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Finance & Performance

Management Services
Helping organizations master the finance capabilities
that drive high performance
Acknowledged as an industry
leader, Accenture offers market-
tested solutions, services and
assets in corporate finance,
finance operations, enterprise
performance management and
risk management. Accenture
helps companies across all
industries drive down costs in
their finance organizations, while
creating finance and performance
management capabilities that
enhance control, improve risk
mitigation and create the kind
of long-term business value that
achieves high performance.

2 | Finance & Performance Management Services


The critical role of the finance
organization in driving high
performance
Challenged by difficult economic organizations contribute directly to the
times and by a broader global manner in which the enterprise as a
competitive environment, businesses whole pursues profitable growth.
and governments are increasingly
The challenge companies face is
turning to their finance organizations
how to leverage new strategies,
for better cost control and risk
technologies, methods and skilled
management—and for innovative
talent on a consistent basis to
ways to improve overall business
create a finance organization that
performance. Chief financial officers
provides adequate controls and risk
are spending ever-greater portions of
mitigation, while supporting the kinds
their time on strategy and leadership,
of business ventures that support high
while intensifying their focus on
performance. For all such companies,
finance and accounting fundamentals
Accenture offers unparalleled services,
in response to cost pressures,
deeply skilled resources and innovative
heightened regulatory scrutiny and
offerings that have already delivered
demands for greater transparency.
measurable improvements in business
The finance organization has a huge performance for organizations in
impact both on the short-term almost every industry.
competitiveness of an enterprise
We have the breadth of experience,
as well as its long-term viability.
global delivery capabilities, superior
Accenture research has demonstrated
assets, deep knowledge and research-
a strong correlation between those
based insights to help chief financial
companies with high-performance
officers manage costs and drive
finance organizations and those
profitable growth to keep them on
that exceed their peers in overall
the path to high performance.
business performance. The best finance

Finance & Performance Management Services | 3


Meeting today’s finance challenges
A host of pressing challenges, on Cost control CFOs must modify (or, in some cases,
top of an already-full agenda, transform) the finance infrastructure
In the face of an economic downturn,
currently confront CFOs in today’s to enable their enterprise to enter
CFOs are under increased pressure
hypercompetitive world—one buffeted new businesses and develop new
to reduce costs. To meet immediate
by economic pressures, the rise of strategies to respond to rapidly
challenges while still delivering
globalization and a decreasing pool changing market dynamics. One of
the value the enterprise and its
of qualified talent. these overarching business strategies
stakeholders increasingly demand,
is to grow the enterprise by acquiring
With the advent of the multi-polar CFOs must have a plan to reduce
or merging with other companies in
world, where the centers of economic the cost structure of their finance
target markets, thereby obtaining new
might have become increasingly operations, especially in non-core,
capabilities. This strategy requires
distributed around the globe, managing transactional areas such as order/entry
determining the best ways to integrate
the financial organization of the and commodity-type functions such
workforces, financial processes, and
enterprise across borders and time as payroll.
varying or divergent information
zones has grown increasingly complex,
technology platforms into a new,
particularly if the enterprise wishes to Competition common entity.
compete and excel by developing new
capabilities and business models to take Some forms of cost pressure
advantage of all the opportunities the preceded the current financial crisis. Risk management
new global environment has to offer. For example, the face of global
Taking out cost from any organization
competition has been shifting for
comes with a considerable share of
Recent Accenture research—the several years as more agile competitors
risks. So does acquiring new businesses
Accenture High Performance Finance have arisen that are capable of
that may become available at bargain
Study 2008—has highlighted four leveraging the built-in advantage
prices during a recession. Yet, our
particular challenges faced by CFOs of lower overheads in developing
research shows that risk management
and their finance organizations in this countries. To rise to the challenge of
capabilities are often inadequate for
multi-polar world. these new, cost-efficient competitors,
the challenges ahead. Just 8 percent

