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Quality Plus Company Profile
Quality Plus Company Profile
Quality Plus Company Profile
Unit 16M One Burgundy Plaza, 307 Katipunan Ave., Quezon City
Telephone: (632) 434-6833; 434-3583
E-mail: mail@qplusconsulting.com
Website: www.qplusconsulting.com
Company Profile
TABLE OF CONTENTS
1 About Us………………………………………………………………...... 3
2 Brief History………………………………………………………………. 4
3 Company Vision & Mission………………………………………… 5
4 Consultancy & Training Business Framework…………….. 7
Strategic Planning………………………………………….… 8
People Development…………….……………………….… 10
Process Management…………………………………….… 11
Performance Management……………………………... 13
Continuous Improvement……………………………….. 15
Standardization & Control…………………………….... 17
5 Training Courses………………………………………………………..
Strategic Planning……………………………………………. 19
People Development…………….……………………….… 19
Process Management………………………………………. 20
Performance Management……………………………… 22
Continuous Improvement……………………………….. 23
Standardization & Control……………………………….. 25
6 Our President & Managing Director…..………………………. 28
7 Some of our Clients……………………………………………………. 29
Page 2
Company Profile
ABOUT US
Page 3
Company Profile
BRIEF HISTORY
Quality Plus Management Consulting Co., upon its inception in 2001
started with the challenge for its Managing Director, Mr. Henry O. Palaca to start as
a freelance consultant for a project with a lighting company in an industrial park in
Cavite. Through ‘word of mouth’ more projects from new clients came in, one after
the other. Hence, it was formally established as a legal single proprietorship entity
in 2002, registered under the name Q+ MANAGEMENT CONSULTING. It was when
clients drastically increased to over twenty companies from the manufacturing and
service sectors.
The convergence of its pool of consultants and technical staff alongside with
their expertise, exposure and experiences comes with an innovation in its new
image into a concrete business framework that embraces six major fields of
approach to industry quality and process improvement. This framework lays out an
ideal cycle of approach to business process overhauling that starts from
Page 4
Company Profile
OUR VISION
OUR MISSION
Quality Plus Management Consulting Co. is committed to:
Provide exceptional services that will add value to our clients;
Nurture our staff and continuously develop their competence in order to achieve
a high sense of pride and degree of excellence in their work; and
Build strong relationship with our business partners and treat them with fairness
and integrity.
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Company Profile
So far, it has inspired us to have already shared with our clients under the
BUSINESS PROCESS IMPROVEMENT PROGRAM the success of achieving
significant results in the value-added services we provide, such as:
We provide training for our clients in the field of quality and productivity as
well as statistical tools and techniques in addressing operational problems and
improving customer satisfaction.
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CONSULTANCY AND TRAINING BUSINESS FRAMEWORK
Page 7
STRATEGIC PLANNING
Business Planning
Short term plans are not enough to survive in the stiff competition. For an
organization to avoid myopia, a long-term business plan is strategically
performed by the management. This covers environmental scanning, customers
and competitors’ analysis and setting up of corporate goals, objectives and
targets.
Page 8
STRATEGIC PLANNING
Organizational Diagnosis
Our team of consultants conducts an assessment of the company’s entire
business process, focusing on the actual performance of the critical processes.
Coaching Approach
We coach our clients on how to properly execute the Strategic Planning of the
company, from environmental scanning up to development of goals, objectives,
targets, and programs.
Page 9
PEOPLE DEVELOPMENT
Part of the company preparation in the implementation of the strategic plan is the
capability of the people in the execution of the plan. Staff capability is evaluated in
terms of their knowledge, skills and work attitude.
Training Workshops
Management Development Program
Leadership & Supervisory Skills
People Empowerment
Training of Trainers
Team Building for Performance Improvement
Page 10
PROCESS MANAGEMENT
Process Control
Companies use various statistical tools and techniques to measure performance
of the process. When the process is measured, that is the only way we can assess
its stability as well as its ability to meet product specifications and customer
expectations
Measurement System
The measurement system of the production operations system must be closely
monitored for its reliability. Monitoring and inspection activities will be futile
unless the company’s measurement system is verified to be satisfactory and the
measurement readings reliable.
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PROCESS MANAGEMENT
Operations Audit
A team of consultants conducts an independent assessment of the company’s
production operations, determining its strengths as well as its areas for
improvement
Coaching Approach
We coach our clients on how to implement system as well as the sub-systems of
production operations such as Production Planning and Control (PPC), Materials
Management, Warehousing and Inventory Management, Distribution System,
Maintenance System, and Facilities Planning.
