INTERNSHIP REPORT

Umar Iqbal (PBO INTERN)

(16 JULY 2019 TO 24 AUGUST 2019)
BIN QASIM BRANCH
0321-3957007

PBO INTERN
Umar Iqbal
PBO INTERN, BIN QASIM BRANCH

Table of Contents
PREFACE...................................................................................................................................................... 3
ACKNOWLEDGEMENT .............................................................................................................................. 3
EXECUTIVE SUMMARY:............................................................................................................................. 4
MISSION STATEMENT: ............................................................................................................................... 5
VISION STATEMENT: .................................................................................................................................. 5
Service Mission: ........................................................................................................................................... 5
Our Values: ................................................................................................................................................... 5
Core Values: ............................................................................................................................................. 5
Staff: .......................................................................................................................................................... 5
Relationships: .......................................................................................................................................... 5
Competitors: ............................................................................................................................................ 5
Computerized Working Environment: .................................................................................................. 6
Islamic Agricultural Financing: .................................................................................................................. 6
PMYBL SCHEME: ......................................................................................................................................... 6
1. Small Entrepreneur: ............................................................................................................................ 6
2. Micro Enterprise:................................................................................................................................. 6
3. Agriculture (Tractor Ijarah): .............................................................................................................. 7
4. Car Ijarah: ............................................................................................................................................. 7
Type of Accounts: ........................................................................................................................................ 7
1. Local Currency Accounts: ................................................................................................................... 7
2. Foreign Currency Accounts: ............................................................................................................... 7
Kafalah ........................................................................................................................................................ 8
Consumer finance. .................................................................................................................................... 9
List of required documents ..................................................................................................................... 9
Salaried ....................................................................................................................................................... 9
Businessmen / SEP.................................................................................................................................... 9
Responsibilities of PBO as I experienced. ............................................................................................ 9
Responsibilities....................................................................................................................................... 10
SWOT Analysis: ........................................................................................................................................ 13
Strengths................................................................................................................................................. 13

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Umar Iqbal
PBO INTERN, BIN QASIM BRANCH

Weaknesses ............................................................................................................................................ 13
Opportunities ......................................................................................................................................... 13
Threats .................................................................................................................................................... 13
Recommendations .................................................................................................................................. 14
Marketing Practices Adopted By Bank ............................................................................................... 14

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Umar Iqbal
PBO INTERN, BIN QASIM BRANCH

PREFACE
Banks play very important role in the development of the country. Now a day’s banks use very
different technologies which influence the managerial activity that’s when I decide to do
internship in the bank.

In preparation of this report I tried my best to provide all possible information about the
operations, functions and task of MEEZAN BANK LIMITED in brief and comprehensive form. I
have also tried my best to use simple easy words and language.

ACKNOWLEDGEMENT

I thanks to Almighty ALLAH, who gave me the real guidance, which enable me to complete this
report successfully. This report would not have seen the light of the day without the help of some
people, whose names we would like to mention here.
Working under the observation of PBM, Zeeshan Naeem, I owe more than what I can mention,
his inspiring guidance, remarkable suggestions, encouragement and friendly discussion enabled
me to complete this report efficiently. Without his support and proper guidance, it would be
almost impossible to accomplish this task successfully.
I am also thankful to Mr. Mubeen Ahmed (Branch manager, Bin Qasim Branch), Mr. Masood
Ahmed (Operations Manager), Mr. Faizan Ahmed (BSO), Mr. Ather (PBO) Mr. Mohsin
(relationship manager), of Meezan Islamic Bank Bin Qasim Branch, without their guidance and
support it would not have been possible for me to accomplish this assignment.
I would like to express my sincere gratitude to my parents, who are the most precious asset, for
being extremely supportive and for encouraging and motivating me constantly as well as for
helping me where ever possible.
May all of them live long and enjoy a happy life!

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Umar Iqbal
PBO INTERN, BIN QASIM BRANCH

EXECUTIVE SUMMARY:
Meezan Bank Limited was incorporated in Pakistan on January 27, 1997 as a public listed
company under companies, ordinance 1984 and its share quoted in Karachi Stock Exchange. MBL
was registered as an Investment Finance Company on August 8, 1997 and carried on the business
as an Investment Banking as permitted under SRO 581 (I) 87 dated July 13,1987 in accordance
and in conformity with the principle of Islamic Shariah. A certificate of commencement of
business was issued to MBL on September 29, 1997.

MBL was granted a “Scheduled Islamic Commercial Bank” licensed on January 31st, 2002 are
formally commenced operation as a Scheduled Islamic Commercial Bank with effect from March
20,2002 and receiving notification in this regard from the State Bank of Pakistan (SBP) under
section 37 of the State Bank of Pakistan Act, 1956.

