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NTRA July Benchmarking Report 2019
NTRA July Benchmarking Report 2019
NTRA July Benchmarking Report 2019
01
July, 2019
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
2
Executive Summary
Due to the fact that NTRA in Egypt is concerned about maintaining the highest standards of the the
quality of the network and getting the market insight about how operators are performing in the
market from a QoS/QoE perspective. NTRA along with Rohde and Schwarz carried out an extensive
benchmarking survey of the Mobile networks in Egypt with focus on the performance of the four
operator’s network.
The full scope of measurements performed by Rohde and Schwarz covers Egypt on monthly basis.
Egypt is divided over seven main regions, Cairo, Giza, Alexandria, Delta, Canal, Red Sea and Upper
Egypt . Each area is consists of some clusters that will be measured during each month. And the
results of each month will be discussed on this presentation.
This presentation gives a summary view of July-19 measurements that took place in July 2019 for
Egypt as defined in later slides of this presentation, during this survey, a distance of ~ 22,300 KM’s
were driven. All measurements were done in Window time from 8AM to 8PM.
This presentation addressed 2nd, 3rd and 4th generation mobile networks for the Four licensees
Etisalat, Orange, Vodafone and WE (sorted alphabetically) in outdoors measurements. Key
performance indicators used in the survey are included in Annexes slides at the end of this
presentation. For this campaign, Mobile to Mobile voice scenario approach was followed to better
represent customer experience in a modernized manner.
3
Quantitative Information
4
Methodology
NTRA has preformed drive test that cover all governorates and major highways across the country. The tests were in same time and
condition for the four operators to ensure fair comparison.
NTRA measures the major “key performance indicators” (KPI) that directly relate to the public’s experience through Outdoor (in-car
user experience). These include block, dropped calls, voice quality, data throughput . (all details will be found on annexes slides)
The drive test results represent a snapshot of the mobile service provider’s network in-car user experience and using a particular type
of smartphones to simulate end user. The reported level of service quality may therefore not be exactly comparable with the
consumer’s own experience;
The threshold for each KPI in license is mentioned in the legend of each graph. (and it is included in the annexes slides)
For better understand the results in reference to the threshold value:
• Every result exceeds the threshold value is considered as a violation to the license terms for Voice KPI’s.
• Every result exceeds the threshold value is considered as a violation to the license terms for Data KPI’s except for Download
Throughput and Upload throughput.
• Download Throughput and Upload throughput violation counted when the result is lower than the threshold value.
• We Denotes the violations where penalties are applied as dashed Dark RED Line
• We Denotes the violations where penalties are not applied as Solid Black Line
5
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
6
Drive Route & Clusters Definition
Cairo
Madinity
Cairo Z1
Obour
Rehab
Sherouk
Tagamoaa
Heliopolis 1
Cairo Z2
Heliopolis 2
Nasr City 1
Nasr City 2
Ain Shams
Cairo Z3
ElMarg
ElSalam
Qobba Gardens
Abbasia
Cairo Z4
AlManyal
Shobra
Shobra ElKhamia
Zamalek
Helwan 1
Cairo Z5
Helwan 2
Maadi
Mokattam
7
Voice Service KPI’s
Accessibility: Call Blocked Rate 2/3/4G: Short Call
1.41% 6%
4%
3.66%
2%
6.02%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
20%
18%
16%
14%
12%
10%
8%
6%
4%
2%
0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
9
Retainability: Call Dropped Rate 2/3/4G: Short Call
Voice Call Dropped Rate - Overall Voice Call Dropped Rate - Zones
5%
0.78% 4%
0.25% 3%
2%
0.72%
1%
0.60%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
4%
3%
2%
1%
0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
10
Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call
0.03% 3%
2%
0.00%
1%
0.16%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
CSFB Failure Rate
6%
4%
2%
0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
11
Speech Quality: MOS Voice Speech Quality < 2.8
Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones
60%
5.95% 50%
40%
13.02%
30%
10.77% 20%
10%
45.75%
0%
0% 10% 20% 30% 40% 50% 60% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el ElKhamia Town
Mostkbal
12
Accessibility: Call Access Time [sec.] 2/3/4G: Short Call
12.73
0
0 5 10 15 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Call Access Time represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to
the receiving terminal.
Call Access Time
15
10
0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
13
Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call
Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones
5
0.69 4
1.56 3
2
1.16
1
1.51
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.
