NTRA July Benchmarking Report 2019

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Benchmarking Report No.

01

July, 2019
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes

2
Executive Summary
Due to the fact that NTRA in Egypt is concerned about maintaining the highest standards of the the
quality of the network and getting the market insight about how operators are performing in the
market from a QoS/QoE perspective. NTRA along with Rohde and Schwarz carried out an extensive
benchmarking survey of the Mobile networks in Egypt with focus on the performance of the four
operator’s network.

The full scope of measurements performed by Rohde and Schwarz covers Egypt on monthly basis.
Egypt is divided over seven main regions, Cairo, Giza, Alexandria, Delta, Canal, Red Sea and Upper
Egypt . Each area is consists of some clusters that will be measured during each month. And the
results of each month will be discussed on this presentation.

This presentation gives a summary view of July-19 measurements that took place in July 2019 for
Egypt as defined in later slides of this presentation, during this survey, a distance of ~ 22,300 KM’s
were driven. All measurements were done in Window time from 8AM to 8PM.

This presentation addressed 2nd, 3rd and 4th generation mobile networks for the Four licensees
Etisalat, Orange, Vodafone and WE (sorted alphabetically) in outdoors measurements. Key
performance indicators used in the survey are included in Annexes slides at the end of this
presentation. For this campaign, Mobile to Mobile voice scenario approach was followed to better
represent customer experience in a modernized manner.
3
Quantitative Information

Voice Measurements Number of Tests


Total Number of Voice Calls 51,523

Data Measurements Number of Tests


HTTP Download 56,359
HTTP Upload 56,279
HTTP Browsing - Facebook 56,060
HTTP Browsing - Twitter 55,895
HTTP Browsing - Google 56,290
HTTP Browsing - Youtube 56,231
HTTP Browsing - Yahoo 56,004
YouTube - Video Stream 55,463
Total Ping Attempts 2,768,875

4
Methodology

NTRA has preformed drive test that cover all governorates and major highways across the country. The tests were in same time and
condition for the four operators to ensure fair comparison.
NTRA measures the major “key performance indicators” (KPI) that directly relate to the public’s experience through Outdoor (in-car
user experience). These include block, dropped calls, voice quality, data throughput . (all details will be found on annexes slides)
The drive test results represent a snapshot of the mobile service provider’s network in-car user experience and using a particular type
of smartphones to simulate end user. The reported level of service quality may therefore not be exactly comparable with the
consumer’s own experience;

The threshold for each KPI in license is mentioned in the legend of each graph. (and it is included in the annexes slides)
For better understand the results in reference to the threshold value:
• Every result exceeds the threshold value is considered as a violation to the license terms for Voice KPI’s.
• Every result exceeds the threshold value is considered as a violation to the license terms for Data KPI’s except for Download
Throughput and Upload throughput.
• Download Throughput and Upload throughput violation counted when the result is lower than the threshold value.
• We Denotes the violations where penalties are applied as dashed Dark RED Line
• We Denotes the violations where penalties are not applied as Solid Black Line

5
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes

6
Drive Route & Clusters Definition

Cairo
Madinity

Cairo Z1
Obour
Rehab
Sherouk
Tagamoaa
Heliopolis 1

Cairo Z2
Heliopolis 2
Nasr City 1
Nasr City 2
Ain Shams

Cairo Z3
ElMarg
ElSalam
Qobba Gardens
Abbasia

Cairo Z4
AlManyal
Shobra
Shobra ElKhamia
Zamalek
Helwan 1

Cairo Z5
Helwan 2
Maadi
Mokattam

7
Voice Service KPI’s
Accessibility: Call Blocked Rate 2/3/4G: Short Call

Call Blocked Rate - Overall Cairo Call Blocked Rate - Zones


10%
1.21% 8%

1.41% 6%

4%
3.66%
2%
6.02%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).

Call Blocked Rate


22%

20%

18%

16%

14%

12%

10%

8%

6%

4%

2%

0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal

9
Retainability: Call Dropped Rate 2/3/4G: Short Call

Voice Call Dropped Rate - Overall Voice Call Dropped Rate - Zones
5%
0.78% 4%

0.25% 3%

2%
0.72%
1%
0.60%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Voice Call Retainability is represented by call drop rates.

Voice Call Dropped Rate


5%

4%

3%

2%

1%

0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal

10
Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call

CSFB Failure Rate - Overall CSFB Failure Rate - Zones


5%
0.06% 4%

0.03% 3%

2%
0.00%
1%
0.16%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
CSFB Failure Rate
6%

4%

2%

0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal

11
Speech Quality: MOS Voice Speech Quality < 2.8
Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones
60%
5.95% 50%

40%
13.02%
30%
10.77% 20%

10%
45.75%
0%
0% 10% 20% 30% 40% 50% 60% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples

Voice Speech Quality on Sample < 2.8


100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el ElKhamia Town
Mostkbal

12
Accessibility: Call Access Time [sec.] 2/3/4G: Short Call

Call Access Time - Overall Call Access Time - Zones


15
6.95
10
9.27
10.40 5

12.73
0
0 5 10 15 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Call Access Time represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to
the receiving terminal.
Call Access Time
15

10

0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal

13
Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call

Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones
5
0.69 4

1.56 3

2
1.16
1
1.51
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.

Circuit Switch Fall Back Delay


5

0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal

14
Voice Speech Quality KPI’s
Speech Quality: MOS Scores
Voice Speech Quality - Overall Voice Speech Quality - Zones
5
3.37 4

3.22 3

2
3.27
1
2.80
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Voice Speech Quality


5

0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal

16
Speech Quality: Call technology Usage & Codec Base Usage
Call Technology Usage Overall Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Vodafone 94% 6%

Orange 97% 3%
3G
Etisalat 99% 1% 2G

We 98% 2%

0% 25% 50% 75% 100%

Codec Base Usage

Codec Base Usage represents the codec used over the call where AMR
HR
wideband (AMR WB) leads to better voice quality experience by the end
user than the AMR Narrowband (AMR NB)
EFR

AMR WideBand

AMR NarrowBand

0% 20% 40% 60% 80% 100%

17
Failed & Dropped Calls Causes
Analysis: Dropped Calls Causes
4%

14%

14%
2G Coverage 22%
3G Quality
14% 2G Quality 45%
11% Core
3G Quality
Network
Core Network Mobility Issue
47% 11%
7%
Mobility Issue Other

RAN Issue
11%

4%
10%
4%

32% 2G Coverage
40% 3G Coverage
2G Quality
3G Quality
3G Quality 40%
4% 52% Core Network
Core Network
5% Other
Mobility Issue
RAN Issue
RAN Issue
4%

