NTRA August Benchmarking Report 2019 PDF

Benchmarking Report No.
02
August, 2019
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
2
Executive Summary
Due to the fact that NTRA in Egypt is concerned about maintaining the highest standards of the quality of the network and
getting the market insight about how operators are performing in the market from a QoS/QoE perspective. NTRA along with
Rohde and Schwarz carried out an extensive benchmarking survey of the Mobile networks in Egypt with focus on the
performance of the four operator’s network.
The full scope of measurements performed covers Egypt on monthly basis. Measurement is divided over seven main
regions, Cairo, Giza, Alexandria, Delta, Canal, Red Sea and Upper Egypt. Each area is consists of some clusters that will be
measured during each month. And the results of each month will be discussed on this presentation.
This presentation gives a summary view of August-19 measurements that took place in August 2019 for Egypt as defined in
later slides of this presentation, during this survey, a distance of 22,000+ KM’s were driven. All measurements were done in
Window time from 8AM to 8PM.
This presentation addressed 2nd, 3rd and 4th generation mobile networks (2G,3G,4G) for the Four licensees Etisalat,
Orange, Vodafone and WE (sorted alphabetically) in outdoors measurements. Key performance indicators used in the
survey are included in Annexes slides at the end of this presentation. For this campaign, Mobile to Mobile voice scenario
approach was followed to better represent customer experience in a modernized manner.
3
Quantitative Information
Voice Measurements Number of Tests

Total Number of Voice Calls 51,168
Data Measurements Number of Tests

HTTP Download 52,020
HTTP Upload 51,992
HTTP Browsing - Facebook 51,779
HTTP Browsing - Twitter 51,713
HTTP Browsing - Google 51,881
HTTP Browsing - Youtube 51,831
HTTP Browsing - Yahoo 51,737
YouTube - Video Stream 51,458
Total Ping Attempts 2,613,374
4
Methodology
NTRA has preformed drive test that cover all governorates and major highways across the country. The tests were in same
time and condition for the four operators to ensure fair comparison.
NTRA measures the major “key performance indicators” (KPI) that directly relate to the public’s experience through
Outdoor (in-car user experience). These include block, dropped calls, voice quality, data throughput. (all details will be
found on annexes slides)
The drive test results represent a snapshot of the mobile service provider’s network in-car user experience and using a
particular type of smartphones to simulate end user. The reported level of service quality may therefore not be exactly
comparable with the consumer’s own experience;
The threshold for each KPI in license is mentioned in the legend of each graph. (and it is included in the annexes slides)
For better understand the results in reference to the threshold value:
• Every result exceeds the threshold value is considered as a violation to the license terms for Voice KPI’s.
• Every result exceeds the threshold value is considered as a violation to the license terms for Data KPI’s except for
Download Throughput and Upload throughput.
• Download Throughput and Upload throughput violation counted when the result is lower than the threshold
value.
• We Denotes the violations where penalties are applied as dashed Dark RED Line
• We Denotes the violations where penalties are not applied as Solid Black Line
5
Executive Summary
Licensed-KPI’s Violation Percentage over Egypt (32 zones * 8 KPIs in license = 256 possible violations)
7%
1%
14%
Voice Violated KPIs Voice Violated KPIs

DATA Violated KPIs DATA Violated KPIs
93% Non-Violated KPIs Non-Violated KPIs
85%
20%
14%
1%
Voice Violated KPIs Voice Violated KPIs

DATA Violated KPIs
DATA Violated KPIs
Non-Violated KPIs
79%
Non-Violated KPIs
86%
7
Licensed-KPI’s Violation Breakdown over Egypt
3% 3%
35% 38%
65% 56%
Call blocked Rate Call Dropped Rate MOS < 2.8 SBR DL SBR UL Call blocked Rate Call Dropped Rate MOS < 2.8 SBR DL SBR UL
2% 2%
38%
35%
59%
59%
3% 2%
Call blocked Rate Call Dropped Rate MOS < 2.8 SBR DL SBR UL Call blocked Rate Call Dropped Rate MOS < 2.8 SBR DL SBR UL
8
Call Blocked Rate - Zones
Call Blocked Rate

20%
18%
16%
14%
12%
10%
8%
6%
4%
2%
0%
9
Call Dropped Rate - Zones
Call Dropped Rate

5%
4%
3%
2%
1%
0%
10
CSFB Failure Rate - Zones
CSFB Failure Rate

5%
4%
3%
2%
1%
0%
11
Voice Speech Quality - Zones
Voice Speech Quality on Sample < 2.8

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
12
Download Throughput [kbps] - Zones
HTTP Download Throughput [kbps]

40,000
30,000
20,000
10,000
13
Upload Throughput [kbps] - Zones
HTTP Upload Throughput [kbps]

35,000
30,000
25,000
20,000
15,000
10,000
5,000
14
Download Session Blocked Ratio - Zones
Download Session Blocked Ratio

30%
20%
10%
0%
15
Upload Session Blocked Ratio - Zones
Upload Session Failure Ratio

30%
20%
10%
0%
16
Download Session Setup Time - Zones
Download Session Setup Time [sec]

10
17
Upload Session Setup Time - Zones
Upload Session Setup Time [sec]

10
18
14. Annexes
19
Zones Definition
Cairo
Madinity
Cairo Z1
Obour
Rehab
Sherouk
Tagamoaa
Heliopolis 1
Cairo Z2
Heliopolis 2
Nasr City 1
Nasr City 2
Ain Shams
Cairo Z3
ElMarg
ElSalam
Qobba Gardens
Abbasia
Cairo Z4
AlManyal
Shobra
Shobra ElKhamia
Zamalek
Helwan 1
Cairo Z5
Helwan 2
Maadi
Mokattam
20
Voice Service KPI’s
Accessibility: Call Blocked Rate 2/3/4G: Short Call
Call Blocked Rate - Overall Call Blocked Rate - Zones

