Transition UAT Instructions

“pre-UAT checks” to confirm your account is

Act as if in BAU functioning correctly before you start.

The tests being run will mimic real support
scenarios and should be executed as such. Try to
act in the same way you would for a real request,
but avoid actually resetting passwords and
performing actual support tasks. Remember we are
only testing the process!
Follow the support procedures as you do today or as
outlined in the Help file.
Remember to use Test numbers
If you are an End User make the Service Desk
Analysts taking your call aware this is a test call and
state which test number you are running. This can
be found on the test sheet.
Clearly label tickets
When you record the Incident or Request in ITSM
include the words “TESTING PLEASE IGNORE +
“Test Case ID”” to ensure we do not generate
responses from resolvers or End Users.
This also enables us to clean up the environment
and reports after testing has completed.
Familiarize yourself with the tests
Make yourself familiar with the test scenario being
run so you know what to do.
Are you available during testing
Please follow the test schedule provided to make
sure you are available to perform your part in the
testing.
If you are unable to take part in the testing or need
more information or help, please make the Test
Manager aware.
Record your results
Record you results on the test script provided for
feed back to the Test Coordinator who will contact
you directly to collect them. At the end of the days
testing the Test Coordinator will bring all the results
to a meeting for discussion. Any problems will be
investigated by the Test Manager who will arrange
fixing and re-testing

Can you access the tools

If your role involves you accessing any tools before
the scheduled test days, ensure you have run the

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