PERFORMANCE APPRAISAL FORM 2017-18

Name Emp ID
Designation Department
Date of Joining Date of
Confirmation

A – KRAs and Measurement Criteria

Measure(s) of Completion ( To be filled by Manager : Kindly Tick
Key Tasks (to be filled by Employee)
one option)

Financial / Customer / Process / Org & People Development Achieved Partially Achieved Not Achieved

Check and monitor the guest complaints and ensure that these
complaints are not repeated

Check if the cleaners are working as per procedure

Briefing, Training and mentorship of staff

Check on shortage of amenities at stations and to ensure timely

replenishment of the same, maintain control on stock & wastage

Ensure that Company Grooming standards are maintained at all

times.

Implementation of SOP at station as per company standard

Contribution towards improvement of process and cleaning
standards by way of new ideas

Reasons for Not achieving (if any)assigned tasks:

B – Behavioural Competencies : To be filled by Manager (Kindly Tick one option)

Good Average Poor
Ability to
understand, evaluate
Customer Centricity and respond to both
internal and external
customers
Ability to effectively
contribute in a team,
Team Working good team player,
lead when required
and drive success
Ability to learn
rapidly a variety of
skills and display an
Multi-tasking
attitude of flexibility
to concurrently
display them
Ability to meet
deadlines and
commitment,
exercise internal
Discipline
orderliness to
adhere to policies
and procedures at all
times
Ability to effectively
understand and
Communication respond to
information,
customer feedback,
 and operational
situations for
delivering service
excellence

C - Trainings - to be filled by Appraiser

Required/ Not Required
Training Need Identification
Effective Team Player : Individual Effectiveness
Communication
Personality Development
Leadership Training : Managerial Effectiveness

Warning letters & disciplinary issues during the appraisal

period: Yes/No
Promotion Recommendation (Y / N): Yes/No
New Designation:
Reasons for Promotion Recommendation:
Manager Overall Remarks (if any) :

Signature of Employee : Date :

Signature of Manager : Date :
Signature of Reviewer/HOD : Date :