Canon Imageformula - drg1100 - Series

imageFORMULA DR-G1130/DR-G1100 Series Service Guide
IMPORTANT
THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE imageFORMULA DR-
1130/1100 Series. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY
VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND
OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE
OF CONFIDENTIAL INFORMATION.
ANY PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING
REVISIONS.
Service Guide History
February 2013
o Service Guide Released
April 2013
o Warranty Revised
imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

Rev. 1 Page i
Published by
Canon U.S.A., Inc.
One Canon Park
Melville, New York, 11747-3336
1-800-OK-CANON
Email: ServicePlanning@cusa.canon.com
Canon U.S.A. Homepage: http://www.usa.canon.com

Canon U.S.A. Internet e-Support Center website: http://www.support.cusa.canon.com
Canon U.S.A. ISG Central website: http://isgcentral.cusa.canon.com
Canon Network Access (CNA) website: http://www.cna.cusa.canon.com
Distributed in the United States by Canon U.S.A., Inc.
This Service Guide is the property of Canon U.S.A., Inc.

© Canon U.S.A., Inc. 2013. All rights reserved.
The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference
purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without
the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon
U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession,
use, or misuse of this Service Guide.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or
specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are
subject to change without notice. The latest version is available online at the ISG Central and e-Support websites
noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein are
for illustration purposes only.
Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon, Inc.
All other company names and product names may be trademarks or registered trademarks of their respective
owners, and are hereby acknowledged.

Rev. 1 Page ii
Table of Contents
I. Product Overview, Design Features, Optional Accessories, Configuration, and Box

Contents ----------------------------------------------------------------------------------------------------------- 1
A. Overview ------------------------------------------------------------------------------------------------------------------ 1
B. Design Features -------------------------------------------------------------------------------------------------------- 2
C. Optional Accessories ------------------------------------------------------------------------------------------------- 3
1. imageFORMULA Flatbed Scanner Unit 101/201 ------------------------------------------------------------- 3
D. Configuration ------------------------------------------------------------------------------------------------------------ 3
E. Box Contents ------------------------------------------------------------------------------------------------------------ 4
II. Service Authorization ----------------------------------------------------------------------------------------- 5
III. Educational Training Offerings ---------------------------------------------------------------------------- 5
A. Training Overview ----------------------------------------------------------------------------------------------------- 5
B. Technician Certification --------------------------------------------------------------------------------------------- 5
C. Who Should Take This Training ----------------------------------------------------------------------------------- 5
D. Prerequisites ------------------------------------------------------------------------------------------------------------ 5
E. What You Will Learn -------------------------------------------------------------------------------------------------- 5
F. Course Format ---------------------------------------------------------------------------------------------------------- 6
G. Course Highlights------------------------------------------------------------------------------------------------------ 6
H. Course Equipment ----------------------------------------------------------------------------------------------------- 6
I. Service Materials ------------------------------------------------------------------------------------------------------- 6
IV.Servicing Notes ------------------------------------------------------------------------------------------------- 7
A. Estimated Installation Time (End-User)------------------------------------------------------------------------- 7
B. Installation Space Requirements --------------------------------------------------------------------------------- 7
C. System Requirements ------------------------------------------------------------------------------------------------ 8
D. Software Installation Procedures (End-User) ----------------------------------------------------------------- 8
E. Periodic Maintenance------------------------------------------------------------------------------------------------- 9
F. Special Tools ----------------------------------------------------------------------------------------------------------- 10
G. Consumable Parts ---------------------------------------------------------------------------------------------------- 10
H. Recommended Replacement Parts ----------------------------------------------------------------------------- 11
V. Suggested End-User Service Offerings --------------------------------------------------------------- 12
A. Warranty Support ----------------------------------------------------------------------------------------------------- 12
1. imageFORMULA DR-Scanner Limited Warranty ------------------------------------------------------------ 12
B. Canon Information Technology Systems Technical Support to the End-User ------------------- 12
C. On-Site Service -------------------------------------------------------------------------------------------------------- 12
VI.Post Warranty Support ------------------------------------------------------------------------------------- 13
A. Dealers or Authorized Servicer Offerings --------------------------------------------------------------------- 13
B. Authorized Service Provider Customer Registration System ------------------------------------------ 14
C. e-Tag ---------------------------------------------------------------------------------------------------------------------- 16
D. On-Line Warranty Credit Inquiry --------------------------------------------------------------------------------- 16
E. Post-Warranty Support / CarePAK ------------------------------------------------------------------------------ 16
VII. Product Technical Support Offerings ------------------------------------------------------------- 17
A. Authorized Service Providers ------------------------------------------------------------------------------------- 17
B. Authorization Policy ------------------------------------------------------------------------------------------------- 17
C. Technical Support / Escalation ----------------------------------------------------------------------------------- 17
1. Canon Technical Support Center -------------------------------------------------------------------------------- 17
2. Call Escalation Procedure ----------------------------------------------------------------------------------------- 18

Rev. 1 Page iii
D. Internet Support ------------------------------------------------------------------------------------------------------- 19

1. Canon USA e-Support Center Website ------------------------------------------------------------------------ 19
2. Canon USA ISG Central Website-------------------------------------------------------------------------------- 20
VIII. Limited Warranty Support ----------------------------------------------------------------------------- 21
A. Warranty Parts For Repair ----------------------------------------------------------------------------------------- 21
B. e-Tag ---------------------------------------------------------------------------------------------------------------------- 23
C. On-Line Limited Warranty Credit Inquiry---------------------------------------------------------------------- 25
X. Appendix -------------------------------------------------------------------------------------------------------- 27
A. Specifications ---------------------------------------------------------------------------------------------------------- 27
B. Warranty ----------------------------------------------------------------------------------------------------------------- 28
C. CarePAK Terms and Conditions --------------------------------------------------------------------------------- 29
D. List of Tables ----------------------------------------------------------------------------------------------------------- 31
E. List of Figures ---------------------------------------------------------------------------------------------------------- 31

Rev. 1 Page iv
I. Product Overview, Design Features, Optional Accessories, Configuration, and

Box Contents
A. Overview
The Canon imageFORMULA DR-G1130/DR-G1100 Series are Desktop scanners
capable of scanning Color, Black & White (B&W) or grayscale documents in
simplex and duplex with their approximate ppm (pages per
minute) and ipm (images per minute) speeds as shown in
imageFORMULA DR-G1130 Approximate Scanning
Speeds (Table 1) and imageFORMULA DR-G1100
Approximate Scanning Speeds (Table 2). With up to 600
dpi (dots per inch) of output resolution, these scanners
capture details in both color and monochrome.
The imageFORMULA DR-G1130/DR-G1100 Series inherits much of their
advanced technology found on Canon’s imageFORMULA DR-9050C and the
imageFORMULA DR-7550C including reliable feeding, flexible image processing
options, and fast scanning speeds.
imageFORMULA DR-G1130 Approximate Scanning Speeds (Table 1)
Approximate dpi B&W / Grayscale Color
(LTR-Portrait) Simplex ppm Duplex ipm Simplex ppm Duplex ipm
150 100 200 100 200
200 100 200 100 200
300 100 200 100 170
400 85 85 75 75
600 80 80 45 45
(LTR-Landscape) Simplex ppm Duplex ipm Simplex ppm Duplex ipm
150 130 260 130 200
200 130 260 130 200
300 130 260 130 170

