS RATHER THAN
 Benefits of superior customer services to,
The company ACTIVITIES
The customer care personnel
 BE AN INITIATOR FOR SUPERIOR CUSTOMER SERVICE
The customer
 TAKE CHARGE TO PROVIDE EXCELLENT CUSTOMER SERVICE
 The role of “Me” in delighting customers
 FOCUS MORE ON “ME” THAN OTHERS TO PROVIDE CUSTOMER
 Team work in customer service SERVICE
 SUPPORT EACH OTHER FOR PROVIDING WORLD CLASS SERVICE

Superior
Customer
Service II
"No one sleeps when Rushdi talks, he gave our staff the very best"
Mr. Don Stanley, Sales Manager, Lanka Canneries Ltd.

TARGET AUDIENCE : Individuals who are
To make individuals Professionals in customer
service involved in full time customer service
DURATION : One day

PROGRAM CONTENTS END OF THE PROGRAM
 What do customers expect from us and  TREAT EACH CUSTOMERS IN A UNIQUE WAY
why?
 PROFESSIONALLY BEHAVE IN CUSTOMER INTERACTIONS
 Qualities of a ‘superstar customer care  STRIVE TO DELIGHT CUSTOMERS
professional’
 EXCELLENTLY COMMUNICATE WITH CUSTOMERS
 How to delight customers  HANDLE TOUGH/ANGRY CUSTOMERS PROFESSIONALLY
 The use of language with customers  FOCUS ON BUILDING RELATIONSHIPS RATHER THAN JUST DEALING
WITH CUSTOMERS
 How to behave professionally with
customers
 Dealing with angry customers
 Building strong customer relationships
 Telephone techniques.

Selling and
Customer
Service
"He is the best motivational trainer I have ever seen"

Mr. Chandra Fernando, Consultant, Skills Development Fund Ltd.

TARGET AUDIENCE : Individuals involved in
TO EDUCATE AND INSPIRE ORDINARY SALES
direct selling
PEOPLE TO SELL MORE AND KEEP CUSTOMER
HAPPY IN A PROFESSIONAL WAY DURATION : One day


PROGRAM CONTENTS
END OF THE PROGRAM
 The principle of giving back more to 
customers  INCREASE SALES BY ADOPTING A PROFESSIONAL ATTITUDE
 Qualities of a successful salesman  HIGHER CUSTOMER SATISFACTION WHICH CAUSES MORE SALES
 FOCUS ON BUILDING CUSTOMER RELATIONSHIPS RATHER THAN JUST
 Introduction to customer service
‘SELLING’
 How to touch customers  FOCUS ON SATISFYING/DELIGHTING CUSTOMERS RATHER THAN
 Benefits of customer service to the ACTIVITIES
salesman
 BE AN INITIATOR FOR SUPERIOR CUSTOMER SERVICE
 Delighting customers  TAKE CHARGE TO PROVIDE EXCELLENT CUSTOMER SERVICE
 FOCUS MORE ON “ME” THAN OTHERS TO PROVIDE CUSTOMER
SERVICE

Building
Relationships
With
Customers
"one of the best I have ever heard"

Mrs. Roshini Sewwandi, Corporate Sales Manager, Sri Lanka Telecom

To identify the importance of building TARGET AUDIENCE : Everybody dealing with
relationships, how to build profitable
relationships with customers and thereby
customers
secure lifetime profits DURATION : ½ a day
PROGRAM CONTENTS EXPECTED BEHAVIORAL CHANGES AT THE

END OF THE PROGRAM
 Importance of building relationships with
customers
 FOCUS ON BUILDING CUSTOMER RELATIONSHIPS RATHER THAN JUST
Life time value of a customer
‘SELLING’
Filling the gap
 CROSS SELLING AND THEREBY INCREASING REVENUE
 Relationship as a competitive tool
 Advantage of building such relationships  FOCUS ON DELIGHTING CUSTOMERS AND THEREBY CREATE A LOYAL
CUSTOMER BASE
(Ten advantages will be discussed)
 How to build relationships with  SUCCESSFULLY OUT BEAT COMPETITION BY ‘ZERO COST’
customers
Ten methods of relationship building
techniques will be discussed
 Managing customer relationships

Top
Leaders
"Extremely good"
Mr. Yasapala Ponnamperuma, Internal Auditor, Ceylon Shipping Corporation Limited

TARGET AUDIENCE : Managers/Individuals
TO CONVERT ORDINARY LEADERS INTO
managing individuals
EXTRAORDINARY LEADERS AND THEREBY FULFILL
ORGANIZATIONAL OBJECTIVES. DURATION : 1 day