0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
14
Voice Speech Quality KPI’s
Speech Quality: MOS Scores
Voice Speech Quality - Overall Voice Speech Quality - Zones
5
3.37 4
3.22 3
2
3.27
1
2.80
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
16
Speech Quality: Call technology Usage & Codec Base Usage
Call Technology Usage Overall Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Vodafone 94% 6%
Orange 97% 3%
3G
Etisalat 99% 1% 2G
We 98% 2%
Codec Base Usage represents the codec used over the call where AMR
HR
wideband (AMR WB) leads to better voice quality experience by the end
user than the AMR Narrowband (AMR NB)
EFR
AMR WideBand
AMR NarrowBand
17
Failed & Dropped Calls Causes
Analysis: Dropped Calls Causes
4%
14%
14%
2G Coverage 22%
3G Quality
14% 2G Quality 45%
11% Core
3G Quality
Network
Core Network Mobility Issue
47% 11%
7%
Mobility Issue Other
RAN Issue
11%
4%
10%
4%
32% 2G Coverage
40% 3G Coverage
2G Quality
3G Quality
3G Quality 40%
4% 52% Core Network
Core Network
5% Other
Mobility Issue
RAN Issue
RAN Issue
4%
5%
19
All Operators: Number of Dropped Calls & Their Locations 1/2
20
All Operators: Number of Dropped Calls & Their Locations 2/2
21
Analysis: Failed Calls Causes
9% 2%
7% 12%
3G Coverage
6% 3G Quality 4%
3G Quality
4G Coverage 8%
4% 4G Coverage
4G Quality 39%
2% 4G Quality
43% Core Network
19% Core Network
CSFB Issue 23%
12% CSFB Issue
Mobility Issue
Mobility Issue
Other
RAN Issue
Paging Issue
2% 2% RAN Issue
6%
0% 1%
4%
17% 12% 5% 2G Coverage
4% 5% 2G Quality
6% 3G Quality 1%
3G Quality
4G Quality 11% 5%
1%
4G Quality
4% Core Network
Core Network
CSFB Issue
8%
30% CSFB Issue
Mobility Issue 34%
37% Mobility Issue
No service 4%
11% No service
Other
Other
Paging Issue
Paging Issue
RAN Issue
RAN Issue
All Operators: Number of Blocked Calls & Their Locations 1/2
23
All Operators: Number of Blocked Calls & Their Locations 2/2
24
1. Quantitative Information
Agenda 2. Data Service Quality & Performance – Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
25
Data Service KPI’s
Free Mode Throughput Per Test Type
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
35000 140000
30000 120000
25000 100000
20000 80000
15000 60000
10000 40000
5000 20000
0 0
20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload
(400 MB file) (200 MB file)
27
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
FDTT HTTP Download Transfer Throughput – Network Performance
400 MB File FDTT FTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones
40,000
20678
30,000
30646
20,000
15616
10,000
11702
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
20,000
23243
15,000
12963 10,000
5,000
9759
0
0 5,000 10,000 15,000 20,000 25,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
30,000
25,000
20,000
15,000
10,000
5,000
0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el ElKhamia Town
Mostkbal
HTTP Download Session Blocked Rates
Download Session Blocked Ratio - Overall Download Session Blocked Ratio - Zones
15%
0.25%
10%
0.34%
2.03% 5%
7.18%
0%
0% 5% 10% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
50%
40%
30%
20%
10%
0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
HTTP Upload Session Blocked Rates
Upload Session Blocked Ratio - Overall Upload Session Blocked Ratio - Zones
20%
0.15%
15%
0.02%
10%
3.67%
5%
11.91%
0%
0% 5% 10% 15% 20% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
50%
40%
30%
20%
10%
0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
Throughput KPI’s – Customer Experience
32
HTTP Download Throughput – Customer Experience
20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones
35,000
19436 30,000
25,000
28681 20,000
15,000
14497
10,000
11818 5,000
0
0 10,000 20,000 30,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
30,000
20,000
10,000
0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el ElKhamia Town
Mostkbal
HTTP Upload Throughput – Customer Experience
2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones
15,000
4053
10,000
13745
9625 5,000
6511
0
0 5,000 10,000 15,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
20,000
15,000
10,000
5,000
0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el ElKhamia Town
Mostkbal
YouTube Service KPI’s
35
Freezing Time [msec]
Freezing Time - Overall Freezing Time - Zones
150
29
100
11
96 50
56
0
0 50 100 150 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Freezing Time
600
500
400
300
200
100
0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
36
Video Quality
Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones
5
4.08 4
4.08 3
2
4.06
1
4.05
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
37
Time to 1st Picture
Time to First Picture [s] - Overall Time to First Picture [s] - Zones
5
1.58 4
1.11 3
2
1.25
1
1.24
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
38
Youtube - Image Resolution
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
39
1. Quantitative Information
Agenda 2. Data Service Quality & Performance – Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
40
Drive Route & Clusters Definition
Giza
Zayed 1
Giza Z1
Zayed 2
6th of Oct 1
6th of Oct 2
Giza Z3 Giza Z2
Faisal
Haram
Embaba
Mohandseen
41
Voice Service KPI’s
Accessibility: Call Blocked Rate 2/3/4G: Short Call
1.05% 6%
4%
2.02%
2%
5.16%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3
Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
10%
8%
6%
4%
2%
0%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
43
Retainability: Call Dropped Rate 2/3/4G: Short Call
Voice Call Dropped Rate - Overall Voice Call Dropped Rate - Zones
5%
0.68% 4%
0.30% 3%
2%
0.61%
1%
0.41%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3
4%
3%
2%
1%
0%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
44
Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call
0.08% 3%
2%
0.00%
1%
0.00%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3
CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
45
Speech Quality: MOS Voice Speech Quality < 2.8
Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones
100%
90%
7.22% 80%
70%
19.72% 60%
50%
40%
12.97% 30%
20%
97.45% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Zone 1 Zone 2 Zone 3
MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
46
Accessibility: Call Access Time [sec.] 2/3/4G: Short Call
12.46
0
0 5 10 15 Zone 1 Zone 2 Zone 3
Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
Call Access Time
15
10
0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
47
Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call
Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones
5
0.79 4
1.58 3
2
1.12
1
2.03
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3
CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.