Rev. 1 Page 1
imageFORMULA DR-G1100 Approximate Scanning Speeds (Table 2)

(LTR-Portrait) Simplex ppm Duplex ipm Simplex ppm Duplex ipm
150 75 150 75 150
200 75 150 75 150
300 75 150 75 150
400 75 85 75 75
600 75 80 45 45
(LTR-Landscape) Simplex ppm Duplex ipm Simplex ppm Duplex ipm
150 100 200 100 200
200 100 200 100 200
300 100 200 100 170
As an Energy Star Partner, Canon U.S.A., Inc. (“Canon USA”) has determined
that the imageFORMULA DR-G1130/DR-G1100 Series meets ENERGY STAR
guidelines for energy.
B. Design Features
Design features are as follows:

• Ultrasonic Double Feed Detection
• Auto Power On/Off
• Moiré Reduction
• Prevent Bleed-through / Remove Background
• User Registration
• Advanced Text Enhancement (Two Types)
• Skip Blank Page
• Prescan
• Auto Paper Size Detection
• Deskew
• Batch Separation
• Text Orientation Recognition
• Color Dropout / Enhancement
• DR Scanner Series Common Driver is bundled to realize various image
processing functions in a user-friendly manner.

Rev. 1 Page 2
C. Optional Accessories
1. imageFORMULA Flatbed Scanner Unit 101/201
The Canon imageFORMULA Flatbed Scanner Unit 101 and Flatbed
Scanner Unit 201 are optional universal flatbed scanners that can connect
to the Canon imageFORMULA DR-G1130/DR-G1100 Series scanner.
When connected to an imageFORMULA DR-
G1130/DR-G1100 Series scanner and a computer,
based on the document type and the intended
purpose, flatbed scanning or feeder scanning can
be selected to scan documents. Refer to the
imageFORMULA Flatbed Scanner Unit 101/201
Service Guide for additional information.
Note: The imageFORMULA Flatbed Scanner Unit 101/201 cannot operate
as a stand-alone unit; it must be connected to a compatible
imageFORMULA DR-Series scanner.
D. Configuration
Note: Configurations shown are for reference purposes only and are subject to
change without notice. Please refer to the Dealers Price List on the ISG Central
Website for the most up-to-date Item Numbers.
imageFORMULA DR-G1130/DR-G1100 Series Configuration (Table 3)
1
Item Item Number
imageFORMULA DR-G1130 8073B002AA

imageFORMULA DR-G1100 8074B002AA
Consumables
Exchange Roller Kit 8262B001AA
Separation Pad 8262B002AA
Ink Cartridge Blue (HP Item: C6602B) 3693A002CA
Ink Cartridge Red (HP Item: C6602R) 3693A003CA
Ink Cartridge Green (HP Item: C6602G) 3693A004CA
1
Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

Rev. 1 Page 3
1
Item Item Number
Optional Accessories
imageFORMULA Flatbed Scanner Unit 101 4101B002AA
imageFORMULA Flatbed Scanner Unit 201 6240B002AA
Imprinter (Post) 4009B003AA
Barcode Module 1922B001AA
Patchcode Decoder 8262B003AA
eCarePAK Option
Refer to
Canon eCarePAK
Page 16
E. Box Contents
Note: Box contents shown are for reference purposes only and are subject to
change without notice.
imageFORMULA DR-G1130/DR-G1100 Box Contents (Table 4)
• Main Unit • Reference Guide(EFS)
• USB Cable • Warranty Card
• Power Cable • Cleaning Cloth
• Set Up DVD

Rev. 1 Page 4
II. Service Authorization

For a Servicing Dealers or Reseller to receive and maintain authorization to service
the imageFORMULA DR-G1130/DR-G1100 Series, a current Authorized Servicer
Agreement and at least one (1) service technician certified on the imageFORMULA
DR-G1130/DR-G1100 Series. Servicing Dealers or Resellers meeting their
requirements will receive a new Schedule A included with their Authorized Servicer
Agreement.
III. Educational Training Offerings
A. Training Overview
The imageFORMULA DR-G1130/DR-G1100 Series eLearning Course provides
the service technician with the knowledge required for installing and maintaining
these scanners in the field. This course will focus on the scanning and feeding
improvements for the imageFORMULA DR-G1130/DR-G1100 Series.
B. Technician Certification
Successful completion of the imageFORMULA DR-G1130/DR-G1100 Series
Product Overview online course is required to service and support this model. The
Dealer location must maintain at least one (1) technician who has successfully
completed the imageFORMULA DR-G1130/DR-G1100 Series eLearning Course.
C. Who Should Take This Training
Field Technicians who are required to install, service, or support the
imageFORMULA DR-G1130/DR-G1100 Series machines must take this course
for certification.
Note: In keeping with our current support policy, only those technicians who have
currently completed the training program will be entitled to live, phone-based
support through or Technical Support Center (TSC). Self-Service Support
(software downloads, knowledgebase, support forums, technical publications) will
continue to be available through the Canon U.S.A. e-Support website
(http://www.support.cusa.canon.com) for all technicians (refer to the Technical
Support section for entitlement details).
D. Prerequisites
The imageFORMULA DR9050C/7550C/6050C Series eLearning Course
Scanners online course is the prerequisite training before taking the
imageFORMULA DR-G1130/DR-G1100 Series eLearning Course.
E. What You Will Learn
New features and functional changes of the imageFORMULA DR-G1130/DR-
G1100 will be explained.

Rev. 1 Page 5
F. Course Format
The imageFORMULA DR-G1130/DR-G1100 Series eLearning Course is located
in the eLearning center of the Canon USA e-Support website:
http://www.support.cusa.canon.com.
Approximately 60 minutes are required to complete this course and its final exam.
G. Course Highlights
• Accessible web-based training
• Downloadable learning resources which can include user guides, service
manuals, and other important learning materials
• Printed version of the training course
• Students can work at their own pace
H. Course Equipment
It is strongly recommended, though not required, that the service technician have
an imageFORMULA DR-G1130/DR-G1100 on hand to refer to during this on-line
training course.
I. Service Materials
All service materials for taking this on-line training course are included as
downloadable files through the Learning Resources page within the course.

Rev. 1 Page 6
IV. Servicing Notes

A. Estimated Installation Time (End-User)
Estimated installation time shown is based on an out-of-box main unit installation
and can be completed by a Service Technician. Installation time shown is the
estimated time required for installation starting from an unpacked condition. It is
calculated based on man-hours and is provided for reference purposes only.
Excluded in the estimated installation times 2 are the following:
• Installation space preparation
• Unit configuration
Estimated Installation Time (Table 5)
Item Estimated Installation Time
imageFORMULA DR-G1130/DR-G1100 30 minutes
B. Installation Space Requirements

Maintain sufficient space around this machine during operation and maintenance,
and to allow ventilation. The rear panel has a power cord and ventilation holes,
therefore do not press it against a wall.
Figure 1 (Installation Space Requirements)
Ensure that there is a clear path for bringing in the packaged machine and that
the necessary tools (trolley, etc.) are available. When packaged (including
palette), the machine weighs approximately 50.3 lbs. (22.8 kg) and measures
approximately (W x D x H) 18.9” x 21.1” x 12.4” (480 x 535 x 315 mm).
2
Installation by two (2) or more Service Technicians is required because of the weight of the machine.

