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DHL Express Rate Transit Guide NP en
DHL Express Rate Transit Guide NP en
DHL Express Rate Transit Guide NP en
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Page 2 Page 4 Page 10 Page 14 Page 15
DHL Service & Rate Guide 2019: Nepal 2
50 YEARS OF DELIVERING
FOR OUR CUSTOMERS
An ambitious BEGINNING
In 2019, DHL reaches a milestone we are incredibly proud
of: 50 years of delivering for our customers. We started our
journey in the same year as another famous event – the
1969 moon landings. And in the same pioneering spirit
we started small but with the world in our sights. After 50
years, we are proud of our 120,000 Certified International
Specialists and leading infrastructure spread over more
than 220 countries and territories worldwide – these allow
us to truly be the most global service provider for our
customers. We bring you expertise combined with passion,
a can-do attitude and a desire for speed.
An ambitious FUTURE
A company that has always been on the move, DHL Express
is embracing the future. We are committed to remaining
at the forefront of an evolving world – from leading the
way on e-commerce, to our GoGreen commitment, to
deploying the latest technologies to get things First Time
Right and enabling trade in new markets. Cherishing our
pioneering spirit, we look forward with our customers to
the next 50 years – to 2069 and beyond!
John Pearson
CEO, DHL Express
DHL Service & Rate Guide 2019: Nepal 3
THE INTERNATIONAL
SPECIALISTS
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
DHL Express is the global market leader and specialist in Through our Certified International Specialist Program we
international shipping and courier delivery services. We provide all DHL Express employees with the specialized
have been building and continuously improving our service knowledge they need to do their job competently and
for 50 years. Key to our success is the strength of our global confidently – and that’s good news for both employees and
network, spanning more than 220 countries and territories, customers. As Certified International Specialists you can rely
in which some 120,000 employees provide services to more on DHL Express as the experts in international express.
than 2.5 million customers.
This guide enables you to find out how DHL Express can
What really sets us apart is the international shipping help you with your international shipping needs, and to see
expertise of our people. Their knowledge, coupled with what best fits your needs from our wide range of products
their passion and ‘can-do’ attitude, delivers a truly world- and services. Should you have any questions, please get
class service and ensures that your shipments get to their in touch with your DHL Account Manager or visit us at
destination securely and as quickly as possible. dhl.com.np.
DHL Service & Rate Guide 2019: Nepal 4
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services DHL Express Envelope E-commerce Optional Services Surcharges Customs Services
All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually
every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our
services offer full track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 12:00
Our most popular product, DHL Express Worldwide, offers With DHL Express 12:00 you will receive your shipments
an end of business day delivery service around the world for before 12 noon on the next possible business day. DHL
pieces up to 70kg and shipments up to 1,000kg. Express 12:00 offers a money-back guarantee and is
currently available only for document shipments on 75
We deliver reliably and quickly to more global destinations destinations across the world.
across a single integrated network than any other express
delivery company.
DHL Express
DHL Express 12:00
Worldwide
Delivery by the end of the next Delivery before 12 noon on the next
Service description
possible business day possible business day
Delivery attempts 2 2
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services DHL Express Envelope E-commerce Optional Services Surcharges Customs Services
If you need a faster delivery, our DHL Express 12:00 and DHL
Express 9:00 services are available for import as well. You can
order an import from another country, to be delivered to
your country or any other destination, by using our dedicated
electronic shipping solution for imports. You will have one
account number, one invoice in a single currency and a fixed
price that means you know exactly what you will pay.
DHL Service & Rate Guide 2019: Nepal 6
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services DHL Express Envelope E-commerce Optional Services Surcharges Customs Services
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services DHL Express Envelope E-commerce Optional Services Surcharges Customs Services
OPTIONAL SERVICES
DHL Express offers a wide range of optional services – from Extended Liability View charges
non-standard deliveries and billing options to climate If you are sending valuable documents such as passports,
neutral shipping. You have the flexibility to choose the best visa applications or regulatory certificates you can extend
service for your needs with our express delivery services the DHL standard liability with this service. It provides
worldwide. coverage and compensation in the case of loss or damage.
We recommend this comprehensive protection for your If you are sending sensitive documents or high value
valuable or personal shipments, giving you peace of mind in contents you can request DHL to obtain a direct signature
the unlikely event of physical damage or loss. from the consignee or a representative at the delivery
address. DHL will ensure your shipment is not re-directed, or
delivered at an alternative address.
For a full list of optional services, please visit our website at dhl.com.np/optionalservices.