0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
48
Voice Speech Quality KPI’s
Speech Quality: MOS Scores
Voice Speech Quality - Overall Voice Speech Quality - Zones
5
3.34 4
3.14 3
2
3.21
1
2.37
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3
0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
50
Speech Quality: Call technology Usage & Codec Base Usage
Call Technology Usage Overall Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Vodafone 97% 3%
Orange 98% 2%
3G
Etisalat 98% 2% 2G
We 98% 2%
Codec Base Usage represents the codec used over the call where AMR
wideband (AMR WB) leads to better voice quality experience by the end
AMR WideBand
user than the AMR Narrowband (AMR NB)
AMR NarrowBand
51
Failed & Dropped Calls Causes
Analysis: Dropped Calls Causes
11%
50%
44% 2G Quality 50%
3G Quality 3G Coverage
45%
RAN Issue 3G Quality
13% 20%
12%
3G Quality
3G Quality
No service
75% Other
Other 80%
53
All Operators: Number of Dropped Calls & Their Locations 1/2
54
All Operators: Number of Dropped Calls & Their Locations 2/2
55
Analysis: Failed Calls Causes
7%
7%
17%
8% 3G Quality
8% 3G Quality
9% 36%
4G Coverage
8% Core Network
4G Quality 29%
CSFB Issue
Core Network
21% Mobility Issue
CSFB Issue
50% RAN Issue
No service
4% 3% 6%
7% 2% 9%
11%
1% 2G Quality
3G Quality
15% 7% 3G Quality
4G Quality
18% 4G Coverage
22% Core Network
4G Quality
4% CSFB Issue 3%
CSFB Issue
7% Mobility Issue
30% 51% Mobility Issue
No service
No service
Paging Issue
Paging Issue
RAN Issue
RAN Issue
All Operators: Number of Blocked Calls & Their Locations 1/2
57
All Operators: Number of Blocked Calls & Their Locations 2/2
58
1. Quantitative Information
Agenda 2. Data Service Quality & Performance – Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
59
Data Service KPI’s
Free Mode Throughput Per Test Type
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
35000 140000
30000 120000
25000 100000
20000 80000
15000 60000
10000 40000
5000 20000
0 0
20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload
(400 MB file) (200 MB file)
61
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
FDTT HTTP Download Transfer Throughput – Network Performance
400 MB File FDTT FTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones
40,000
15086
30,000
29611
20,000
19043
10,000
11437
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Zone 1 Zone 2 Zone 3
20,000
23543
15,000
17743 10,000
5,000
6858
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 19,500 21,000 22,500 24,000 Zone 1 Zone 2 Zone 3
30%
25%
20%
15%
10%
5%
0%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
HTTP Upload Session Blocked Rates
Upload Session Blocked Ratio - Overall Upload Session Failure Ratio - Zones
30%
0.00%
20%
0.06%
1.88% 10%
13.11%
0%
0% 5% 10% 15% 20% Zone 1 Zone 2 Zone 3
30%
20%
10%
0%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Throughput KPI’s – Customer Experience
66
HTTP Download Throughput – Customer Experience
20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones
35,000
15684 30,000
25,000
28333 20,000
15,000
15897
10,000
10987 5,000
0
0 10,000 20,000 30,000 Zone 1 Zone 2 Zone 3
30,000
20,000
10,000
0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
HTTP Upload Throughput – Customer Experience
2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones
15,000
3779
10,000
14170
11398 5,000
4988
0
0 5,000 10,000 15,000 Zone 1 Zone 2 Zone 3
15,000
10,000
5,000
0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
YouTube Service KPI’s
69
Freezing Time [msec]
Freezing Time - Overall Freezing Time - Zones
100
5
50
0
0 5 10 15 Zone 1 Zone 2 Zone 3
Freezing Time
300
200
100
0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
70
Video Quality
Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones
5
4.08 4
4.09 3
2
4.08
1
4.05
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3
0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
71
Time to 1st Picture
Time to First Picture [s] - Overall Time to First Picture [s] - Zones
5
1.33 4
1.13 3
2
1.19
1
1.30
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3
0
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
72
Youtube - Image Resolution
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
73
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
74
Drive Route & Clusters Definition - Alexandria
Alexandria
East1
East2
Alex Z1
East3
East4
East5
Alex Z3 Alex Z2
West 1
West 2
Matrouh
Northencoast
75
Voice Service KPI’s
Accessibility: Call Blocked Rate 2/3/4G: Short Call
8%
1.68%
6%
1.72% 4%
2%
1.92%
0%
0% 1% 2% 3% 4% 5% East Alex West Alex Northen Coast
Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
18%
16%
14%
12%
10%
8%
6%
4%
2%
0%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
77
Retainability: Call Dropped Rate 2/3/4G: Short Call
Voice Call Dropped Rate - Overall Voice Call Dropped Rate - Zones
5%
0.66% 4%
0.72% 3%
2%
0.78%
1%
0.78%
0%
0% 1% 2% 3% 4% 5% East Alex West Alex Northen Coast
4%
3%
2%
1%
0%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
78
Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call
0.00% 3%
2%
0.07%
1%
0.00%
0%
0% 1% 2% 3% 4% 5% East Alex West Alex Northen Coast
CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
79
Speech Quality: MOS Voice Speech Quality < 2.8
Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones
100%
90%
6.65% 80%
70%
13.01% 60%
50%
40%
13.28% 30%
20%
95.55% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% East Alex West Alex Northen Coast
MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
80
Accessibility: Call Access Time [sec.] 2/3/4G: Short Call
11.07
0
0 5 10 15 East Alex West Alex Northen Coast
Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
Call Access Time
15
10
0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
81
Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call
Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones
5
0.85 4
1.72 3
2
1.36
1
1.72
0
0 1 2 3 4 5 East Alex West Alex Northen Coast
CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.