10%
2.66% 8%
1.29% 6%
4%
5.36%
2%
4.78%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
Call Blocked Rate

20%
18%
16%
14%
12%
10%
8%
6%
4%
2%
0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
22
Retainability: Call Dropped Rate 2/3/4G: Short Call
Voice Call Droped Rate - Overall Voice Call Droped Rate - Zones
5%
0.74% 4%
0.25% 3%
2%
1.26%
1%
0.76%
0%
Voice Call Retainability is represented by call drop rates.
Voice Call Droped Rate

8%
7%
6%
5%
4%
3%
2%
1%
0%
Madinet el Town
Mostkbal
23
Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call
CSFB Failure Rate - Overall CSFB Failure Rate - Zones

5%
0.03% 4%
0.00% 3%
2%
0.00%
1%
0.03%
0%
CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
Madinet el Town
Mostkbal
24
Speech Quality: MOS Voice Speech Quality < 2.8
Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones
60%
5.91% 50%
40%
12.40%
30%
9.29% 20%
10%
55.68%
0%
0% 10% 20% 30% 40% 50% 60% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el ElKhamia Town
Mostkbal
25
Accessibility: Call Access Time [sec.] 2/3/4G: Short Call
Call Access Time - Overall Call Access Time - Zones

15
6.97
10
9.13
10.41 5
12.42
0
0 5 10 15 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Call Access Time represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to
the receiving terminal.
Call Access Time

15
10
0
Madinet el Town
Mostkbal
26
Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call
Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones
5
0.74 4
1.51 3
2
1.23
1
1.41
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.
Circuit Switch Fall Back Delay

5
0
Madinet el Town
Mostkbal
27
Accessibility: Telephony Return Delay [sec.] 2/3/4G: Short Call
Telephony Return Delay - Overall Telephony Return Delay - Zones

5
0.75 4
0.81 3
2
0.67
1
0.70
0
Telephony Return Delay measures the time that a UE uses to re-join the LTE (4G) network after call end
Telephony Return Delay

5
0
Madinet el Town
Mostkbal
28
Voice Speech Quality KPI’s
Speech Quality: MOS Scores
Voice Speech Quality - Overall Voice Speech Quality - Zones
5
3.37 4
3.22 3
2
3.30
1
2.74
0
Voice Speech Quality

5
0
Madinet el Town
Mostkbal
30
Speech Quality: Call technology Usage & Codec Base Usage
Call Technology Usage Overall Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Vodafone 98% 2%
Orange 99% 1%
3G
Etisalat 98% 2% 2G
We 96% 4%
0% 25% 50% 75% 100%
Codec Base Usage
Codec Base Usage represents the codec used over the call where AMR
HR
wideband (AMR WB) leads to better voice quality experience by the end
user than the AMR Narrowband (AMR NB)
EFR
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
31
Failed & Dropped Calls Causes
Analysis: Dropped Calls Causes
4%
34%
11%
31% 11% 2G Quality
2G Quality
3G Quality
50% 3G Quality
Core Network
15% Mobility Issue
22% Mobility Issue
RAN Issue
RAN Issue
22%
3% 2% 8%
2G Quality
3G Coverage
28% 2G Quality
3G Quality 42%
49% 35% 3G Quality
Core Network
Core Network
Mobility Issue
9% 4% No service
No service
2% RAN Issue
Other
5% RAN Issue
11%
2%
33
All Operators: Dropped Calls Locations 1/2
34
35
Analysis: Failed Calls Causes
1% 15%
1%
14% 2G Quality 2%
2%
8% 3G Quality
3G Quality
4G Quality
43% 8% 4G Quality
33% 10% Core Network
11% Core Network
CSFB Issue
19% CSFB Issue
12% Mobility Issue 21%
Mobility Issue
No service
RAN Issue
Paging Issue
RAN Issue
3% 1% 6%
5% 1%
3% 2G Quality
2%
5% 3G Quality
3G Quality 3%
21% 14% 4G Coverage
4G Quality
0% 16% 3% 4G Quality
Core Network
Core Network
8% CSFB Issue 35%
19% CSFB Issue
Mobility Issue
44% Mobility Issue
No service 11%
No service
Paging Issue
Other
RAN Issue
Paging Issue
RAN Issue
All Operators: Blocked Calls Locations 1/2
37
38
Agenda 2. Voice Service Quality & Performance – Cairo
14. Annexes
39
Data Service KPI’s
Free Mode Throughput Per Test Type
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
30000 140000
120000
25000
100000
20000
Maximum throughput
Average throughput
80000
15000
60000
10000
40000
5000
20000
0 0
20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload
(400 MB file) (200 MB file)
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max 41
FDTT HTTP Download Transfer Throughput – Network Performance
400 MB File FDTT HTTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones
40,000
19102 35,000
30,000
22635 25,000
20,000
16244 15,000
10,000
24035 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
400 MB File FDTT HTTP Download Throughput [kbps]

40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
Mostkbal
FDTT HTTP Upload Transfer Throughput – Network Performance
200 MB FDTT HTTP Upload Throughput [kbps] - Overall 200 MB FDTT HTTP Upload Throughput [kbps] - Zones
30,000
10954 25,000
20,000
24029
15,000
14102 10,000
5,000
13389
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
200 MB FDTT HTTP Upload Throughput [kbps]

36,000
34,500
33,000
31,500
30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
Mostkbal
HTTP Download Session Blocked Rates
Download Session Blocked Ratio - Overall Download Session Blocked Ratio - Zones
15%
0.23%
10%
0.24%
0.84% 5%
4.98%
0%
0% 5% 10% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

40%
30%
20%
10%
0%
Madinet el Town
Mostkbal
HTTP Upload Session Blocked Rates
Upload Session Blocked Ratio - Overall Upload Session Blocked Ratio - Zones
15%
0.09%
10%
0.10%
0.50% 5%
5.40%
0%
0% 5% 10% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Upload Session Blocked Ratio

