BUS 3380 Mid-Term Exam Study Guide

Chapter 1

 Page 3, types of managers

 Page 4, three aspects of supervisory work
 Page 5, five basic functions (scenario-based essay question, 10 points)
 Page 7, what traits should supervisors have?
 Page 17, Generation Y

Chapter 2

 Page 37, checklist: don’t leave your authority to chance

 Page 42, Gender differences in leadership styles
 Page 43, adapting your style to the situational leadership theories
 Page 46, table 2.2
 Page 48, The Vroom-Jago-Yetton model
 Page 55, LMX theory

Chapter 3

 Page 67, programmed and nonprogrammed decisions

 Page 70 - 76, decision-making steps
 Page 70 - 76, how to make decisions? (scenario-based essay question, 10 points)
 Page 78, use your intuition

Chapter 4

 Page 104, PERT chart

 Page 107, management by objectives
 Page 110, how to set SMART goals (scenario-based short answer question, 5 points)
 Page 114, market research

Chapter 5

 Page 126, postaction control

 Page 124 & 126, control and its basic three-step control process (short answer question, 5
points)
 Page 135, enterprise resource planning systems
 Page 141, how to get subordinates to exercise self-control

Chapter 6

 Page 162, line and staff authority

 Page 166, the meaning of “decentralized”
 Page 166, tall and flat organizations and the span of control
 Page 168, conducting a job analysis
  Page 171 – 174, job description and specification (application question - analyze and critique, 10
points)

Chapter 7

 Page 183, Title VII of the 1964 Civil Rights Act

 Page 185, Griggs v. Duke Power Company
 Page 186, sexual harassment
 Page 193, ADA
 Page 199, bona fide occupational qualification
 Page 202, the EEOC enforcement process