Organisational Profile of Maruti Suzuki

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About us -
Maruti Suzuki India Limited (MSIL, formerly named Maruti Udyog Limited) is a subsidiary of Suzuki Motor
Corporation, Japan. MSIL has been the leader of the Indian car market for over two and a half decades. The
company's two manufacturing facilities are located at Gurgaon and Manesar, south of New Delhi.

Recently, the company has announced a further investment of Rs 1,700 crore (Rs 17 billion) for enhancing the
production capacity by 250,000 units annually.

The CAGR over two years is 27% for net sales.

Nature of the Company Ownership –

Maruti Suzuki India Ltd. Is a public limited company and is listed on Bombay Stock Exchange Limited and
National Stock Exchange Limited. SMC is the majority shareholder with 54.21% equity stake in the company.

Shareholding Pattern of the Company –

Our Vision -
The Leader in the Indian Automobile Industry, Creating Customer Delight and Shareholder's Wealth; A
pride of India.

We believe OUR CORE VALUES drive us in every endeavor.

 CUSTOMER OBSESSION
 FAST, FLEXIBLE & FIRST MOVER
 INNOVATION & CREATIVITY
 NETWORKING & PARTNERSHIP
 OPENNESS & LEARNING

Quest Unlimited -
“After 25 years of leadership, what next?” It is not for us to predict the future. Other than to say that the
Quest is unceasing. We continue on our journey, uninterrupted and without distraction, avoiding
complacence and flamboyance, to explore newer frontiers, strengthen and expand partnerships,
connect with the layers and layers of a still larger world and embed ourselves deeper in the lives of
people.

Success Mantra -
Success in this business, we said, asks for “Stamina and Patience, Order and Creativity, Skills hard and
soft and it needs all of them to Co-exist in the Right Proportion.” We follow the natural low of 3G – Give
is the route to Get and Grow.

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CORPORATE INFORMATION -
Board Of Directors -
Mr. R. C. Bhargava, Chairman
Mr. Shinzo Nakanishi, Managing Director and CEO
Mr. Tsuneo Ohashi, Director and Managing Executive Officer (Production)
Mr. Shuji Oishi, Director & Managing Executive Officer (Marketing & Sales)
Mr. Keiichi Asai, Director & Managing Executive Officer (Engineering)
Mr. Manvinder Singh Banga, Director
Mr. Amal Ganguli, Director
Mr. D. S. Brar, Director
Mr. Osamu Suzuki, Director
Ms. Pallavi Shroff, Director
Mr. Kenichi Ayukawa, Director

Contact us -

Head Office Gurgaon Plant Manesar Plant

Maruti Suzuki India Limited Maruti Suzuki India Ltd. Maruti Suzuki India Ltd.
1, Nelson Mandela Road, Gurgaon Plant Manesar Plant
Vasant Kunj, Old Palam Gurgaon Road Plot no.1, Phase 3A
New Delhi-110070 Gurgaon - 122015 IMT Manesar
Board no. 46781000 Tel: (0124)  2346721 Gurgaon - 122051.
Fax : 46150275-76

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BUSINESS HIGHLIGHTS

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Company’s Snapshot -
 Above 50% market share in passenger cars and van type Vehicles for all 25 years
 Over 7 million cars produced & sold cumulatively
 Over 500,000 cars exported cumulatively
 1st in customer satisfaction for 9 consecutive years – J D power CSI survey
 One million units/ annum total capacity
 Gurgaon facility - capacity 700,000 units/ annum
 Manesar facility - capacity 300,000 units/annum
 Over 7,600 employees on its rolls.
 681 sales outlets in 454 cities
 2767 workshops in 1314 cities
 315 pre-owned car outlets in 181 cities

Recent AWARDS -
India's Most Trusted Brand 2009: The Economic times
Maruti Suzuki has been ranked Indian most Trusted Brand by India's leading Business newspaper The
Economic Times. This prestigious accolade comes alongside company's 10-year long pole position in
customer satisfaction surveys.

2000-2009: JD Power Customer Satisfaction Index Award – India

The biggest draw for the past ten years has been the award for highest recognition by the customer. In
2009-10 again, for the tenth consecutive time, Maruti Suzuki ranked the highest in JD Power Customer
Satisfaction Index.

Other Accolades
During 2009-10, the company, its products and services received reputed awards and accolades
instituted by independent expert groups, media houses and research agencies.

