Introduction to

OPERATIONS
MANAGEMENT

Department of Management & HRM

NUST Business School

National University of Sciences & Technology

BBA
Course Details

Course Title: Operations Management

Course Code: OTM 351 Prerequisite. STAT 101
Program: BBA 2k18 Credit Hours: 3
Sections: A & B

Course Faculty

Dr. Muhammad Imran

Office: Room # 207, NUST Business School, NUST H12, Islamabad
Consultation: Appointment by email and visit office (office hours 9:00 am-4:00 pm)

Email: muhammad.imran@nbs.nust.edu.pk

Course Description

Introduces operations as a functional area of management and explores its links with other key
functional areas of the firms. You will learn about firm’s (manufacturing and services) performance
evaluation and management. It covers the areas such as resource planning, product and process design,
process improvement, Production planning and scheduling, statistical quality control, project
management, forecasting, technology deployment and its integration with modern decision support
systems to support and improve the operational performance within the firm. Both manufacturing and
service systems will be explored. You will be introduced to contemporary operations management
issues such as Just-in-time systems, flexible manufacturing systems, cloud based manufacturing
systems agility, Integration of internet of things (IOT) with cloud manufacturing systems, mass
customization, process reengineering, project management, quality management programs, and
Industry 4.0.

Course Objectives

The entire course will be focused on the exploration of the body of knowledge and practical
applications of well-tested theories and techniques in the design and operation of both manufacturing
and service systems. Added emphasis will be placed on new trends and emerging strategies in the field.
Realistic examples from the Industry will be taught to support the learning process. The lectures will
be supplemented by statistical data, spread sheets, and videos. Upon completion of this course, it is
expected that students would have expanded their knowledge base and improved their
communication, analytical and conceptual skills. These primary objectives are achieved through guiding
students in developing:

2
Skill-related outputs:
1. Improved critical thinking, conceptual and analytical skills.
2. Improved teamwork skills and ability to plan and execute projects.
3. Deep understanding of operation management techniques and their application on firms.
4. Logical and critical thinking for solving the problems related to operation and production.
5. Modeling and analysis of operations within the firm for strategic decision making with high
accuracy.

Knowledge-related skills:
1. Knowledge of the scholarly and practitioner works in the operations management field.
2. A better understanding of the prevailing technical and managerial issues impacting the field.
3. A good grasp of the role and impact of technology and its applications in the operations field.
4. The necessary abilities to design, operate and improve manufacturing and service systems.

Course Learning Outcomes

Upon completion of this course, students will be expected to have gained the knowledge in
following areas. In-Depth understanding of Entire Operations in Service and Manufacturing
organizations.
1. Understanding of the importance of operations optimization in achieving strategic goals.
2. Understanding the operational behavior of manufacturing and services firms.
3. Ability to view complex operations problems in structured and systemic ways.
4. Enhanced analytical and lateral thinking, and its expression.
5. Identification and differentiation of multiple tiers of operations in a given organization.
6. Organizational process mapping, identification of inefficiencies, and process optimization.
7. Use of basic mathematical techniques and computing tools for operations management.
8. Group coherence, team building and working under ethical and acceptable parameters.

Program Learning Goals and
Objectives
A baccalaureate-level knowledge
of business administration
Understanding of the
macroeconomic environment of
state of industries and of the
functional areas of different types optimization.
of organizations
Course Learning Objectives Course Assessment Item
(CLO 2) Understating the Final Project , Exams
operational behavior of
services and manufacturing
firms
(CLO 6) Organizational Assignments, presentations
process mapping,
identification of
inefficiencies, and process

3

The ability to identify, formulate,
and solve business problems
using appropriate methodologies
and tools (quantitative as well as
qualitative)
The ability to communicate
effectively and function well in
teams
An appreciation of professional
and ethical responsibilities
(CLO 1) Understanding of the
importance of operations
optimization in achieving
strategic goals.
(CLO 5) Identification and
differentiation of multiple
tiers of operations in a given
organization
(CLO 7) Use of basic Final Project, Quiz and Exams
mathematical techniques and
computing tools (Software)
for operations management
(CLO 3) Ability to view
complex operations problems
in structured and systemic
ways.
(CLO 8) Group coherence, Final Project
team building and working
under ethical and acceptable
parameters
(CLO 4) Enhanced analytical
and lateral thinking, and its
expression.
(CLO 8) Group coherence , Quiz, Assignments,
team building and working presentation and Exams
under ethical and acceptable
parameters.

