Page 1 of 54

1.1 Introduction

It’s simple enough to say that Bank is financial organization that deals with money. But it is the
precise most definition about bank. In modern age it is impossible to think a country without bank.
Banks play diversified role in an economy. Banking plays very significant contribution towards
socio-economic development of a country. This sector is considered to be like the life blood the
economy as well. As one of the most important components of the financial system it forms the
core of the money market and plays very pivotal role in mobilizing resources for productive
investments in a country which in turn contributes to economic development. The efficiency of
the sector is very important for overall development of the country. The most important task that
is done by a bank is building of capital. That is the key factor of the development of an economy.
An Industrialized nations build their industrial sector with the help of banking sector. The growth
of the economy also depends on the performance of the banking sector. Banks secure money of
the society. Government takes various monetary policies. These policies are implemented with
the help of banking sector. It is impossible to do foreign trade without the help of bank. Banks
provide services that help the business sector a lot to carry on the business.

Jamuna Bank Limited (JBL) is a Banking Company registered under the Companies Act, 1994
with its Head Office at Chini Shilpa Bhaban, 3 Dilkusha C/A, Dhaka-1000. The Bank started its
operation from 3rd June 2001. Jamuna Bank Ltd. is a third generation bank in Bangladesh. It is
playing an important role to develop the business sector. The growth of this bank is very good.
Its motto is to provide a prompt and quick service to the clients. Jamuna Bank Ltd. has
implemented well-structured online banking systems that make it easier to provide prompt
services to the customer.

This report has been prepared in the light of practical as well as theoretical knowledge.

Also it is prepared under the guidance and supervision of the core teacher. During the internship
program I have got a good idea about the bank and that is depicted in the report.

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1.2 Origin of the Report

The BBA (Bachelors of Business Administration) internship program is required course for the
students who are graduating from Bangabandhu Sheikh Mujibur Rahman Science & Technology
University. It is a six credits our course with the duration of 3 Months. Students who have
completed all the required courses are eligible to for this course. In this internship program, I was
attached to do my internship by rotation to all departments of Jamuna Bank Limited, Gopalganj
Branch, Gopalganj. Both the academic supervisor assigned me on this project. The report is on
“General Banking System and Performance analysis of JAMUNA Bank Limited”
Gopalganj Branch, Gopalganj.

1.2 Objective of the Study

The objectives of the report is to make us known the practical situation of commercial banks of
Bangladesh in overall activities and prepare me to face the complex situation of banking in this
country .The primary objective of this report is to commonly with the requirement of JBL.
However the objectives of this study are something broader. Objectives of the study are
summarized in the following manner.

General objectives:

The general objective is to prepare and submit a report on “General Banking System and
Performance analysis of Jamuna Bank Limited”.

Specific objectives:

To apply theoretical knowledge in the practical field.

To present an overview of JAMUNA Bank Ltd.

To develop our skill on the banking sector.

To earn valuable knowledge about the general banking system.

To know the customer service of banking sector.

To observed the practice of modern technology in banking sector.

Practical knowledge about transaction.

To assess the strength and weakness.

To identify possible areas of improvement.

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1.3 Methodology of the study

At the time of my internship period, I tried to use both primary and secondary data that I have
gathered from different sources. For preparing this report primarily I got some data from face to
face conversation of different employees of JBL Gopalganj branch and some from different reports
and features of the bank. Sometime I have undergone group discussion, asked some questionnaires
to the responsible officer of that work and interviewed with some of them. I observed different
parties and their transaction from a very close eye .all of this observation and data are included in
this report.

1.4 Source of data

These sources are as follows:

 Primary sources:

Primary data are collected through two ways. These are:

a) Questionnaire: some primary data are collected by taking interview and by discussion with the
executives and officer of JBL.

b) Observation: Here primary data are collected through spending three month in the JBL during
the working hour. Here I observed the total banking process of JBL.

 Secondary sources:

Secondary data are collected from the following sources:

a) Annual reports of JBL

b) Published documents
c) Official files
d) Data available with the website of JBL.
e) Different publication of Bangladesh bank and Bangladesh economic reviews.
f) Outlets of Bangladesh Institute of Bank Management.

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1.5 Scope of the study

The report commences with the outline of the organization in focus, presenting the mission and
vision, individual department job responsibilities. For conducting this study an overall knowledge
of the total banking system will necessary because the departments banking are linked with each
other due to some partial proceeding. The scope of the organization part covers the organization
structure, background, objective, function, departmentalization and business performance of JBL
as a whole.

The main part covers the operation scenario of a branch of JBL. This refers how the bank helps
the customer in general banking and foreign exchange banking. It also covers loan and advances
facilities of JBL, credit appraisal system, and activities of credit department.

1.6 Limitation of the Study

Three months is not enough to know about commercial banking operation through I have been
received maximum assistance from the every individual of the JBL Gopalganj Branch.
Definitely, I could not produce an outstanding report for the time limitations. Due to the time
limit, the scope and dimension of the study has been curtailed. The Term paper is likely to have
following limitations:

 Since the ideal size of data could not be taken, suggested operating process may not be useful
without appropriate modifications.
 Due to shortage of time, the accuracy of information may not have been completely perfect.
 The Operating Process is a theoretical suggestion. Only a practical application of this may
justify its effectiveness that could not be done due to time limitation.
 Lack of comprehension of the respondents was the major problem that created many
confusions regarding verification of conceptual question.
 Confidentiality of data was another important barrier that was faced during the conduct of
this study. Every organization has their own secrecy that is not revealed to others. While
collecting data on JBL, personnel did not disclose enough information for the sake of
confidentiality of the organization.
 Rush hours and business was another reason that acts as an obstacle while gathering data.

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Page 6 of 54
2.1 Overview of Jamuna Bank

Jamuna Bank Limited is a banking company registered under the companies Act 1994 with its
Head office at Chini Shilpa Bhaban (2nd floor, 3rd floor & 8th floor), 3, Dilkusha, C/A, Dhaka-
1000. The bank started its operation from 3rd June 2001.

Jamuna Bank Limited is a highly capitalized new generation Bank with an Authorized Capital and
Paid-up Capital of Tk.10000 million and Tk.4488 million respectively. The Paid-up Capital has
been raised to 840 million and the total equity of the bank stands at 8325 million as on December
31, 2018.JBL undertakes all types of banking transactions to support the development of trade and
commerce of the country. JBL’s services are also available for the entrepreneurs to set up new
ventures and BMRE of industrial units. The Bank gives special emphasis on Export Import, Trade
Finance, SME Finance, Retail Credit and Finance to Woman Entrepreneurs.

To provide clientele services in respect of international Trade it has established wide correspondent
banking relationship with local and foreign banks covering major trade and financial centers at
home and abroad.

Jamuna Bank Ltd., the only Bengali named new generation private commercial was established
by a group of winning local entrepreneurs conceiving an idea of creating a model banking
institution with different outlook to other the valued customers, a comprehensive range of financial
services and innovative products for sustainable mutual growth and prosperity. The sponsors are
reputed personalities in the field of trade, commerce and industries. The Bank is being managed
and operated by a group of highly educated and professional team with diversified experience in
finance and banking. The scenario of banking business is changing environment. Jamuna Bank
Ltd. Has already achieved tremendous progress within only two years. The Bank has already
ranked the top out as a quality service provider & is known for its reputation.

