FLX210 AM User EH1508E2 PDF

FLX210 Array Module
User Guide
EH1508-2-E2, Second Edition
Proprietary Rights Notice
This document contains proprietary information of LSI Logic and Storage Technology
Corporation. The information contained herein is not to be used by or disclosed to third
parties without the express written permission of an officer of LSI Logic Corporation or
Storage Technology Corporation. Any product(s) described herein is/are a licensed
product of LSI Logic Corporation and Storage Technology Corporation.
Document Description
Document EH1508-2-E2, Second Edition. August 2004.
This document describes LSI Logic Corporation’s FLX210 Array Module and will remain
the official reference source for all revisions/releases of this product until rescinded by an
update.
Disclaimer
It is the policy of LSI Logic and Storage Technology Corporation to improve products as
new technology, components, software, and firmware become available. We reserve the
right to make changes to any products herein at any time without notice. All features,
functions, and operations described herein may not be marketed in all parts of the world.
In some instances, photographs and figures are of equipment prototypes. Therefore, before
using this document, consult your sales representative or account team for information
that is applicable and current. WE DO NOT ASSUME ANY RESPONSIBILITY OR
LIABILITY FOR THE USE OF ANY PRODUCT(S) DESCRIBED HEREIN EXCEPT
AS EXPRESSLY AGREED TO IN WRITING BY LSI LOGIC.
License Restriction
The purchase or use of an LSI Logic/StorageTek solution does not convey a license under
any patent, copyright, trademark, or other intellectual property right of LSI Logic,
StorageTek, or its third parties.
Copyright Notice
© 2004 LSI Logic Corporation. All rights reserved.
© 2004 Storage Technology Corporation. All rights reserved.
Trademark Acknowledgments
LSI Logic, the LSI Logic logo, StorageTek, the StorageTek logo, and SANtricity Storage
Manager are all trademarks or registered trademarks of LSI Logic Corporation or Storage
Technology Corporation. All other brand and product names may be trademarks of their
respective companies.
Regulatory Compliance Statements
FCC Radio Frequency Interference Statement

This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the Federal Communications Commission (FCC) Rules. These limits are
designed to provide reasonable protection against harmful interference in a commercial
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his own expense.
LSI Logic Corporation is not responsible for any radio or television interference caused by
unauthorized modification of this equipment or the substitution or attachment of connecting cables
and equipment other than those specified by LSI Logic Corporation. It is the user’s responsibility
to correct interference caused by such unauthorized modification, substitution, or attachment.
Laser Products Statement

This equipment has been tested and found to comply with regulations for Class 1 laser product
pursuant to 21 CFR, Section 1040-10. For outside the USA, this equipment has been tested and
found compliant with Class 1 laser product requirements contained in European Normalization
standard EN 60825-1 1994+A11. Class 1 levels of laser radiation are not considered to be
hazardous and are considered safe based upon current medical knowledge. This class includes all
lasers or laser systems which cannot emit levels of optical radiation above the exposure limits for
the eye under any exposure conditions inherent in the design of the laser product.
LSI Logic Corporation is not responsible for any damage or injury caused by unauthorized
modification of this equipment or the substitution or attachment of connecting cables and
equipment other than those specified by LSI Logic Corporation. It is the user’s responsibility to
correct interference caused by such unauthorized modification, substitution, or attachment.
FLX210 Array Module User i

This Class A digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classé A respecte toutes les exigences du
Règlement sure le matèriel brouilleur du Canada.
ii FLX210 Array Module User

Conventions
The following conventions have been used throughout this book.
Definitions of Safety Notices

DANGER indicates an imminently hazardous situation that will result in death or severe
personal injury.
WARNING indicates a potentially hazardous situation that could result in death or severe
personal injury.
CAUTION indicates a potentially hazardous situation that could result in moderate or minor
personal injury.
Definitions of Informational Notices

CAUTION indicates a potentially hazardous situation that could result in data loss (or other
interruption) or equipment damage.
IMPORTANT indicates information or criteria that is necessary to perform a procedure correctly.
NOTE indicates a concept that will be clarified or a maintenance tip that will be presented.
Revision Record
Edition or Revision Date Affected Pages or Remarks
First Edition March 2004 New Book.
Second Edition August 2004 Minor art corrections
Part Number: EH1508-2-E2
FLX210 Array Module User iii

iv FLX210 Array Module User
Contents
Chapter 1: ABOUT THE FLX210 ARRAY MODULE

Array Module Description .......................................................................................................1-2
Controller .................................................................................................................................1-4
Controller Memory .............................................................................................................1-6
Controller Battery ...............................................................................................................1-6
Drives .......................................................................................................................................1-7
Fans ..........................................................................................................................................1-9
Power Supplies .......................................................................................................................1-10
SFP Transceivers and Cables .................................................................................................1-11
Tray ID Switch .......................................................................................................................1-12
Link Rate Switch ....................................................................................................................1-13
Chapter 2: USING THE ARRAY MODULE

Removing and Replacing the Back Cover ...............................................................................2-2
Turning On the Power ..............................................................................................................2-4
Turning Off the Power .............................................................................................................2-6
Responding to the Optional Audible Alarm.............................................................................2-8
Chapter 3: TROUBLESHOOTING AND RECOVERY

Troubleshooting the Array Module..........................................................................................3-2
Unplanned Power Shutdown ....................................................................................................3-6
Restoring Power After an Unplanned Shutdown .....................................................................3-8
Recovering from an Overheated Power Supply .....................................................................3-10
Chapter 4: REPLACING A FAILED COMPONENT

Replacement Parts ....................................................................................................................4-1
Hot Swap ..................................................................................................................................4-1
Controller Configurations ........................................................................................................4-2
Replacing a Controller .............................................................................................................4-3
Tools and Equipment ..........................................................................................................4-3
FLX210 Array Module User v

Order of Procedures ............................................................................................................4-3
Procedure - To Replace a Controller...................................................................................4-4
Procedure - To Install a Battery in the New Controller ......................................................4-8
Procedure - To Manually Change the Firmware Version .................................................4-10
Replacing the Controller Battery ...........................................................................................4-14
Tools and Equipment ........................................................................................................4-14
Procedure...........................................................................................................................4-14
Replacing a Drive ..................................................................................................................4-21
Procedure...........................................................................................................................4-21
Replacing a Controller Fan.....................................................................................................4-24
Procedure...........................................................................................................................4-24
Replacing a Power Supply .....................................................................................................4-27
Tools and Equipment Required.........................................................................................4-27
Procedure...........................................................................................................................4-27
Replacing an SFP Transceiver ...............................................................................................4-30
Procedure...........................................................................................................................4-30
Chapter 5: UPGRADING OR RELOCATING THE ARRAY MODULE

Upgrade Considerations ...........................................................................................................5-2
Adding New Drives.............................................................................................................5-2
Replacing Existing Drives with Greater Capacity Drives...................................................5-2
Adding New Drives to Empty Slots .........................................................................................5-3
Replacing All Drives at the Same Time ...................................................................................5-7
Relocating Drives or Array Modules ................................................................................5-11
vi FLX210 Array Module User

List of Figures

Figure 1-1. Rackmount and Deskside FLX210 Array Module .............................................. 1-3
Figure 1-2. Controller ............................................................................................................. 1-4
Figure 1-3. Controller Lights ................................................................................................. 1-5
Figure 1-4. Drives and Lights ................................................................................................ 1-7
Figure 1-5. Drive Numbering ................................................................................................. 1-8
Figure 1-6. FLX210 Array Module Fans and Airflow ........................................................... 1-9
Figure 1-7. FLX210 Array Module Power Supply .............................................................. 1-10
Figure 1-8. SFP Transceiver and Fiber Optic Cable ............................................................ 1-11
Figure 1-9. Passive Copper FC SFP Cable Connector and Copper Cable ........................... 1-11
Figure 1-10. Tray ID Switch ................................................................................................ 1-12
Figure 1-11. Link Rate Switch ............................................................................................. 1-13
Chapter 2: USING THE ARRAY MODULE

Figure 2-1. Removing and Replacing a Deskside Array Module Back Cover ...................... 2-2
Figure 2-2. Power Switches ................................................................................................... 2-4
Figure 2-3. Alarm Mute Button ............................................................................................. 2-8

Figure 3-1. Lights on Front of a Array Module ..................................................................... 3-3
Figure 3-2. Lights on Back of a Array Module ...................................................................... 3-4
Chapter 4: REPLACING A FAILED COMPONENT

Figure 4-1. Removing Connectors and Cables from the Controller ...................................... 4-5
Figure 4-2. Removing and Replacing a Controller ................................................................ 4-5
Figure 4-3. Controller Lights ................................................................................................. 4-7
Figure 4-4. Removing the Controller Cover (Upside Down View) ....................................... 4-9
Figure 4-5. Installing the Controller Battery ........................................................................ 4-10
Figure 4-6. Removing and Replacing a Drive ..................................................................... 4-11
Figure 4-7. Removing SFP Transceivers and Interface Cables from the Controller ........... 4-15
Figure 4-8. Removing and Replacing a Controller .............................................................. 4-16
FLX210 Array Module User vii

Figure 4-9. Removing the Controller Cover ........................................................................ 4-16
Figure 4-10. Removing the Old Battery ............................................................................... 4-18
Figure 4-11. Controller Lights ............................................................................................. 4-19
Figure 4-12. Removing and Replacing a Drive .................................................................... 4-22
Figure 4-13. Power Switches and Fault Lights .................................................................... 4-25
Figure 4-14. Removing a Fan ............................................................................................... 4-25
Figure 4-15. Removing the Power Supply ........................................................................... 4-28
Figure 4-16. Small Form-factor Pluggable Transceiver ....................................................... 4-31
Figure 4-17. Removing and Installing an SFP Transceiver in a Array Module ................... 4-32
Chapter 5: UPGRADING OR RELOCATING THE ARRAY MODULE

Figure 5-1. Drives and Lights ................................................................................................ 5-4
Figure 5-2. Removing and Installing Drives .......................................................................... 5-5
Figure 5-3. Power Switches ................................................................................................... 5-9
Figure 5-4. Removing and Installing a Drive ......................................................................... 5-9
viii FLX210 Array Module User