PROGRAM CONTENTS
END OF THE PROGRAM
 Top 10 Qualities of World Class Leaders
Vision, Integrity, Dedication, Magnanimity,
Humility, Openness, Creativity, Fairness,  PROVIDE EXCELLENT LEADERSHIP TO THE TEAM AND THEREBY
Assertiveness and A sense of humor
ACHIEVE SET OBJECTIVES
 How to build a successful team
 MORE FOCUSED, EFFICIENT LEADERS
 Leaders need to provide leadership to their
teams. A to Z of teams will be the theme.  BUILD SUCCESSFUL TEAMS AND THEREBY CREATE SYNERGY
 Examples of great leaders and how they lived  LEADERS WILL BE VOLUNTARILY FOLLOWED BY TEAM MEMBERS
 Leadership is an old product which keeps on

modifying to suite the modern requirements.
Great leaders changed the world. Let us learn
from them!
 What makes a bad leader
 Bad leadership leads to destruction. What’s bad

leadership?

Better
Individuals,
Better Leaders &
Better Teams
"You made people to revisit their strengths and weaknesses. Well done!"
Mr. Chandana Weerasekara, Director Finance and Administration, CCF Sri Lanka

To make a top class individual, who TARGET AUDIENCE : Individuals/ leaders/
would result in a top team and end up managers/ team members
becoming a top leader
DURATION : One day

PROGRAM CONTENTS
END OF THE PROGRAM
The 8 things which successful people do
all the time
 FOCUS ON RESULTS THAN ACTIVITIES
 Three keys to be a better individual  BECOME MORE PERSISTENT
 Importance of personal development  CHANGE ACCORDING TO SITUATIONS

 CONTINUOUS PERSONAL DEVELOPMENT
 Qualities of highly effective people
 TOP RESULTS FROM WORLD CLASS TEAMS
 How to be a part of a top team
 DISPLAY OF EFFECTIVENESS
 World class teams  LEAD PEOPLE FOR WORLD CLASS RESULTS
 TAKE CHARGE OF ONESELF
 How be a top Leaders
 Discussion of world class leaders

Top
Teams
"A great trainer, who instills change in life"

Mr. M. Rifki, Sales Manager, Singer Sri Lanka

TARGET AUDIENCE : Team members and
TO BUILD REAL TEAMS WHICH WILL MAKE
Team leaders
THINGS HAPPEN CONTINUOUSLY
DURATION : One day

The 8 things which successful people do END OF THE PROGRAM
all the time
 Introduction to teams  TEAM MEMBERS WILL ENJOY AND VOLUNTARILY WORK IN TEAMS
 Why teams?  ACHIEVEMENT UNBELIEVABLE RESULTS THROUGH SYNERGY

 PERSONAL DEVELOPMENT
 What it takes to be a part of a team
 A SELF MOTIVATED TEAM
 How to be team player  DISPLAY OF A UNIQUE COMPETITIVE STRENGTH
 Team concept today  INDIVIDUAL EFFECTIVENESS
 Keys to building a winning team
 Leadership strategies
 Characteristics of an effective team
 Ways to inspire employees
 Achieving team goals

The
Professionals
"really really enjoyed your seminar as it spell bound and impressive"

Mrs. Rehana Aboosalih, Confidential Secretary to the MD, Hunter and Co. Ltd.

TARGET AUDIENCE : Anybody aspiring to be
To make individuals professionals! and
to make them the best. professionals
DURATION : One day
 The principle of giving back more END OF THE PROGRAM
 Qualities of a real professional

 POSSES MORE CONTROL
 Developing vision/mission statements  TAKE PERSONAL RESPONSIBLE
 ALIGNMENT OF OFFICIAL/PERSONAL LIVES
 Goal setting
 ACHIEVER
 Personal development
 CONTINUOUS GROWTH
 Becoming a professional at office and  ADOPT A UNIQUE LIFE STYLE
home
 EARN BIG MONEY
 Prioritizing  BECOME MORE ADMIRED BY OTHERS
 Salesmanship
 Relationships with others
 Continuous development

OTHER DETAILS
LANGUAGE
ENGLISH / SINHALESE / TAMIL
AVAILABILITY
SUBJECTED TO OTHER CONFIRMED RESERVATIONS. RESERVATIONS SHOULD BE CONFIRMED AT

LEAST 10 DAYS IN ADVANCE.
LOCATION
SPONSORED BY THE CLIENT
COURSE MATERIAL
A COPY WILL BE PROVIDED AND TO BE PHOTOCOPIED/REPRODUCED BY THE CLIENT
CLIENT INVESTMENT
100% AFFORDABLE AND ALWAYS ‘WIN-WIN’. CONTACT US PLEASE.
PAYMENTS
UPON CONFIRMATION, A CROSSED AND A/C PAY CHEQUE ADDRESSED TO “OMS CONSULTANTS”
MORE DETAILS
CALL 071-81-123-91 OR EMAIL: OMSMARIESZ@GMAIL.COM

End of
Program Booklet
Thank you

OMS Training Booklet - 2015 2016

Uploaded by

Copyright:

Available Formats

You might also like

OMS Training Booklet - 2015 2016

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

OMS Training Booklet - 2015 2016

Uploaded by

Copyright:

Available Formats

OMS

We educate, inspire and motivate people to achieve the unbelievable!