DHL Service & Rate Guide 2019: Nepal 8
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services DHL Express Envelope E-commerce Optional Services Surcharges Customs Services
SURCHARGES
In order to maintain a consistently high level of service, in Non-Stackable Pallet View charges
specific circumstances DHL Express levies a surcharge for This fixed surcharge is applied to every pallet within a
exceptional activities, ensuring that these surcharges are fair shipment that cannot be stacked, either on request by the
for all of our customers. shipper, or because of its shape, content or packaging. This
surcharge applies to domestic and international shipments.
Fuel Surcharge View charges
This variable surcharge is applied to the weight charge of Address Correction View charges
each shipment. It is derived from publicly available fuel oil This fixed surcharge is applied to any shipment that has
indices that are also shown on the DHL Express website at an incorrect delivery address at the time of pickup and
dhl.com/fuelsurcharge. The charge is calibrated every month the delivery cannot be fulfilled after making efforts at
to the oil price that was current two months prior to the the destination to determine the correct address. This
billing month. The Fuel Surcharge applies to domestic and surcharge applies to international shipments.
international shipments.
Data Entry View charges
Remote Area View charges This fixed surcharge applies for each shipment consigned
This surcharge applies when a shipment is collected from or with non-electronic, paper based manual waybills. Electronic
delivered to a location that is distant or difficult to serve. shipping documentation incurs no additional charges.
The Remote Area surcharge applies to international and
domestic shipments. Security Charges View charges
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services DHL Express Envelope E-commerce Optional Services Surcharges Customs Services
CUSTOMS SERVICES
DHL Express is the international specialist in shipping, with Disbursement View charges
extensive knowledge and experience of dealing with customs At the receiver’s request, DHL credit or cash is used to fund
topics worldwide. For your peace of mind, we provide a wide the clearance, duty and tax charges relating to a shipment
range of customs support for standard as well as non-routine or piece, instead of the receiver using their own bond or
customs-clearance processes. By making sure that clearance is a credit line. The customs process is accelerated, with DHL
smooth and efficient process, we ensure your shipments arrive making prompt payment of relevant charges while the
as quickly as possible, and leave you free to focus on your core receiver defers payment until an agreed date.
business. With our online tool (tas.dhl.com) we provide essential
customs information to help you prepare your shipments.
For a full list of customs services, please visit our website at dhl.com.np/customsservices.
DHL Service & Rate Guide 2019: Nepal 10
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
Invoice
Height A commercial or proforma invoice is required when sending
non-document shipments to countries and territories outside
your origin country or customs union. This is essentially a
declaration containing all the details of a transaction and
is used by customs authorities to assess if duties or taxes
are payable. A commercial invoice is used when goods are
part of a commercial transaction or intended for resale.
Length
A proforma invoice is used when sending goods of no
Width
commercial value (for example, when sending samples).
DHL Service & Rate Guide 2019: Nepal 11
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
2 Description
Generic or broad descriptions are no longer permitted and
Exporter
Tax ID/VAT No:
Commercial Invoice
classification, safety and security reasons. Importer (Bill to): Receiver if different from Importer
This is the product identification code used by the exporting Full description of Commodity Item Unit value Subtotal Net Country of
goods code quantity [Currency] value weight manufacture/origin
country to classify the goods to be exported. It assists 2 3
[Currency]
4
clearance and avoids delays.
4 Country of manufacture/origin
Freight:
This relates to the place of manufacture, not the country of Insurance:
export. If items are manufactured in more than one country,
Total declared value/currency: Total net
5
please list the origins. weight/ kg(s)
6 Type of export
The options are: (1) Permanent; (2) Temporary; and
(3) Repair & Return.
7 Incoterms
Insert the Incoterm that best describes the terms of the
transaction. For example, DAP (Delivered At Place).
DHL Service & Rate Guide 2019: Nepal 12
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
Restricted Items and any goods specified as such under International Air
The following items will NOT be accepted for carriage unless Transport Association regulations (“IATA”), the Agreement
otherwise agreed to by DHL. To obtain such agreement a on Dangerous Goods by Road (“ADR”) or International
business case will need to be conducted by DHL and the Maritime Dangerous Goods (“IMDG”) regulations.
items approved for carriage will be recorded in writing with Applicable to all shipments valued in excess of EUR 500,000
the Customer. n Financial and monetary commodities – examples include
n Air guns, tasers, imitation or replica firearms, firearm but are not limited to activated SIM cards for mobile
parts and replica ammunition (includes rifle butts, trigger phones, blank or activated credit or cash dispenser cards,
mechanisms, screws/bolts etc which are manufactured for blank cheques, event tickets, lottery tickets, money or
the sole purpose of creating a functional firearm) postal orders, pre-paid phone cards, tickets (blank stock),
n Antiques and works of art. Customers should provide traveller’s cheques, vouchers/tokens, unused stamps etc.
