Reference: TRN.

F35
IAT Pre-course Quiz Revision: 2
Revision date: May 2016

IAT Pre-Course Quiz

Name Chinar R. Shah

--------------------------------------------------
Jet Airways (I) Ltd.
Company

IAT Location Denver, USA.

--------------------------------------------------
04-08 November 2019
IAT Date

This quiz is comprised of eight (10) “open answer” questions.

Please write the answers directly in this document along with a reference.(Module/slide/s #,
etc.) Each answer shall be written below each question.

1
 Reference: TRN.F35
IAT Pre-course Quiz Revision: 2
Revision date: May 2016

1. Which are the most important benefit generated by IOSA?

Answer 1.

Reference: Pre-Training 1, IAT Introduction to the IOSA Program, Slide Number: 8

Other Benefits provided by IOSA

 Elimination of audit redundancies

 Reduction of audit resources and costs

Reference: Pre-Training 1, IAT Introduction to the IOSA Program, Slide Number: 13

Industry Benefits:

 Reduction of audit resources and costs by elimination of audit redundancies

 First internationally recognized Operational Audit Program continuously updated
under the stewardship of IATA
 Reported significant reduction in insurance premiums by Operators that have
achieved IOSA Registration

2. What is an Endorsed Training Organization (ETO)?

Answer 2.

Reference: Pre-Training 1, IAT Introduction to the IOSA Program, Slide Number: 17

Endorsed Training Organization (ETO) is an organization which is

 Accredited by IATA
 Responsible for delivering the IOSA Auditor Training Course (IAT)
 Under the oversight of IATA

2
 Reference: TRN.F35
IAT Pre-course Quiz Revision: 2
Revision date: May 2016

3. What are the additional elements to be accounted for by an Operator in an

IOSA Audit Renewal?

Answer 3:

Reference: Pre-Training 4, Airline responsibilities for IOSA registration, Slide

Number: 14

During the two (2) year registration period the Operator shall:

 Continuously monitor the conformity with IOSA standards via internal audits;
 Continuously monitor the IOSA website for the purpose of identifying Program-
relevant changes and publications;
 Inform IATA in case of significant changes to the Operator’s organization;
 Inform the AO in case of changes with excluded aircraft from previous audit;
 Inform IATA of any change in the Operational profile or measures imposed by a
regulatory authority.

4. Which are the categories of IOSA Auditors?

Answer 4:

Reference: Pre-Training 2, Auditor Qualification & Training, Slide Number: 3

The three (3) categories of IOSA Auditors are as follows

 Auditor: An experienced auditor that has completed the process for qualification that
has been formally approved by IATA

 Lead Auditor: An experienced auditor that has demonstrated competence to

successfully lead an IOSA Audit Team and has completed the process for
qualification

 Evaluator: An experienced Lead Auditor that has completed the process for
qualification as an Evaluator and has been designated by the AO to evaluate audit
activities and auditor performance

3
 Reference: TRN.F35
IAT Pre-course Quiz Revision: 2
Revision date: May 2016

5. List the Operational experience prerequisites required by an IOSA auditor.

Answer 5.

Reference: Pre-Training 2, Auditor Qualification & Training, Slide Number: 5

The Operational experience prerequisites for an IOSA Auditor are as follows:

The Candidate shall have a minimum of:

 5 years of total work experience in one or more aviation operational disciplines as

mentioned in IPM;
 2 years of work experience in any single aviation operational disciplines as mentioned
in IPM;
 1 year of work experience in one or more of the aviation operational disciplines as
mentioned in IPM within the 24 months prior to the application.
- Reference IPM Section 3 – 3.3.4

6. What are the minimum requisites for IOSA Auditors to remain current?

Answer 6:

Reference: Pre-Training 2, Auditor Qualification & Training, Slide Number: 24

The minimum requirements for IOSA Auditor to remain current include the following:

 Each auditor must conduct a minimum of 2 audits per calendar year and one of
them must be a full (5) five-day onsite IOSA audit;
 An auditor that has not satisfied the audit conduct requirements shall be considered
non- current for ALL AOs and shall not be used by any AO to conduct an Audit
until currency has been re-established.

4
 Reference: TRN.F35
IAT Pre-course Quiz Revision: 2
Revision date: May 2016

7. Under which circumstances can an audit can be terminated by an AO?

Answer 7:

Reference: Pre-Training 3, IAT Resolution of unconventional or unexpected

situations, Slide Number: 8

An Audit Organization (AO) can terminate an audit under following circumstances:

The AO shall have a process to terminate an Audit if the Audit Team makes an objective
determination that specific conditions exist.

Examples:
 Operator attempting undue influence on the Audit Team;
 Operator raising unacceptable barriers to the Audit Team;
 Conflict of interest
 Breach of the Audit Agreement;
 Audit objectives not attainable.

When terminating an Audit, the AO shall notify IATA in writing within twenty-four (24)
hours.

8. List at least five airline responsibilities for an IOSA audit

Answer 8:

Reference: Pre-Training 4, Airline responsibilities for IOSA registration,

Slide Number: 8

Airline responsibilities for an IOSA audit are as follows:

 IOSA manuals accessible from www.iata.org/iosa

 Ensure applicable manuals/revisions have been approved by regulator
 Ensure all Operator’s certificates are available
 Using the ISM, review each ISARP requirement and identify the company
documentation

5
 Reference: TRN.F35
IAT Pre-course Quiz Revision: 2
Revision date: May 2016

 Perform an initial internal audit or gap analysis, using the ISM checklists, to identify
any non-conformities and verify that the internal documentation structure is
adequate
 Plan the IOSA Audit in advance to have enough time to close potential internal
findings.

9. Identify parties involved in the Accreditation Agreement

Answer 9:

Reference: Pre-Training 5, Legal Aspects, Slide Number: 3

The parties involved in an Accreditation Agreement are IATA and Audit Organization
(AO).

10. List at least five elements to reduce the risk of action in an IOSA audit

Answer 10:

Reference: Pre-Training 5, Legal Aspects, Slide Number: 11, 12

The following elements reduce the risk of action in an IOSA audit:

 Through responsible business practice (attention to detail, communication, etc.);

 Safety awareness’
 Continually strives for improvement through:
o Customer feedback;
o Quality assurance;
o Staff feedback;
 Familiarize yourself with all of your contractual duties and obligations…i.e. READ
THE CONTRACT.

6
 Reference: TRN.F35
IAT Pre-course Quiz Revision: 2
Revision date: May 2016

7
 Reference: TRN.F35
IAT Pre-course Quiz Revision: 2
Revision date: May 2016

Reserved to Instructor

Instructor Name
--------------------------------------------------

AO
--------------------------------------------------

Date
--------------------------------------------------

Signature
--------------------------------------------------

Note: This Pre-course Quiz shall NOT be forwarded to IATA.