40%
30%
20%
10%
0%
Madinet el Town
Mostkbal
HTTP Download Average Session Setup Time
Average Session Setup Time [sec] - Overall Average Session Setup Time [sec] - Zones
10
0.27 8
0.25 6
4
0.40
2
0.25
0
Average Session Setup Time [sec]

10
0
Madinet el Town
Mostkbal
HTTP Upload Average Session Setup Time
10
0.07 8
0.06 6
4
0.16
2
0.12
0

10
0
Madinet el Town
Mostkbal
Throughput KPI’s – Customer Experience
48
HTTP Download Throughput – Customer Experience
20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones
35,000
18,809 30,000
25,000
21,138 20,000
15,000
16,045
10,000
22,047 5,000
0
0 10,000 20,000 30,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
20MB Download Throughput [kbps]

35,000
30,000
25,000
20,000
15,000
10,000
5,000
0
Mostkbal
HTTP Upload Throughput – Customer Experience
2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones
20,000
4,502
15,000
13,372
10,000
9,551
5,000
7,776
0
0 5,000 10,000 15,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
2MB Upload Throughput [kbps]

25,000
20,000
15,000
10,000
5,000
0
Mostkbal
Browsing & YouTube Service KPI’s
51
Session Failure Ratio
Session Failure Ratio - Overall Session Failure Ratio - Zones
20%
3.57%
15%
0.30%
10%
2.98%
5%
8.62%
0%

90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Madinet el Town
Mostkbal
52
Session Time
Average Session Time - Overall Average Session Time - Zones
10
3.48 8
3.16 6
4
4.83
2
2.28
0
Average Session Time

30
25
20
15
10
0
Madinet el Town
Mostkbal
53
20%
2.29%
15%
0.37%
10%
2.22%
5%
8.70%
0%

60%
50%
40%
30%
20%
10%
0%
Madinet el Town
Mostkbal
54
Session Time
10
2.43 8
2.19 6
4
3.14
2
1.98
0

30
25
20
15
10
0
Madinet el Town
Mostkbal
55
YouTube Session Failure Ratio - Overall YouTube Session Failure Ratio - Zones
20%
0.82%
15%
0.02%
10%
1.50%
5%
8.66%
0%
YouTube Session Failure Ratio

40%
30%
20%
10%
0%
Madinet el Town
Mostkbal
56
Freezing Time [msec]
Freezing Time - Overall Freezing Time - Zones
700
208 600
500
37 400
300
152
200
45 100
0
Freezing Time
1,000
800
600
400
200
0
Mostkbal
57
Video Quality
Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones
5
3.96 4
3.99 3
2
3.97
1
3.99
0
Video Quality - VMOS

5
0
Madinet el Town
Mostkbal
58
Time to 1st Picture
Time to First Picture [s] - Overall Time to First Picture [s] - Zones
5
1.67 4
1.13 3
2
1.25
1
1.11
0
Time to First Picture [s]

15
10
0
Madinet el Town
Mostkbal
59
Youtube - Image Resolution
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
60
14. Annexes
61
Zones Definition
Giza
Zayed 1
Giza Z1
Zayed 2
6th of Oct 1
6th of Oct 2
Giza Z3 Giza Z2
Faisal
Haram
Embaba
Mohandseen
62

6%
0.96%
4%
0.90%
2.01% 2%
3.16%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3
Call Blocked Rate

8%
6%
4%
2%
0%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
64
5%
0.42% 4%
0.00% 3%
2%
0.64%
1%
0.51%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3

5%
4%
3%
2%
1%
0%
65

5%
0.00% 4%
0.00% 3%
0.00% 2%
1%
0.08%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
66
100%
90%
4.46% 80%
70%
12.40% 60%
50%
40%
10.22% 30%
20%
83.23% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Zone 1 Zone 2 Zone 3

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
67

15
6.86
10
9.12
8.85 5
12.26
0
0 5 10 15 Zone 1 Zone 2 Zone 3
Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
Call Access Time

15
10
0
68
5
0.81 4
1.50 3
2
1.12
1
2.08
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
69

5
0.97 4
0.82 3
2
0.74
1
0.70
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
70
5
3.40 4
3.23 3
2
3.26
1
2.51
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
72
better MOS served.
Vodafone 99% 1%
Orange 100% 0%
3G
Etisalat 97% 3% 2G
We 94% 6%
0% 25% 50% 75% 100%
Codec Base Usage
HR
EFR
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
73
33% No dropped calls

50% 3G Quality
Mobility Issue
17% RAN Issue
29%
14%
33%
45% 3G Quality 14% 2G Quality
Mobility Issue 3G Quality
11% No service Core Network

11% 43%
RAN Issue RAN Issue
75
No dropped calls
76
77
8%
7%
15% 2G Quality 15%

29% 3G Quality 3G Coverage
38% 3G Quality
4G Quality
8%
Core Network CSFB Issue
14% 14%
7% CSFB Issue Mobility Issue
7% 7% 8% 23%
Mobility Issue Paging Issue
No service RAN Issue
RAN Issue
7% 3%
11%
3% 7% 2%
7% 3G Quality
3G Quality 2%
7% 4G Coverage
4G Quality 9%
7% Core Network
Core Network
35% CSFB Issue
CSFB Issue 13%
31% 38% Mobility Issue
Mobility Issue
11% No service
7%
No service
Other
Paging Issue
Paging Issue
RAN Issue
RAN Issue
79
80
14. Annexes
81
35000 160000
140000
30000
120000
25000
100000
Maximum throughput
Average throughput
20000
80000
15000
60000
10000
40000
5000
20000
0 0
40,000
16102 35,000
30,000
29857 25,000
20,000
21929 15,000
10,000
22210 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Zone 1 Zone 2 Zone 3

40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
35,000
12980 30,000
25,000
28062 20,000
15,000
13957
10,000
9705 5,000
0
0 1,500 3,000 4,500 6,000 7,500 9,00010,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,00028,50030,000 Zone 1 Zone 2 Zone 3

