Transition Management

@ Hexaware
 Overview
Transition is defined as a movement or change from one stage to another. The phases in the project lifecycle create the
roadmap for migration of knowledge, systems and operational capabilities from the client’s location to Hexaware BPS, either
in the “As-Is” or “To-Be-Defined” state. Processes and procedures, which are well-defined and documented, enable
deployment of changes successfully.
Project management is complex, and skilled project managers at Hexaware manage various elements to keep a project on
course from start to finish.
Hexaware with its experience of 500+ Successful Business Transitions, has designed and continuously evolved its in-house
transition framework, known as “ ”, which is based on market-leading project management principles &
methodologies.

Transition Goals
• Detailed requirements gathering and ensuring that roles and responsibilities are clearly defined across all departments
that help in channelizing the Transition
• Identifying opportunities for process improvement and evaluating it with clients
• Identify any potential risks and provide measures to overcome its impact with corrective mitigation plans
• Utmost transparency throughout the transition phase with effective communication & precise escalations matrix
• Actively monitoring the process performance and ensuring stability through the learning curve period

Approach Overview
Diagnostics Phase Transition Phase Stabilization Phase
Seamless Final SLA Established & Approved,
Understand client’s business Knowledge Efficient Quality Plan Incorporated
Transfer Governance
Identify right shoring Opportunity Right Shore Ramp Up
Resource Mitigating
Investment Business
Confirm right-shore viability Exigency Operations Stabilized

Create high-level business case Hexaware’s Transition strategy is focused on a

& project planning Continuous Process Improvement
“Customer First” approach!!!

Onsite-Right shore Onsite-Right shore Right Shore

BD / Functional Consultant Transition Team Operations Team

Transition Levers @ Hexaware

“ ” emphasizes on a customized approach based on customer’s expectations and process deliverables. Hexaware focuses on the below
key drivers for a successful transition. A thorough assessment of the expected performance as compared to the actual performance, is done to
gauge any potential impact.

Phased Go Live Approach Risk Management Robust Governance Framework

Execute a near seamless transition into Focused on timely and accurate identification Synchronized rhythm of meetings, progress
an SLA-driven environment of Risk and deployment of required report helps maintain complete transparency
mitigation plans on the progress of the project

Salient Points – Salient Points – Salient Points –

• Minimal disruption to As-Is processes • Regular review of potential threats and • Provides strategic direction,
• Phased approach leads to quick wins opportunities management controls and accountability

• Learnings from one phase can be • Timely implementation of risk mitigation • Periodic review with internal / external
incorporated into the next plans stakeholders
• Transform risks into growth • Strategic reviews focused on the growth
opportunities of the current relationship

Through these drivers, ensures timely and impermeable transitions

Critical Elements – Key Focus Areas @ Hexaware
Scope Management
Scope Management is a key aspect in any business transition. At Hexaware, we ensure that scope is effectively detailed and
captured during the initial planning workshop. Once scope is agreed and signed off, it is monitored and managed through an
effective change management framework.

The scope outlined includes, success criteria for the project as well, which is a key element to gauge transition effectiveness.
One of the major reasons why transitions are not deemed effective, is when success criteria are not agreed at the start of the
project.

Risk Management
> Hexaware recognizes the presence of risk in all phases of transition and the need to explicitly manage it through mitigation,
avoidance, transfer or sharing

> We have in place an effective risk management strategy as a key component of transition excellence

Governance & Outcome

Strategic direction People Technology driven approach
The ongoing focus from the Relevant information on
senior management within the risk is gathered and utilized
transition to achieve to aid effective
integrated risk management decision-making
(Principle, Framework and
Processes), which is tailored Progress on steps taken
and responsive towards mitigation of risk is
to the project requirements regularly
reported, both
The risk is monitored and internally and with
managed horizontally (across Process Legal external senior
all projects), vertically (across management stakeholders
all levels in the organization)
and functionally (across all Reporting of risks and
departments) ensuring mitigation steps are
integration across all key transparent, balanced and
planning, execution and easy to understand
decision-making
processes

Learning, Innovation & Change Management

> Ongoing risk management learnings are developed and implemented
> Change management principles and practices are applied to ensure effective tracking
of potential risks arising out of change
 Critical Elements of Transition – Key Focus Areas @ Hexaware
Robust Governance
Hexaware refers to a set of best practices that aims at increasing the success rate of a project, through robust governance.
Delivering customized solutions, where each project is unlike any other that has been handled before, is possible only when a
360-degree approach for governance is used to guide each project.
Systematic weekly reviews with internal as well as external stakeholders ensures that all have an integrated sight on the
progress of the project.

Client Hexaware

Executive Level I
Project
Council Strategic
Sponsor

Steering Level III

Business
Committee Owners &
Transition Tactical
& Delivery
Program
Head
Manager

Project Level III

Team ice
Operational
P
Func roject & Serv
tiona n s i t ion & nager
l Man Tra ery M
a
ager Deliv

Delivery Level IV
Team Delivery
Techn
ic Team
Own al s Lead
s
ers Oper
ati ation
Mana ons Oper ger
n a
ger Ma

m
er y Tea
Deliv

About Hexaware
Hexaware is the fastest growing next-generation provider of IT, BPO and consulting services. Our focus lies on taking a leadership position in
helping our clients attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational
excellence and customer delight by ‘Powering Man Machine Collaboration.’ We are now on a journey of metamorphosing the experiences of our
customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything,
Cloudify Everything, Transform Customer Experiences.’
We serve customers in Banking, Financial Services, Capital Markets, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom,
Professional Services (Tax, Audit, Accounting and Legal), Travel, Transportation and Logistics. We deliver highly evolved services in Rapid
Application prototyping, development and deployment; Build, Migrate and Run cloud solutions; Automation-based Application support;
Enterprise Solutions for digitizing the back-office; Customer Experience Transformation; Business Intelligence & Analytics; Digital Assurance
(Testing); Infrastructure Management Services; and Business Process Services.
Hexaware services customers in over two dozen languages, from every major time zone and every major regulatory zone. Our goal is to be the
first IT services company in the world to have a 50% digital workforce.
Learn more about Hexaware at http://www.hexaware.com

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