Birla Institute of Technology & Science, Pilani

Work-Integrated Learning Programmes Division

First Semester 2019-2020
Mid-Semester Test (EC-2 Regular)

Course No. : MBA ZG526

Course Title : OPERATIONS MANAGEMENT
Nature of Exam : Closed Book
Weightage : 30% No. of Pages =1
Duration : 2 Hours No. of Questions = 6
Date of Exam : Saturday, 21/09/2019 (FN)
Note:
1. Please follow all the Instructions to Candidates given on the cover page of the answer book.
2. All parts of a question should be answered consecutively. Each answer should start from a fresh page.
3. Assumptions made if any, should be stated clearly at the beginning of your answer.

Q.1. Describe and compare in one to two pages- [3 x 3 = 9]

(a) Product-focussed strategy and process-focussed strategy.
(b) Activity chart and Process chart.
(c) Value Analysis/Engineering and DFMA.

Q.2. Explain with examples how a company can complete in the market place through superior
operations strategy as compared with superior marketing, human resource, or financial
strategies. [4]

Q.3. Explain Bottleneck operation using diagrams. Give three or more strategies to manage the
bottlenecks. [4]

Q.4. Describe the procedures for using the Factor rating method and the Centre of gravity
method to locate a new facility for manufacturing cars. [4]

Q.5. Explain a) how Labour standards are established using the Time Study method and by the Work
Sampling method, and b) uses of Labour standards. [4]

Q.6. A Pizza store is planning to redesign its layout. The precedence relationship for preparing a pizza
meal is given in the table below. The demand for the pizza is 200 pizzas in an eight hour shift. [5]

(a) Draw precedence diagram of this process.

(b) Given the demand, what is the cycle time?
(c) Suggest an efficient layout and compute efficiency of the process.

Task Description Predecessor Time

(minutes)
A Shape the dough to form the None 2
crust
B Add the pizza sauce A 1
C Add the cheese B 2
D Add the sausage C 0.75
E Add the pepperoni C 1
F Package the pizza D,E 1.5
G Label the package F 0.5

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