0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
82
Voice Speech Quality KPI’s
Speech Quality: MOS Scores
Voice Speech Quality - Overall Voice Speech Quality - Zones
5
3.36 4
3.25 3
2
3.22
1
2.39
0
0 1 2 3 4 5 East Alex West Alex Northen Coast
0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
84
Speech Quality: Call technology Usage & Codec Base Usage
Call Technology Usage Overall Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Vodafone 96% 4%
Orange 98% 2%
3G
Etisalat 97% 3%
2G
We 97% 3%
Codec Base Usage represents the codec used over the call where AMR Codec Base Usage
wideband (AMR WB) leads to better voice quality experience by the end
user than the AMR Narrowband (AMR NB)
AMR WideBand
AMR NarrowBand
85
Failed & Dropped Calls Causes
Analysis: Dropped Calls Causes
10% 9%
33%
42% 42% 3G Quality
3G Quality No service
67%
RAN Issue Other
8% 8%
RAN Issue
87
All Operators: Number of Dropped Calls & Their Locations 1/2
88
All Operators: Number of Dropped Calls & Their Locations 2/2
89
Analysis: Failed Calls Causes
7% 2%
13%
39%
3% 2G Quality 15%
3G Quality
3G Quality 4G Quality
15%
3%
CSFB Issue CSFB Issue
4%
3%
4% 10%
22%
2G Quality 6%
10%
22% 3G Coverage 7% 3G Quality
3G Quality 4G Quality
4%
CSFB Issue CSFB Issue
15% 30%
37%
Mobility Issue No service
4% 26%
No service Paging Issue
Paging Issue RAN Issue
RAN Issue
All Operators: Number of Call Blocked Rate & Their Locations
1/2
91
All Operators: Number of Blocked Calls & Their Locations 2/2
92
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
93
Data Service KPI’s
Free Mode Throughput Per Test Type
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
30000 100000
25000
80000
20000
60000
15000
40000
10000
20000
5000
0 0
20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload
(400 MB file) (200 MB file)
95
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
FDTT HTTP Download Transfer Throughput – Network Performance
400 MB File FDTT FTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones
40,000
26881
30,000
17169
20,000
20612
10,000
15649
0
0 5,000 10,000 15,000 20,000 25,000 30,000 East Alex West Alex Northen Coast
30,000
25,000
20,000
15,000
10,000
5,000
0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
HTTP Download Session Blocked Rates
Download Session Failure Ratio - Overall Download Session Blocked Ratio - Zones
30%
0.17% 25%
20%
8.20%
15%
1.38% 10%
5%
14.84%
0%
0% 5% 10% 15% 20% East Alex West Alex Northen Coast
50%
40%
30%
20%
10%
0%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
HTTP Upload Session Blocked Rates
Upload Session Blocked Ratio - Overall Upload Session Failure Ratio - Zones
30%
0.28%
20%
0.05%
0.40% 10%
15.95%
0%
0% 5% 10% 15% 20% East Alex West Alex Northen Coast
50%
40%
30%
20%
10%
0%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Throughout – Customer experience
100
HTTP Download Throughput – Customer Experience
20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones
30,000
24610
20,000
15303
15497 10,000
12697
0
0 10,000 20,000 30,000 East Alex West Alex Northen Coast
30,000
20,000
10,000
0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
HTTP Upload Throughput – Customer Experience
2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones
15,000
4589
10,000
11062
8965 5,000
5915
0
0 5,000 10,000 15,000 East Alex West Alex Northen Coast
10,000
5,000
0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
YouTube Service KPI’s
103
Freezing Time [msec]
Freezing Time - Overall Freezing Time - Zones
500
77 400
11 300
200
17
100
129
0
0 50 100 150 East Alex West Alex Northen Coast
Freezing Time
500
400
300
200
100
0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
104
Video Quality
Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones
5
4.07 4
4.09 3
2
4.08
1
4.05
0
0 1 2 3 4 5 East Alex West Alex Northen Coast
0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
105
Time to 1st Picture
Time to First Picture [s] - Overall Time to First Picture [s] - Zones
5
1.26 4
1.16 3
2
1.48
1
1.35
0
0 1 2 3 4 5 East Alex West Alex Northen Coast
0
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
106
Youtube - Image Resolution
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
107
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
108
Drive Route & Clusters Definition
Delta Cities
Delta Z1
Banha
Qalyoub
Qanatir
Delta Z2
10th of ramadan
Faqous
Zagazig
Delta Z3
Damnhour
Kafr Eldawar
Delta Z4
Kafr el Zayat
Tanta - Mahalla
Delta Z5
Desouk
Kafr El sheikh
Delta Z6
Mansoura
Senbelawen
Domyat
Delta Z7
Ras El bar
Delta Z8
Menoufbagour
Shebin el Koum
109
Voice Service KPI’s
Accessibility: Call Blocked Rate 2/3/4G: Short Call
2.35% 6%
4%
2.00%
2%
2.40%
0%
0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
18%
16%
14%
12%
10%
8%
6%
4%
2%
0%
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
111
Retainability: Call Dropped Rate 2/3/4G: Short Call
Voice Call Dropped Rate - Overall Voice Call Dropped Rate - Zones
5%
1.84% 4%
0.07% 3%
2%
0.82%
1%
0.48%
0%
0% 1% 2% 3% 4% 5% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
8%
6%
4%
2%
0%
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
112
Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call
0.12% 3%
0.00% 2%
1%
0.00%
0%
