Question 6.

[25] (Please answer on separate multiple-choice sheet)

Answer the following by selecting the correct answer. For some questions there are more than
one correct answer. In this case, select the most comprehensive (most correct) one. [25]

6.1 Flow operations: Kanban aims to reduce some of the seven wastes. Which of these listed
wastes is the main focus of kanban? (2)
a. Over-production
b. Waiting
c. Defects
d. Over-processing
e. Transportation
6.2 Flow operations: Which of the following statements is true regarding FIFO systems and
supermarket pull systems? (2)
a. FIFO holds inventory for an unknown demand and supermarkets respond to a
known demand.
b. FIFO responds to a known demand and supermarkets hold inventory for an
unknown demand.
c. FIFO and supermarkets respond to a known demand.
d. FIFO and supermarkets hold inventory for an unknown demand.
e. FIFO should always be chosen above supermarkets as it minimises inventory
loss.
6.3 Flow operations: If a restaurant on campus buys burger buns daily (assume 10 hour days).
The average demand for buns is 900 per day with a standard deviation of 50 and the
owner wants to work on a ‘play-safe margin’ of 2 standard deviations. He wants to allow
that the delivery (or replacement) truck will maximum be 4 hours late, how many buns will
he keep in stock? (2)
a. 900
b. 1360
c. 1310
d. 1400
e. 1200

900pd + (2x std dev= 2x50) + (4h late x 90ph) = 1360

6.4 Continuous Improvement / Work Study: Ergonomics is: (2)

a. The practice of designing products, systems, or processes to take proper
account of the interaction between them and the people who use them.
b. A branch of philosophy that explores the nature of art, beauty and taste, with
the creation and appreciation of beauty.
c. A social science concerned with the production, distribution and consumption
of goods and services.
d. The management of human resources whereby the correct person is found for
the necessary job.
e. A practice for the cessation of the modification of the mind.
6.5 Continuous Improvement / Work Study: The following image is used to describe the zones
of an ergonomic work station. What is Area 2? (2)

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 a. Non-working area
b. Usual work
c. Occasional work
d. Focus area
e. Optimal work area
6.6 Work Study: A worker stands at a workbench. He has to do the final inspection of a plug.
He has a box 3 meters to his left on the floor which contains the plugs. He has to walk to
the box and bend down to pick one plug from the pile inside the box. After he inspects the
plug at the desk, he puts it in a container placed on the desk within his normal reach.
Assume that the actual inspection is represented by 100 MODs. Calculate the total MODs
for the described situation. (3)

a. 176
b. 131
c. 143

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 Turn 4
Walk 5x3
Turn 4
d. 169 Bend 17/2
e. 128 Arm movement 4
Grasp 1
Arm movement 4
Bend 17/2
Turn 4
Walk 5x3
Turn 4
Inspection 100(given)
Arm movement 4
Total: 176

6.7 Work Study: Which of the following statements regarding Modapts is incorrect? (2)
a. The Modapts system was developed into an instrument to improve
ergonomics in the workplace.
b. The system is used to analyse the method of work practically.
c. Modapts can be applied in factories, warehouses, offices, and even sports.
d. The Modapts system divides work into basic movements or activities.
e. A MOD is a unit of measure for the effort.
6.8 Continuous Improvement / Work Study: Which of the following is an example of the
waste: “Transportation” (2)
1. Goods having to be transported to the customer from the factory.
2. Raw materials having to be transported from the supplier to the factory.
3. WIP having to be transported within a factory.
4. Equipment having to be transported within a factory.
Now select the correct one from a b c d or e
a. 1 and 2
b. 1 and 3
c. 3 and 4
d. All of the above
e. None of the above
6.9 Teamwork: Which is the best approach to follow if you want to change a norm? (2)
a. Alter your behaviour and hope the rest follows.
b. Identify the person who started the norm in the first place.
c. Try to identify allies in the group.
d. Ignore it because it will disappear eventually.
e. Discuss the norm with the group.
6.10 Culture: Which one of the following is NOT TRUE about corporate culture? (2)
a. You can see corporate culture in the way hierarchical levels are set up.
b. You can see corporate culture in the way information is communicated.
c. Culture is what people do when no-one is looking.
d. Promotion is one of the components of a great corporate culture.
6.11 Culture: Which one of the following is NOT part of the six components of a great
organizational culture? (2)
a. Practice
b. Vision
c. Communication
d. Place

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6.12 Motivation: Which one of the following is NOT true: (2)
a. People with an external locus of control can often be hard-charging
individuals who assume a “take no prisoners” attitude.
b. People with an internal locus of control can often sidestep individuals in an
organisation to achieve their goal.
c. People with an internal locus of control believe that their success is a direct
result of their hard work.
d. Many people can shift back and forth between an internal locus of control
and an external locus of control, but they will always have one dominant
control type within them.
e. People with an external locus of control are team players and will always
praise those around them for a job well done – even if they had nothing to
do with it at all.