Shalbe-lynn Dwyer

1351 Langley Circle, Oshawa Ontario, L1K0E2 Shalbedwyer@gmail.com

(705)-875-6158

PROFESSIONAL PROFILE

Outgoing and experienced Waitress with excellent communication skills seeking position as a sales
associate.

HIGHLIGHTS OF QUALIFICATIONS

 Responsible worker with 5+ years in customer service and childcare combined

 Excellent communication skills from Bartending and Waitressing and engaging with customers
 Safe worker; Completed Worker Health & Safety In 4 Steps Certificate
 Earned Youth Job Connection Certificate from YMCA for employment skills training
 Outgoing and positive; comfortable greeting customers and making conversation
 Works well under pressure; experienced as a Waitress in a fast-paced restaurant
 Comfortable cleaning: swept, mopped, wiped counters, vacuumed at busy pub

WORK EXPERIENCE

YOUTH JOB CONNECTION MEMBER, YMCA EMPLOYMENT CENTRE; W HITBY — 2019

Participated in 60 hours (3 weeks) of employment skills workshops including Conflict Resolution,
Customer Service, Team-Building and Professionalism. Maintained perfect attendance to all
workshops and participated respectfully in group activities with diverse personalities. Worked
independently on computer assignments including Accenture certification and MS Word written
assignments. Conducted online research regarding employment standards and used databases for
job search purposes.

WAITRESS, PRINCE ALBERT PUB; EAST GWILLIMBURY — 2015 - 2016

Welcomed guests and attended to their needs; served and handled meals and beverages in a timely
manner; gave customer service to all guests including inquiries and dietary restrictions; and assisted
other team members by setting up and cleaning down the restaurant and tables.

BARTENDER, PRINCE ALBERT PUB; EAST GWILLIMBURY — 2015 - 2016

Created an inviting atmosphere for guests at the bar; performed well during rushes and happy hour;
processed cash and card payments with POS system; and ensured the bar was up to health and
safety code.

CHILD CARE PROVIDER, PRIVATE HOMES; DURHAM REGION — 2009 - 2012

Supervised children ranging from infant-7years old for a variety of families. Responsibilities
included: Preparing meals, bedtime routines, diapering, conducting educational activities, cleaning
up after children, and maintaining open communication with parents/guardians regarding children’s
progress.

EDUCATION & CERTIFICATIONS

DURHAM COLLEGE - BEGINNING SEPTEMBER 2019
ONTARIO SECONDARY SCHOOL DIPLOMA, DURHAM CONTINUING EDUCATION, 2019
W ORKER HEALTH AND SAFETY AWARENESS IN 4 STEPS, MINISTRY OF LABOUR, ON 2019
W ORKPLACE VIOLENCE AND HARASSMENT PREVENTION CERTIFICATE, DURHAM COLLEGE, ON 2019
W ORKING TOGETHER: THE CODE AND THE AODA CERTIFICATE 2019
ACCENTURE CERTIFICATES: RESOLVING CONFLICT, PROFESSIONAL IMAGE, CUSTOMER SERVICE 2019
VALEDICTORIAN AWARD - FOR INSPIRING OTHERS TO SUCCEED WHILE MAINTAINING HIGH ACADEMIC STANDARDS 2019
PRINCIPAL’S AWARD - FOR EXEMPLIFYING THE MODEL STUDENT FOR CONTINUING EDUCATION 2019

References available upon request