TECHNICAL SERVICE BULLETIN

BULLETIN NUMBER: D014/D015 – 037 08/12/2008

APPLICABLE MODEL:
GESTETNER - MP C6000/MP C7500
LANIER - LD260c/LD275c
RICOH - MP C6000/MP C7500
SAVIN - C6055/C7570

SUBJECT: NEW TONER CARTRIDGE DISPLAYS “TONER IS EMPTY”

MECHANICAL
SYMPTOM:
The message "(C, M, Y, or K) toner is almost empty" or "(C, M, Y, or K) toner is empty" is displayed on the
operation panel when a brand new toner cartridge is installed. Then, if this toner cartridge is installed on
another machine, "INDEPENDENT SUPPLIER TONER CARTRIDGE HAS BEEN SET" is displayed.

CAUSES:
Developer Fill (SP3814) or Developer Setup (SP3811) has not been completed correctly.

1. "(C, M, Y, or K) toner is almost empty" or "(C, M, Y, or K) toner is empty" :

The D014/D015 copier does not perform toner supply until both SP3814 (Execute Developer Fill) and
SP3811(Developer Setup) have been completed correctly. This design is intentional, to ensure that
SP3811 (Developer Setup) is performed correctly. The reason for this is to avoid an incorrect Developer
Setup following a failed Developer Filling. (There is not enough developer inside the development unit.)

If the D014/D015 copier is used under these conditions, toner will NOT be supplied to the toner hopper.
In other words, no toner will go into the toner hopper during copying or printing. This triggers the toner
Near End condition, even though a lot of toner remains inside the toner cartridge.

2. "INDEPENDENT SUPPLIER TONER CARTRIDGE HAS BEEN SET"

If another brand new toner cartridge is installed under the conditions explained in #1, "Toner near end"
appears again. This is because the D014/D015 copier cannot perform toner supply.

Once the toner Near End condition is triggered, this information is written in the ID chip on the toner
cartridge. As a result, this brand new toner cartridge is identified as "independent supplier toner" or
"unknown toner". This is true even when the cartridge is then used in another machine, or a machine
whose NV-RAM or VBICU board has been replaced.

Copyright  2008 RICOH Americas Corporation. All rights reserved. tpc@r icoh -u sa. co m Page 1 of 2
Tech Service Bulletin No. D014/D015 – 037

SOLUTION:
Perform the Developer Setup according to the following procedure:

Brand New Machines:

1) Make sure to perform "Filling the PCU with Developer" (Service Manual, pg. 1-18) using SP3814-001,
and also the developer bottle setting and confirmation of developer setting results using SP3815-001
(Service Manual, pg. 1-20). These two procedures are very important.
2) Secondly, it is also very important to perform "Initializing Developer and Toner" (Service Manual, pg. 1-
26) using SP3811-001.

Machines On Which This Symptom Has Already Occurred:

Please perform the Developer Setup according to the following procedure.

Status Confirmation:
1. Confirm if SP3815-001 (Developer Fill: Disp Result) displays "1111" (successful all colors).
NOTE: "1" = successful, "4" = not done "9" = failed, "7" = developer already exists

2. Confirm if SP3817-001 to 004) displays "0".

NOTE: This value should be "0".
"0" = Developer filling disabled (developer filling completed successfully)
"1" = Developer filling enabled (developer filling not completed yet)

3. Confirm if SP3812-001 (Dev. Setup execute results) displays "1111" (successful all colors).

If any of the above (1, 2, or 3) displays an unsuccessful result, try the following procedure:

1. Replace the toner cartridge with a brand new one.

NOTE: Once “Toner End” or “Toner Near End” appears, the Toner End flag is written to the ID
chip on the toner cartridge. So, after that, this cartridge cannot be used anymore.
2. Replace the developer for all colors with new ones.
IMPORTANT: Make sure to perform "Filling the PCU with Developer" (Service Manual, pg. 1-18)
using SP3814-001, and also the developer bottle setting and confirmation of developer setting
results using SP3815-001 (Service Manual, pg. 1-20). These two procedures are very important.
As mentioned on pg. 87-88 of the Service Manual, make sure to do the following SPs:

1) SP3811-001 (Developer Setup:All).

NOTE: It is very important to perform the "Initializing Developer and Toner" (Service Manual, pg.
86-88) correctly using SP3811-001.

2) SP3812-001 (Developer Setup result)

NOTE: If "1111"(KMCY) is displayed, this means SP3811-001 was executed correctly.

3) SP3821-001 (Process Control result)

NOTE: For each color, there is two-digit code, in the order of K, M, C, Y. A display of "10" means
that process control was completed correctly. If "10101010" is displayed, it means that
process control was completed successfully for all four colors.

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