Laptop Survey

Instructions:
Check the options which applies to you
Refer to specif ic instruction to the question, ( if any) provided in the brackets()

Section 1
First Name: Last Name :

Telephone : _______________ Email:____________________________

Gende r

Male Female

Age

Below 18 19 to 23 24-35 Above 35

Your location

(e.g. Vasai)

I am Currently

Studying Working

Section 2
Which Laptop do you own?

Sony Dell HP

Which other Laptop brands are you aware of?

(Tick all that apply)

Toshiba Acer Sahara

Compaq Apple Mac book HCL

Others:_______________________________________
When did you buy laptop?

< 6 months back 6 months to 1 year back

1 to 2 years back 2 to 3 years back

>3 years back

 How did you buy Laptop?

Individually- from Showroom Individually- from Dealer

Received from college/company Received a gift

How did you come to know about the company?

Friends Word of mouth TV and Print ads

Websites Visited Showroom Other, Please Specify:________________

What do you use your laptop for?

Business Academics Entertainment

Instruction for questions below. Of the given parameters rank the parameters on which your
buying decision was based. 1 being the most important factor and 5 being the least important
Parameter 1 2 3 4 5

Price
Brand Name

Wight/Size/Look
After Sales Service
Customization offered with respect to H/W Configuration,
Warranty, S/w, Features, etc

What do you thing about the price of your laptop?

Cheap Economic Costly

If a laptop, with all the features which your current laptop has, is available with a

ne w brand at lowe r price (saving of Rs.3k - Rs.5k), would you have bought it?

Yes May be I would have bought it No

Have you faced any proble m with your laptop?

No Yes, Please specify:______________________________________

Do you fell your laptop is heavy?

Yes No
 What are the things you are not satisfied with your laptop?(Check all that applies)

Speed/Memory Looks Hard disk capacity

Size Battery Others, Please Specify:_________________

Are you satisfied with the after sales service?

Yes No I haven’t used yet now

Would you recommend your brand to othe rs?

Definitely I would May be No not at all

When would you replace your laptop in near future?(From date of purchase )

<2 years 2 to 3 years More than 3 years

Would you buy the same brand again?

Yes, I will May be No, not at all

Section3
Any Extra features that you would like to have in your laptop? (Optional)

_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________

Any other comme nt on your Laptop.(Optional)

_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________

Thank you for your participation.