Organizations are open system that needs careful management. Jamuna Bank discreetly pursues
the principles of openness, disclosure and compliance to regulatory authorities, transparency in
performance, integrity in dealings, ethics in banking and accountability to the shareholders in
corporate governance. Jamuna Bank is pledge-bound to keep it free from the clutches of loan
default culture. All our units are the centers of excellence. Our underlying commitment to
professionalism and a single-minded devotion to service to our customers characterizes our style
in all operations. We involve with the changing needs of our customers and the processes go on.

The Bank ensures orderly relations between clearly defined functions of the Board of Directors
and the management. Their role remains sharply bifurcated .The Board formulates policies and
frames procedures. Be management implements them and acts within norms. The management
enjoys full independence in managing the banking industry, especially its credit portfolio without
any undue influence from outside. It, however, functions in a reutilized, efficient, suitable and
dynamic way to foster progress, promote general welfare of the society and infuse its people to
serve the nation. In corporate governance, we strictly comply with the requirement of companies

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Act-1994, Bank Companies Act 1991, rules and regulation of Bangladesh Bank and other
regulatory authorities.

2.2 Management Structure

JBL is managed by highly professional people. The present Managing Director of the bank is a
forward –looking senior banker having decades of experience and multi discipline knowledge to
his credit both at home and abroad. He is supported by an educated and skilled professional team
with diversified experience in fiancé and banking. The Management of the bank constantly focuses
on the understanding and anticipating customers’ needs and offer solution thereof. Jamuna Bank
Limited has already achieved tremendous progress within a short period of its operation. The bank
is already ranked as one of the quality service providers & known for its reputation.

2.2.1 Board of Directors

Engr. Md. Atiqur Rahman

Chairman

Engr. A. K. M. Mr. Fazlur Rahman Al-Haj Nur Mohammed

Mosharraf Hussain Director Director
Director

Mr. Robin Razon Mr. Md. Belal Hossain Mr. Md. Mahmudul Hoque
Sakhawat Director Director
Director

Mr. Shaheen Mahmud Mr. Md. Sirajul Islam Mr. Kanutosh Majumder
Director Varosha Director
Director

Mr. Md. Ismail Hossain Mr. Gazi Golam Murtoza Mrs. Tasmin Mahmud
Siraji Director Director
Director

Mr. Md. Hasan Mr. Md. Abdur Rahman Mr. Md. Rafiqul Islam
Director Sarker Independent Director
Independent Director
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 Mr. Obaidul Kabir Khan Mr. Mirza Elias Uddin
Independent Director Ahmed
Managing Director & CEO

2.2.2 Audit committee

In line with the guidelines of Bangladesh Bank, an Audit Committee of the Board of Directors
has been formed to assist the Board with regards to Audit and Internal Control system of the
Bank.

 Mr.Md.Abdur Rahman Sakar

Independent Director & Chairman(AC)Mr. Golam Dastagir Gazi, Bir Protik, Director
 Mrs. Tasmin Mahmud
 Director
 Mr. Md. Hasan
Director
 Mr.Md. Rafiqul Islam
Independent Director

2.2.3 Executive Committee

All routine matters beyond delegated powers of Management are decided upon by or routed
through the Executive Committee subject to ratification by the Board of Directors. The Chairman
of this Committee is being selected by rotation. Currently, the Executive Committee of Board of
Directors is constituted with the following members:

Members
AI-Haj Nur Mohammed, Director & Chairman (EC)

Engr. Md. Atiqur Rahman, Director & Chairman (BOD)

Engr. A. K. M. Mosharraf Hussain,,Director
Mr. Shaheen Mahmud ,Director
Mr. Md. Sirajul Islam Varosha, Director
Mr. Kanutosh Majumder, Director

Mr. Gazi Golam Murtoza, Director

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2.2.4 Higher Management

Mr. Mirza Elias Uddin Ahmed

Managing Director & CEO

Md. Mofazzal Hossain Muhammad Shahidul Islam Md. Abdus SalamDeputy

Deputy Managing Director Deputy Managing Director Managing Director

2.2.5 Risk Management Committee

Risk Management Committee Members

Mr. Md. Belal Hossain, Director & Chairman(RMC)

Mr. Md. Mahmudul Hoque, Director
Mr. Robin Razon Sakhawat, Director
Mr. Md. Ismail Hossain Siraji, Director
Mr. Obaidul Kabir Khan, Independent Director

Mem

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2.2.6 Divisional Heads

Marketing & Development

Corporate Banking Division Credit Administration Division
Division

Mamun Mahmud Faisal Ahsan Chowdhury Md. Mukhlesur Rahman

Senior Executive Vice Senior Executive Vice Senior Executive Vice
President President President

Credit Risk Management

Information & Communication MD's Secretariat
Division
Technology Division

Fazle Quayum Ashim Kumer Biswas

Ahmed Nawaz Executive Vice President &
Senior Executive Vice
Executive Vice President CFO
President
Internal Control & Compliance NRB Banking & Foreign
Merchant Banking Division
Division Remittance Division

Md. Belal Hossain Md. Al Tamas Md. Abdus Sobhan

Senior Vice President Senior Vice President Senior Vice President
Information Security Division Law & Recovery Division Risk Management Division

Syeed Zahid Hossain Abdul Awal Khan Md. Shah Alam

Senior Vice President Vice President Vice President

Monitoring Division Retail Banking Division International Division

Anwar Hakim Mohammad Saiful Malik Mohammad Shamsur Rahman

Vice President Vice President Vice President

Agricultural Loan Unit

Board's Secretariat Treasury Division

Md. Mamtaz Uddin

M. A. Rouf Md. Mehedi Hasan
Chowdhury
Vice President Vice President
Vice President

Trade Finance Processing Jamuna Bank Securities Card & ADC Division
Centre Limited
Adnan Mahmud Ashraf-Uz-
A.S.M. Humayun Kabir Mohammed Mozammel Hoque Zaman
Vice President Vice President & CEO,JBSL Vice President

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 Finance & Account Division Trade Finance Processing
Treasury Back Office
Centre (TFPC), Chittagong

Uttam Kumar Saha Pratul Biswas Md. Abdur Rahim

Vice President Senior Assistant Vice President Senior Assistant Vice President

Human Resources Division Banking Operation Division Islamic Banking Division

Abul Faisal Mannan Saleh Kabir Chowdhury Md. Ashaduzzaman

Senior Assistant Vice President Assistant Vice President Assistant Vice President

Share Division
Offshore Banking Unit SME Division

Quzi Mohammad Taraqul

Md. Nazmul Hassan Md. Moniruzzaman Wali
Akbar
Assistant Vice President Assistant Vice President
Assistant Vice President
Money Laundering and
PR & Brand Communication
Terrorist Financing Prevention
Division
Division

Md. Sarwar Matin

Sajia Afrin Atique
Senior Executive Officer
Assistant Vice President

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2.3 Organogram of JBL

Page 13 of 54
2.4. Vision:

 To become a leading banking institution and to play a pivotal role in the development of
the country.
 To stand out as a pioneer banking institution in Bangladesh.
 To contribute significantly to the national economy.

2.5 Mission:

The Bank is committed to satisfying diverse needs of its customers through an array of
products at a competitive price by using appropriate technology and providing timely service so
that a sustainable growth, reasonable return and contribution to the development of the country
can be ensured with a motivated and professional work-force.