List of Tables

Table 1-1. Controller Specifications ..................................................................................... 1-5

Table 3-1. Lights on Front of an Array Module ..................................................................... 3-3
Table 3-2. Lights on Back of a Array Module ....................................................................... 3-4
FLX210 Array Module User ix

x FLX210 Array Module User
About This Book
This book describes the procedure for using the FLX210 array module. It assumes that the
user has a knowledge of basic SAN hardware skills. Users should also understand disk
array, RAID, network, and Fibre Channel technologies. Read the SANtricity Storage
Manager Product Release Notes for any updated information regarding hardware,
software, or firmware products that may not be covered in this document.
Intended Readers
This book is intended for end users, system operators, system administrators, and service
personnel who are responsible for operating, maintaining, troubleshooting, and servicing
the hardware. Readers must be familiar with computer system operation, maintenance,
and repair.
Web Addresses
For web sites related to the products in this publication, please see the Storage System
Product Release Notes.
FLX210 Array Module User xi

xii FLX210 Array Module User
Chapter 1
About the FLX210 Array Module
This chapter provides introductory information about the FLX210 array module and its
basic components including a description, front and back views, and descriptions of
associated components.
FLX210 Array Module User 1-1

About the FLX210 Array Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Array Module Description

The FLX210 array module is a compact unit that provides high-capacity disk storage for
Fibre Channel environments. It is available in single-controller or dual-controller
configurations. It is available in either deskside or rackmount models.
Figure 1-1 shows the front and back of the array module and identifies the following
components:
• Front bezel – Molded frame containing drive and global indicator lights and a mute
button for the optional audible alarm feature
• Drives – Up to fourteen removable disk drives
• Controllers – One or two removable components containing controller boards
• Fans – Two removable components, each containing two cooling fans
• Power supplies – Two removable components containing the power supplies
1-2 FLX210 Array Module User

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1. Bezel
2. Drive
3. Fan
4. Controller
5. Power Supply
1
3
2
4
5
A
B
75114
Figure 1-1 Rackmount and Deskside FLX210 Array Module

Controller
The FLX210 array module supports one or two controllers. Figure 1-2 shows a controller.
Each controller slides into the back of the unit and has cache memory, requiring a
rechargeable battery (refer to “Controller Memory” and “Controller Battery” on page 1-6).
Each controller has at least two labels: a MAC address and a battery label. The battery
label lists the installation and expiration dates for the battery. Figure 1-3 illustrates the
controller lights. When only one controller is installed, the position for the second
controller is covered by a blank panel.
An FLX210 array module may have either a single-controller or a dual-controller
configuration. In single-controller mode, the module has only one controller, which must
be installed in slot A (left/bottom). In dual-controller mode, the module normally has two
controllers but can continue to operate if one of those fails or is removed.
The array module attaches to hosts through fiber optic cables and to drive modules
through fiber optic or copper cables. The array module also supports Ethernet connections
to a host for out-of-band management.
Table 1-1 provides the technical specifications for the controllers.
1. Pull Ring
2. Lever
1 3. Latch
2
73145
Figure 1-2 Controller

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Controller
1. Host Connectors 8. Host Connector 2 Link Indicator Light

2. Ethernet Link Indicator Light 9. Host Connector 2 Speed Indicator Light
3. Ethernet Port 10. Battery Charging/Charged Light
4. Ethernet 100BaseTX Indicator Light 11. Cache Active Light
5. Expansion Port (not available on some 12. Fault Light
models) 13. Drive Link Light (not available on some
6. Host Connector 1 Link Indicator Light models)
7. Host Connector 1 Speed Indicator Light 14. Expansion Port Bypass Light (not available on
some models)
Figure 1-3 Controller Lights
Table 1-1 Controller Specifications
Category Criteria Specification

Memory Processor/cache size Up to 1 GB
2 fiber optic ports per controller
Host port
Interface 1 drive expansion port per controller, fiber optic or

Drive port
copper
1 Ethernet port per controller (for out-of-band
Ethernet
management)
Drive loops 1 loop per controller, 112 drives per loop
Array Support 7 drive modules with 14 drives each (112 total drives
Maximum drives
including those in the array module)
Data Transfer Rates Fibre Channel host Up to 200 MB/sec maximum

Controller Memory
The controller has up to 1 GB of memory for processor memory and data cache. The
processor memory is used to store application data, while the data cache is a buffer used to
store data temporarily during data read and write functions. There is a Cache Active light
on the controller. Figure 1-3 on page 1-5 shows the location of this light. The light is on
steadily when caching is enabled and there is I/O (input/output) activity. If you enabled
caching, and the Cache Active light is off during I/O activity, there may be a cache
memory failure or a battery failure.
NOTE For specific information on controller memory for this model, refer to the Storage
System Product Release Notes.
Controller Battery
Each controller contains a sealed, rechargeable 4-volt, lead acid battery. This battery
provides backup power to cache memory for up to three days in the event of a power loss.
The service life of the battery is two years. You must replace the battery every two years.
The battery replacement procedure is found in “Replacing the Controller Battery” on page
4-14.
The battery performs a self-test at startup and every 25 hours during operation. The battery
will begin recharging automatically, if the test detects a need to do so. The Battery
Charging light on the controller blinks during the startup self-test and when the battery is
charging. Figure 1-3 on page 1-5 shows the location of this light. It is on steadily when the
battery is fully charged and turns off if the battery has failed. Data caching begins at
startup, after the battery completes its self-test.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Drives
Drives
The array module supports up to 14 drives. Figure 1-4 shows a drive in relation to an array
module.
NOTE The drives in your array module may differ slightly in appearance from those
illustrated here. The variation will not affect their function.
1. Drive Handle
2. Active Light
3. Fault Light
Figure 1-4 Drives and Lights
The physical locations of the drives are numbered 1 through 14, from left to right (or
bottom to top). Figure 1-5 on page 1-8 shows the drive numbering for deskside and
rackmount configurations. When a drive is installed, the drive Tray ID/Slot designation is
set automatically.

Figure 1-5 Drive Numbering

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Fans
The array module has two removable fan components, each containing two fans. Figure 1-
6 shows a fan component, and the location of fans in an array module. The four fans
circulate air inside the array module by pulling air in through the vents on the front of the
enclosure and pushing air out of the vents on the back of each fan. The fans provide
redundant cooling. If one of the fans in either component fails, the remaining fans will
continue to provide sufficient cooling to operate the array module.
1. Fan Component
2. Knob
73026 3. Fan Fault Light
4. Latch
5. Fans
1
5
2
3
73116
Figure 1-6 FLX210 Array Module Fans and Airflow

Power Supplies
The FLX210 array module contains two power supplies that are housed in removable
components. Figure 1-7 shows a power supply and the location of power supplies in an
array module. The left and right power supplies differ in the position of their locking
levers. The ring on each lever is oriented toward the outside of the cabinet. A power
supply may be moved from one position to the other, but you must first reverse its locking
lever. Power supplies convert incoming AC power to DC power. If one of the power
supplies is turned off or malfunctions, the other can maintain electrical power to the array
module.
2
3
4
5
A B
1. Lock Lever
2. Power Connector
3. Power Switch
75118
4. Power Supply Power Light
5. Power Supply Fault Light
6 6. Power Supply
Figure 1-7 FLX210 Array Module Power Supply

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SFP Transceivers and Cables
SFP Transceivers and Cables

Either copper or fiber optic interface cables can be used with the FLX210 array module. A
Small Form-factor Pluggable (SFP) transceiver must be installed in each interface
connector on the controller where a fiber optic cable is to be installed. Figure 1-8 shows an
SFP in relation to a fiber optic cable. Copper interface cables may be used only for drive
expansion. Figure 1-9 shows a copper cable with a passive copper SFP.
NOTE The SFP transceiver shown here may look different from those shipped with your
unit. The differences will not affect the performance of the transceivers.
1. SFP Transceiver
2. Fiber Optical Cable
Figure 1-8 SFP Transceiver and Fiber Optic Cable
1. Copper Cable
2. Passive Copper FC SFP
Figure 1-9 Passive Copper FC SFP Cable Connector and Copper Cable

Tray ID Switch
IMPORTANT Each module must have a unique Tray ID.
Figure 1-10 shows the location of the Tray ID switch between the power supplies. The
settings for each digit (X10 and X1) in the Tray ID range from 0 through 7. Recommended
unique ID numbers range from 00 through 77.
1. Tray ID Switch
Figure 1-10 Tray ID Switch

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Link Rate Switch
Link Rate Switch

Figure 1-11 shows the location of the link rate switch between the power supplies. This
switch allows the user to select a data transfer rate of 1 Gb/s or 2 Gb/s. However, the link
rate on the controller defaults to 2 Gb/s, so this switch is not active. The switch is present
to support conversion of the unit to a drive module.
1. Switch Cover
2. Screw
3. Link Rate Switch
4. 2 Gb Link Rate Light
On = 2 Gb/s, Off = 1 Gb/s
Figure 1-11 Link Rate Switch


Chapter 2
Using the Array Module
This chapter provides procedural information about the array module. Procedures in the
chapter include general operating tasks, such as removing and replacing the front cover,
turning the power on and off, and using the optional audible alarm. The procedures are for
modules that are installed and operational.

