Knowledge Base Text en Dec18

UMID productUrl
https://support.mobily.com.sa/mobile/services/advertising-sms?
1 lang=en
2 https://support.mobily.com.sa/mobile/balance?lang=en
3 https://support.mobily.com.sa/mobile/balance/mobilyapp?lang=en
https://support.mobily.com.sa/mobile/balance/mobilywebsite?
4 lang=en
https://support.mobily.com.sa/mobile/balance/packagebenefits?
5 lang=en
6 https://support.mobily.com.sa/mobile/balance/ussd?lang=en
7 https://support.mobily.com.sa/data/data-plans?lang=en
8 https://shop.mobily.com.sa/data/?lang=en
9 https://shop.mobily.com.sa/raqi/?lang=en
10 https://support.mobily.com.sa/data/rechargevoucher?lang=en
11 https://shop.mobily.com.sa/fiber/?lang=en
https://support.mobily.com.sa/elife/elife-plans/elife-prepaid?
12 lang=en
https://support.mobily.com.sa/elife/elife-plans/elife-postpaid?
13 lang=en
https://support.mobily.com.sa/data/routers-config/router-stngs4g?
14 lang=en
https://support.mobily.com.sa/data/routers-config/update-
15 4grouter?lang=en
https://support.mobily.com.sa/elife/routers-config/elife-settings?
16 lang=en
https://support.mobily.com.sa/elife/routers-config/2426av120?
17 lang=en
https://support.mobily.com.sa/elife/routers-config/elife-settings?
18 lang=en
19 https://support.mobily.com.sa/data/routers-config?lang=en
https://support.mobily.com.sa/data/routers-config/mini-device?
20 lang=en
https://support.mobily.com.sa/data/routers-config/r509m-settings?
21 lang=en
https://support.mobily.com.sa/data/routers-config/raqi-
22 router2128?lang=en
https://support.mobily.com.sa/data/routers-config/router-b593u?
23 lang=en
https://support.mobily.com.sa/data/routers-config/router-wltfqr?
24 lang=en
25 https://support.mobily.com.sa/elife/routers-config?lang=en
https://support.mobily.com.sa/elife/routers-config/2426av135?
26 lang=en
27 https://support.mobily.com.sa/elife/routers-config/2726a1?lang=en
28 https://support.mobily.com.sa/elife/routers-config/hg8245?lang=en
https://support.mobily.com.sa/elife/routers-config/hg8245q?
29 lang=en
https://support.mobily.com.sa/elife/routers-config/zhone-settings?
30 lang=en
31 https://support.mobily.com.sa/elife/elife-info/what-elife?lang=en
https://support.mobily.com.sa/elife/elife-info/elifeschedual?
32 lang=en
33 https://support.mobily.com.sa/data/internetaddon?lang=en
34 https://support.mobily.com.sa/mobile/internetaddon?lang=en
35 https://support.mobily.com.sa/mobile/bills?lang=en
36 https://support.mobily.com.sa/mobile/neqaty?lang=en
https://support.mobily.com.sa/mobile/neqaty/earn-neqaty?
37 lang=en
38 https://support.mobily.com.sa/mobile/neqaty/neqaty-dir?lang=en
https://support.mobily.com.sa/mobile/neqaty/neqaty-dir/banks?
39 lang=en
https://support.mobily.com.sa/mobile/neqaty/neqaty-dir/cars?
40 lang=en
https://support.mobily.com.sa/mobile/neqaty/neqaty-
41 dir/electronics?lang=en
https://support.mobily.com.sa/mobile/neqaty/neqaty-dir/health?
42 lang=en
43 dir/health/hairskin?lang=en
44 dir/resturants?lang=en
45 dir/shopping?lang=en
46 dir/shopping/alsalman?lang=en
47 dir/shopping/lomar?lang=en
48 dir/shopping/wojooh?lang=en
49 dir/travel/alsannat?lang=en
50 dir/travel/booking?lang=en
51 dir/travel/globaltravels?lang=en
https://support.mobily.com.sa/mobile/neqaty/redeem-neqaty?
52 lang=en
https://support.mobily.com.sa/mobile/neqaty/what-neqaty?
53 lang=en
54 https://support.mobily.com.sa/data/news-offers?lang=en
55 https://shop.mobily.com.sa/track/?lang=en
56 https://support.mobily.com.sa/mobile/postpaid?lang=en
https://support.mobily.com.sa/mobile/postpaid/newbundles?
57 lang=en
https://support.mobily.com.sa/mobile/postpaid/old-post-packs/old-
58 wajid?lang=en
https://support.mobily.com.sa/mobile/postpaid/old-post-
59 packs/wajid?lang=en
60 https://support.mobily.com.sa/mobile/postpaid/raqi?lang=en
https://support.mobily.com.sa/mobile/postpaid/old-post-
61 packs/fallah?lang=en
62 https://support.mobily.com.sa/mobile/prepaid?lang=en
63 https://support.mobily.com.sa/mobile/prepaid/hajj-umrah?lang=en
https://support.mobily.com.sa/mobile/prepaid/hala-inter-p?
64 lang=en
65 https://support.mobily.com.sa/mobile/prepaid/hala19?lang=en
https://support.mobily.com.sa/mobile/prepaid/newprepaid?
66 lang=en
https://support.mobily.com.sa/mobile/prepaid/prepaid-addons?
67 lang=en
https://support.mobily.com.sa/mobile/prepaid/prepaid-
68 addons/hala-monthly?lang=en
69 addons/unlimitedcalls?lang=en
70 addons/worldaddon?lang=en
71 https://support.mobily.com.sa/mobile/recharge?lang=en
72 https://support.mobily.com.sa/mobile/services?lang=en
https://support.mobily.com.sa/mobile/services/emergencycredit?
73 lang=en
https://support.mobily.com.sa/mobile/services/ext-network?
74 lang=en
https://support.mobily.com.sa/mobile/services/googleplaypay?
75 lang=en
76 https://support.mobily.com.sa/mobile/services/intl-mins?lang=en
77 https://support.mobily.com.sa/mobile/services/rahati?lang=en
78 https://support.mobily.com.sa/mobile/services/ranan?lang=en
79 https://shop.mobily.com.sa/shop/?lang=en
80 https://support.mobily.com.sa/mobile/smartphones?lang=en
https://support.mobily.com.sa/mobile/smartphones/iphone-
81 support?lang=en
https://support.mobily.com.sa/mobile/roaming/roamingaddons?
82 lang=en
https://support.mobily.com.sa/mobile/roaming/tejwaliroaming?
83 lang=en
https://support.mobily.com.sa/mobile/roaming/roamingvoicesms?
84 lang=en
85 https://support.mobily.com.sa/mobile/roaming/operators?lang=en
86 https://support.mobily.com.sa/mobile/roaming?lang=en
87 https://support.mobily.com.sa/mobile?lang=en
88 https://support.mobily.com.sa/data?lang=en
89 https://support.mobily.com.sa/elife?lang=en
90 https://support.mobily.com.sa/elife-discount?lang=en
91 dir/resturants/aani-dani?lang=en
92 dir/banks/alahli?lang=en
93 dir/health/alborg?lang=en
94 dir/cars/alwefaq?lang=en
95 https://support.mobily.com.sa/data/date-devices?lang=en
96 dir/electronics/eddy?lang=en
97 https://support.mobily.com.sa/elife-special-1?lang=en
98 https://support.mobily.com.sa/mobile/faqs?lang=en
99 dir/shopping/farmstores?lang=en
https://support.mobily.com.sa/mobile/smartphones/iphone8?
100 lang=en
https://support.mobily.com.sa/mobile/smartphones/iphonex?
101 lang=en
https://support.mobily.com.sa/mobile/smartphones/iphone-xr?
102 lang=en
https://support.mobily.com.sa/mobile/smartphones/iphone-xs?
103 lang=en
104 dir/shopping/magrabi?lang=en
105 dir/shopping/nespresso?lang=en
106 dir/shopping/ontime?lang=en
107 dir/banks/samba?lang=en
https://support.mobily.com.sa/mobile/smartphones/samsungnote9
108 ?lang=en
109 dir/electronics/tokyo?lang=en
110 https://support.mobily.com.sa/data/news-offers/unlimited?lang=en
111 dir/electronics/virgin?lang=en
112 dir/cars/ziebart?lang=en
113 https://support.mobily.com.sa/data/data-devices?lang=en
https://support.mobily.com.sa/mobile/customer-right/contract-
114 rights?lang=en
https://support.mobily.com.sa/mobile/customer-right/general-
115 rights?lang=en
https://support.mobily.com.sa/mobile/customer-right/limit-right?
116 lang=en
https://support.mobily.com.sa/mobile/customer-right/mnp-right?
117 lang=en
https://support.mobily.com.sa/mobile/customer-right/oblig-right?
118 lang=en
https://support.mobily.com.sa/mobile/customer-right/privacy-
119 rights?lang=en
https://support.mobily.com.sa/mobile/customer-right/roaming-
120 rights?lang=en
https://support.mobily.com.sa/mobile/customer-right/suspense-
121 right?lang=en
122 https://support.mobily.com.sa?lang=en
123 https://support.mobily.com.sa/elife/elife-info?lang=en
124 https://support.mobily.com.sa/elife/elife-plans?lang=en
https://support.mobily.com.sa/mobile/neqaty/neqaty-dir/travel?
125 lang=en
https://support.mobily.com.sa/mobile/postpaid/old-post-packs?
126 lang=en
127 https://shop.mobily.com.sa/product/iphone-xs/
128 https://shop.mobily.com.sa/product/iphone-11-pro-max/
129 https://shop.mobily.com.sa/product/iphone-11/
130 https://shop.mobily.com.sa/product/iphone-11-pro/
131 https://shop.mobily.com.sa/product/iphone-xr/
132 https://shop.mobily.com.sa/product/samsung-s10-plus/
133 https://shop.mobily.com.sa/product/samsung-s10/
https://shop.mobily.com.sa/product/apple-airpods-2nd-gen-w-
134 wireless-charging-case/
135 https://shop.mobily.com.sa/product/mobily-postpaid/
136 https://shop.mobily.com.sa/product/mobily-prepaid/
137 https://shop.mobily.com.sa/product/mobily-prepaid-data/
138 https://shop.mobily.com.sa/product/mobily-postpaid-data/
139 https://shop.mobily.com.sa/product/mate-20x-5g/
141 https://shop.mobily.com.sa/product/samsung-note-10/
142 https://shop.mobily.com.sa/product/moshi-vitros-for-iphone/
https://shop.mobily.com.sa/product/tingz-fast-wireless-charge-
143 10w-2/
https://shop.mobily.com.sa/product/wireless-charging-case-for-
144 apple-airpods-2nd-gen/
https://shop.mobily.com.sa/product/belkin-global-travel-kit-wall-
145 12w-2-4a-charger/
https://shop.mobily.com.sa/product/tingz-fast-wireless-charge-
146 10w/
147 https://shop.mobily.com.sa/product/huawei-p30/
149 https://shop.mobily.com.sa/product/iphone-8-plus/
150 https://shop.mobily.com.sa/product/iphone-x/
151 https://shop.mobily.com.sa/product/samsung-note-9/
152 https://shop.mobily.com.sa/product/huawei-mate-20-pro/
153 https://shop.mobily.com.sa/product/huawei-mate-20/
154 https://shop.mobily.com.sa/product/samsung-a-9/
155 https://shop.mobily.com.sa/product/huawei-p30-pro/
156 https://shop.mobily.com.sa/product/samsung-a20/
157 https://shop.mobily.com.sa/product/airpods/
158 https://shop.mobily.com.sa/product/test-product/
https://shop.mobily.com.sa/product/apple-iphone-xs-smart-
159 battery-case-black-moshi-vitros-for-iphone/
product_site_info__name Site info
Advertising SMS
You can block receiving unwanted
promotional text messages from advertisers
at any time. This service is automatically
active for all Mobily customers.
To block Advertising SMS Send "stop" to

604445
To unblock Advertising SMS Send "resume"
to 604445
Notes:
Governmental messages such as the

Ministry of Interior cannot be stopped.
Stop Adv service do not include messages
that you receive from entities registered
your number according to your request,
such as markets and stores.
If you need to stop other messages, please
open ticket in our support forum or contact
our customer service.
Advertising SMS
Balance & Benefits

How to check Package benefits?
To know & track your remaining package
balance for postpaid or prepaid lines.
USSD Commands
List of common USSD commands to manage
packages and check balance.
Mobily App
Track your package benefits, manage your
bills or recharges through Mobily App.
Mobily Website
Track your package benefits, manage your
Balance & Benefits bills or recharges through Mobily Website.
Mobily App
Discover the new Mobily app and Stay on
top of your account , View and pay bills, top
up your line, check your usage and update
your account settings.
83.png 84.png
What you can do with the Mobily App #

Check how much data, minutes and texts
you’ve used, the balance you've got left and
avoid exceeding your monthly budget.
Manage your Neqaty Points, instantly
redeem your points with free Mobily
services.
Manage your international roaming
settings.
View your bill, Pay multiple bills in 2 easy
steps, recharge your or friends account.
Guest Access Function (easily pay a bill or
recharge a Mobily line).
Check our interactive map to get the
locations of your nearest Mobily branch and
other points of interest.
Who can get the Mobily app? #
The app is available to our customers.
iPhone and iPad (using iOS 8.0 and above)

Android (using 4.2 and above)
Mobily App
Mobily Website
Registering for My Mobily online services
and logging in allows you to check your
balance, view your usage, make payments,
download your bills, manage your services
and more anywhere, any time.
What you can do with your account? #

Manage your account, add different
subscription to your account, view summary
for remaining balance in each account and
its expiry date.
View and pay your bills for the past year
and make payments for your monthly bills.
You can also view the payment history you
made and the due date for the current
outstanding amount.
Recharge your line and transfer credit to
any Mobily postpaid line.
Purchase / subscribe to data packs.
Instant activation/deactivation of Mobily
services.
Manage your Neqaty Points, instantly
redeem your points with free Mobily
services.
Mobily Website Easy update of profile & contact info
How to Check Package Benefits?

