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    Naeem Shah

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    Ibrar
    This document contains two service blueprints: one for a banking services business and one for a Pizza Hut café service business. The banking services blueprint maps out the customer journey from arrival to receiving a welcome kit. It also shows the invisible processes like generating a PIN number. The Pizza Hut blueprint maps the customer actions from parking to leaving, and shows the on-stage and back-stage employee interactions like taking orders, cooking, and the accounting processes. Both blueprints visually layout the key physical evidence, customer actions, and employee interactions involved in delivering the services.

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    Naeem Shah

    Uploaded by

    Ibrar
    27 views3 pages
    This document contains two service blueprints: one for a banking services business and one for a Pizza Hut café service business. The banking services blueprint maps out the customer journey from arrival to receiving a welcome kit. It also shows the invisible processes like generating a PIN number. The Pizza Hut blueprint maps the customer actions from parking to leaving, and shows the on-stage and back-stage employee interactions like taking orders, cooking, and the accounting processes. Both blueprints visually layout the key physical evidence, customer actions, and employee interactions involved in delivering the services.

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    Blueprints

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    Naeem shah[1]

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    This document contains two service blueprints: one for a banking services business and one for a Pizza Hut café service business. The banking services blueprint maps out the customer journey from arrival to receiving a welcome kit. It also shows the invisible processes like generating a PIN number. The Pizza Hut blueprint maps the customer actions from parking to leaving, and shows the on-stage and back-stage employee interactions like taking orders, cooking, and the accounting processes. Both blueprints visually layout the key physical evidence, customer actions, and employee interactions involved in delivering the services.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    27 views3 pages

    Naeem Shah

    Uploaded by

    Ibrar
    This document contains two service blueprints: one for a banking services business and one for a Pizza Hut café service business. The banking services blueprint maps out the customer journey from arrival to receiving a welcome kit. It also shows the invisible processes like generating a PIN number. The Pizza Hut blueprint maps the customer actions from parking to leaving, and shows the on-stage and back-stage employee interactions like taking orders, cooking, and the accounting processes. Both blueprints visually layout the key physical evidence, customer actions, and employee interactions involved in delivering the services.

    Copyright:

    © All Rights Reserved
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    of 3

    University of Sargodha

    Main Campus

    (UOS)
    Assignment on Blueprint of Services Business

    Submitted By:

    Hamza Saleem (group leader) MCOF18M023


    Ibrara Anwar MCOF18M012
    AroojNadeem MCOF18M030
    Fazeenish MCOF18M005
    Amina Adrees MCOF18M004
    Rida Zafar MCOF18M028

    A DISSERTATION

    Submitted To:

    Sir Zubair

    In the partial fulfillment of the requirement of degree of

    Master of Commerce

    Noon Business School

    2019
    BLUEPRINT OF BANKING SERVICES BUSINESS:

    SEATING QUALITY OF
    PHYSICAL WELCOME FROM CASH SEATING
    LOCATION RECEPTION ARR. & PAPER
    EVIDENCE DESK & COUNTER ARR.
    BROCHURE CARDS ETC.

    INTERACTIO COMPLETIN RECIEVES


    CUSTOME ARRIVES AT SECURITY G
    INQUIRES N WITH PB. WAIT WELCOME
    R BANK CHECK FORMALITIE
    BANKER KIT
    S

    WELCOME LINE OF INTERACTION


    CONTACT WATCH SECURITY PERSONAL PERSONAL
    DESK
    PERSON MAN MAN BANKER BANKER
    OFFICER

    LINE OF VISIBILITY GUIDES EXPLAINS TRANSFER .AC


    INVISIBLE PRODUCTS INTIAL PROCEED
    CUST TO PB NT
    PROCESS & AMT.SEND
    BANKER .AC NO
    INVESTMEN FROM
    TS

    .PIN
    GENERAT

    ED
    SERVICE BLUEPRINT OF PIZZA HUT CAFÉ SERVICE BUSINESS

    PHYSICAL
    RECIEPPTS AIR SOUCE MINERAL
    DISTRIBU CHAIR TABLE
    DESK CONDITIONAR BOTTLES WATER
    TION

    PARKING ENTERING WAITING AT GIVING


    CUSTOMER COLLECTING EATING
    BIKES AND RESTURENT ORDER FOR
    ACTIONS ORDER PIZZA
    ORDERING PARCEL
    PIZZAPASTA

    RECEVING
    ORDER LEAVING
    CONTER
    LEAVING
    PIZZA HUT
    CAFÉ
    LINE OF INTERACTION.

    ON- TAKING ORDER AND SERVING


    STAFF GREETED WITH
    STAGE TO ONLY THOSE WHO WANT
    SMILE AND TAKEN SERVING ORDER
    EMPOYEE PARCEL
    ORDER
    CONTACT

    LINE OF VISIBIITY.

    BACK
    COOK ASSEMBLIN MAIN ACCOUNT
    STAGE
    STARTING G WITH INVENTORY AND
    EMPLOYE
    PIZZA & SACHET PURCHASE
    CONTACT
    PASTA AND COKE SECTION

    LINE OF INTERNAL INTERACTION.

    SUPPORT DOUGH AND CHEESE KANBAN


    PROCESSE (INVENTORY) FOR STOCK BRANCH HEAD
    S

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