EMBA– NUST BUSINESS SCHOOL

Change Management- Week 1

Dr. Muhammad Saleem Sumbal
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Outline

• Introduction
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• Course Overview
2

• Course Contents
3

• Q&A
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 COURSE OUTLINE
• 18 weeks semester
• 15 weeks of classes
• Text Book
Hayes, J., “Theory and Practice of Change Management”, 4th Edition,
Palgrave MacMillan, 2014

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 COURSE OUTLINE
• Course Assessment
Final Exam 25% Midterm 15%

Final Project 15% Quizzes (Min 3) 15%

Experiential Exercises (CP) 30%

• Guest Speaker
• Experiential Exercises
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 COURSE ASSIGNMENT
Assignment
• The main assignment/project for the students is to choose a sector (for example IT,
Construction, Manufacturing, Service, Health, Education) and investigate how the change
management took place within a specific organization. The main points that students
need to cover are :
a) Need for change
b) The role of leadership and management
c) The strategies adopted for change
d) The change implementation
e) Issues and challenges encountered during the change process
f) Sustaining the Change
g) Role of organizational culture, power politics etc.
h) Conclusion/ Recommendations and lessons learned from the assignment
• Maximum group of 2 students
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 COURSE ASSIGNMENT
• The deliverables of the assignment include a report (maximum 10 pages – Font
type: Times New Roman, Font size 12, spacing 1.15) and a presentation by the
group. The grading criteria will be according to:
• 10 % report and 5 % presentation
• If the requirements (a-h) are met for the assignment
• The data collection process is explained in detail including the details of the
organization, rationale for selection, details of participants included in the study,
methods used for data collection etc.
• The quality of data collected during the project and how well it is presented in
the report and the presentation?
• The own understanding/viewpoint of the students regarding the assignment.
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 COURSE OUTLINE
• Week by Week breakdown of the course

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 What is Change ?
• Transitioning of (Individuals, Groups/Teams, Organizations) from Current
State to some Desired Future State

• Change Management: In simple words, Process, tools and techniques to

manage the change in order to achieve the desired business outcome(s).
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 Why Change ? Forces/Drivers
• External and Internal Forces

Market Political
Technology
Conditions Forces

Management Managing
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Structure Personnel
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 Should We Go for Change ?
Complexity
Urgency of Change

Resources

Competitive
Environment
Degree of
Support

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 Areas of Change
Strategic

Structural

Process-Oriented

People-Centered
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 Change Metaphors
CALM WATERS White Water Rapids

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Characteristics of Change Capable Organization

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 The Role of Leadership
1. Sensemaking. Making sense of the world and identifying the
opportunities and threats that require attention.
2. Visioning. Identifying a vision of what a more desirable state of affairs
might look like and what needs to be done to move towards this.
3. Sensegiving. Communicating the vision to a wider audience and responding
to feedback as required to win commitment to the change.
4. Aligning. Promoting a shared sense of direction so that people can work
together to achieve the vision.
5. Enabling. Removing obstacles and creating the conditions that empower
others to implement the change.
6. Supporting . Recognizing and responding to the concerns of those
affected by the change.
7. Maintaining momentum and sustaining the change. Showing
commitment and ‘walking the talk’ to keep people focused on the change.

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