You can check your balance and benefits
using one of the following:
Login to My Mobily account

Mobily App for IOS & Android
Send SMS contain 1 to 1411. (Postpaid
Only)
Dail *1411#
How to Check Package Benefits?
USSD Commands
Using your plan and getting the best value
out of it is easy and simple. We’ve prepared
this USSD Commands guide to help you.
Postpaid #
Description Command
Mobily Menue *1100#
Package benefits *1411#
Call Me *188#
How are you *188#
Credit Transfare *123#
Prepaid #
Description Command
Package benefits *1411#
Credit Transfare *123#
Recharge your line *1400*recharge code*ID
or iqama number# press OK.
Transfare me credit *122#
Send me Credit* *122#
Extra Credit of 5 SAR *405#
30MB for SAR10 valid for month *403#
USSD Commands Check International benefits *221#
SAR 50
SAR 325*
100GB 1 Month SAR 50* SAR 160*
*Special Offer.
**No FUP.
Prepaid SIMs:
Data Bundle
Validity
Price
10GB
3 Months
SAR 175
20GB 3 Months SAR 230

300GB
3 Months
SAR 450
Value Added Tax (VAT) Treatment:
For prepaid: The prices of Data bundles are

VAT inclusive
For post-paid: An additional 5% will be
4G Data SIMs added to the monthly bill
450 SAR / 3 Months
BUY NOW
Mobily Prepaid Data Bundle
100
GB
3 Months
335 SAR / 3 Months
BUY NOW
50
GB
2 Months
220 SAR / 2 Months
BUY NOW
20
GB
3 Months
230 SAR / 3 Months
BUY NOW
10
GB
3 Months
175 SAR / 3 Months
BUY NOW
Data for local usage nationally within the
Kingdom of Saudi Arabia.
Products displayed in this page are for new
data line purchases.
By purchasing, you will get a new Data SIM
with the data bundle that you chose.
These prices include only the SIM without
DATA BUNDLES any accessory (ex, No WiFi Router).
Benefit Details
Local Minutes Unlimited to all networks
Local Internet Unlimited Without applying
fair usage policy
Local SMS 2,000 SMS to all local networks
International Minutes 200 international
voice minutes, subject to carry over for 3
months.
Receiving Calls while Roaming Free
Roaming Internet Unlimited
Devices Offer Cash-Back for 3,600 SAR
within the first year.
Discount for 3,600 SAR after completing 12
bill cycle.
Multi SIM 2 Free SIMs*
Vanity Number Free gold number
Priority Customer care priority in the outlets
and VIP call center.
Free Services Ranan
Rahati
*Data shared through the main SIM for up
to 160GB.
For roaming and international calls list of

the included destinations, refer to RAQI
page on mobily.im/raqi
REQUEST NOW
Optional Benefits:
RAQI Family package for your family
members.
Additional international minutes.
International SMSs.
*Will be added based on customer choice
with fixed monthly fees.
For more information, please contact the

WHAT IS RAQI? customer service team on 0560101100
Data Recharge Vouchers
Mobily offers a variety of Data vouchers
that serves all your internet needs. You can
recharge any voucher on all your prepaid
Voice & Data lines.
Vouchers can be bought from all Mobily's

authorized distributors.
Data Voucher Price (VAT Inclusive) Validity

2GB SAR 50 1 Month
5GB SAR 80 1 Month
10GB SAR 140 3 Months
100GB + 125GB for FREE* SAR 300 3
Months
300GB SAR 450 3 Months
*Special Promotion.
How to Recharge:
Vouchers can be recharged by clicking on:

http://connect.mobily.com.sa for prepaid
customers
Or by dialing *1400*voucher Number#
Value Added Tax (VAT):
VAT on old recharge cards with no

imprinted VAT amount, will not be paid by
customers
New recharge cards will have prices
imprinted, inclusive of VAT
Data Recharge Vouchers
UPLOAD SPEED 10 Mbps
6 Months + 1 Month free
1500 SAR
1 Year + 2 Months free
3000 SAR
APPLY NOW
Download Speed
125 Mbps

1800 SAR
3600 SAR
APPLY NOW
Download Speed
200 Mbps

2100 SAR
4200 SAR
APPLY NOW
Download Speed
500 Mbps

4800 SAR
9600 SAR
APPLY NOW
* Above prices are exclusive of VAT (5%).
* FREE Device (Router).
* FREE Service installation and activation.
* Choose Internet Speed with fiber
WHAT IS MOBILY FIBER? technology 50, 80, 125, 200 or 500 Mbps.
Mobily Fiber Prepaid
Live the excitement and subscribe now to
Mobily Fiber prepaid packages.
New Subscriptions #
Package
6 Months 12 Months
Free Duration 1 Months 2 Months
Total Duration 7 Months 14 Months
50 Mbps SAR 1,260 SAR 2,520
80 Mbps SAR 1,575 SAR 3,150
125 Mbps SAR 1,890 SAR 3,780
200 Mbps SAR 2,205 SAR 4,410
500 Mbps SAR 5,040 SAR 10,080
Setup Fees with the Device (CPE) Free Free
Renewal Fees #
Package
1 Month 3 Months 6 Months 12 Months
Free Duration Not Available Not Available 2
Month 3 Months
Total Duration 1 Month 3 Months 8 Months
15 Months
50 Mbps SAR 210 SAR 630 SAR 1,260 SAR
2,520
80 Mbps SAR 262.5 SAR 787.5 SAR 1,575
SAR 3,150
125 Mbps SAR 315 SAR 945 SAR 1,890 SAR
3,780
200 Mbps SAR 367.5 SAR 1,102.5 SAR 2,205
SAR 4,410
500 Mbps SAR 840 SAR 2,520 SAR 5,040
SAR 10,080
Subscribers can get the following features:
FREE device (router) .

FREE Service installation and activation.
Choose Internet Speed with fiber
Mobily Fiber Prepaid technology 50,80,125,200, 500 Mbps.
Mobily Fiber Postpaid
Choose the high-speed Internet connection
that suits you from Mobily Fiber Connect
Postpaid packages
Monthly Charges Download Speed Upload

Speed
210 SAR Up to 50 Mbps Up to 5 Mbps
262.5 SAR Up to 80 Mbps Up to 10 Mbps
367.5 SAR Up to 200 Mbps Up to 40 Mbps
Subscribers can get the following features:
FREE device (router) .

FREE Service installation and activation.
Choose Internet Speed with fiber
technology 50, 80, 125, 200, 500 Mbps.
Note: Above prices are inclusive of VAT
Mobily Fiber Postpaid (5%).
Connect 4G Router Settings

Change the Networks
Connect Mobily 4G router to your computer

Open the default web server by typing the
following URL: 192.168.2.1
Press Submit without typing any password.
Press LTE/UMTS.
Press on Apply changes to save settings.
Securing Your Wireless Network #
press Security
Chosse type of security WPA-WPA2-
Personal psk
Enter the password in Pre-shared Key
Connect 4G Router Settings Press on Apply changes to save settings.
password for Default Setting, Otherwise
please enter your own password.
Once you enter to user interface, click on
“Firmware Update” in the menu.
Check your “Firmware Version” and release
date.
If your firmware version is not 1.02.37, then
you have to upgrade your Connect 4G
router.
Open “Browse” button on the page and
choose the latest firmware file on your PC
and click on “Update”
Your Connect 4G router will take few
minutes during the upgrade process, please
do not switch off or log off the user
interface.
Your Connect 4G router will reboot
automatically and the operation is
completed.
After the user interface goes back to main
screen, go to Firmware Upgrade once more
and check the new features on the page.
Press on “Do Update Now” button on the
screen.
Your Connect 4G router will check
automatically for latest release of device
firmware.
If a new release is available, then your
Connect 4G router will take few minutes
during the upgrade process and will
automatically reboot, please do not switch
off or log off the user interface during the
operation.
After the user interface goes back to main
screen, you may continue using your service
and browsing normally without any
interruption.
Connect-4G Router Upgrade
Mobily Fiber Router Settings

Default Settings:

following: 192.168.100.1
Username is telecomadmin and password
admintelecom.
Select WiFi > WiF basic configuration
From the Security Mode drop-down list,
select WPA 2 Pre shared key.
Add Password.
Click on apply.
To save the settings go to System tools >
Mobily Fiber Router Settings Configuration File > SAVE Configuration.
ZHONE 2426A V3.0.120
To change the network name and password
for Mobily Fiber device follow the below
steps: #
Log into (192.168.1.1) through browser, the
username: user and the password: user
Select Configuration then Wireless and
change the SSID Name with the network
name you want then click Apply/Save
button.
Select Configuration Wireless Security to
change the WPA/WAPI passphrase with the
password you want (Minimum 8 digit) then
ZHONE 2426A V3.0.120 click Apply/Save button.

Default Settings:

following: 192.168.100.1
Username is telecomadmin and password
admintelecom.
Select WiFi > WiF basic configuration
select WPA 2 Pre shared key.
Add Password.
Click on apply.
To save the settings go to System tools >
Mobily Fiber Router Settings Configuration File > SAVE Configuration.
Router Settings
Mini WiFi
Mini WiFi internet settings
Connect 4G Router Settings

Password and Network Connect 4G Router
settings
B593U Router settings

Router Password and Network Setting
R509M Router Settings

Secure Network and change password
WLTFQR-117GN Router Settings

Network and Password settings for
WLTFQR-117GN router
Raqi Router settings 21-28 Mega

Raqi Router setup settings
Connect-4G Router Upgrade

User manual update for the Mobily
Router Settings Connect-4G router.
Mini WiFi
You can set your WiFi device by following
these steps:

following: 192.168.8.1
Username is admin and password admin in
lowercase.
Access point is Web1 for postpaid and
Web2 for prepaid.
to change network name and password go
to WLAN==> advance settings.
Type network name in SSID box.
select (WPA/WAP2-PSK).
In the “WPA Pre-Shared Key”, enter your
new personal code and press “Save
Settings”.
To change network, press on INTERNET
WLAN then chosse netwrok.
Mini WiFi
R509M Router Settings

Secure Network and set Password #
and open your Internet browser (eg
Internet Explorer, chrome or Safari) and in
the address bar, type the router’s address:
192.168.100.1
lowercase.
Press OK.
Select WIFI.
Select Basic WIFI Network.
choose security type from (Security Types
Setup).
From (Authentication) Type select
(WPAPSK)
Select (TKIPAES ) from (Encryption).
Type new password in Pre-Shared Key.
R509M Router Settings Press Save Settings.
Raqi Router settings 21-28 Mega
Get out data Sim from the router.
Type the following URL in your browser :
192.168.1.1
Select settings> quick setup> Next.
Use the Authentication drop down list to
choose WPA-PSK, keep the defult settings
which are (802.11 Authentication: WPA2-
PSK) & (WPA Encryption: AES-TKIP)
Select APN from statics drop menu and type
web1 for postpaid sim and web2 for
prepaid.
Select auto in connection mode.
Press on next button, then finish.
Wait for 3 seconds then press continue.
Insert the Sim and go to
System>reboot>reboot
Wait about 60 seconds for the router to
Raqi Router settings 21-28 Mega reboot.
B593U Router Settings

Network Settings #
192.168.100.1
lowercase.
Press OK
Chose General settings.
Chose Internet settings.
Choose Network
choose Connection Mode (LTE Only
-WCDMA Only - GSM Only )
Press Submit
Secure Network #
192.168.100.1
lowercase.
Press OK
Press General settings.
Choose Network or LAN => WLAN => Setup
Wizard.
Type your desired password in ( Pre-Shared
Key ).
In TKIPAES choose WPA-PSK.
B593U Router Settings Press Submit.
WLTFQR-117GN Router Settings
Choose Network mode and password
settings #
following URL:192.168.1.1
lowercase.
Go to mobile network page and choose
network mode (auto)
Enable SSID Broadcast from WIFI page and
choose visible or hidden mode
Check Authentication WPA/WPA2-personal
mixed mode Encryption: TKIP-AES
WLTFQR-117GN Router Settings Change password from(Key pass phrase)
Router Settings
WiFi Password Settings
ZHONE Router Settings

ZHONE eLife Router Settings
Huawei HG8245
Huawei HG8245 router settings.
Huawei HG8245Q
Huawei HG8245Q router settings.
ZHONE 2426A V3.0.120