Rev. 1 Page 7
C. System Requirements
The minimum requirements for installation of an imageFORMULA DR-G1130/DR-
G1100 Series Scanner are as follows:
• PC with the following minimum specifications:
o CPU: Core i3 2.13GHz or higher
o Memory: 4GB or more
o Hard Disk: 3 GB or more available space
o CD-ROM drive
o Hi-Speed USB 2.0 interface
o Monitor: Resolution of 1024 x 768 (XGA) or better is recommended
• One of the following operating systems:
o Microsoft Windows XP Service Pack 3 or later
o Microsoft Windows XP x64 Edition Service Pack 2 or later
o Microsoft Windows Vista Service Pack 2 or later (32bit/64bit)
o Microsoft Windows 7 Service Pack 1 or later (32bit/64bit)
o Microsoft Windows 8 (32bit/64bit)
D. Software Installation Procedures (End-User)
Install the software from the included setup disk that is required in order to use the
scanner. The software should be installed before connecting the machine to a
computer.
The following steps show an outline of the installation with Microsoft Windows.
• Login using an account with Administrator privileges
• Before installing the software, exit all other applications
• Load the setup disk into the DVD drive of the computer
• The setup menu starts automatically
• Click [Typical Installation]
Refer to the User Manual for complete installation procedures.

Rev. 1 Page 8
E. Periodic Maintenance
Some parts of the machine must be checked and/or replaced on a periodic basis
by the service technician and/or the end-user to ensure a specific level of machine
performance.
These parts are likely to affect the performance once they fail even in the absence
of external change or damage. Whenever possible, the service technician should
plan their replacement and/or cleaning as scheduled in the below table.
Service Technician Periodic Maintenance (Table 6)
Every Every
Location/Parts 4,500,000 6,000,000 Remarks
sheets sheets
Replace / Replace /
Reading Unit Needs adjustments when replacing.
Adjust Adjust
Bearings also need replacement at the
Rollers for document Replace same time as when the rollers are
replaced.
Inside Clean Clean Clean these areas at the same times
as the above Periodic Maintenance are
Feed Path Clean Clean performed.
End-User Periodic Maintenance (Table 7)
As
Location/Parts Other Remarks
Necessary
Pickup Roller Wipe with a soft cloth that is slightly

moistened with after, then wipe dry.
Feed Roller Approximate life for rollers: 600,000
Replace
sheets.
Retard Roller
Approximate life for separation front
Separation Front Cover cover: 6,000,000 sheets
Clean Wipe with a soft cloth that is slightly
Other Rollers
moistened with after, then wipe dry.
Reading Glass Wipe with a dry soft cloth.
Using a blower, remove dust and paper

Feed Path powder from the pickup area and the
feed path including the sensors.

Rev. 1 Page 9
F. Special Tools
In addition to the standard tools used to service these devices, the following
special tools should also be carried in each group of five (5) service technicians
when servicing an imageFORMULA DR-G1130/DR-G1100 Series machine.
Special Tools List (Table 8)
Description Part Number1 Remarks
Scale adjustment sheet TKM-0348 For the scale adjustment (10 sheets/set)
Density adjustment sheet TKM-0347 For the density adjustment (10 sheets/set)
Test sheet TKM-0271 For the general image check (10 sheets/set)
1 Item Numbers and Part Numbers are subject to change due to engineering changes, etc.
G. Consumable Parts
Consumable parts are defined as those parts having a limited yield that will be
reached during a customer’s specific machine operation and should be replaced
as needed. Examples of consumable parts may include but are not limited to feed
rollers, separation rollers, etc. The consumable parts provided below show an
estimated yield to assist in the initial parts/supplies planning.
Note: All consumable parts shown in the below table are for reference purposes
only and are subject to change without notice.
Consumable Parts (Table 9)
3
1 Expected Life
Description Item Number
(sheets)
Pickup roller MG1-4806-000

Approximately
Feed roller MA3-0002-000 450,000
sheets
Retard roller MG1-4814-000
Approximately
Separation cover MF1-4799-000 6,000,000
sheets
3
Estimated average values in the field, based on the number of sheets separated, not the size of the sheets scanned. Data is subject
to change depending upon many factors including, without limitation, environment, and customer handling of the scanner
equipment.

Rev. 1 Page 10
H. Recommended Replacement Parts

The Recommended Replacement Parts in the following table are suggested to be
kept in stock by the Dealer, for replacement purposes, in the event of a hardware
failure.
Note: All recommended replacement parts shown in the below table are for
reference purposes only and are subject to change without notice.
Recommended Replacement Parts (Table 10)
1 Remarks
Part Name Part Number Quantity
Registration roller lower MF1-4795-000 1
Bearing MS2-9004-000 2
Platen roller MA2-8591-000 2
Reading roller lower MF1-4597-000 1
Front U-turn roller (drive)
(ROLLER, U-TURN PRE, MA2-8646-000 1 Because of the worn rollers, it is
LOWER *1) necessary to replace them when
Bearing MS2-9004-000 4 a document jams or feed failures
occur after the roller cleaning.
Rear U-turn roller (drive)
(ROLLER, U-TURN, MA2-8647-000 1 Note:
LOWER *1) 1) The parts that are marked *1
Bearing MS2-9004-000 2 are used in the parts catalog.
2) Because of the expected life of
Eject roller (drive) MA2-8733-000 1 electrical conductivity, replace the
Bearing MS2-9004-000 2 bearing at the same time. The
Registration roller upper- parts numbers are different, but
MF1-4797-000 1 specifications are the same as the
front
imageFORMULA DR-9050C.
Reading roller upper 3) The registration roller upper-
(ROLLER, front and reading roller upper are
MF1-4242-000 1 the same shape, but its color of
REGISTRATION UPPER
*1) gear is different. Registration
roller one is black and the reading
Bearing MS2-9003-000 2 roller is white.
Front U-turn roller
(follower) (ROLLER, MA2-6847-000 1
READING UPPER *1)
Rear U-turn roller
(follower) (ROLLER, U- MA2-8665-000 2
TURN, UPPER *1)
Eject roller (follower) MG1-4801-000 1
Upper reading unit (front) MG1-8318-000 1 Replace if an image failure occurs.
Lower reading unit (Back) MG1-8319-000 1