5%

19
All Operators: Number of Dropped Calls & Their Locations 1/2

20
All Operators: Number of Dropped Calls & Their Locations 2/2

21
Analysis: Failed Calls Causes
9% 2%
7% 12%
3G Coverage
6% 3G Quality 4%
3G Quality
4G Coverage 8%
4% 4G Coverage
4G Quality 39%
2% 4G Quality
43% Core Network
19% Core Network
CSFB Issue 23%
12% CSFB Issue
Mobility Issue
Mobility Issue
Other
RAN Issue
Paging Issue

2% 2% RAN Issue

6%
0% 1%
4%
17% 12% 5% 2G Coverage
4% 5% 2G Quality
6% 3G Quality 1%
3G Quality
4G Quality 11% 5%
1%
4G Quality
4% Core Network
Core Network
CSFB Issue
8%
30% CSFB Issue
Mobility Issue 34%
37% Mobility Issue
No service 4%
11% No service
Other
Other
Paging Issue
Paging Issue
RAN Issue
RAN Issue
All Operators: Number of Blocked Calls & Their Locations 1/2

23
All Operators: Number of Blocked Calls & Their Locations 2/2

24
1. Quantitative Information
Agenda 2. Data Service Quality & Performance – Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes

25
Data Service KPI’s
Free Mode Throughput Per Test Type
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
35000 140000

30000 120000

25000 100000

20000 80000

15000 60000

10000 40000

5000 20000

0 0
20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload
(400 MB file) (200 MB file)
27
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
FDTT HTTP Download Transfer Throughput – Network Performance
400 MB File FDTT FTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones
40,000
20678
30,000
30646
20,000
15616
10,000
11702
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

400 MB File FDTT HTTP Download Throughput [kbps]


40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el ElKhamia Town
Mostkbal
FDTT HTTP Upload Transfer Throughput – Network Performance
200 MB FDTT FTP Upload Throughput [kbps] - Overall 200 MB FDTT HTTP Upload Throughput [kbps] - Zones
30,000
9609 25,000

20,000
23243
15,000
12963 10,000

5,000
9759
0
0 5,000 10,000 15,000 20,000 25,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

200 MB FDTT HTTP Upload Throughput [kbps]


35,000

30,000

25,000

20,000

15,000

10,000

5,000

0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el ElKhamia Town
Mostkbal
HTTP Download Session Blocked Rates
Download Session Blocked Ratio - Overall Download Session Blocked Ratio - Zones
15%
0.25%
10%
0.34%
2.03% 5%

7.18%
0%
0% 5% 10% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Download Session Blocked Ratio


60%

50%

40%

30%

20%

10%

0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
HTTP Upload Session Blocked Rates
Upload Session Blocked Ratio - Overall Upload Session Blocked Ratio - Zones
20%
0.15%
15%
0.02%
10%
3.67%
5%
11.91%
0%
0% 5% 10% 15% 20% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Upload Session Blocked Ratio


60%

50%

40%

30%

20%

10%

0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
Throughput KPI’s – Customer Experience

32
HTTP Download Throughput – Customer Experience
20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones
35,000
19436 30,000
25,000
28681 20,000
15,000
14497
10,000

11818 5,000
0
0 10,000 20,000 30,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

20MB Download Throughput [kbps]


40,000

30,000

20,000

10,000

0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el ElKhamia Town
Mostkbal
HTTP Upload Throughput – Customer Experience
2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones
15,000
4053
10,000
13745
9625 5,000

6511
0
0 5,000 10,000 15,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

2MB Upload Throughput [kbps]


25,000

20,000

15,000

10,000

5,000

0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el ElKhamia Town
Mostkbal
YouTube Service KPI’s

35
Freezing Time [msec]
Freezing Time - Overall Freezing Time - Zones
150
29
100
11
96 50

56
0
0 50 100 150 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Freezing Time
600

500

400

300

200

100

0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal

36
Video Quality
Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones
5
4.08 4

4.08 3

2
4.06
1
4.05
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Video Quality - VMOS


5

0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal

37
Time to 1st Picture
Time to First Picture [s] - Overall Time to First Picture [s] - Zones
5
1.58 4

1.11 3

2
1.25
1
1.24
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Time to First Picture [s]


5

0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal

38
Youtube - Image Resolution
100%

80%

60%

Image
Resolution 40%

20%

0%
1088 720 480 360 240 144

39
1. Quantitative Information
Agenda 2. Data Service Quality & Performance – Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes

40
Drive Route & Clusters Definition

Giza
Zayed 1

Giza Z1
Zayed 2
6th of Oct 1
6th of Oct 2

Giza Z3 Giza Z2
Faisal
Haram
Embaba
Mohandseen

41
Voice Service KPI’s
Accessibility: Call Blocked Rate 2/3/4G: Short Call

Call Blocked Rate - Overall Giza Call Blocked Rate - Zones


10%
0.90% 8%

1.05% 6%

4%
2.02%
2%
5.16%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3

Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).

Call Blocked Rate


12%

10%

8%

6%

4%

2%

0%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

43
Retainability: Call Dropped Rate 2/3/4G: Short Call

Voice Call Dropped Rate - Overall Voice Call Dropped Rate - Zones
5%
0.68% 4%

0.30% 3%

2%
0.61%
1%
0.41%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3

Voice Call Retainability is represented by call drop rates.

Voice Call Dropped Rate


5%

4%

3%

2%

1%

0%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

44
Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call

CSFB Failure Rate - Overall CSFB Failure Rate - Zones


5%
0.00% 4%

0.08% 3%

2%
0.00%
1%
0.00%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3

CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
CSFB Failure Rate
5%

4%

3%

2%

1%

0%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

45
Speech Quality: MOS Voice Speech Quality < 2.8
Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones
100%
90%
7.22% 80%
70%
19.72% 60%
50%
40%
12.97% 30%
20%
97.45% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Zone 1 Zone 2 Zone 3

MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples

Voice Speech Quality on Sample < 2.8


100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

46
Accessibility: Call Access Time [sec.] 2/3/4G: Short Call

Call Access Time - Overall Call Access Time - Zones


15
7.08
10
9.61
8.87 5

12.46
0
0 5 10 15 Zone 1 Zone 2 Zone 3

Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
Call Access Time
15

10

0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

47
Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call

Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones
5
0.79 4

1.58 3

2
1.12
1
2.03
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.