Meezan Bank Limited has 675 Branches in Pakistan and it became the 8th largest bank in Pakistan
in term of branch networking.

Meezan Bank Limited being an Islamic Bank offering its products to its customers strictly in
accordance with the shariah compliance. It’s doing business in Corporate Banking, Commercial
Banking, Consumer Banking, Retail Banking, Investment Banking keeping in view the all norms
and standards of Islamic conjunction.

During the period of my Internship from June 24, 2019 to August 23, 2019. I have worked in
Admin & Branch Expansion Department and acquired a lot of knowledge and experience while
interacting with the staff of Meezan House.

Conclusion and Recommendations are integral part of this report. Bibliography regarding data
collection and references where from information has been obtained.

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Umar Iqbal
PBO INTERN, BIN QASIM BRANCH

MISSION STATEMENT:

To be a premiere Islamic Bank, offering a one-stop shop for innovation value added products
services to our customers within the bounds of shariah while optimizing the shareholder value
through an organizational culture based on learning fairness respect for individual enterprise and
performance.

VISION STATEMENT:

Establish Islamic Banking as banking of first choice to state the implementation of an equitable
economic system providing a strong foundation for fair and just society for mankind.

Service Mission:
To develop a committed service culture which ensures the consistent delivery of our
products and services within the highest quality service parameters, promoting Islamic
values and ensuring recognition and a quality banking experience to our customers.

Our Values:
Core Values:
Shariah-compliance, Integrity, Professionalism, Innovation, Service, Excellence, Social
Responsibility

Staff:
Committed, motivated and professionally trained employees who are empathic to their
customers’ needs.

Relationships:
Our relationships are long-term. We recognize and value our customers’ needs above all
and strive to ensure their fulfillment. All customers are treated with professionalism and
in a friendly manner. It is our endeavor to ensure that they receive efficient and timely
service. The Meezan Bank experience is a unique one.

Competitors:
Despite notable economic uncertainties the financial strength of Meezan Bank Limited has
greatly enhanced during the previous years. The successful expansion program proved their

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Umar Iqbal
PBO INTERN, BIN QASIM BRANCH

capability and commitment in comparison with the competition in the financial sector. The
Banking structure in Pakistan comprises of:

• Central Bank
• Commercial Banks
• Investment Banks
• Development finance Institutions (DFIs)
• Specialized Banks
• Foreign Banks

Computerized Working Environment:

In bank all the work is done on computers. All the entries are made in computer. Balance is
fed into the computer. This increases efficiency of the bank. All the branches are centrally
controlled through LAN settings. It helps them to co-ordinate more easily for making efficient
and fastest consumer services.

Islamic Agricultural Financing:

Meezan Bank is considered as a trend setter in Islamic Banking in Pakistan mainly on account
of offering wide range of Shariah-Compliant banking solutions to cater different needs of its
customers. Following its track record, Meezan Bank is now offering Islamic Agricultural
Financing Products to farmers.

PMYBL SCHEME:

Under this scheme, financing will be available to the youth of Pakistan under the four major
categories, along with the eligibility criteria:

1. Small Entrepreneur:
Unemployed youth especially educated ones who are looking for establishing or extending
Shariah compliant business in their personal capacity through establishment of enterprise.

2. Micro Enterprise:
Individuals who have successfully completed 3-4 cycles with Akhuwat and want to graduate from
their current business size.

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Umar Iqbal
PBO INTERN, BIN QASIM BRANCH

3. Agriculture (Tractor Ijarah):

Young farmers who require Tractor financing.
4. Car Ijarah:
Vehicles like Bolan & Ravi will be financed for the purpose of Taxi, Delivery Vans and similar
activities etc.

Type of Accounts:
Meezan Bank offers the largest range of Riba-free Deposit Accounts for Personal Banking

1. Local Currency Accounts:

 Rupee Current Account - A Convenient, Secure and Stable Deposit Account
 Rupee Savings Account - Ensuring Truly Halal Savings with Comprehensive Returns
 Meezan Bachat Account - The convenience of a Saving Account with Halal Profit
 Labbaik Saving Aasaan - A specialized Saving Account designed to save for Umrah & Hajj
 Business Plus Account - Serving you the perfect blend of convenience and flexibility
 Meezan Kids Club Account - Specialized saving account for kids under the age of 12 years
 Meezan Teens Account - Mudarabah based saving account specifically for teens
 Meezan Asaan Current Account - A Convenient, Secure and Stable Deposit Account
 Meezan Asaan Savings Account - Ensuring Truly Halal Savings with Comprehensive
Returns


2. Foreign Currency Accounts:

 Dollar Current Account - A Truly Halal Dollar Current Account
 Dollar Saving Account - A Truly Halal Dollar Saving Account
 Euro Current Account - A Truly Halal Euro Current Account
 Euro Saving Account - A Truly Halal Euro Saving Account
 Pound Current Account - A Truly Halal Pound Current Account
 Pound Saving Account - A Truly Halal Pound Saving Account

Meezan Islamic bank also provide COII (Certificate of Islamic investment), here the customer will
invest in the certificates through Meezan Islamic bank for the specific tenure on an amount. Then,
customer will get the profit according to the nature of the certificate. Either, it will be an MMC,
DMC etc.