Using the Array Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and Replacing the Back Cover
CAUTION Potential damage to cables. Bending cables or pinching them between the
deskside array module and back cover can cause damage to the cables or
degraded performance. To avoid damage, carefully route cables through the
cable opening in the bottom of the back cover.
Back covers are available only on deskside array modules. If you have a rackmount array
module, you must open or remove the hinged door or removable access panel of the
rackmount cabinet. Removing the back cover allows you to access the cables, the array
module components, and the indicator lights. Figure 2-1 shows how to remove and replace
the back cover.
1 Remove the back cover.
a Push the back cover up from the bottom.
b Pull the cover away from the deskside array module.
Figure 2-1 Removing and Replacing a Deskside Array Module Back Cover

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing and Replacing the Back Cover
2 Replace the back cover.

a Hold the back cover next to the back of the array module, and carefully route all
of the cables through the opening at the bottom of the cover.
If the opening is not large enough for all the cabling, route some of the cables
through the gap between the bottom of the array module and the floor.
b Align the tabs on the cover with the tab openings in the array module, and then
push the cover onto the array module until it snaps into place.
End Of Procedure

Turning On the Power

Use the following procedure to turn on power to one or more array modules or drive
modules after a normal shutdown.
1 Remove the back cover, if needed.
CAUTION Potential damage to drives and data loss. Turning the power to an drive
module off and on without waiting for the disk drives to spin down can
damage the drives and may cause data loss. Always wait at least 30 seconds
between the time you turn off the power and the time you turn it on again.
2 Turn on both power switches on the back of each drive module connected to the array
module.
3 Turn on both power switches on the back of the array module. Figure 2-2 shows the
location of a power switch on a power supply.
An array module may take up to 30 seconds to power up and 10 minutes for the
controller battery to complete its self-test. During this time, the Battery Charging light
blinks intermittently.
4 Wait for the array module to power up and for all the green and amber lights on the
array module to stop blinking.
A B
1. Power Connector
2. Power Switch
73077
3. Battery Status Light
1 2
Figure 2-2 Power Switches

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5 To determine the status of all the modules and their components in the disk subsystem,
complete the following steps.
a Note the status of the lights on each module.
Green lights indicate a normal status; amber lights indicate a fault.
b Open the Array Management Window for the disk subsystem.
c Select the appropriate component button for each module in the Physical View of
the Array Management Window to view the status of its components.
6 Are there only green lights on each module, and is the status Optimal for all the
module components?
• Yes – Go to step 8.
• No – Go to step 7.
7 To diagnose and correct the fault, complete the following steps.
a Select the Recovery Guru toolbar button in the Array Management Window to run
the Recovery Guru.
b Complete the recovery procedure.
If the Recovery Guru directs you to replace a failed component, use the individual
lights on the modules to locate the specific failed component. For more
information on indicator light locations and status, refer to Figure 3-1 on page 3-3
and Table 3-1 on page 3-3 and to Figure 3-2 on page 3-4 and Table 3-2 on page 3-
4. For more information on troubleshooting array modules, refer to Chapter 3,
“Troubleshooting and Recovery.”
c When the recovery procedure is completed, select Recheck in the Recovery Guru.
This will rerun the Recovery Guru to ensure the problem has been fixed.
d If the problem has not been fixed, contact technical support.
8 Replace the cover, if needed.
End Of Procedure

Turning Off the Power

Array modules and drive modules are designed to be powered on continuously, 24 hours a
day. After you turn on the power, it should remain on except during certain upgrade and
service procedures.
Use the following procedure to turn off power to one or more array modules and drive
modules as part of a normal shutdown procedure.
CAUTION Potential data corruption. Turning off the power when the amber fault lights
are on might cause data corruption. To prevent data corruption, always check
for faults, and correct all problems before you turn off the power.
2 To determine the status of all modules and their components in the disk subsystem,
a Note the status of the lights on the modules.
3 Are there only green lights on all the modules, and is the status Optimal on all the
module components?
the Recovery Guru.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Turning Off the Power
5 Stop all I/O activity to the disk subsystem.

6 Check the back of the array module, and verify that the Cache Active light is off (not
blinking).
If this light is blinking, data is being written to or from cache. If it is on steadily, the
cache battery is enabled, and there is data in cache. Wait for the data to clear from
cache memory before turning off the power. Refer to the Array Management Window
online help for information on cache memory protection and settings.
7 Check the lights on the attached array modules or drive modules, and verify that all
drive Active lights are on steadily (not blinking).
If one or more lights are blinking, data is being written to or from the disks. Wait for
all Active lights to stop blinking.
8 Turn off both power switches on the back of each array module. Figure 2-2 on page 2-
4 shows the location of a power switch on a power supply.
9 Turn off both power switches on the back of each drive module.
End Of Procedure

Responding to the Optional Audible Alarm

This section contains instructions for using the warning system on the array module. The
warning system is an audible alarm feature that is available on most models.
If your array module has this feature, you will see a Mute button on the front bezel next to
the Power and Global Fault lights. Figure 2-3 shows the location of the mute button.
The alarm sounds and the Global Fault light turns on when one of the following
conditions occurs:
• A hardware malfunction in an array module – This includes overheating conditions,
missing fans, or component failures (controllers, power supplies, or fans).
• A transmission failure – This includes I/O transmission problems with the Small
Form-factor Pluggable (SFP) transceivers or passive copper FC SFP cable connectors.
The alarm does not affect the operation of the array module indicator lights or its ability to
report errors back to the host.
1. Global Power
2. Global Fault
3. Mute Button
Figure 2-3 Alarm Mute Button
Use the following procedure to mute the alarm and to identify the problem that caused the
alarm to sound.
1 Locate the array module that has the alarm sounding and the Global Fault light on and
amber.
2 Press the Mute button to mute the alarm for the current fault.
If another fault occurs, the alarm will sound again.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Responding to the Optional Audible Alarm
4 To determine the status of all of the modules and their components in the disk
subsystem, complete the following steps.
a Note the status of the lights on each module.
5 Are there only green lights on all the modules, and is the status Optimal on all the
module components?
a Yes – Go to step 7.
b No – Go to step 6.
the Recovery Guru.
End Of Procedure


Chapter 3
Troubleshooting and Recovery
This chapter presents procedures for diagnosing and correcting array module problems.
These procedures include locating failed components (such as controllers, fans, drives,
and power supplies), restoring power after an unplanned power shutdown, and recovering
from a power supply shutdown.

Troubleshooting and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting the Array Module

The storage management software provides the best way to monitor the array module,
diagnose problems, and recover from failures. You should run the storage management
software continuously and check the status of the disk subsystem frequently.
Use the following procedure to check the status of and to identify problems with the array
module. If there is a problem, use the storage management software and the lights on the
array module to help locate a specific failed component.
1 Open the Array Management Window for this disk subsystem.
2 Select the component button for each module in this array. View the status of all
components. In normal operations, all modules should have a status of Optimal.
3 Do any components have a status other than Optimal (for example, Needs Attention)?
• No – All components are Optimal. Go to step 5.
4 Select the Recovery Guru toolbar button. Perform the procedure in the Recovery Guru
to correct the problem. The Recovery Guru may direct you to replace the failed
component. If so, go to step 7.
5 Check the lights on the array module. Green lights indicate a normal status; amber
lights indicate a fault.
6 Are any amber lights on?
• No – If you are still experiencing a problem with the disk subsystem, go to step 9.
Otherwise, you are finished with this procedure.
7 Remove covers, and mute the alarm, if needed.
8 Check all the lights on the array module.
For information on using individual lights to locate the failed component, refer to
Figure 3-1 and Table 3-1 and to Figure 3-2 on page 3-4 and Table 3-2 on page 3-4 for
information on using individual lights to locate the failed component. The lighting
patterns described in the tables assume that all connectors are plugged in. Go to the
page indicated in the table, and perform the procedure to replace the failed
component.
9 If you are still experiencing a problem with this disk subsystem, create, save, and print
a disk subsystem profile. This information may be helpful when troubleshooting disk
subsystem problems. Call technical support for assistance.
End Of Procedure

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting the Array Module
Figure 3-1 Lights on Front of a Array Module
The lighting patterns described in the following table assumes that all connectors are plugged
in.
Table 3-1 Lights on Front of an Array Module
Location Indicator Color Normal Status Problem Status Procedure

1 Drive Active Green On steadily - no data is Off “Replacing a
being processed Drive” on page 4-
Flashing - data is being 21
processed
2 Drive Fault Amber Off On steadily
Flashing - drive,
volume, or disk
subsystem locate
function
3 Global Power Green On Off “Restoring Power
After an
Unplanned
Shutdown” on
page 3-8
4 Global Fault Amber Off On Recovery Guru
procedure

Figure 3-2 Lights on Back of a Array Module
The lighting patterns described in the following table assumes that all connectors are
plugged in.
Table 3-2 Lights on Back of a Array Module
Problem
Location Component/Light Color Normal Status Procedure
Status
Controller
Host Connector 1
1 Green On Off
Link Indicator
On - 2 Gb/s data rate
Host Connector 1 from host detected
2 Green Not Applicable “Replacing
Speed Indicator Off - 1 Gb/s data rate
from host detected a
Controller
Host Connector 2 ” on page
3 Green On Off
Link Indicator 4-3
On - 2 Gb/s data rate
Host Connector 2 from host detected
4 Green Not Applicable
Speed Indicator Off - 1 Gb/s data rate
from host detected
On - Connection active
5 Ethernet link indicator Green Off - Connection not Not Applicable
active
Not
On - 100BaseTX Applicable
Ethernet 100BaseTX connection
6 Green Not Applicable
indicator Off - 10BaseT (or not
active)
On - battery charged
Battery Charging/
7 Green Flashing - battery Off page 4-14
Charged
charging

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting the Array Module
Table 3-2 Lights on Back of a Array Module (continued)
Problem
Status
Off (if cache
8 Cache Active Green On
enabled)
9 Fault Amber Off On
page 4-3
10 Drive Link Green On Off
Expansion Port
11 Amber Off On
Bypass
Fan
12 Fan Fault Amber Off On page 4-24
Power Supply
13 Power Supply Power Green On Off
page 4-27
14 Power Supply Fault Amber Off On
Link Rate
15 2 Gb/s Link Rate Green On Not Applicable page 1-13
On - Tray ID is
16 Tray ID Conflict Amber Off page 1-12
incorrect
Problem
Status

