Diaa Gissri

Lawndale, CA (310)908-9688 diaagissri@gmail.com

EDUCATION:

California State University, Dominguez Hills Carson, CA

• Bachelor of Science, Business Management August 2017 - Present
• Human Resources Management Association - Active Member

El Camino Community College Torrance, CA

• Associate of Arts, Sociology August 2011 - May 2017
• ECC Muslim Student Association: Fall 2011 - Spring 2017
• ECC Business Society Club: Fall 2014 - Spring 2017

EXPERIENCE:

Staples, Inc. Torrance, CA

Sales Associate/Easy Tech August 2017 - December 2018

• Provided exceptional customer service, solved product concerns and utilized operational interactivity
to comfortably connect with customers
• Processed accurate and efficient sale and return transactions
• Understood and utilized basic selling skills to properly engage and present solutions to customers
• Created an inviting environment for customers by maintaining a neat and clean store
• Performed front end responsibilities such as cashier, returns, and reserve online pick up in store with
no impact to the customer experience

Marriott Manhattan Beach, CA

Front Desk Associate May 2015 - May 2017

• Used oral and written customer service skills to register and accommodate guests
• Performed all check-in and check-out tasks while also providing information about Marriott,
available rooms, rates and amenities
• Informed customers about payment methods and verify their credit card data
• Understood how to use hotel Property Management Software (PMS) systems
• Responded to clients’ complaints in a timely and professional manner
• Confirmed group reservations and arrange personalized services for VIP customers and event attendees
• Upsold additional facilities and services, when appropriate

ADDITIONAL INFORMATION
Skills: Microsoft Word, Excel, Power Point, Google Docs
Language: Fluent in English and Arabic