11/12/2019 CUNY online services experience survey

CUNY online services experience survey

79 responses

Publish analytics

How often you use CUNYfirst?

79 responses

Very Often
20.3% Fairly Often
Sometimes
15.2% Almost Never
Never

63.3%

How often you use CUNYfirst on your phone?

79 responses

Very Often
Fairly Often
17.7% Sometimes
35.4%
Almost Never
Never

13.9% 27.8%

How do you use CUNYfirst on your phone

79 responses

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11/12/2019 CUNY online services experience survey

Check class schedule 2 (2.5%)

Enroll Classes 29 (36.7%)
Check financial aid status 30 (38%)
Get unofficial transcript 15 (19%)
30 (38%)
Check in class schedule 53 (67.1%)
1 (1.3%)
I never do, but when I do
1 (1.3%)
it's on my PC…
1 (1.3%)
All the above 1 (1.3%)
Look for the class room 1 (1.3%)
ne er se it on phone 1 (1 3%)

How would you rate the CUNYfirst experience on phone?

79 responses

30

24 (30.4%)
20 22 (27.8%)

17 (21.5%)

10 12 (15.2%)

4 (5.1%)
0
1 2 3 4 5

What makes you vote the rate above about the CUNYfirst experience on
phone?
41 responses

2
2 (4.9%)

1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4%)
1 (2.4
1

0
Accessible but… I'm not conveni… So far so good,… The website is… it is hard to use…
Could be more… It’s confusing to… The screen hide… convinienc on my phone th…

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11/12/2019 CUNY online services experience survey

How often you use BlackBoard?

79 responses

Very Often
16.5% Fairly Often
Sometimes
8.9% Almost Never
Never

72.2%

How often you use BlackBoard on your phone?

78 responses

Very Often
25.6% Fairly Often
9% Sometimes
Almost Never
Never
24.4%

34.6%

How would you use BlackBoard on your phone?

79 responses

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11/12/2019 CUNY online services experience survey

Check class assignments 60 (75.9%

Do class assignments 26 (32 9%)

How would you rate the BlackBroad experience on your phone?

79 responses

30

25 (31.6%)
20 22 (27.8%)

15 (19%)
10
10 (12.7%)
7 (8.9%)

0
1 2 3 4 5

What makes you vote the rate above about BlackBoard experience on
phone?
45 responses

2
2 (4.4%)

1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%)
1 (2.2%
1 (2.2
1

0
Convenience It works the w… Same reason… The text are o… limited functio… the UI is bad i…
I use blackbo… Never use on… Tends to log… good poor system

How often you use Degreeworks?

79 responses

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11/12/2019 CUNY online services experience survey

Very Often
Fairly Often
15.2% Sometimes
Almost Never
7.6%
51.9% Never

10.1%

How often you use Degreeworks on your phone?

79 responses

Very Often
Fairly Often
32.9%
Sometimes
Almost Never
29.1% Never

25.3%

How would you use Degreeworks on phone?

79 responses

Plan for next semester s

42 (53.2%)
schedule
37 (46.8%)
Calculate desired GPA 12 (15.2%)
Check classes history 18 (22.8%)
N/A 3 (3.8%)
n/a 1 (1.3%)
I don't know 1 (1.3%)
check my advisor 1 (1.3%)
never 1 (1.3%)
1 (1.3%)
I do not. 1 (1.3%)
I don’t 1 (1.3%)
1 (1.3%)
I have never used it on my
1 (1.3%)
phone
1 (1.3%)
never use it on phone 1 (1.3%)
0 20 40 60

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11/12/2019 CUNY online services experience survey

How would your rate the Degreeworks experience on your phone?

79 responses

40

36 (45.6%)
30

20

16 (20.3%)
10 13 (16.5%)
9 (11.4%)
5 (6.3%)
0
1 2 3 4 5

What makes you vote the rate above about Degreeworks experience on
phone?
36 responses

2
2 (5.6%) 2 (5.6%)

1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%)
1 (2.8%
1

0
2.0 I've never us… No for mobile… The poor syst… i mean.. what… phone screen…
Degree work… N/A Poor mobile i… Words dissap… improve it t…

Would you like to let CUNYfirst, BlackBoard and Degreeworks combine

together?
79 responses

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11/12/2019 CUNY online services experience survey

Yes
38% Neutral
No

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