Unplanned Power Shutdown

Array modules and drive modules are designed to be powered on continuously, 24 hours a
day. The following situations may require you to turn off the power to all of the array
modules or drive modules quickly:
• A power failure or emergency because of fire, flood, extreme weather conditions, or
other hazardous circumstances
• A power supply shutdown because of overheating
Use the following procedure to turn off power to all modules in a disk subsystem during
an unplanned event.
CAUTION Potential data corruption. An abrupt power loss to modules in the disk
subsystem can cause data corruption, especially if the power loss occurs while
data is being downloaded to cache or written to disk.
Data corruption can also occur if you turn off power when a Fault light is on.
Always check for and correct all faults before turning off the power. If a
sudden power failure causes data corruption, contact technical support.
2 To determine the status of all the modules and their components in the disk subsystem,
a Note the status of the lights on the modules.
the Array Management Window to view the status of all its components.
3 Are there only green lights on all of the modules, and is the status Optimal on all the
module components?
the Recovery Guru.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unplanned Power Shutdown
4.
5 Stop all I/O activity to the disk subsystem.
6 Check the back of the array module to verify that the Cache Active light is off (not
blinking).
If this light is blinking, data is being written to or from cache. If it is on steadily, the
cache battery is enabled and there is data in cache. Wait for the data to clear from
cache memory before turning off the power. For information on cache memory
protection and settings, refer to the Array Management Window online help.
7 Check the lights on the front of the array module and any attached drive modules to
verify that all drive Active lights are on steadily (not blinking).
If one or more lights are blinking, data is being written to or from the disks. Wait for
all Active lights to stop blinking.
CAUTION Potential data loss or corruption. Resetting circuit breakers after an

unplanned power shutdown before turning off the attached array module and
drive module power switches may cause potential data loss or corruption.
Ensure that all module power switches are turned off before resetting the
circuit breakers. Perform the normal procedure to turn the power back on.
8 Are you using the main circuit breakers in a rackmount cabinet to shut down the disk
subsystem?
• Yes – Turn off the main circuit breakers in the cabinet, and then turn off all of the
power switches on all modules in the cabinet. The power to all the modules is now
turned off, and this procedure is completed.
9 Turn off both power switches on the back of the array module.
10 Turn off both power switches on the back of each drive module.
End Of Procedure

Restoring Power After an Unplanned Shutdown
WARNING Risk of severe electrical shock. Never turn on the power to any equipment if
there is evidence of fire, water, or structural damage. Doing so may cause
severe electrical shock.
After the unplanned event is over or power is restored to the building, always check all the
equipment for physical damage before restoring power. Use the following procedure to
turn on the array modules and drive modules.
Refer to “Unplanned Power Shutdown” on page 3-6 for the procedure to turn off power to
all modules in the disk subsystem in an unplanned event.
2 Is there any evidence of damage to any of the components or cables?
• Yes – Do not continue with this procedure if you find any evidence of damage. Call
the factory or appropriate service organization for assistance. Depending on the
current service agreements, you may need to return the equipment to the factory or
local service center for repair.
CAUTION Potential data loss or corruption. After an unplanned power shutdown, if

you reset circuit breakers before turning off the attached array module and
drive module power switches, you may cause data loss or corruption. Ensure
that all module power switches are turned off before resetting the circuit
breakers. Perform the normal procedure to turn the power back on.
3 Are the main circuit breakers in the cabinet turned off?

4 Verify that both power switches on all attached array modules and drive modules in
the cabinet are turned off.
5 Turn on the main circuit breakers in the cabinet.
6 Turn on both power switches on the back of each drive module.
7 Turn on both power switches on the back of the array module.
An array module may take up to 30 seconds to power up and up to 10 minutes for its
battery to complete a self-test. During this time, the Battery Charging light on the
module will blink intermittently.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restoring Power After an Unplanned Shutdown
a Note the status of the indicator lights on the modules.
c Select the appropriate components button for each module in the Physical View of
9 Are there only green lights on the modules, and is the status Optimal on all of the
module components?
the Recovery Guru.
4.
c When the procedure is completed, select Recheck in the Recovery Guru. This will
rerun the Recovery Guru to ensure the problem has been fixed.
End Of Procedure

Recovering from an Overheated Power Supply

Each array module or drive module contains two power supplies. Each power supply
contains a built-in temperature sensor designed to prevent the power supply from
overheating. Under normal operating conditions, with an ambient air temperature range of
5º C to 40º C (40º F to 104º F), the cooling fans for the array module or drive module will
maintain a proper operating temperature inside the module.
Several factors can result in overheating of a power supply:
• Unusually high room temperature
• Fan failures
• Defective circuitry in the power supply
• Blocked air vents
• Failures in other devices installed in the cabinet
If the internal temperature rises above 70º C (158º F), one or both power supplies shut
down automatically. If one power supply shuts down, the storage management software
will display a Needs Attention status in the Array Management Window. If a common
environmental stress causes both power supplies to shut down, the array module or drive
module will shut down, and the storage management software will display an
Unresponsive status in the Array Management Window. If event monitoring is enabled
and event notification is configured, the software will also issue critical event
notifications.
CAUTION Risk of damage because of overheating. Extreme temperatures can damage

disk drives, controllers, and other sensitive components. Power supplies
will automatically shut down when air temperature inside the cabinet reaches
70o C (158o F) or above. If the air temperature inside a cabinet is hot
enough to cause power supplies to shut down, there is a serious problem in
the cabinet.
1 Do whatever is necessary to alleviate the overheating problem. For example, you may:
• Remove all panels from the cabinet immediately.
• Use external fans to cool the area.
• Use the normal procedure to shut down power to the array modules or drive
modules.
2 Wait until the ambient air temperature around the array modules or drive modules
cools to below 40º C (104º F).
3 Turn on both power switches on the back of each drive module.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recovering from an Overheated Power Supply
4 Turn on both power switches on the back of the array module.

An array module may take up to 30 seconds to power up and up to 10 minutes for its
battery to complete a self-test. During this time, the green and amber lights on the
modules will blink intermittently.
a Note the status of the indicator lights on the modules.
c Select the appropriate components button for each module in the Physical View of
6 Are there only green lights on all of the modules, and is the status Optimal on all the
module components?
the Recovery Guru.
4.
c When the procedure is completed, select Recheck in the Recovery Guru. This will
End Of Procedure


Chapter 4
Replacing a Failed Component
This chapter lists replacement parts and procedures to replace failed components such as
controllers, controllers batteries, fans, SFP transceivers, power supplies, and drives.
Replacement Parts
Field-replaceable parts are listed below. To order parts, contact your local service center or
technical support.
• Controllers
• Drives
• Power supplies
• Fans
• Small Form-factor Pluggable (SFP) transceivers
• Interface cables (copper and/or fiber optic)
• Ethernet cables
Hot Swap
The term hot swap refers to the ability to remove and replace a component of the array
module while it is processing I/Os. In an array module that uses dual-controller
configuration, all of the components are redundant with the exception of the midplane
circuit board. If any one of these redundant components fails, and the array has been
configured for data redundancy, the component can be replaced without powering off the
array module and without interruption of data processing.
In an array module that uses the single-controller configuration, the controller cannot be
replaced without powering off the array module, which will interrupt data processing.

Replacing a Failed Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Controller Configurations
The procedure for replacing a failed controller is different for single-controller or dual-
controller configurations. If a controller in a dual-controller configuration fails, you can
replace the failed controller without interrupting data processing. The system will
automatically update the firmware for the new controller to match the configuration
database.
If the controller in a single-controller configuration fails, you may need to manually
update the firmware level to match the configuration database. If the firmware level of the
new controller matches the configuration database, the system will boot normally after
you install the new controller. If the firmware level does not match the database, the
system will reach a stop state in the boot process. You may not be able to determine the
firmware level of a replacement controller in advance.
The procedures given in this chapter for replacing a controller in a single-controller array
module include the steps for manually updating the firmware of the controller, if
necessary.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing a Controller
Replacing a Controller
Use the following procedure to replace a controller in an array module. In a dual-
controller configuration you can hot swap one controller while the other is still active. The
figures in this procedure show the dual-controller configuration. If your array module has
a single-controller configuration, controller slot B will have a cover rather than the second
controller as shown in these figures.
IMPORTANT To provide full functionality in a dual-controller configuration, the two

controllers must have the same memory capacity. Although two controllers
with different memory capacities can be paired in an array module, the
mismatch will cause some functions to be disabled (e.g., the cache
mirroring function).
Tools and Equipment

• Antistatic protection
• #2 Phillips screwdrivers
• Flat blade screwdriver
• Replacement controller
Order of Procedures
This section contains the main procedure to replace a controller, and two additional
procedures:
• To Install a Battery in the New Controller
If the new controller does not already have a battery installed, use this procedure to
install one. The procedure includes options for installing a new battery in the new
controller, or reusing the battery from the failed controller.
• To Manually Update the Firmware Level
If the controller in a single-controller configuration has failed, you may need to use
this procedure to manually update the firmware level of the new controller to
match your configuration database.
Always start with the main procedure to replace a controller. Decision points in that
procedure will guide you to the additional procedures, if they are needed. The additional
procedures are not self-contained. Do not perform them without first having completed the
preliminary steps in the main procedure. Both additional procedures require you to return
to the main procedure to perform steps to complete the installation.

Procedure - To Replace a Controller

1 If possible, use the storage management software to create, save, and print a new disk
subsystem profile.
2 Is your array module a single-controller configuration?
3 Did the Recovery Guru direct you to replace a failed controller?
• No – Run the Recovery Guru to identify the failed component.
4 Mute the alarm, and remove the back cover, if needed.
CAUTION Electrostatic discharge can damage sensitive components. Touching

the array module or its components without using a proper ground may
damage the equipment. To avoid damage, use proper antistatic protection
while handling any components.
5 Put on antistatic protection.

6 Unpack the new controller.
Set the new controller on a dry, level surface near the array module. Save all packing
materials in case you need to return the controller.
7 Locate the failed controller by checking the Fault lights. If a fault is detected, the light
will be on and amber. Figure 4-1 shows the location of the controller fault light.
CAUTION Potential damage to fiber optic cables. Fiber optic cables are fragile.
Bending, twisting, folding, or pinching fiber optic cables can cause
damage to the cables, degraded performance, or data loss. To prevent
damage, do not twist, fold, pinch, or step on the cables. Do not bend the
cables in less than a two-inch radius.
8 Label each attached interface cable from the failed controller so that you will be able
to reconnect them correctly to the new controller. Then disconnect each attached
interface cable from the failed controller including the SFP transceivers. Figure 4-1
shows these cable connections.