Rev. 1 Page 11
V. Suggested End-User Service Offerings

A. Warranty Support
1. imageFORMULA DR-Scanner Limited Warranty
The imageFORMULA DR-Scanner Limited Warranty period is effective for
90-days after delivery by Canon or its Authorized Servicer to the end-user.
Refer to the Warranty terms and conditions in the Appendix of this Service
Guide for complete details for warranty coverage.
B. Canon Information Technology Systems Technical Support to the End-User
The Canon Information Technology Systems (CITS) Help Desk, at
1-800-828-4040, will take the first call from the customer and provide
comprehensive support as follows:
 Answers product related questions.
 Assists the end-user with pre-and post-sales inquiries.
 Redirects Customer calls to the Service Provider of record. If there is no
Service Provider of record, CITS will:
o Attempt to resolve hardware, software, and operational problems.
o Assist the customer with installation & setup
o If telephone based troubleshooting fails to resolve a problem, CITS will
dispatch a 3rd party service provider.
End-user support is also available via the Canon USA consumer website:
http://consumer.usa.canon.com. The end-user can access print drivers, software
downloads, Frequently Asked Questions (FAQs), register their product, review
promotions, and research products.
C. On-Site Service
The CITS Help Desk will diagnose end-user problems related to the
imageFORMULA DR-G1130/DR-G1100 Series scanner. If telephone based
troubleshooting cannot resolve the problem the CITS Help Desk will redirect
Customer calls to the Service Provider of record to provide on-site service. If there
is no Service Provider of record, CITS will dispatch a 3rd party organization to
provide on-site service.

Rev. 1 Page 12
VI. Post Warranty Support

A. Dealers or Authorized Servicer Offerings
The Authorized Servicer program enables Canon distribution product resellers to
become authorized to service the Canon products they resell. Refer to the
Authorized Servicer Program Guide (found in the Download Center of the e-
Support Center website and on the Systems and Technical Support section of the
ISG Central website) for details to help the Dealer or Authorized Servicer become
familiar with Canon USA’s business processes and the resources that are
available to assist the Dealer or Authorized Servicer. The Dealer or Authorized
Servicer must register through the Authorized Service Provider Customer
Registration (ASCR) system.
Figure 2 (e-Support: Download Center Web Page)
Canon USA’s Systems & Technical Support Division’s Business Relations and
Administration department is available to answer questions regarding this
program. The Business Relations and Administration department can be reached
at 1-516-328-5767. The line is monitored Monday through Friday 9:00 am to 5:00
pm Eastern Time.

Rev. 1 Page 13
B. Authorized Service Provider Customer Registration System

The Authorized Service Provider Customer Registration (ASCR) system is the
venue used to link the Customer’s product serial number to the Authorized
Servicer. If a customer contacts CITS, and on-site service is required, the
Authorized Servicer who is registered to that customer’s product will be
dispatched. All unregistered units will be serviced by a third party service
company.
The Service Provider must register the Customer’s product serial number to the
Authorized Servicer through the ASCR system to be eligible for warranty
reimbursement.
The ASCR Registration Process
The ASCR System can be accessed through Warranty section of the e-Support
Center website. Select “Click here to enter or manage your ASCR records now!”
to enter each serial number into the system that you intend to provide on-site
service and support. All service dispatches for that product will be emailed to your
dealership.
Figure 3 (e-Support: ASCR Web Page)
During registration of the Customer’s product serial number(s) to your service

organization choose one of two customer support models: the Dispatch by CITS
option to have calls dispatched to your dealership, or the Warranty Marketing
Program option to manage all calls from your customer. Products not registered to
Dispatch by CITS or the Warranty Marketing Program will default to a support
model where a third party service provider is dispatched by CITS. The three
models are described below in more detail:
Note: Do not enter a serial number for any product(s) that you will not be able to
provide service. By entering the customer’s product serial number you agree to be
dispatched by CITS should a registered customer contact CITS and require on-
site service.

Rev. 1 Page 14
a) Dispatch by CITS
This is available to ASCR registered Customers where the Warranty
Marketing Program option has not been selected.
Help desk support will be managed by CITS with dispatch to the
Service Provider of record.
To obtain reimbursement for service delivered during the end-user
warranty, you must be dispatched by CITS. For this to occur, the end-
user must contact CITS first to attempt all user-performed service
remedies. Should these not resolve the problem; the Service Provider
of record will be dispatched (See ASCR process for instructions on how
to register your company as the Service Provider of record).
Labor compensation of $115.00 per incident will be issued to the
dispatched service provider (your company) once the service call has
been closed with CITS. Defective parts reimbursement will be issued
upon receipt of an e-Tag claim with the defective part.
b) Warranty Marketing Program
This is available to ASCR Registered Customers where the Warranty
Marketing Program option has been selected. The Service Provider of
record will handle 100% of all Customer Support. Should the customer
contact CITS, CITS will redirect the call to the Service Provider of
record.
Some Service Providers may choose to have their own help desk serve
as the "first point of contact" rather than CITS. This places the burden of
having an effective in-warranty call avoidance process upon the service
provider. Service calls performed under this arrangement are not
eligible for labor reimbursement under the process described in
Dispatch by CITS. Instead, a flat rate of $25.00 will be issued to the
service provider for each product (serial number) they choose to
support in this manner. The ASCR process allows the service provider
to select this option and it is incumbent on the service provider to
provide service support that is consistent with commercially acceptable
standards. In cases where the service provider has accepted the flat-
rate payment but has not provided service support to the end-user, the
service provider could lose authorization to service the product.
c) Unregistered Serial Numbers
Help desk support will be managed by CITS with dispatch supported by
a third party service company.

Rev. 1 Page 15
C. e-Tag
e-Tag is an electronic limited warranty claim form that is completed on-line,
printed out and accompanied by the original defective part being returned to the
Warranty Control Section for warranty compensation. The e-Tag limited warranty
claim form is in the warranty section of the e-Support Center website at
http://www.support.cusa.canon.com. (Refer to Page 23).
D. On-Line Warranty Credit Inquiry
The On-Line Warranty Credit Inquiry allows your dealership to check, download,
and print details of e-Tag credits (Refer to Page 25).
To acquire access to the On-Line Warranty Credit feature, please contact your
ISG Central Dealer Administrator or your Canon Regional office for assistance.
To check your on-line warranty credits, log onto the ISG Central website at
http://www.isgcentral.cusa.canon.com. Go to the Canon Network Access (CNA)
website Warranty Credit Inquiry Screen to view e-Tag warranty credit information.
E. Post-Warranty Support / CarePAK
If a Customer calls CITS for service after the product warranty has expired, the
customer will be instructed to contact the Dealer or Authorized Servicer registered
to their product under the ASCR Program (if the dealer selected either Dispatch
by CITS or the Warranty Marketing Program).
In addition, a Canon eCarePAK Extended Service Plan is available

for the customer if a Dealer or Reseller is unable to or chooses not to provide
post-warranty service. This eCarePAK can be purchased by the Dealer or
Authorized Servicer from their Distributor.
With the eCarePAK Extended Service Plan, the customer will receive toll-free
telephone support and, if needed, an exchange for their Canon Product.
Note: eCarePAK coverage can be extended for a total of five (5) years of
coverage the machine installation date (This includes the manufactures one-year
warranty).
The eCarePAK Extended One (1) year Service Plan must be purchased during
the product warranty period and goes into effect on the day the original warranty
expires. It does not include extended coverage for any consumables, such as
rollers.
Finally, a dealer or Authorized Service Provider may create a Maintenance
Agreement to provide post-Warranty service and support to their customers
referencing the Suggested Maintenance Agreement rates section of this Service
Guide (Page Error! Bookmark not defined.).