36,000
34,500
33,000
31,500
30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
15%
0.00%
10%
0.12%
0.07% 5%
4.35%
0%
0% 5% 10% Zone 1 Zone 2 Zone 3

20%
15%
10%
5%
0%
10%
0.00%
0.06%
5%
0.07%
4.91%
0%
0% 5% 10% Zone 1 Zone 2 Zone 3

15%
10%
5%
0%
10
0.21 8
0.23 6
4
0.21
2
0.33
0
0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

10
0
HTTP Upload Average Session Setup Time [sec]
10
0.04 8
0.05 6
4
0.10
2
0.26
0
0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

10
0
90
35,000
15,547 30,000
25,000
26,221 20,000
15,000
19,035
10,000
18,407 5,000
0
0 10,000 20,000 30,000 Zone 1 Zone 2 Zone 3

40,000
30,000
20,000
10,000
0
15,000
5,527
10,000
15,418
11,154 5,000
6,125
0
0 5,000 10,000 15,000 20,000 Zone 1 Zone 2 Zone 3

20,000
15,000
10,000
5,000
0
93
20%
0.67%
15%
1.36%
10%
4.67%
5%
5.48%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3

80%
70%
60%
50%
40%
30%
20%
10%
0%
94
Session Time
15
3.03
10
2.82
4.32 5
2.39
0
0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

15
10
0
95
30%
0.33% 25%
20%
0.00%
15%
4.43% 10%
5%
5.72%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3

80%
70%
60%
50%
40%
30%
20%
10%
0%
96
Session Time
10
2.11 8
1.93 6
4
2.48
2
2.08
0
0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

15
10
0
97
15%
0.13%
10%
1.43%
0.14% 5%
5.39%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3

15%
10%
5%
0%
98
300
51.23 250
200
28.80
150
27.07 100
50
134.71
0
0 50 100 150 200 Zone 1 Zone 2 Zone 3
Freezing Time
600
500
400
300
200
100
0
99
Video Quality
5
3.99 4
4.00 3
2
3.99
1
3.98
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
100
Time to 1st Picture
5
1.22 4
1.06 3
2
1.15
1
1.16
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
101
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
102
14. Annexes
103
Zones Definition
Alexandria
East1
East2
Alex Z1
East3
East4
East5
West 1
Alex Z3 Alex Z2
West 2
Matrouh
Northencoast
104

5%
1.95% 4%
2.62% 3%
2%
1.97%
1%
2.47%
0%
0% 1% 2% 3% 4% 5% East Alex West Alex Northen Coast
Call Blocked Rate

10%
8%
6%
4%
2%
0%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
106
5%
0.36% 4%
0.15% 3%
2%
0.79%
1%
0.43%
0%

5%
4%
3%
2%
1%
0%
107

5%
0.07% 4%
0.07% 3%
2%
0.00%
1%
0.00%
0%
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
108
100%
90%
7.02% 80%
70%
14.21% 60%
50%
40%
11.84% 30%
20%
94.56% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% East Alex West Alex Northen Coast

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
109

15
7.06
10
12.02
8.75 5
11.33
0
0 5 10 15 East Alex West Alex Northen Coast
Call Access Time represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to
the receiving terminal.
Call Access Time

15
10
0
110
5
0.85 4
1.97 3
2
1.38
1
1.77
0
0 1 2 3 4 5 East Alex West Alex Northen Coast

5
0
111

5
0.92 4
1.04 3
2
1.57
1
1.23
0

5
0
112
5
3.35 4
3.22 3
2
3.23
1
2.41
0

5
0
114
better MOS served.
Vodafone 98% 2%
Orange 96% 4%
3G
Etisalat 97% 3% 2G
We 96% 4%
0% 25% 50% 75% 100%
Codec Base Usage
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
115
20%
40% 3G Quality
50% 50%
20% Mobility Issue 3G Quality
No service No service
20%
RAN Issue
9% 17%
9%
3G Quality
18%
Mobility Issue 3G Quality
64%
Other RAN Issue
83%
RAN Issue
117
118
119
14% 3%
19%
7%
3G Quality 2G Quality
18% 4G Quality 22% 3G Quality
7%
CSFB Issue 4G Quality
4%
Mobility Issue 3% Core Network
11% 24%
36% No service 3% CSFB Issue
13%
Other Mobility Issue
Paging Issue 13% No service
RAN Issue RAN Issue
3%
3%
14%
3G Quality
18% 25% 9% 6%
4G Quality
3% 3G Quality 3%
23% Core Network
CSFB Issue
18% CSFB Issue
No service
36% Other
No service
RAN Issue
Paging Issue
RAN Issue
121
122
14. Annexes
123
35000 160000
140000
30000
120000
25000
100000
Maximum throughput
Average throughput
20000
80000
15000
60000
10000
40000
5000
20000
0 0
40,000
24709 35,000
30,000
18168 25,000
20,000
25503 15,000
10,000
29196 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 East Alex West Alex Northen Coast

40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
21,000
19,500
10848 18,000
16,500
15,000
17190 13,500
12,000
10,500
9,000
19228 7,500
6,000
4,500
10748 3,000
1,500
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 19,500 21,000 22,500 24,000 East Alex West Alex Northen Coast

24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
20%
0.00%
15%
1.89%
10%
1.04%
5%
6.12%
0%
0% 5% 10% 15% East Alex West Alex Northen Coast

40%
30%
20%
10%
0%
20%
0.14%
15%
0.56%
10%
0.59%
5%
6.00%
0%

40%
30%
20%
10%
0%
10
0.21 8
0.45 6
4
0.49
2
0.54
0

10
0
10
0.10 8
0.14 6
4
0.23
2
0.49
0

10
0
Throughout – Customer experience
132
30,000
22,594
20,000
15,441
23,530 10,000
24,889
0
0 10,000 20,000 30,000 East Alex West Alex Northen Coast