4 | Finance & Performance Management Services


of the companies in the Accenture focused on creating value for the
research study indicated they have shareholder and new global pools of
a centralized, fully integrated risk talent and labor from which to draw
management capability that is used in emerging markets and developing
uniformly across the enterprise. economies.
Improving enterprise risk management
To help organizations meet these
capabilities is essential as CFOs are
challenges and drive toward high
confronted by new and perhaps
performance, Accenture offers deep
unfamiliar regulatory requirements,
skills and resources and a broad
while preparing for intensified scrutiny
suite of solutions and services. With
from financial markets, government
distinctive, integrated offerings,
agencies and shareholders.
we deliver end-to-end solutions
through a finance and performance
Talent management management service portfolio
A multi-polar world presents both spanning finance strategy and
challenges and opportunities when capability development, finance
it comes to attracting, developing, operations, enterprise performance
engaging and retaining workforce management and risk management.
talent. Typically, organizations face a
situation where there is simultaneously
global abundance and local scarcity of
top talent. To create a skilled finance
workforce, CFOs must champion
the development of a robust culture

Finance & Performance Management Services | 5


Accenture’s integrated finance and
performance management services
Accenture’s broad and deep services in • Enterprise Performance
finance and performance management Management solutions enable
consulting and outsourcing deliver organizations to link strategy with
business impact within four integrated execution to produce sustainable,
areas: profitable returns, central to the
strategic agenda of the enterprise.
• Corporate Finance solutions assist
CFOs in setting the agenda to create • Risk Management solutions help
the necessary corporate finance organizations both mitigate the
capabilities that contribute to better risks of negative events as well as
performance for the enterprise as encourage the positive, entrepreneurial
a whole. initiatives that align risk and reward
in search of high performance.
• Finance Operations solutions
focus on developing effective and
efficient back-office capabilities to
create the foundation for finance and
performance management mastery.

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Corporate Finance defining leading practices in treasury
organization structures and operations;
High performance
Overview
cash management services; treasury delivered: Accenture
system integration; and portfolio
Accenture Corporate Finance solutions management. and Pfizer
help clients optimize their finance
Trading Operations When major pharmaceutical company
capabilities and direct them toward
Accenture’s trading offering leverages Pfizer tripled its size after acquiring
the organization’s most critical
our deep industry knowledge in two other global companies, it turned
strategies. We can help CFOs enhance
trading and risk management. The to Accenture for help in optimizing
the corporate value of the business
offering focuses on two primary areas. its finance function. Pfizer’s annual
while balancing the associated risks
Accenture Commodity Trading Launch revenues had skyrocketed, making it
of delivering in a highly competitive
& Growth Services gives clients a the world’s leading research-based
marketplace. Our distinctive services
rapid approach to entering energy pharmaceutical company. With larger
in this area include Finance Strategy,
commodity markets. Accenture Trading operations, however, came a far more
Tax Excellence, Treasury Operational
Diagnostics & Integration Services challenging workload for Pfizer’s
Excellence and Trading Operations.
provides extensive business and corporate tax division. That team faced
Finance Strategy systems analysis that supports new a critical decision: hire more people or
Our finance strategy offering helps and existing trading organizations. radically change the way they worked.
CFOs and their leadership teams
Working closely with Accenture,
align finance priorities with business
priorities—and to put in place the
Benefits Pfizer chose to initiate an innovative
Accenture’s Corporate Finance transformation of the people, processes
tools, processes, workforce capabilities
solutions help drive high performance and technology supporting its entire
and organization structures to support
for our clients by improving their tax function, achieving a 40 percent
those priorities. Our extensive strategic
ability to: process improvement in the function’s
experience is augmented by additional
performance within 12 months.
services in the areas of organization • Develop a deep, fact-based Today, the division is successfully
and governance. Accenture’s distinctive understanding of the existing finance completing its work with roughly the
skills in workforce transformation help function, organization and workforce same number of tax professionals it
clients develop and sustain the right against their market peers and then employed when the company was half
skills and capabilities in their people to create a vision for how the finance its current size. Accenture’s ongoing
add maximum value to the enterprise. function could deliver enhanced value research into high-performance
Tax Excellence in the future. business suggests that mastery of a
Accenture’s tax offering delivers functional area such as corporate tax
• Create tested, asset-powered
solutions and services that enable our can help the organization as a whole
solutions that deliver significant
clients to create tax organizations achieve high performance.
benefits through innovation, process
capable of driving high performance improvements and leading-edge An important part of this initiative
for the enterprise as a whole. We technologies tailored to the needs involved Accenture’s and Pfizer’s
have a broad suite of assets and of the market and an organization’s creation of a new corporate tax portal,
accelerators to assist clients across industry. a “virtual desktop” that is now the
multiple areas, including process
common starting place for every Pfizer
improvement, data management, • Achieve better alignment between
tax professional each working day. The
technology, organization design and the treasury function and the strategic
portal enables Pfizer’s people to access
workforce enablement. objectives of the business so that CFOs
the latest divisional news, see projects
can define and measure finance results
Treasury Operational Excellence at a glance, use shared templates
within the broader strategic context of
Our corporate treasury offering and work processes, and reach the
the organization.
delivers innovative solutions to data and information they need in
transform an organization’s finance an efficient and effective way.
and treasury functions. Our services
assist clients in vital areas such as

