D 11540 FIFTH SEMESTER B. (Pages : 3) B.A. DEGREE (SUPPLEMENTARY/IMPROVEMENT) EXAMINATION, NOVEMBER 2016 (UG—Ccss) BB VB 09—OPERATIONS MANAGEMENT ‘Time : Three Hours Maximum ; 30 Weightage Part A . Answer all twelve questions. I. Choose the correct answer from brackets : I. 1 In management literature, TQM stands for : 3 (a) Total quality management. (b) Total quantity management. (c) Total quantity maintenance. (d) None of these. refers to the transformation of the state of input into output. (a) Transportation. (b) Alteration. (©) Inspection. (@)_ all ofthese, Frederick Winslow Taylor is called ; (a) Father of operations research. (b) Father of marketing management, (©) Father of financial management, (d) Father of scientific management. 4 Continuous stock taking is a part of : (a) Annual stock taking. (b) Perpetual inventory system. (©) ABC analysis. (4) None of these, Fill in the blanks : 5 6 a is a quantitative record of materials kept in store, _ = i materials and supplies consumed during production. Quality control chart was put forward by is the process of selection of path, which each part of the product will follow. Turn over2 D 11540 Til. State True or False : 9. The business systems are subsystem of large social systems. 10 Design capacity is the lowest rate of output a process or activity can achieve. 11. Customer satisfaction is a key objective of operations management. 12 Assignable variation are based on random causes that we cannot clearly identify. (12 x % = 3 weightage) Part B Answer all questions. Each question carries a weightage of 1. 13 What is PDSA? 14 What is dispatching ? 15 Define ROM? 16 What is maintenance planning ? 17 What is ISO 9000 ? 18 What do you mean by the term system design ? 19 Define Operations Management ? 20 What is product layout ? 21 What do you mean by Batch production ? (9 x 1 = 9 weightag?! Part C Answer any five questions. Each question carries a weightage of 2. 22 23 24 25 26 27 28 ‘What are the various material handling equipments that are commonly used ? Write a short note on continuous production process. ‘Mention the various techniques of work measurement, ‘What do you mean by capacity ? Explain the various types of capacity. ‘What are the sources of quality variations ? : What are the objectives of Quality Control ? ‘What are the various stages in product life-cycle ? (x= 10 We3 D 11540 Part D Answer any two questions. Each question carries a weightage of 4. 29 What do you mean by plant location? What are the general factors to be considered for location of a plant ? 30 Discuss in detail the stages in operation planning and control. 31 What is inventory control ? Explain the need for inventory control ? What are the various methods of inventory control ? (2x 4 = 8 weightage)