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Hotel Veniz
Technical Training Plan for Jobstart Trainees
SERVICE STAFF – RESTO FRONT OFFICE HOUSEKEEPING
Training Plan 1. To teach skills in the 1. To teach skills in the restaurant using the 4- 1. To teach skills in the restaurant using
Objective: restaurant using the 4-step step method of training (prepare, present, the 4-step method of training
method of training try-out and follow-up). It is a competency (prepare, present, try-out and follow-
(prepare, present, try-out based training applying the buddy system up). It is a competency based training
and follow-up). It is a between the Jobstart Trainee and the applying the buddy system between
competency based training Trainor. the Jobstart Trainee and the Trainor.
applying the buddy system 2. To train the trainee efficiently in the 2. To train the trainee efficiently in the
between the Jobstart restaurant in order for them to learn deliver restaurant in order for them to learn
Trainee and the Trainor. outstanding Q,S, C & V (Quality, Service, deliver outstanding Q,S, C & V
2. To train the trainee Cleanliness & Value). (Quality, Service, Cleanliness & Value).
efficiently in the 3. To be able to produce a well-equipped and 3. To be able to produce a well-
restaurant in order for effective Jobstart trainee who can readily equipped and effective Jobstart
them to learn deliver apply as Front Office Staff in the hotel. trainee who can readily apply as
outstanding Q,S, C & V Housekeeping Staff in the hotel.
(Quality, Service,
Cleanliness & Value).
3. To be able to produce a
well-equipped and
effective Jobstart trainee
who can readily apply as
Service Staff in the
Restaurant.
Training Dining Front Office Housekeeping
Highlights & Kitchen Guest Rooms Guest Rooms
Focus: Common Areas - Lobby, hallways, CR and Common Areas - Lobby, hallways, CR
parking and parking
Target Jobstart Hires
Group: 1 Trainor to 2 Trainees
Duration: Four months
Training Tools: Handbook Handbook Handbook

Restaurant Guidelines Front Office Guidelines Housekeeping Guidelines
Restaurant Forms Front Office Forms Housekeeping Forms
Training Cost:
The total cost of trainer is P_______________________duration of 1 month technical training.
SERVICE STAFF – RESTO

TRAINING SCHEDULE
TRAINING
STATION / TASKS
Activities
1
2
3
4
5
6
7
8
9
10
12
14
16
18
20
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24
26
28
30
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Company a. Company Policies
Orientation b. Purpose Driven Life
c. Restaurant Training
a. Menu
b. SOCs – Lobby, Cleaning the CR
Dining Area c. Attending to the Guest
a. Buddy with a Dining Staff
b. Verification Exam
Kitchen Station a. Station Guidelines, SOCs, Buddy with
Kitchen Staff
Dining or Buddy with Staff
Kitchen Buddy with Staff, Verification/Exam
Front Office
TRAINING SCHEDULE
TRAINING
STATION / TASKS
Activities
1
2
3
4
5
6
7
8
9
10
12
14
16
18
20
22
24
26
28
30
1
11
13
15
17
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21
23
25
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c. Housekeeping Training
a. HK Worksheets
b. SOC on Room Cleaning – cleaning of
Guest Rooms CR, beddings, room set-up, mini-bar
a. Buddy with Room Attendant
b. Verification Exam
Orientation a. FO Guidelines, Tariff, Property
Management System
a. Front Office Reservation
Front Office b. Front Office Reservation
c. Front Office Reservation
House Keeping
TRAINING SCHEDULE
TRAINING
STATION / TASKS
Activities
1
2
3
4
5
6
7
8
9
10
12
14
16
18
20
22
24
26
28
30
1
11
13
15
17
19
21
23
25
27
29
Common Areas a. Detailed Cleaning of Stairs,
lobby, hallways and houses
b. Checklist
c. Verification Exam
d. House Keeping Training – HK
Guidelines
Lobby a. Assisting Guest
b. Security of Area
c. Secondary Tasks of a Guest
Assist
Guest Rooms a. HK Worksheets
b. SOC on room cleaning – cleaning
of CR, beddings, room set-up,
mini-bar
c. Attending to Guest Request
d. Vacant Room Checklist
e. Planned Maintenance Tasks
a. Verification Exam
a. Buddy with Room Attendant
a. Verification Exam
a. Handle own Section
a. Final Verification
Internship for all Sections Day 31 - 120

ANNEX 1 – ESTABLISHMENT TRAINING PLAN
I TRAINING PROPOSAL
JobRef Assignment No. Duties and responsibilities Training Components / Modules