ZHONE 2426A V3.0.120 Router settings.
ZHONE 2426A V3.1.135

ZHONE 2426A V3.1.135 Router settings.
ZHONE 2726A1
Router Settings ZHONE 2726A1 Router settings.
ZHONE 2426A V3.1.135
steps: #
Log into (192.168.1.1) through browser the
username: user and the password: user
Select Wireless to change the SSID Name
with the network name you want then click
Apply/Save button.
Select Wireless Security to change the
WPA/WAPI passphrase with the password
you want (Minimum 8 digit) then click
ZHONE 2426A V3.1.135 Apply/Save button.
ZHONE 2726A1
steps: #
Log into the link (192.168.1.1) through
browser the username: user and the
password: user
Select WLAN then select Basic 2.4GHz (wl0)
then change the SSID Name with the
network name you want then click
Apply/Save button.
Select WLAN then Security (the 2nd choice)
then change the WPA/WAPI passphrase
with the password you want (Minimum 8
digit) then click Apply/Save button.
Select WLAN then select Basic 5GHz (wl1)
then change the SSID Name with the
network name you want then click
Apply/Save button.
Then Select WLAN then Security (the 6th
choice) then change the WPA/WAPI
passphrase with the password you want
(Minimum 8 digit) then click Apply/Save
ZHONE 2726A1 button.
Huawei HG8245
steps:
#
1. Log into the 192.168.100.1 through
browser, the username: telecomeadmin
and the password: admintelecom
2. Select WLAN then change the SSID Name

with the network name you want.
3. Change the WPA PreSharedKey with the

password you want (Minimum 8 digit) then
click Apply button.
4. To save the settings of the modem select

System Tool then select Configuration File
then click save configuration button.
Huawei HG8245
Huawei HG8245Q
steps: #
Log into 192.168.100.1 through browser,
the username: user and the password: user
Select Wireless then select 2.4G Basic
Configuration.
Change the SSID Name with the network
name you want and change the WPA
PreSharedKey with the password you want
(Minimum 8 digit) then click Apply button.
Select the 5G Basic Wireless Configuration.
Change the SSID Name with the network
name you want and change the WPA
PreSharedKey with the password you want
(Minimum 8 digit) then click Apply button.
Huawei HG8245Q
ZHONE Router Settings
Select configuration > wireless> security
Username is user and password user in
lowercase.
Chosse type of security (WPA2- psk).
Enter the desired password ( 8 Characters).
ZHONE Router Settings Press on Apply changes to save settings.
What is Mobily Fiber?

Mobily Fiber Internet #
Mobily Fiber is Fibre Optic Technology
offers super fast download & high-speed
Internet like never before. Now you can
stream videos instantly and play live online
video games - all these and much more at
new affordable prices.
Up to 500 Mbps download and 90 Mbps

upload.
Sufficient bandwidth to stream, play,
browse and download at the same time
with no interruption.
24/7 customer support to ensure customer
satisfaction
Very low latency, suitable for online gaming
and streaming.
Mobily Fiber is the best internet option for
What is Mobily Fiber? the home.
What is next? #
Book for Installation #
Step 1: Create your appointment
Flexibility to choose time to be contacted by
installation team
Within 24 hours, our installation team will
call you to book an appointment
Step 2: Before your appointment
One power outlet is needed to power the

server equipment
Any furniture blocking the power outlet
should be removed before the arrival of our
team, as our team is not allowed to move
any furniture
The installation process could take up to 3
hours and needs to be done in the presence
of someone 18 years of age or older.
Step 3: Installation day
You will receive a call from Mobily with the

estimated time of arrival
Prior to installation, our team will review
and confirm order selections
Our team will install your router and other
services in a location that is specified for all
your Mobily services
Step 4: Post installation
Once the installation process is completed,

you must sign-off the user acceptance form
Within 2 days of the installation, our
customer services will contact to fill out a
questionnaire over the phone, for your kind
evaluation of the installation process
Mobily Fiber Installation Schedule
Sending the Subscription command will
activate the chosen Data bundle and its
validity will be based on the activation date,
for both Postpaid and Prepaid customers.
If you consumed all your Data balance
before the end of the validity period and
would like to renew your subscription to the
bundle you were subscribed to, send the
corresponding SMS command to 1100.
Bundles can be renewed only when the
Data balance of the bundle reaches 500MB
or less.
Your bundle will be renewed automatically
upon expiry (except for 300GB and 600GB
Data Bundles).
Sending the Stop Auto-renewal command
will prevent the Data bundle from being
automatically renewed when it expires,
while being able to continue using the
remaining Data balance until consumed or
expired.
You can subscribe to multiple bundles at the
same time.
You can check your Data balance by sending
a blank SMS to 1411 for postpaid lines or
dialing *1411# for prepaid lines.
**Price does not include Value Added Tax
(VAT):
For Prepaid Voice & Data Subscriptions:

Bundles prices will be similar to the above
table since VAT is already deducted from
the balance upon recharge.
For Postpaid Voice subscriptions: An
additional 5% will be added to your
monthly bill.
Internet Addons
Sending the Subscription command will
activate the chosen Data bundle and its
validity will be based on the activation date,
for both Postpaid and Prepaid customers.
If you consumed all your Data balance
before the end of the validity period and
would like to renew your subscription to the
bundle you were subscribed to, send the
corresponding SMS command to 1100.
Bundles can be renewed only when the
Data balance of the bundle reaches 500MB
or less.
Your bundle will be renewed automatically
upon expiry (except for 300GB and 600GB
Data Bundles).
Sending the Stop Auto-renewal command
will prevent the Data bundle from being
automatically renewed when it expires,
while being able to continue using the
remaining Data balance until consumed or
expired.
same time.
You can check your Data balance by sending
a blank SMS to 1411 for postpaid lines or
dialing *1411# for prepaid lines.
**Price does not include Value Added Tax
(VAT):
For Prepaid Voice & Data Subscriptions:

Bundles prices will be similar to the above
table since VAT is already deducted from
the balance upon recharge.
For Postpaid Voice subscriptions: An
additional 5% will be added to your
Internet Addons monthly bill.
Bills & Payment

You can pay your bill using any of the
following convenient methods.
Mobily Outlet - Pay your bills at any of

Mobily Shops by using your bank cards with
the SPAN network.
Through your bank– Pay your bills using
SADAD service through your bank's ATM
machines or online banking.
Online – Login to your account on My
Mobily or Mobily App and pay your bill
using your credit card. If you don't have our
Bills & Payment App, download it now.
Neqaty
What is Neqaty?
Full details about Neqaty; Mobily’s Loyalty
program which rewards you with Neqaty
points that you can redeem for great
rewards!
How to Collect Neqaty Points?

You can collect Neqaty points when using
Mobily services or when making a purchase
at one of our trusted partners locations
across the Kingdom.
How to Redeem Neqaty Points?

You can redeem your points for up to SR
2,500 worth of rewards from either Mobily
Services or as a cash discount at our
partners' outlets.
Neqaty Partners
Neqaty View the detailed list for all of our partners.
You will collect one point for every SR 1 you
pay against your monthly bill.
Prepaid Customers
You will collect one point for every SR 1

spent from your available credit to make
calls and send SMS’s.
Neqaty Partners
You will collect points for the money you

pay for your purchases at Neqaty partners’
outlets.
Collected points will be valid for 18 Months.
Below is a list of Neqaty partners where you

can collect Neqaty points
Partner Earn
92.png Earn 1 Point per SAR 2 spent
165.jpg Click here
149.jpg Earn 1 Point per SAR 5 spent
162.png Earn 1 Point per SAR 42 spent
How to Collect Neqaty Points? 175.png Earn 1 Point per SAR 6 sp
Neqaty Partners
Electronics
Travel
Shopping
Health
Cars
Resturants
Neqaty Partners Banks
Banks
Al Ahli
Click here to know more about Al Ahli bank
offers.
Samba
Click here to know more about Samba bank
Banks offers.
Cars
Ziebart
Spoil your car with our Neqaty partner, click
here to know more.
ALWEFAQ
Care to rent a car? Find more about our
Cars partner.
Electronics
Eddy Electronics
Click here to know more about our partner
Eddy.
Tokyo Games
Click here to know more about Neqaty
entertainment partner.
Virgin Megastores
Click here to know more about the one-stop
Electronics shop for all your entertainment needs.
Health
Al Borg
partner, Alborg laboratories.
Hair and Skin

Click here to know more about the
Health specialized center of hair & skin.
Exit 14, Omar Bin Abdulaziz Rd. next to Al-
Sadhan – Men & Ladies
Riyadh
Central
Abu Bakir St. and Rafha St. intersection –

Ladies only
Jeddah
Western
Al-Khaldeyah - near the Civil Defence
Jeddah
Western
Al-Tahliyah Street, Al-Tahliyah Plaza – Ladies

Only
Jeddah
Western
Al-Tahliyah Street, Al-Tahliyah Plaza – Ladies

Only
Khubar
Eastern
King Fahad Rd and 26th St. intersection –

Men & Ladies
Hair and Skin
Resturants
AANI & DANI
Click here to know more about Neqaty's
Resturants partner AANI & DANI.
Shopping
Al Salman
Click here to know your chances of
collecting and redeeming points at Al
Salman.
Wojooh
offers from Wojooh.
Lomar
Lomar wants to re-define the thobe, click
here to know the offer.
Magrabi
Click here and get to know how to enjoy
your points at Magrabi.
On Time
partner.
Farm Super Stores

partner across 72 locations.
Nespresso
Find out more about our partner,
Shopping Nespresso.
Awal Branch Rd
Riyadh
Central
Dhahrat Al Badi'ah, Al Madinah Al

Munawwarah Rd
Riyadh
Central
As Suwaidi, As Suwaidi Rd
Riyadh
Central
Al Mansourah, Maan Bin Zaida St
Shaqra
Central
Shaqra, King Saud Road
Al Majmaah
Central
Al Majmaah, King Fahd Rd, King Fahd
Hawtah Sudayr
Central
Al Salman Al Aziziya, King Abdulaziz Rd

Localizer Mall, Tahliyah Street
Khobar
Eastern
Khobar - Corniche Near Meridien Hotel
Jeddah
Western
Rawdah Street - Al Rawdah
Jeddah
Western
King Abdulaziz Rd., Etoile Plaza
Jeddah
Western
Sultana Commercial Center, Tahlia
Madinah
Western
Hizam Street, Medina
Abha
Western
Lomar King A'Aziz road, Al Sauda opp to Shawayati

Wojooh Dahran
AL KHOBAR
Wojooh Rashid
AL KHOBAR
Wojooh Sheikh Avenue
DAMMAM
Wojooh Ibn Khaldoun
DAMMAM
Wojooh Shatea Mall
AL HASSA
Wojooh Othaim Al-Hassa
AL HASSA
Wojooh Hofouf Mall
AL HASSA
Wojooh Town Square
ALJUBAIL
Wojooh Jubail Mall
AL QATIF
Wojooh Wojooh City Mall Qatif

Al Miyah St.
Qassim
Central
Othman Bin Affan St.
Jeddah
Western
Bab Shareef, Al Balad Dist
Jeddah
Western
Bab Shareef, Albalad Dist
Jeddah
Western
Madinah Road, Hiraa st.
Dammam
Eastern
Aldhahran St.
Dhahran
Eastern
AlSannat Amwaj Mall - Dhahran

you spend you will collect one Neqaty point
which you can redeem later for up to SR
2,500 worth of great rewards from Mobily
services or as cash discounts at Neqaty
partners’ outlets. You can easily dial *1100#
to check your Neqaty balance. CLICK HERE
to see what rewards you can get with your
points.
Terms & Condition
Only reservations made through the

dedicated Mobily & Booking.com page will
be eligible to collect Neqaty points
Neqaty member will collect one point for
every SR 2 spent, the points will be added
after 40 days from checkout date
Neqaty members must provide their Mobily
numbers in the dedicated Mobily box at the
time of booking to collect Neqaty points in
the following format: 9665xxxxxxxx
Neqaty points collected will be added to the
Mobily number which the member entered.
The Mobily number can’t be changed
Neqaty member must enter his/her Mobily
number before finalising the booking. The
member will not collect points if his/her
number is not entered in the dedicated
Mobily box before finalizing the reservation
process or not in the right format
Neqaty points awarded for staying at the
accommodation will be based on net price
of the reservations excluding any taxes &
service charge fees
Neqaty points awarded will be added to the
entered Mobily number during the
reservation process and can’t be transferred
Booking.com to any other Mobily number.
the desired destinations.
As a Neqaty member, you can now collect &

redeem Neqaty points when you book your
ticker & plan your tip with GTC.
You will collect one Neqaty point for every

SR 20 you spend. You can collect & redeem
the point at the following branches:
City
Region
Address
Riyadh
Central
Olaya Thalatheen str., phone no. 011-

4611543
Jeddah
Western
Al-Hayat commercial center, Madinah Rd.,

phone no. 012-6143100
Khubar
Eastern
Gulf Center, Prince Turki bin Abdulaziz str.