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Umar Iqbal
PBO INTERN, BIN QASIM BRANCH

Islamic mode of financing

 Musharakah
 Mudarabah
 Murabaha
 Sallam
 Istisna
 Ijarah

Kafalah
According to me, Kafalah is a best product of meezan Islamic bank for their customer because
it provides the option of saving, investment and protection. Customer of meezan bank can
avail this product to save his money for the purpose of Hajj, wedding, retirement, and child
higher education. Some latest guidelines and terms and conditions are given below: -

 Plans start as low as Rs.2,000/month

 Plans are available from 3 years to 15 years
 Flexible payment options: Monthly / Quarterly / Annually / Lump sum
 Continuous protection through Takaful Company
 Monthly profit payment reinvested in your Kafalah plan
 Easy exit option *
 No hidden charges on premature encashment
 Tailor-made options are also available
 Conveniently track your investment growth through complimentary internet banking
 Maximum protection of life Takaful up to Rs.15 Min with additional 100% Accidental
Death Benefits (ADB) throughout the plan term
 A Minimum coverage of Rs. 500, 000 upon Accidental Death Benefit (ADB) claim
 100% cover for individuals with Permanent Total Disability (PTD) due to an accident or
sickness.
 On Bank’s sole discretion, WAKALAH FEE may be waived after 3 or more years of
WAKALAH period
 Sole Proprietorship & Joint Account Holder can also open Kafalah Account
 In case of Natural or Accidental Death Meezan Bank will also provide Additional Rupees
20,000 as Funeral Expense

* 5% Wakalah fee and Takaful expense on actual rate applicable.

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Umar Iqbal
PBO INTERN, BIN QASIM BRANCH

Consumer finance.
In consumer finance, meezan bank can provide car ijarah, bike ijarah, home financing, consumer
home products etc on easy installment, but the only term and condition is that if a person is
eligible to get those products and have a good income to pay the installment amount and will
not become defaulter, he can easily avail these products by submitting some required documents
by visiting nearest or any branch of meezan bank. I noticed and learned that treat customer as
well as you can.

List of required documents

Salaried
 Copy of Applicant's CNIC
 1 Passport-sized colored photograph of applicant
 Original / Certified copy of Bank Statement (last 06 months)
 Original / Certified copy of Pay Slip
 Employer's certificate including Tenor /Designation /Salary
 Declaration of Financing
 Signature Verification Form.

Businessmen / SEP
 Copy of Applicant's CNIC
 1 Passport-sized colored photograph of applicant
 Original / Certified copy of Bank Statement (last 12 months)
 2 years Proof of Business (e.g. NTN / Tax return / Bank Certificate / Association Letter
etc)
 Copy of NTN Certificate
 Declaration of Financing
 Signature Verification Form.

Responsibilities of PBO as I experienced.

As I learned and experienced during my internship period, personal banking officer is to assist
the customers in managing their bank accounts and finances. PBO will be responsible for building
long-term relationships with clients and cross-selling them a products and services of Meezan
Islamic bank.

PBO should be excellent communicators with solid knowledge of banking processes and products
because PBO is sitting on the front desk of the branch and 60% customers entered in the branch
will directly interact with PBO’S and PBM. Sales and customer service experience can help in
succeed in the role. So as a PBO intern, we should make daily calls to our existing customers. We
have divided the customers into three categories, head management, middle management, and

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 Umar Iqbal
PBO INTERN, BIN QASIM BRANCH

tail management. The record the customers shown in the system. We pitched car ijarah and
home finances products or investment criteria to top customers of the branch and convince them
to maintain the account to become the premium customer of Meezan Islamic Bank. Then, we
pitched consumer home financing products to middle management customers and make calls on
low balance account to maintain and deposit into account and use these accounts and make sure
with calm and soft words asking about any complaint regarding the customer handling in the
branch because PBO’s primarily responsibility is to satisfy the customer needs and maintain the
relation with them. The purpose of doing all these things is to contribute into the whole deposit
amount of meezan Islamic bank.

As well as during my internship period I wasn’t just stick on PBO intern duties and responsibilities,
but I also seek to learn operations services like how to open an account, fill the form and
inspection of all required documents needed to open an account, as well as amendments, bio
sys, compliance, giving ATM to customers who come to receive, procedure of captured card
deliver to customer. Inward and outward cheque procedures, I also worked with cash counters
to learn those functions, working with madam Sadaf to learn the process of remittance and work
under supervision of Mr. Faisal, who is handling clearing bills.