Required Course Material

The textbook for this course is:

1. Operations Management, 11th ed., by William J Stevenson. Prentice Hall, 2012.

2. Operation Management, 11th ed., by Jay Hazier Barry Render. Pearson,2011
3. Factory physics, 3rd edition., by Wallac J. Hopp and Mark lee spearman. Waveland Press, Inc.;
2011.
4. Operation management, processes, and supply chain 11th edition ., by Lee J Krajewski
5. The goal: A process on ongoing improvement 3rd edition., by Aliyah M.Goldratt

Software

Following software will be used for solving complex operation management problems during course
and projects

4
1. POM
2. Microsoft Excel
3. MINTAB

Course Evaluation (Grade Breakup)

Grading will be done as per NBS criteria. The breakup of the grade points is as follows:

Final Exam 35%

Mid Semester Exam 20%
Final Project/Presentations 20%
Assignments (4) 10%
Quizzes (4) 10%
Class participation 05%

Course Content (Weekly)

Weekly breakdown is designed in such a way that it covers following areas of operation management

Week Lecture Topic Reading

Chapter 1: Operation management

Operations Management, 11th ed., by William J
1 Intro to Operations Management Stevenson;
Chapters: 1-5
The Goal
Chapter 7: Work Design and Measurement
Time and Motion study
Operations Management, 11th ed., by William J
2 Stevenson
(Project teams Formation)
Chapters: 6-10
The Goal
Chapter 9: Management of quality
Operations Management, 11th ed., by William J
Intro to Quality, tools of quality
3 Stevenson
(Project organization selection)
Chapters: 11-15
The Goal
Chapter 10: Quality control
Operations Management, 11th ed., by William J
Statistical Process Control
4 Stevenson
Quiz 1
Chapters: 15-20
The Goal

5
 Chapter 7: Process strategy
Process strategy/capacity Operation management by Jay Hazier)
5
Assignment 1 Chapters: 20-25
The Goal
Chapter 5: Managing process constraints
Theory of constraint
6 Operation management, processes, and supply
chain 11th edition ., by Lee J Krajewski
Chapter 6: Process selection and facility layout
Layout design strategies and line
7 Operations Management, 11th ed., by William J
balancing
Stevenson
JIT and lean production system Chapter 4: The JIT revolution
8
Quiz 2 Factory physics, 3rd edition., by Wallac J.
9 MIDTERM
Chapter 3: Forecasting
10 Forecasting methods Operations Management, 11th ed., by William J
Stevenson
Chapter 3: Forecasting
Forecasting Error and tracking signal
11 Operations Management, 11th ed., by William J
Project progress report submission
Stevenson
BOM/MRP/ Chapter 3: MRP Crusade
12
Assignment 2 Factory physics, 3rd edition., by Wallac J.
Lot sizing Chapter 14: MRP
13
Quiz 3 Operation management by Jay Hazier
Chapter 16: Scheduling
Production & Service scheduling
14 Operations Management, 11th ed., by William J
Assignment 3
Stevenson
Chapter 16: Scheduling
Job scheduling rules
15 Operations Management, 11th ed., by William J
Quiz 4
Stevenson
Project presentations
16
Assignment 4
Buffer WEEK
17
Final Project report submission
18 FINALS

Group work & Course Project

Groups of 3-4 students shall be formed at the beginning first session. Each group is going to select an
organization/industry for project. The project has three milestones
 Milestone 1: Finalizing the organization by 3rd week. (2 %)
 Milestone 2: Submission of Report indicating Problems being faced by the organization in 11th
Week. (4 %)
 Milestone 3: Final presentation about the entire project. (8 %)

6
 Milestone 4: Submission of report indicating proposed solutions, supported with theoretical
backup you learnt during the module. Submission is due by 17th week. (6 %)

Milestone 1 Milestone 2 Milestone 3 Milestone 4 Complete project

2% 4% 8% 6% 20 %

Try to relate what you learnt about operations to those businesses and see how they are using
operational theory unknowingly or knowingly. Can you suggest ways to improve the operations
function? Do you think these businesses can survive a competitor that is using techniques from
operations management?