Jamuna Bank Limited aims to become one of the leading Banks in Bangladesh by prudence, flair
and quality of operations in their banking sector. The bank has some mission to achieve the
organizational goals. Some of them are as follows as:

 Fast & accurate customer service and Innovative banking at competitive price.
 High quality financial services with the help of latest technology.
 Deep commitment to the society and the growth of national economy.
 Attract and retain quality human resource, High standard business ethics.
 Balanced growth strategy, Steady return on shareholders’ equity

2.6 Motto:

The Bank will be a confluence of the following three interests:

Of the Bank : Profit Maximization and Sustained Growth

Of the Customer : Maximum Benefit and Satisfaction.

Of the Society : Maximization of Welfar

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2.7 Strategies of Jamuna Bank Ltd

To manage and operate the Bank in the most efficient manner to enhance financial
performance and to control cost of fund. To strive for customer satisfaction through quality
control and delivery of timely services. To identify customers' credit and other banking
needs and monitor their perception towards our performance in meeting those
requirements. To review and update policies, procedures and practices to enhance the
ability to extend better service to customers. To train and develop all employees and
provide them adequate resources so that customers' needs can be reasonably addressed. To
promote organizational effectiveness by openly communicating company plans, policies,
practices and procedures to employees in a timely fashion. To cultivate a working
environment that fosters positive motivation for improved performance To diversify
portfolio both in the retail and wholesale market To increase direct contact with customers
in order to cultivate a closer relationship between the bank and its customers.

2.8 Objectives of Jamuna Bank Ltd

 To earn and maintain CAMEL Rating 'Strong'

 To establish relationship banking and improve service quality through development of
Strategic Marketing Plans.
 To remain one of the best banks in Bangladesh in terms of profitability and asset quality.
 To introduce fully automated systems through integration of information technology.
 To ensure an adequate rate of return on investment.
 To keep risk position at an acceptable range (including any off balance sheet risk).
 To maintain adequate liquidity to meet maturing obligations and commitments.,
 To pursue an effective system of management by ensuring compliance to ethical norms, 
Transparency and accountability at all levels.

2.9 Offers of Jamuna Bank Ltd

 Term loans especially to develop small scale enterprises and also attach special
importance to technical and advisory support in order to enabling them to run their
enterprises successfully.
 Full-fledged commercial banking services including collection of deposit, shortterm trade
finance, working capital finance in processing and manufacturing units and financing and
facilitating international trade.
 Technical support to Small Scale Industries (SSIs) in order to enable them to run their
enterprises successfully.
 Micro Credit to the urban poor through linkage with NGOs with a view to facilitating
their access to the formal financial market for the mobilization of resources is another
diversification of our services.
Page 15 of 54
  In order to perform the above tasks, Jamuna Bank Ltd. works closely with its
 Clients, the regulatory authorities, the shareholders (GOB), banks and other financial
institutions

2.10 Corporate social responsibilities of Jamuna Bank

Jamuna Bank is the 3rd generation junior most bank. From the beginning, the bank is keen to serve
the society and welfare of the people as the corporate social responsibilities. To make effective
contribution by these CSR activities, the governing body of the bank established Jamuna Bank
Foundation in the year of 2007. The bank has appeared as a satisfactory bank to the central bank.
Jamuna Bank every year spends portion of its profit for backward people of the country.

CSR activities of Jamuna Bank foundation are:

 Anti-drug Movement
 Free Eye Operation
 Blood Donation Program
 Medical college & Hospital along with free Eye camp and Dental camp
 Scholarship giving ceremony
 Providing free Treatment
 Qi rat competition
 Relief distribution for Disaster affected people
 Discussion on Significance of Ramadan & Lifestyle of Prophets
 Blanket & Cloth distribution among cold-hit distressed people
 Sewing Training Center
 Establishment of Free Primary School
 Providing Computer Training by Jamuna Bank Foundation
 Tree Plantation & Distribution
 Annual School Sports Day & Award-giving Ceremony
 Donating in Nimtoli Tragedy
 Donating for Development of Sports for the country
 Monthly Donating for BDR Tragedy
 Donating in Liberation War Museum

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General Banking

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3.1 Introduction

All business concerns to earn a profit through selling either a product or service. A bank does not
produce any tangible product to sell but does offer a variety of financial services to its customers.
General banking is the starting point of all the banking operations. It is the development, which
provides day to day services to the customers. Every day it receives deposits from the customers and
meets their demand for cash by honoring cheques. It opens new accounts, remit funds, issue bank
drafts and pay orders etc. Since bank is confined to provide the service every day, general banking is
also known as “Retail Banking”. The JBL offers various types of general banking components. They
are very essential tools for the bank to serve the customers. To attract new customers the bank has to
launch new components or re-furnished their existing products.

3.2 Functions of General Banking

3.2.1 Account Opening Section

A Person is treated as a customer when he or she opens an account on that bank. Then it becomes
a contractual banker customer relationship. The account opening section of any commercial bank
is a very important section because; the more customers open bank account the more customers’
base creates. This section takes care of all the relevant duties related to the opening of an account.
There are different types of account facilities provided by a commercial bank. For example, saving
Account, Current Account, Fixed Deposit Receipt, Short Term Deposit Account, and Cash Credit
Account.

3.2.1.1 Procedure of Opening of an Account:

Banker’s his to maintain some common principles and procedures for open all most all deposit
accounts. Major information is essential for identification of the account holders individually so
that banker can discharge his obligations to everyone correctly and to the extent due. It is said
that, there is no banker customer relationship if there is no A/C of person in that bank. By opening
a banker and customer create a contractual relationship. However, selection of customer for
opening an account is very crucial of a bank.

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The following instruction to be followed while opening account: -

 
Introduction of Account to be obtained from a respectable client acceptable to bank.

The introduction shall be obtained in writing in the respective column of Account

opening form.

For opening savings bank account of individual either singly or jointly, passports and
identity cards may be accepted for introduction, but subsequently proper introduction may

be obtained.

Introduction of Current Account by members of the staff may be allowed but shall

be discouraged as far as possible.

Current Account shall preferably be introduced by another Current Account holder

acceptable to bank.

Introduction of Account holder of other branch may be accepted with caution. In that case
the introducer’s signature must be verified by authorized officer of that branch and

authenticated by a forwarding letter.
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  
Photographs of account holder must be attested by the introducer.
 
Letter of thanks be issued to introducer in Bank’s standard specimen.