authorized letter from archaeology department where Applicable to all shipments valued in excess of EUR 500,000
applicable n Furs
n Banderols/Tax stickers with a shipment value in excess of n Jewellery and watches and with individual values in excess
EUR 500,000 of EUR 5,000. The shipment must not exceed EUR 100,000
n Cannabis for medicinal purposes from bona fide
pharmaceutical manufacturers with appropriate licences
and where lawful to ship, which must be in tablet or liquid PAYING FOR YOUR SHIPMENT
form, may be carried with an approved business case. The
value of one shipment must not exceed EUR 10,000 You can pay for DHL Express services either with cash, a
n Cigarettes and electronic cigarettes credit card or by bank transfer. You can open an account
n Commemorative coins and medals with an individual with DHL Express to pay via bank transfer; and all account
value or total shipment value of EUR 2,000 or more are customers receive invoices on a pre-agreed basis. For
restricted for carriage more details, please get in touch with a Customer Service
n Dangerous/hazardous goods including but not limited to Advisor at your local DHL Express office or go to
SHIPPING TOOLS
international Specialists
The International specialists Services ship with DHL Express
How to Ship tools
Shipping Tools Zones and
Zones and Rates
rates
SHIPPING TOOLS
Making shipping easier
DHL Express offers a choice of electronic tools to suit even
the most demanding requirements. We invest continually
in market-leading technologies to make it easier for you to The all-new MyDHL+ re-imagines the way the
send your shipments around the world. As a result, you have shipping business does business, by combining the
more time to focus on your business. tools and services our customers use most. With
the new mobile friendly and intuitive interface,
Our electronic solutions cover online and offline options, customers can now import, export, schedule a
as well as integrated solutions. In addition, we provide pickup, track shipments and pay bills more quickly
industry-specific solutions tailored for the Life Sciences and than ever – all in one visit, with one password
Technology sectors. More information about our general and zero headaches. MyDHL+ makes it incredibly
capabilities is provided on this page. easy to navigate the complexities of international
shipping. Try it out now at mydhl.com.
dhl.com
Our website provides a comprehensive guide to DHL Express
shipping services, as well as transport news, service updates
and contact details. To make doing business with us even
easier, the site features interactive tools that include online
booking, tracking and a volumetric weight calculator.
Easyship
This is an offline advanced shipment management tool for
any organization with large shipping volumes or regular
scheduled deliveries. DHL Easyship can handle the needs of
multinational supply chains or any business with a central
shipping function. It is a Windows-based system, which is easy
to use yet very powerful – enabling you to handle everything
from regular mailshots to multi-stage shipping processes. Customer shipping integration
Using EDI and XML Services enables you to incorporate
DHL’s online shipping capabilities into your own website,
warehouse or customer service application. This provides global
shipment tracking while making it faster and easier to access
information about transit times, rates and courier bookings.
DHL Service & Rate Guide 2019: Nepal 15
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
2. Weigh your shipment (see page 10 and dhl.com/ 4. F ind the rate using the rating zone and weight of your
volumetricweight) shipment (see page 19 for exports and page 23 for
imports)
OPTIONAL SERVICES
Optional services View explanation Charging method Charge
For a full list of optional services, please visit our website at dhl.com.np/optionalservices.
DHL Service & Rate Guide 2019: Nepal 16
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
SURCHARGES
Surcharges View explanation Charging method Charge
Fuel Surcharge Per shipment As per fuel index published on our website
Additional Handling
Oversize Piece Per piece NPR 9500
Non-Stackable Pallet Per piece NPR 17500
Address Correction Per shipment NPR 1368
Data Entry Per shipment NPR 350
Security Charges
Elevated Risk Per shipment NPR 2300
Restricted Destination Per shipment NPR 3400
CUSTOMS SERVICES
Customs services View explanation Charging method Charge
Please visit our website for a full list of surcharges and customs services.