0% 1% 2% 3% 4% 5% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
113
Speech Quality: MOS Voice Speech Quality < 2.8
Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones
100%
90%
12.13% 80%
70%
20.17% 60%
50%
40%
15.51% 30%
20%
95.34% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
114
Accessibility: Call Access Time [sec.] 2/3/4G: Short Call
10.64
0
0 5 10 15 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
Call Access Time
15
10
0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
115
Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call
Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones
5
0.77 4
0.92 3
2
1.10
1
1.11
0
0 1 2 3 4 5 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.
0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
116
Voice Speech Quality KPI’s
Speech Quality: MOS Scores
Voice Speech Quality - Overall Voice Speech Quality - Zones
5
3.26 4
3.12 3
2
3.18
1
2.37
0
0 1 2 3 4 5 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
118
Speech Quality: Call technology Usage & Codec Base Usage
Call Technology Usage Overall Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Vodafone 97% 3%
Orange 98% 2%
3G
Etisalat 99% 1% 2G
We 93% 7%
Codec Base Usage represents the codec used over the call where AMR
wideband (AMR WB) leads to better voice quality experience by the end EFR
user than the AMR Narrowband (AMR NB)
AMR WideBand
AMR NarrowBand
119
Failed & Dropped Calls Causes
Analysis: Dropped Calls Causes
2%
29% 2G Quality
2%
15%
3G Coverage
3G Quality
50% 2G Quality
22% Core Network 50%
3G Quality
Mobility Issue
26% 2%
No service
Other
RAN Issue
2%
4%
7%
14%
21%
3G Coverage 3G Quality
3G Quality 14% Core Network
63% 12% 65%
Mobility Issue Other
RAN Issue RAN Issue
121
All Operators: Number of Dropped Calls & Their Locations 1/2
122
All Operators: Number of Dropped Calls & Their Locations 2/2
123
Analysis: Failed Calls Causes
1% 3%
3%
4%
3% 2G Quality 2G Coverage
3G Coverage 15% 3G Coverage
15% 24%
3% 3G Quality 3G Quality
30% 1%
4G Quality 4G Quality
18% 2%
22%
30% 8% 18% 3G Coverage
3G Quality
3G Quality
CSFB Issue
2% CSFB Issue
No service
No service
3% 49% RAN Issue
8% 40% Other
Paging Issue
RAN Issue
All Operators: Number of Blocked Calls & Their Locations 1/2
125
All Operators: Number of Blocked Calls & Their Locations 2/2
126
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
127
Data Service KPI’s
Free Mode Throughput Per Test Type
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
25000 90000
80000
20000
70000
60000
15000
50000
40000
10000
30000
20000
5000
10000
0 0
20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload
(400 MB file) (200 MB file)
129
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
FDTT HTTP Download Transfer Throughput – Network Performance
400 MB File FDTT FTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones
40,000
13299
30,000
22643
20,000
15542
10,000
14499
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
3.37%
0%
0% 5% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
20%
15%
10%
5%
0%
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
HTTP Upload Session Blocked Rates
Upload Session Blocked Ratio - Overall Upload Session Failure Ratio - Zones
10%
0.47%
1.49%
5%
1.61%
2.40%
0%
0% 5% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
20%
10%
0%
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
Throughput KPI’s – Customer Experience
134
HTTP Download Throughput – Customer Experience
20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones
35,000
13882 30,000
25,000
21836 20,000
15,000
13193
10,000
13755 5,000
0
0 10,000 20,000 30,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
30,000
20,000
10,000
0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
HTTP Upload Throughput – Customer Experience
2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones
15,000
4287
10,000
8765
9013 5,000
7289
0
0 5,000 10,000 15,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
15,000
10,000
5,000
0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
YouTube Service KPI’s
137
Freezing Time [msec]
Freezing Time - Overall Freezing Time - Zones
1,000
191 800
120 600
400
117
200
197
0
0 50 100 150 200 250 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Freezing Time
1,500
1,000
500
0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
138
Video Quality
Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones
5
4.03 4
4.03 3
2
4.02
1
3.99
0
0 1 2 3 4 5 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
139
Time to 1st Picture
Time to First Picture [s] - Overall Time to First Picture [s] - Zones
5
1.97 4
1.31 3
2
1.29
1
1.30
0
0 1 2 3 4 5 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
0
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
140
Youtube - Image Resolution
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
141
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
142
Drive Route & Clusters Definition
Canal City
Canal Z1
Fayed Abou Sultan
Ismailia
Qantara
Suez
PortSaid
Hurghada
143
Voice Service KPI’s
Accessibility: Call Blocked Rate 2/3/4G: Short Call
2.45% 3%
2%
1.79%
1%
1.62%
0%
0% 1% 2% 3% 4% 5% Ismailia Suez PortSaid RedSea
Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
8%
6%
4%
2%