Circuit Switch Fall Back Delay


5

0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

48
Voice Speech Quality KPI’s
Speech Quality: MOS Scores
Voice Speech Quality - Overall Voice Speech Quality - Zones
5
3.34 4

3.14 3

2
3.21
1
2.37
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

Voice Speech Quality


5

0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

50
Speech Quality: Call technology Usage & Codec Base Usage
Call Technology Usage Overall Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Vodafone 97% 3%

Orange 98% 2%
3G
Etisalat 98% 2% 2G

We 98% 2%

0% 25% 50% 75% 100%

Codec Base Usage

Codec Base Usage represents the codec used over the call where AMR
wideband (AMR WB) leads to better voice quality experience by the end
AMR WideBand
user than the AMR Narrowband (AMR NB)

AMR NarrowBand

0% 20% 40% 60% 80% 100%

51
Failed & Dropped Calls Causes
Analysis: Dropped Calls Causes
11%

50%
44% 2G Quality 50%
3G Quality 3G Coverage
45%
RAN Issue 3G Quality

13% 20%
12%
3G Quality
3G Quality
No service
75% Other
Other 80%

53
All Operators: Number of Dropped Calls & Their Locations 1/2

54
All Operators: Number of Dropped Calls & Their Locations 2/2

55
Analysis: Failed Calls Causes
7%

7%
17%
8% 3G Quality
8% 3G Quality
9% 36%
4G Coverage
8% Core Network
4G Quality 29%
CSFB Issue
Core Network
21% Mobility Issue
CSFB Issue
50% RAN Issue
No service

4% 3% 6%
7% 2% 9%
11%
1% 2G Quality
3G Quality
15% 7% 3G Quality
4G Quality
18% 4G Coverage
22% Core Network
4G Quality
4% CSFB Issue 3%
CSFB Issue
7% Mobility Issue
30% 51% Mobility Issue
No service
No service
Paging Issue
Paging Issue
RAN Issue
RAN Issue
All Operators: Number of Blocked Calls & Their Locations 1/2

57
All Operators: Number of Blocked Calls & Their Locations 2/2

58
1. Quantitative Information
Agenda 2. Data Service Quality & Performance – Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes

59
Data Service KPI’s
Free Mode Throughput Per Test Type
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
35000 140000

30000 120000

25000 100000

20000 80000

15000 60000

10000 40000

5000 20000

0 0
20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload
(400 MB file) (200 MB file)
61
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
FDTT HTTP Download Transfer Throughput – Network Performance
400 MB File FDTT FTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones
40,000
15086
30,000
29611
20,000
19043
10,000
11437
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Zone 1 Zone 2 Zone 3

400 MB File FDTT HTTP Download Throughput [kbps]


40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
FDTT HTTP Upload Transfer Throughput – Network Performance
200 MB FDTT FTP Upload Throughput [kbps] - Overall 200 MB FDTT HTTP Upload Throughput [kbps] - Zones
30,000
9701 25,000

20,000
23543
15,000
17743 10,000

5,000
6858
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 19,500 21,000 22,500 24,000 Zone 1 Zone 2 Zone 3

200 MB FDTT HTTP Upload Throughput [kbps]


36,000
34,500
33,000
31,500
30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
HTTP Download Session Blocked Rates
Download Session Failure Ratio - Overall Download Session Blocked Ratio - Zones
20%
0.06%
15%
0.13%
10%
1.75%
5%
10.99%
0%
0% 5% 10% 15% 20% Zone 1 Zone 2 Zone 3

Download Session Blocked Ratio


35%

30%

25%

20%

15%

10%

5%

0%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
HTTP Upload Session Blocked Rates
Upload Session Blocked Ratio - Overall Upload Session Failure Ratio - Zones
30%
0.00%
20%
0.06%
1.88% 10%

13.11%
0%
0% 5% 10% 15% 20% Zone 1 Zone 2 Zone 3

Upload Session Failure Ratio


40%

30%

20%

10%

0%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Throughput KPI’s – Customer Experience

66
HTTP Download Throughput – Customer Experience
20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones
35,000
15684 30,000
25,000
28333 20,000
15,000
15897
10,000

10987 5,000
0
0 10,000 20,000 30,000 Zone 1 Zone 2 Zone 3

20MB Download Throughput [kbps]


40,000

30,000

20,000

10,000

0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
HTTP Upload Throughput – Customer Experience
2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones
15,000
3779
10,000
14170
11398 5,000

4988
0
0 5,000 10,000 15,000 Zone 1 Zone 2 Zone 3

2MB Upload Throughput [kbps]


20,000

15,000

10,000

5,000

0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
YouTube Service KPI’s

69
Freezing Time [msec]
Freezing Time - Overall Freezing Time - Zones
100

5
50

0
0 5 10 15 Zone 1 Zone 2 Zone 3

Freezing Time
300

200

100

0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

70
Video Quality
Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones
5
4.08 4

4.09 3

2
4.08
1
4.05
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

Video Quality - VMOS


5

0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

71
Time to 1st Picture
Time to First Picture [s] - Overall Time to First Picture [s] - Zones
5
1.33 4

1.13 3

2
1.19
1
1.30
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

Time to First Picture [s]


5

0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen

72
Youtube - Image Resolution
100%

80%

60%

Image
Resolution 40%

20%

0%
1088 720 480 360 240 144

73
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes

74
Drive Route & Clusters Definition - Alexandria

Alexandria
East1
East2

Alex Z1
East3
East4

East5

Alex Z3 Alex Z2
West 1

West 2

Matrouh
Northencoast

75
Voice Service KPI’s
Accessibility: Call Blocked Rate 2/3/4G: Short Call

Call Blocked Rate - Overall Alexandria Call Blocked Rate - Zones


12%
3.87% 10%

8%
1.68%
6%
1.72% 4%

2%
1.92%
0%
0% 1% 2% 3% 4% 5% East Alex West Alex Northen Coast

Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).

Call Blocked Rate


20%

18%

16%

14%

12%

10%

8%

6%

4%

2%

0%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

77
Retainability: Call Dropped Rate 2/3/4G: Short Call

Voice Call Dropped Rate - Overall Voice Call Dropped Rate - Zones
5%
0.66% 4%

0.72% 3%

2%
0.78%
1%
0.78%
0%
0% 1% 2% 3% 4% 5% East Alex West Alex Northen Coast

Voice Call Retainability is represented by call drop rates.

