Kushal Ashok Kanal

15, Jaybharat society, Near Tagore Nagar society, Old Padra Road, Diwalipura, Vadodara-
390007.

❖ Contact No : 8401761579,
❖ Email : kushal.kanal@gmail.com

Objective
My goal is to become associated with a company where i can utilize my skills and gain further
experience while enhancing the company’s productivity and reputation.

Education Details
Year Qualification Grade
2017 MCA, K.P.Patel School of Management and Computer Studies, 6.51
GTU,Kapadwanj
2008 BCA, Maharaja Sayajirao University, Vadodara 59.86%
2005 HSC, Vidhyakunj High School,Vadodara 45%
2003 SSC,New Horizon High School, Vadodara 57.18%
Objective

Work Experience

❖ Crystal Parenterals Limited (August 2008 - April 2010)

Role: Process Associate

Jobs and Responsibilities

● Adding Medications
● Maintaining Excel Log Sheet.
● Providing Training/Guiding to Medical Transcription team on Transcription software
(Domestic & International).
● Quality Check Transcribed Word Files.
● Uploading the Medical Transcribed files to the respective Doctors website within time
limit.
● Provide training to the QA Team (Domestic & International).
❖ Concentrix India Pvt Limited (February 2017 - Feb 2019)

Role : Customer Service Associate,

Process: Aditya Birla Sun Life Mutual Funds.

● Joined as a Customer Support Executive in voice process later moved to email process
and Chat Bot Process
● Simultaneously extend support to the new team members in process of Aditya Birla Sun
Life Mutual Fund.

Jobs and Responsibilities

● Handling Globally located customers who had invested in Aditya Birla Sun Life Mutual
Funds, resolving queries through email and sending the annual financial year statement of
account of investments if they are interested.
● Probing the positive and negative feedbacks given by the customers to understand the
major cause of satisfaction and the areas of weakness.
● Helping out the customers while purchasing ( Lumpsum or Systematic Investment Plan) a
New Fund Offer(NFO) by mentioning the portfolios included in the fund designed by fund
manager.
● Periodically analyzing of risk factors, rate fluctuations and change in Net Asset
Value(NAV) of a fund which has more redeem and switch off to other funds by bulk investors.
● Prior information of the customers if they error in FATCA submission, E-KYC and C-
KYC.
● Addition of biller if invested in SIP and helping out investors for updating folio
accurately so that they can transact very efficiently.

Skills
❖ Understanding of industry guidelines
❖ In depth product and process knowledge in Mutual Funds
❖ Team Management
❖ Ability to work independently and within a group setting
❖ Problem Solving ability
Certifications:
❖ NCFM Mutual Funds Beginners Module, 62%
❖ NISM series V-a Certification for Mutual Funds, 65%

Hobbies
❖ Reading
❖ Listening to Music

Declaration
I hereby declare that the above mentioned information is correct up to my knowledge and I bear
the responsibility for the correctness of the above mentioned particulars.
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