(Corniche), phone no. 013-8952233
Global Travel Group

20,000 SAR 1,200
25,000* SAR 1,500
30,000* SAR 1,800
*Avilable only for Raqi customers.
Neqaty Partners #
Charity 88.png
Travel
225.png
Health & Lifestyle
241.png
Fashion 85.jpg
Confectioners & Bakery 242.png
Cosmetics & Lifestyle
156.png
Toys & Entertainment
64.jpg
Online*
244.png
Hyper Markets
75.jpg
Car Accessories 67.jpg
Restaurants 245.png
Medical & Pharmacy 69.jpg
Telecom & Electronics
246.png
*To redeem your points with SOUQ.com
please do it through My Mobily.
How to Redeem Neqaty Points?

For full details about Neqaty partners, CLICK
HERE.
What Can I Get with Neqaty Points? #
With Neqaty points, you can always get
what you deserve. From a wide range of
Mobily services such as Free Voice Minutes,
Data, Free Credit & Bill Discount, as well as
cash discounts at more than 1,200 Neqaty
partners’ outlets. With Neqaty, you can
always choose your suitable reward with
Neqaty!
CLICK HERE to check Neqaty rewards and to

check the full list of Neqaty partners where
points can be redeemed.
How to Redeem Neqaty Points? #

You can redeem your points for Mobily
services through one of the following
channels:
Mobily Services by dialing *1100#

Mobily App for Smartphones.
Calling Mobily Customer Care Center on
1100
To redeem your points for cash discount at
our partners' outlets, visit the nearest
outlet and inform the employee or the sales
representative that you are a Mobily
customer and you wish to redeem your
Neqaty points, they will be more than
happy to serve you.
CLICK HERE to check Neqaty rewards and to

check the full list of Neqaty partners where
What is Neqaty? your points can be redeemed.
News & Offers

Unlimited
A limited offer! Unlimited Internet for 225
News & Offers riyals!
Order Tracking
To track your order please enter your Order
ID in the box below and press the "Track"
button. This was given to you on your
receipt and in the confirmation email you
should have received.
Order ID
Found in your order confirmation email.
Billing email
Email you used during checkout.
Order Tracking TRACK
Postpaid Plans
Mobily Postpaid Packages
Know more about Mobily latest postpaid
packages
RAQI Package
Information related to Raqi Package
Old Packages
Postpaid Plans Archives of our old packages

205.jpg
Monthly Benefits Postpaid 50 Postpaid 100

Postpaid 200 Postpaid 300 Postpaid 600
Monthly Fees (SAR)* SAR 50 SAR 100 SAR
200 SAR 300 SAR 600
Minutes (All Networks) 300 Minutes 1000
Minutes 2500 Minutes 6000 Minutes
Unlimited
SMS (All Networks) 50 SMS 100 SMS 200
SMS 300 SMS 600 SMS
Internet (No FUP) 3 GB 10 GB 50 GB 100 GB
Unlimited
*Prices are not VAT inclusive
Migrating current customers to new

postpaid packages:
Existing Mobily customers can migrate to
their favorite postpaid package by sending
any of the below commands in an SMS to
1100:
Package SMS to 1100

Mobily Postpaid 600 7662
10,000
1,000
Local SMS
Off-Net SMS
1,000
200
5,000
500
10,000
1,000
Data 2 GB 5 GB unlimited
Free Add-on Whatsapp & Ranan Whatsapp,
blackbarry & Ranan Whatsapp, blackbarry
& Ranan
Wajid Classic: Wajid Classic which grants the
low tariff rates on calls inside and outside
Mobily network.
Usage Less SAR 99 More Than SAR 99

Monthly fees SAR 20 No fees
Off-Net Minutes SAR 0.35/minute SAR 0.25/
minute
Local Minutes SAR 0.25/minute SAR
0.15/minute
National SMS tariffs SAR 0.25/SMS SAR
0.10/SMS
Old Wajid Packages Data SAR 0.30/MB SAR 0.30/MB
Wajid Packages
New Wajid packages gives you a variety of
voice and data plans:
Wajid Basic Wajid 200 Wajid 300 Wajid 400

Monthly Fees (VAT Inclusive) SAR 21 SAR
210 SAR 315 SAR 420
On Net Minutes - Unlimited Unlimited
Unlimited
Off Net Minutes - 500 MIN 1000MIN
2000MIN
On/Off net SMS - 200 SMS 300 SMS 400
SMS
Data - 10 GB 20 GB Unlimited
After the consumption of your free benefits
and for Wajid 20, you will be charged as
below:
Service Charges
Minutes 0.25 SAR
Local SMS 0.25 SAR / SMS
International SMS 0.50 SAR / SMS
Data 0.30 SR / MB Free minutes on all the
local networks
Free minutes on all the local networks
New customers in Wajid 200 / 300 are
eligible to get a unique Bronze number.
New customers in Wajid 400 are eligible to
get a unique Silver or Bronze number.
special prices for international calls.
To subscribe send package name by SMS to
Wajid Packages 1100.
RAQI Package
RAQI, a package tailored for the elitest who
wants everything, and we mean everything!
Monthly Fees SAR 840 (Including VAT)

Local Minutes Unlimited
Off-Net Minutes 2000 Min
International Minutes 200 Min*
Local SMS Unlimited
Off-Net SMS 1000 SMS
International SMS 200 SMS
*Unused minutes will not carry over to the
next month.
More Features #
Special Number for new customers only.
Dedicated Customer Care.
Priority to serve you at all Mobily outlets.
Unlimited Internet with additional free SIMs
RAQI Package (Up to 3 SIMs)
feature on the same SIM, with Fallah plans
you will get free minutes, SMS and data .
You also have the option of using prepaid
recharge cards for out of bundle usage.
Fallah 35
Monthly Fees 36.75 SAR (VAT Inclusive)
On-net Minutes 200 Min
Off-net Minutes 20 Min*
Data 1GB
YouTube 1GB (Monthly)
*900, 9200 & 800 numbers and other such
services numbers are included.
**Youtube benefits are valid for 3 months
upon activation for new customers.
After the consumption of your free benefits,
you will be charged as below:
Fallah 35
On-net/ Off-net Minutes SAR 0.35/Min
On-net/ Off-net SMS SAR 0.35/SMS
International SMSs SAR 0.35/SMS
Data SAR 0.35/MB
Terms & Conditions:
Unused benefits will not carry over to the

next month.
Collect call service will be charged, and not
consumed from the monthly package
benefits.
In case you consumed your package
benefits you will have the option to
recharge your line in order to continue on
Pay as you Go rates for any call, SMS and
data .
To subscribe to Fallah 35 just send an SMS
with the activation code “M35” to 1100.
New Fallah Packages
Prepaid Plans
New Prepaid Packages
Know more about Mobily latest prepaid
packages
Hala 19 Package
Information related to Hala 19 Package
Hala International Package

Learn more about Hala International
Package
Hajj & Umrah Package

Learn more about Hajj & Umrah Package
Prepaid Addons
Addons are extra services that you can add
Prepaid Plans in addition to your Prepaid Package
1 GB SR 25 1 Month 1125 1125
Internet 2 GB SR 45 1 Month 1145 1145
Your Package's User Guide #
To know your Mobily number: Dial *222#
To recharge your Hajj & Umra package with
Mobily:
Call 1400 and follow the instructions to
recharge your line
Dial *1400*, then enter the Recharge Card
Number followed by #.
Example: *1400*5xxxxxxxxx#
To check your balance: Dial *1411#.
To renew your subscription or migrate to a
different package (from Hajj & Umra 50 to
Hajj & Umra 99) or (from Hajj & Umra 99 to
Hajj & Umra 50): Send the corresponding
code as listed in the below table to 1100 via
SMS.
Bundle Activation Code ( SMS command to
1100) Renewal Code
Hajj & Umra 50 Package 5050 5050
Hajj & Umra 99 Package 1899 1899
For more information, call Mobily's
customer service on 1100 or visit
mobily.com.sa
International Minutes' Bundles #
Stay connected to your loved ones and
family members across different countries
in the Arab and Islamic world with Mobily's
new international minutes' service included
in Mobily's Hajj & Umra packages, now
available at special prices (enjoy this service
with the Hajj & Umra 50 and Hajj & Umra
99 packages).
251.png
Hajj & Umrah Package

Hala International Package
Hala International package gives you %100
free bonus credit on every recharge! It`s
simply the most cost effective tariff plan
and not a promo in the market!
Setup Fees SAR 30

Initial Credit SAR 23.57
Minutes (cross-net/on-net) 35 Halala
International Minutes Starting from 0.55 SR
SMS (cross-net/on-net) and International 25
Halala
Data SAR 0.15/MB
You will get a 100% extra free bonus with
every recharge of 10 SAR or more. And you
can use this free bonus credit for:
International SMS
Data
Local calls and SMS
Recharge denomination Free Bonus Credit
Total Free Bonus Credit Validity
10 SAR 10 SAR 20 SAR 1 day
30 SAR 30 SAR 60 SAR 3 days
Terms and conditions:
Bonus minutes cannot be transferred.

Priority consumption will be on the free
bounce
Your free extra credit cannot be used for
subscriptions or credit transfers.
Note: Prices are subject to VAT (Value
Hala International Package Added Tax).
Hala 19 Package
Hala 19 gives you a low rate of 19 halala to
all of your calls and SMS inside and outside
Mobily network, a low rate of 15 halala for
your DATA usage, and a low rate for
international calls and SMS
Tariff Plan:
Setup Fees SAR 30

Initial Credit SAR 23.57
Minutes (cross-net/on-net) 19 halala
International Minutes Starting from 0.55 SR
SMS (cross-net/on-net) 19 halala
Data SAR 0.15/MB
Hala 19 package is available for new and
current customers.
Customers can migrate to hala 19 by
sending “19” to 1100.
Offcial retail price of Hala 19 will be SAR 30
and customer will have SAR 23.57 as initial
balance.
For more information please call 1100.
Prices shall be subject to value added tax.
Check out Hala 120 Addon, that you can
add on top of your Hala 19 Package for
Hala 19 Package unlimited social media apps browsing.
Choose the one that suits you best and
never worry about internet data or talk time
anymore! Mobily's new prepaid bundles
offer you local minutes for all national
networks, local internet balance, as well as
local Social Media balance for all your
favorite apps.
Subscribe to any of the following :
Services Bundle 30 Bundle 75 Bundle 150

Minutes to all local networks 100 500 1500
Local Internet 1 GB 5 GB 10 GB
Social Media 1 GB 5 GB Unlimited
Included Apps 200.png 201.png 202.png
Bundle Fees SAR 30 SAR 75 SAR 150
Validity 4 Weeks 4 Weeks 4 Weeks
Subscription code to 1100 30 75 150
Get Mobily SIM now and subscribe to any of
the new prepaid bundles!
Terms & Conditions :
Available for Mobily SIM and Prepaid

packages only
Postpaid customers cannot benefit from
these bundles
You can inquire about the remaining
benefits balance by sending 4 to 1411 over
SMS
All bundles are automatically renewed
every 4 weeks and you can cancel auto
renewal anytime after subscription
Base package tariff rates apply after the full
consumption of these bundles benefits
VAT is applied on balance recharge and not
the subscription fees of these bundles
New Prepaid Packages
Choose the one that suits you best and
never worry about internet data or talk time
anymore! Mobily's new prepaid bundles
offer you local minutes for all national
networks, local internet balance, as well as
local Social Media balance for all your
favorite apps.
Subscribe to any of the following :
Services Bundle 30 Bundle 75 Bundle 150

Minutes to all local networks 100 500 1500
Local Internet 1 GB 5 GB 10 GB
Social Media 1 GB 5 GB Unlimited
Included Apps 200.png 201.png 202.png
Bundle Fees SAR 30 SAR 75 SAR 150
Validity 4 Weeks 4 Weeks 4 Weeks
Subscription code to 1100 30 75 150
Get Mobily SIM now and subscribe to any of
the new prepaid bundles!
Available for Mobily SIM and Prepaid

packages only
Postpaid customers cannot benefit from
these bundles
You can inquire about the remaining
benefits balance by sending 4 to 1411 over
SMS
All bundles are automatically renewed
every 4 weeks and you can cancel auto
renewal anytime after subscription
Base package tariff rates apply after the full
consumption of these bundles benefits
VAT is applied on balance recharge and not
the subscription fees of these bundles
Prepaid Addons
Hala Monthly Addons
New Monthly Hala entitles you to free
usage of social media apps when you
subscribe to Bundle 120 or Bundle 65. In
addition to free DATA, get plenty of minutes
and DATA as follows:
Package Hala 65 Hala 120

Social Media Apps
82.png
Up to 5GB Unlimited
Minutes (Mobily Network) 650 minutes
1200 minutes
Data 2GB 6GB
Validity 30 Days 30 Days
Subscription Command Send 65 to 1100
Send 120 to 1100
Unsubscribe Command Send 065 to 1100
Send 0120 to 1100
Terms & Conditions
Offer available to new customers and

existing customers who renew their bundle
subscription.
The free minutes are only inside Mobily
network.
After consuming the free 5GB of social
media apps, the 2GB offered with Hala 65
will be consumed.
Hala Monthly Addons
Unlimited Calls
Prepaid Packages Customer can get
unlimited calls within Mobily network by
subscribing to one of the below bundles:
Daily Bundle Weekly Bundle Monthly

Bundle
Subscription Fees SAR 2 SAR 7 SAR 25
Subscription Codes (1100) 9901 9907 9930
Un-Sub Codes 9902 9908 9931
Validity 1 Day 7 Days 30 Days
Unlimited Calls
World Service Addon
You cans add World service for any prepaid
package, and you will get the below
benefits:
Monthly Fees SAR 19.99

International Calls* 36 minutes
Free Minutes* * 300 minutes
International SMS 30
Subscription Code 9999 to 1100
Unsubscribe Code Send "dworld" to 1100
Terms & Conditions
International calls may vary according to the

destination tariff.
Free minutes for calls can be used between
subscribers of the same services.
All the above benefits are valid for one
month.
World Service Addon
Recharge & Vouchers

You can use any of the following convenient
methods to recharge your line.
Online - Using your credit card via My

Mobily website or App (for Android and iOS
devices)
83.png 84.png
SADAD– Pay your bills using SADAD service

through your bank's ATM machines or
online banking.
Recharge voucher: You can buy a recharge

voucher at various shops and markets
across KSA, and redeem it using one of
these ways:
Call 1400 (or 0560101100) for other

operators and follow the instructions.
Enter *1400* Voucher Number# and press
dial.
Mobily App
Mobily Stores - Head into your nearest
Mobily store and instantly recharge your
service.
Recharge & Vouchers
Services
International Minutes Bundle
Call at the Lowest Rates with Mobily's New
International Minutes Bundles !
What is Ranan Service?