This booklet contains,

DR. NADITHA FERNANDO - VICTOR PRINCE - ZIHAN ZAKARIYYA - RUSHDI JABIR

WE ARE A COMPANY INVOLVED IN “HUMAN RESOURCES DEVELOPMENT.” WE

WHICH INCLUDES PRIVATE, PUBLIC AND NGOS. OUR TRAININGS/SEMINARS ARE

CUSTOM MADE TO SUITE EMPLOYEES AT ALL LEVELS, PERFORMING VARIOUS

TO BE THE MOST ADMIRED TRAINING AND CONSULTANCY ORGANIZATION IN SRI

TO SATISFY EVERY SINGLE CUSTOMER BY GOING THE EXTRA MILE.

+94-76-522-6402 or omsmariesz@gmail.com for reservations or more information

 FIRST OF ALL BECAUSE OF WHAT OUR PAST CLIENTS SAY

 FREE OF CHARGE ‘FOLLOW UP’ SESSION

 OUR TRAINERS WILL MAKE SURE THAT, THEY EDUCATE,

 UNLIMITED NO. OF PARTICIPANTS FOR A FIXED PRICE (OUR

 OUR TRAINERS CAPABLE OF USING ALL 3 LANGUAGES

 CONDUCT TRAINING SESSIONS IN A VERY SHORT NOTICE

+94-76-522-6402 or omsmariesz@gmail.com for reservations or more information

 THE THREE KEYS OF SUCCESS

PLUS MANY MORE UNIQUE PROGRAMS FULLY CUSTOMIZED TO SUIT YOUR

+94-76-522-6402 or omsmariesz@gmail.com for reservations or more information

DR. NADITHA FERNANDO

MR. VICTOR PRINCE

MR. ZIHAN ZAKARIYYA

MR. RUSHDI JABIR

+94-76-522-6402 or omsmariesz@gmail.com for reservations or more information

+94-76-522-6402 or omsmariesz@gmail.com for reservations or more information

+94-76-522-6402 or omsmariesz@gmail.com for reservations or more information

OBJECTIVE OF THE PROGRAM

POTENTIAL TO ACHIEVE SUCCESS DURATION : 2 hours

EXPECTED BEHAVIORAL CHANGES AT THE

Why take PR?, Results of PR, Who  BE AN INITIATOR OF ACTIONS

+94-76-522-6402 or omsmariesz@gmail.com for reservations or more information

OBJECTIVE OF THE PROGRAM

POTENTIAL TO ACHIEVE SUCCESS LANGUAGE : English/Sinhalese/Tamil

EXPECTED BEHAVIORAL CHANGES AT THE

+94-76-522-6402 or omsmariesz@gmail.com for reservations or more information

OBJECTIVE OF THE PROGRAM

EXPECTED BEHAVIORAL CHANGES AT THE

+94-76-522-6402 or omsmariesz@gmail.com for reservations or more information

TARGET AUDIENCE : General

EXPECTED BEHAVIORAL CHANGES AT THE

OBJECTIVE OF THE PROGRAM

‘GOAL ORIENTED’ INDIVIDUALS. DURATION : One day

EXPECTED BEHAVIORAL CHANGES AT THE

+94-76-522-6402 or omsmariesz@gmail.com for reservations or more information

"a fantastic trainer and value for money"

Objective of the Program TARGET AUDIENCE : Individuals who are

EXPECTED BEHAVIORAL CHANGES AT THE

 SUPPORT EACH OTHER FOR PROVIDING WORLD CLASS SERVICE

+94-76-522-6402 or omsmariesz@gmail.com for reservations or more information

OBJECTIVE OF THE PROGRAM

EXPECTED BEHAVIORAL CHANGES AT THE

 Dealing with angry customers

 Building strong customer relationships

+94-76-522-6402 or omsmariesz@gmail.com for reservations or more information

"He is the best motivational trainer I have ever seen"

OBJECTIVE OF THE PROGRAM

HAPPY IN A PROFESSIONAL WAY DURATION : One day

EXPECTED BEHAVIORAL CHANGES AT THE