Voice Call Dropped Rate


5%

4%

3%

2%

1%

0%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

78
Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call

CSFB Failure Rate - Overall CSFB Failure Rate - Zones


5%
0.00% 4%

0.00% 3%

2%
0.07%
1%
0.00%
0%
0% 1% 2% 3% 4% 5% East Alex West Alex Northen Coast

CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
CSFB Failure Rate
5%

4%

3%

2%

1%

0%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

79
Speech Quality: MOS Voice Speech Quality < 2.8
Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones
100%
90%
6.65% 80%
70%
13.01% 60%
50%
40%
13.28% 30%
20%
95.55% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% East Alex West Alex Northen Coast

MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples

Voice Speech Quality on Sample < 2.8


100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

80
Accessibility: Call Access Time [sec.] 2/3/4G: Short Call

Call Access Time - Overall Call Access Time - Zones


15
7.27
10
10.50
8.44 5

11.07
0
0 5 10 15 East Alex West Alex Northen Coast

Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
Call Access Time
15

10

0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

81
Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call

Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones
5
0.85 4

1.72 3

2
1.36
1
1.72
0
0 1 2 3 4 5 East Alex West Alex Northen Coast

CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.

Circuit Switch Fall Back Delay


5

0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

82
Voice Speech Quality KPI’s
Speech Quality: MOS Scores
Voice Speech Quality - Overall Voice Speech Quality - Zones
5
3.36 4

3.25 3

2
3.22
1
2.39
0
0 1 2 3 4 5 East Alex West Alex Northen Coast

Voice Speech Quality


5

0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

84
Speech Quality: Call technology Usage & Codec Base Usage
Call Technology Usage Overall Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Vodafone 96% 4%

Orange 98% 2%
3G

Etisalat 97% 3%
2G

We 97% 3%

0% 25% 50% 75% 100%

Codec Base Usage represents the codec used over the call where AMR Codec Base Usage
wideband (AMR WB) leads to better voice quality experience by the end
user than the AMR Narrowband (AMR NB)

AMR WideBand

AMR NarrowBand

0% 20% 40% 60% 80% 100%

85
Failed & Dropped Calls Causes
Analysis: Dropped Calls Causes
10% 9%

20% 20% 27%


2G Coverage
2G Quality 2G Quality
3G Quality 3G Quality
10% 64%
40% Core Network RAN Issue
RAN Issue

33%
42% 42% 3G Quality

3G Quality No service
67%
RAN Issue Other
8% 8%
RAN Issue

87
All Operators: Number of Dropped Calls & Their Locations 1/2

88
All Operators: Number of Dropped Calls & Their Locations 2/2

89
Analysis: Failed Calls Causes
7% 2%
13%

39%
3% 2G Quality 15%
3G Quality
3G Quality 4G Quality
15%
3%
CSFB Issue CSFB Issue

Mobility 19% Mobility Issue


72% 8%
Issue No service
No service
RAN Issue

4%

3%
4% 10%

22%
2G Quality 6%
10%
22% 3G Coverage 7% 3G Quality
3G Quality 4G Quality
4%
CSFB Issue CSFB Issue
15% 30%
37%
Mobility Issue No service
4% 26%
No service Paging Issue
Paging Issue RAN Issue
RAN Issue
All Operators: Number of Call Blocked Rate & Their Locations
1/2

91
All Operators: Number of Blocked Calls & Their Locations 2/2

92
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes

93
Data Service KPI’s
Free Mode Throughput Per Test Type
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
30000 100000

25000
80000

20000

60000

15000

40000

10000

20000
5000

0 0
20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload
(400 MB file) (200 MB file)
95
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
FDTT HTTP Download Transfer Throughput – Network Performance
400 MB File FDTT FTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones
40,000
26881
30,000
17169
20,000
20612
10,000
15649
0
0 5,000 10,000 15,000 20,000 25,000 30,000 East Alex West Alex Northen Coast

400 MB File FDTT HTTP Download Throughput [kbps]


40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
FDTT HTTP Upload Transfer Throughput – Network Performance
200 MB FDTT FTP Upload Throughput [kbps] - Overall 200 MB FDTT HTTP Upload Throughput [kbps] - Zones
20,000
10583
15,000
19311
10,000
16323
5,000
10118
0
0 5,000 10,000 15,000 20,000 25,000 East Alex West Alex Northen Coast

200 MB FDTT HTTP Upload Throughput [kbps]


35,000

30,000

25,000

20,000

15,000

10,000

5,000

0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
HTTP Download Session Blocked Rates
Download Session Failure Ratio - Overall Download Session Blocked Ratio - Zones
30%
0.17% 25%

20%
8.20%
15%
1.38% 10%

5%
14.84%
0%
0% 5% 10% 15% 20% East Alex West Alex Northen Coast

Download Session Blocked Ratio


60%

50%

40%

30%

20%

10%

0%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
HTTP Upload Session Blocked Rates
Upload Session Blocked Ratio - Overall Upload Session Failure Ratio - Zones
30%
0.28%
20%
0.05%
0.40% 10%

15.95%
0%
0% 5% 10% 15% 20% East Alex West Alex Northen Coast

Upload Session Failure Ratio


60%

50%

40%

30%

20%

10%

0%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Throughout – Customer experience

100
HTTP Download Throughput – Customer Experience
20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones
30,000
24610
20,000
15303
15497 10,000

12697
0
0 10,000 20,000 30,000 East Alex West Alex Northen Coast

20MB Download Throughput [kbps]


40,000

30,000

20,000

10,000

0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
HTTP Upload Throughput – Customer Experience
2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones
15,000
4589
10,000
11062
8965 5,000

5915
0
0 5,000 10,000 15,000 East Alex West Alex Northen Coast

2MB Upload Throughput [kbps]


15,000

10,000

5,000

0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
YouTube Service KPI’s

103
Freezing Time [msec]
Freezing Time - Overall Freezing Time - Zones
500
77 400

11 300

200
17
100
129
0
0 50 100 150 East Alex West Alex Northen Coast

Freezing Time
500

400

300

200

100

0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

104
Video Quality
Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones
5
4.07 4

4.09 3

2
4.08
1
4.05
0
0 1 2 3 4 5 East Alex West Alex Northen Coast

Video Quality - VMOS


5

0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

105
Time to 1st Picture
Time to First Picture [s] - Overall Time to First Picture [s] - Zones
5
1.26 4

1.16 3

2
1.48
1
1.35
0
0 1 2 3 4 5 East Alex West Alex Northen Coast

Time to First Picture [s]


5

0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast

106
Youtube - Image Resolution
100%

80%

60%

Image
Resolution 40%

20%

0%
1088 720 480 360 240 144

107
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes

108
Drive Route & Clusters Definition

Delta Cities

Delta Z1
Banha
Qalyoub
Qanatir

Delta Z2
10th of ramadan

Faqous
Zagazig

Delta Z3
Damnhour

Kafr Eldawar

Delta Z4
Kafr el Zayat

Tanta - Mahalla

Delta Z5
Desouk

Kafr El sheikh

Delta Z6
Mansoura

Senbelawen

Domyat

Delta Z7
Ras El bar

Delta Z8
Menoufbagour

Shebin el Koum

109
Voice Service KPI’s
Accessibility: Call Blocked Rate 2/3/4G: Short Call

Call Blocked Rate - Overall Delta Call Blocked Rate - Zones


10%
2.36% 8%

2.35% 6%

4%
2.00%
2%
2.40%
0%
0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).