Learn more about Mobily Ring Back Tones
Service (Ranan)
What is Rahati Service?

Learn more about Mobily Do Not Disturb
Service (Rahati)
Outside Mobily Network Notifications

Receive an indicator that the number you
are dialing is not on Mobily Network
Mobily Payment on Google Play Store

service.
Advertising SMS
Control unwanted promotional text
messages
Emergency Credit
Extra Credit Service
Services
SAR 1 in addition to the provided credit
amount (SAR 5) or the data bundle price
(SAR 10) will be deducted upon next
recharge.
Extra Credit of 5 SAR Call *405#
300MB data bundle for 10 SAR valid for 1
week Call *403#
To manage emergency credit service Dial
*400#
Activate Max Auto Refill (up to 30 SAR) Call
*401#
Activate Auto Refill (5 SAR) Call *402#
To get the Max Emergency Credit amount
up to your eligibility Call *430#
Terms & Conditions
The service is available for active prepaid

subscribers only.
The extra credit can be used for calls, SMS
and data, but is not transferable.
Or, you can get 300MB data bundle to
continue surfing the internet until you
recharge your account.
You can use this service after 6 months from
making the first phone call after issuing the
line.
Available credit is equal or less than SAR 3.
You must recharge your mobile credit with
at least SAR 150 during the past 6 months.
The line should be active, not under grace
period 1 or 2 (outgoing barred)
You can get multiple credit advances (SAR 5
for each) up to your credit limit if the
outstanding amounts of previous advances
and fees are settled.
Emergency Credit Prices shall be subject to value added tax.
Outside Mobily Network Notifications

Local Off-Net Call Notification service will
notify you when you are calling a number
outside Mobily's network, by hearing a
special tone as you dial the number.
Service is free of charge.

Service is available for Mobily Postpaid &
Prepaid customers.
Outside Mobily Network Notifications To Enable: Send 543 to 1100 or Dial *543#
Mobily Android customers (pre-paid and
post-paid) can purchase apps on Google
Play store and charge the transaction
directly to their monthly postpaid bill or
deduct it from their prepaid balance.
How can I pay on Google Play through

Mobily ?
Log in to Google Play store.

Choose a paid App.
Choose the mobily payment method.
Your registered information will appear.
Accept the Terms and Conditions.
You’ll receive verification PIN to finalize the
payment.
The purchase will complete and the
transaction will be charged directly to your
monthly postpaid bill or deducted from
your prepaid balance.
You’ll receive a confirmation message of
success or an error message if your balance
is not sufficient.
250.png
Operator: All Networks
Minutes Validity Price (SAR) Subscribe
(1100)
Disable Auto Renew
Subscription USSD Code Auto renewal
disabling USSD
20 24 Hours
5 62621 Not Applicable
*6201# Not Applicable
70 7 Days 15 62622 6212 *6202# *6212#
200 30 Days 40 62623 6213 *6203# *6213#
Terms & Conditions
Bundles are valid for international calls to

the countries and networks listed in the
above table.
Bundles are available for all Mobily postpaid
and prepaid subscribers.
Upon the full consumption or expiry of the
International Minutes Bundle, the calls will
be charged based on your package's
international tariffs.
Weekly and monthly bundles are
automatically renewed; you can still cancel
auto renewal at any time following your
subscription.
VAT:
For postpaid, VAT will be applied on the

bundles' subscription fees.
For prepaid, VAT is already applied on
recharge amounts so no VAT will apply on
the bundle's subscription/ renewal.
International Minutes Bundle
Set the service Screening Mode to one of
the following options:
Accept All Mode: All calls will be received
normally.
Reject Al Mode: All calls will be rejected
(regardless of the black or white list).
Blacklist Mode: Blacklisted callers are the
only ones to be blocked.
White-list Mode: White-listed callers are the
only ones to be allowed
You can set a general blocking tone for all
blocked callers or a special blocking tone
per blocked caller.
Ability to set a predefined schedule to use
the service
Ability to set whether to receive blocked
calls notification through SMS for the
blocked calls or no>
Set the desired blocking tone to be
delivered to the blocked callers from the
following options:
Busy tone: The caller will hear the normal
busy tone as if you are busy.
Ringing tone: The caller will hear the
normal ringing tone as if you are not
answering.
Switched-Off tone: The caller will hear the
normal tone of switched off or out of reach,
as if your mobile is closed or you are out of
coverage area.
Wrong number tone: The caller will hear a
message stating that this is not a working
number, as if he had called a wrong
number.
Special blocking message tone: The caller
will hear a message stating that you had
blocked him and he cannot call you upon
What is Rahati Service? your request.
Through the service you will be able to
show FLASH SMS to your callers’ phone
screens while calling you during the ringing
stage. You can set your own message to be
displayed to anyone who calls you or you
can choose a special message that will only
pop up to the numbers of your choice.
Subscription price is 5 SAR monthly.
Command To 655556
Subscribe SUB
Unsubscribe USUB
To know current signature Q
Help H
Ranan Profile Tones #
Ranan profile tone is a service that is
exclusive for Ranan subscribers, where you
can notify your callers with your status and
updates by choosing different pre-recorded
tones like; (busy, Travelling, driving, in a
meeting …ETC) .
Command To 1404
Subscribe P
Unsubscribe Dpt
Assigning personal Profile Tone
S followed by profile tone letter
Profile tones letters: Meeting (m), Travelling

(t), Work (w), Vacation (va), Praying (p),
Driving (d), Family Time (f), Sleeping (s),
Busy (b), Out (o).
* For more please download Ranan app

Ranan profile tone is 5 SAR per month, it
provides the user to choose between 30
different personal tones and assigning them
What is Ranan Service? anytime they please for a full month.
Shop Shop
Smartphones
iPhone 8
Information about iPhone 8
iPhone X
Information about iPhone X
IPhone Service & Repair Center

We are pleased to serve you as we are an
Apple service authorized center.
Samsung Galaxy Note9

Information about Samsung Galaxy Note9
iPhone Xs
Information about the new iPhone Xs
iPhone XR
Smartphones Information the new iPhone XR
Apple. Our service centers are located in
the outlets below:
Main Service Centers:

City Outlet
Riyadh https://goo.gl/maps/PXUZZiU9c4K2
Jeddah https://goo.gl/maps/B2TXqPyqz7t
Khobar https://goo.gl/maps/K8qSvQKcBQF2
IPhone Receiving Locations:
Region City Outlet Location

Central Region Riyadh Main Outlet
https://goo.gl/maps/PXUZZiU9c4K2
Central Region Qassim Main Outlet
https://goo.gl/maps/NBSLfddVaWJ2
Western Region Jeddah Main Outlet
https://goo.gl/maps/B2TXqPyqz7t
Western Region Makkah Aziziah Outlet
https://goo.gl/maps/uX5xs7eKbQx
Western Region Makkah Aldhiafa Outlet
https://goo.gl/maps/ZmuKPrGSdNL2
Western Region Makkah Jabal Omar Outlet
https://goo.gl/maps/9eHkx1FRjcE2
Western Region Taif Main Outlet
https://goo.gl/maps/HVkBYsptb9L2
Western Region Madinah Sultana Outlet
https://goo.gl/maps/1GuDiVppjc52
Northern Region Tabuk Main Outlet
https://goo.gl/maps/3JweKs9v4W22
Southern Region Abha Main Outlet
https://goo.gl/maps/B2LECURehu12
Southern Region Khamis Mushayt Main
Outlet https://goo.gl/maps/Er1XBtjrZi42
Eastern Region Khobar Main Outlet
https://goo.gl/maps/K8qSvQKcBQF2
Eastern Region Hafouf Main Outlet
IPhone Service & Repair Center https://goo.gl/maps/P9ZizpRJQ9M2
Internet Roaming Addons
You are able to use your Internet Service
outside the country with Connect Roaming
Addons. Choose one of our Internet
Roaming Addons as per your needs:
Package Price SMS to 1100

2 GB Valid for 3 Days SAR 99 Trip1
Unlimited Valid for 30 Days SAR 349 Trip4
Check out our supported countries &
operators for these Addons.
Other Information #
You will receive the full roaming package
benefits with the full validity on the day of
your subscription for postpaid and prepaid
lines. You must receive an SMS confirmation
message of your subscription request to
confirm readiness.
You have to enable Roaming Service on
your line beforehand, to be able to use the
above packages.
You can subscribe by sending the SMS
command mentioned above to 1100, or by
using our self-service channels through
Mobily Website, or by using our Mobily App
for iOS/Android.
Tejwali Roaming Service
You can receive calls while abroad starting
from only 75 Halalas per minute.
Receiving Calls While Roaming (Saudi
Student Offer)
We have 100 countries and almost 300

operators covered in this special offer.
Bundle Price SAR 30 Month

Bundle Volume Unlimited Free receiving call
Subscribe Send RSTU to 1100
Unsubscribe Send UNRSTU to 1100
Receiving Calls while Roaming (Holiday's
offers)
The Mobily Holidays offers are available

during summer season and holidays. For
more information about these offers please
see the below table
How to subscribe to Mobily Holiday's offer!
By sending one of the below subscription

commands to 1100
Subscription Commands Price Bundle

Volume
MTC1D SAR 2/ Day Unlimited Free
Receiving calls
MTC1W SAR 8/ Week Unlimited Free
Receiving calls
MTC1M SAR 30/ Month Unlimited Free
Receiving calls
Note: These offers are limited to postpaid.
Tejwali Roaming Service For more information, please call *150#.
Voice and SMS Bundles
Voice and SMS Roaming Bundle offers 3
categories of offers to the postpaid and
prepaid customer who roams abroad.
GCC 25 Bundle GCC 50 Bundle

Global Bundle
Fees SAR 25 SAR 50 SAR 50

Validity Month Month Month
Outgoing Calls 15 Min 35 Min 25 Min
Incoming Calls 15 Min 35 Min 25 Min
SMSs 15 SMS 35 SMS 25 SMS
Subscribe GCC25 to 1100 GCC50 to 1100
Global50 to 1100
Terms and conditions:
Global (Rest of the world) Bundle can also

be used in GCC countries that are covered
in coverage list.
Bundle can’t be unsubscribed.
In case of wrong or false subscription,
subscription fee will not get refunded.
Customer will be notified via SMS once
bundle’s validity if over.
After expiry, customer will be start charging
on standard roaming rates and there will be
no blocking of voice and SMS services for
24 hours.
Available
UNITED KINGDOM
EVERYTHING EVERYWHERE LTD.
Available
Available
UNITED KINGDOM
VODAFONE
Available
Available
UNITED STATES OF AMERICA
AT&T
Available
Available
UNITED STATES OF AMERICA T Mobile

Available Available
YEMEN
MTN
Available
Available
Supported Countries & Operators (Internet)
Traveling Abroad?
View available data roaming addons and
how to subscribe to them.
Supported Countries / Operators (Internet)

Last Update: 30 December 2018

Roaming Voice and SMS Bundles
Tejwali Roaming Service

Receive calls for the best rates while
Traveling Abroad? roaming
Knowledge Base
Postpaid Plans
Prepaid Plans
Internet Addons
Neqaty
Traveling Abroad?
Bills & Payment
Recharge & Vouchers
Balance & Benefits
Services
FAQs
Knowledge Base Smartphones
Knowledge Base
4G Data SIMs
Internet Addons
Data Vouchers
Router Settings
News & Offers
Knowledge Base Data Devices
Knowledge Base
Mobily Fiber Plans
Information
Knowledge Base Router Settings
50% Discount Offer

New eLife postpaid customers can get up to
50% discount on eLife Connect packages for
12 consecutive months:
Offer Discounted Monthly Fees

25 MB 15% Discount SAR 254.15
50% Discount Offer
Olaya, Makkah Al Mukarramah Branch Rd
Riyadh
Diriyah, King Khalid Branch Rd
Riyadh
Al Nahdah, Umar Ibn Al Khatab Rd
Buraydah
Uthman Ibn Affan Rd
Buraydah
Al Fakhriyyah, Zamil Abdullah Al Suleim
Unayzah
Al Muntazah, Al Amir Muhammad Ibn

Abdul Rahman Rd
Al Kharj
Al Aziziyah, Mohammad Rashid Rida
Riyadh
Ar Rass, Al Juraif St
Ar Rass
As Suwaidi, Aishah Bint Abi Bakr
Riyadh
AANI & DANI

account and for every 10,000 LAK points
you transfer; you will get 1,000 Neqaty
points. You can always dial *1100# to check
your Neqaty balance.
Convert your LAK points to Neqaty and
redeem them for free call credit, paying
your monthly bill or free local or
international SMS’s. You can also redeem
your Neqaty points for cash discount at
more than 1,200 outlets of our partners
who offer thousands of products & items
such as electronics, fashion, grocery, travel
& transportation services, entertainment
and a lot more. CLICK HERE to find out
more about Neqaty and its partners. To
view Neqaty Rewards, please CLICK HERE.
How can I convert my LAK points to Neqaty?