0%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
145
Retainability: Call Dropped Rate 2/3/4G: Short Call
Voice Call Dropped Rate - Overall Voice Call Dropped Rate - Zones
5%
0.95% 4%
0.48% 3%
2%
1.15%
1%
0.68%
0%
0% 1% 2% 3% 4% 5% Ismailia Suez PortSaid RedSea
4%
3%
2%
1%
0%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
146
Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call
0.00% 3%
2%
0.00%
1%
0.12%
0%
0% 1% 2% 3% 4% 5% Ismailia Suez PortSaid RedSea
CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
CSFB Failure Rate
6%
5%
4%
3%
2%
1%
0%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
147
Speech Quality: MOS Voice Speech Quality < 2.8
Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones
100%
90%
5.46% 80%
70%
14.27% 60%
50%
40%
22.54% 30%
20%
79.30% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Ismailia Suez PortSaid RedSea
MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
148
Accessibility: Call Access Time [sec.] 2/3/4G: Short Call
10.53
0
0 5 10 15 Ismailia Suez PortSaid RedSea
Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
Call Access Time
15
10
0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
149
Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call
Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones
5
0.90 4
1.21 3
2
1.01
1
1.18
0
0 1 2 3 4 5 Ismailia Suez PortSaid RedSea
CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.
0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
150
Voice Speech Quality KPI’s
Speech Quality: MOS Scores
Voice Speech Quality - Overall Voice Speech Quality - Zones
5
3.37 4
3.20 3
2
3.09
1
2.45
0
0 1 2 3 4 5 Ismailia Suez PortSaid RedSea
0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
152
Speech Quality: Call technology Usage & Codec Base Usage
Call Technology Usage Overall Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Vodafone 95% 5%
Orange 98% 2%
3G
Etisalat 98% 2% 2G
We 99% 1%
Codec Base Usage represents the codec used over the call where AMR
wideband (AMR WB) leads to better voice quality experience by the end EFR
user than the AMR Narrowband (AMR NB)
AMR WideBand
AMR NarrowBand
153
Failed & Dropped Calls Causes
Analysis: Dropped Calls Causes
20%
20% 40%
2G Coverage
20% 3G Quality 60% 3G
Mobility Issue Coverage
40%
RAN Issue
17% 14%
14%
25%
2G Quality 2G Quality
3G Quality 3G Quality
155
All Operators: Number of Dropped Calls & Their Locations 1/2
156
All Operators: Number of Dropped Calls & Their Locations 2/2
157
Analysis: Failed Calls Causes
7% 7%
23%
34%
3G Quality
33% 3G Quality 4G Coverage
13%
4G Coverage CSFB Issue
4%
CSFB Issue Mobility Issue
40% No service 19% No service
RAN Issue Paging Issue
4%
8% 8% RAN Issue
26%
3G Quality 12%
21%
41% 3G Quality
Core Network 18%
5%
CSFB Issue CSFB Issue
5%
11% 6%
Mobility Issue Mobility
16%
16% 23% Issue
No service No service
Paging Issue
RAN Issue
All Operators: Number of Blocked Calls & Their Locations 1/2
159
All Operators: Number of Blocked Calls & Their Locations 2/2
160
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
161
Data Service KPI’s
Free Mode Throughput Per Test Type
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
25000 90000
80000
20000
70000
60000
15000
50000
40000
10000
30000
20000
5000
10000
0 0
20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload
(400 MB file) (200 MB file)
163
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
FDTT HTTP Download Transfer Throughput – Network Performance
400 MB File FDTT FTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones
40,000
18647
30,000
21793
20,000
22795
10,000
16144
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Ismailia Suez PortSaid RedSea
20,000
6123
15,000
15151 10,000
5,000
12481
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 19,500 21,000 Ismailia Suez PortSaid RedSea
5%
0%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
HTTP Upload Session Blocked Rates
Upload Session Blocked Ratio - Overall Upload Session Failure Ratio - Zones
10%
0.26%
0.00%
5%
0.39%
1.58%
0%
0% 2% 4% 6% 8% 10% Ismailia Suez PortSaid RedSea
5%
0%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
Throughput KPI’s – Customer Experience
168
HTTP Download Throughput – Customer Experience
20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones
30,000
20337 25,000
20,000
20324
15,000
16801 10,000
5,000
14430
0
0 10,000 20,000 30,000 Ismailia Suez PortSaid RedSea
30,000
20,000
10,000
0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
HTTP Upload Throughput – Customer Experience
2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones
15,000
4183
10,000
8187
11928 5,000
9006
0
0 5,000 10,000 15,000 Ismailia Suez PortSaid RedSea
15,000
10,000
5,000
0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
YouTube Service KPI’s
171
Freezing Time [msec]
Freezing Time - Overall Freezing Time - Zones
600
277 500
400
79
300
124 200
100
149
0
0 100 200 300 Ismailia Suez PortSaid RedSea
Freezing Time
1,500
1,000
500
0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
172
Video Quality
Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones
5
4.05 4
4.02 3
2
4.01
1
4.00
0
0 1 2 3 4 5 Ismailia Suez PortSaid RedSea
0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
173
