Professional Documents
Culture Documents
Best Practices in MFI
Best Practices in MFI
Best practice application occurs at three institutional levels: management, operations and customer
relations. Strategies must be tailored to suit the local environment, however, effective programs all
share a number of common characteristics.
Cover Costs
Know the direct and indirect costs of each component of your microfinance program. The interest
rates and loan fees of sustainable programs recover their operating costs.
Fact Sheet 2