Call Blocked Rate


20%

18%

16%

14%

12%

10%

8%

6%

4%

2%

0%
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum

111
Retainability: Call Dropped Rate 2/3/4G: Short Call

Voice Call Dropped Rate - Overall Voice Call Dropped Rate - Zones
5%
1.84% 4%

0.07% 3%

2%
0.82%
1%
0.48%
0%
0% 1% 2% 3% 4% 5% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Voice Call Retainability is represented by call drop rates.

Voice Call Dropped Rate


10%

8%

6%

4%

2%

0%
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum

112
Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call

CSFB Failure Rate - Overall CSFB Failure Rate - Zones


5%
0.00% 4%

0.12% 3%

0.00% 2%

1%
0.00%
0%
0% 1% 2% 3% 4% 5% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
CSFB Failure Rate
5%

4%

3%

2%

1%

0%
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum

113
Speech Quality: MOS Voice Speech Quality < 2.8
Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones
100%
90%
12.13% 80%
70%
20.17% 60%
50%
40%
15.51% 30%
20%
95.34% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples

Voice Speech Quality on Sample < 2.8


100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum

114
Accessibility: Call Access Time [sec.] 2/3/4G: Short Call

Call Access Time - Overall Call Access Time - Zones


15
7.15
10
9.22
8.26 5

10.64
0
0 5 10 15 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
Call Access Time
15

10

0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum

115
Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call

Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones
5
0.77 4

0.92 3

2
1.10
1
1.11
0
0 1 2 3 4 5 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.

Circuit Switch Fall Back Delay


5

0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum

116
Voice Speech Quality KPI’s
Speech Quality: MOS Scores
Voice Speech Quality - Overall Voice Speech Quality - Zones
5
3.26 4

3.12 3

2
3.18
1
2.37
0
0 1 2 3 4 5 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Voice Speech Quality


5

0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum

118
Speech Quality: Call technology Usage & Codec Base Usage
Call Technology Usage Overall Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Vodafone 97% 3%

Orange 98% 2%
3G
Etisalat 99% 1% 2G

We 93% 7%

0% 25% 50% 75% 100%

Codec Base Usage

Codec Base Usage represents the codec used over the call where AMR
wideband (AMR WB) leads to better voice quality experience by the end EFR
user than the AMR Narrowband (AMR NB)

AMR WideBand

AMR NarrowBand

0% 20% 40% 60% 80% 100%

119
Failed & Dropped Calls Causes
Analysis: Dropped Calls Causes

2%
29% 2G Quality
2%
15%
3G Coverage
3G Quality
50% 2G Quality
22% Core Network 50%
3G Quality
Mobility Issue
26% 2%
No service
Other
RAN Issue
2%

4%

7%
14%
21%
3G Coverage 3G Quality
3G Quality 14% Core Network
63% 12% 65%
Mobility Issue Other
RAN Issue RAN Issue

121
All Operators: Number of Dropped Calls & Their Locations 1/2

122
All Operators: Number of Dropped Calls & Their Locations 2/2

123
Analysis: Failed Calls Causes
1% 3%
3%
4%
3% 2G Quality 2G Coverage
3G Coverage 15% 3G Coverage
15% 24%
3% 3G Quality 3G Quality
30% 1%
4G Quality 4G Quality

20% CSFB Issue CSFB Issue


21%
16% Mobility Issue 10% Mobility Issue
11% 13%
3% No service No service
Other 3% Other
Paging Issue 1% Paging Issue
RAN Issue RAN Issue

18% 2%

22%
30% 8% 18% 3G Coverage
3G Quality
3G Quality
CSFB Issue
2% CSFB Issue
No service
No service
3% 49% RAN Issue
8% 40% Other
Paging Issue
RAN Issue
All Operators: Number of Blocked Calls & Their Locations 1/2

125
All Operators: Number of Blocked Calls & Their Locations 2/2

126
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes

127
Data Service KPI’s
Free Mode Throughput Per Test Type
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
25000 90000

80000

20000
70000

60000

15000
50000

40000
10000

30000

20000
5000

10000

0 0
20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload
(400 MB file) (200 MB file)
129
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
FDTT HTTP Download Transfer Throughput – Network Performance
400 MB File FDTT FTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones
40,000
13299
30,000
22643
20,000
15542
10,000
14499
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

400 MB File FDTT HTTP Download Throughput [kbps]


40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
FDTT HTTP Upload Transfer Throughput – Network Performance
200 MB FDTT FTP Upload Throughput [kbps] - Overall 200 MB FDTT HTTP Upload Throughput [kbps] - Zones
20,000
9460
15,000
10007
10,000
12876
5,000
10131
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

200 MB FDTT HTTP Upload Throughput [kbps]


24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
HTTP Download Session Blocked Rates
Download Session Failure Ratio - Overall Download Session Blocked Ratio - Zones
15%
0.25%
10%
0.91%
1.21% 5%

3.37%
0%
0% 5% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Download Session Blocked Ratio


25%

20%

15%

10%

5%

0%
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
HTTP Upload Session Blocked Rates
Upload Session Blocked Ratio - Overall Upload Session Failure Ratio - Zones
10%
0.47%
1.49%
5%
1.61%
2.40%
0%
0% 5% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Upload Session Failure Ratio


30%

20%

10%

0%
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
Throughput KPI’s – Customer Experience

134
HTTP Download Throughput – Customer Experience
20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones
35,000
13882 30,000
25,000
21836 20,000
15,000
13193
10,000

13755 5,000
0
0 10,000 20,000 30,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

20MB Download Throughput [kbps]


40,000

30,000

20,000

10,000

0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
HTTP Upload Throughput – Customer Experience
2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones
15,000
4287
10,000
8765
9013 5,000

7289
0
0 5,000 10,000 15,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

2MB Upload Throughput [kbps]


