Professional Documents
Culture Documents
Task Compitancy
Task Compitancy
Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By :
Signature
Blank = No
Generic Training
Hotel Orientation
Shangri-La Care I
Shangri-La Care II
Shangri-La Care IV
Telephone Courtesy
Job Description
Departmental Training
Cigar knowledge
Menu knowledge
Linen produce
Duties of AM shift
Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By :
Signature
Blank = No
How to make liq: coffee
Telephone courtesy
Pantry duties
Duties of PM shift
Suggestive selling
Hostess duties
Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Generic Training
Hotel Orientation
Shangri-La Care I
Shangri-La Care II
Shangri-La Care III
Shangri-La Care IV
Telephone Courtesy
Job Description
Departmental Training
Telephone courtesy
Suggestive selling
Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Knowledge of void,split, re-open check report
Cashier responsibility
Duties of AM shift
Hostess responsibility
Duties of PM shift
Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
How to use inter kitchen transfer form and requestion
Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Generic Training
Hotel Orientation
Shangri-La Care I
Shangri-La Care II
Shangri-La Care III
Shangri-La Care IV
Telephone Courtesy
Job Description
Departmental Training
Telephone courtesy
Garnish making
Suggestive selling
Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Dinner table set up
Upselling skill
Micros key issue
Recovery procedure
FSMS policy
Job descriptions
how to make melon ball
What is aperilits
Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Bar daily inventory
Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Generic Training
Hotel Orientation
Shangri-La Care I
Shangri-La Care II
Shangri-La Care III
Shangri-La Care IV
Telephone Courtesy
Job Description
Departmental Training
FSMS
Knowledge of coffee
Sushi knowledge
Sashimi knowledge
Agemono knowledge
Yakimono knowledge
Terriyaki knowledge
Teppanyaki knowledge
Nagatoshi on duty
TRADERS HOTEL YANGON
TASK COMPETENCY INVENTORY
Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Hostess on duty
Cashier knowledge
Discount knowledge
Bar inventory
OE inventory knowledge
Beverage knowledge
Micros knowledge
Staff responsibility
Bar cleaning
Table set up
Telephone courtesy
Upselling skill
Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Generic Training
Hotel Orientation
Shangri-La Care I
Shangri-La Care II
Shangri-La Care III
Shangri-La Care IV
Telephone Courtesy
Job Description
Departmental Training
Linen knowledge
Cashier responsibility
Telephone courtesy
Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
How to take the food order
Hostess responsibility
Pantry responsibility
Menu knowledge
Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Generic Training
Hotel Orientation
Shangri-La Care I
Shangri-La Care II
Shangri-La Care III
Shangri-La Care IV
Telephone Courtesy
Job Description
Departmental Training
Knowledge of FSMS
Upselling knowledge
Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
How to send fruit amenities to guest room
Best practic
Telephone courtesy
Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Generic Training
Hotel Orientation
Shangri-La Care I
Shangri-La Care II
Shangri-La Care III
Shangri-La Care IV
Telephone Courtesy
Job Description
Departmental Training
Micros knowledge
How to take the cheese, meat item and cheese &
meat knowledge
Pastries item knowledge and how to set up the
pastries item
Telephone courtesy
How to take the sandwich order and s/w
knowledge
How to take the cake order by phone
Bread knowledge
Competency:
Employee
Task, Knowledge, Skills Training Dated Check = Yes Certified By : Date Certified:
Signature
Blank = No
Knowledge of job description
Cake knowledge
Beverage knowledge
Knowledge of order form, inter kitchen transfer
form, official receive, requisition form
Rosttisiri menu knowledge and how to take the
menu order
Shan care re-cup (1,2,3,4)
Area management
How to check daily cake pick up form and how
to arrange the daily job procedure
Area cleaning procedure with FSMS