Rev. 1 Page 16
VII. Product Technical Support Offerings

A. Authorized Service Providers
Service is provided through a Canon authorized service provider or through a third
party service company managed by CITS (Canon Information Technology
Services). Canon authorized service providers are expected to service the
equipment they sell. Since these products are also available through a sales-only
distribution channel, the serial number of the product must be registered to the
service provider of record through the ASCR System (refer to the ASCR System
on Page 13) in order to ensure that service is not provided through a 3rd party
service company.
B. Authorization Policy
To become service authorized and maintain authorization to service the
imageFORMULA models, each service provider’s location must have at least one
technician who has successfully completed the imageFORMULA DR-G1130/DR-
G1100 Series eLearning Training Course and received certified status.
C. Technical Support / Escalation
1. Canon Technical Support Center
In the event assistance is required by the Authorized Servicer for the
support of the imageFORMULA DR-G1130/DR-G110 Series, Canon USA’s
Technical Support Center will provide support and problem escalation for
the Authorized Servicer. The Technical Support Center (1-800-528-2830)
will provide second level support imageFORMULA DR-G1130/DR-G1100
Series Authorized Servicers only. A valid Support ID and imageFORMULA
DR-G1130/DR-G1100 Series serial number is required to access the
Technical Support Center. Hardware support is available Monday through
Friday, 9:00am-8:00pm Eastern Time and software and connectivity
support is available Monday through Friday, 9:00am-6:00pm Eastern Time.
Canon’s Technical Support Center support responsibilities are as follows:
• The Canon USA Technical Support Center will be the central contact for
the reporting of all known outstanding hardware and software issues to
Canon USA’s development groups.
• The Canon USA Technical Support Center will be available to all
Authorized Servicers, Systems Engineers, and Technicians.
• The Technical Support Center will provide technical information
regarding all Canon associated hardware and software products.
• The Technical Support Center will deploy, as required through proper
escalation procedures, on-site Canon USA Systems Engineers.
• The Technical Support Center will provide a single place for problem
escalation for engineering and development teams.
• The Technical Support Center will provide the highest level of
Professionalism and Customer Satisfaction.

Rev. 1 Page 17
2. Call Escalation Procedure

Canon USA provides a time sensitive call escalation process for all
imageFORMULA DR-G1130/G1100 Series Dealers and Authorized
Servicers. The Technical Support Center is the single point of entry for this
process. Once a call is placed to the Technical Support Center and
information is logged into the call management system, a case number will
be assigned to the call. Every effort is made to resolve the problem during
the call. Calls that cannot be resolved during the initial call and requires
escalation need to follow the process below. The status of all escalated
cases can be viewed via e-Support or by calling the Technical Support
Center.
Canon
imageFORMULA DR-G1130/G1100
End-User
End-User Contacts Dealer

or Authorized Servicer
Dealer or Authorized Status

Servicer Contacts Canon Modify
Assistance Required
Canon USA
Update Case
Technical Support Center
1-800-528-2830
Canon USA Update Case

Systems Engineers
Canon USA Update Case

Engineering

Rev. 1 Page 18
D. Internet Support
1. Canon USA e-Support Center Website
Canon USA’s Systems and Technical Support Division provides high
quality e-Support via the Internet and is only available for Canon USA
Authorized Servicing Dealers.
Canon USA’s e-Support is designed to give dealer Systems Engineers and
Technicians access to technical support information via the Worldwide
Web.
The following functions and information can be accessed:
• Proactive notification of new releases, patches, Technical Publications,
and other information via e-mail
• Search for Technical Solutions with the Integrated Knowledge
Management System through natural language query
• Read or download on-line documentation
• Download patches and their Readme files
• Download Firmware and Software Drivers
• Track and Modify logged Cases
• Review all open Cases
In order to access e-Support, you must first register for a Support ID. To
register for a Support ID, go on-line to the Canon USA Systems and
Technical Support Division’s e-Support Center website at
http://www.support.cusa.canon.com. Click on the “Register” button and
follow the instructions for registration. This service is available at no
additional charge to all authorized dealers.
Figure 4 (e-Support: Log-In Web Page)

Rev. 1 Page 19
2. Canon USA ISG Central Website

Complete versions of the Service Guides are available on the Canon USA
ISG Central website (http://isgcentral.cusa.canon.com/).
Access is limited to the Authorized Servicing Dealers Management staff;
please contact your Regional Dealer Administrator to request access to the
System and Technical Support Section of ISG Central.
Figure 5 (ISG Central: Log-In Web Page)
When the end-user is logged onto ISG Central, they must select the
Systems & Technical Support button to access the Service Guides area of
the website.
Figure 6 (ISG Central: Systems & Technical Support Web Page)

Rev. 1 Page 20
VIII. Limited Warranty Support

A. Warranty Parts For Repair
The Authorized Parts Repair Facilities (APRF) are authorized through Canon USA
to repair circuit boards for various Canon products. The APRF program is
designed to help your dealership reduce service costs by having circuit boards
repaired instead of purchasing brand new parts. Each circuit board is live tested
and updated to the latest version prior to returning it to your dealership.
Parts specified on the Canon USA Repairable Parts List must be shipped prepaid
directly to one of the following Authorized Parts Repair Facilities.
Hytec Dealer Services, Inc. Nation-Wide Repair Service, Inc.

3600 Vineland Road (Suite 121) 16151 Foster Street
Orlando, FL 32811 Overland Park, KS 66085
Telephone: 1-407-297-1001 Customer Service: 1-866-655-8676
Customer Service:1-800-883-1001 Technical Support: 1-800-798-1814
Technical Support: 1-888-883-2001 Fax: 1-913-631-8372
Fax: 1-407-297-4310
The Repairable Parts List index is located on the Canon USA e-Support website
at http://www.support.cusa.canon.com in the Warranty Support Tab/Part Repair
Facilities subsection. Select from the Repairable Parts List as shown below for the
most current list.
Figure 7 (e-Support: Authorized Parts Repair Facilities)

Rev. 1 Page 21
Repairable parts under limited warranty are repaired free-of-charge by an

APRF. Under normal circumstances, the turnaround time is approximately five
(5) business days. Your part will be shipped UPS Ground once it has been
repaired and tested.
In instances when a part is deemed as non-repairable, the APRF will contact
your dealership and the Warranty Control Section will issue a credit to your
account.
To check the status of your part, please contact the APRF.
Warranty Parts that are not on the Repairable Parts List
All original defective, which are not specified on the Repairable Parts List,
must be submitted to Canon Virginia, Inc. with a completed e-Tag limited
warranty claim form and a handwritten or computer generated copy of the
machine service history.
Canon Virginia, Inc.
12000 Canon Boulevard
Newport News, VA 23606
Attention: Warranty Returns
The service history log must include the following:
• Dealer Name • Part Description
• Machine Installation Date • Date Part Was Removed
• Machine Serial Number • Machine Copy Count
• Part Number • Reason For Removal
• Work Performed (Highlight Current Service Call)