These include:
 Ritz – Hatchback of the year
 Ritz - Car of the year
 Maruti Suzuki as the 'Manufacturer of the year' by CNBC Overdrive
 In the World's Most Reputed Company Survey 2009, Maruti Suzuki ranked third amongst global car
companies and 49 amongst all companies across all segments.
 ICSI National Award for Excellence in Corporate Governance'
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Products -
The company has a portfolio of 13 brands and over 150 variants across Maruti 800, Omni, international
brands Alto, A-star, WagonR, Swift, Ritz and Estilo, off-roader Gypsy, SUV Grand Vitara, sedans SX4 and Swift
DZire and the newest entrant Eeco.

Quality –
A product of poor quality requires repeated inspections, entails wastage in terms of repairs and
replacements. "Do it right first time", is the principle followed to avoid wastage.

To ensure quality, robots were devices and deployed especially where they reduced worker fatigue and were
critical in delivering consistent quality. With consistent improvements in the plant the company was able to
manufacture over 600,000 vehicles in 2006-07 with an installed capacity of just 350,000 vehicles per year.

Production Management System (PMS) –

PMS is derived from the basic Japanese principles of 5S, 3G and 3K.

Corporate Social Responsibility (CSR) concepts -

Maruti Suzuki has adopted a CSR policy, which serves as a guiding tool for the management and the
employees in steering Maruti Suzuki towards long term sustained growth in harmony along with the
interests of the stakeholder.

The role of the CSR department is to professionalize CSR activities in Maruti Suzuki and strengthen the
mechanisms involving the activities. Significant efforts have been taken to contribute to society at large,
through its corporate activities, especially in the areas of Road Safety and Vocational Training. Maruti
Suzuki has set up dedicated teams with requisite expertise to steer the social projects.

Maruti Driving School - National Road Safety Mission -

Driving its message for road safety, Maruti Suzuki India Limited, unveiled a National Road Safety Mission
programme in December 2008. Under the programme, the company will

 Train 500,000 people in safe driving in the next 3 years across India

 While utilizing the existing 4 Institutes of Driving Training and Research (IDTR) in Delhi, Dehradun
and Vadodara and 61 Maruti Driving Schools across the country the company will enter into
partnerships with state governments for more IDTRs and with its dealers for more Maruti Driving
Schools
 Of the 500,000 people to be trained, at least 100,000 will be people from underprivileged section of
society, who are keen to take driving as a profession.
 The company will continue to support to government and industry in their efforts for road safety

Sustainability Approach –
In line with the global environmental concerns, we have identified the following focus areas with regards
to the protection of environment and resources for the future generations.

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 CO2 emission reduction
 Energy Conservation
 Water Conservation
 Solid Waste Management
 Material Usage and Weight reduction
 Fuel Efficiency

Environment Friendly –Fuel Efficient K-series Engine Technology

Maruti Suzuki recognizes global warming and climate changes as global issues, the effects of which are of
concern both for the environment and human life.

The challenge faced by the society is how to meet the needs of the present, without compromising the
ability of future generations to meet their own needs. Maruti Suzuki strongly believes that an investment
in environment friendly products and manufacturing facilities is in the best interest of the society as well
as the business. The last 25 years of our journey has reinforced the belief that environment friendly
initiatives make products more acceptable to customers and help Maruti Suzuki grow profitably in every
sphere.

Since Maruti Suzuki started operations, conserving environment and natural resources has been an
integral part of our systems and processes. The concept of "Reduce, Reuse, Recycle" (3R's) has been our
driving principle. This three pronged strategy or the 3 R's has been promoted in all our manufacturing
facilities, supply chain and logistics operations.

Maruti Suzuki also follows the Philosophy of "Smaller, Fewer, Lighter, Shorter and Neater". This
Philosophy has helped Maruti Suzuki in optimal utilization of resources and cost savings.

True Value Outlet -

Maruti True Value is India No.1 organized pre-owned car brand. The company's service businesses
include sale and purchase of pre-owned cars (True Value) and Maruti Finance.

Unique advantages  -
 India's largest certified used car dealer network
 340 outlets in 197 cities and growing
 All car related services under one roof
 professionally trained manpower
 Complete peace of mind

These initiatives, besides providing total mobility solutions to customers in a convenient and transparent
manner, have helped improve economic viability of the company's dealerships

Exports -
What do countries like Poland, Finland, Iceland, Malta, Switzerland, The Netherlands, Algeria and Italy
have in common? Maruti Suzuki cars ply on the roads of these countries, and what's more, they are soon
becoming the fastest selling cars in those lands.

Maruti Suzuki exports, entry-level models across the globe to over 100 countries and the focus has been
to identify new markets. Some important markets include Latin America, Africa and South East Asia.

The Company clocked its highest ever exports at 70,023 units, a growth of 32.1% in the Fiscal Year 2008-
09.