3.2.1.2 Current Deposit Account



 A Current Deposit Account may be opened by individual, firm, company and club,
association, body corporate etc.
 Funds in the Current Deposit Account is payable on demand.
 No interest is payable on balances of Current Deposit Accounts.
 Current Deposit Account may be opened with a minimum initial balance of Tk.5,000/-
 Minimum balance to be maintained in the account is Tk.1,000/-
 Customer willing to open Current Deposit Account shall fill up the Account Opening Form
(AOF) applicable to him/ her and Specimen Signature Card (SS Card). The customer will
 Sign in the space provided under “Yours faithfully” and on the specimen signature cards.
 In case of proprietorship and partnership firms the relevant account opening form is to be filled
in and signed by the proprietor/ partner in their individual capacity in the space provided
 Under “Yours faithfully” and on the specimen signature card in their official capacity.
 In all other cases including companies etc. the persons opening the account shall fill in
 The relevant Account Opening Form and sign the Form in the space provided under
“Yours faithfully” and in the specimen Signature Card in their official capacity.
 Introduction of acceptable clients to be obtained as per guidelines.
 The Manager’s approval for opening account shall be obtained by the concerned staff member.
 Signatures of the account holder shall be admitted by affixing the stamp “Signature admitted”
and signing by the authorized officer. The introducer’s signature shall be verified by
 Blank space of the Specimen Signature Card should be closed by drawing parallel lines.
 The particulars of the Account Opening Form shall be entered in the Account Opened and
Closed Register as per sequence provided by the computer system.
 The customer shall be provided with Deposit Slip in corporating the Account Number and be
advised to make the initial deposit in the account. The amount of initial deposit shall be
entered in the Account Opening Form.
 Cheque Book shall be issued on request on completion of all formalities including initial
deposit. Cheque series to be entered in the Account Opening Form at the bottom right and
authenticated by authorized officer.
 After posting of all particulars of the account including cheque series, one authorized
officer shall check/ verify the same in the computer screen and record it in the form with
signature.
 Manager/ Authorized Officer shall apply sufficient intelligence and common sense to
ascertain genuineness of the account holder. No account shall be opened without approval
of the Manager.


Page 20 of 54
 Clear instruction regarding operation of the account shall be noted on the Account Opening
Form and Specimen Signature Card especially in respect of death of inability of the account
holders, or the person operating the account. The account holder shall confirm the
instructions under specimen signature.
 An indemnity shall be obtained from the customer if he/ she signs in language other than
English/ Bengali.
 Illiterate persons shall be discouraged to open Current Account. If opened withdrawal shall
be allowed on personal appearance of the account holder.
 The account opening form shall be sent to the respective computer terminal for posting and
S.S. Card shall be retained serially in the S.S. Card Box under custody of Cheque Passing
Officer.
 One of the photographs of the Account Holder is to be pasted with AOF and another one with
S.S. Card. AOF to be retained in serial order in Pasting File.
 A letter of thanks to be sent to the account holder as well as to the introducer.
 All new accounts opened during the day shall be personally checked by the Manager at the
close of business of each day.
 Checking officer shall particularly see the introduction, initial deposit in cash or cheque,
nature of business of the account holder, Trade License, Partnership Deed/ Memorandum of
Articles of Association, Resolution etc.
 Similar Accounts should be noted in the AOF and care should be taken while making
posting of transactions in such accounts.
 The Computer Program used by bank shall provide reference of clients. Branch Manager must
ensure that their computer system provides reference of client.
 Classified Deposit Ownership Program to be maintained in the Computer System for
facilitating periodical returns to Bangladesh Bank.
 Bank shall provide monthly statement of account to clients as per computer system of the
branch.
 If minimum balance of the account falls below Tk.1,000/- once during the half-year,
incidental charge will be recovered as per Head Office Circular.
 Bank at its discretion may close any account with prior notice to the account holder.
 In case of closure of account by the account holder, branch shall recover closing charges as
per schedule of charges.

3.2.1.3 Bank Deposit Account


Savings Bank Account may be opened in the name of adult individual who are mentally sound
and also jointly in the names of two or more persons payable to either or both or all of them or
to the survivor or survivors.

Savings Bank Account may be opened in the name of a minor also.

Saving Bank Account may be opened in the names of clubs, societies, association and
similar institutions and even by government and semi-government offices

Account shall be opened with at-least a minimum initial deposit of Tk.2, 000/-.

Page 21 of 54

Interest at the rates fixed by Head Office from time to time is applied half-yearly on the
balances held on daily product basis.
 Not more than one account is allowed to be opened in the same name. But this will not be
applicable to parents willing to open more than one account in his/ her name in respect of
each minor child.
 Savings Bank Account shall not be allowed to be overdrawn under any circumstances.
 Account opening formalities like Current Account should be followed.
 Savings Bank Account should not be allowed to be operated like Current Account
 Not more than 25% of the balance can be withdrawn without 7 days’ notice. Withdrawals
in the account shall be allowed twice in a week.
 No interest shall be paid to such accounts in the month for violation of the above rules.
 Bank shall provide monthly-computerized statement of accounts to account holders
instead of passbook.
 Bank may at its discretion close any account with prior notice for repeated return of
cheques due to insufficient balance
 Bank may recover charges up to a maximum of Tk.100/- per instances of cheque return.

3.2.1.4 Short Term Deposit Account (STD)

Deposits held in this account are payable on short notice. Normally corporate bodies, bank and
financial organizations invest their funds temporarily. Now-a-days, private individuals having
sound financial means also open this type of deposit accounts. The following rules shall apply:

 Deposits held in STD Account are payable in 7 (Seven) days’ notice.

 Cheque books may be issued to account holders for withdrawal of funds.
 Repeated withdrawal without notice shall be discouraged.
 Interest is payable on balance held on daily product basis as per computer program
used by bank.
 For opening STD Account, AOF used for Current Deposit Account shall be used.
 Other formalities are similar to Current Deposit Accounts.
 Minimum balance requirement for accruing interest is Tk.100,000 (Taka one lac) only.

2.1.5 Fixed Deposit Account

 Fixed Deposit is neither transferable nor negotiable.



 Fixed Deposit Account may be opened by individuals, firms, companies, corporate body
etc.


 Fixed Deposit Account shall be opened for a fixed period ranging from 3 months to 36
months or above as determined by Head Office from time to time.


Page 22 of 54
  Rate of interest payable to Fixed Deposit Accounts shall be approved/ advised by Head
Office from time to time.


 Interest on deposits shall normally be payable on maturity along with principal.



 Customers may however, have the option of withdrawing interest accrued after
every six months provided that the account is for more than 24 months period.


 Interest ceases to accrue on overdue Fixed Deposit Account. Branch may, however,
allow interest to exceptionally valued clients on deserving cases with concurrence of
Head Office.


 FDR may be encased before maturity on written request of the depositor. For
payment of interest, branch shall follow Head Office instruction in this regard from
time to time.


 In case of FDR in joint names, written consent of all holders shall be obtained
before premature encashment, irrespective of instruction provided for operation of
the account.


 Duplicate FDR may be issued in case of loss of FDR reported by the holder. An
indemnity bond executed by the depositor(s) shall be obtained on Bank’s standard form.
A remark “duplicate issued in lieu of original reported lost” is to be typed on top of the
duplicate FDR. The original number should be used and comments to this effect be
recorded in AOF, S.S. Card and FD Issue Register.
 Extra care shall be taken in case duplicate FDR is proposed for lien to any bank.


 Each FDR of the same depositor will be treated as separate contract.



 Account Opening Form for Fixed Deposit Account contains relevant columns for
mentioning all terms including rate and term of deposit and operational instruction. The
bottom part of the form shall be used as credit voucher for the deposit. Specimen
Signature Card duly signed by the depositor to be obtained with clear instruction for
operation of the account.


 Nominee form may be obtained if the depositor desires to nominate anybody to receive
the proceeds of his account in case of his death. Nominee’s Signature and one copy of
photograph duly attested by the depositor to be obtained.

 The signature of the depositor is to be admitted by authorized officer both in AOF and
S.S. Card.


Page 23 of 54
  Particulars of the account shall be entered in the FD Account Opening Register and a
control number be allotted in computer sequence order with oblique against the printed
number of FDR. The complete number shall be quoted/ mentioned in all references.