Rev. 1 Page 22
B. e-Tag
e-Tag is an electronic limited warranty claim form that is completed on-line,
printed out and accompanied by the original defective part being returned to the
Warranty Control Section for warranty compensation.
The e-Tag limited warranty claim form can be found in the warranty section of the
e-Support Center website at http://www.support.cusa.canon.com.
Figure 8 (e-Support: e-Tag)

Rev. 1 Page 23
To submit a new warranty claim, select the type of claim from the dropdown
list shown below and complete the required sections of the e-Tag limited
warranty claim console.
Figure 9 (e-Support: e-Tag Warranty Claim Console)
A copy of the e-Tag limited warranty claim form and the machine service
history should be returned with the original defective part(s) to the address
provided on the bottom of the e-Tag limited warranty claim. The service
history log can be handwritten or computer generated and must include the
following:
• Dealer Name • Part Description
• Machine Installation Date • Date Part Was Removed
• Machine Serial Number • Machine Copy Count
• Part Number • Reason For Removal
• Work Performed (Highlight Current Service Call)
Canon Authorized Dealers
After authorization, part and labor credits are posted on the CNA website on
the following business .
Canon Authorized Servicers
After authorization, parts and labor reimbursements are deposited into your
direct account within 30 days; that is, if you have elected to receive direct
deposit.

Rev. 1 Page 24
C. On-Line Limited Warranty Credit Inquiry

The On-Line Limited Warranty Credit Inquiry allows your dealership to check,
download, and print details of e-Tag credits on the Canon Network Access (CNA)
website.
e-Tag Inquiry
To view on-line e-Tag limited warranty claim credits, log onto the ISG Central
website at http://www.isgcentral.cusa.canon.com and select Canon Network
Access (CNA) as shown below.
Figure 10 (ISG Central)

Rev. 1 Page 25
On the CNA website select Warranty Credit Inquiry then select e-Tag Warranty
Claims Reimbursement to perform an e-Tag Warranty claims search as shown
in the following screen shots.
Figure 11 (CNA: Warranty Credit Inquiry)
Figure 12 (CNA: e-Tag Warranty Claims Search)
To check the status of e-Tag Limited Warranty Claims already submitted:

Go to the e-Tag Warranty Claim Console as shown on the screen shot in
Figure 9 (e-Support: e-Tag Warranty Claim Console). This table allows you to
check the status of your claims. To view the details of the e-Tag limited
warranty claim form, simply double-click any record.
Note: e-Tag limited warranty claims are connected to the e-Support ID number
of the individual who entered the claim data. Therefore, it is highly
recommended that only one individual enter and manage the e-Tag limited
warranty claims from your dealership.

Rev. 1 Page 26
X. Appendix
A. Specifications
Note: All specifications are subject to change without notice.
imageFORMULA DR-G1130/DR-G1100 Specifications (Table 11)
imageFORMULA DR-G1130/DR-G1100 Series
Type Desktop sheet-fed scanner
Scanning element 3-line CMOS Contact Image Sensor (CIS)
Document feeding Automatic or manual sheet feeding
Width: 50.8 - 305 mm (2” - 12.01”)
Document size Length: 70 - 432 mm (2.76” - 17.01”)
Long Document Mode: up to 3,000 mm (118.1”)
Continuous Feeding: 0.06 - 0.25 mm
Document thickness
Manual Feeding: 0.05 - 0.30 mm
Continuous Feeding: 52 - 209 g/m2 (14 - 56 lb bond)
Document weight
Manual Feeding: 42 - 255 g/m2 (11 - 64 lb bond)
Image data memory size 384 MB (including memory size for rotation)
Light source 3-color RGB (red, green, and blue) LED, Double-side illumination
Scanning side Simplex/Duplex
Refer to the imageFORMULA DR-G1130 Approximate Scanning Speeds (Table 1)
Scanning Speeds and the imageFORMULA DR-G1100 Approximate Scanning Speeds (Table 2) for
the scanning speeds specifications.
Black and White, Error Diffusion, Advanced Text Enhancement,
Output modes Advanced Text Enhancement II, 256-level Grayscale, 24-bit Color,
Auto Color Detection
100 × 100 dpi, 150 × 150 dpi, 200 × 200 dpi, 240 × 240 dpi
Output resolutions speed priority: 300 × 300 dpi, 400 × 400 dpi, 600 × 600 dpi
image priority: 400 × 400 dpi, 600 × 600 dpi
Color dropout Dropout/emphasize, R/G/B/custom, front/back side each
Interface Hi-Speed USB 2.0
Scanner driver ISIS/ TWAIN
Power requirements 120V(60Hz)
Operating: 86W Maximum
Power consumption Low Power Mode: 2.5W Maximum
Power Switch OFF: 0.5W Maximum
10 - 32.5 deg. C (50 - 90.5 deg. F), Humidity: 20 - 80% RH
Operating environment
No condensation allowed.
Dimensions (W x D x H) Trays closed: 480 x 535 x 315 mm (18.9 x 21.1 x 12.4 in.)
Weight Approx. 22.8 kg (50.3 lb.)
Bundled Software (Table 12)
Bundled Software
• ISIS/TWAIN driver
• Canon CapturePerfect 3.1
Bundled Software
• Job Tool
• Kofax VRS