1. Fiber Optic Cable

2. SFP Transceiver
3. Host Connectors
4. Ethernet Port
5. Ethernet Cable
7. Expansion Port
8. Drive Link Light
9. Expansion Port Bypass
Light
Figure 4-1 Removing Connectors and Cables from the Controller
9 Remove the failed controller. Figure 4-2 illustrates how to remove a controller.
a Push down on the latch.
b Open the levers.
c Pull the controller out of the array module.
1
2
1. Pull Ring
2. Lever
73145
3. Latch
Figure 4-2 Removing and Replacing a Controller

10 Is the battery installed in the replacement controller?

• No – Go to Procedure - To Install a Battery in the New Controller on page 4-8.
11 Record the MAC address from the new controller. This information will be needed in
step 14.
12 Slide the replacement controller all the way into the empty slot, and lock the levers
into place. Figure 4-2 on page 4-5 illustrates how to insert a controller.
13 Reconnect all host interface cables and all drive interface cablesincluding the SFP
transceivers, to their original locations. Figure 4-1 on page 4-5 shows the locations of
these connections.
14 If necessary, change the BOOTP server configuration to the MAC address you
recorded in step 11. Appendix B in the Storage System Planning Guide for SANtricity
Storage Manager 8.42, contains procedures for setting up BOOTP service in different
operating system environments. Refer to that document if you need to configure the
service.
15 Figure 4-3 shows the locations of indicator lights. Observe the indicator lights on the
drives and controller to determine one of the following conditions.
• Normal Reboot (single- and dual-controller configurations) – The lights should
flash intermittently for about 60 seconds (or possibly longer). After that, you are
able to discover the new controller through the SANtricity Storage Manager
Enterprise Management Window.
• Stop State (single-controller configuration only) - Lights flash for just a few
seconds, then stop. After that, you are not able to discover the new controller
through the SANtricity Storage Manager Enterprise Management Window. This
indicates a mismatch between the controller firmware level and the level stored in
the configuration database.
16 Did your single-controller system enter a stop state?
• Yes – Go to Procedure - To Manually Change the Firmware Version on page 4-
10
CAUTION Potential data loss. If the battery age is not set correctly, you may not be
notified to change the battery at the correct time, and data loss could
occur. Contact technical support if the battery age is mistakenly reset.

IMPORTANT During the Recovery Guru procedures, you will be asked to reset the
battery age to zero for the battery and controller you just installed. If
you used the battery from the failed controller, do not reset the age. If
you installed a new battery, be sure that you reset the age for the battery
in the replacement controller. The software may display a message
indicating that the battery in the new controller has failed or is nearing
its expiration date. This message will disappear after you reset the
battery age and the battery is fully charged.
17 Complete any remaining Recovery Guru procedures for controller replacement, if

needed.
18 Proceed to one of the following pages, based on the Host Link, Drive Link, and Fault
light status. (Figure 4-3 shows the locations of these lights.)
• All Link lights are on and the Fault light is off – Go to step 20 on page 4-8.
• All Link lights are off or the Fault light is on – Check whether the controller has
been installed correctly. Reinstall the controller if necessary. Go to step 19.
19 Did this correct the problem?
• Yes – Go to step 20 on page 4-8.
• No – If the problem has not been fixed, contact technical support.
1. Host Connectors 10. Battery Charging/Charged Light

2. Ethernet Link Indicator Light 11. Cache Active Light
3. Ethernet Port 12. Fault Light
4. Ethernet 100BaseTX Indicator Light 13. Drive Link Light
5. Expansion Port 14. Expansion Port Bypass Light
6. Host Connector 1 Link Indicator Light
7. Host Connector 1 Speed Indicator Light

20 Remove the antistatic protection, and replace the back cover, if needed.
21 Check the status of all modules in the disk subsystem.
22 Do any components have a Needs Attention status?
• Yes – Select the Recovery Guru toolbar button in the Array Management Window
and complete the recovery procedure. If the problem has not been fixed, contact
technical support.
23 Create, save, and print a new disk subsystem profile.
End Of Procedure
Procedure - To Install a Battery in the New Controller

Use this procedure only in conjunction with the Procedure - To Replace a Controller on
page 4-4. If you only need to replace a controller battery, see the Procedure - To Install a
Battery in the New Controller on page 4-8.
IMPORTANT This procedure is not self-contained. It should be performed only as

directed by the main procedure in “Procedure - To Replace a Controller” on
page 4-4. At the end of this procedure, you must return to the that main
procedure to complete additional steps.
If the battery in the failed controller is still viable, you have the option of using this
battery in the replacement controller. The procedure in step 2 through step 9 includes
instructions for removing the battery from the old controller, as well as installing it in
the replacement controller. Use the same procedure on both controllers to gain access
to the battery compartments. Figure 4-5 on page 4-10 illustrates how to access a
controller battery
1 Are you using the battery from the old controller?
• No – Unpack the new battery. Perform step 2 through step 4 on the replacement
controller only; then go to step 6.
• Yes – Perform step 2 through step 4 on both controllers, and remove the battery
from the failed controller. You may need to hold the CRU close above a flat surface
and allow the battery to fall out. Do not let the battery pull on the battery harness.
Go to step 5.
2 With the controller turned upside down, remove the screws that hold on the controller
cover. Figure 4-4 shows the locations of these screws.

1. Cover
Figure 4-4 Removing the Controller Cover (Upside Down View)
3 Remove the controller cover.

4 Remove the battery bracket by removing the single screw securing it, sliding the
bracket sideways to clear the lugs, and then lifting it up.
5 Disconnect the battery harness on the battery from the connector on the controller
board.
6 Connect the battery harness on the battery you are using to the connector on the
controller board in the replacement controller. Align the battery harness tab with the
catch on the connector.
7 Position the battery inside the replacement controller cover, and reinstall the batter
bracket.
8 Replace the controller cover.
9 Secure the screws.

1. Battery Bracket
2. Battery
3. Controller Cover
4. Battery Harness
5. Controller Board
Figure 4-5 Installing the Controller Battery
10 Update the following information on the new battery label, and attach it to the
replacement controller:
• Date of Installation – Enter today’s date.
• Replacement Date – If a new battery is used, enter the date two years from now. If
the battery from the old controller is used, copy the date from the battery label on
the old controller.
11 Return to step 11 on page 4-6.
Procedure - To Manually Change the Firmware Version
IMPORTANT This procedure is not self-contained. Perform this procedure only when
directed to do so in “Procedure - To Replace a Controller” on page 4-4.
At the end of this procedure, you must return to the main procedure to
complete additional steps.
You will need the most recent printout of your disk subsystem profile to perform this
procedure. If you do not have a printout available, contact technical support to determine
the controller firmware and NVSRAM version numbers recorded in your disk subsystem
profile.

Be sure that the BOOTP server configuration includes the MAC address you recorded for
the new controller. Refer to step 11 in “Procedure - To Replace a Controller” on page 4-4.
1 Use the procedure described in “Turning Off the Power” on page 2-6 to power off the
array module and any attached expansion enclosures.
2 Label each cable between the controller and any attached drive modules so that you
can reconnect them correctly; then disconnect any attached drive modules from the
array module.
3 Label each of the drives in the array module according to its location in the array
module (1 - 14) so that you can reinstall them correctly.
CAUTION Potential damage to drives. Bumping disk drives against another surface
can damage the drive mechanism or connectors. To avoid damage when
removing or installing a drive, always place your hand under the drive to
support its weight.
4 Remove each drive from the array module (not from any drive modules) by lifting the
drive lever and pulling out the drive. Figure 4-6 illustrates removing a drive.
1. Drive Handle
2. Drive
Figure 4-6 Removing and Replacing a Drive

5 Use the procedure described in “Turning On the Power” on page 2-4 to power on the
array module.
6 Use the SANtricity Storage Manager Enterprise Management Window (EMW) to
remove the old disk subsystem from the management domain.
7 Use the EMW to add the new controller to the management domain using the IP
address assigned to the new controller by the IP server.
The disk subsystem will appear in the EMW as Disk Subsystem Unnamed and the
storage space is not available (greyed out).
8 Use the SANtricity Storage Manager Array Management Window (AMW) to change
the NSVRAM of the new controller to match the version number stored in your disk
subsystem profile. (Refer to your printout.)
After 15-20 minutes, the AMW reports a download failure. Click OK to ignore the
error warning and instructions and proceed with step 9.
9 Use the EMW to remove the disk subsystem from the management domain and again
add the new controller using the IP address assigned to it by the IP server.
10 Use the AMW to download firmware to the new controller to match the version
number shown in your disk subsystem profile. (Refer to your printout.)
After 15-20 minutes, the AMW reports a download failure. Click OK to ignore the
error warning and instructions and proceed with step 11.
11 Use the EMW to remove the disk subsystem from the management domain, and again
add the new controller using the IP address assigned to the new controller by the IP
server.
12 View the disk subsystem profile and confirm that the NVSRAM and controller
firmware versions match the versions shown in your disk subsystem profile printout.
13 Use the EMW to remove the disk subsystem from the management domain.
14 Use the procedure described in “Turning Off the Power” on page 2-6 to power off the
array module.
15 Reinstall each drive in the slot from which it was removed.
Using one complete motion, slide each drive all the way into the empty slot, and close
the drive lever.
16 Reconnect all of the drive modules you disconnected in step 2 on page 4-11.
17 Power on all attached drive modules, then power on the array module, using the
procedure described in “Turning On the Power” on page 2-4.

18 Use the EMW to add the disk subsystem back into the management domain using the
original IP address (refer to your printout).
19 Verify that the disk subsystem is accessible.
20 Return to step 17 in “Procedure - To Replace a Controller” on page 4-4.

Replacing the Controller Battery

Use the following procedure to replace the battery in a controller.
Tools and Equipment

• #2 Phillips screwdrivers
• Flat blade screwdriver
• Replacement controller battery
Procedure
• Yes – Use the procedure described in “Turning Off the Power” on page 2-6 to
power off the array module. Go to step 4.
2 If needed, use the storage management software to create, save, and print a new disk
subsystem profile.
3 Did the Recovery Guru direct you to replace a failed controller battery?


6 Unpack the new battery.
Set the new battery on a dry, level surface near the array module. Save all packing
materials in case you need to return the battery.
7 Update the following information on the new battery label:
• Date of Installation – Enter today’s date.
• Replacement Date – Enter the date two years from now.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the Controller Battery
8 If your array module is a dual-controller configuration, locate the failed controller by

checking the Fault lights. If a fault is detected, the light will be on and amber. Figure
4-7 shows the locations of these lights.
9 Disconnect all attached interface cables including the SFP transceivers from the failed
controller.
Ensure that you label each cable so that you can reconnect them correctly.