 To produce quality products and maintain high standards  Orientation Crew Guide
001 Service Staff - Resto and procedures, which includes the following  Company Orientation Handbook
responsibilities:  Operational Procedure Sheets
 Follows standard procedure in food handling and  Videos
preparation as indicated in the SOC.  At-A-Glace Reminders
 Shows respect for restaurant equipment by treating  Reato Guides/ Picture SOS’s
 Station Observation Checklist (SOC)
them gently and keeping them clean diligently.
 Performs other staff functions when the need arises.  E- learning training courses/ Training
SOC’s
 To provide and maintain good customer relations, which
includes the following responsibilities:
 Keeps a pleasant and friendly atmosphere at the Resto
 Looks out for any possible problems and does whatever
is necessary to handle any customer complaints to the
satisfaction of the customer. Upon resolution or should
the need arise, he/she should alert the Manager on
Duty of the problem.
 Helps speed up service in his/her station especially
during high volume periods. Helps maintain fun and
exciting atmosphere for customers.
 To provide and maintain good customer relations, which  Orientation Crew Guide
002 Front Office includes the following responsibilities:  Company Orientation Handbook
 Shows respect to all guests at all times  Operational Procedure Sheets
 Maintain Guest Folios and bookings  Videos
 Answers all calls politely and in good manner  At-A-Glace Reminders
 Looks out for any possible problems and does whatever  Front Office Guides/ Picture SOS’s
is necessary to handle any customer complaints to the  Station Observation Checklist (SOC)
satisfaction of the customer. Upon resolution or should  E- learning training courses/ Training
the need arise, he/she should alert the Manager on SOC’s
SOC’s

SOC’s
 To perform and maintain high standards and procedures,  Orientation Crew Guide
003 House keeping which includes the following responsibilities:  Company Orientation Handbook
 Follows standard procedure in housekeeping and  Operational Procedure Sheets
preparation as indicated in the SOC.  Videos
 Performs other staff functions when the need arises.  At-A-Glace Reminders
 Looks out for any possible problems and does whatever  Reato Guides/ Picture SOS’s
is necessary to handle any customer complaints to the  Station Observation Checklist (SOC)
satisfaction of the customer. Upon resolution or should  E- learning training courses/ Training
SOC’s
ESTABLISHMENT TRAINING COST
Item 1 - Training Cost Per Person
Unit Cost Total Cost

Personnel & Materials Basis No.
(in PHP) (in PHP)
Personnel Cost
Training fee on and off floor
(ratio per global standard: Daily Cost x No. of days x 7 trainers 26days Php300 54,600.00
2 trainees, 1 trainer)
Other Costs
Uniform (2 polo shirts, 1 apron, 1 hairnet) One (1) set per trainee 15 1,000 15,000.00
ID Card One (1) set per trainee 15 100 1,500.00
Training module In house training modules for 15 trainees 250.00 3,750.00
Housekeeping; Food and Beverages; Front
Training Assessment 1,000.00 15,000.00
Office for 15 trainees
Training Room/ Venue Rental Four days classroom set up 2,000.00 8,000.00
Office Supplies Subject for breakdown 250.00 3,750.00
Personal Protective Equipment 5 trainees 2,000.00 10,000.00
Cleaning Materials Provide breakdown 5 trainees 1,000.00 5,000.00
TOTAL 116,600.00
Cost per Trainee (15 Trainees) 7,773.33
Item 2 - at Cost Stipend & Training

AMOUNT
COST ITEMS COMPUTATION
(in PhP)
Stipends for Technical Training 15 trainees x 26days x P200 78,000.00
Training Cost See training cost computation 116,600.00
Sub Total – for Acquittal (at Cost) 194,600.00
Item 3 - Administration Cost
Administration Cost 15 trainees x 4 months x 60,000.00

P1,000.00/month
Sub Total Administration Fee 60,000.00
Item 4 – Grand Total Cost
GRAND TOTAL 254,600.00
Prepared by: Reviewed by: Approved by:

PARTNER EMPLOYER RUTH R. RODRIGUEZ EXEQUIEL
RONNIE A. GUZMAN
Chief, Labor Market Information Division OIC-Regional
Director
Bureau of Local Employment DOLE-CAR
LIST OF TRAINEES
SRS ID NAME POSITION TRAINING DURATION
10
11
12
13
14
15

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Hotel Veniz

Technical Training Plan for Jobstart Trainees

SERVICE STAFF – RESTO FRONT OFFICE HOUSEKEEPING

Duration: Four months

Training Tools: Handbook Handbook Handbook

SERVICE STAFF – RESTO

Internship for all Sections Day 31 - 120

JobRef Assignment No. Duties and responsibilities Training Components / Modules

Duty of the problem.

JobRef Assignment No. Duties and responsibilities Training Components / Modules

Item 1 - Training Cost Per Person

Unit Cost Total Cost

Cost per Trainee (15 Trainees) 7,773.33

Item 2 - at Cost Stipend & Training

Stipends for Technical Training 15 trainees x 26days x P200 78,000.00

Training Cost See training cost computation 116,600.00

Sub Total – for Acquittal (at Cost) 194,600.00

Item 3 - Administration Cost

Administration Cost 15 trainees x 4 months x 60,000.00

Item 4 – Grand Total Cost

GRAND TOTAL 254,600.00

Prepared by: Reviewed by: Approved by:

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