Rev. 1 Page 27
B. Warranty
imageFORMULA DR-Scanner 90-Day Limited Warranty (Table 13)
CANON imageFORMULA DR SCANNER 90-Day LIMITED WARRANTY
The limited warranty set forth below is given by Canon U.S.A., Inc. and Canon Canada, Inc. ("Canon") with respect to your
Canon imageFORMULA DR Scanner Product packaged with this limited warranty (the "Product"). Canon warrants the
Product and Canon-brand accessories designed for use with the Product to be free from defects in workmanship and
material under normal use and service for a period of 90 days after delivery to the original purchaser (“Purchaser”) by
Canon or its authorized dealer or reseller. During the relevant warranty period, Canon shall, in its sole discretion and
without charge, repair or replace any defective part with a new or comparable rebuilt part or exchange the Product with a
new or rebuilt Product. Warranty replacement shall not extend the warranty period of the defective Product. This warranty
shall not extend to consumables (such as feed rollers, separation rollers, etc.) as to which there shall be no warranty or
replacement.
The Product covered by this Limited Warranty will be exchanged or repaired by Canon or an authorized service provider
(the "Service Provider"). To arrange for service for the Product under warranty, please call:
In the United States: In Canada:
• Your local Service Provider; or call • Your local Service Provider; or call
• 1-800-423-2366, Monday through Friday from • 1-800-OK-CANON, Monday through Friday from
8:00 a.m. to 8:00 p.m., E.T. 9:00 a.m. to 8:00 p.m., E.T.
If the Product malfunction is not covered by this Limited Warranty or the applicable warranty period has expired or has not
been sufficiently established by appropriate documentation, you will be charged for such service at the then-current service
call rates of Canon or the Service Provider.
This warranty shall only apply if this Product is used in conjunction with compatible computers, peripheral equipment and
software, as to which items Canon shall have no responsibility. NON-CANON Brand COMPUTERS, PERIPHERAL
EQUIPMENT and SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD AS IS, WITHOUT
WARRANTY OF ANY KIND BY CANON, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such non-Canon brand item is given by the
manufacturer or producer thereof.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE PRODUCT. NO OTHER EXPRESS WARRANTY,
CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION
WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON
ANY USED PRODUCT.
THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF
(A) ABUSE, NEGLECT, MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR ACCIDENT, (B)
IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN OR
ENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANON’S USER'S GUIDE OR OTHER DOCUMENTATION FOR THE
PRODUCT, (C) REPAIR BY OTHER THAN AUTHORIZED SERVICE PROVIDER REPRESENTATIVES QUALIFIED BY
CANON WHO ARE ACTING IN ACCORDANCE WITH CANON'S SERVICE BULLETINS, (D) USE OF SUPPLIES OR PARTS
(OTHER THAN THOSE DISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR CAUSE ABNORMALLY
FREQUENT SERVICE CALLS OR SERVICE PROBLEMS, OR (E) USE OF THE PRODUCT WITH NON-COMPATIBLE
COMPUTERS, PERIPHERAL EQUIPMENT OR SOFTWARE, INCLUDING THE USE OF THE PRODUCT IN ANY SYSTEM
CONFIGURATION NOT RECOMMENDED IN ANY MANUAL OR OTHER DOCUMENTATION FOR THE PRODUCT. NOR
DOES THIS WARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL
NUMBERS HAVE BEEN DEFACED, REMOVED, OR ALTERED.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE
DISKETTES OR CD-ROMS ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE,
DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. THE SOLE
WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE
AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE
CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S
LICENSE AGREEMENT.
NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY
DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE
PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,
EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE
CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR
INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND
EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR
SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN
THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND
PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO
USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR
ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE
PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER’S EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY
Defective parts must be returned to Canon or a Service Provider with all necessary documentation and will become the
property of Canon.
THIS WARRANTY APPLIES TO PRODUCTS PURCHASED AND USED IN THE U.S.A. AND CANADA ONLY.

Rev. 1 Page 28
C. CarePAK Terms and Conditions

A. Eligibility
The Canon CarePAK Extended Service Plan (the “CarePAK”) is provided by Canon U.S.A., Inc. (“CUSA”)
with respect to the Canon brand product identified on your CarePAK Certificate of Registration (the
“Product”). You must have registered with CarePAK while your covered product is within the term of the
CUSA Limited Warranty for the Product. Canon reserves the right to verify the information you provide to
CUSA in connection with your registration for the CarePAK.
B. Activating the CarePAK
If you do not agree with the Terms and Conditions of the CarePAK, you may cancel and obtain a refund in
accordance with the section entitled “Ability to Cancel and Right to Refund” below. The CarePAK becomes
effective when you register your Product with CUSA. A CarePAK Certificate of Registration will be mailed to
you upon registration of your Product.
C. Coverage
Coverage under the CarePAK begins on the expiration date of the original CUSA Limited Warranty on the
Product, and continues for the term indicated on your CarePAK Certificate of Registration (the “Term”).
Subject to the limitations set forth in “Service Limitations” below, CUSA agrees to repair or replace, without
charge, any defective part in your Product with a new or comparable rebuilt part during the Term of the
CarePAK. Any parts that are replaced shall become the property of CUSA. Replacement of parts shall not
extend the Term of the CarePAK. Likewise, if CUSA should replace the Product, the original Product shall
become the property of CUSA. Coverage under the CarePAK shall automatically transfer to the replacement
product but shall not extend the Term.
The CarePAK is valid only for service of a Product purchased and used in the United States. The CarePAK is
not transferable to another Product except as provided in paragraph 2 above.
D. Technical Support
You are entitled to the telephone support set forth below for the Product during the Term of the CarePAK.
Toll-Free telephone support for troubleshooting issues at 1-800-423-2366 is available Monday through Friday
from 8:00 a.m. to 8:00 p.m., E.S.T. excluding holidays. Hours of availability for toll-free telephone support are
subject to change in CUSA’s reasonable discretion. For more efficient support, please be have your CarePAK
enrollment number, Product model, and Product serial number available.
E. Obtaining Service
As a condition to obtaining service under this CarePAK, you must first troubleshoot your Product’s
malfunction in good faith with CUSA’s technical support team. If CUSA cannot fix the Product’s malfunction
through remote diagnosis, CUSA may choose to either (1) exchange your Product through CUSA’s Advanced
Exchange Service program, (2) schedule an on-site service call through an independent CUSA Authorized
Service Provider (the “Service Provider”), or (3) refer you to a CUSA Authorized Service Facility (“ASF”)
(Carry-In/Mail-in Service), all as more fully described below. The service option chosen is in CUSA’s sole
discretion. Not all options may be available at the time service is requested.
1. Advanced Exchange Program: CUSA may elect to service your product through its Advanced Exchange
Program. Under the Advanced Exchange Program, a defective Product will be exchanged for a comparable
refurbished Product on an expedited basis, usually by the next business day (two business days for Alaska
and Hawaii). You will be required to provide a ship-to location (street address only) for the replacement
product. You may be required to sign a form to guarantee the return of the defective unit and provide a valid
credit card authorization. If you do not return your defective Product to CUSA by the date and in the manner
specified by CUSA, CUSA may cancel your CarePAK and invoice you for the full replacement cost of a new
Product, or charge your credit card for this cost.
2. Service Provider: In the event that CUSA’s technical troubleshooting cannot resolve your problem; CUSA
may elect to send a Service Provider to your location in an expedited manner to facilitate the repair of your
Product.
3. ASF Program (Carry-In/Mail-in Service): Under CUSA’s ASF Program, the defective Product is repaired by
an ASF and then returned to you. The CUSA representative will direct you how to obtain the name and phone
number of the ASF nearest to you. You must contact the ASF to schedule the repair. If shipping is involved,
you must properly package and send your Product, at your expense, to the ASF, together with a complete
explanation of the problem and a return address. DO NOT INCLUDE ANY OTHER ITEMS WITH THE
PRODUCT. Products will be repaired and returned to you without charge by the ASF.
Any Product received by CUSA or an ASF that is not covered by this CarePAK will be returned to you
unrepaired, or, at the discretion of CUSA or the ASF, you may receive an estimate of repair at CUSA’s or the
ASF’s then prevailing service rates. You will also be charged for on-site repairs not covered by this CarePAK
at CUSA’s then prevailing service rates.

