STATE TRANSIT

POSITION DESCRIPTION

POSITION TITLE: Depot Supervisor

DIVISION/LOCATION: Depots

REPORTS TO: Depot Manager (Randwick, Willoughby, North

Sydney and Mona Vale)

Senior Customer Operations Manager (at

Waverley and Ryde)

Senior Depot Supervisor (Port Botany and

Brookvale)

GRADE: Clerk Special

DATE: August 2018

PRIMARY OBJECTIVES

Assist the Senior Depot Supervisor/Senior Customer Operations Manager/Depot

Manager in bus operator staff performance management, staff relations, grievance
management and staff discipline management, in accordance with policies, systems
and procedures, and to support the achievement of Depot performance targets and
standards.

Contribute to the effective day-to-day management, monitoring, coordination and

delivery of the Depot’s staff, bus services and overall operations, to meet all the
requirements of the Sydney Metropolitan Bus Service Contract (SMBSC).

Supervise a team of Bus Operators (on and off road) in relation to staffing matters.

ORGANISATIONAL ENVIRONMENT

State Transit is the largest bus company in Australia.

The organisation employs more than 4,500 staff and carries more than 600,000
customers on approximately 16,800 services each weekday. The bus fleet
comprises over 2,100 buses.
State Transit operates under Bus Service Contracts with Transport for NSW
(TfNSW). In coordination with Transport for NSW, State Transit is required to deliver
services and meet the standards established in each of the contracts, within a
complex regulatory environment.

State Transit is responsible for delivering passenger services that are safe, efficient,
comfortable, convenient and reliable, with courteous and professional staff. It is
subject to control by several statutory and regulatory instruments, including the
Transport Administration Act and Passenger Transport Act.

State Transit’s Customer Operations Division is lead by an Executive Director with

executive responsibility for front-line service delivery. In addition, Executive Directors
lead the following Divisions: Asset Management, Finance & Corporate Services,
People & Culture, Business Transformation and Safety, Health, Environment &
Quality.

Based on organisational needs, the Depot Supervisor may assist with or undertake
nominated parts of network delivery roles (such as point duty), if required on a
particular day/s.

This position is not a shift work position, but may from time to time be required to
work outside of usual designated hours to meet the requirements of the position.

REPORTING RELATIONSHIPS

This position reports to the Depot Manager (Burwood, Kingsgrove, Tempe,

Randwick, Willoughby North Sydney and Mona Vale), to the Senior Customer
Operations Manager (at Waverley and Ryde) and the Senior Depot Supervisor (Port
Botany, Leichhardt and Brookvale).

Assigned Bus Operators report to the position for all staff management matters.

KEY CHALLENGES

• Manage and motivate a diverse workforce with differing needs and

requirements within State Transit policy and industrial frameworks to achieve
individual performance goals, State Transit contractual requirements and
meet customer expectations.
• Establish and maintain positive relationships with bus operators and other
team members.
• Manage competing stakeholder priorities in a busy operational environment.
SPECIFIC ACCOUNTABILITIES

Service Delivery and Bus Contract Compliance

1. Contribute to the day-to-day delivery of State Transit’s bus services by

providing effective operational staff management to ensure that the Depot
meets all the requirements of the Sydney Metropolitan Bus Service Contract
(SMBSC).
2. Undertake other tasks necessary to ensure contract compliance and other
statutory or regulatory requirements.

Performance and Staff Management

3. Monitor individual bus operator performance. Provide positive feedback when

performance standards have been met or exceeded. Ensure early intervention
through interviews and counselling when performance standards such as
customer complaints, incidents, collisions and unplanned absences have not
been delivered. Organise corrective action as required.
4. Maintain all relevant depot, administrative and personnel records.
5. Assist in analysing emerging trends or issues in relation to bus operator
performance.
6. Support the Depot in bus operator health programs, return to work programs
and workers compensation administration.
7. Lead by example in representing State Transit in an honest, ethical and
professional manner in accordance with the TfNSW Code of Conduct, and
contribute to a culture of integrity and professionalism through compliance
with and educating others in relevant legislation, awards, enterprise
agreements, policies and procedures.

Customer Relations

8. Investigate, collect and provide information on, and/or follow up services,

issues or cases as required by the Customer Relations Team, Senior Depot
Supervisor/Senior Customer Operations Manager/Depot Manager or Traffic &
Services Manager on customer enquiries and complaints. Co-ordinate the
Depot response to requests from the Customer Feedback Team for
information pertaining to Ministerials. Record the case status in the complaints
management system.
9. Assist customer coordination and/or supervise bus services as required

Administrative or Support Services

10. Provide administrative support to the Senior Depot Supervisor/Senior

Customer Operations Manager/Depot Manager in relation to staffing matters
11. Prepare reports, returns, spreadsheets and correspondence to meet the
information needs of management, staff, customers, regulatory agencies and
other groups.
12. Download and view Bus CCTV footage.
 13. Identify risks to successful achievement of goals and take appropriate action
to mitigate those risks. Ensure that actions of self and others are focused on
achieving organisational outcomes by exercising delegations responsibly.
14. Identify and share business process improvements to enhance effectiveness.
15. Implement all required actions assigned to the position in State Transit’s
Safety Management System (SMS), summarised in the Work Instruction WHS
Responsibility, Authority & Accountability Matrix (WI 50.09.01).

KNOWLEDGE AND EXPERIENCE

• Be prepared to successfully undertake and complete all necessary training.

• Good leadership and supervision skills in managing work priorities, effective
performance management and the ability to motivate bus operators to ensure
that service requirements are met.
• Good interpersonal and communication skills to undertake performance
management discussions and interviews, and interact with customers.
• Skills in analysing data on performance and formulating recommendations for
staff management.
• Skills and experience in delivering safety, customer service, competitive
business and people management results.
• Ability to conduct enquiries and investigations in a rigorous, efficient,
consistent, impartial and sensitive manner.
• Good knowledge of relevant policies, practices and standards and their
application.
• Computing, data entry and word processing skills, including the ability to use
data bases, spreadsheets and tailored packages.
• Well-developed, accurate and efficient administrative and clerical skills.
• Good correspondence and report writing skills.
• Understanding of and commitment to equity, diversity, WHS and ethical
practice policies and procedures.