#
You can easily convert your LAK points to
Neqaty by following the below easy steps
(You must have 10,000 LAK points or more):
Go to www.lakrewards.com and log-in using

your LAK program user name & password.
Choose “Points Transfer” from the
redemption options.
From the “Partner List” select “Neqaty”.
Enter the amount of LAK points you want to
transfer and then enter your Mobily
number in the following format
009665xxxxxxx
Complete the remaining required details
and click “Submit”.
You will receive an SMS from Neqaty
confirming the transfer transaction.
Al Ahli
District, in front of Tahweel AlRajhi, 2nd
floor
Western Jeddah Al-Thaghir District, Al Bilad
Bank building, 1st floor
Western Taif Shehar St., Taif Mall
Western Madinah Al-Madina Rd., Abu Ouf
Plaza Building, 1st floor
Western Makkah Al-Hijra Rd., International
Medical Clinics center, 2nd floor
Western Makkah Al Shawqiya, The Main St.,
after the traffic signal of Albaik restaurant,
Halawani Raouche building
Western Yanbu Yanbu Al Balad, Al Arbeen
St., (Ali Ibn Abi Talib) in front of Jarir
Bookstore
Eastern Dammam First St., Al-Tubaishi
District, Al-Hussaini Commercial Tower, 2nd
floor
Eastern Khubar King Abdulaziz St., Al-
Khuzaim Center, 2nd floor
Eastern Al-Ahsa'a Dahran St., Al-Jabir
Center, next to Riyadh Bank, 2nd floor
Eastern Jubail King Faisal St., next to Riyadh
Bank, 2nd floor
Northern Tabouk Prince Sultan St., Al-Olaya
District, Al-Harthi Building, 1st floor
Southern Jazan Jazan Development
Company building, 3rd floor
Southern Abha Ring Rd., Next to Jawazat,
AlRajhi Building, 2nd floor
Southern Khamis Mushait Atoud District,
next to Al-Khamis Medical Center, 2nd floor
Southern Al-Baha King Abdulaziz St., Al-
Thufair District
Southern Najran King abdulaziz Rd., next to
Al-Thafir Hospital, Abha Al-Qossour
building, 2nd floor
Al Borg
Subya
Southern
Al Asha roundabout, Forn of Al Rajhi Bank
Abu Areesh
Southern
Front of Al Qassim Pastry, before Al Taufiq

Clinics
Bish
Southern
King Abdulaziz Rd. before Sanaiya signal
Najran
Southern
Main Rd. Front of Shawaya Al Deira, beside

Jama Petrol Station
Baljorashi
Southern
At Airport Garden
Bisha
Southern
ALWEFAQ
Data Devices
You can purchase 4G devices that are
compatible with Mobily 4G network and
enjoy high-speed internet.
Device Type
Price
4G USB Dongle
SR 75
4G Mini WiFi
SR 275
4G Router
SR 120
For further details, kindly call 1100 or

0560101100 from any network or visit the
nearest Mobily outlet.
Data Devices
Khubar
Eastern
King Fahad Str.
Jubail
Eastern
King Fahad El Gharby St. King Abdulla Road
Al- Ahsaa
Eastern
Ayn Najim St. Al Salam district
Hafr Al Batin
Eastern
King Abdulla St. Faisalia district, beside

Tamimi Cars
Khamis Mushait
Southern
Abha Road
Al Baha
Southern
King Abdulaziz Rd. beside Al Khadrawi Cars
Eddy Electronics
2017 to 13th June 2017 AND your service is
already activated, then you are eligible for
this offer and your promotion will be
extended to 20 months instead of 7
months.
How can I receive the promotion extension?
Your offer will be extended automatically,

only make sure to pay any due fees on your
account before the end of this month.
I didn't pay the last bill issued on my

account, and my account is currently
suspended, can i benefit from the extension
of the promo?
Yes sure. In the case that the service now

temporarily disconnected because of non-
payment, you can pay your last due Bill and
your account will be activated
automatically, knowing that the discount
period will be 20 months from the date of
your service activation.
Will this promotion affect my original

commitment period ?
This offer will not affect the contracted

commitment period which is (12 months
from the date of service activation).
Can I change my Internet speed during the

promotion period ?
You will lose your eligibility for this offer if

you change your Internet speed during the
eLife Special Offer promotion.
You can know more information about
earning points by clicking here.
9- How to redeem Neqaty points?
You can redeem your points through Mobily

App & My Mobily or by dialing *1100#
Through Neqaty partners: You may redeem
your points and use them to pay for your
purchases by simply presenting your mobile
to the cashier upon paying for your
purchases. Your points balance will be
converted and the amount equivalent will
be deducted from your total bill. You can
check Neqaty partners from this page.
10- What is Ranan Service?
Ranan is a service that allows you to

personalize the tone that is played to your
callers by activating the service and
purchasing songs.
To know more about Ranan please click

here.
11- How do I deactivate Ranan service?
Send “D Ranan” to 1404, to know how to

manage Ranan service click here
12- Why is my balance being deducted?
Top reason for deduction calls is

automatically emergency credit, please call
FAQs our customer service 1100 for support.
Southern Region
AlBaha
King Fahad Road
Southern Region
Balhurashi
Baljurashi City , Almostashfa St
Southern Region
Jazan
Abu Areesh City , Pr Sultan Rd
Southern Region
Jazan
King Faisal Road
Southern Region
Najran
Al-Fahad Dist
Northern Region
Arar
Valley Mall
Farm Super Stores

iPhone 8 iPhone 8
iPhone X iPhone X
iPhone XR iPhone XR
iPhone Xs iPhone Xs
Makkah
Western
DIAFA SHOPPING CENTER - AL-HOGON
STREET – MAKKA
Makkah
Western
Makkah - Abraj Elbeet - Zamzam tower - In

Front Of King AbdElaziz Door
Makkah
Western
Makkah Mall
Taif
Western
TAIEF - ABU BAKER STREET - RAYAN

COMMERICAL CENTER – SHOBRA
Taif
Western
ALTAIF - SHEHAR STREET
Yanbou
Western
Magrabi YANBOUH ELBAHAR - ALAAM STREET

Gossaibi Village, Prince Turki Street
Khobar
Eastern
Mall of Dhahran, Gate 5, Doha Al Janubiyah
Dhahran
Eastern
Mall of Dhahran, Gate 11, Doha Al

Janubiyah
Dhahran
Eastern
Galleria Mall, Gate 2, Al Khamis Road,

Fanateer
Jubail
Eastern
Jubail Mall, Gate 2, Floor 2
Jubail
Eastern
Al Ahsa Mall, King Abdullah Road, An

Nayfiayah, Hofuf
Al Ahsa
Nespresso Eastern
Madina
Western
Alnoor Mall
Madina
Western
Aliat Al Madina
Yanbu
Western
Yanbu Mall
Taif
Western
Obeikan Mall
Hail
Central
Garden Mall
Buraidah
Central
Nakheel Mall
On Time
Mobily customers.
Double Dipping: when using the card to pay
at Neqaty Select Partners, the card holder
will collect points from Samba as well as
from the partner. CLICK HERE to check
Neqaty Select Partners.
Collect more points as you shop: For every
SR 6 spent on shopping; the card will give
one Neqaty point.
0% Taqseet programme: shop now with
participating stores & pay back in 6 to 12
monthly instalments, at zero interest rate.
CLICK HERE to check participating
merchants.
Supplementary cards: Get up to 4 cards for
your family members.
Travel the World: The card is accepted
everywhere!
Special Deals: benefit from Samba Bonanza
programme, where you will enjoy a whole
lot of exclusive deals and privileges at the
finest outlets in the Kingdom and abroad.
Comfort during travel: Access to airport
lounges in the region.
For full details about the card, eligibility,
benefits & how to apply, please CLICK HERE.
Promo Terms & Conditions: #

Promo starts on the 17th of Dec 2017 &
ends on 16th of Feb 2018.
Card holders must spend more than SR
10,000 on retail or online shopping, Sadad
payments are not included.
3,500 bonus points will be added within 30
days after the promo period.
An SMS confirmation will be sent from
Neqaty to confirm adding the bonus points.
Samba
Body
16.19 x 76.4 x 8.8

Weight
201 g
Color
Black and Purple
Prices: #
Samsung Note 9
Capacity
Color
Price
128GB
Black/ Purple
3549 SAR
512GB
Black/ Purple
4499 SAR
*VAT is applied on all prices
Samsung Galaxy Note9

Jeddah
Western
Andalos Mall - Gate 5 1st floor
Jeddah
Western
Mandarin Center Hera Street
Khubar
Eastern
Rashed Mall 2nd floor
Makkah
Western
Hilton Hotel Building - 2nd floor
Jubail
Eastern
Near Fanateer Mall
Madina
Western
Al Noor Mall – 1st floor
Tokyo Games
Offer details:
Package
Duration
Setup fee*
Monthly fees*
Monthly fee with Promo*
Unlimited
1 Month
SAR 50
SAR 325
SAR 225
Customers can get the promotion by visiting

the nearest Mobily outlet
Note:
The customer can enjoy this offer for the

first three months.
The original price of 325 SAR/month will
apply starting from the fourth month of
subscription.
*The price above does not include VAT.
Additional 5% of the package price will be
charged for VAT.
Unlimited
Jeddah
Western
Andalos Mall - Gate 5 1st floor
Jeddah
Western
Mandarin Center Hera Street
Khubar
Eastern
Rashed Mall 2nd floor
Makkah
Western
Hilton Hotel Building - 2nd floor
Jubail
Eastern
Near Fanateer Mall
Madina
Western
Al Noor Mall – 1st floor
Virgin Megastores
Jeddah
Western
Prince Mutaib bin Abdulaziz Road
Jeddah
Western
Hera Road, Petromin Gas Station
Dammam
Eastern
Dammam - Khobar Highway, Old Airport

Road, Raka District - near to National Guard
Hospital.
Dammam
Eastern
Othman Bin Affan Road, Al Rayan District –

in front of King Fahad Specialist Hospital.
Dammam
Eastern
Al Quds Street
Ahsa’a
Eastern
Ziebart Dhahran Road, Al Mubarraz.

Mobily Fiber
Tips on how to speed up the resolution of

your issue
Try to look in the product knowledgebase.
While it’s short and simple, most common
requests are covered there.
Use the forum search function as you could
find your answer in other tickets.
If you are reporting a line or account issue;
always provide related account number in
the private field or mark your whole ticket
as a private ticket.
If your request is connected with some
visible errors (mobily app errors), a
screenshot will help us a lot.
Always subscribe to follow your ticket in
order to be aware on your ticket updates.
Support Scope
Support covers all of Mobily Products &
Services.
Support Schedule
Response times can take up to 6 hours;
depends on the ticket nature and
complexity.
Support Team checks all new messages
24/7.
Creating Support Ticket
Please choose your issue category (Mobile
Line, Data SIM or Home Fiber), and then
Create New Ticket. If you face problems
while creating a ticket, please contact us
using this form (contact us form is limited to
issues preventing you from creating a
support ticket).
Choose the Product which you need
support on:
Information
What is Mobily Fiber?
Learn more about Mobily's top speed Fiber
Connection
Mobily Fiber Installation Schedule

Learn more about Mobily Fiber service and
Information installation processes.
Mobily Fiber Plans
Mobily Fiber Postpaid
Lean more about Mobily Fiber Postpaid
plans
Mobily Fiber Prepaid

Lean more about Mobily Fiber Prepaid
Mobily Fiber Plans plans
Travel
Booking.com
Click here to know more about the
Booking.com.
AlSannat
Click here to find all your needs of travel
accessories.
Global Travel Group

Click here to know more about how to
collect and redeem your points at GTC.
Travel
Old Packages
New Fallah Packages
Control and Manage Your Package with
New Fallah packages from Mobily
Wajid Packages
Discover the new packages from Wajid
Old Wajid Packages

Old Packages Information about the old wajid package
Protection: All-glass and stainless steel
design, water (Water resistant to a depth of
2 meters for up to 30 minutes) and dust
resistant
Back Camera: 12MP dual cameras
Front Camera : 7MP TrueDepth
Sensors: Face ID for secure authentication
and Apple Pay
CPU : A12 Bionic chip with next-generation
Neural Engine
Charging Method: Wireless charging
(works with Qi chargers)
Colors: Gold, Space Gray, Silver
Dimensions: 5.65 x 2.79 x 0.30 in
Weight: 177 g
Other Features: No Home Button
IPhone Xs Max features:
Display: 6.5 Super Retina HD display with