Rev. 1 Page 29
F. Service Limitations
The CarePAK covers defects encountered in normal use of the Product, and does not cover the following:
Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, neglect, alteration,
electric current fluctuation or accident; improper use, including failure to follow operating, maintenance or
environmental instructions prescribed in the Manual; use of the Product with non-compatible computers,
peripheral equipment or software; or repair performed by other than a service representative qualified by
CUSA.
Service necessitated by the use of parts or supplies (other than those distributed by CUSA) which damage
the Product or which cause abnormally frequent service calls or service problems.
Service of the Product if it has been modified or altered in any way (including any alteration or removal of
serial numbers or identification marks).
Service, repair or replacement of any covers, lids, or trim parts, or any consumable items, including without
limitation, ink cartridges, ink tanks and printheads.
Preventive maintenance.
Service, repair or replacement of accessories or options for the Product, or of any equipment or software not
distributed by Canon which may be used with, or be connected to, the Product.
Service, repair, or replacement of any Product purchased or used outside of the United States.
G. Limitation of Liability
NEITHER CUSA NOR ANY SERVICE PROVIDER OR ASF SHALL BE LIABLE FOR PERSONAL INJURY
OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CUSA
OR ANY SERVICE PROVIDER OR ASF), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE
SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES,
LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT
OR ANY COMPONENT THEREOF, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS
BASED AND EVEN IF CUSA OR ANY SERVICE PROVIDER OR ASF HAS BEEN ADVISED OF THE
POSSIBLITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CUSA OR ANY
SERVICE PROVIDER OR ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE
PRODUCT SOLD BY CUSA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE
FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS
AND PROPERTY OWNED BY YOU OR OTHERS, ARISING OUT OF USE OR POSSESSION OF ANY
PRODUCT SOLD BY CUSA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CUSA OR
ANY SERVICE PROVIDER OR ASF. YOU ACKNOWLEDGE THAT PURCHASE OF THE CAREPAK DOES
NOT ASSURE UNINTERRUPTED OPERATION AND USE OF THE PRODUCT FOR ANY MATERIAL
BREACH OF THIS PLAN BY CUSA OR ANY SERVICE PROVIDER, OR ASF, YOUR REMEDY AND THE
LIABILITY OF CUSA OR ANY SERVICE PROVIDER OR ASF SHALL BE LIMITED TO A REFUND OF THE
PURCHASE PRICE PAID FOR THE PLAN.
Ability to Cancel and Right to Refund
You may cancel the CarePAK for a full refund within thirty (30) days of the original date of purchase of the
CarePAK if you have made no service claims. To cancel, send a written notice of cancellation, which includes
your name, address, daytime phone number, your CarePAK Label, with a copy of your original CarePAK
Certificate of Registration to Canon at: Canon CarePAK Extended Service Plan, 4 Jenner, Suite 150, Irvine,
California, 92618-3809.
H. Alternative Dispute Resolution
There is no informal dispute settlement process established under this CarePAK.
1. Other: Insurance
IN UTAH ONLY: Obligations of CUSA under the CarePAK are guaranteed under a service contract
reimbursement insurance policy. SHOULD CUSA FAIL TO PROVIDE SERVICE ON ANY CLAIM WITHIN
SIXTY (60) DAYS AFTER PROOF OF LOSS HAS BEEN FILED, YOU ARE ENTITLED TO MAKE A CLAIM
DIRECTLY AGAINST THE FOLLOWING INSURANCE COMPANY:
Sompo Japan Insurance Company of America
Two World Financial Center
225 Liberty Street
New York, NY 10281-1058
Coverage afforded under the Plan is not guaranteed by the Utah Property and Casualty Guaranty Association

Rev. 1 Page 30
D. List of Tables
imageFORMULA DR-G1130 Approximate Scanning Speeds (Table 1) .....................................1
imageFORMULA DR-G1100 Approximate Scanning Speeds (Table 2) .....................................2
imageFORMULA DR-G1130/DR-G1100 Series Configuration (Table 3) ..................................3
imageFORMULA DR-G1130/DR-G1100 Box Contents (Table 4) ..............................................4
Estimated Installation Time (Table 5) .......................................................................................... 7
Service Technician Periodic Maintenance (Table 6) ................................................................... 9
End-User Periodic Maintenance (Table 7) .................................................................................. 9
Special Tools List (Table 8) .......................................................................................................10
Consumable Parts (Table 9)......................................................................................................10
Recommended Replacement Parts (Table 10) .........................................................................11
imageFORMULA DR-G1130/DR-G1100 Specifications (Table 11) ..........................................27
Bundled Software (Table 12) .....................................................................................................27
imageFORMULA DR-Scanner 90-Day Limited Warranty (Table 13) ........................................28
E. List of Figures
Figure 1 (Installation Space Requirements) ................................................................................ 7
Figure 2 (e-Support: Download Center Web Page) ..................................................................13
Figure 3 (e-Support: ASCR Web Page) ....................................................................................14
Figure 4 (e-Support: Log-In Web Page) ....................................................................................19
Figure 5 (ISG Central: Log-In Web Page) .................................................................................20
Figure 6 (ISG Central: Systems & Technical Support Web Page) ............................................20
Figure 7 (e-Support: Authorized Parts Repair Facilities) ...........................................................21
Figure 8 (e-Support: e-Tag) .......................................................................................................23
Figure 9 (e-Support: e-Tag Warranty Claim Console) ..............................................................24
Figure 10 (ISG Central) .............................................................................................................25
Figure 11 (CNA: Warranty Credit Inquiry) .................................................................................26
Figure 12 (CNA: e-Tag Warranty Claims Search) .....................................................................26

Rev. 1 Page 31

Canon Imageformula - drg1100 - Series

Uploaded by

Copyright:

Available Formats

You might also like

Canon Imageformula - drg1100 - Series

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Canon Imageformula - drg1100 - Series

Uploaded by

Copyright:

Available Formats

imageFORMULA DR-G1130/DR-G1100 Series Service Guide

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

Canon U.S.A. Homepage: http://www.usa.canon.com

Distributed in the United States by Canon U.S.A., Inc.

This Service Guide is the property of Canon U.S.A., Inc.

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

I. Product Overview, Design Features, Optional Accessories, Configuration, and Box

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

D. Internet Support ------------------------------------------------------------------------------------------------------- 19

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

I. Product Overview, Design Features, Optional Accessories, Configuration, and

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

imageFORMULA DR-G1100 Approximate Scanning Speeds (Table 2)

Design features are as follows:

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

imageFORMULA DR-G1130 8073B002AA

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

II. Service Authorization

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

IV. Servicing Notes

B. Installation Space Requirements

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

Refer to the User Manual for complete installation procedures.

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

Pickup Roller Wipe with a soft cloth that is slightly

Reading Glass Wipe with a dry soft cloth.

Using a blower, remove dust and paper

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

Pickup roller MG1-4806-000

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

H. Recommended Replacement Parts

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

V. Suggested End-User Service Offerings

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

VI. Post Warranty Support

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

B. Authorized Service Provider Customer Registration System

During registration of the Customer’s product serial number(s) to your service

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

In addition, a Canon eCarePAK Extended Service Plan is available

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

VII. Product Technical Support Offerings

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

2. Call Escalation Procedure

End-User Contacts Dealer

Dealer or Authorized Status

Canon USA Update Case

Canon USA Update Case

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

2. Canon USA ISG Central Website

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

VIII. Limited Warranty Support

Hytec Dealer Services, Inc. Nation-Wide Repair Service, Inc.

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013