40,000
30,000
20,000
10,000
0
15,000
4,382
10,000
8,485
9,749 5,000
6,277
0
0 5,000 10,000 15,000 East Alex West Alex Northen Coast

15,000
10,000
5,000
0
135
25%
0.41% 20%
2.55% 15%
10%
0.26%
5%
6.87%
0%

40%
30%
20%
10%
0%
136
Session Time
10
3.02 8
3.22 6
4
3.45
2
2.49
0

10
0
137
30%
0.41% 25%
20%
3.03%
15%
0.46% 10%
5%
7.24%
0%

40%
30%
20%
10%
0%
138
Session Time
10
2.10 8
2.07 6
4
2.16
2
2.09
0

10
0
139
30%
0.34%
20%
1.06%
0.26% 10%
7.03%
0%

40%
30%
20%
10%
0%
140
250
82 200
46 150
100
55
50
53
0
0 50 100 150 East Alex West Alex Northen Coast
Freezing Time
400
300
200
100
0
141
Video Quality
5
3.99 4
3.99 3
2
3.99
1
3.99
0

5
0
142
Time to 1st Picture
5
1.24 4
1.18 3
2
1.38
1
1.20
0

5
0
143
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
144
14. Annexes
145
Zones Definition
Delta Cities
Delta Z1
Banha
Qalyoub
Qanatir
Delta Z2
10th of ramadan
Faqous
Zagazig
Delta Z3
Damnhour
Kafr Eldawar
Delta Z4
Kafr el Zayat
Tanta - Mahalla
Delta Z5
Desouk
Kafr El sheikh
Delta Z6
Mansoura
Senbelawen
Domyat
Delta Z7
Ras El bar
Delta Z8
Menoufbagour
Shebin el Koum
146

16%
3.14% 14%
12%
3.10% 10%
8%
1.56% 6%
4%
1.60% 2%
0%
0% 2% 4% 6% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Call Blocked Rate

30%
28%
26%
24%
22%
20%
18%
16%
14%
12%
10%
8%
6%
4%
2%
0%
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
148
5%
0.50% 4%
0.20% 3%
2%
0.60%
1%
0.42%
0%
0% 1% 2% 3% 4% 5% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

5%
4%
3%
2%
1%
0%
149

5%
0.04% 4%
0.00% 3%
2%
0.00%
1%
0.05%
0%
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
150
100%
90%
9.94% 80%
70%
25.30% 60%
50%
40%
16.55% 30%
20%
95.16% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
151

15
6.97
10
10.49
8.15 5
10.31
0
0 5 10 15 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
receiving terminal.
Call Access Time

15
10
0
152
5
0.73 4
1.09 3
2
1.03
1
1.08
0
0 1 2 3 4 5 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

5
0
153

5
0.80 4
1.21 3
2
1.39
1
1.18
0

5
0
154
5
3.30 4
3.05 3
2
3.17
1
2.36
0

5
0
156
better MOS served.
Vodafone 94% 6%
Orange 97% 3%
3G
Etisalat 99% 1% 2G
We 98% 2%
0% 25% 50% 75% 100%
Codec Base Usage
wideband (AMR WB) leads to better voice quality experience by the end EFR
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
157
8%
15% 20%
2G Quality
38% 3G Quality
31% 3G Quality
Core Network
80% RAN Issue
Mobility Issue
RAN Issue
8%
9%
6%
9%
19%
2G Quality 27%
2G Coverage
3G Quality
13% 2G Quality
50% Core Network
6% 3G Quality
Mobility Issue 18% 37%
No service
No service
RAN Issue
RAN Issue
6%
159
160
161
2%
1% 12% 1%
2G Quality 4%
23% 3G Quality
13% 3G Coverage 9%
1% 4G Coverage
5% 3G Quality 6%
4G Quality
4G Quality
1% CSFB Issue
12% CSFB Issue 25%
33% 42%
Mobility Issue
10% Mobility Issue
No service
No service
Paging Issue
Paging Issue
RAN Issue
RAN Issue
5%
2%
16% 3G Coverage
24%
3G Quality
9% 3G Quality 9% 2%
3% 4G Coverage
4G Coverage 14%
17% Core Network
CSFB Issue 7%
2% 9% CSFB Issue
Mobility Issue
29% No service 28%
No service
Paging Issue
Paging Issue
RAN Issue
RAN Issue
Other
163
164
14. Annexes
165
30000 120000
25000 100000
20000 80000
Maximum throughput
Average throughput
15000 60000
10000 40000
5000 20000
0 0
40,000
13918 35,000
30,000
20349 25,000
20,000
15933 15,000
10,000
24387 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
20,000
10817
15,000
11080
10,000
13118
5,000
12240
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
15%
0.91%
10%
1.99%
0.61% 5%
1.53%
0%
0% 5% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

25%
20%
15%
10%
5%
0%
15%
0.95%
10%
2.10%
0.41% 5%
1.83%
0%
0% 5% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

25%
20%
15%
10%
5%
0%
10
0.30 8
0.55 6
4
0.42
2
0.49
0

10
0
10
0.15 8
0.32 6
4
0.19
2
0.46
0

10
0
174
35,000
14,694 30,000
25,000
19,296 20,000
15,000
17,261
10,000
22,941 5,000
0
0 10,000 20,000 30,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

35,000
30,000
25,000
20,000
15,000
10,000
5,000
0
15,000
4,379
10,000
7,981
7,946 5,000
7,048
0
0 5,000 10,000 15,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

15,000
10,000
5,000
0
177
30%
6.70% 25%
20%
5.71%
15%
2.70% 10%
5%
5.05%
0%

100%
80%
60%
40%
20%
0%
178
Session Time
Average Session Setup - Overall Average Session Setup - Zones
10
3.78 8
3.44 6
4
4.04
2
2.73
0

35
30
25
20
15
10
0
179
30%
3.30% 25%
20%
5.42%
15%
1.39% 10%
5%
5.31%
0%

50%
40%
30%
20%
10%
0%
180
Session Time
Average Session Setup - Overall Average Session Setup - Zones
10
2.78 8
2.37 6
4
2.44
2
2.24
0

