Professional Documents
Culture Documents
Sop Restaurants
Sop Restaurants
Team
Hospitality SOPs
Industry Overview
General trends about the industry
Industry Structure
The different types of players in the industry
Regulators across the globe
Typical Processes
The list of Hospitality SOPs
Hospitality SOPs – Accounts
SOP-AC-01 : Role of Accounts
SOP-AC-02 : Accounts Organizational Structure
SOP-AC-03 : Accounting Metrics
SOP-AC-04 : Salary Processing
SOP-AC-05 : Various Acts Governing Resorts
SOP-AC-06 : Provident Fund
SOP-AC-07 : Employee State Insurance
SOP-AC-08 : Insurance Requirements of Resorts
SOP-AC-09 : Intellectual Property Rights
SOP-AC-10 : Asset Management
SOP-AC-11 : Cost Reduction Initiatives
SOP-AC-12 : Service Tax Procedures
SOP-AC-13 : TDS procedure
SOP-AC-14 : Professional Tax
SOP-AC-15 : Value Added Tax
SOP-AC-16 : Luxury Tax
Hospitality
SOP-OM-01SOPs – Operations
: Terminologies & Maintenance
in OM
SOP-OM-02 : Roles & Responsibilities Of Maintenance
SOP-OM-03 : Preventive Maintenance Program for Air-Conditioning
SOP-OM-04 : Preventive Maintenance Program For Water Heaters
SOP-OM-05 : Preventive Maintenance program For Electrical & Electronic Equipment’s
SOP-OM-06 : Preventive Maintenance Program For Furniture
SOP-OM-07 : Windows and Glass pane maintenance
SOP-OM-08 : Maintenance Forms
SOP-OM-09 : Maintenance & Safe Operation Of Vehicles
SOP-OM-10 : Signages within Organization Premises
SOP-OM-11 : Maintenance of Pool side area
SOP-OM-12 : Maintenance of Gym
SOP-OM-13 : Breakdown Maintenance in Occupied Room
SOP-OM-14 : Interaction and Co-ordination with Other Departments
SOP-OM-15 : Maintenance & Upkeep of Fire Extinguisher
SOP-OM-16 : Generator Maintenance
SOP-OM-17 : Utilities Management
SOP-OM-18 : Asset & Equipment legal Compliances
SOP-OM-19 : Operational Safety of Gas & Electrical Equipment in Production Areas
SOP-OM-20 : Inspection & Maintenance of Drainage Systems
SOP-OM-21 : Rain Water Harvesting
SOP-OM-22 : Green Initiatives Within Organization Premises
SOP-OM-23 : Pest Control in Organization Premises
SOP-OM-24 : General Precautionary Actions
SOP-OM-25 : Handling of Locks and Key
SOP-OM-26 : Control of Inventory and Spare Parts
SOP-OM-27 : Maintenance Registers & Records
SOP-OM-28 : Painting & Renovation
SOP-OM-29 : Closets, Washbasins and Bathtubs Maintenance
Hospitality
SOP-SM-01 SOPs – Sales
: The Sales and&Marketing
MarketingOrganization
SOP-SM-02 : Sales and Marketing functions
SOP-SM-03 : Terminologies in Sales and Marketing
SOP-SM-04 : The Sales Process
SOP-SM-05 : Negotiation Techniques
SOP-SM-06 : Customer Relationship Management
SOP-SM-07 : Effective Techniques in Sales
SOP-SM-08 : Marketing Techniques
SOP-SM-09 : Customer Service in Sales
SOP-SM-10 : Credit Policy
SOP-SM-11 : Booking Policy
SOP-SM-12 : Cancellation Policy
SOP-SM-13 : Discount Policy
Hospitality
SOP-SE-01 :SOPs
Public–Access
Security
AED
SOP-SE-02 : Banquet Hall
SOP-SE-03 : Blood Borne Pathogens
SOP-SE-04 : CCTV
SOP-SE-05 : Clean up Of Broken Mercury LightBulbs
SOP-SE-06 : Fire Drill
SOP-SE-07 : First Aid
SOP-SE-08 : Guest Death
SOP-SE-09 : Guest Floor Patrolling
SOP-SE-10 : Hazard Communication
SOP-SE-11 : In room safe locker
SOP-SE-12 : Legionella Bacteria Growth Prevention in Water
SOP-SE-13 : Lost or Missing Persons
SOP-SE-14 : Dealing With Open Flames
SOP-SE-15 : Personal Protective Equipment
SOP-SE-16 : Safety and Security Training
SOP-SE-17 : Valet Parking
SOP-SE-18 : Vehicle Safety
SOP-SE-19 : VIP Handling
SOP-SE-20 : Incoming Outgoing Vehicle Inspection
SOP-SE-21 : Health Standards
SOP-SE-22 : Grooming Standards
SOP-SE-23 : Poisonous Insects and Snake Bite
SOP-SE-24 : Incoming Personnel Inspection