 On completion of all formalities, including deposit of fund, FDR shall be issued and
signed by two authorized officers. The FDR shall be delivered to depositor against
acknowledgement on the reverse of the counter foil.


 The AOF will be retained in file and the S.S. Card shall be kept in S.S. Card Box
under custody of the concerned authorized officer.


 The particulars of the account shall be posted in the computer system on completion
of all formalities including receipt of deposit. One authorized officer shall check/
verify the particulars in the computer screen and record his comments on the AOF to
this effect with signature.



 Renewal of Fixed Deposit Account shall be allowed on written request of the depositor,
if no intimation is received, the account shall be deemed to have renewed under the
existing terms and conditions automatically.
 FDR can be accepted as security against credit facility.



Offer of special interest rate on deposits is subject to Head Office approval


3.2.1.6 Documentation

The following documents duly completed shall be obtained from the customer at the time of
opening different types of accounts as applicable:

1. Individual/ joint.
 Account opening form as applicable duly filled in.
 Specimen Signature Card.
 Two photographs duly attested by introducer.
 Nominee Form (if nomination given by the account holder).
 Mandate or Authority Form (if a third person is authorized to operate
.
2. Proprietorship Firm

 Account Opening Form.

 Specimen Signature Card.
 Copy of Trade License
 Two photographs duly attested by introducer.

Page 24 of 54
  Proprietorship Rubber Stamp against all signatures of the proprietor.

3. Partnership Concern

 Account Opening Form.

 Specimen Signature Card.

 Copy of Trade License

 Partnerships Deed

 Two photographs of each partner duly attested by introducer.

Partnership Rubber Stamp against all signatures of partners operating
the accounts.

 Partnership letter.

4. Private Limited Company.

Account Opening Form.

Specimen Signature Card.

Copy of Trade License.

Copy of Memorandum and Articles of Association duly attested by the Managing

Director/ Chairman of the Co.

Certificate of Incorporation.

List of Director as per return of Joint Stock Company with signature.

Resolution of the Board for opening account with the bank.

Photographs of each of the authorized signatories.

5. Public Limited Company

Account Opening Form.

Specimen Signature Card.

Copy of Trade License.

Page 25 of 54
 Photograph of Directors and account operators other than Director.

Certified copy of Memorandum and Articles of Association.

Certificate of commencement of business.

List of Directors as per returns of Joint Stock Company with their signature.

Resolution of the Board for opening account with the Bank.

Certification of incorporation.

6. Clubs/ Association/ Society etc. (Non-Trading Concerns)

Account opening Form for current account or SB accounts.

Specimen Signature Card.

Certified copy of Bye laws/ constitution of the organization.

List of the Executives of Managing Committee with their signature and present
and permanent address.

Resolution of the Committee for opening account with the bank.

2 Photographs of each operator of the account.

7. Corporation/ Autonomous Bodies/ Govt. Organization

Account Opening Form as applicable.

Specimen Signature Card.

Copy of the Act or Ordinance Showing authority to open account.

Letter from the authorized persons in absence of the Board.

8. Account of Constituted Attorney

Account Opening Form (As applicable)

Specimen Signature Card

Power of Attorney

Page 26 of 54
A copy of Power of Attorney shall be taken and entered in the Power of Attorney Register in
serial order. The serial number is to be noted along with Banks name on the Power of Attorney.
Original may be returned and the copy to be attached with Account Opening Form.

3.2.2 Issuing Cheque Book

A. Issue of fresh cheque book

Fresh cheque book is issued to the account holder only against requisition on the prescribed
requisition slip attached with the cheque book issued earlier, after proper verification of the
signature of the account holder personally or to his duly authorized representative against proper
acknowledgment.

Procedure of issuance of a fresh cheque:


A customer who opened a new a/c initially deposits minimum required money in the
account.



The account opening from is sent for issuance of a cheque book.



Respected officer first draws a cheque book



Officer than scaled it with branch name.



In-Charge officer enters the number of the cheque book in cheque issue register.



Officer also enters the customer’s name and the account number in the same register.



Account number is then writes down on the face of the cheque book and on every leaf
of the cheque book including requisition slip.



There is a special technique to sign every leaf of the cheque book with the help of carbo
Paper. So officer’s signature prints the reverse side of the leaf.


The name of the customer is also written down on the face of the cheque book and
on the requisition slip.



The word “Issued on” along with the date of issuance is written down on the requisition.



Number of cheque book and date of issuance is also written on the application from.



Next, the customer is asked to sign in the cheque book issue register.


Page 27 of 54
 
Then the respected officer signs on the face of the requisition slip put his initial in the

register and hand over the cheque to the customer.

B. Issue of New Cheque Book (For old Account)

All the procedure for issuing a new cheque book for old account is same as the procedure of new
account. Only difference is those customers have to submit the requisition slip of the old cheque book
with date, signature and his/her address. Computer posting is than give to the requisition slip to know
the position of account and to how many leaf/leaves still not used. The number of new cheque book
is entered on the back of the old requisition slip and is signed by the officer.

C. procedure of issuance of a new cheque book:

o If the cheque is handed over to any other person then the account holder the bank
addressing the account holder with details of cheque book issues an
acknowledgement slip. This acknowledgement slip must be signed by the
account holder and returned to the bank. Otherwise the bank will not honor any

cheque from this cheque book.
o At the end of the day all the requisition slips and application forms are sent to

the computer section to give entry to these new cheque.
o 
Then cutting the cheque book issuing) charge.

3.2.3Transfer of an Account


The account submits an application mentioning the name of the branch to which he wants
the account to be transferred.

His signature cards, advice of new account and all relevant documents are sent to that
branch through registered post.

The balance standing at credit in customer’s account is sent to the other branch
through Inter Branch Credit Advice (IBCA)

No exchange should be charged on such transfer.

Attention is also given in this connection.

3.2.4 Closing the Account

Upon the request of a customer, an account can be closed. After receiving an application from the
customer to close an account, the following procedure is followed by a banker. The customer
should be asked to draw the final cheque for the amount standing to the credit of his a/c less the
amount of closing and other incidental charges and surrender the unused cheque leaves. The a/c
should be debited for the account closing charges etc. and an authorized officer of the bank should
destroy unused cheque leaves.

Page 28 of 54
In case of joint a/c, the application for closing the should be signed by all the joint holders.

A banker can also close the account of his customer or stop the operation of the account under
following considerable circumstances:
o Death of Customer.
o Customer’s insanity and insolvency.
o Order of the court (Garnishee order)
o Specific charge for fraud forgery.

3.2.5 Cash section

3.2.5.1Receipt and Payment of cash

Among the services provided by the bank, cash receipt and payment is the most vital and physical
function. Generally customer comes to bank to withdraw the money from their account and
deposit his savings in their accounts.

3.2.5.2 Cash Deposit

Money deposited in cash by the constituents at the cash counter of the bank excluding that of
government transaction is known as Bank Receipt (Cash). Different types of forms are used for cash
deposits for different types of accounts. Particulars of some forms are furnished below:

o Current or Savings account pay in slip



o Application for fixed deposit receipt



o Credit voucher


o Draft or mail transfer application form



o T.T. Pay order application form Call deposit application form



o Demand loan pays in slip.