2. SFP Transceiver
3. Host Connectors
4. Ethernet Port
5. Ethernet Cable
7. Expansion Port
8. Drive Link Light
9. Expansion Port Bypass
Light
Figure 4-7 Removing SFP Transceivers and Interface Cables from the Controller
CAUTION Potential data loss. If caching is enabled, any data in cache will be
unprotected should a power outage occur while the battery is removed
from the array module. To avoid potential data loss, verify that the cache
is empty (contains no data) and stop all caching before removing the
battery.

10 Remove the controller. Figure 4-8 illustrates removing a controller.

a Push down on the latch.
b Open the levers.
c Pull the controller out of the array module.
1
2
1. Pull Ring
2. Lever
73145
3. Latch
Figure 4-8 Removing and Replacing a Controller
11 With the controller turned upside down, remove the screws securing the controller
cover. Figure 4-9 shows the locations of these screws.
1. Cover
Figure 4-9 Removing the Controller Cover

12 Remove the controller cover. Figure 4-10 on page 4-18 illustrates how to access the
controller battery.
13 Remove the battery bracket by removing the single screw securing it, sliding the
bracket sideways to clear the lugs, and then lifting it up.
WARNING Potential hazardous material. If the used battery is physically damaged

and is leaking electrolyte gel, DO NOT ship it to a recycling center. Doing
so exposes you and others to potentially hazardous material. You must
dispose of damaged batteries according to local regulations, which may
include procedures for handling batteries as a hazardous waste.
14 Lift the old battery out of the controller.

If needed, hold the CRU close above a flat surface, and allow the battery to fall out.
Do not let the battery pull on the battery harness.
15 Disconnect the battery harness on the old battery from the connector on the controller
board.
CAUTION When you reattach the power connector, check the alignment of the key to
be sure that the connector is oriented correctly. Reattaching the power
connector with reverse polarity can damage controller hardware.
16 Connect the battery harness on the new battery to the connector on the controller
board. Align the battery harness tab with the catch on the connector.
17 Reinstall the battery bracket, and position the battery inside the controller.
18 Replace the controller cover.
19 Secure the screws.

1. Battery Bracket
2. Battery
3. Controller Cover
4. Battery Harness
5. Controller Board
Figure 4-10 Removing the Old Battery
20 Put the new battery label on top of the controller, over the old battery label.
21 Slide the controller all the way into the empty slot, and lock the levers into place.
Figure 4-8 on page 4-16 illustrates inserting a controller.
22 Reconnect all host interface cables and drive interface cables,including the SFP
transceivers, to their original locations. Figure 4-7 on page 4-15 shows the locations of
these cables.
• Yes – Use the procedure described in “Turning On the Power” on page 2-4 to
power on the array module. Go to step 24.
24 Wait approximately 60 seconds, and then check the lights on the back of the controller.
Figure 4-11 shows the locations of these lights.
25 Complete any remaining Recovery Guru procedures for controller replacement,
if needed.
CAUTION Potential data loss. If the battery age is not set correctly, you may not be
notified to change the battery at the correct time, and data loss could
occur. Contact technical support if the battery age is mistakenly reset.

26 Proceed to one of the following steps, based on the status of the Host Link, Drive
Link, and Fault lights. Figure 4-11 shows the locations of these lights.
• All Link lights are on and the Fault light is off – Go to step 28.
• All Link lights are off or the Fault light is on – Verify that the controller has been
installed correctly. Reinstall the controller. Go to step 27.
1. Host Connectors 9. Host Connector 2 Speed Indicator Light

2. Ethernet Link Indicator Light 10. Battery Charging/Charged Light
3. Ethernet Port 11. Cache Active Light
4. Ethernet 100BaseTX Indicator Light 12. Fault Light
5. Expansion Port 13. Drive Link Light
6. Host Connector 1 Link Indicator Light 14. Expansion Port Bypass Light

28 Remove the antistatic protection and replace the back cover, if needed.
29 Check the status of all the modules in the disk subsystem.
• Yes – Select the Recovery Guru toolbar button in the Array Management Window,
technical support.

WARNING Potential hazardous material. The battery contains sealed lead acid
batteries that may be considered hazardous material. Use proper facilities
to recycle the used battery. You must handle this unit in accordance to all
applicable local and federal regulations.
WARNING Potential hazardous material. If the used battery is physically damaged

and is leaking electrolyte gel, DO NOT ship it to a recycling center. Doing
so exposes you and others to potentially hazardous material. You must
dispose of damaged batteries according to local regulations, which may
include procedures for handling batteries as a hazardous waste.
32 Dispose of the used battery according to local and federal regulations, which may
include hazardous material handling procedures.
33 After 24 hours, check the battery lights to ensure that there are no faults. Figure 4-11
on page 4-19 shows the locations of these lights.
If the battery has a fault, use the storage management software to check the array
module status and to obtain the recovery procedure.
End Of Procedure

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing a Drive
Replacing a Drive
Use the following procedure to replace a drive in an array module.
Tools and Equipment

• Replacement drive
Procedure
CAUTION Potential data loss or data corruption. Never insert drives into an array
module without first confirming the drive firmware level. Inserting a drive
with the incorrect firmware level may cause data loss or data corruption. For
information on supported drive firmware levels, contact technical support.
CAUTION Risk of data loss and permanent damage. Magnetic fields will destroy all
data on a disk drive and cause irreparable damage to its circuitry. To avoid
data loss and damage to disk drives, always keep drives away from
magnetic devices.
IMPORTANT Install only drives specifically designed for the FLX210 Array Module, and
that are tested and qualified by the factory. Other types of drives, such as
Fibre Channel drives, will not work in the FLX210 Array Module.
subsystem profile.
2 Did the Recovery Guru direct you to replace a failed drive?
3 Turn off the alarm, if needed.

the drive module or the drive without using a proper ground may damage
the equipment. To avoid damage, use proper antistatic protection while
handling any components.


5 Unpack the new drive, and set the new drive on a dry, level surface near the drive
module. Save all packing materials in case you need to return the drive.
CAUTION Potential data loss. Removing a drive that has not failed can cause data
loss. To avoid data loss, remove only a failed drive that has a Fault light
on or has a Failed status in the storage management software.
6 Locate the failed drive by checking the Fault lights on the front of the drive module. If
a fault is detected, the amber Fault light will be on.
CAUTION Potential damage to drives. Bumping disk drives against another surface
can damage the drive mechanism or connectors. To avoid damage when
removing or installing a drive, always place your hand under the drive to
support its weight.
7 Remove the failed drive by lifting the drive lever and pulling out the drive.
Figure 4-12 illustrates removing a drive.
IMPORTANT If you remove an active drive accidentally, wait at least 30 seconds and
then reinstall it. For the recovery procedure, refer to your storage
management software.
1. Drive Handle
2. Drive
Figure 4-12 Removing and Replacing a Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing a Drive
8 Wait 30 seconds for the storage management software to recognize that the drive has
been removed.
9 Using one complete motion, slide the new drive all the way into the empty slot, and
close the drive lever. Figure 4-12 illustrates inserting a drive.
As the drive spins up, the Fault light may flash intermittently. A blinking Active light
indicates that data is being restored to the new drive.
IMPORTANT Depending on your configuration, the array module may automatically

reconstruct data to the new drive. If the array module uses hot spares, it
may have to complete reconstruction on the hot spare before it copies
the data to the replaced drive. This increases the time required to
complete this procedure.
10 Choose one of the following options, based on the status of the Active and
Fault lights:
• Active lights are on and Fault lights are off – Go to step 12.
• Active light is off – The drive may not be installed correctly. Remove the drive,
wait 30 seconds, and then reinstall it. Go to step 11.
• Fault light is on – The new drive may be defective. Replace it with another new
drive. Go to step 11.
12 Remove the antistatic protection.
13 Bring the new drive back online using the storage management software.
14 Complete any remaining Recovery Guru procedures, if needed.
15 Check the status of all the components in the disk subsystem.
technical support.
17 Create, save, and print a new drive module profile.
End Of Procedure

Replacing a Controller Fan

Use the following procedure to replace a fan unit in an array module.
Tools and Equipment

• Replacement fan
Procedure
CAUTION Operating the drive module without adequate ventilation and air circulation
will overheat and damage the equipment.
subsystem profile.
2 Did the Recovery Guru direct you to replace a failed fan?

the array module or module components without using a proper ground
may damage the equipment. To avoid damage, use proper antistatic
protection while handling any components.

5 Unpack the new fan.
Set the new fan on a dry, level surface near the array module. Save all packing
materials in case you need to return the fan.
6 If the storage management software instructs you to do so, turn off both power
switches on the array module. Otherwise, leave the power on. Figure 4-13 shows the

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing a Controller Fan
1. Power Connector
2. Power Switch
3. Fan Fault Light
Figure 4-13 Power Switches and Fault Lights
7 Check the Fault lights to locate the failed fan. If a fault is detected, the light will be on
and amber.
8 Slide the latch left or right (up or down on a deskside model) on the failed fan to
unlock the component, and then pull on the knob to remove the failed fan.
Figure 4-14 illustrates removing or inserting a fan CRU.
1
2
3
1. Knob
2. Fault Light
3. Latch
73146
Figure 4-14 Removing a Fan
9 Slide the new fan all the way into the empty slot, until it snaps into place.
10 If you turned the power off in step 6, turn it back on.

11 Based on the status of the Fault light on the fans, proceed to one of the following
steps:
• Fault lights are off – Go to step 13.
• Fault lights are on – Verify that the fan is installed correctly. Reinstall the fan. Go
to step 12.
14 Complete the remaining Recovery Guru procedures, if needed.
technical support.
End Of Procedure

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing a Power Supply
Replacing a Power Supply

Use the following procedure to replace a power supply in an array module.
Tools and Equipment Required

• Replacement power supply
Procedure
CAUTION Electrostatic discharge can damage sensitive components. Touching the

array module or its components without using a proper ground may damage
the equipment. To avoid damage, use proper antistatic protection while
handling any components.
subsystem profile.
2 Did the Recovery Guru direct you to replace a failed power supply?
WARNING Risk of electrical shock. Never remove or install a power supply that has
its power cord plugged in and its power switch turned on. Doing so will
expose you to the risk of electrical shock. Always turn off the power
switch and unplug the power cord before you remove or install a power
supply.

