EDUCATION

Associate in Business​, Chandler Gilbert Community College

Bachelor of Science,​ Marketing, W.P. Carey School of Business (Arizona State University)

EXPERIENCE
Customer Service Representative, ​State Farm Insurance Company​, (Sept. 2016 – current)
· Constant contact with people over the phone for various reasons (billing, payments,
claims, agent contacts, exc.)
· Places great time crunches to help solve callers’ problems or questions while remaining
remarkable in both voice and help offered.
· Since May 2017, extra services include leading team meetings, preparing and updating
team metric boards, and sitting with and assisting new representatives to better themselves on
the phone.
Sales Representative/Customer Service, ​Banana Republic (Gap Inc.)​, (Feb. 2015 – Mar.
2017)
· Providing help to our customers with information about our product, searching our
website for items not available in store, and assisting whatever needs they may have.
· Answering incoming phone calls from inquiring customers about our product, sending
out and receiving purchases of our products and contacting customers about current items on
sale and finished alterations
Sales Representative, ​Eddie Bauer Inc.​, (Sept. 2014 – Feb. 2015)
· Contact with customers with specific demands about products needed for travel or
upcoming events.
· Learning about and explaining our products to customers in great detail.

SKILLS
Microsoft
Skilled in Microsoft Word, PowerPoint, and Excel
Skilled in searching and understanding Google Chrome, Safari, and Firefox (Mac and Windows)
Languages: Tagalog (Filipino)
Extracurricular Activities
Theatre performer. Primarily performing at The Hale Center Theatre (Gilbert, AZ)

COMMUNITY SERVICE
Humanitarian​ (2012 – 2014)
Served a full-time mission for the Church of Jesus Christ of Latter-Day Saints in Naga,
Philippines.
Consistence service from 6:30am to 10:30pm for both proselyting and labor.
Finance​ (2013 – 2014)
Financial Accountant
Provided assistance to over 230 missionaries, providing money for travel, food, rent, utilities,
and medical.

AWARDS/RECOGNITION
All-Star Awards ​(June – Dec. 2017)
Awarded at State Farm for reaching above and beyond preferred metrics and providing
excellent customer service.

ONLINE PRESENCE
Linkedin​:​ ​https://www.linkedin.com/in/nicholas-gunnell-25b364130