3.2.5.3 Cash Payments

Banks payment includes all kinds of payments excluding those of treasury section. Extreme
precautions must be taken at all levels through, which instruments like cheque, drafts, etc., are
disposed of. All the instruments received at the general banking counter will be preliminary
checked by the dealing officer who will enter the instruments in the respective ledger. In case of
cheque the following particulars will be scrutinized.
 Date (Whether postdated or anti dated)
 Amount in word and figure
Page 29 of 54
  Crossed or Open
 Bearer or Order
 Style of signature as available in the ledger
 Prohibitory order or stop payment of checks.

The Cash officer will follow the following procedures at the time of payments of checks/other
instruments over the cash counter.

1. The client will submit the instruments in the computer department first. The computer officer
and cheque passing authorized officer will verify the instrument and posted the instruments.
Then it will be send to the cash counter.

2. After getting the instrument the cash officer will verify the instruments and if necessary the
cash officer can tell the clients to sign in the backside of the instruments.

3. The officer will enter the check in the cash payments register where the denomination of
notes and coins will also be recorded.

4. The cash officer will give the amount to the clients at the cash counter and told the clients to
count it immediately and if needed any quarry.

5. All checks, drafts, debit vouchers etc. must be branded with “Cash Paid” stamp with the
current date.
6. After payment the cash department for the purpose of clean cash book will send the
vouchers.

7. The head of the cash department is responsible for all debit vouchers being branded with the
cash Paid date stamp immediately they are paid and the manager must supervise him/her in this
matter as any laxity is extremely dangerous.

3.2.6 Account Section

This is the most confidential department of a bank. Recording all kinds of transactions of the
branch, confirming their accuracy and preparing statements are the main job of this department.
Now a day under computerized banking system, the jobs of accounts department become very
easy. Now the computer directly prepares the clean cash statement on party ledger vouchers. The
function of the accounts department can be divided into two parts:

a) Daily function

b) Periodical functions

Page 30 of 54
Daily functions:

The routine daily tasks of the accounts departments are as follows:

 Record the daily transactions in the cash book.


 Record the daily transactions in general and subsidiary ledger.

 Prepare the daily position of the branch comprising of deposit and cash.

 Prepare the daily statement of affairs showing all the assets and liability of the branch as
per ledger and subsidiary ledger separately.

Make salary statement and pay salary. Checking whether all the vouchers are correctly passed to
ensure the conformity with the `Activity Report'; if otherwise making it correct by calling the
respective official to rectify the voucher.

 Records inter branch fund transfer and providing accounting treatment in this regard.

Periodical Tasks:

 The routine periodical tasked performed by the department are as follows:

 Prepare the monthly salary statements for the employees.
 Publish the basic data of the branch.
o Prepare the weekly position for the branch, which is sent to the Head Office to
maintain 
o Cash Reserve Requirement.
o Prepare the monthly position for the branch, which is sent to the Head Office to
maintain
 Prepare the weekly position for the branch comprising of the breakup of sector wise
deposit, credit etc.
 Preparing the budget for the branch by fixing the target regarding profit and deposit so as
to take necessary steps to generate and mobilize deposit.

JAMUNA bank instead of recording transactions in a journal initially, these are directly recorded and
posted in the ledger separating debit and credit by slip and voucher system. Records of all the
transactions of every department are kept here as well with other respective branch.

Page 31 of 54
 Account Section

IBTA General Section

Inter-branch transaction

(IBTA) happens when one client of a branch places cheques or DD to his branch (which is not
branch which it is drawn) or if there comes TT or the branch sends TT, then there arises
arrangement of negotiation between the collecting branch and paying branch. The cheque will be
debited on the ledger book by particular amount of the cheque.

The information that is included on the IBTA register is as follows:

 Credit Amount  Particulars

 Balance  Advice No
 Initial of the concerned officer  Date
 Remarks  Debit Amount

General Section

Various types of vouchers come to this section from several departments (such as Deposit
Department, Remittance Department, Loans and Advances Department). At first, there happens
register entry then these goes for computer positing. One of the most important tasks that are
performed by this section is to inform the daily deposit position, bills payable and total loans &
advances to the Head Office. At the opening of the working day’s transaction this information
(previous working day’s) must be to the particular department of Head Office.

Page 32 of 54
System of Accounting

The following ledgers are maintained and statements are prepared in the Accounts Departments-

i. Transfer Book vii. Balance Book

ii. Supplementary viii. Daily Statement of Affairs
iii. Clean Cash Book ix. Daily Position Statement
iv. General Ledger x. Weekly Position
v. Subsidiary Ledger xi. Provisional Income &
a. Income Ledger Expenditure Statement
b. Expenditure Ledger xii. Accounts Monthly Statement
c. Sundry Asset Ledger xiii. Salary Statement
d. Sundry Deposit Ledger xiv. Half-yearly Statement
e. Suspense A/C. Ledger xv. Annual Closing Balance
vi. Voucher Register xvi. Statement of Reconciliation

Preparation of Supplementary Sheet: Instead of Day Book supplementary sheet is used after
transfer is completed, all the vouchers are sorted amount head wise. Credit vouchers under
specific head are grouped together; similarly all the debit vouchers are grouped. Separate
supplementary sheet for each group is made keeping the keeping the figures under the head of
Cash, Clearing and Transfer column. Then the sheet is totaled and the number of vouchers is
written on the supplementary sheet. Supplementary sheet should be recorded very carefully and
correctly otherwise accounts will not coincide with the cash received, cash payment, cash
transferred and clearing.

Page 33 of 54
Accounting workflow in branch

Page 34 of 54
3.2.7 Local Remittance section

Due to the rapid expansion and complication of business world and increasing competition
business activities are now in broader scope. For this financial transaction also goes in boundless
arena. In this case Bank is the only concern, which helps the business world to complete these
complicated transactions.

Commercial banks in Bangladesh offer the facility of transferring funds, from one place to another,
to their customers as well as to the general public. Such transfer of funds can be affected either
through Demand Draft of Telegraphic Transfer or Mail Transfer. The aforesaid methods of
remitting money from one place to another within the country are known as Remittance. While, it
is for outside Bangladesh the same is called foreign remittance. The advantage of this facility is
the quick transfer of money with minimum cost and also the risk of physical transportation of cost
is criminated. Remittances are sent to one place from other places through D.D, P.O, and T.T etc

3.2.7.1 Demand Draft (DD)

Demand draft is a written order of one branch upon another branch of the same bank, to pay a
certain some of money to or to the order of a specified person. Drafts are not issued payable to
bearer. In practice drafts are not to be drawn between branches within the same city. Drafts drawn
by one branch of bank on another payable to order where any draft that is an order to pay money
drawn by one on a bank upon another office to the same bank for a sum of money payable to
order on demand, purports to be endorsed by or on behalf of the payee, the bank is discharged by
payment in due course. From the above provisions as to Crossing, Endorsement, Collection and
Payment in due course are the same as for checks:

3.2.7.2 Telegraphic Transfer (TT)

TT is affected by tile bank through tested message attested by secret check signal, on receipt of
which tile paying officer pay the amount to the payee in cash through a telegraphic payment
order or credit his account, as the case may be. Both parties must have account in Jamuna Bank
Limited, as money is transferred.

3.2.7.3 Payment Order (PO)

o The PO is used for making a remittance to the local creditors. The procedures for selling a
o PO are as follows:
o Deposit money by the customer along with application form.
o Give necessary entry in the Bills Payable register where Payee’ name, address, date, PO
no: amount is mentioned.
o Prepared the instrument
o After scrutinized and approved the instrument by authority, it is delivered to customer.
Page 35 of 54
 o Signature of customer is taken on the counterpart and register customer’s signature part.

