Technical Solutions Engineer, Google Cloud 

Platform - Bangalore 

Company overview: 

Google is not a conventional company, and we don’t intend to become one. True, we share attributes 
with the world’s most successful organizations – a focus on innovation and smart business practices 
comes to mind – but even as we continue to grow, we’re committed to retaining a small-company feel. 
At Google, we know that every employee has something important to say, and that every employee is 
integral to our success. We provide individually-tailored compensation packages that can be comprised 
of competitive salary, bonus, and equity components, along with the opportunity to earn further 
financial bonuses and rewards. Googlers thrive in small, focused teams and high-energy environments, 
believe in the ability of technology to change the world, and are as passionate about their lives as they 
are about their work. For more information, visit www.google.com/careers. 

The area: Google Cloud 

Google Cloud helps millions of employees and organizations empower their employees, serve their 
customers, and build what’s next for their business — all with technology built in the cloud. Our 
products are engineered for security, reliability and scalability, running the full stack from infrastructure 
to applications to devices and hardware. And our teams are dedicated to helping our customers — 
developers, small and large businesses, educational institutions and government agencies — see the 
benefits of our technology come to life. 

The role: Technical Solutions Engineer, Google Cloud Platform - Bangalore 

The Google Cloud team helps companies, schools, and government seamlessly make the switch to 
Google products and supports them along the way. You swiftly problem-solve technical issues for 
customers to show how our products can make businesses more productive, collaborative, and 
innovative. You work closely with a cross-functional team of web developers and systems 
administrators, not to mention a variety of both regional and international customers. Your relationships 

careers.google.com 
 

 
  
 
 

with customers are crucial in helping Google grow its Google Cloud business and in bringing our 
product portfolio into companies around the world. 

Additional Role Description: 

When things go wrong, even with the most well-engineered products, customers need help. Our 
Technical Solutions Engineers step in and manage our largest and most important customer challenges 
in addition to providing level two support to our other Support teams. You will be a part of a global team 
that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. When 
customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and 
processes to swiftly resolve the issue with as little customer effort as possible. 

In this role, you'll troubleshoot technical problems for customers with a mix of debugging, networking, 
system administration, updating documentation, and coding/scripting. You will make our products 
easier to adopt and use by making improvements to the product, tools, processes, and documentation. 
Our team is driven by customer obsession, and you will help drive the success of Google Cloud by 
understanding and advocating for our customers’ challenges. 

Responsibilities: 

- Manage the customer’s problem through effective diagnosis, resolution, or implementation of new 
investigation tools to increase productivity for customer challenges on Google Cloud Platform 
products. 
- Develop an in-depth understanding of Google's product technology and underlying architectures by 
troubleshooting, reproducing, determining the root cause for customer reported challenges, and 
building tools for faster diagnosis, so we can identify and resolve future challenges quickly. 
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and 
customer organizations to resolve technical deployment obstacles and improve Google Cloud. 
- Work closely with multiple Product and Engineering teams to find ways to improve the product, and 
interact with our Site Reliability Engineering (SRE) teams to drive high-quality production. 
- Understand customer challenges and advocate for their needs with cross-functional teams like 
product management or software engineering. 
 
Minimum qualifications: 

- Bachelor's degree in Computer Science, a related technical field or equivalent practical experience. 
- Experience in reading and/or writing code/script in one or more of the following: Java, C, C++, .NET, 
Python, Shell, Perl, and/or JavaScript. 

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- Experience in advocating for customer challenges or needs. 

 
Preferred qualifications: 

- Experience with cloud storage solutions, SQL database administration, Google App Engine, open 
source software communities, Cloud networking solutions, or distributed computing technology. 
- Understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.). 
- System/Network Administrator level knowledge of Linux/Unix or Windows systems, from kernel to 
shell and beyond, file systems, and client-server protocols. 
- Effective troubleshooting, attention to detail, and communication skills in a fast-paced setting. 

  careers.google.com