HDR and True Tone
2 meters for up to 30 minutes) and dust
resistant
Front Camera: 7MP TrueDepth
Sensors : Face ID for secure authentication
and Apple Pay
CPU : A12 Bionic chip with next-generation
Neural Engine
Colors: Gold, Space Gray, Silver
Weight: 208g
iPhone XS Other Features: No Home Button
4,899.00 SAR – 6,349.00 SAR
Note: The product can only be shipped to
the chosen city.
*Displayed prices are inclusive of VAT (5%)
Size
64 GB
256 GB
512 GB
Color
Deliver to City
Riyadh
Jeddah
Dammam
Other
Quantity
1
ADD TO CART
SKU: iPhn11-pro-max Category:
Smartphones
DESCRIPTION
iPhone 11 Pro Max

3,049.00 SAR – 3,749.00 SAR

the chosen city.
Size
64 GB
128 GB
256 GB
Color
Deliver to City
Riyadh
Jeddah
Dammam
Other
Quantity
1
ADD TO CART
SKU: iPhn11 Category: Smartphones
DESCRIPTION
iPhone 11
4,449.00 SAR – 5,899.01 SAR

the chosen city.
Size
64 GB
256 GB
512 GB
Color
Deliver to City
Riyadh
Jeddah
Dammam
Other
Quantity
1
ADD TO CART
iPhone 11 Pro SKU: iPhn11-pro Category: Smartphones
the chosen city.
Color
Size
64 GB
128 GB
256 GB
Deliver to City
Riyadh
Jeddah
Dammam
Other
Quantity
1
ADD TO CART
SKU: iPhnXR_ Category: Smartphones
DESCRIPTION
Features:
Display: 6.1 Liquid Retina HD display with

True Tone
1 meter for up to 30 minutes) and dust
resistant
Front Camera: 7MP TrueDepth
Sensors: Face ID for secure authentication
and Apple Pay
CPU: A12 Bionic chip with next-generation
Neural Engine
Colors: Red, Coral, Yellow, White, Black,
Blue
Weight: 194 g
iPhone XR Other Features: No Home Button
2,999.00 SAR – 3,999.00 SAR
Color
Size
128 GB
512 GB
1 TB
Deliver to City
Riyadh
Jeddah
Dammam
Other
Quantity
1
ADD TO CART
SKU: Samsung_S_10_Plus Category:
Smartphones
DESCRIPTION
Features
OS Android 9.0 (Pie)
RAM 128/512 GB, 8 GB RAM1 TB, 12 GB
RAM
Screen 6.4 inch
Camera Front Camera: 10MP+8MPRear
Camera: Triple 16MP+12MP+12MP
Battery 4100mAh
Body 157.6 x 74.1 x 7.8 mm
Weight 175 g / 198 g (ceramic) (6.17 oz)
Available colors for 128 GB are: White, Black
and Green
Available colors for 512 GB are: Ceramic
White, Ceramic Black
Available colors for 1 TB GB are: Ceramic
Samsung S10+ White
2,499.00 SAR

the chosen city.
Color
Deliver to City
Riyadh
Jeddah
Dammam
Other
Quantity
1
ADD TO CART
SKU: Samsung_S_10 Category:
Smartphones
DESCRIPTION
Device Name Samsung S10
Features
RAM 128GB, 8 GB RAM
Screen 6.1 inch
Camera Front Camera: 10MP
Rear Camera: Triple 16MP+12MP+12MP
Battery 3400mAh
Body 149.9 x 70.4 x 7.8 mm
Samsung S10 Weight 157 g
Other
In stock
Quantity
1
ADD TO CART
SKU:
Airpod2_with_wireless_charging_case_RUH
Category: Accessories
DESCRIPTION
AirPods with Wireless Charging Case:
AirPods — complete with Wireless Charging

Case — deliver the wireless headphone
experience, reimagined. ready to use with
your iPhone, Apple Watch, iPad, or Mac.
Powered by the all-new Apple H1
headphone chip.
Automatically on, automatically connected.
Case can be charged either wirelessly using
a Qi-compatible charging mat or with the
Lightning connector.
Rich, high-quality audio and voice.
Seamless switching between devices.
Bluetooth.
Wireless.
Weight: AirPods (each): 0.14 ounce (4 g),
Wireless Charging Case: 1.41 ounces (40 g).
Dimensions: AirPods (each): 0.65 by 0.71 by
1.59 inches (16.5 by 18.0 by 40.5 mm),
Wireless Charging Case: 1.74 by 0.84 by
2.11 inches (44.3 by 21.3 by 53.5 mm).
iPhone, iPad, and iPod touch models with
iOS 12.2 or later
Apple Watch models with watch OS 5.2 or
later
Apple AirPods (2nd Gen) W/Wireless Mac models with macOS 10.14.4 or later
Charging Case Apple TV models with tvOS 12.2 or later
Qunfudah, Al- Darb, Al Mubaraz, Sihat,
Aljummum, Safwa, Abu Arish, Duba, Haql,
Sabya, Surat Abeeda, Dawadmi, Al Khafji
and Hafar Al Batin).
Choose your Postpaid Plan
Postpaid 300
Postpaid 200
Postpaid 100
Postpaid 50
ADD TO CART
SKU: POSTPAID Category: Plans
DESCRIPTION
Package 300 200 100 50
Call Unlimited Unlimited 1000 Min
300 Min
Internet 150 GB 100 GB 10 GB 3 GB
Social Media Unlimited Unlimited –
–
Roaming – – – –
Multi Sims 2 – 2 2
Data Transfer One Month – – –
SMS300 200 100 50
VIP Number Yes Yes No No
Monthly fees for multi-sim 10 SAR 10 SAR
10 SAR 10 SAR
Existing Mobily Postpaid customers can

migrate to their favorite postpaid package
by sending any of the below commands in
an SMS to 1100:
Postpaid Package 50 100 200 300

Send to 1100 7651 7612 7622
7632
Know more about these packages on our
Mobily Postpaid website.
SKU: PREPAID Category: Plans
DESCRIPTION
Package Call Internet Social Media
360 Unlimited Unlimited Unlimited
150 2250 Min 15 GB Unlimited
75 500 Min 5 GB 5 GB
30 100 Min 1 GB 1 GB
Existing Mobily Prepaid customers can

subscribe to their favorite prepaid package
by sending any of the below commands in
an SMS to 1100:
Prepaid Package 30 75 150 360

Send to 1100 30 75 150 360
All bundles are going to be Auto-renewed;

you can cancel the Auto-Renewal while still
enjoying the benefits until the end of
validity.
In case the customer consumed the
bundles’ benefits, then the package tariff
rate will apply.
The customer can cancel the auto-renewal
by sending the commands 030, 075 and
0150 to 1100 to unsubscribe from the
bundles 30, 75 and 150 respectively.
VAT to be applied upon recharge only, and
will not be applied on the bundles above.
The customer cannot share Social Media
Apps DATA.
Postpaid, Fallah 100 & Fallah 35 customers
cannot benefit from those bundles.
For more information about the package
and the Pay-As-You-Go rates, please visit
Mobily Prepaid this webpage.
Sabya, Surat Abeeda, Dawadmi, Al Khafji
Prepaid Data Package

Prepaid (300 GB / 3 Months)
ADD TO CART
SKU: DATA-PREPAID Category: Plans
DESCRIPTION
All bundles are going to be Auto-renewed;

you can cancel the Auto-Renewal while still
enjoying the benefits until the end of
validity.
The customer can cancel the auto-renewal
by sending the commands 6072 and 8082
to 1100 to unsubscribe from these prepaid
data bundles 10 GB and prepaid data
bundles 100 GB respectively.
VAT to be applied upon recharge only, and
will not be applied on the bundles above.
same time by sending the subscription
commands.
Data for local usage nationally within the
Kingdom of Saudi Arabia.
Products displayed in this page are for new
data line purchases.
By purchasing, you will get a new Data SIM
with the data bundle that you chose.
These prices include only the SIM without
any accessory (ex, No WiFi Router).
For more information about the data
Mobily Prepaid Data bundles, please visit this webpage.
Duba, Haql, Abeeda, Dawadmi, Al Khafji,
Postpaid Data Package

Postpaid (100 GB)
ADD TO CART
SKU: DATA-POSTPAID-100GB Category:
Plans
DESCRIPTION
5% VAT Will be applied on monthly Fee.

Postpaid 100 GB and Unlimited package will
validly be for one month only.
The package will auto-renew on 1st of every
month.
The monthly bill will be generated on the
1st day every month.
There is no fear usage policy (FUP) applied
on the postpaid unlimited package.
In case if 100 GB data consumed before the
end of month more data can be purchased
by subscribing to any data add-on.
– Details of the available add-on can be
acquired by sending ‘net’ to 1100 through
SMS.
– Add-on will auto-renew after expiry.

Customer can unsubscribe to add-on by
sending the required ‘unsubscribe’
command.
– Unsubscription command can be

acquired by sending ‘unsub net’ to 1100
through SMS
For more information about the data

Mobily Postpaid Data bundles, please visit this webpage.
Color
Deliver to City
Riyadh
Jeddah
Dammam
Other
Quantity
1
ADD TO CART
SKU: Mate-20X-5G Category: Smartphones
DESCRIPTION
Mate 20X 5G
Screen 7.2
display resolution : 1080×2244(FHD+)
Camera Back Camera
40MP(RGB)+20MP(RGB)+8M,
F1.8+F2.2+F2.4
Front Camera:
24M F2.0
Memory RAM: 8G
ROM: 256G
Battery 4200 mAh
Charging: 10V/4A 40w SuperCharge
CPU HUAWEI Kirin 980 CPU+Blong
5000,octa-core,2×Cortex A76
2.6GHz+2×Cortex A76 1.92GHz+4×Cortex
A55 1.8GHz
Authentication Fingerprint sensor, Face
recognition
Color Emerald Green
SIM Dual
Huawei MATE 20 X 5G Network 5G
2,142.00 SAR – 2,415.00 SAR

the chosen city.
Color
Size
128 GB
256 GB
Deliver to City
Riyadh
Jeddah
Dammam
Other
Quantity
1
ADD TO CART
iPhone 7 SKU: iPhn7 Category: Smartphones
HDR10+ Certified HDR10+ Certified
Camera Rear: Triple Camera Rear: Quad
Camera
Ultra Wide: 16MP F2.2 (123°) Ultra Wide:
16MP F2.2 (123°)
Wide-angle: 12MP 2PD AF F1.5/F2.4 OIS
(77°) Wide-angle: 12MP 2PD AF
F1.5/F2.4 OIS (77°)
Telephoto: 12MP F2.1 OIS (45°) Telephoto:
12MP F2.1 OIS (45°)
Front: 10MP 2PD AF F2.2 (80°)
DepthVision Camera: VGA
Body 71.8 x 151.0 x 7.9mm, 168g
Front: 10MP 2PD AF F2.2 (80°)
(BLE S Pen: 5.8 × 4.35 × 105.08mm, 3.04g)
77.2 x 162.3 x 7.9mm, 196g
AP 7nm 64-bit Octa-core processor (Max.
2.7 GHz + 2.4 GHz + 1.9 GHz) (BLE S Pen:
5.8 × 4.35 × 105.08mm, 3.04g)
7nm 64-bit Octa-core processor (Max. 2.8
GHz + 2.4 GHz + 1.7 GHz) 7nm 64-bit
Octa-core processor (Max. 2.7 GHz + 2.4
GHz + 1.9 GHz)
Memory 8GB RAM with 256GB internal
storage 7nm 64-bit Octa-core processor
(Max. 2.8 GHz + 2.4 GHz + 1.7 GHz)
(LTE model only) 12GB RAM with 256GB
internal storage
12GB RAM with 512GB internal storage
Battery* 3,500mAh (typical) 4,300mAh
(typical)
OS Android 9.0 (Pie) Android 9.0 (Pie)
Authentication Lock Type: Pattern, PIN,
Password Lock Type: Pattern, PIN,
Password
Biometric Lock Types: Fingerprint sensor,
Face recognition Biometric Lock Types:
Samsung Note 10 Fingerprint sensor, Face recognition
99.00 SAR

the chosen city.
Deliver to City
Riyadh
Jeddah
Dammam
Color
iPhone Type
iPhone XS
iPhone XR
Quantity
1
ADD TO CART
SKU: Moshi_Vitros Category: Accessories
DESCRIPTION
Moshi Vitros for iPhone XS/X Protective
Case:
• Ultra-slim case with military-grade drop-

protection.
• Durable polymer to resist abrasion, heat,
and bending.
• Clear backside to showcase your iPhone’s
design.
• Fully-encased volume and power buttons.
• Raised bezel to protect your touchscreen
when laid flat.
• Metallized frame with multiple color
options.
Moshi Vitros for iPhone • Wireless-charging compatible.
119.00 SAR

the chosen city.
Color
Deliver to City
Riyadh
Jeddah
Dammam
Quantity
1
ADD TO CART
Tingz Fast wireless charge 10W SKU: TFWC10-R-1 Category: Accessories
299.00 SAR
the chosen city.
Deliver to City
Riyadh
Jeddah
Dammam
Other
In stock
Quantity
1
ADD TO CART
SKU:
Wireless_Charging_Case_for_Apple_AirPod
s_RUH Category: Accessories
DESCRIPTION
Wireless Charging Case for AirPods:
AirPods charge quickly inside the case