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PERFORMANCE MANAGEMENT
Page 13
PERFORMANCE MANAGEMENT
Coaching Approach
We teach our clients on how to set up a performance management system in the
company. Proven-to-be-effective methodologies such as Management-By-
Objective (MBO), Balanced Score Card (BSC), Cost of Quality Management
(CQM), or Performance Excellence Assessment criteria (PQA, MBNQA) may be
used as a framework.
Training-Led Consultancy
Balanced Score Card
Cost of Quality
Assessing Company’s Performance Through MBNQA Criteria
Page 14
CONTINUOUS IMPROVEMENT
Lean Manufacturing
Lean Manufacturing is a management philosophy of minimizing wastes by
striving for perfection through continuous learning, creativity and teamwork.
Success requires total commitment of the management and employees.
Page 15
CONTINUOUS IMPROVEMENT
OUR SERVICES IN CONTINUOUS IMPROVEMENT INCLUDE:
Coaching Approach.
We coach our client on how to set up effectively process improvement/ problem
solving teams, including training led consultancy on different problem solving
tools and techniques, and recognition or reward scheme.
Training Programs:
Work Simplification
Creating a Safe and Efficient Workplace
Business Process Re-engineering
7 Q.C. Tools of Problem Solving
7 Management Planning Tools
Theory of Constraints
8D of Problem Solving
Setting Up Quality Teams
5S of Good Housekeeping
Value Stream Mapping
Just- in- time
Kanban System
Poka Yoke (Mistake Proofing)
Gemba
Muda
Visual Management
Total Productive Maintenance
Lean Manufacturing
Page 16
STANDARDIZATION & CONTROL
Page 17
STANDARDIZATION & CONTROL
Documentation Package
Training Programmes
Understanding ISO 9001 Requirements
Understanding ISO/ TS 16949 Requirements
Understanding ISO 22001 Food Safety Management System
Requirements
Understanding GMP Requirements
Understanding HACCP Principles
Setting Up HACCP Program
Designing, Documenting and Implementing QMS
Internal Quality Auditing (IQA)
Effective Document Control
Effective Records Management
Managing Suppliers Quality
Measuring Customer Satisfaction
Root Cause Analysis (RCA)
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WHAT WE OFFER
Coaching and Consultancy
In-house Training
TRAINING COURSES
Strategic Planning
A disciplined effort to produce the fundamental decisions and actions that must be taken
today to shape the long-term direction of the organization.
Quality Function Deployment
Is a structured method that is intended to transmit and translate customer requirements,
that is, the Voice of the Customer through each stage of the product development and
production process, that is, through the product realization cycle.
Benchmarking
Is a process of comparing the business processes and performance metrics (including cost,
cycle time, productivity, or quality) that is widely considered to be an industry standard
best practice
Training Workshop in Feasibility Study
An evaluation of a proposal designed to determine the difficulty of carrying out a designated
task before technical development & project implementation.
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2. TRAINING COURSES ON: PEOPLE DEVELOPMENT
Page 20
3. TRAINING COURSES ON: PROCESS MANAGEMENT
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3. TRAINING COURSES ON: PROCESS MANAGEMENT
Balanced Scorecard
The balanced scorecard is a strategic planning and management system that is used
extensively in business and industry, government, and nonprofit organizations worldwide to
align business activities to the vision and strategy of the organization, improve internal and
external communications, and monitor organization performance against strategic goals.
Overview of the Philippine Quality Award
Philippine Quality Award is the highest level of national recognition for exemplary
organizational performance.
Performance Management
Performance Management aims to determine, establish & measure key performance
indicators, which leads to the understanding of what the customer perceives of a service.
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5. TRAINING COURSES ON: CONTINUOUS IMPROVEMENT
Productivity Improvement
Learn the concept of productivity and what are the tools used to improve productivity.
Cycle Time Reduction
Learn about Cycle Time Reduction and find ways to decrease the standard time required to
complete a process using different tools.
Lean Manufacturing
It is a generic process management where values are created with less work/effort by
minimizing or eliminating waste.
Value Stream Mapping
It is a lean manufacturing technique used to analyze the flow of materials and information
currently required to bring a product or service to a consumer.
Just-in-time Training Workshop
Just-In-Time (JIT) can be an effective approach to achieving excellence in a manufacturing
company through the elimination of waste.
Kanban System
Is a systematic approach in signaling a system to take action to maintain a continuous supply
of parts, supplies, etc so that it is readily available to the user.
Poka yoke (Mistake Proofing)
A mechanism in lean manufacturing process that helps an equipment avoid mistakes in
which it minimize or eliminate product defect by preventing, correcting, or drawing
attention to human errors.
5S of Good Housekeeping
The most basic and fundamental approach for improving productivity in all types of
businesses, particularly at plants and factories.
Visual Management
It is a system of management that helps create and sustain competitive advantage for
organizations.