Time to 1st Picture
Time to First Picture [s] - Overall Time to First Picture [s] - Zones
5
5.56 4
1.22 3
2
1.20
1
1.26
0
0 1 2 3 4 5 6 Ismailia Suez PortSaid RedSea
0
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
174
Youtube - Image Resolution
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
175
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
176
Drive Route & Clusters Definition
Upper Egypt
SinurisTirsa
BanySwif
Wasta
AbuQurqas
Menya
Asyut
DayroutManfalout
Sohag
TahtaAkhmim
Qena
Nagaa
Esna
Luxor
Aswan
Komombo
177
Voice Service KPI’s
Accessibility: Call Blocked Rate 2/3/4G: Short Call
Call Blocked Rate - Overall Upper Egypt Call Blocked Rate - Zones
30%
28%
1.01% 26%
24%
22%
20%
5.53% 18%
16%
14%
12%
2.27% 10%
8%
6%
3.36% 4%
2%
0%
0% 2% 4% 6% 8% 10% Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan
Call Blocked Calls represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
60%
50%
40%
30%
20%
10%
0%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
179
Retainability: Call Dropped Rate 2/3/4G: Short Call
Voice Call Dropped Rate - Overall Voice Call Dropped Rate - Zones
5%
0.13% 4%
0.19% 3%
2%
0.59%
1%
0.37%
0%
0% 1% 2% 3% 4% 5% Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan
4%
3%
2%
1%
0%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
180
Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call
0.00% 3%
2%
0.00%
1%
0.00%
0%
0% 1% 2% 3% 4% 5% Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan
CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
181
Speech Quality: MOS Voice Speech Quality < 2.8
Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones
100%
90%
7.04% 80%
70%
15.54% 60%
50%
40%
14.96% 30%
20%
94.99% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan
MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
182
Accessibility: Call Access Time [sec.] 2/3/4G: Short Call
6.65
10
9.12
8.46 5
10.43
0 5 10 15 0
Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan
Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
Call Access Time
15
10
0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
183
Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call
Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones
5
0.91 4
0.87 3
2
1.19
1
1.22
0
0 1 2 3 4 5 Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan
CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.
0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
184
Voice Speech Quality KPI’s
Speech Quality: MOS Scores
Voice Speech Quality - Overall Voice Speech Quality - Zones
5
3.34 4
3.19 3
2
3.19
1
2.39
0
0 1 2 3 4 5 Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan
0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
186
Speech Quality: Call technology Usage & Codec Base Usage
Call Technology Usage Overall Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Vodafone 94% 6%
Orange 96% 4%
3G
Etisalat 98% 2% 2G
We 97% 3%
Codec Base Usage represents the codec used over the call where AMR
wideband (AMR WB) leads to better voice quality experience by the end
AMR WideBand
user than the AMR Narrowband (AMR NB)
AMR NarrowBand
187
Failed & Dropped Calls Causes
Analysis: Dropped Calls Causes
25%
34%
25%
33%
3G Coverage
3G Coverage
3G Quality 3G Quality
33% Other 50% RAN Issue
15% 11%
11%
22%
2G Quality
46%
2G Quality 11% 3G Coverage
189
All Operators: Number of Dropped Calls & Their Locations 1/2
190
All Operators: Number of Dropped Calls & Their Locations 2/2
191
Analysis: Failed Calls Causes
1%
9% 10%
4% 4%
2G Coverage
2G Coverage
9% 3G Coverage
9% 4% 3G Coverage 1%
3G Quality
13% 3G Quality
13% Core Network
4% 4G Quality 52%
4%
CSFB Issue
CSFB Issue 8%
7% Mobility Issue
44% Mobility Issue
No service
No service
Other
Paging Issue
Paging Issue
RAN Issue
2% RAN Issue
2%
8% 1%
2% 1%
15% 3G Coverage
25% 3G Coverage
27%
4% 3G Quality 3G Quality
8%
4G Coverage 4G Quality
CSFB Issue CSFB Issue
49% 13% 2%
6% 2% Mobility Issue Mobility Issue
36%
No service No service
Paging Issue Paging Issue
RAN Issue RAN Issue
1%
All Operators: Number of Blocked Calls & Their Locations 1/2
193
All Operators: Number of Blocked Calls & Their Locations 2/2
194
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
195
Data Service KPI’s
Free Mode Throughput Per Test Type
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
35000 100000
90000
30000
80000
25000 70000
60000
20000
50000
15000
40000
10000 30000
20000
5000
10000
0 0
20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload
(400 MB file) (200 MB file)
197
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
FDTT HTTP Download Transfer Throughput – Network Performance
400 MB File FDTT FTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones
40,000
12234
30,000
29006
20,000
17725
10,000
16004
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan
2.63%
0%
0% 5% 10% Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan
25%
20%
15%
10%
5%
0%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
HTTP Upload Session Blocked Rates
Upload Session Blocked Ratio - Overall Upload Session Failure Ratio - Zones
30%
4.02%
20%
7.99%
0.37% 10%
2.46%
0%
0% 5% 10% Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan
50%
40%
30%
20%
10%
0%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