15
10
0
181
30%
2.63% 25%
20%
4.72%
15%
0.45% 10%
5%
5.55%
0%

50%
40%
30%
20%
10%
0%
182
1,200
320 1,000
800
248
600
260 400
200
171
0
0 100 200 300 400 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Freezing Time
3,000
2,500
2,000
1,500
1,000
500
0
183
Video Quality
5
3.94 4
3.97 3
2
3.95
1
3.96
0

5
0
184
Time to 1st Picture
5
1.96 4
1.37 3
2
1.51
1
1.25
0

15
10
0
185
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
186
14. Annexes
187
Zones Definition
Canal City
Canal Z1
Fayed Abou Sultan
Ismailia
Qantara
Canal Z4 Canal Z3 Canal Z2

Sokhna
Suez
PortSaid
Hurghada
188

20%
2.18% 18%
16%
14%
5.35% 12%
10%
8%
1.91% 6%
4%
1.82% 2%
0%
0% 1% 2% 3% 4% 5% 6% Ismailia Suez PortSaid RedSea
Call Blocked Rate

30%
28%
26%
24%
22%
20%
18%
16%
14%
12%
10%
8%
6%
4%
2%
0%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
190
5%
0.29% 4%
0.20% 3%
2%
0.68%
1%
0.88%
0%
0% 1% 2% 3% 4% 5% Ismailia Suez PortSaid RedSea

5%
4%
3%
2%
1%
0%
bay
191

5%
0.00% 4%
0.00% 3%
2%
0.00%
1%
0.00%
0%
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
bay
192
100%
90%
7.15% 80%
70%
14.78% 60%
50%
40%
17.47% 30%
20%
98.63% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Ismailia Suez PortSaid RedSea

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
bay
193

15
6.68
10
8.78
7.93 5
10.13
0
0 5 10 15 Ismailia Suez PortSaid RedSea
receiving terminal.
Call Access Time

15
10
0
bay
194
5
0.95 4
1.29 3
2
1.11
1
1.22
0
0 1 2 3 4 5 Ismailia Suez PortSaid RedSea

5
0
bay
195

5
1.07 4
1.09 3
2
1.41
1
1.05
0

5
0
bay
196
5
3.34 4
3.20 3
2
3.18
1
2.36
0

5
0
bay
198
better MOS served.
Vodafone 96% 4%
Orange 97% 3%
3G
Etisalat 88% 12% 2G
We 87% 13%
0% 25% 50% 75% 100%
Codec Base Usage
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
199
3G Quality 3G Quality
100% 100%
14% 11%
43% 44%
3G Coverage 3G Coverage
3G Quality 45% 3G Quality
43%
RAN Issue Paging Issue
201
202
203
4%
3% 3% 3%
4%
2%
4%
4%
26% 13% 3G Quality 3G Quality
4%
4%
9% 4G Quality 4G Quality
9% CSFB Issue 77% CSFB Issue

31%
Mobility Issue Mobility Issue
RAN Issue RAN Issue
15%
21%
5%
11%
25% 3G Coverage 3G Quality
3G Quality 16% 5% Core Network
20%
CSFB Issue CSFB Issue
20%
Mobility Issue No service
5% 15% 42%
No service Other
RAN Issue RAN Issue
205
206
14. Annexes
207
25000 160000
140000
20000
120000
100000
Maximum throughput
Average throughput
15000
80000
10000
60000
40000
5000
20000
0 0
40,000
21246
30,000
19408
20,000
17949
10,000
19068
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Ismailia Suez PortSaid RedSea

40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
bay
30,000
10025 25,000
20,000
18515
15,000
13436 10,000
5,000
13386
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 19,500 21,000 Ismailia Suez PortSaid RedSea

30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
bay
10%
0.29%
0.52%
5%
0.00%
0.91%
0%
0% 5% 10% Ismailia Suez PortSaid RedSea

10%
5%
0%
bay
10%
0.67%
0.09%
5%
0.21%
1.28%
0%
0% 5% 10% Ismailia Suez PortSaid RedSea

10%
5%
0%
bay
10
0.33 8
0.30 6
4
0.30
2
0.35
0

10
0
bay
10
0.26 8
0.06 6
4
0.18
2
0.20
0

10
0
bay
216
25,000
20,599 20,000
17,353 15,000
10,000
15,741
5,000
16,666
0
0 5,000 10,000 15,000 20,000 25,000 Ismailia Suez PortSaid RedSea

30,000
20,000
10,000
0
bay
15,000
4,467
10,000
10,651
8,605 5,000
7,660
0
0 5,000 10,000 15,000 Ismailia Suez PortSaid RedSea

20,000
15,000
10,000
5,000
0
bay
219
25%
0.97% 20%
0.52% 15%
10%
4.98%
5%
2.48%
0%

25%
20%
15%
10%
5%
0%
bay
220
Session Time
15
3.14
10
2.95
5.40 5
2.62
0

15
10
0
bay
221
20%
1.35%
15%
0.35%
10%
3.82%
5%
2.84%
0%

20%
15%
10%
5%
0%
bay
222
Session Time
10
2.20 8
2.22 6
4
2.68
2
2.36
0

10
0
bay
223
10%
0.68%
0.62%
5%
0.31%
2.42%
0%

10%
5%
0%
bay
224
800
266
600
164
400
149
200
71
0
0 100 200 300 Ismailia Suez PortSaid RedSea
Freezing Time
1,200
1,000
800
600
400
200
0
bay
225
Video Quality
5
3.96 4
3.98 3
2
3.96
1
3.97
0

5
0
bay
226
Time to 1st Picture
5
1.33 4
1.18 3
2
1.33
1
1.26
0
0 1 2 3 4 5 6 Ismailia Suez PortSaid RedSea