Introduction to Six Sigma
Principle used in service and manufacturing industry that aims to minimize defects.
The DMAIC Process
A Six Sigma framework tool that is used in solving problems encountered in an organization
and is used to improve an existing process .
Problem Solving Process through 7 QC Tools
It is a prerequisite of DMAIC process specifically in the measurement and control phase
that is concentrated on statistical or quantitative approach.
Seven (7) New QC Tools
It is a prerequisite of DMAIC process specifically to define, act and interpret a phase that is
concentrated on qualitative approach.
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5. TRAINING COURSES ON: CONTINUOUS IMPROVEMENT
Page 24
6. TRAINING COURSES ON: STANDARDIZATION & CONTROL
Page 25
6. TRAINING COURSES ON: STANDARDIZATION & CONTROL
Page 26
6. TRAINING COURSES ON: STANDARDIZATION & CONTROL
For more information about our effective training programs, please call us for an
appointment. We shall be glad to assist in your organizational competency and
training enhancement programs.
Page 27
Henry O. Pa la ca, PIE, M TM
President and Managing Director
Henry O. Palaca is the President & Managing Director of Quality Plus Management Consulting Co.
He obtained his Bachelor of Science degree in Industrial Engineering and Master’s Degree in
Technology Management at the University of the Philippines, Diliman, Quezon City. He is also a
professor of Mapua Institute of Technology - School of IE/EMG, handling masteral and
undergraduate courses in statistics, quality and productivity.
Henry has been a Management System consultant for over ten years now. He successfully
assisted more than 100 companies in setting up a Quality Management System towards ISO 9001
certification. He also helped out companies in their process excellence effort including Pilipinas
Shell Petroleum Corporation, and Alcantara Group’s plywood plant in Davao, agribusiness in
General Santos and industrial park in Batangas. He also assisted companies in setting up their
TQM programs including quality circles and self-directed teams.
In the field of training, Henry delivered over 10 various courses in Management System and
Process Improvement to more than 50 companies. Having been an IRCA registered QMS auditor
(Ref. # 1181722), he conducted audit to more than 100 companies in a lead auditor or auditor
capacity.
Henry’s passion for quality, productivity and process improvement inspires him to get involved in
some training institutions: as a regular guest lecturer of UP Institute for Small Scale Industries (UP
ISSI), and as one of the key trainers of the Advocate of Philippine Fair Trade, Inc. (APFTI), an NGO
that helps small-scale companies to become globally competitive. He is lecturing on Production
Management, TQM and Project Management at the UP ISSI. In APFTI, he is a training partner,
being a founding member of Excellent Training Concepts (XTC), APFTI’s training group. He is also
an active member of Philippine Society for Quality (PSQ), being chair of the Technical Professional
Development Committee.
His early days of this career nurtured him to be an expert in this field. He was a former
management consultant of Neville-Clarke Philippines. Also, he previously held key positions in
Management System with Mariwasa Ceramics Group of Companies and Splash Group of
Companies in the development and implementation of their Total Quality Management programs,
including ISO 9000 certification.
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SOME OF OUR CLIENTS
AGRICULTURE
AUTOMOTIVE
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SOME OF OUR CLIENTS
CHEMICALS
Cosmetique Asia
Euro Chemicals, Inc.
Hairskin Spa Manufacturing Corp.
Lean Processes, Inc.
Metrolab Industries, Inc./Sara Lee, Inc.
Minaro Skin Care Products
Mondes Int’l Beauty Products Inc
Pilipinas Extract Resources, Inc.
Refinette Cosmetic Industry
Ysa Skin Care Corporation
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SOME OF OUR CLIENTS
ELECTRONICS / SEMICON
EMISSION TESTING
GLASS
Page 31
SOME OF OUR CLIENTS
GOVERNMENT AGENCIES
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SOME OF OUR CLIENTS
LOGISTICS/SHIPPING/CARGO FORWARDING
CPGC Logistics
PACC Shipping, Inc.
UTI Global Logistics, Inc
MANPOWER SERVICES
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SOME OF OUR CLIENTS
OPTICS
ORGANIZATIONS/ASSOCIATIONS/ACADEME/INSTITUTIONS
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SOME OF OUR CLIENTS
PLASTIC/FIBERGLASS/RUBBER (PACKAGING/ENCLOSURE/CONTAINMENT)
PLASTIC/FIBERGLASS/RUBBER (PACKAGING/ENCLOSURE/CONTAINMENT)
PRINTING
CGK Formaprint
Mega Publishing Group
The House Printers Corp.
US Embassy- Regional Printing Center
Page 35
SOME OF OUR CLIENTS
REALTY/ FACILITIES/ UTILITIES
TELECOMMUNICATIONS
ADTEL, Inc
WOOD
Rev032010
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