5 Unpack the new power supply.

Set the new power supply on a dry, level surface near the array module. Save all
packing materials in case you need to return the power supply.
6 Ensure the power switch on the new power supply is off. Figure 4-15 shows the
1. Pull Ring
2. Latch
3. Power Cord Connector
4. Power Switch
5. Power Supply Fault Light
6. Power Supply Power Light
7. Pivot Post
Figure 4-15 Removing the Power Supply
7 Check the Fault lights to locate the failed power supply. Figure 4-15 shows the
locations of these lights. If a fault is detected, the light will be on and amber.
8 Turn off the power switch, and unplug the power cord from the failed power supply.
9 Squeeze the pull ring on the failed power supply to release the lever. Open the lever,
and pull the power supply out of the unit.
10 Verify that the lever on the new power supply opens in the same direction as the one
you just removed. If it does not, move the lever to the other pivot post.
11 Slide the new power supply into the empty slot, and close the lever.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing a Power Supply
12 Make sure that the power switch is off, then plug in the power cord, and turn on the
power.
13 Check the Power and Fault light on the new power supply.
14 Proceed to one of the following steps, based on the status of the Power and
Fault lights:
• Power light is on and Fault light is off – Go to step 16.
• Power light is off or Fault light is on – Verify that the power supply is installed
correctly. Reinstall the power supply. Go to step step 15.
technical support.
End Of Procedure

Replacing an SFP Transceiver

If you are using fiber optic cables with Small Form-factor Pluggable (SFP) transceivers,
use the following procedure to replace them in an array module.
NOTE The SFP transceivers shown in this section may look different from those you are
using. The differences will not affect the performance of the transceivers.
Tools and Equipment

• Replacement SFP transceiver
Procedure
subsystem profile.
2 Did the Recovery Guru direct you to replace a failed SFP transceiver?


5 Unpack the new SFP transceiver. Verify that it is the same type of transceiver you
are replacing.
Set the new SFP transceiver on a dry, level surface near the array module. Save all
packing materials in case you need to return the SFP transceiver.
6 Check the Fault lights and link lights to locate the failed SFP transceiver. Figure 4-17
on page 4-32 shows the locations of these lights.
• Host Connectors – The Host Connector Link light will be out if there is a fault.
• Other Connectors– The fault light on the SFP will be on and amber.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing an SFP Transceiver
7 Disconnect the interface cables from the failed SFP transceiver. Figure 4-16 shows an
SFP in relation to an interface cable.
1. SFP Transceiver
Figure 4-16 Small Form-factor Pluggable Transceiver
CAUTION Potential data loss. Removing an SFP transceiver that has not failed can
cause data loss. To avoid data loss, remove only the component that has a
failed status in the storage management software.
8 Remove the failed SFP transceiver from the controller. Figure 4-17 on page 4-32
shows the locations of ports where an SFP may be used.
9 Install the new SFP transceiver into the controller.
10 Reconnect the interface cables.
11 Check the Bypass, Fault and Link lights for the new SFP transceiver. Figure 4-17 on
page 4-32 shows the locations of these lights.
12 Do one of the following, based on the status of the Bypass light and Fault lights:
• Bypass light and Fault light are off – Go to step 14 on page 4-32.
• Bypass light or Fault light is on – Verify that the SFP transceiver and cables are
securely connected. Reinstall the SFP transceiver. Go to step 13 on page 4-32.
• Link light is off - Verify that the SFP transceiver and cables are securely
connected. Reconnect the SFP transceiver. Go to step 13 on page 4-32.

1. Host Connectors 10. Battery Charging/Charged Light

2. Ethernet Link Indicator Light 11. Cache Active Light
3. Ethernet Port 12. Fault Light
4. Ethernet 100BaseTX Indicator Light 13. Drive Link Light
5. Expansion Port 14. Expansion Port Bypass Light
Figure 4-17 Removing and Installing an SFP Transceiver in a Array Module

16 Check the status of all the modules in the disk subsystem. Do any components have a
Needs Attention status?
technical support.
End Of Procedure

Chapter 5
Upgrading or Relocating the Array Module
This chapter provides guidelines and procedures for upgrading or modifying array
modules by adding drives to empty drive slots and replacing drives. This chapter also
provides a list of considerations to be studied prior to deciding to move an array module or
drives after they have been installed.

Upgrading or Relocating the Array Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Upgrade Considerations
Array module capacity can be upgraded by either adding more drives to the array module
up to a maximum of 14 drives, or by replacing all of the existing drives with drives of
greater capacity.
Consider the following information before upgrading array modules.
CAUTION Potential data loss or data corruption. Never insert drives into an array
module without first confirming the drive firmware level. Inserting a drive
with the incorrect firmware level may cause data loss or data corruption.
Contact technical support for information on supported drive firmware levels.
CAUTION Potential data loss or data corruption. Ensure that the proposed new drives
are supported. Use of non-supported drives in these models could cause
failure of the drive module.
IMPORTANT Install only drives specifically designed for the FLX210 array module.
Other types of drives, such as Fibre Channel drives, will not work in the
FLX210 array module.
The following sections contain descriptions of the two methods that can be used to
increase array module capacity.
Adding New Drives

The capacity of an array module can be increased by installing additional drives into
empty slots in the array module. Additional drives can be installed while the array module
is on and processing I/O. To use this upgrade method, refer to “Adding New Drives to
Empty Slots.”
Replacing Existing Drives with Greater Capacity Drives

This method requires you to back up the array module and turn off the power to the disk
subsystem before replacing the drives. After replacing all the drives, you must reconfigure
the array module and restore the data from backup media. To use this upgrade method,
refer to “Replacing All Drives at the Same Time” on page 5-7.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding New Drives to Empty Slots
Adding New Drives to Empty Slots

Use the following procedure to install additional drives into empty slots in the array
module. You can install additional drives while the array module is turned on.

array module or components without using a proper ground may damage the
equipment. To avoid damage, use proper antistatic protection while handling
any components.
CAUTION Handle drives carefully. Drives can be damaged by bumping them into
other objects or surfaces. Place your hand under the drive to support its
weight when removing or installing it into the array module. Place drives on
an antistatic, cushioned surface.
IMPORTANT Install only drives specifically designed for the FLX210 array module.
Other types of drives, such as Fibre Channel drives, will not work in the
FLX210 array module.

2 Unpack the new drives that you intend to install.
Set the new drives on a dry, level surface near the array module and away from
magnetic fields. Save all packing materials in case you need to return the drives.
3 Locate the blank drives in the array module.

To locate blank drives, look at the Drive Active light on the front of the array module.
An active drive will have a green light on or flashing. A blank drive will not have any
active lights. Figure 5-1 Shows the location of a Drive Active light on a drive.
1. Drive Handle
2. Active Light
3. Fault Light
Figure 5-1 Drives and Lights
NOTE When replacing a blank drive with a new drive, ensure that you replace the
first available blank drive from the left (from the bottom on a deskside
model), looking at the front of the array module. Drives occupy the slots to
the left (bottom); blank drives occupy the slots to the right (top).
CAUTION Risk of potential data loss. Removing the wrong drive can cause data
loss. Remove only blank drives. If you remove an active drive
accidentally, wait at least 30 seconds, and then reinstall it. For further
recovery instructions, refer to your storage management software.
4 Remove the blank drive by lifting the drive lever and pulling out the blank drive.
Figure 5-2 illustrates removing a blank drive. Repeat this step for each blank drive.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding New Drives to Empty Slots
1. Drive Handle
2. Drive
Figure 5-2 Removing and Installing Drives
close the drive lever. Repeat this step for each new drive.
As each drive spins up, the Fault lights may flash intermittently. A blinking Active
light indicates that data is being restored to the new drive.
6 Choose one of the following options, based on the status of the Active and
Fault lights:
• Active lights are on and Fault lights are off – Go to step 8.
• Active lights are off – The drive may not be installed correctly. Remove the drive,
wait 30 seconds, and then reinstall it. Go to step 7.
• Fault lights are on or the Active lights remain off – The new drive may be
defective. Replace it with another new drive. Go to step 7.
• No – Select the Recovery Guru toolbar button in the Array Management Window,
technical support.
8 Check the status of the array module using the storage management software.
Select the appropriate component button for each array module in the Physical View
of the Array Management Window to view the status of its components.
9 Is the status Optimal on all the components?
• Yes – Go to step 11 on page 5-6.
• No – Go to step 10 on page 5-6.

10 Select the Recovery Guru toolbar button in the Array Management Window to run the
Recovery Guru.
a Complete the recovery procedure.
4.
b When the procedure is completed, select Recheck in the Recovery Guru. This will
rerun the Recovery Guru to ensure that the problem has been fixed.
c If the problem has not been fixed, contact technical support.
11 Configure the new drives using the storage management software.
12 Create, print, and save a new disk subsystem profile.
End Of Procedure

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing All Drives at the Same Time
Replacing All Drives at the Same Time

Use the following procedure to replace all of the drives in the array module. All the data
currently on the drives will be lost when you replace the drives using this method. You
must perform a complete back up of the drives, and then use the backup media to restore
data to the new drives. Before starting this procedure, read the following documentation:
• All information provided in “Upgrade Considerations” on page 5-2, particularly
the paragraphs that discuss the differences between the two possible upgrade
procedures
• The SANtricity Storage Manager Product Release Notes to determine if you need
to modify these instructions based on any late-breaking information
CAUTION Potential data loss. Using the wrong drive upgrade procedure can cause data
loss. If you are upgrading drives containing RAID 0 volumes, you must use
this procedure for replacing all of the drives at once. If you are upgrading
drives containing RAID 1, 3, or 5 volumes, you may use either
upgrade procedure.

array module or components without using a proper ground may damage the
equipment. To avoid damage, use proper antistatic protection while handling
any components.
IMPORTANT Install only drives specifically designed for the FLX210 array module and
that are tested and qualified by the factory. Other types of drives, such as
Fibre Channel drives, will not work in the FLX210 array module.