5
0
bay
227
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
228
14. Annexes
229
Zones Definition Upper Egypt
Upper Z8 Upper Z7 Upper Z6 Upper Z5 Upper Z4 Upper Z3 upper Z2 Upper Z1

Fayoum
SinurisTirsa
BanySwif
Wasta
AbuQurqas
Menya
Asyut
DayroutManfalout
Sohag
TahtaAkhmim
Kharga-Farafra
Qena
Nagaa
Esna
Luxor
Aswan
Upper Z9
Abu Semble -Komombo
230

12%
1.53% 10%
8%
3.30%
6%
1.14% 4%
2%
1.50%
0%
0% 2% 4% 6% 8% 10% Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan
Call Blocked Calls represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
Call Blocked Rate

12%
10%
8%
6%
4%
2%
0%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout Akhmim Fararfra - Farashut Daraw - Abu
Sembele
232
5%
0.08% 4%
0.12% 3%
2%
0.27%
1%
0.23%
0%

5%
4%
3%
2%
1%
0%
Sembele
233

5%
0.18% 4%
0.00% 3%
2%
0.00%
1%
0.00%
0%
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
Sembele
234
100%
9.07% 90%
80%
70%
9.92% 60%
50%
13.09% 40%
30%
20%
99.57% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Sembele
235

15
6.65
10
10.60
8.12 5
10.04
0
0 5 10 15 Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan
Call Access Time

15
10
0
Sembele
236
5
0.92 4
0.88 3
2
1.19
1
1.14
0
0 1 2 3 4 5 Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

5
0
Sembele
237

5
1.16 4
1.42 3
2
0.69
1
0.71
0

5
0
Sembele
238
5
3.30 4
3.29 3
2
3.21
1
2.37
0

5
0
Sembele
240
better MOS served.
Vodafone 94% 6%
Orange 98% 2%
3G
Etisalat 97% 3% 2G
We 97% 3%
0% 25% 50% 75% 100%
Codec Base Usage
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
241
50% 33%
50%
2G Coverage 3G Quality
67%
3G Quality RAN Issue
14%
17%
29% 14%
2G Quality
50% 2G Coverage
3G Coverage
2G Quality
3G Quality
43% RAN Issue
RAN Issue
33%
243
244
245
2% 5% 1%
8%
2%
2G Coverage 7% 2G Coverage
1%
15% 2G Quality 17% 3G Coverage
2%
20% 3G Coverage 3G Quality
23% 3G Quality 19% 10% Core Network
8% Core Network CSFB Issue
10% 15% CSFB Issue 35% Mobility Issue
Mobility Issue No service
No service Paging Issue
RAN Issue RAN Issue
8%
3% 10%
3%
10% 3G Coverage
2G Quality
7% 23% 3G Quality
20%
3G Coverage
3% 5% Core Network
3G Quality
CSFB Issue
CSFB Issue
5% Mobility Issue
Mobility Issue 10%
30% 34%
13% 8% No service
No service
8% Other
Paging Issue
Paging Issue
RAN Issue
RAN Issue
247
248
14. Annexes
249
25000 120000
100000
20000
80000
Maximum throughput
Average throughput
15000
60000
10000
40000
5000
20000
0 0
40,000
12589 35,000
30,000
19703 25,000
20,000
14869 15,000
10,000
21548 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

45,000
42,500
40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Qena Esna Luxor Aswan Kom ombo -
Manfalout Akhmim Fararfra Hamadi - Daraw - Abu
Farashut Sembele
20,000
7602
15,000
10105
10,000
11528
5,000
11818
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
Farashut Sembele
10%
0.56%
0.30%
5%
0.72%
0.48%
0%
0% 5% 10% Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

15%
10%
5%
0%
Sembele
10%
1.01%
0.33%
5%
1.02%
0.93%
0%
0% 5% 10% Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

15%
10%
5%
0%
Sembele
10
0.35 8
0.42 6
4
0.45
2
0.38
0

10
0
Sembele
10
0.41 8
0.26 6
4
0.52
2
0.47
0

10
0
Sembele
258
35,000
13,391 30,000
25,000
21,273 20,000
15,000
14,783
10,000
18,536 5,000
0
0 5,000 10,000 15,000 20,000 25,000 Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

40,000
30,000
20,000
10,000
0
Farashut Sembele
15,000
3,736
10,000
6,874
7,780 5,000
6,895
0
0 5,000 10,000 15,000 Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

15,000
10,000
5,000
0
Farashut Sembele
261
40%
1.58%
30%
2.57%
20%
17.00%
10%
7.04%
0%
0% 5% 10% 15% 20% Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

100%
80%
60%
40%
20%
0%
Sembele
262
Session Time
15
3.60
10
3.81
8.88 5
2.98
0

40
30
20
10
0
Sembele
263
40%
2.03%
30%
3.31%
20%
12.09%
10%
7.36%
0%
0% 5% 10% 15% Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Sembele
264
Session Time
10
2.75 8
2.84 6
4
4.25
2
2.75
0

35
30
25
20
15
10
0
Sembele
265
30%
1.31%
20%
1.73%
1.98% 10%
6.74%
0%

40%
30%
20%
10%
0%
Sembele
266
8,000
591 7,000
6,000
870 5,000
4,000
1,011 3,000
2,000
784 1,000
0
0 200 400 600 800 1,000 1,200 Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan
Freezing Time
12,000
8,000
4,000
0
Farashut Sembele
267
Video Quality
5
3.92 4
3.88 3
2
3.86
1
3.90
0

5
0
Sembele
268
Time to 1st Picture
15
1.55 13
11
1.64 9
7
1.59 5
3
1.47 1
0 1 2 3 4 5 6 -1 Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

