BPMN 1013 PRINCIPLES OF MANAGEMENT

QUIZ 1 (20%) (CHAPTER 1-2)

1. A (n) ________ is a collection of people who work together and coordinate their actions to
achieve a wide variety of goals.
A) control group
B) talent pool
C) organization
D) focus group
E) quality circle

2. Awie’s job is to use planning, organizing, leading, and controlling resources to achieve the goals
of his company. Awie is performing the four essential ________ tasks.
A) marketing
B) management
C) finance and accounting
D) operations
E) entrepreneurial

3. ________ is the measure of how productively an organization uses its resources to achieve a
goal.
A) Effectiveness
B) Product differentiation
C) Efficiency
D) Empowerment
E) Outsourcing

4. ________ measures the appropriateness of the goals selected by management for the
organization and the degree to which the organization accomplishes these goals.
A) Efficiency
B) Task management
C) Effectiveness
D) Diversification
E) Differentiation

5. Job specialization refers to the process by which ________.

A) each position's formal authority in an organizational hierarchy is established
B) division of labor occurs as different workers gain expertise in tasks
C) subordinates receive orders and report to only one superior
D) members of different departments work together in cross-departmental teams to accomplish
projects
E) employees explore new ways to improve how tasks are performed
6. Amsyar advocated ________ to produce products more quickly.
A) job specialization
B) division of labor
C) unity of direction
D) job rotation
E) centralization

7. Frederick W. Taylor is best known for defining the techniques of ________.

A) scientific management
B) administrative management
C) behavioral management
D) management science
E) organizational management

8. According to Taylor, the production process becomes more efficient with ________.
A) an increase in the effort that each worker puts in to produce a unit of output
B) an increase in the amount of time required to produce a unit of output
C) an increase in division of labor through specialization
D) the use of informal rule-of-thumb knowledge
E) the use of intuitive knowledge

9. Ariana's manager is evaluating how well she uses available resources to satisfy customers and
whether she is accomplishing organizational goals. This relates to Ariana's ________.
A) organizational input
B) diversification
C) organizational performance
D) product development
E) differentiation

10. Organizational performance is most likely to ________.

A) increase with an increase in efficiency and effectiveness
B) increase with a decrease in efficiency and effectiveness
C) remain unchanged with a decrease in efficiency and effectiveness
D) decrease with an increase in efficiency and effectiveness
E) remain unchanged with an increase in efficiency and effectiveness
11. A company that has a high level of efficiency is most likely to produce a ________.
A) product that customers want, but that is too expensive for them to buy
B) quality product customers want and at a price they can afford
C) product that is expensive and nondurable
D) high-quality product that customers do not want
E) low-quality product that customers do not want
12. Image Labs designs and develops imaging equipment. It has a low level of efficiency and high
level of effectiveness, so it is most likely to produce a ________.
A) product that customers want, but that is too expensive for them to buy
B) quality product that customers want at a price they can afford
C) low-quality product that customers do not want
D) high-quality product that customers do not want
E) high-quality product that the company makes a profit on

13. The ________ theory was introduced in the latter part of the 19th century shortly after the
industrial revolution had occurred in Europe and America.
A) organizational environment
B) management science
C) behavioral management
D) administrative management
E) scientific management

14. Syarikat Kayu Gemilang is a small business run by skilled workers who produce customized
and hand-manufactured furniture. This company engages in ________ production.
A) mass
B) flow
C) series
D) crafts
E) mechanized

15. Balqis has been working in a bicycle factory for several months. The assembly process requires
multiple tasks, and Balqis's supervisor assigns her to apply the custom paint and add the decals.
Adding the decals requires perfection, and Balqis does it quickly and always performs the task
well, so her supervisor decides to keep her in this position. This is an example of ________.
A) standard operating procedures
B) time-and-motion study
C) job specialization
D) the human relations movement
E) job rotation

16. Frederick Taylor believed that written rules and standard operating procedures ________.
A) limited initiative and should be avoided
B) spelled out the division of labor and increased effectiveness
C) stifled esprit de corps
D) made workers like their jobs less
E) standardized and simplified jobs, making them more efficient
17. Syarikat Amira Mutiara canned vegetables. In recent years, Syarikat Amira Mutiara’s business
has declined considerably owing to a weak focus on quality. Holding the managers responsible
for the declining sales figures, the CEO of Syarikat Amira Mutiara decided to lay off those who
lacked effectiveness and were inefficient. Which employee is most likely to be laid off by Syarikat
Amira Mutiara’s CEO?
A) Haiqal, who is ambitious and favors directional planning.
B) Ajim, who spends lavishly on resources and is averse to taking responsibilities.
C) Hafiz, who chooses appropriate goals to pursue, but does not always succeed due to resource
constraints.
D) Alysha, who sets high targets for herself and her team, and makes the best use of available
resources to meet them.
E) Arman, who plans carefully and only chooses realistic goals to pursue.
18. Which manager is performing the managerial role of leading?
A) Arfan, who creates a system that coordinates and organizes the organization's members to
work together to achieve goals
B) Afifah, who energizes employees and enables them to understand the part each of them plays
in achieving organizational goals
C) Afia, who decides which strategies the organization should pursue
D) Natasha, who takes corrective action needed to improve the performance of the organization
E) Nabila, who decides how best to organize the human resources of the organization

19. Rina was angry that her supervisor told her she had to change the way she performed the job
to increase her efficiency. However, the supervisor's position gave him the ________ to change
Rina's work behavior.
A) initiative
B) pay grade
C) authority
D) bureaucracy
E) empowerment

20. Arif works for an advertising agency. There are several middle managers, but Arif only
receives orders from and reports to one manager. Which of Fayol's principles of management is
illustrated by Arif's relationship with his manager?
A) Initiative.
B) Unity of command.
C) Centralization.
D) Unity of direction.
E) Equity.