20,000

15,000

10,000

5,000

0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
YouTube Service KPI’s

137
Freezing Time [msec]
Freezing Time - Overall Freezing Time - Zones
1,000
191 800

120 600

400
117
200
197
0
0 50 100 150 200 250 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Freezing Time
1,500

1,000

500

0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum

138
Video Quality
Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones
5
4.03 4

4.03 3

2
4.02
1
3.99
0
0 1 2 3 4 5 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Video Quality - VMOS


5

0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum

139
Time to 1st Picture
Time to First Picture [s] - Overall Time to First Picture [s] - Zones
5
1.97 4

1.31 3

2
1.29
1
1.30
0
0 1 2 3 4 5 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

Time to First Picture [s]


10

0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum

140
Youtube - Image Resolution
100%

80%

60%

Image
Resolution 40%

20%

0%
1088 720 480 360 240 144

141
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes

142
Drive Route & Clusters Definition

Canal City

Canal Z1
Fayed Abou Sultan

Ismailia

Qantara

Canal Z4 Canal Z3 Canal Z2


Sokhna

Suez

PortSaid

Hurghada

143
Voice Service KPI’s
Accessibility: Call Blocked Rate 2/3/4G: Short Call

Call Blocked Rate - Overall Canal Call Blocked Rate - Zones


5%
1.41% 4%

2.45% 3%

2%
1.79%
1%
1.62%
0%
0% 1% 2% 3% 4% 5% Ismailia Suez PortSaid RedSea

Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).

Call Blocked Rate


10%

8%

6%

4%

2%

0%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay

145
Retainability: Call Dropped Rate 2/3/4G: Short Call

Voice Call Dropped Rate - Overall Voice Call Dropped Rate - Zones
5%
0.95% 4%

0.48% 3%

2%
1.15%
1%
0.68%
0%
0% 1% 2% 3% 4% 5% Ismailia Suez PortSaid RedSea

Voice Call Retainability is represented by call drop rates.

Voice Call Dropped Rate


5%

4%

3%

2%

1%

0%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay

146
Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call

CSFB Failure Rate - Overall CSFB Failure Rate - Zones


5%
0.00% 4%

0.00% 3%

2%
0.00%
1%
0.12%
0%
0% 1% 2% 3% 4% 5% Ismailia Suez PortSaid RedSea

CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
CSFB Failure Rate
6%

5%

4%

3%

2%

1%

0%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay

147
Speech Quality: MOS Voice Speech Quality < 2.8
Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones
100%
90%
5.46% 80%
70%
14.27% 60%
50%
40%
22.54% 30%
20%
79.30% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Ismailia Suez PortSaid RedSea

MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples

Voice Speech Quality on Sample < 2.8


100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay

148
Accessibility: Call Access Time [sec.] 2/3/4G: Short Call

Call Access Time - Overall Call Access Time - Zones


15
6.82
10
8.75
8.07 5

10.53
0
0 5 10 15 Ismailia Suez PortSaid RedSea

Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
Call Access Time
15

10

0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay

149
Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call

Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones
5
0.90 4

1.21 3

2
1.01
1
1.18
0
0 1 2 3 4 5 Ismailia Suez PortSaid RedSea

CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.

Circuit Switch Fall Back Delay


5

0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay

150
Voice Speech Quality KPI’s
Speech Quality: MOS Scores
Voice Speech Quality - Overall Voice Speech Quality - Zones
5
3.37 4

3.20 3

2
3.09
1
2.45
0
0 1 2 3 4 5 Ismailia Suez PortSaid RedSea

Voice Speech Quality


5

0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay

152
Speech Quality: Call technology Usage & Codec Base Usage
Call Technology Usage Overall Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Vodafone 95% 5%

Orange 98% 2%
3G
Etisalat 98% 2% 2G

We 99% 1%

0% 25% 50% 75% 100%

Codec Base Usage

Codec Base Usage represents the codec used over the call where AMR
wideband (AMR WB) leads to better voice quality experience by the end EFR
user than the AMR Narrowband (AMR NB)

AMR WideBand

AMR NarrowBand

0% 20% 40% 60% 80% 100%

153
Failed & Dropped Calls Causes
Analysis: Dropped Calls Causes

20%

20% 40%

2G Coverage
20% 3G Quality 60% 3G
Mobility Issue Coverage
40%
RAN Issue

17% 14%

14%
25%

2G Quality 2G Quality

3G Quality 3G Quality

58% RAN Issue


RAN Issue 72%

155
All Operators: Number of Dropped Calls & Their Locations 1/2

156
All Operators: Number of Dropped Calls & Their Locations 2/2

157
Analysis: Failed Calls Causes
7% 7%
23%
34%
3G Quality
33% 3G Quality 4G Coverage
13%
4G Coverage CSFB Issue
4%
CSFB Issue Mobility Issue
40% No service 19% No service
RAN Issue Paging Issue
4%
8% 8% RAN Issue

26%
3G Quality 12%
21%
41% 3G Quality
Core Network 18%
5%
CSFB Issue CSFB Issue
5%
11% 6%
Mobility Issue Mobility
16%
16% 23% Issue
No service No service
Paging Issue

RAN Issue
All Operators: Number of Blocked Calls & Their Locations 1/2

159
All Operators: Number of Blocked Calls & Their Locations 2/2

160
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes

161
Data Service KPI’s
Free Mode Throughput Per Test Type
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
25000 90000

80000

20000
70000

60000

15000
50000

40000
10000

30000

20000
5000

10000

0 0
20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload
(400 MB file) (200 MB file)
163
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
FDTT HTTP Download Transfer Throughput – Network Performance
400 MB File FDTT FTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones
40,000
18647
30,000
21793
20,000
22795
10,000
16144
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Ismailia Suez PortSaid RedSea

400 MB File FDTT HTTP Download Throughput [kbps]


40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
FDTT HTTP Upload Transfer Throughput – Network Performance
200 MB FDTT FTP Upload Throughput [kbps] - Overall 200 MB FDTT HTTP Upload Throughput [kbps] - Zones
30,000
9655 25,000

20,000
6123
15,000
15151 10,000

5,000
12481
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 19,500 21,000 Ismailia Suez PortSaid RedSea

200 MB FDTT HTTP Upload Throughput [kbps]


24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
HTTP Download Session Blocked Rates
Download Session Failure Ratio - Overall Download Session Blocked Ratio - Zones
10%
0.40%
0.09%
5%
3.04%
1.02%
0%
0% 5% 10% Ismailia Suez PortSaid RedSea

