Professional Documents
Culture Documents
20 Marfa
20 Marfa
Essay
2. Which three tools do you think are most effective and useful during the
application of change management?
Problem solving
- Since health care providers need to know what to do whenever there are
situations that will somehow affect the system, they must have ability to break
a problem or task into small enough chunks to solve the problem. Problems
exist everywhere, some more complex than others.
Negotiation skills
- Health care providers need to learn how to communicate and interact with fellow
workers in order to apply changes. Good negotiations contribute significantly to
success, as they help them build better relationships among patients.
Gap analysis
- By using gap analysis, it will narrow the gap between the perception and reality,
thus increasing patient satisfaction. It also measures the amount of time, money
and resources needed to fulfill an organization's potential and reach the desired
state.