2 Unpack the new drives.
Set the new drives on a dry, level surface near the array module, away from any
magnetic fields. Save all packing materials in case you need to return the drives.
3 To determine the status of all array modules and their components in the disk
subsystem, complete the following steps.
a Note the status of the indicator lights on the front of the array modules.
Green lights indicate a normal status; amber lights indicate a hardware fault.

c Select the appropriate component button for each array module in the
Logical/Physical View of the Array Management Window to view the status of all
its components.
4 Are there only green lights on the front of all the array modules, and is the status
Optimal on all the components?
4.
b When the procedure is completed, select Recheck in the Recovery Guru. This will
CAUTION All the data currently on the drives will be lost when you replace the
drives using this method. You must perform a complete back up of the
drives, and use the backup media to restore data to the new drives.
6 Perform a complete back up of the drives you are replacing. You need to use the
backup media to restore data on the drives later in this procedure.
7 Stop all I/O activity to the array module.
8 Verify that all the Active lights above (to the left in the deskside model) the drives are
not blinking.
9 Turn off both power switches on the back of the array module. Figure 5-3 shows the
locations of the power switches.

A B
1Gb 2Gb
7 7
Conflict
X10 X1
Tray Number
73108
1 1. Power Switch
Figure 5-3 Power Switches
10 Remove the drive by lifting the drive lever and pulling out the component. Figure 5-4
illustrates removing a drive. Repeat this step for each drive being replaced.
close the drive lever. Figure 5-4 illustrates inserting a drive. Repeat this step for each
new drive.
1. Drive Handle
2. Drive
Figure 5-4 Removing and Installing a Drive
12 After you have installed all the new drives, turn on both power switches on the array
module.
As the drives spin up, the Fault lights may flash intermittently. Choose one of the
following options, based on the status of the Active and Fault lights:
• Active lights are on and Fault lights are off – Go to step 14 on page 5-10.
• Active light is off – The drive may not be installed correctly. Remove the drive,
wait 30 seconds, and then reinstall it. Go to step 13 on page 5-10.
• Fault light is on or the Active light remains off – The new drive may be
defective. Replace it with another new drive. Go to step 13 on page 5-10.


• No – Select the Recovery Guru toolbar button in the Array Management Window,
technical support.
14 Check the status of the array module using the storage management software.
Select the appropriate components button for each array module in the Physical View
of the Array Management Window to view the status of all its components.
15 Is the status Optimal on all array module components?
16 Select the Recovery Guru toolbar button in the Array Management Window to run the
Recovery Guru.
4.
b When the procedure is completed, select Recheck in the Recovery Guru. Selecting
Recheck will rerun the Recovery Guru to ensure that the problem has been fixed.
17 Configure the new drives using the storage management software.
18 Create, print, and save a new disk subsystem profile.
19 Using the backup media that you created in step 6 on page 5-8, restore the data to all
the drives.
End Of Procedure

Array Module Relocation Considerations
CAUTION Potential data loss. Physically moving a disk subsystem, or components

within a disk subsystem, can cause data loss. This includes any drives, array
modules that are installed and configured as part of a volume group. To avoid
data loss, never move drives or array modules after they are installed and
configured without first consulting technical support.
This section describes how to relocate drives and array modules from one disk subsystem
to another.
Relocating Drives or Array Modules

Moving drives or array modules after they have been installed and configured is not
recommended. If you need to move disk subsystem components, call technical support for
detailed instructions. Technical support may direct you to complete several disk subsystem
preparation tasks using the storage management software. These tasks may include:
• Creating, saving, and printing a disk subsystem profile for all disk subsystems that will
be affected by moving the drives or array modules
• Performing a complete back up of all the data on the drives you intend to move
• Verifying that the volume group and associated volumes on the affected disk subsystem
have an Optimal status
• Determining the location and status of any global hot spares associated with the
affected disk subsystem


Index
replacing failed 4-14

A reusing existing 4-8
adding drives 5-2 voltage of 1-6
alarm
mute button 2-8
muting 2-8 C
array module cable
adding new drives 5-2, 5-3 bend radius 4-31
alarm 2-8 fiber optic, SFP transceiver 4-31
back cover 2-2 cache memory
controllers 1-4 battery and 1-6
data transfer rates 1-5 described 1-6
description 1-2 mismatched controllers 4-3
drives 1-7 troubleshooting 1-6
fans 1-9 controller 1-4, 4-3
hot swap 4-1 battery installation 4-5, 4-14
overheated power supply 3-10 data transfer rates 1-5
power 2-4, 2-6 interface 1-5
power supplies 1-10 matching cache memory 4-3
power supply 1-10 replacing failed 4-3
relocation 5-11 controller configuration 4-1
replacing a controller 4-3 copper cable 1-4, 1-5, 1-11, 2-8
replacing a controller battery 4-14 covers
replacing a drive 4-21 removing 2-2
replacing a fan 4-24 replacing 2-2
replacing a power supply 4-27
replacing an SPF transceiver 4-30
replacing drives 5-2, 5-7 D
replacing failed controller 4-3 data
restoring power 3-8 link rate switch 1-12, 1-13
SPF transceivers 1-11 transfer rates 1-5
troubleshooting 3-1 data transfer rate 1-5
unplanned power shutdown 3-6 drive
upgrading or relocating 5-1 adding drives 5-2, 5-3
using 2-1 configuring new drives 4-23, 5-6
description 1-7
relocating drives or drive modules 5-11
B replacement procedure 4-21
battery replacing drives 5-7
function 1-6 drive module
installing new 4-5 adding drives to 5-2
life of 1-6 front bezel 1-2
FLX210 Array Module User Index-1

..............................................................................
replacing failed
drive 4-21 L
upgrading 5-2 lights
dual-controller configuration 4-2, 4-3 drive Active 1-7
drive Fault 1-7
lights on back 3-4
E lights on front 3-3
ethernet link rate switch 1-12, 1-13
connection indicators 3-4
to host 1-4
M
Mute button 2-8
F muting the alarm 2-8
failed components
battery 4-14
replacement parts 4-1 P
fan 1-7 power
replacement procedure 4-24 restoring after an emergency 3-8
fiber optic cable, bend radius 4-31 turning off (normal shutdown) 2-6
firmware level 4-3, 4-10 turning on after normal shutdown 2-4
front bezel 1-2 power supplies
described 1-10
recovery from overheating 3-10
H power switches
hardware malfunction 2-8 location 2-4, 4-25
host
connector
Ethernet 1-4 R
fiber optic and copper fiber 1-4 recovery procedure 2-5, 2-6, 2-9, 3-6, 3-9,
data transfer rate to 1-5 3-11
interface 1-4 failed battery 4-14
hot swap 4-1 overheating power supplies 3-10
restoring power after an emergency 3-8
relocating drives or drive modules 5-11
I replacing drives 4-21, 5-2, 5-7
indicator lights 3-4, 4-7 replacing failed
controller 4-19 battery 4-14
installing/replacing failed controller 4-3
battery 4-14 fan 4-24
controller 4-3 SFP transceiver 4-30
drive 4-21 restoring power after an emergency 3-8
fan 4-24
SFP transceiver 4-30
interface, controller 1-5
Index-2 FLX210 Array Module User

.............................................................................
S
SFP transceiver
replacement procedure 4-30
replacing failed 4-31
single-controller configuration 4-2, 4-3
storage management software
configuring new drives 4-23, 5-6, 5-10
T
transmission failures 2-8
Tray ID switch 1-12
troubleshooting
cache memory 1-6
indicator lights 3-3, 3-4
restoring power after emergency 3-8
turning on/off power 2-4, 2-6
emergency shutdown 3-6
restoring power after emergency 3-8
U
upgrading
adding drives 5-2
considerations 5-2
empty drive slots 5-3
replacing drives 5-2
FLX210 Array Module User Index-3

..............................................................................
Index-4 FLX210 Array Module User

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FLX210 Array Module

FCC Radio Frequency Interference Statement

Laser Products Statement

FLX210 Array Module User i

ii FLX210 Array Module User

Definitions of Safety Notices

Definitions of Informational Notices

Part Number: EH1508-2-E2

FLX210 Array Module User iii

Chapter 1: ABOUT THE FLX210 ARRAY MODULE

Chapter 2: USING THE ARRAY MODULE

Chapter 3: TROUBLESHOOTING AND RECOVERY

Chapter 4: REPLACING A FAILED COMPONENT

FLX210 Array Module User v

Chapter 5: UPGRADING OR RELOCATING THE ARRAY MODULE

vi FLX210 Array Module User

Chapter 1: ABOUT THE FLX210 ARRAY MODULE

Chapter 2: USING THE ARRAY MODULE

Chapter 3: TROUBLESHOOTING AND RECOVERY

Chapter 4: REPLACING A FAILED COMPONENT

FLX210 Array Module User vii

Chapter 5: UPGRADING OR RELOCATING THE ARRAY MODULE

viii FLX210 Array Module User

Chapter 1: ABOUT THE FLX210 ARRAY MODULE

Chapter 3: TROUBLESHOOTING AND RECOVERY

FLX210 Array Module User ix

FLX210 Array Module User xi

FLX210 Array Module User 1-1

Array Module Description

1-2 FLX210 Array Module User

Figure 1-1 Rackmount and Deskside FLX210 Array Module

FLX210 Array Module User 1-3

Figure 1-2 Controller

1-4 FLX210 Array Module User

1. Host Connectors 8. Host Connector 2 Link Indicator Light

Figure 1-3 Controller Lights

Table 1-1 Controller Specifications

Category Criteria Specification

Interface 1 drive expansion port per controller, fiber optic or

FLX210 Array Module User 1-5

1-6 FLX210 Array Module User

Figure 1-4 Drives and Lights

FLX210 Array Module User 1-7

Figure 1-5 Drive Numbering

1-8 FLX210 Array Module User

Figure 1-6 FLX210 Array Module Fans and Airflow

FLX210 Array Module User 1-9

Figure 1-7 FLX210 Array Module Power Supply

1-10 FLX210 Array Module User

SFP Transceivers and Cables

Figure 1-8 SFP Transceiver and Fiber Optic Cable

FLX210 Array Module User 1-11

IMPORTANT Each module must have a unique Tray ID.

Figure 1-10 Tray ID Switch

1-12 FLX210 Array Module User

Link Rate Switch

Figure 1-11 Link Rate Switch

FLX210 Array Module User 1-13