Case can be charged either wirelessly using
a Qi-compatible charging mat or with the
Lightning connector
• Wireless
• Weight
Wireless Charging Case: 1.41 ounces (40 g)
• Dimensions
Wireless Charging Case: 1.74 by 0.84 by
2.11 inches (44.3 by 21.3 by 53.5 mm)
• Connections
Wireless Charging Case: Charges via
wireless (Qi-compatible) charging mat or
Wireless Charging Case for Apple AirPods lightning connector.
Home / Accessories / Belkin Global Travel

Kit Wall (12W/2.4A) Charger
129.00 SAR

the chosen city.
This product is currently out of stock and

unavailable.
Belkin Global Travel Kit Wall (12W/2.4A)
Charger SKU: F8M967btWHT Category: Accessories
149.00 SAR

the chosen city.
Color
Deliver to City
Riyadh
Jeddah
Dammam
Other
Quantity
1
ADD TO CART
Tingz Fast wireless charge 10W multi-color SKU: TFWC10-R Category: Accessories
1,999.00 SAR

the chosen city.
Color
Deliver to City
Riyadh
Jeddah
Dammam
Other
Quantity
1
ADD TO CART
SKU: HUAWEI_P30 Category: Smartphones
DESCRIPTION
Special Offer
Shop online and get free gifts with HUAWEI
P30! (Limited Quantity)
Features P30
RAM 128GB 8GB
Screen 6.1 inch
Back Camera: 40MP+16MP+8MP
Battery 3650mAh
Body 149.1 x 71.4 x 7.6 mm
Huawei P30 Weight 165 g
the chosen city.
Color
Size
64 GB
256 GB
Deliver to City
Riyadh
Jeddah
Dammam
Other
Quantity
1
ADD TO CART
SKU: iPhn8 Category: Smartphones
DESCRIPTION
Features:
Display : 4.7-inch Retina HD display with

True Tone
Protection : All-glass and aluminum design,
water and dust resistant
Back Camera :12MP camera with 4K video
up to 60 fps
Front Camera : 7MP FaceTime HD camera
with Retina Flash for stunning selfies
Sensors : Touch ID for secure authentication
and Apple Pay
CPU : A11 Bionic, the most powerful and
smartest chip in a smartphone
Charging Method : Wireless charging
Colors : Gold, Space Gray, Silver
Dimensions: 138.4 x 67.3 x 7.3 mm
(5.45 x 2.65 x 0.29 in)
iPhone 8 Weight: 148 g
the chosen city.
Color
Size
64 GB
256 GB
Deliver to City
Riyadh
Jeddah
Dammam
Other
Quantity
1
ADD TO CART
SKU: iPhn8_Pls Category: Smartphones
DESCRIPTION
Features:
Display : 5.5-inch Retina HD display with

True Tone
Protection : All-glass and aluminum design,
water and dust resistant
Back Camera :12MP dual cameras with
Portrait mode, Portrait Lighting (beta), and
4K video up to 60 fps
Front Camera :7MP FaceTime HD camera
with Retina Flash for stunning selfies
Sensors : Touch ID for secure authentication
and Apple Pay
Charging Method : Wireless charging (works
with Qi chargers)
Colors : Gold, Space Gray, Silver
Dimensions: 158.4 x 78.1 x 7.5 mm
(6.24 x 3.07 x 0.30 in)
iPhone 8 Plus Weight: 202 g
the chosen city.
Color
Size
64 GB
256 GB
Deliver to City
Riyadh
Jeddah
Dammam
Other
Quantity
1
ADD TO CART
SKU: iPhnX_ Category: Smartphones
DESCRIPTION
Features:
Display : 5.8-inch Super Retina HD display

with HDR and True Tone
Protection : All-glass and stainless steel
design, water and dust resistant
Back Camera : 12MP dual cameras with
Portrait mode, Portrait Lighting (beta), and
4K video up to 60 fps
Front Camera : 7MP TrueDepth front
camera with Portrait mode and Portrait
Lighting
Sensors : Face ID for secure authentication
and Apple Pay
Charging Method : Wireless charging (works
with Qi chargers)
Colors : Space Gray, Silver
Dimensions : 143.6 x 70.9 x 7.7 mm (5.65 x
2.79 x 0.30 in)
iPhone X Weight : 174 g
3,065.46 SAR – 3,845.75 SAR
the chosen city.
Color
Size
128 GB
512 GB
Deliver to City
Riyadh
Jeddah
Dammam
Other
Quantity
1
ADD TO CART
SKU: Samsung_Note9_ Category:
Smartphones
DESCRIPTION
Features:
Display : 6.4 inches Screen

1440×2960 pixels
CPU :Octa-core 4×2.7 GHz 4×1.8 GHz
Memory :microSD, up to 512 GB
6 GB RAM for 128 GB
8 GB RAM for 512 GB
Back Camera :Dual: 12 MP 12 MP
Front Camera : 8 MP
Battery: Non-removable Li-Ion 4000 mAh
battery
Weight :201 g
Colors: Black – Blue – Purple
Samsung Note 9 Android 8.1
2,099.00 SAR

the chosen city.
Color
Deliver to City
Riyadh
Jeddah
Dammam
Other
Quantity
1
ADD TO CART
SKU: Huaw_Mate_20_Pro_ Category:
Smartphones
DESCRIPTION
Features:
Display: 1080×2240 pixels, 6.1 inches

CPU: Octa-Core, (4×2.4) GHz
Memory: Internal: 128 GB Storage, 6 GB
RAM
Back camera: Triple 40 MP + 20 MP + 8 MP
Front Camera: 24 MP
Battery: 4000 mAh battery, Non-removable.
Size: 155 x 73.9 x 7.8 mm
Weight: 180 g
OS: Android 8.1 (Oreo)
Colors: Black and Blue
Facial Recognition
Finger Print
HUAWEI Mate 20 Pro Multi SIM
1,899.00 SAR
the chosen city.
Color
Deliver to City
Riyadh
Jeddah
Dammam
Other
Quantity
1
ADD TO CART
SKU: Huaw_Mate_20_ Category:
Smartphones
DESCRIPTION
Features:
Display : 6.5 inch screen

1080×2244(FHD+) resolution
CPU: HUAWEI Kirin 980,octa-core,2×Cortex
A76 2.6GHz+2×Cortex A76
1.92GHz+4×Cortex A55 1.8GHz
Memory: 128 GB + 6GB
Back camera: 12MP+16MP+8M,
F1.8+F2.2+F2.4
Front Camera: 24M F2.0
Battery: 4000 mAh
5V/4.5A SuperCharge
OS: android EMUI 9.0
CPU: Twilight/Black/Midnight Blue
Other Features:
Fingerprint
HUAWEI Mate 20 Face Id
1,590.08 SAR

the chosen city.
Color
Deliver to City
Riyadh
Jeddah
Dammam
Other
Quantity
1
ADD TO CART
SKU: Samsung_A_9 Category: Smartphones
DESCRIPTION
Features:
Display: 6.3 inches

1080×2220 pixels
CPU: Octa-Core, 4×2.2 GHz + 4×1.8 GHz
Memory:Internal: 128 GB Storage, 6 GB
RAM
External: up to 215 GB
Back Camera: Quadruple 24 MP, 10 MP, 8
MP & 5 MP
Front Camera: 24 MP
Battery: Non-removable Li-Ion 3800 mAh
battery
Size: 162.5 x 77 x 7.8 mm
Weight: 183 g
OS: Android 8.0 (Oreo)
Samsung A9 Colors: Black, Blue & Pink
2,599.00 SAR – 2,999.00 SAR

the chosen city.
Color
Deliver to City
Riyadh
Jeddah
Dammam
Other
Size
128 GB
256 GB
Quantity
1
ADD TO CART
SKU: HUAWEI_P30_Pro Category:
Smartphones
DESCRIPTION
Special Offer
Shop online and get free gifts with HUAWEI
P30 Pro! (Limited Quantity)
Features P30 Pro

Screen 6.47inch
Back Camera: 40MP+20MP+8MP
Battery 4200mAh
Body 158 x 73.4 x 8.41 mm
Huawei P30 Pro Weight 192 g
the chosen city.
Deliver to City
Riyadh
Jeddah
Dammam
Other
Color
Quantity
1
ADD TO CART
SKU: Samsung-A20 Category: Smartphones
DESCRIPTION
Product Specifications:
Display 6.4-inch HD+ (720×1560)

Super AMOLED
Infinity-V Display
Camera Rear:
– Main: 13MP, F1.9
– Ultra Wide: 5MP, F2.2 (123°)
Front:
– Selfie: 8MP, F2.0
Body 158.4 x 74.7 x 7.8mm
AP Octa Core (Dual 1.6GHz + Hexa
1.35GHz)
Memory 3 GB RAM, 32 GB Internal Storage
Up to 512 GB Micro SD
SIM CardDual SIM (3 slot)
Battery*** 4,000mAh (typical)
Fast Charging
Biometric Authentications Rear Fingerprint,
Facial Recognition
Color Black, Deep Blue, Red, Coral
Orange
Samsung A20 Design Glossy Plastic
the chosen city.
Deliver to City
Riyadh
Jeddah
Dammam
Other
In stock
ADD TO CART
SKU: airpods_jed Category: Accessories
DESCRIPTION
AirPods with Charging Case
AirPods deliver the wireless headphone
experience, reimagined. ready to use with
your iPhone, Apple Watch, iPad, or Mac.
Automatically on, automatically connected
Case can be charged with a Lightning
connector
Rich, high-quality audio and voice
Seamless switching between devices
• Bluetooth
• Wireless
• Weight
AirPods (each): 0.14 ounce (4 g)
Charging Case: 1.34 ounces (38 g)
• Dimensions
AirPods (each): 0.65 by 0.71 by 1.59 inches
(16.5 by 18.0 by 40.5 mm)
Charging Case: 1.74 by 0.84 by 2.11 inches
(44.3 by 21.3 by 53.5 mm)
• Connections
iPhone, iPad, and iPod touch models with
iOS 12.2 or later
Apple Watch models with watchOS 5.2 or
later
Mac models with macOS 10.14.4 or later
Apple AirPods (1st Gen) Apple TV models with tvOS 12.2 or later
1.05 SAR – 10.50 SAR
Note: This is a test dummy product for

simulation purposes only.
Size
64 GB
128 GB
256 GB
512 GB
Color
Deliver to City
Riyadh
Jeddah
Dammam
Other
ADD TO CART
SKU: test_product Category: Testing
DESCRIPTION
Note: This is a test dummy product for
Test Product simulation purposes only.
567.00 SAR

the chosen city.
Deliver to City
Riyadh
Jeddah
Dammam
Color
iPhone Type
iPhone XS
iPhone XS Max
iPhone XR
Quantity
1
ADD TO CART
Apple iPhone Smart Battery Case SKU: MRXK2ZE/A Cate

Knowledge Base Text en Dec18

Uploaded by

Copyright:

Available Formats

You might also like

Knowledge Base Text en Dec18

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Knowledge Base Text en Dec18

Uploaded by

Copyright:

Available Formats

UMID productUrl

To block Advertising SMS Send "stop" to

Governmental messages such as the

Balance & Benefits

What you can do with the Mobily App #

iPhone and iPad (using iOS 8.0 and above)

What you can do with your account? #

How to Check Package Benefits?

Login to My Mobily account

20GB 3 Months SAR 230

Value Added Tax (VAT) Treatment:

For prepaid: The prices of Data bundles are

For roaming and international calls list of

For more information, please contact the

Vouchers can be bought from all Mobily's

Data Voucher Price (VAT Inclusive) Validity

Vouchers can be recharged by clicking on:

Value Added Tax (VAT):

VAT on old recharge cards with no

UPLOAD SPEED 20 Mbps

UPLOAD SPEED 40 Mbps

UPLOAD SPEED 90 Mbps

FREE device (router) .

Monthly Charges Download Speed Upload

FREE device (router) .

Connect 4G Router Settings

Connect Mobily 4G router to your computer

Mobily Fiber Router Settings

Open the default web server by typing the

Mobily Fiber Router Settings

Open the default web server by typing the

Connect 4G Router Settings

B593U Router settings

R509M Router Settings

WLTFQR-117GN Router Settings

Raqi Router settings 21-28 Mega

Connect-4G Router Upgrade

Open the default web server by typing the

R509M Router Settings

B593U Router Settings

ZHONE Router Settings

ZHONE 2426A V3.0.120

ZHONE 2426A V3.1.135

2. Select WLAN then change the SSID Name

3. Change the WPA PreSharedKey with the

4. To save the settings of the modem select

What is Mobily Fiber?

Up to 500 Mbps download and 90 Mbps

One power outlet is needed to power the

You will receive a call from Mobily with the

Once the installation process is completed,

For Prepaid Voice & Data Subscriptions:

For Prepaid Voice & Data Subscriptions:

Bills & Payment

Mobily Outlet - Pay your bills at any of

How to Collect Neqaty Points?

How to Redeem Neqaty Points?

You will collect one point for every SR 1