Download Session Blocked Ratio


10%

5%

0%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
HTTP Upload Session Blocked Rates
Upload Session Blocked Ratio - Overall Upload Session Failure Ratio - Zones
10%
0.26%
0.00%
5%
0.39%
1.58%
0%
0% 2% 4% 6% 8% 10% Ismailia Suez PortSaid RedSea

Upload Session Failure Ratio


10%

5%

0%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
Throughput KPI’s – Customer Experience

168
HTTP Download Throughput – Customer Experience
20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones
30,000
20337 25,000

20,000
20324
15,000
16801 10,000

5,000
14430
0
0 10,000 20,000 30,000 Ismailia Suez PortSaid RedSea

20MB Download Throughput [kbps]


40,000

30,000

20,000

10,000

0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
HTTP Upload Throughput – Customer Experience
2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones
15,000
4183
10,000
8187
11928 5,000

9006
0
0 5,000 10,000 15,000 Ismailia Suez PortSaid RedSea

2MB Upload Throughput [kbps]


20,000

15,000

10,000

5,000

0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
YouTube Service KPI’s

171
Freezing Time [msec]
Freezing Time - Overall Freezing Time - Zones
600
277 500

400
79
300
124 200

100
149
0
0 100 200 300 Ismailia Suez PortSaid RedSea

Freezing Time
1,500

1,000

500

0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay

172
Video Quality
Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones
5
4.05 4

4.02 3

2
4.01
1
4.00
0
0 1 2 3 4 5 Ismailia Suez PortSaid RedSea

Video Quality - VMOS


5

0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay

173
Time to 1st Picture
Time to First Picture [s] - Overall Time to First Picture [s] - Zones
5
5.56 4

1.22 3

2
1.20
1
1.26
0
0 1 2 3 4 5 6 Ismailia Suez PortSaid RedSea

Time to First Picture [s]


10

0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay

174
Youtube - Image Resolution
100%

80%

60%

Image
Resolution 40%

20%

0%
1088 720 480 360 240 144

175
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes

176
Drive Route & Clusters Definition

Upper Egypt

Upper Z8 Upper Z7 Upper Z6 Upper Z5 Upper Z4 Upper Z3 upper Z2 Upper Z1


Fayoum

SinurisTirsa

BanySwif

Wasta

AbuQurqas

Menya

Asyut

DayroutManfalout

Sohag

TahtaAkhmim

Qena

Nagaa

Esna

Luxor

Aswan

Komombo

177
Voice Service KPI’s
Accessibility: Call Blocked Rate 2/3/4G: Short Call

Call Blocked Rate - Overall Upper Egypt Call Blocked Rate - Zones
30%
28%
1.01% 26%
24%
22%
20%
5.53% 18%
16%
14%
12%
2.27% 10%
8%
6%
3.36% 4%
2%
0%
0% 2% 4% 6% 8% 10% Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan

Call Blocked Calls represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).

Call Blocked Rate


70%

60%

50%

40%

30%

20%

10%

0%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele

179
Retainability: Call Dropped Rate 2/3/4G: Short Call

Voice Call Dropped Rate - Overall Voice Call Dropped Rate - Zones
5%
0.13% 4%

0.19% 3%

2%
0.59%
1%
0.37%
0%
0% 1% 2% 3% 4% 5% Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan

Voice Call Retainability is represented by call drop rates.

Voice Call Dropped Rate


5%

4%

3%

2%

1%

0%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele

180
Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call

CSFB Failure Rate - Overall CSFB Failure Rate - Zones


5%
0.05% 4%

0.00% 3%

2%
0.00%
1%
0.00%
0%
0% 1% 2% 3% 4% 5% Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan

CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
CSFB Failure Rate
5%

4%

3%

2%

1%

0%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele

181
Speech Quality: MOS Voice Speech Quality < 2.8
Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones
100%
90%
7.04% 80%
70%
15.54% 60%
50%
40%
14.96% 30%
20%
94.99% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan

MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples

Voice Speech Quality on Sample < 2.8


100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele

182
Accessibility: Call Access Time [sec.] 2/3/4G: Short Call

Call Access Time - Overall Call Access Time - Zones


15

6.65
10
9.12
8.46 5
10.43
0 5 10 15 0
Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan

Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
Call Access Time
15

10

0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele

183
Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call

Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones
5
0.91 4

0.87 3

2
1.19
1
1.22
0
0 1 2 3 4 5 Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan

CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.

Circuit Switch Fall Back Delay


5

0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele

184
Voice Speech Quality KPI’s
Speech Quality: MOS Scores
Voice Speech Quality - Overall Voice Speech Quality - Zones
5
3.34 4

3.19 3

2
3.19
1
2.39
0
0 1 2 3 4 5 Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan

Voice Speech Quality


5

0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele

186
Speech Quality: Call technology Usage & Codec Base Usage
Call Technology Usage Overall Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Vodafone 94% 6%

Orange 96% 4%
3G
Etisalat 98% 2% 2G

We 97% 3%

0% 25% 50% 75% 100%

Codec Base Usage

Codec Base Usage represents the codec used over the call where AMR
wideband (AMR WB) leads to better voice quality experience by the end
AMR WideBand
user than the AMR Narrowband (AMR NB)

AMR NarrowBand

0% 20% 40% 60% 80% 100%

187
Failed & Dropped Calls Causes
Analysis: Dropped Calls Causes

25%
34%

25%
33%

3G Coverage
3G Coverage
3G Quality 3G Quality
33% Other 50% RAN Issue

15% 11%

11%

22%
2G Quality
46%
2G Quality 11% 3G Coverage

39% 3G Quality 3G Quality


RAN Issue 45% Mobility Issue
RAN Issue

189
All Operators: Number of Dropped Calls & Their Locations 1/2

190
All Operators: Number of Dropped Calls & Their Locations 2/2

191
Analysis: Failed Calls Causes
1%
9% 10%
4% 4%
2G Coverage
2G Coverage
9% 3G Coverage
9% 4% 3G Coverage 1%
3G Quality
13% 3G Quality
13% Core Network
4% 4G Quality 52%
4%
CSFB Issue
CSFB Issue 8%
7% Mobility Issue
44% Mobility Issue
No service
No service
Other
Paging Issue
Paging Issue
RAN Issue
2% RAN Issue
2%

8% 1%
2% 1%

15% 3G Coverage
25% 3G Coverage
27%
4% 3G Quality 3G Quality
8%
4G Coverage 4G Quality
CSFB Issue CSFB Issue
49% 13% 2%
6% 2% Mobility Issue Mobility Issue
36%
No service No service
Paging Issue Paging Issue
RAN Issue RAN Issue
1%
All Operators: Number of Blocked Calls & Their Locations 1/2

