Job Description – Quality Manager

POSITION TITLE Quality Manager

DEPARTMENT Quality Assurance

REPORTS TO Operations Manager

ROLES REPORTING DIRECT All Laboratory Staff, Document Controller

KEY RELATIONSHIPS All Operations Departments and Managers, Operations Manager,

HSE Manager

PRIMARY OBJECTIVES

• Effectively lead the Quality Assurance team in ensuring all products meet company, regulatory
and customer requirements
• Manage and develop all Quality Assurance Systems
• Develop and control capital and expenditure budgets.
• Ensure that all relevant staff associated with manufacturing are trained in key quality activities
and processes
• Analyse trends/performance and report monthly on departmental activities and metrics.
• Contribute to the effective functioning of the Company's Corporate Governance and Risk
Management (CGRM) system to ensure it meets the needs of the business and end users
• Provide high level advice and information to all key internal and external stakeholders in relation
to quality, food safety and compliance
• Promote and ensure safe attitudes and work practices

MAJOR RESPONSIBILITIES

KEY RESULT AREAS SPECIFIC ACTIVITIES MEASURES

 Prepare long and short range plans  Provision of efficient QA service

and individual KPIs to attain and minimising delays for other
departmental objectives and targets areas/departments
 Supervise, motivate and organise  Staff performing to
staff to enable the department to run expectations and confident in
effectively and efficiently to meet all performing their roles
deadlines and departmental
 Team cooperation and cohesion
objectives
PROVIDE
 Staff reviews conducted on a
LEADERSHIP AND  Ensure staff are performing at the
six-monthly basis
DIRECTION TO THE level required of them and, if not,
QA TEAM address through feedback and  Documented objectives for all
review processes. team members
 Provide assistance, direction and
training to staff to ensure they are
competently performing their role
within the team
 Promote communication, team work
and harmony within the Department.

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 Job Description – Quality Manager

 Understand the relevant standards  Zero harm to our customers

DBW adheres to and how to apply
 Third party certifications
them in the plant and production
maintained
areas
 Audit result reports
 Ensure that all products meet the
legal food safety requirements  Meeting records and audit close
outs
 Maintain relevant certifications and
participate in third party audits as  Non-conformances actioned
FOOD SAFETY & required and closed out within specified
COMPLIANCE timeframes
 Record and document internal and
external non conformances and
report these to senior management
 Facilitate the timely 'close out'
(rectification) of any identified NCR's
 Instigate corrective action
procedures to prevent re occurrence
of product non-compliance
 Quality assurance procedures are
implemented throughout the process  Product is in specification or in
to ensure that specifications are met quarantine.
and procedures are being followed
 Approved suppliers list
QUALITY ASSURANCE
 Quality specifications are maintained maintained and up to date
and reviewed on a systematic basis
 Quality specifications reviewed
 Schedule and complete audits in on an annual basis
conjunction with audit team
 Develop and Maintain OPEX budget  Budget submission timelines
in accordance with the company's are achieved
published budget timetable
 Variances to budget and
OPERATIONAL AND  Monitor and report on progress of associated corrective actions
CAPITAL actual expenditure to budget on a documented and discussed at
EXPENDITURE monthly basis Production meeting
 Provide explanation of OPEX  Monthly commentary provided
variances each month at Production meetings
 Develop and maintain CAPEX plan  CAPEX executed within plan
 Ensure that a training record of staff  Training record maintained and
is kept up to date and that all updated in a timely manner
production and associated staff have
 All new staff induction
attained awareness and knowledge
processes completed in a
of key quality and compliance
INDUCTION, timely manner
processes and standards
TRAINING AND
AWARENESS  Perform systematic induction of new
staff and re-induct all staff annually
 Conduct other training as required
due to changes in specifications,
standards, product legislation

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 Job Description – Quality Manager

ANALYSIS AND  Lead root cause analysis/  Quality reports prepared and
REPORTING investigations as required distributed to all relevant
parties
 Prepare and distribute periodic
quality reports to senior  Outcomes from system reviews
management and other key documented and communicated
stakeholders to all relevant stakeholders
 Analyse non-conformances and
customer feedback to ensure
customer expectations are met
 Ensure quality system reviews are
carried out by the senior
management team on a systematic
basis
 Contribute to the effective  Systems are being used
functioning of the CGRM system correctly by staff and
management
 Follow up on any functionality and/or
user issues with CGRM team and/or  Documents promptly released
developers to ensure they are and/or controlled in absence of
resolved rapidly key staff
CGRM  Ensure the provision of user training
and support for all CGRM system
users
 Provide back up for Document
Controller in relation to the CGRM
system in absence of Document
Controller
 Attend production/processing/  Information on relevant quality
operations meetings and management/compliance issues
communicate any problems or provided to all key stakeholders
MANAGEMENT solutions to line and other
 Timely response on issues and
SUPPORT supervisors and managers
questions in relation to CGRM
 Assume responsibility for relevant
CGRM issues in absence of
Operations Manager

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 Job Description – Quality Manager

 Minutes/records of regular staff

 Communicate WHS strategies and meetings and safety audits (4
direction to staff per Year)

 Ensure supervisors and staff are  Documented risk management

aware of their WHS responsibilities strategy for all work activities
and obligations  Incidents promptly reported on
 Identify, assess and control risk in CGRM system
PROMOTE SAFE the workplace  Accident investigations
ATTITUDES AND  Report and investigate all incidents undertaken and closed out in
WORK PRACTICES and accidents CGRM system

 Manage the Workers Compensation  Report monthly on open

process within the Department
 Ensure operation of site emergency
plans and personnel relevant to work
area
 Monitor risk control measures
workers Compensation claims
 Emergency drills conducted
annually
 Department staff wearing
correct and required PPE at all
times

SELECTION CRITERIA

Essential Criteria Desirable Criteria

 Preferred tertiary qualifications or equivalent  Previous experience in and knowledge of the
formal studies with extensive and successful wine industry
experience in the implementation and
management of Quality Assurance systems.
 Minimum 5 years experience in a food/
beverage production/manufacturing
environment
 Comprehensive understanding and practical
application of relevant standards, specifications
& legislation
 Well developed technical and process skills,
analysis and problem identification skills
 Management experience
 Excellent communication/interpersonal skills
 Proven capacity to lead, direct and motivate
the workforce
 Highly developed records management and
reporting skills

Employee Name: …………………………………………………………………… Signature:……………………………………………………...

Manager Name: …………………………………………………………………….. Signature:……………………………………………………...

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