Responsibilities
 Advise customers on bank services for their needs.
 Manage customer bank accounts; open, close and oversee transactions.
 Resolve issues with banking services and accounts.
 Refer clients to I house financial experts, as needed.
 Reach out to potential customers to generate new business.
 Present financial products and services to existing and prospective customers.
 Perform administrative duties (e.g. entering data into banking software).

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Umar Iqbal
PBO INTERN, BIN QASIM BRANCH

Branch hierarchy

Mr.Mubeen Ahmed ( Banch

Manager)

Trade finance (Mr. farees,

Mr. masood Ahmed ( Noshad)
operational manager.

BSO ( faizan ahmed, sana,

PBO (Mr. ather) PBM ( Mr. Zeeshan Naeem)
qayum, prince kumar

Mr. Faisal (clearing)

& Sadaf (remittance)

Mr. Naeem Khan
(BDO)

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Umar Iqbal
PBO INTERN, BIN QASIM BRANCH

Organizational structure

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Umar Iqbal
PBO INTERN, BIN QASIM BRANCH

SWOT Analysis:
Strengths:

 Starting a day with the name of Allah and Dua, it makes every employee motivated and
fresh.
 Bank has a belief in customer service.
 Customer give suggestion for the improvement of bank and these suggestions are listened
carefully.
 Manager Mr. Mubeen Ahmed has a good coordination with staff members.
 Environment is friendly.
 Products are excellent.
 Expansion is consistent.
 Modernized banking (online + Internet)
 Fully computerized each department has to own PC.

Weaknesses:

 New Setup
 Staff is lesser and customers are a lot.

Opportunities:

 Information Technology.
 Establishing Foreign Branches
 Local Setup Expand

Threats:

 Competition by the settled bank like MCB and others.

 There is a possibility that in future the customers are too many to be handled by the so
small number of the employees.
 Governmental policies may pose unpleasant role.

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Umar Iqbal
PBO INTERN, BIN QASIM BRANCH

Recommendations
As far as I observed in my training period, the employees should be properly facilitated so that
they may feel satisfied as they are the assets of the MBL which must be motivated by the
management of the bank. Incentive should be given in the shape of rewards, increase in pay or
promotion etc. as the employees of the bank are hardworking and loyal the bank will make
progress by leaps and bounds. There are some more suggestions for Meezan Bank Limited. These
suggestions are based on experience with the bank.

As I observed, everything is excellent but Meezan bank should change their old office equipment
with new technological equipment. Increase the number of staffs in each branch to make sure
that customer will never wait for a 1 or 2 hours, because if customer will be gone, he will never
come back.

This is a routine practice that in order to give personalized services to the customer bank staff
tries to fill all the columns of AOF with their own handwriting which is wrong. AOF must be
filled in by the customers. Bankers should avoid filling in the AOF because it can create
problem if the address, title of account or any other information provided by the customer
has not been written properly. Customer may be affected, or he may claim that this
information was not provided by him, but if AOF is filled by the customer then banker cannot
be held responsible for any incorrect information provided by the customer.

Marketing Practices Adopted by Bank

Nowadays marketing of products is of prime importance for any organization. In this dynamic
environment every organization has its own Marketing Department which is responsible for
creating the demand of its goods and services.

Nowadays banks also have their marketing departments which are responsible for creating
demand of their products i.e. their deposit schemes and increasing the deposit of the bank.

Meezan Bank Limited has its own full marketing Department at the Head Office Karachi. This
department prepares different deposit schemes for its customers time to time in order to
increase the business of the bank. At branch level the Operations Department follows
marketing practices. At each branch of bank officers are available to provide marketing
activities of their products.

They make customer calls and personally visit the potential customer to convince them to invest.
They make phone calls to customers and inform them about their schemes, profit rates.

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Umar Iqbal
PBO INTERN, BIN QASIM BRANCH

Conclusion
Meezan Islamic bank is working on the mission and vision of Riba Free services in Pakistan to
provide the best services to their customers according to the sharia compliance. For the working
procedures and policies were quite up to the mark in the Meezan Bank, Bin Qasim Branch and
are completely accordance with the establish policies and practices under sharia compliance.
Bank is providing better services to the customers and as well as better facilities to its employees
which resulting in the efficient and honest working towards their job, employees are making
uttering efforts to increase the profit of the company on year to year basis as well as time their
best to increase the wealth of the shareholders. In the end, this internship helps me a lot to
improve my lacking areas as well as I understand the whole branch banking and now, I feel that
it will be so helpful for my entire career that I feel confident to do a banking job in future.
I hope/wish to be a part of Meezan house in future Insha’Allah

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