Finance & Performance Management Services | 7


Finance Operations which decreases cycle times and
improves service to both internal and
Benefits
Our Finance Operations solutions
external customers. Toward that end,
Overview Accenture offers distinctive solutions
help our clients drive toward high
performance by helping them:
Accenture research has found that the that help organizations diagnose
operational dimensions of the finance their existing organization, unlock • Reduce finance costs as a
organization create the foundation additional hidden value and then percentage of revenue to enable
for high-performance finance. design and implement new structures finance agility without jeopardizing
Accordingly, Accenture’s Finance to realize targeted benefits. We focus control.
Operations solution supports CFOs on critical areas such as post-merger
with the planning and implementation integration, shared services operating • Achieve process excellence through
of core back-office services, helping models, and optimizing SG&A (sales, leading practices, standardization,
to increase operating efficiencies, general and administrative). organization and measurement.
improve service, drive cost reductions • Realize enduring benefits through
and align the finance function with Finance and Accounting Outsourcing
Outsourcing provides additional sustainable operating models.
specific business needs. Our distinctive
finance operations services include levers to a finance organization to • Liberate capacity consumed by
Process Improvement, Organizational improve efficiency and achieve high transaction administration to focus on
Analysis and Design, Finance and performance. While some enterprises growing and improving the business.
Accounting Outsourcing, and Enabling begin with an internal shared services
center and move to outsourcing as a • Increase quality and decrease
Technologies. variability in service delivery through
second step, many others choose to
Process Improvement leapfrog their peers and competitors end-to-end processes that leverage the
Organizations that invest in by moving directly to an outsourcing power of enabling technologies.
streamlining their finance processes model. As one of the industry’s leading • Accelerate the integration and
can dramatically increase their finance and accounting Business stabilization of new services, markets
operating efficiency. We help our Process Outsourcing (BPO) providers, and businesses.
clients look beyond the traditional Accenture helps clients achieve global
finance transaction boundaries to scale, flexibility and improved finance • Provide maximum efficiency in core
deliver further benefits through operations at reduced cost. finance functions, such as record-to-
end-to-end process connectivity report, purchase-to-pay and order-to-
and standardization. We support the Enabling Technologies cash.
transformation of critical processes Accenture helps organizations
leverage and optimize their current • Establish a solid prerequisite
such as purchase-to-pay, order-
investments in enterprise-wide foundation to position the finance
to-cash, revenue assurance and
systems, creating value in the areas of function as a strategic partner through
record-to-report. We work closely
accounts payable, accounts receivable, improved finance operations.
with Accenture’s supply chain
management practice to provide an general accounting, asset life cycle
• Provide the disciplined oversight
end-to-end capability that can achieve management and project accounting,
of financial, accounting and audit
greater efficiencies in the area of period-end/year-end-close, and
systems required for business support
working capital, including inventory time and expense management. Our
which helps avoid liability, fraud and
management, to help drive growth. solutions are founded on our extensive
unnecessary risk exposure.
knowledge of enterprise-wide finance
Organizational Analysis and Design systems, including Oracle and SAP, as
Accenture research has found that well as our experiences with process
finance masters do much more than improvement and finance operating
simply process financial transactions models. We also help our clients in
faster and more cheaply, or take the design and implementation of
their shared services operations efficiency enhancing technology
to a lower cost location. Instead, platforms such as service-level
the high performers have made management automation, optical
finance operations more strategic by character recognition, scanning and
internalizing the notion of process workflow systems.
elimination: removing waste from
end-to-end transaction processes,

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Accenture research has
found that the operational
dimensions of the finance
organization create the
foundation for high-
performance finance.

