HANDLING ANGER – A SKILL

(By Jai Bakshi – GHCL Sutrapada)

Anger is a hard emotion need acknowledgement and control. It simply exists without
being right or worry. Every human being gets angry sometimes. It is the indication of
uncertain behavior - some over react to a situation and other suffer the injustice in
silence.

Whatever they are in industrial environment handling anger should be learnt as any other
skill. As told in “BHAGAVD GITA”: –

“DELUSION COMES FROM ANGER, DELUSION RESULTS IN RUIN OF

DISCRIMINATION AND FROM RUIN OF DISCRIMINATION MAN
PERISHES”.

Two minutes outburst of bad temper can spoil the business

(not only business even relationship in life). A slip during a fit temper can create a
serious consequence. Everyone who is in authority other people should set a guard on
their tongue.

Anger has its values too on occasions where it should be used. It is best to keep one’s
anger in reserve for an occasion in which it is justifiable. Anger need an awareness of
choice and an embark of reason.

HANDLING SITUATION ON THE JOB:

Catharsis studies have revealed that the best thing to do about anger is nothing. An
incident causing anger will turnout to be unimportant and will be quickly forgotten. In
addition keeping quiet gives you time to cool down and decide whether the infuriate ting
thought in worth discussing.

In an organization situation which one in angry at some time the decision as what to
communicate and what one hopes to accomplish and rests with him. It to become
necessary to ask oneself, whether the person confronted is a superior. The openness of
the person to be confronted needs examination. If everyone where able to tell the truth
about his/her negative and positive reactions to each other work performance a lot of
tension producting situations can be cleared. To learn to communicate that directly and a
desire to try new methods and techniques. The technique can help keeps people in
regular touch with the each other. This will reduce in negative effect of anger by bringing
people in touch with each other regularly. This would clear the channel for an open
communication.
Elimination of anger altogether may be practically impossible. But it is possible to lesson
confrontation and non co-operation. The actual purpose of confrontation is to challenge
an attitude or behavior of another person with an aim to make him at least consider
changes. This is an inter personal skill which required mastering for effectiveness. To be
credible, it should be interposed with criticism sound as a reward, praising as a specific
form of reward is to make him know what image or picture you have about him.

Criticism is only resented when it is offered harshly and apparently without respect.
People who only hear negative feedback will be freezed into resistance and find subtle
ways to sabotage an office or business.

They will bear criticism, correction and resentment much better if they feel they are
respect and supported.

SOME STEPS FOR AVOIDING ANGER

BE ASSERTIVE AND NOT AGGRESSIVE :

Aggression is a way to win at all costs of pushing and shoving. Only assertive people
express their feelings and wishes in a direct yet congenial manner. They confront others
in a non-hostile was giving them necessary support instead of tearing them down. In the
process they do not allow to be pushed around.

TALK ABOUT FEELING OPENLY:

Many hesitate to talk what they feel. They are also afraid of letting others around to see
their inadequacies. Such fears will have to be turned into truth. They need to create
situations in which they and people with whom they associate and free to say what they
want to say. This can be creative and productive.

DO NOT BE DEFENSIVE:

The threatening or attacking trend makes one become defensive. Their tendency will
them be to stop listening and start considering the ways to win, dominate, impress or
escape punishment such a line of attack should be got over.

GIVE CONSTRUCTIVE FEED BACK :

Offering a feed back in a caring way is what makes it effective. It should be constructive
and as close as people to the event concerned. A corrective feed back should refer to
something that can be changed in the individual.

To sum up, in the job especially in an industrial situation expressed anger can make the
stressful situation worse. Psychologists have found that retaliation had no cathartic effect
while expressing anger to a superior. The situation itself is arousing and anxiety
producing. Complicating the situation instead of bringing into normal what will happen
ultimately.

Absence of a grievance handling mechanism always leads to such conflict situations.

Sometimes anger is expressed directly and many times it is covert. Absence from work,
unpunctuality, sloppiness lost managers are all indirect expressions of anger. Sullen and
Pocker faced employee and people who have no acceptable way to express their
discontent. Managers of business on the other hand see that stress exacts a toll from
one’s personal life. But the discussions relating to conflict management and stress
reduction are vague and rarely focus as problem solving. Little emphasis should be given
to concrete and specific communication skill to get people to handle anger in a safe and
acceptable manner.

Some safe fuels for all situations in whom you loose your temper.

- Do not talk
- Count up to 20
- Drink one glass of cold water
- Move from the place