193
All Operators: Number of Blocked Calls & Their Locations 2/2

194
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes

195
Data Service KPI’s
Free Mode Throughput Per Test Type
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
35000 100000

90000
30000
80000

25000 70000

60000
20000

50000

15000
40000

10000 30000

20000
5000
10000

0 0
20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload
(400 MB file) (200 MB file)
197
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
FDTT HTTP Download Transfer Throughput – Network Performance
400 MB File FDTT FTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones
40,000
12234
30,000
29006
20,000
17725
10,000
16004
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan

400 MB File FDTT HTTP Download Throughput [kbps]


45,000
42,500
40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
FDTT HTTP Upload Transfer Throughput – Network Performance
200 MB FDTT FTP Upload Throughput [kbps] - Overall 200 MB FDTT HTTP Upload Throughput [kbps] - Zones
20,000
7900
15,000
12036
10,000
12756
5,000
10834
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan

200 MB FDTT HTTP Upload Throughput [kbps]


24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
HTTP Download Session Blocked Rates
Download Session Failure Ratio - Overall Download Session Blocked Ratio - Zones
15%
1.75%
10%
2.34%
0.46% 5%

2.63%
0%
0% 5% 10% Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan

Download Session Blocked Ratio


30%

25%

20%

15%

10%

5%

0%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
HTTP Upload Session Blocked Rates
Upload Session Blocked Ratio - Overall Upload Session Failure Ratio - Zones
30%
4.02%
20%
7.99%
0.37% 10%

2.46%
0%
0% 5% 10% Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan

Upload Session Failure Ratio


60%

50%

40%

30%

20%

10%

0%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
Throughput KPI’s – Customer Experience

202
HTTP Download Throughput – Customer Experience
20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones
35,000
12311 30,000
25,000
27559 20,000
15,000
14049
10,000

13931 5,000
0
0 10,000 20,000 30,000 Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan

20MB Download Throughput [kbps]


40,000

30,000

20,000

10,000

0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
HTTP Upload Throughput – Customer Experience
2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones
15,000
4094
10,000
8035
8450 5,000

6404
0
0 5,000 10,000 15,000 Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan

2MB Upload Throughput [kbps]


15,000

10,000

5,000

0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
YouTube Service KPI’s

205
Freezing Time [msec]
Freezing Time - Overall Freezing Time - Zones
4,000
508
3,000
440
2,000
279
1,000
239
0
0 200 400 600 Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan

Freezing Time
12,000

8,000

4,000

0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele

206
Video Quality
Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones
5
3.98 4

4.00 3

2
4.01
1
4.02
0
0 1 2 3 4 5 Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan

Video Quality - VMOS


5

0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele

207
Time to 1st Picture
Time to First Picture [s] - Overall Time to First Picture [s] - Zones
15
5.13
10
1.60
1.39 5

1.38
0
0 1 2 3 4 5 6 Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan

Time to First Picture [s]


15

10

0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele

208
Youtube - Image Resolution
100%

80%

60%

Image
Resolution 40%

20%

0%
1088 720 480 360 240 144

209
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes

210
KPI definitions

Voice KPIs
Call Blocked Rate: (licensed KPI) Call Access: (non-Licensed KPI)
The percentage of unsuccessful call setup attempts to the total represents the period of time elapsed from the sending of a
number of call attempts in a specified period. complete destination address (target number) to the setting up of a
Threshold value = 2 %. call to the receiving terminal.
Call Dropped Rate: (licensed KPI) CSFB Delay: (non-Licensed KPI)
The percentage of dropped or interrupted calls without the represents the period of time to overlay 3G/2G environment
subscriber’s permission after successful call establishment to the instead of handling calls in 4G (LTE). Depending on the CSFB
total number of successfully established attempts. strategy.
Threshold value = 2 %
Bad Speech Voice Quality Rate: (licensed KPI)
The percentage of bad speech voice calls (less than 2.8) scored on
MOS score which is a measure for end-to-end (mouth to ear)
speech quality of a voice service call to the total number of
completed calls.
Threshold value = 10 %
CSFB Call Setup Failure Rate (licensed KPI)
The ratio between unsuccessful CSFB Call setup attempts to all
successful CSFB Call setup attempts for the calling UE.
Threshold value = 4 %

211
KPI definitions

Data KPIs
Session Blocked Rate: (Licensed KPI’s) Freezing Time: (Non-Licensed KPI’s)
The Percentage ratio of number of data sessions that failed to attach Average freezing during stream in miliseconds. The relative
on the network data domain to the total number of sessions. amount of freezing in the stream, that is, the ratio between the total
Average Session Setup Time: (Licensed KPI’s) time of freezings and the video sequence duration.
The time taken in seconds to access network data domain averaged Video Quality: (Non-Licensed KPI’s)
over all sessions. Average of visual quality from an average of visual quality per
Average http download throughput: (Licensed KPI’s) video stream. The predicted MOS value lies in the range of 1 to 5,
The average rate of successful data downloaded over a where 1 stands for bad, and 5 for excellent stream quality.
communication channel. The throughput is measured in bits per Time to 1st Picture: (Non-Licensed KPI’s)
second (bit/s or bps). Average Time to first picture appear in seconds for the sessions
Average http Upload throughput: (Licensed KPI’s) Image Resolution: (Non-Licensed KPI’s)
The average rate of successful uploaded data over a communication The total percentage of Image resolutions using in the clips
channel. The throughput is measured in bits per second (bit/s or
bps).

212
KPI’s Mentioned in the license and their Thresholds

Calls License Target value


Call Blocked Rate 2%
Dropped Call Rate 2%
Speech Voice Quality <2.8 10%
CSFB Call Setup Failure Rate 4%
Data Services License Target value
Session Blocked Rate 10%
Average Session Setup Time 10 Sec

Average http download throughput 2.5 Mbps

Average http upload throughput 1.5 Mbps

213
Causes Definition will be added
Classification Definition
2G Coverage Weak GSM (2G) Coverage
2G Quality Weak GSM (2G) Quality
3G Coverage Weak UMTS (3G) Coverage
3G Quality Weak UMTS (3G) Quality
4G Coverage Weak LTE (4G) Coverage
4G Quality Weak LTE (4G) Quality
Core Network Problem related to core recourses not radio recourses
CSFB Issue Problem related to transfer the call to lower than LTE (4G) technology
Mobility Issue Problems related to transfer call from one base station to another
No service No service
Paging Issue Problem related to delayed or missing paging
RAN Issue Problems related to grant the radio access
Other Timeouts

214
Thank you

215

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