High performance customer focus supported by service-


level agreements, leading practices
To date, the migration of SAP’s finance
function has proceeded according
delivered: Accenture and an ongoing process of continuous to schedule and is delivering robust
improvement. The shared services services and benefits to the company’s
and SAP approach would also achieve greater finance and accounting community.
transparency, improved data quality The new shared services center is
SAP—Europe’s leading software
and more rigorous internal control. helping SAP advance toward high
company and a dominant force in
performance in several ways, delivering
the global market for enterprise SAP asked Accenture initially to assist
significant benefits in terms of cost
applications—discovered through an with the development of a vision and
savings, streamlining of processes and
internal benchmarking study that, business case to demonstrate the
greater efficiency in the way finance
although all of its European locations value of the move to shared services.
and accounting services are delivered.
were using SAP software, they were A joint SAP and Accenture team then
not all benefiting to the same degree. redesigned the financial processes and
Processes were not standardized, and created the process handbooks for
each location had reached different the shared services center. Through
levels of maturity in deploying the group workshops, new processes were
system, leading to an inconsistent drafted and refined.
rollout of functionality.
Accenture also drew on its experience
To increase efficiency through process in finance and performance
standardization and consistent management, as well as the experience
software deployment, SAP decided of its network of European delivery
to create a single, shared services centers for service management and
model for its finance operations, delivery. Accenture used its own
and to realize additional savings by support tool, which integrates the
consolidating European operations in company’s experience helping other
a low-cost center in Eastern Europe. clients move to shared services.
SAP’s intention was to achieve greater

Finance & Performance Management Services | 9


Enterprise Metrics, Reporting and Analysis
Accenture helps management teams
relevant business insight, selects and
implements tools needed to capture
Performance create more effective organizations and analyze information, and designs
by leveraging asset-based solutions to an organization to manage activities
Management define key metrics, designing a robust and outcomes.
management rhythm that supports
Enabling Technologies
Overview business reviews and action planning,
Accenture assists clients to leverage
Advanced enterprise performance and designing an integrated data
and optimize their investments in
management capabilities are environment that supports ease of use
enterprise performance management
essential to an organization’s ability and accuracy. Accenture’s approach is
through the use of enabling
to organize and manage effective enabled through the implementation
technologies from market-leading
finance functions within a department of balanced scorecards and
vendors. We deliver benefits for
or division, or across the enterprise dashboards, simplified financial and
organizations throughout the project
as a whole. Accenture’s Enterprise management reporting processes, and
life cycle by evaluating, selecting,
Performance Management offering advanced analytic capabilities enabled
analyzing, designing, testing and
can help companies improve their through business intelligence.
implementing the right solution based
ability to organize, simplify and Planning, Budgeting and Forecasting on unique business requirements.
analyze relevant information across Effective finance organizations need to
a balanced framework that includes understand past performance and then
financial, operational, customer, Benefits
translate trends and key findings into
competitor/marketplace and employee insights aligned to forward-looking Accenture helps clients create
components. targets and intended business results and scale an integrated enterprise
that are linked to the strategy and that performance management capability
This integrated structure supports the
can drive shareholder value. Accenture by linking strategy to execution and by
development of rapid business insights
helps clients leverage driver-based driving behaviors that help drive high
and enhances business decision
planning models, shifting from performance. Key benefits include:
making among key stakeholders. It
enables organizations to focus on traditional annual budgeting cycles to • Integration of corporate strategy,
both the current and future value of rolling forecasts that are reviewed and value drivers, metrics and performance
their tangible and intangible assets updated frequently as business needs reviews.
while providing access to the right dictate. Our planning, budgeting and
forecasting subject-matter experts • Resources allocated to prioritized
information at the right levels within
leverage assets to help organizations initiatives and critical-path activities.
the organization.
implement leading practices such as • Management of the capital
Accenture’s Enterprise Performance driver-based planning, which increases allocation process and the
Management offering includes the participation of operational owners measurement of results.
Enterprise Performance Management and helps create greater accountability
Strategy; Metrics, Reporting and throughout the organization. • Easily accessible, integrated and
Analysis; Planning, Budgeting and accurate information.
Forecasting; Enterprise Analytics; and Enterprise Analytics
Enabling Technologies. Accenture views enterprise analytics • Flexible planning and forecasting
as an integrated framework that processes that accommodate changes
Enterprise Performance Management successfully encompasses people, in the business.
Strategy processes and technology. When
Accenture teams with clients to • Support for better decision making.
designed properly, enterprise analytics
help them identify and understand establishes a closed-loop performance
shareholder value creation by using management process supported
quantitative and qualitative proprietary by statistical and quantitative
methodologies, including our patented methodologies that generate insights
Total Return to Shareholder Analytics from data. Accenture teams with
method and, for public-sector organizations to determine how
organizations, the Accenture Public these insights will be used to support
Service Value Model. We offer services decision making, defines the skill sets
in the areas of shareholder value required to translate information into
analysis, portfolio assessment, strategy
mapping, value driver decomposition
and target setting.