DHL Service & Rate Guide 2019: Nepal 17
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
DHL DHL
DHL Express DHL Express
Country/Territory Zone Express Imports Country/Territory Zone Express Imports
12:00 12:00
Worldwide Worldwide
Afghanistan 8 ü ü Ecuador 8 ü doc ü
Albania 8 ü doc ü Egypt 8 ü doc ü
Algeria 8 ü doc ü El Salvador 8 ü doc ü
American Samoa 8 ü doc ü Eritrea 8 ü ü
Andorra 7 ü ü Estonia 5 ü doc ü
Angola 8 ü ü Ethiopia 8 ü ü
Anguilla 8 ü ü Falkland Islands 8 ü ü
Antigua 8 ü ü Faroe Islands 7 ü ü
Argentina 8 ü doc ü Fiji 8 ü ü
Armenia 8 ü ü Finland 5 ü doc ü
Aruba 8 ü ü France 5 ü doc ü
Australia 4 ü doc ü French Guyana 8 ü doc ü
Austria 5 ü doc ü Gabon 8 ü doc ü
Azerbaijan 8 ü ü Gambia 8 ü ü
Bahamas 8 ü doc ü Georgia 8 ü ü
Bahrain 2 ü doc ü Germany 5 ü doc ü
Bangladesh 2 ü ü Ghana 8 ü doc ü
Barbados 8 ü doc ü Gibraltar 7 ü doc ü
Belarus 7 ü ü Greece 5 ü doc ü
Belgium 5 ü doc ü Greenland 7 ü ü
Belize 8 ü doc ü Grenada 8 ü ü
Benin 8 ü ü Guadeloupe 8 ü doc ü
Bermuda 8 ü doc ü Guam 8 ü doc ü
Bhutan 2 ü ü Guatemala 8 ü doc ü
Bolivia 8 ü doc ü Guernsey 7 ü doc ü
Bonaire 8 ü doc ü Guinea Republic 8 ü doc ü
Bosnia and Herzegovina 8 ü ü Guinea-Bissau 8 ü ü
Botswana 8 ü doc ü Guinea-Equatorial 8 ü ü
Brazil 8 ü doc ü Guyana (British) 8 ü doc ü
Brunei 3 ü doc ü Haiti 8 ü doc ü
Bulgaria 5 ü doc ü Honduras 8 ü doc ü
Burkina Faso 8 ü doc ü HongKong 3 ü doc ü
Burundi 8 ü ü Hungary 5 ü doc ü
Cambodia 3 ü doc ü Iceland 7 ü doc ü
Cameroon 8 ü doc ü India 1 ü doc ü
Canada 6 ü doc ü Indonesia 3 ü ü
Canary Islands, The 8 ü ü Iran, IslamicRep.of 2 ü doc ü
Cape Verde 8 ü ü Iraq 8 ü ü
Cayman Islands 8 ü doc ü Ireland, Rep.of 5 ü doc ü
Central African Republic 8 ü ü Israel 7 ü ü
Chad 8 ü ü Italy 5 ü doc ü
Chile 8 ü doc ü Jamaica 8 ü doc ü
China, People’s Republic 3 ü doc ü Japan 4 ü doc ü
Colombia 8 ü doc ü Jersey 7 ü doc ü
Comoros 8 ü ü Jordan 2 ü doc ü
Congo 8 ü ü Kazakhstan 8 ü doc ü
Congo, Democratic Rep.of 8 ü doc ü Kenya 8 ü doc ü
Cook Islands 8 ü ü Kiribati 8 ü ü
Costa Rica 8 ü doc ü Korea, D.P.R. of (North) 3 ü ü
Cote d’Ivoire 8 ü doc ü Korea, Rep. of (South) 3 ü doc ü
Croatia 5 ü doc ü Kosovo 8 ü ü
Cuba 8 ü ü Kuwait 2 ü doc ü
Curacao 8 ü doc ü Kyrgyzstan 8 ü ü
Cyprus 5 ü doc ü Lao P.D.R. 3 ü doc ü
Czech Republic, The 5 ü doc ü Latvia 5 ü doc ü
Denmark 5 ü doc ü Lebanon 8 ü doc ü
Djibouti 8 ü ü Lesotho 8 ü doc ü
Dominica 8 ü doc ü Liberia 8 ü ü
Dominican Republic 8 ü doc ü Libya 8 ü ü
doc = document contents only P = document and non-document contents Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to
the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
DHL Service & Rate Guide 2019: Nepal 18
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 75 countries worldwide.
Add NPR 1425 to the DHL Express Worldwide price. Available for documents only.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in NPR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
*DHL Express does not accept shipments containing pieces exceeding 1,000 kg (2,200 lbs) or 300cm (118.1 inches) length. A shipment with
total weight exceeding 1,000 kg (2,200 lbs) requires pre-approval from DHL and may be charged at alternate rates. Our standard transit
time commitment may not apply. Please contact your DHL account manager.
DHL Service & Rate Guide 2019: Nepal 23
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in NPR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
*DHL Express does not accept shipments containing pieces exceeding 1,000 kg (2,200 lbs) or 300cm (118.1 inches) length. A shipment with
total weight exceeding 1,000 kg (2,200 lbs) requires pre-approval from DHL and may be charged at alternate rates. Our standard transit
time commitment may not apply. Please contact your DHL account manager.
SERVICE CENTER ADDRESSES AND PHONE NUMBERS
KUK Building
Sinamangal
Kathmandu
Nepal
Ph +977 (1) 4481303
Fax +977 (1) 4481198