Commission Charge

Amount in Taka Rate of Commission in Taka

Up to 10,000/- 15/= + 3.00

10,001/= to 1,00,000 25/= + 4.00

1,00,001/= to 5,00,000/- 40/= + 6.00

5,00,001/= To Above 50/= + 8.00

3.2.8 Clearing Section:

Clearing is one of the most magical parts of modern banking. Now days, the banking activities is
boundless. Most of the banks are linked with other banks due to interbank transactions. Clearing
is the only process by which these transactions are settled.

Clearing House is a centralized and computerized system for settling indebtedness between its
member banks. Clearing House enables the member banks to offset claims against one another
for checks and orders paid into banks other than those upon which they were drawn of the
clearing house, Bangladesh Bank, Dhaka.

Nature of clearing house

1st Clearing House Return Clearing House

Outward Clearing Inward Clearing

3.2.8.1 Types of Clearing:

There are two types clearing

I. Outward Clearing
II. Inward Clearing

Page 36 of 54
 
Outward Clearing:

When a particular branch receives instructions drawn on the bank within the clearing zone and
sends those instructions for collection through the clearing arrangement is considered in outward
clearing for that particular branch. This branch is known as collecting branch.
 
Inward Clearing:

When a particular branch receives instructions, which are on themselves and sent by other
member banks for collection are treated as inward clearing of that branch.

Types of Returns: There are two types Returns

I. Outward Returns
II. Inward Clearing
 
Outward Returns:

Clearing returns (outward) include those cheques that were presented to us by other banks but
the bank has to return them unpaid to the collecting banks due to various reasons.
 
Outward Returns:

Clearing returns (inward) consists of those instruments which were presented by us to other

Banks for payment but have been returned and unpaid by them due to specified reason through
the clearing house.

cheques drawn on another branch of JBL. The settlement process:

Cheques are directly sent to the respective branch.

OBC received along the instrument by the respective branch.

Entry passed in OBC register of that branch

IBCA is sent from that branch to this branch. .

When IBCA comes customer’s account is credited

Page 37 of 54
Cheque drawn on another bank, which is situated within clearing house area.

Cheque are collected by Particular Br.

IBDA along with bills are sent to Principal Br.

These bills are sent to clearing house from principal Brief drawer’s
Bank honors the b
Depos
itor’s account is credited with JBL Sonogram
3.2.9 Dispatch Section

Those documents that are enter in the branch or exit of the branch must go through this section.

The main objective of this section is;


Keeping record of the documents send to other branches or bank.

Letters are sending to their respective destination.

Send these documents safely and correctly.

Receives documents come through different medium, such as postal service, courier
service, via messenger etc.

Dispatch section of Gopalganj Branch performs another duty. It enters the transfer
instruments in the scroll book and then sends those to the computer section.

Two types of letters are continuously received. These are:

I. Inward (Registered/Unregistered) letter.

II. Outward (Registered/Unregistered) letter.

At first recording is required whether it is Inward or Outward Registered/Unregistered letters. Then

letters are disbursed to their respective destination. Inward letters are firstly segmented according to
their different sections and after that an entry is given to the Inward Register book.

Books Maintained

1. Local Dispatch Khata (including Peon Book)
2. Register Dispatch Khata (For Registered letter).
3. Ordinary Register Khata (For Unregistered letter).
4. Inward Register Books.
5. Outward Register Books.
Page 38 of 54
Page 39 of 54
 4.1 Amount of Deposit at Jamuna Bank (Gopalgonj Branch) Three Years
Year Amount (Fig in Lac.) Actual
2017 2723
2018 2867
2019 (projected) 3149

Table 1: Total Deposit

Amount of Total Deposit

3200

3100 3149

3000

2900

2867
2800

2700
2723

2600

2500
2017 2018 2019 (projected)

Actual

This branch was started 12th November. Their total budgeted and actual deposit is growing year by year. it
is satisfactory in the year 2017 and 2018. In 2017 their total deposit was approximately 2723 (lac) and up
to 2019 there total deposit is approximately 3149 lac. It is said that the Branch are going to improve its
deposit Section.

Page 40 of 54
 4.2 Amount of Loan and Advance at Jamuna Bank (Gopalgonj Branch) Three
Years
Year Amount (Fig in Lac.) Actual
2017 2023
2018 2505
2019 (projected) 2287

Table 1: Total Loan and Advance

Amount of Loan and Advnace

3000

2500
2505
2287
2000
2023

1500

1000

500

0
2017 2018 2019 (projected)

Actual

This branch was started 12th November. Their total budgeted and actual Loan and Advance is growing year
by year. It is satisfactory in the year 2017 and 2018. In 2017 their Loan and Advance was approximately
2023 (lac) and up to 2019 there total Loan and Advance is approximately 2287 lac. It is said that the Branch
are going to improve its Loan and Advance Section

Page 41 of 54
 4.3 Amount of Profit at Jamuna Bank (Gopalgonj Branch) Three Years
Year Amount (Fig in Lac.) Actual
2017 -17
2018 72
2019 (projected) 207

Table 1: Total Profit

Amount of Profit
250

200
207

150

100

50 72

0
-17
2017 2018 2019 (projected)
-50

Actual

This branch was started 12th November. Their total budgeted and actual Profit is growing year by year. It
is not satisfactory in the year 2017 and 2018. In 2017 their loss was approximately -17 (lac) and up to 2019
there total Profit is approximately 207 lac. It is said that the Branch are going to improve its Profit.
.

Page 42 of 54
 4.4 Total Deposit Account at Jamuna Bank (Gopalgonj Branch) Three Years
Year Number
2017 1133
2018 1633
2019 (projected) 2012

Table 1: Total Deposit Account

Total Deposit Account

2500

2000
2012

1500 1633

1000 1133

500

0
2017 2018 2019 (projected)

Actual

This branch was started 12th November. Their total budgeted and actual Deposit Account is growing year
by year. It is satisfactory in the year 2017 and 2018. In 2017 their loss was approximately 1133 and up to
2019 there total Deposit Account is approximately 2012. It is said that the Branch are going to improve its
Deposit Account.

Page 43 of 54
 4.5 Total Loan Account at Jamuna Bank (Gopalgonj Branch) Three Years
Year Number
2017 136
2018 150
2019 (projected) 253

Table 1: Total Loan Account

Total Loan Account

300

250
253

200

150
150
136
100

50

0
2017 2018 2019 (projected)

Actual

This branch was started 12th November. Their total budgeted and actual Loan Account is growing year by
year. It is satisfactory in the year 2017 and 2018. In 2017 their loss was approximately 136 and up to 2019
there total Loan Account is approximately 253. It is said that the Branch are going to improve its Loan
Account

Page 44 of 54
 4.6 Total Deposit Growth at Jamuna Bank (Gopalgonj Branch) Three Years
Year Percentage
2017 0.0528%
2018 9.84%
2019 (projected) 5.00%

Table 1: Total Deposit Growth

Total Deposit Growth

12.00%

10.00%
9.85%
8.00%

6.00%

4.00%

2.00%

0.05%
0.00%
2017 2018 2019 (projected)

Actual

This branch was started 12th November. Their total budgeted and actual Deposit Growth is growing year
by year. It is not satisfactory in the year 2017 and 2018. In 2017 their Deposit Growth was approximately
0 and up to 2019 there Deposit Growth is approximately 9.85%. It is said that the Branch are going to
improve its Deposit Growth

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 4.7 Total Advance Growth at Jamuna Bank (Gopalgonj Branch) Three Years
Year Percentage
2017
2018 23.85%
2019 (projected) -8.69%

Table 1: Total Advance Growth

Total Advance Growth

100.00%
23.85%
0.00%
-100.00% 2017 2018 2019 (projected)

-200.00%
-300.00%
-400.00%
-500.00%
-600.00%
-700.00%
-800.00% -8.69
-900.00%
-1000.00%

Actual

This branch was started 12th November. Their total Advance Growth is decreasing year by year. It is not
satisfactory in the year 2017 and 2018. In 2017 their Deposit Growth was approximately 0 and up to 2019
there Deposit Growth is approximately -8.69%. It is said that the Branch are unable to improve its Advance
Growth but it tries to cover it.