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High performance Accenture also worked with the
company to enhance their data
delivered: Accenture warehousing and information
management capabilities. A single
and a Retail source of information was created
FORTUNE 500 based on the critical metrics.
Robust trending and visualization
company functionalities were deployed to
broaden the context for business
A retail FORTUNE 500 company sought performance discussions and make
to increase profitable growth ahead it easier for employees to put the
of competitors in an increasingly information to use in service of the
saturated market. Growth was costing customer’s needs. New event-based
more, and therefore a new customer- alerts were designed to proactively
facing strategy was created to build inform leaders about required
longevity with existing customer management interventions or
relationships and focusing on essential opportunities. This work also included
customer metrics as lead indicators the creation of cross-functional data
to financial results. An analysis of governance processes to address
current operations revealed that business and data impacts upstream
the company’s legacy performance from data warehouse operations
management capabilities—defined as and processes. Accenture helped the
a balanced set of metrics, analytics, company develop a fully integrated
reporting, incentives and enabling data model to include customer
technologies—were not aligned with information with financial, product
this new direction. In response, the and operational information.
company launched a transformational
program to realign its performance Accenture’s leading position in
management capabilities with the enterprise performance management
intended strategy so that critical is helping this company elevate their
behaviors and actions in the business high performance in several ways. A
could respond to the end-to-end needs single set of enterprise metrics now
of the customer. assists corporate and field personnel to
get on the same page when discussing
The retail FORTUNE 500 company performance issues and business
asked Accenture to partner with opportunities in addition to speeding
them during this transformational up the time from decision to action.
time. Accenture worked closely with A new analytic support model helps
their leadership to co-create a new identify, organize and link information
performance management and analytic with action. Standard reporting and
capability based on leading practices business intelligence tools, as well
and specific organizational needs. as standard operating platforms,
This work included the development help link metrics with the right
of a metrics-based approach to a performance management behaviors
customer-focused retail operation as at scale. And, consistent with their
well as a new analytics organization core values, the company worked from
that was created to develop and a position of strength to re-invent
implement actionable insights for how they manage performance, with
corporate and field inquiries. a focus on measuring the essential
components—customer relationships,
employee engagement and operational
excellence—critical to achieving
profitable growth and maintaining
their competitive edge.

Finance & Performance Management Services | 11


Risk Management The Accenture Risk Management
solution helps organizations transform
Benefits
In today’s challenging global economy, The Accenture Risk Management
their risk management function from
companies confront a variety of solution helps organizations realize
a reactive and fragmented operation
environment and process risks, as better economic returns, improve
to one that is a strategic, tactical
well as risks from incomplete or shareholder value and increase
and operational instrument capable
biased information for decision stakeholder confidence by helping
of enhancing and protecting
making. To stay on the path to high organizations in:
shareholder value while fulfilling
performance, companies must identify, regulatory obligations. • Cost-efficiently fulfilling compliance
assess, manage and monitor their requirements and improving risk
business opportunities and risks in an Accenture helps organizations create
management capabilities with impact
integrated and transparent way. an enterprise risk management
on ratings and shareholder value, and
capability that is (1) preventative—
Although risk management has been implementing effective risk governance
focused on controls and regulatory
an existing function within the finance and operating models supported
compliance issues that mitigate risks
departments of some organizations by an integrated risk and finance
and protect against loss, (2) strategic
for many years, recent Accenture architecture.
and entrepreneurial—focused on
research has shown that few aligning risk and reward in pursuit • Proactively protecting shareholder
companies have a standardized and of business advantage and high value against the adverse impact of
fully integrated risk management performance, and (3) cost efficient— business disruption.
capability that is common to all focused on controlling effectiveness
functions across the enterprise. in design and implementation of risk • Protecting and increasing economic
target operating models. value using risk-adjusted performance
management methods and tools, and
by applying economic steering principles.