10
0
Sembele
269
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
270
14. Annexes
271
KPI definitions
Voice KPIs
Call Blocked Rate: (licensed KPI) Call Access: (non-Licensed KPI)
The percentage of unsuccessful call setup attempts to the total represents the period of time elapsed from the sending of a
number of call attempts in a specified period. complete destination address (target number) to the setting up of a
Threshold value = 2 %. call to the receiving terminal.
Call Dropped Rate: (licensed KPI) CSFB Delay: (non-Licensed KPI)
The percentage of dropped or interrupted calls without the represents the period of time to overlay 3G/2G environment
subscriber’s permission after successful call establishment to the instead of handling calls in 4G (LTE). Depending on the CSFB
total number of successfully established attempts. strategy.
Threshold value = 2 % Telephony Return Delay: (non-Licensed KPI)
Bad Speech Voice Quality Rate: (licensed KPI) measures the time that a UE uses to re-join the LTE (4G) network
The percentage of bad speech voice calls (less than 2.8) scored on after call end
MOS score which is a measure for end-to-end (mouth to ear)
speech quality of a voice service call to the total number of
completed calls.
Threshold value = 10 %
CSFB Call Setup Failure Rate (licensed KPI)
The ratio between unsuccessful CSFB Call setup attempts to all
successful CSFB Call setup attempts for the calling UE.
Threshold value = 4 %
272
KPI definitions
Data KPIs
Session Blocked Rate: (Licensed KPI’s) YouTube Session Failure: (Non-Licensed KPI’s)
The Percentage ratio of number of data sessions setup that failed to Stream session failure rate in percentage equal Total number of
attach on the network data domain to the total number of sessions. Streams / Total number of failed Streams .
Average Session Setup Time: (Licensed KPI’s) Freezing Time: (Non-Licensed KPI’s)
The time taken in seconds to access network data domain averaged Average freezing during stream in miliseconds. The relative
over all sessions. amount of freezing in the stream, that is, the ratio between the total
Average http download throughput: (Licensed KPI’s) time of freezings and the video sequence duration.
The average rate of successful data downloaded over a Video Quality: (Non-Licensed KPI’s)
communication channel. The throughput is measured in bits per Average of visual quality from an average of visual quality per
second (bit/s or bps). video stream. The predicted MOS value lies in the range of 1 to 5,
Average http Upload throughput: (Licensed KPI’s) where 1 stands for bad, and 5 for excellent stream quality.
The average rate of successful uploaded data over a communication Time to 1st Picture: (Non-Licensed KPI’s)
channel. The throughput is measured in bits per second (bit/s or Average Time to first picture appear in seconds for the sessions
bps). Image Resolution: (Non-Licensed KPI’s)
The total percentage of Image resolutions using in the clips
Browsing Session Failure: (Non-Licensed KPI’s)
The percentage of failed browsing sessions
Browsing Session Time : (Non-Licensed KPI’s):
Presents the average time needed for browsing (download) a
webpage
273
KPI’s Mentioned in the license and their Thresholds
Calls License Target value

Call Blocked Rate 2%
Dropped Call Rate 2%
Speech Voice Quality <2.8 10%
CSFB Call Setup Failure Rate 4%
Data Services License Target value
Session Blocked Rate 10%
Average Session Setup Time 10 Sec
Average http download throughput 2.5 Mbps
Average http upload throughput 1.5 Mbps
274
Causes Definition will be added
Classification Definition
2G Coverage Weak GSM (2G) Coverage
2G Quality Weak GSM (2G) Quality
3G Coverage Weak UMTS (3G) Coverage
3G Quality Weak UMTS (3G) Quality
4G Coverage Weak LTE (4G) Coverage
4G Quality Weak LTE (4G) Quality
Core Network Problem related to core recourses not radio recourses
CSFB Issue Problem related to transfer the call to lower than LTE (4G) technology
Mobility Issue Problems related to transfer call from one base station to another
Paging Issue Problem related to delayed or missing paging
RAN Issue Problems related to grant the radio access
Other Timeouts
275
Thank you
276

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Benchmarking Report No.

Voice Measurements Number of Tests

Data Measurements Number of Tests

Voice Violated KPIs Voice Violated KPIs

Voice Violated KPIs Voice Violated KPIs

Call Blocked Rate

Call Dropped Rate

CSFB Failure Rate

Voice Speech Quality on Sample < 2.8

HTTP Download Throughput [kbps]

HTTP Upload Throughput [kbps]

Download Session Blocked Ratio

Upload Session Failure Ratio

Download Session Setup Time [sec]

Upload Session Setup Time [sec]

Call Blocked Rate - Overall Call Blocked Rate - Zones

Call Blocked Rate

Voice Call Retainability is represented by call drop rates.

Voice Call Droped Rate

CSFB Failure Rate - Overall CSFB Failure Rate - Zones

Voice Speech Quality on Sample < 2.8

Call Access Time - Overall Call Access Time - Zones

Call Access Time

Circuit Switch Fall Back Delay

Telephony Return Delay - Overall Telephony Return Delay - Zones

Telephony Return Delay

Voice Speech Quality

0% 25% 50% 75% 100%

Codec Base Usage

0% 20% 40% 60% 80% 100%

400 MB File FDTT HTTP Download Throughput [kbps]

200 MB FDTT HTTP Upload Throughput [kbps]

Download Session Blocked Ratio

Upload Session Blocked Ratio

Average Session Setup Time [sec]

Average Session Setup Time [sec]

20MB Download Throughput [kbps]

2MB Upload Throughput [kbps]

Session Failure Ratio

Average Session Time

Session Failure Ratio

Average Session Time

YouTube Session Failure Ratio

Video Quality - VMOS

Time to First Picture [s]

Call Blocked Rate - Overall Call Blocked Rate - Zones

Call Blocked Rate

Voice Call Retainability is represented by call drop rates.

Voice Call Droped Rate

CSFB Failure Rate - Overall CSFB Failure Rate - Zones

Voice Speech Quality on Sample < 2.8

Call Access Time - Overall Call Access Time - Zones

Call Access Time

Circuit Switch Fall Back Delay

Telephony Return Delay - Overall Telephony Return Delay - Zones

Telephony Return Delay

Voice Speech Quality

0% 25% 50% 75% 100%