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 4.8 Total Profit Growth at Jamuna Bank (Gopalgonj Branch) Three Years
Year Percentage
2017
2018 -1119.86
2019 (projected) 0.05

Table 1: Total Profit Growth

Total Profit Growth

200.00%
0.05
0.00%
2017 2018 2019 (projected)
-200.00%

-400.00%

-600.00%

-800.00%

-1000.00%
-1119.86%

-1200.00%

Actual

This branch was started 12th November. Their total Profit Growth is increasing year by year. It is not
satisfactory in the year 2017 and 2018. In 2017 their Profit Growth was approximately 0 and up to 2019
there Profit Growth is approximately 0.05%. It is said that the Branch are trying to improve its Profit
Growth. Overly it can be said that the branch are going to generate profit.

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4.9 FINDINGS

During internship period in Jamuna Bank Limited at Gopalganj Branch following problems are
identified:

 Lack of update products is a drawback of the general banking area of the JAMUNA Bank.
New products such as student loan, medical loan, marriage loan are not available in JBL.

 Though JBL using very popular software i.e. Flora bank on–line software but the use of it
is quite difficult for the employees.

 Flora software sometimes does not work if it was logged on for a while, so the user need
to restart the program to work this is sometimes annoying.

 From the clients view introducer is one of the problems to open an account. It is general
problem to all commercial bank.

 JBL requires to open saving account whenever customers what to open any DPS. It’s costly
for the customer to maintain a savings account even if he don’t want to.

 They face troubles with those clients who have not any knowledge in banking transactions
and banking rules.

 As the deposit is heart of running the banking activities JAMUNA Bank Deposit growth
not good. Because JAMUNA Bank deposit rate is low other than commercial bank such as
Dhaka Bank, Prime bank Mercantile Bank, HSBC Bank, Bank Asia etc.

 JBL has not recruited competent people to filling its lower and mid-level position they
recruit only once a year. This is really tough to recruit high skilled employees.

 As a result of technological change such as use of new software There are few staffs who
have lacking in computer knowledge are not efficient enough to finish every task
immediately so before utilizing new technology proper training should be arrange.

 Clients generally complain that rate of interest for various type of credit is quite high. In
many cases productivity from loaned investment is inadequate that borrower become
incapable in repaying loan.


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  One problem is that bank always follows the policy of risk averse in the world today all
the organization are moving in approach of risk taking. As a result it is facing some
problems and also facing competition from other bank.

 The recovery of capital in small business loan section is threatened.


 JBL not providing the credit cards in market which now a day’s one of the most
important part of banking. So for it they are losing too many customers.

 Customers are not fully satisfied with the service of Jamuna bank. Since a number of new
banks are coming to existence with their extended customer service pattern in a completely
competitive manner.

 Now a day’s on-line banking is a very common service for private commercial bank.
JBL, provide On-line banking service but they take source charge for it, if the customers
do not use his/her mother branch.

 Per-shipment inspection certificate should obtain from the exporter of back to back L/C.
Because it reduce it fraud and forgery in case of import against master export L/C, but all
the time this pre-shipment inspection certificate are not wanted by the bank

 JBL does not promote itself for catering its services to the public or the business
organization.

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Page 50 of 54
Page 51 of 54
Recommendations

Though Jamuna Bank Limited tries to give the best customer support, they have some lacking
compare to other bank of the same generation. The recommendations for this report are:


The authority should recruit more employees to serve the customers. The can recruit
experienced employee as well as fresh graduate.

The bank should introduce more products based on the market demand.

The bank should reduce their minimum balance to attract more customers.

The salary of the worker need to be rise, as a result experienced people from other bank
will be attract to join Jamuna Bank Limited.

Jamuna Bank Limited should offer international credit card, because in modern world the
use of increasing paper currencies is decreasing.

Beside social work the bank have to be more serious to get better position in CAMEL
retting.

The bank can open more branches to reach to more customers.

The bank can open branches or foreign booth because many people send money from
abroad every year to Bangladesh.

The bank should finance to the consumer goods, because many people in the country wants
to buy consumer goods from bank loan.

The marketing department of the bank should more efficient to reach at the heart of the
customer.

For the success of any organization, employee satisfaction is one of the most important
factor and JBL authority have to look about it.

The bank should be more profit concern as well as took part to the economics development
of the country.

The departments of the bank should more efficient to make profit by satisfying customers.

The bank should use printed instruments like cheque, pay orders etc.

Being a clear transparent the bank can provide the best support to the customer as earn
profit.

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Conclusion

As an organization the Jamuna Bank Limited has earned the reputation of top banking operation
in Bangladesh. The organization is much more structured compared to any other bank operating
local or foreign in Bangladesh. It is relentless in pursuit of business innovation and improvement.
It has a reputation as a partner of consumer growth.

With a bulk of qualified and experienced human resource, Jamuna Bank Limited can exploit any
opportunity in the banking sector. It is pioneer in introducing many new products and services in
the banking sector of the country. Moreover, in the overall-banking sector, it is unmatched with
any other banks because of its wide spread branch networking thought the country.

This report tries to figure out most of the indicators of problems and strengths of Jamuna Bank
Limited as a valid pretender in the competitive banking sector of Bangladesh. A severe cut throat
competition is going on currently in this sector and that’s why Jamuna Bank Limited has to work
out with different dimensions like – product diversification, market forecasting, proactive activities
undertaken by Jamuna Bank Limited and some suggestion to get rid of the predicaments that exist.

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Bibliography

 Annual Report of Jamuna Bank Ltd. during 2008-2012, financial statement 2013.

 International Financial Management, Jeff Madura, 9th edition

 Kendrick, John. W, (1996) Productivity Trends in the United States, Princeton University
Press, Princeton, New York

 Krinter, (1990 & 1991), Management, Houton Mifftin Co., Boston quoted in Haradhan
Sarkar, Productivity Commercial Banks:

 Concepts and Related Issues, Bank Parikrama

 Kumar Pradeep. Elements of financial management Kedar Nath Ram Nath & Co. 8th
edition.

 Bank Management and Financial Services, Peter S Rose and Sylvia C Hudgins

 Economic review, December 2010

 JBL General Banking Credit & Foreign Exchange Manual, 2012.

 Jamuna Bank Limited, Website: www.jamunabankbd.com/front/index

 Dhaka Stock Exchange, Website: www.Dse.com.bd

 Bank Info Beta, Website: bankinfobd.com


 Bank in Bangladesh, Website: bank.bangladeshinformation.info

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