Each group will have to make a presentation before the final exam. Total weightage of the presentation
would be 10%. Grading criteria:
1. Content and Comprehensive coverage of topic
2. Duration 20 minutes + 10 minutes Q&A (Strict adherence)
3. Confidence and preparation
4. Knowledge about the topic
5. Effort made in Presentation Power point / Any other Software
6. Group Coherence in terms of knowledge and working
7. Interaction with audience
8. Attire

Assignment details

There are three assignments in this course and marks in each assignment are equally distributed. Make
sure to do assignments by yourself and avoid plagiarism. Each assignment will be checked with Turn tin
software and there is zeros tolerance for plagiarism (from colleagues, web, books, article, book or any
source). Following are the titles of all assignments and these titles should not be changed while
submitting an assignment.

Assignment 1: Quality control using control charts

Assignment 2: Material requirement planning
Assignment 3: Project evaluation and review techniques
Assignment 4: Theory of constraint

Important dates

Date Item Due

8.Oct.2019 Quiz 1
15.Oct.2019 Assignment 1 submission
5.Nov.2019 Assignment 2 submission
5.Nov.2019 Quiz 2

7
 As Announced MID-TERM
25.Nov.2019 Assignment 3 submission
25.Nov.2019 Quiz 3
5.Dec.2019 Project progress report submission
1.Dec.2019 Assignment 4 submission
5.Dec.2019 Quiz 4
12.Dec.2019 Project presentations
* Dates may be subject to change but the class will be informed in time.

Course Policies

8
Class Participation
The students are encouraged and invited to participate actively in class discussion and activities.
You are expected to come to class prepared i.e. read the material and prepare some
opinions/questions to share. It is advised that you discuss your ideas and experiences with regard
to how they relate to the concepts discussed in the class. Please note that your class participation
will be closely monitored throughout the semester. Also, it is advised not to argue for the sake of
argument or to show your presence; Ample representation shall be given to all, reflect and analyze
the information given to you, think critically!
Attendance:
 If you are absent, please ask a classmate for any missed course material or assignments.
 Class attendance will be taken in first 5-10 minutes of the class.
Assignments:
 Please submit all your assignments according to the instructions given.
 Assignments may be graded through quiz in the class
Make-ups:
There will be NO make-ups for assignments, presentations and quizzes under any circumstances.
Academic Dishonesty:
You are responsible for knowing and enacting academic conduct that is in line with the University’s
statement entitled “Academic Dishonesty” available at:
http://www.nust.edu.pk/usr/showContents.aspx?mdl=1839
The statement highlights examples of unacceptable behavior which include, but are not limited to,
the following:
 Cheating: Intentionally using or attempting to use unauthorized materials, information, or
study aids in any academic exercise; copying from another student’s examination;
submitting work prepared in advance for an in-class examination; taking an examination
for another person or conspiring to do so.
 Plagiarism: Intentionally or knowingly representing the words or ideas of another as one’s
own in any academic exercise; failure to attribute direct quotation, paraphrase, or
borrowed facts or information.
It is expected that all work that is handed will be your own. Any ideas or content that come from
another source must be properly cited (including any content taken from the Internet, books,
articles and lectures). A handout ‘How to Avoid Plagiarism’ is provided to you along with this
course outline. It is expected from you that all your work (project, assignment and presentations)
are referenced using this handout.
Moreover, TurnItIn/copykiller will be used as the plagiarism software to evaluate all your
submissions. Any acts of plagiarism and cheating will be dealt strictly and in accordance with the
policy in place by the University.