12 | Finance & Performance Management Services


The Accenture Risk
Management solution
helps organizations realize
better economic returns,
improve shareholder value
and increase stakeholder
confidence.

High performance To mitigate market risk, the Vale and


Accenture team focused on improving
To mitigate operational risk, Accenture
helped Vale more effectively align
delivered: Accenture strategic planning and decision- business strategy with operations,
making processes through scenario provided for a centralized allocation
and Vale generation and cash flow project of capital to cover expected losses and
analysis. Vale’s finance organization defined a corporate insurance policy.
As one of the largest private-sector
also improved its capability to manage
companies in Latin America, Vale is Through this enterprise risk management
the volatility of cash flow and its
also the second-largest diversified program, Accenture is helping Vale
exposure to fluctuations in local
metals and mining company in the increase shareholder value and advance
currencies.
world, with mineral exploration efforts toward high performance in several
in 19 countries. Through an aggressive To improve credit risk management ways, including:
program of mergers and acquisitions, capabilities, the team unified
Vale altered its revenue composition, • Improving capital allocation.
the processes and methodologies
multiplying its total debt fivefold for defining Vale’s and its bank’s • Increasing operating performance.
within only three years. To safeguard credit limits. They also improved
its assets from risk, the company the company’s exposure control • Creating stronger compliance and
asked Accenture to help transform its and measurement, giving it more prevention capabilities.
risk profile through a comprehensive control over company cash flow, • Enhancing corporate reputation.
enterprise risk management initiative centralizing credit limit definition,
focused on three related initiatives: and decentralizing control and
market risk management, credit risk measurement.
management and operational risk
management.

Finance & Performance Management Services | 13


Accenture: A global leader
in finance and performance
management services
Accenture’s Finance & Performance Accenture is acknowledged by multiple We help clients drive toward high
Management practice maintains a industry analysts as a market leader performance through comprehensive
dedicated core of thousands of deeply in such areas as business intelligence, solutions backed by deep and
experienced resources in finance performance management services, comprehensive assets that have been
and accounting capabilities across systems integration and finance and tested in multiple client environments.
49 countries. We provide finance accounting BPO. These assets include:
and accounting outsourcing services
Our finance and performance • Toolkits and diagnostics for finance
through our network of global delivery
management practice is acknowledged and accounting strategy, processes and
centers that leverage common assets,
as an industry thought leader. Our workforce capabilities.
tools and people.
ongoing research program into high-
• Tax diagnostics and balanced
Accenture also manages a focused performance finance explores the
scorecards.
portfolio of strategic alliances— relationship between finance mastery
companies that range from established and achieving high performance. The • Enterprise performance management
leaders to emerging innovators. This program is based on primary research, methods, diagnostics and industry
alliance approach enables us to including CFO interviews, surveys and metrics.
enhance our offerings while remaining roundtables, as well as our experience
responsive to market changes. from our work with clients. The result • Comprehensive methods and tools
of this research has been a series for shared services implementations.
of books and research reports that • A risk management framework and a
articulate Accenture’s unique point of credit risk toolbox.
view on finance mastery and achieving
high performance.

14 | Finance & Performance Management Services


Contact
For more information on how Accenture’s
distinctive resources and assets in finance
and performance management can help
your organization drive toward high
performance, please contact:
fpm.service.line@accenture.com

Finance & Performance Management Services | 15


Copyright © 2009 Accenture About Accenture
All rights reserved.
Accenture is a global management
Accenture, its logo, and consulting, technology services
High Performance Delivered and outsourcing company.
are trademarks of Accenture. Combining unparalleled experience,
comprehensive capabilities across all
industries and business functions,
and extensive research on the world’s
most successful companies, Accenture
collaborates with clients to help them
become high-performance businesses
and governments. With more than
181,000 people serving clients in over
120 countries, the company generated
net revenues of US$23.39 billion for
the fiscal year ended Aug. 31, 2008.
Its home page is www.accenture.com.

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