Throughput KPI’s – Customer Experience
202
HTTP Download Throughput – Customer Experience
20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones
35,000
12311 30,000
25,000
27559 20,000
15,000
14049
10,000
13931 5,000
0
0 10,000 20,000 30,000 Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan
30,000
20,000
10,000
0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
HTTP Upload Throughput – Customer Experience
2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones
15,000
4094
10,000
8035
8450 5,000
6404
0
0 5,000 10,000 15,000 Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan
10,000
5,000
0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
YouTube Service KPI’s
205
Freezing Time [msec]
Freezing Time - Overall Freezing Time - Zones
4,000
508
3,000
440
2,000
279
1,000
239
0
0 200 400 600 Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan
Freezing Time
12,000
8,000
4,000
0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
206
Video Quality
Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones
5
3.98 4
4.00 3
2
4.01
1
4.02
0
0 1 2 3 4 5 Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan
0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
207
Time to 1st Picture
Time to First Picture [s] - Overall Time to First Picture [s] - Zones
15
5.13
10
1.60
1.39 5
1.38
0
0 1 2 3 4 5 6 Fayoum Bany Swif ElMenya Asyut Sohag Qena Luxor Aswan
10
0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Akhmim Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout - Farashut Daraw - Abu
Sembele
208
Youtube - Image Resolution
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
209
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
210
KPI definitions
Voice KPIs
Call Blocked Rate: (licensed KPI) Call Access: (non-Licensed KPI)
The percentage of unsuccessful call setup attempts to the total represents the period of time elapsed from the sending of a
number of call attempts in a specified period. complete destination address (target number) to the setting up of a
Threshold value = 2 %. call to the receiving terminal.
Call Dropped Rate: (licensed KPI) CSFB Delay: (non-Licensed KPI)
The percentage of dropped or interrupted calls without the represents the period of time to overlay 3G/2G environment
subscriber’s permission after successful call establishment to the instead of handling calls in 4G (LTE). Depending on the CSFB
total number of successfully established attempts. strategy.
Threshold value = 2 %
Bad Speech Voice Quality Rate: (licensed KPI)
The percentage of bad speech voice calls (less than 2.8) scored on
MOS score which is a measure for end-to-end (mouth to ear)
speech quality of a voice service call to the total number of
completed calls.
Threshold value = 10 %
CSFB Call Setup Failure Rate (licensed KPI)
The ratio between unsuccessful CSFB Call setup attempts to all
successful CSFB Call setup attempts for the calling UE.
Threshold value = 4 %
211
KPI definitions
Data KPIs
Session Blocked Rate: (Licensed KPI’s) Freezing Time: (Non-Licensed KPI’s)
The Percentage ratio of number of data sessions that failed to attach Average freezing during stream in miliseconds. The relative
on the network data domain to the total number of sessions. amount of freezing in the stream, that is, the ratio between the total
Average Session Setup Time: (Licensed KPI’s) time of freezings and the video sequence duration.
The time taken in seconds to access network data domain averaged Video Quality: (Non-Licensed KPI’s)
over all sessions. Average of visual quality from an average of visual quality per
Average http download throughput: (Licensed KPI’s) video stream. The predicted MOS value lies in the range of 1 to 5,
The average rate of successful data downloaded over a where 1 stands for bad, and 5 for excellent stream quality.
communication channel. The throughput is measured in bits per Time to 1st Picture: (Non-Licensed KPI’s)
second (bit/s or bps). Average Time to first picture appear in seconds for the sessions
Average http Upload throughput: (Licensed KPI’s) Image Resolution: (Non-Licensed KPI’s)
The average rate of successful uploaded data over a communication The total percentage of Image resolutions using in the clips
channel. The throughput is measured in bits per second (bit/s or
bps).
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KPI’s Mentioned in the license and their Thresholds
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Causes Definition will be added
Classification Definition
2G Coverage Weak GSM (2G) Coverage
2G Quality Weak GSM (2G) Quality
3G Coverage Weak UMTS (3G) Coverage
3G Quality Weak UMTS (3G) Quality
4G Coverage Weak LTE (4G) Coverage
4G Quality Weak LTE (4G) Quality
Core Network Problem related to core recourses not radio recourses
CSFB Issue Problem related to transfer the call to lower than LTE (4G) technology
Mobility Issue Problems related to transfer call from one base station to another
No service No service
Paging Issue Problem related to delayed or missing paging
RAN Issue Problems related to grant the radio access
Other Timeouts
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Thank you
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