EBAY

1. Designs of Goods and Services. September 1995, Pierre Omidyar, the founder of Ebay and his
wife were discussing their desire to contact Pez collectors where they got the idea of selling
practically to anyone, anytime, anywhere. As a result, Omidyar created Ebay. Ebay was created
over Labor day weekend, a computer programmer, who devised a code that enable and ran the
Ebay auction Web site. Later in May 1996 eBay was incorporated in California and on September
24,1998 eBay became public. The first eBay auction was also conducted on Labor Day. The three
bsiness segments : (1) Market place, (2) Payments, and (3) Communications.
The marketplaces segment generates revenues from listings and fees paid by sellers;the
Payments segment generates revenues from fees paid by merchants for payment processing
services through Paypal and Bill Me Later; the Communication Segmant generates revenues
from Skype. The Marketplaces Segments of eBay; By 2005 eBay acquired Shopping.com,
Shopping.com is an online comparison shopping site that offers comparison of million of
products. Rent.com acquired by eBay in 2005 is a an online listing servces with over 20,000
listings Rent.com list are apartment availability, rental cost, virtal tors, roommate searches and
more. Ebay’s Payent segment; Paypal was fonded in December 1998 and was a acquired by eBay
in 2002 – Paypal is a recognized global leader in online payment solutions also Paypal can cater
to any online or offline transactions where members can send and receive payments online. In
2008 eBay acquired Bill Me Later where consumers instant credit at the point of sale. The
Communication Segments of eBay is composed of Skype. Where in 2003 Skype was found and
by 2005 Skype was acquired by eBay. Skype is the world’s fastest – growing internet
communication software platform.

2. Quality Management. EBay’s popularity is due to the value offered to its consumers. Ebay
provides a “faster, easier , safer online commerce experience”. To facilitate trading with
unknown partners on the internet eBay.Inc provides a trusted and safe trading by offering the
following services: Feedback, Safe Harbor Program, Verified Rights Owner Program, Consumer
support, Value-added Tools and Services, and loyalty Programs.
Feedback Forum where feedbacks,comments and ratings can be viewed by
users when buying.
Safe Harbor Program provides guidelines for resolving disputes among parties.
Verified Rights Owner Program property owners rights by allowing owners to
request the removal of listings that contain infringements.
Consumer support to increase efficiency of trades.
Value-added Tools and services faster and safer trading and collections.
loyalty Programs provides cash back buyer rewards coupons.
3. Process and capacity Design. Ebay is designed as an online auction website where customers
will bid and be sold to the highest bidder. Where ebay offers million of items for trade through
auction – style and fixed – price trading in 39 markets and boasts 86.3 million goods, which
equates to worldwide ebay users trading more than $1,900 wirth I goods every secong. As of
December 31, 2008 ebay.Inc. employed approximately 16,200 people.

4. Location Strategy. EBay has ay segments and partner. EBay is interested in large retail outlets
establishment with high sales volume.

5. Layout Design and strategy. The operation management concern in this decision area are the
efficiency of the movement of the people, its materials and the delegation of information in
operations and to avoid any breach on the classified information of the users.

6. Job Design and Human Resources. as of December 31,2008, eBay.Inc employed approximately
16,200 people. The HR department aims to reduce the impact to the company due to new
competitors entering the market and economic downturns.

7. Supply Chain Management. This decision area focuses on operations management practices
that optimizes the supply chain to match the markets demand and match demand of supplies
and intermediary products.

8. Inventory Management. The inventory inventory management of the eBay is that ensuring that
the company will not be involved in litigation or lack of policing trade and infringement on
trademarks and copyrights for the sale of “ not for resale” and counterfied items on eBay.

9. Scheduling. The human resource schedules are the primarily concern is this area. Ebay facility
managers implement human resources schedules based on local data.

10. Maintenance.